I made a nice call to *2 this evening, talked to a nice rep and kindly asked them to pass the word along to whoever they can that we are very unhappy with the FPS cap and quality of the evo. I wasn't complaining to them, just asked them to push it up the channels so maybe sprint will put some pressure on HTC to make things right.
If we all do the same, maybe sprint will get the message.
LOL, you spoke to a front line rep? Good luck with that.
supdawg said:
LOL, you spoke to a front line rep? Good luck with that.
Click to expand...
Click to collapse
one person isn't going to make a difference, but if more people call in then someone is going to notice. Even if I did talk to the garbage disposal.
am pretty happy with my evo but the cap sucks tho lol
I just ended up returning my device. Not sure if I should let them know why though.
I just ended up returning my device. Not sure if I should let them know why though.
Click to expand...
Click to collapse
How does the return process work, assuming you bought it from Sprint
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iKimodragon said:
How does the return process work, assuming you bought it from Sprint
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Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
I actually bought it from Wirefly. I just had to get an RA number within 14 days of activating it then I had to ship it back with all the original packaging.
Then I spoke with Sprint chat to put a note on my account to revert me back to my old plan and old contract.
What cap are you guys referring to, and what's so wrong with the EVO? I'm loving mine!
I might call if I was unhappy with the EVO... as it stands though, I love this phone, so no reason to complain here.
mrono said:
I made a nice call to *2 this evening, talked to a nice rep and kindly asked them to pass the word along to whoever they can that we are very unhappy with the FPS cap and quality of the evo. I wasn't complaining to them, just asked them to push it up the channels so maybe sprint will put some pressure on HTC to make things right.
If we all do the same, maybe sprint will get the message.
Click to expand...
Click to collapse
There should be an effective way to communicate with HTC on its issues. Even their forums don't seem all that effective, I'd like to see some official response from HTC as well:
Popular discussions & Product Support:
http://community.htc.com/na/htc-forums/android/f/94.aspx?tab=support&Sort=Active&PageIndex=1
http://www.htc.com/us/products/evo-sprint?view=1-1&sort=0
http://www.htc.com/us/support/evo-sprint/help/
I played with an EVO for another couple hours the other day but don't feel compelled to buy one until 2.2 & Wi-Fi fix etc..& if they don't respond to market pressures it will only make the iPhone 4 seem more worth the compromise of Apple's constraints..
Ideas on more effective communication with HTC, what say you..?
they still arent gonna do anything
I'd beg to differ, I was one of many who were suckered in to buying an Instinct. It was probably the most hyped, worst phone ever (iphone killer?). They made a number of updates for several months after release. I'm sure we'll see a few fixes.
What's wrong with the WiFi? I use mine all day, every day.
@op: Who's unhappy?
Every time a new phone comes out there is always a small group exclaiming loudly about how this or that needs to be fixed or it's a dealbreaker. Honestly, if someone had not reported the video cap 99% of users would never have noticed. All electronics have issues and won't be perfect. For those of you expecting everything that you buy to be perfect, I suggest you wake up and smell the coffee. It's not gonna happen. Go ahead a do a Google search. Every major phone release, from iPhones to Droids to WinMos to WebOSes, have all had issues. No amount of belly-aching from anyone is going fix it. It's just the nature of manufacturing.
/soapbox
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Sent from my PC36100
Kiraly said:
What's wrong with the WiFi? I use mine all day, every day.
@op: Who's unhappy?
Every time a new phone comes out there is always a small group exclaiming loudly about how this or that needs to be fixed or it's a dealbreaker. Honestly, if someone had not reported the video cap 99% of users would never have noticed. All electronics have issues and won't be perfect. For those of you expecting everything that you buy to be perfect, I suggest you wake up and smell the coffee. It's not gonna happen. Go ahead a do a Google search. Every major phone release, from iPhones to Droids to WinMos to WebOSes, have all had issues. No amount of belly-aching from anyone is going fix it. It's just the nature of manufacturing.
/soapbox
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Sent from my PC36100
Click to expand...
Click to collapse
Get out here please.
Any ****ing user can tell. Put an iphone and a htc evo 4g next to each other. Start scrolling on the home page, in a web browser... they will all think the iPhone is faster.
bnapy said:
I'd beg to differ, I was one of many who were suckered in to buying an Instinct. It was probably the most hyped, worst phone ever (iphone killer?). They made a number of updates for several months after release. I'm sure we'll see a few fixes.
Click to expand...
Click to collapse
Oh good god please don't bring up that phone!
the cap thing does suck but bottom line is this is the best phone i have ever had.. having a fps cap isnt enough to get me to return my phone, i was happy with my phone before i heard of the cap so im not going to change how i feel about it now.. when i read all of the comments about ppl returning their phone because of the cap i honestly think they are returning it for other reasons and just using the cap as an excuse cause honestly i cant think of a better phone that sprint has at the moment... i read someone was claiming to boycott htc is they didnt fix that cap, that comment made me laugh!
What's wrong with the WiFi? I use mine all day, every day.
@op: Who's unhappy?
Every time a new phone comes out there is always a small group e
Click to expand...
Click to collapse
Get out here please.
Any ****ing user can tell. Put an iphone and a htc evo 4g next to each other. Start scrolling on the home page, in a web browser... they will all think the iPhone is faster.
Click to expand...
Click to collapse
Awesome, since you already know what any ****ing user will think, they won't have to bother themselves with deciding on a phone. They can just let you tell them what they will like.
Go buy an iPhone if you think it's so much better.
Kiraly said:
What's wrong with the WiFi? I use mine all day, every day.
@op: Who's unhappy?
Every time a new phone comes out there is always a small group exclaiming loudly about how this or that needs to be fixed or it's a dealbreaker. Honestly, if someone had not reported the video cap 99% of users would never have noticed. All electronics have issues and won't be perfect. For those of you expecting everything that you buy to be perfect, I suggest you wake up and smell the coffee. It's not gonna happen. Go ahead a do a Google search. Every major phone release, from iPhones to Droids to WinMos to WebOSes, have all had issues. No amount of belly-aching from anyone is going fix it. It's just the nature of manufacturing.
/soapbox
-------------------------------------
Sent from my PC36100
Click to expand...
Click to collapse
http://community.htc.com/na/htc-forums/android/f/94/t/2929.aspx
http://forum.xda-developers.com/showthread.php?t=699459
http://forum.xda-developers.com/showthread.php?t=700678
Thanks for links....I guess my point was that WiFi works. People are complaining, but for most, WiFi works just fine. I use mine all over my house and my router is in my basement. I even get a connection outside my house. My signal bars don't show me a thing but it's still connected and fast. Some may have WiFi issues but they aren't Toyota recall type issues.
Related
I'm so close to running this moment over with a truck and getting a Hero. THIS PHONE SUCKS
gunnyman said:
I'm so close to running this moment over with a truck and getting a Hero. THIS PHONE SUCKS
Click to expand...
Click to collapse
Hey, we won't tell anyone if it happens to fall in-front of that truck tire...
What don't you like about the Moment? I've heard good things...with exception to the horrible placement of the space bar on the physical keyboard.
gunnyman said:
I'm so close to running this moment over with a truck and getting a Hero. THIS PHONE SUCKS
Click to expand...
Click to collapse
Please, Please, Please make a thread about how you want to purposely brick your moment so you can make the switch.
I love love love! watching the brick police come in and throw hissy fit temper tantrums claiming you're ruining modern society by making false phone insurance claims.
When man has bricked the last cell phone only then will we realize we cannot eat refurbs
Well, if you decide to break it, please think up something creative and video it for us to see. Do something cool like the guy who got angry at his lawn mower and shot it in public with a shotgun. Please
I just my hero in February and I want to get the Evo. My phone is prestine I have the invisible shield on it and the otter box shield on it and its rooted also running the 2.08 Damagecontrol Rom. What would be a good price to sale it for. I was offered 85.00. I feel that's to low.
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Sent via the XDA Tapatalk App
I hear thermite bricks phone pretty easily.
My main problem with the moment is this: Radom Airplane mode and EVDO lockups for no apparent reason. Only way to fix is to reboot the phone. Other than that the thing ways a freakin ton. I like the keyboard and the AMOLED screen though. Also, I miss you guys and installing a new ROM or theme every day
gunnyman said:
My main problem with the moment is this: Radom Airplane mode and EVDO lockups for no apparent reason. Only way to fix is to reboot the phone. Other than that the thing ways a freakin ton. I like the keyboard and the AMOLED screen though. Also, I miss you guys and installing a new ROM or theme every day
Click to expand...
Click to collapse
yeah my buddy just got the moment the other day, had it for less than a day and it was stuck in airplane mode lol if you have insurance then just tell them you lost it???
Gunny, do you not have 30 days to return it?
(rant)this is why I posted a straight trade for my hero from that buggy ass hardware in the moment...some sucker took the bait and did a trade for that pos..
been loving my hero ever since..things to hate about the moment..no matter what rooted rom you use that phone always locks up into airplane mode or random reboots..samsung should be ashamed of that phone they put the android name on
if you blow the phone up or anything make sure you youtube it and post a link..my buddy is going to make a video of what a moment looks like after getting blown up by a 50 caliber round by his service spier riffle at 300 meters....it will be an epic video lol.well when he gets back state side...almost makes me want to buy another moment just to annihilate one...that phone pissed me off so bad...(/end rant)
I'm so close to running this moment over with a truck and getting a Hero. THIS PHONE SUCKS
Click to expand...
Click to collapse
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Sent via the XDA Tapatalk App
nebenezer said:
Gunny, do you not have 30 days to return it?
Click to expand...
Click to collapse
since it was a replacement, I don't know. I'm ching into my options today.
microfire21 said:
my buddy is going to make a video of what a moment looks like after getting blown up by a 50 caliber round by his service spier riffle at 300 meters....it will be an epic video lol
Click to expand...
Click to collapse
There will be nothing left to video. I wonder if the tiny bits and pieces will even be identifiable as a Samsung Moment..
Hell they been doing trades on Craigslist for those for the last couple months if you lived near I'd give you my girlfriends. Don't know why but she wants one. Good luck.
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Hell yes it does
The Moment really sucks. Check the Sprint community forums at their official website, there's a known issue with the Moment experiencing fake-airplane/CDMA modem lock ups. The only way to get the connection back when it happens is to shut the phone down and turn it back on. I went through six Moments. The last time I swapped it, I just hung out at the bookstore next door until the data connection would break, then take it back over there so they could vainly try to fix it, then replace it with another Moment; rinse and repeat until they finally agreed to give me a Hero like I asked when I first walked into the store. When I went in last time, they said that if I had came in in May, and not June (the third in this case), they could've swapped it then with the hero (said something about swapping for a different device if there are so many swaps within a 6 month period). PITFA.
Anyway, I have my Hero now, and it works wonderfully, and has way better battery life than the moment. -AND- multitouch works on the Hero, which it won't on the Moment, even with the 2.1 update... I'm never buying Samsung ever again.
yeah you should definitely just go back to the Hero
Found someone who wants to trade back to the Hero for me
Found someone who wants to trade back to the Hero for me
Click to expand...
Click to collapse
Yay, gunny is back!
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Sent via the XDA Tapatalk App
microfire21 said:
if you blow the phone up or anything make sure you youtube it and post a link..my buddy is going to make a video of what a moment looks like after getting blown up by a 50 caliber round by his service spier riffle at 300 meters....it will be an epic video lol.well when he gets back state side.
Click to expand...
Click to collapse
only 300 meters? better be open sights
All the complaints about the EVO. I for one have no problems with it and I see all these whiners about everything wrong with theirs, take it back it it is bad. Stuff happens and it is not the end of the world.
I've read throught everyone's drama from sd card, to light leakage, screen lifting...etc.
I can say I must have got one that is perfect because not once do I have these issues.
If your phone is defective take it back......I think the majority of folks have not probs and the few that do you just got bunk units.....
No problems here
That is the problem with forums right? You only hear people talk about the bad stuff... there is no reason to post if nothing is going wrong. Do you go to a town hall meeting to say that nothing is wrong with your neighborhood?
75% of the posts are posted by the 5% of the people that have problems.
BTW... I am in the 95% that has little to no issues. Most of my issues are getting used to Android.
I agree +1 for you
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All you have to do, is not read our complaints. You just stated that you read through them all yet nobody forced you to do so. Not reading something that bothers you on a forum devoted to discussing EVRYTHING having to do with a device, is even easier than just returning a phone. Some people have returned their Evos, only to get a 2nd and even a 3rd one, all having some or all of the same issues.
I purchased my phone at RadioShack on a new contract. If I return my phone right now then I'll need to start a new contract somewhere else and keeping my number is not 100% guaranteed since I've already ported it from another carrier. My number of 10 years matters more to me than any one phone. So right now I have a phone that keeps resetting along with the build issues and nobody in the LA area has any in stock to just go switch out.
No it’s not the end of the world and that why I'm not screaming this from my rooftop. I'm here on a forum devoted to this device, talking about this device. How on earth this could upset you or anyone else is beyond me.......If I switch to another device, I for one, DO want to read all the comments about that device; the good and bad.......
EDIT: Okay I could be wrong here but I’m guessing this is about all that silly Android vs. Apple kinda stuff? You know the don’t make Android look bad by talking about a bad experience. Guys! This is a forum to talk about the devices we use. We don’t know the number of bad Evos that are out here and so to say the number is 5% is just a guess based on what? For some of us it’s not a big deal, but for others, they have spent their hard earned dollars on what they hoped was a high end superphone and they have every right to come and “*****” about it having major issues as you have the right to ***** about them *****ing. Is this really the way Android using folks treat one another?!
cpnichols said:
BTW... I am in the 95% that has little to no issues. Most of my issues are getting used to Android.
Click to expand...
Click to collapse
Haha! +1 on that!
I have not had any complaints but then again if people dont post their complaints how will the rest of the people know that it is an existing issue? example: I had the Hero and the button was peeling, I thought it was me, but it was a defect.
I agree that many people post the same issues over and over and maybe there should be a sticky that shows current defects etc but until then I would not want to see the complaints disappear.
Oh I do have a complaint. Take a photo at size 300kb or higher and send mms. It shrinks it to 10kb to 20kb which is nearly icon size. See if I did not state this it would never get fixed. Apparently this is a Evo only issue and Sprint has gotten several complaints but until more people call and complain about it, it will be pushed under the rug.
Huge screen, 8 megapixel camera and sends itty bitty MMS pictures.
Sorry for raining on your parade, but we paid for the phone too. If we have issues with the device, we're more than welcome to point them out. The only way problems get fixed is when they get pointed out to the companies responsible.
I thought the same thing till my evo started having all the same issues reported. If HTC could make a product without major issues the forums would not be this way. I will never buy a HTC phone again. The screen lifting issue and screen touch issues pushed me over the edge. Your evo is not perfect. All evos have the touch screen issue. Test it out. Some say they dont have the issue but they are holding the phone or have it plugged in. Unplug your phone, set it down and try this without touching the phone.
http://forum.xda-developers.com/showthread.php?t=700612
http://www.engadget.com/2010/06/14/htc-evo-4g-and-droid-incredible-suffering-from-unresponsive-scre/
yea im getting alittle tired of the Anti-Evo trolls myself!!
Ive been using HTC since i had the htc wizard and honestly it seems that everyone is overlooking all the Positives...if your looking for a phone that supposedly is the best ...and i use that term very loosely...go get a iphone..I love the Htc evo and frankly people need to stop hating and overcritizing this seriously awesome phone..i mean **** its been out for less than 2 week lol...
The main issue its people are dumb and would rather ***** than fix their problems. Obviously there are bad units, this is to be expected. If you get one, it sucks, but take the ****ing thing back and get a new one. None in stock? Have sprint order you one.
No need to complain, fix the problem and get on with your lives.
Some people in other threads sound like the engineer from htc is out front dumping salt in their front lawn spelling out screw you. This happens in every launch including the iphone. The genius bars are packed for a reason.
If you want the iphone, great get one. Nice device. This its an android forum don't expect much sympathy nor do most of us care what device you get.
psn1819 said:
Ive been using HTC since i had the htc wizard and honestly it seems that everyone is overlooking all the Positives...if your looking for a phone that supposedly is the best ...and i use that term very loosely...go get a iphone..I love the Htc evo and frankly people need to stop hating and overcritizing this seriously awesome phone..i mean **** its been out for less than 2 week lol...
Click to expand...
Click to collapse
Really? So let me get this straight: just because we notice something wrong with the device we paid hundreds of dollars for, we're 'anti-evo trolls'?. That's just moronic.
Why are some people trying so hard to come up with some reason with HTC's mistakes? It's their fault these errors exist, so it's them that need to fix it. They're just another company trying to take money from your pocket. They don't care how loyal they you are to them. In fact, it's even better because they know you'll buy their products no matter how faulty they are.
Also, hardware issues are NOT the only problems with the Evo. People are frequently pointing out software issues with the device, issues that will never be corrected by a simple exchange at the store.
Furthermore, I don't understand why everyone is suggesting an iPhone if one isn't happy with the Evo. You do know there are other Android phone manufacturers, right? Motorola comes to mind.
psn1819 said:
Ive been using HTC since i had the htc wizard and honestly it seems that everyone is overlooking all the Positives...if your looking for a phone that supposedly is the best ...and i use that term very loosely...go get a iphone..I love the Htc evo and frankly people need to stop hating and overcritizing this seriously awesome phone..i mean **** its been out for less than 2 week lol...
Click to expand...
Click to collapse
I don't mean to be rude but dude! What do you and all the other happy Evo owners (people having no issues) not understand about the glass touch screen lifting up at the bottom for those of us complaining?! Press your fingers at the bottom of the screen, just below the home key. Try pinching the glas there and now just imagine if you will, that for some of us, the glass is moving up and down and now remains above the frame. Nevermind the light leaking out, I'm talking about the glass moving! And that should be okay with us and we shouldn't come to a Evo forum and talk about it? The logic!
Aridon said:
The main issue its people are dumb and would rather ***** than fix their problems. Obviously there are bad units, this is to be expected. If you get one, it sucks, but take the ****ing thing back and get a new one. None in stock? Have sprint order you one.
No need to complain, fix the problem and get on with your lives.
Some people in other threads sound like the engineer from htc is out front dumping salt in their front lawn spelling out screw you. This happens in every launch including the iphone. The genius bars are packed for a reason.
If you want the iphone, great get one. Nice device. This its an android forum don't expect much sympathy nor do most of us care what device you get.
Click to expand...
Click to collapse
Ok smart guy lets see you fix the touch screen issue. I can return my evo 10 times but it wont fix the touch screen issue. Yes I can fix the screen lifting issue but should I have to?
http://www.engadget.com/2010/06/14/htc-evo-4g-and-droid-incredible-suffering-from-unresponsive-scre/
Aridon said:
The main issue its people are dumb and would rather ***** than fix their problems. Obviously they ate bad units, this is to be expected. If you get one, it sucks, but take the ****ing thing back and get a new one. None in stock? Have sprint order you one.
No need to complain, fix the problem and get on with your lives.
Some of you sound like the engineer from htc is out front dumping salt in your front lawn spelling out screw you. This happens in every launch including the iphone. The genius bars are packed for a reason.
Click to expand...
Click to collapse
I couldnt agree more..its just that i feel like people are buying the evo and phones like it because its shiny and has bright gleeming colors lol..not thinking about everyday use and the fundamentals of these phones...its a phone meant to challenge us and sadly people are not preapred to deal with this lol..but thats my opinion
First of all...my EVO is working 100% correctly. Thank god.
Second i believe that the people with issues have the right to say whats going on with their phones, like stated before...they paid for something that should work right out the box. I had the same issue with an old HD2 that was a POS out the box, yet everyone else was enjoying their phone. With that being said I think what should be done is XDA should have a section in the forums labeled "Complaints & Issues" so they can all be filtered in there. Like that if we ever need to find an issue, we know where to look AND it doesn't clutter the general area with people ranting about their "light leakage" problems...
psn1819 said:
I couldnt agree more..its just that i feel like people are buying the evo and phones like it because its shiny and has bright gleeming colors lol..not thinking about everyday use and the fundamentals of these phones...its a phone meant to challenge us and sadly people are not preapred to deal with this lol..but thats my opinion
Click to expand...
Click to collapse
Lol this makes no sense. Having screen lifting and touch screen issues are challenges that we should be prepared to deal with? Are you serious?
shep211 said:
I thought the same thing till my evo started having all the same issues reported. If HTC could make a product without major issues the forums would not be this way. I will never buy a HTC phone again. The screen lifting issue and screen touch issues pushed me over the edge. Your evo is not perfect. All evos have the touch screen issue. Test it out. Some say they dont have the issue but they are holding the phone or have it plugged in. Unplug your phone, set it down and try this without touching the phone.
http://forum.xda-developers.com/showthread.php?t=700612
http://www.engadget.com/2010/06/14/htc-evo-4g-and-droid-incredible-suffering-from-unresponsive-scre/
Click to expand...
Click to collapse
I don't have this issue.
psn1819 said:
I couldnt agree more..its just that i feel like people are buying the evo and phones like it because its shiny and has bright gleeming colors lol..not thinking about everyday use and the fundamentals of these phones...its a phone meant to challenge us and sadly people are not preapred to deal with this lol..but thats my opinion
Click to expand...
Click to collapse
No. Just stop. We don't pay hundreds of dollars to be 'challenged' by the device. We pay for the damned device to WORK! HTC is responsible for making sure the screen doesn't fall off the frame, the touch sensor isn't laggy, and that the wifi reception doesn't suck ass. Are you fixing the problems? No, so you have no right to say the phone is meant to challenge us.
Do you think we're brain dead idiots? We aren't people to be talked down to by people who think severe hardware and software issues are no big deal. We know why we're buying the Evo, and these issues weren't part of it. As a result, we're demanding they be fixed.
By your logic, I suppose you would pay five hundred dollars for an HTC Rubix Cube only because it 'challenges you'.
I'm so tired of posts like these. "I like mine. If someone other than me doesn't like theirs then there must be something wrong with them."
Evo had problems, instinct had LOTS of problems, hell my touch pro 2 NEVER ran 100% right.
Now here I am with an Epic, where the gps doesnt work unless I reboot the phone, uploading a 1.2 mb picture takes entirely too long on 3g as well as the phone studders like heck while it's SLOWLY uploading AND to top it all off - it's looking for a signal 50% or more of the time that I'm in a FULL SIGNAL area.
My question is this:
When did this become acceptable in our society? Why are people not being fired over this?????
What MOD EDIT tester didn't notice that 3g uploads are capped? And did they NEVER EVEN TRY TO USE THE GPS after a night or day of the phone being on?
Coming from the touch pro 2 and touch diamond I was SO READY for the Epic to ROCK MY WORLD.
The sad thing is IT WOULD HAVE if I didn't have to deal with these little annoying issues.
Turning airplane mode on and off everyday so my battery will last 12 hours..which still isnt that good.. Rebooting the phone before I plan to use it for ANYTHING navigation related.
What a sour taste I have in my mouth. I know apologists will say "it hasn't even been out a month" well guess what, I work in IT and if I rolled out something new and it didn't work CORRECTLY on the first day, someone is getting in trouble, if I go home before it's fixed, I get fired.
It should be the same thing with the wireless phone industry.
/rant off.
as much as i enjoy my epic i must agree with you, but its not just the phone industry, hell look at video games took ms years to finally get the rrod under control, sony had its ylod problems too....
Dear god, I am sick and tired of seeing these stupid rants everyday.
Every phone is going to have a problem with it, nothing is perfect.
Complaining about it isn't going to magically make it all better.
If your having that many problems with it, then why not return it?
Mods, please make a rant Forum.
mekeke said:
Dear god, I am sick and tired of seeing these stupid rants everyday.
Every phone is going to have a problem with it, nothing is perfect.
Complaining about it isn't going to magically make it all better.
If your having that many problems with it, then why not return it?
Mods, please make a rant Forum.
Click to expand...
Click to collapse
That's a great question and the answer is......because I have no alternative device like this with a keyboard.
Your attitude of "every phone is going to have a problem with it" is exactly WHY this whole situation exists in the first place. People are just OK with this type of thing happening.
Also - it's not just me having problems, the whole internet is FULL of epic owners with the same ****ty issues. All I'm saying is that EVERYTIME a phone is rolled out and **** DOESNT WORK - someone should be losing his or her job BECAUSE HE OR SHE DIDNT DO THEIR JOB!!
J3ff said:
That's a great question and the answer is......because I have no alternative device like this with a keyboard.
Your attitude of "every phone is going to have a problem with it" is exactly WHY this whole situation exists in the first place. People are just OK with this type of thing happening.
Also - it's not just me having problems, the whole internet is FULL of epic owners with the same ****ty issues. All I'm saying is that EVERYTIME a phone is rolled out and **** DOESNT WORK - someone should be losing his or her job BECAUSE HE OR SHE DIDNT DO THEIR JOB!!
Click to expand...
Click to collapse
People can only do so much with the limited resources they have.
I am guessing your attitude of a phone is that is has to be perfect.
There is never going to be a phone that is perfect.
Sure, there are problems with this phone, dont you think samsung already knows about this and is trying to fix this?
I'm happy with the Epic apart from the fact it pulls power from the battery while plugged in causing it to take forever to charge if you using it heavily.
Sent from my SPH-D700 using Tapatalk
mekeke said:
People can only do so much with the limited resources they have.
I am guessing your attitude of a phone is that is has to be perfect.
There is never going to be a phone that is perfect.
Sure, there are problems with this phone, dont you think samsung already knows about this and is trying to fix this?
Click to expand...
Click to collapse
According to a sprint admin on the board they had no idea about this till we started reporting it. Why would samsung release a phone with horrible battery life and a crippled GPS if they knew about it? How did sprint testing NOT REALIZE that 3g doesn't go any faster then 150k.
No a phone doesn't have to be perfect, but these issues are DETRIMENTAL to how the phone works.
What's funny is while I was at the store they had plenty of Epics and not one EVO. I'm sitting there wondering why. I guess I know why now.
While I can be a LOT more patient with stuff, and thats because I am too trusting... I have been lately getting more and more aware that some things were overlooked with this phone.
I'm still hoping though, but I got screwed with the Instinct, from.. wait for it, Samsung, because that was supposed to be the first phone to challenge the iPhone and NOTHING, i mean NOTHING ever came out for it. That phone required reboot a year after it came out for some of the dumb issues, cause it wasn't ever updated, and then it was just flat out not really supported with apps like it was supposed to.
Then I got the Pre (diff company I know) but that was the next iPhone killer, and no apps (besides independent minor developing) for 6 months, while Palm and Sprint sat on their asses deciding to not allow developers to work on the Pre for that time for no reason. Result was after a good launch, people got tired and new phones started coming in.
Now this phone has only been out less than 3 weeks and already got an update, which feels to me that it did help the battery some while using 3G, but I gotta test it out some more. I'll be patient with this one, but it's the last device I get and hang on to if it has certain issues from the get go, because you're right j3ff, I think that all the time too, that people that are cool with a product that is mediocre from the get go is the reason why the US has so many crappy things out before they should be, it's also why Europe and Asia are 3 - 5 years ahead in diff tech areas (devices or services).
J3ff said:
What's funny is while I was at the store they had plenty of Epics and not one EVO. I'm sitting there wondering why. I guess I know why now.
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The popularity of the evo has absolutely nothing to do with the issues that the epic has.
J3ff said:
According to a sprint admin on the board they had no idea about this till we started reporting it. Why would samsung release a phone with horrible battery life and a crippled GPS if they knew about it? How did sprint testing NOT REALIZE that 3g doesn't go any faster then 150k.
No a phone doesn't have to be perfect, but these issues are DETRIMENTAL to how the phone works.
What's funny is while I was at the store they had plenty of Epics and not one EVO. I'm sitting there wondering why. I guess I know why now.
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Dear god, why don't you call Samsung up and ask them then?
I have to admit, my phone does have some problems with it.
But I deal with them. By far this is one of the best phones I've ever had.
Every one who buys the epic right aways does beta testing for them. They know it. This is real world testing for them. Just have to deal with it. Yeah it sucks
Sent from my SPH-D700 using XDA App
Yea I have to agree that the Evo being constantly sold out has nothing to do with the Epic.. What it is, is that Samsung makes the HTC Evo screens. And with them having other devices to make screens for, they only have so many to go around extra for the Evo, especially since its a slightly bigger than normal screen. This means, whenever Samsung decides to toss some screens HTCs way, they do, otherwise their own devices are a priority. And since Samsung makes the Epic AND the S-AMOLED screens there's no shortage of screens for their own device, hence a lot more Epics on hand. I am surprised that HTC didn't go for the S-Amoled screen too, I think that would have turned the tide for some owners.
mekeke said:
Dear god, why don't you call Samsung up and ask them then?
I have to admit, my phone does have some problems with it.
But I deal with them. By far this is one of the best phones I've ever had.
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Dear god, you are the problem, you deal with them and pay major amounts of MONEY and you're just OK with that.
Sure it's a good phone, but phones up to THREE OR FOUR years OLDER both upload FASTER then the epic and have a full fledged working gps.
Also - I did call samsung and sprint, just like I hope all others will, there is NO REASON to just lay down and "dont worry" about major flaws in a flagship device.
J3ff said:
Dear god, you are the problem, you deal with them and pay major amounts of MONEY and you're just OK with that.
Sure it's a good phone, but phones up to THREE OR FOUR years OLDER both upload FASTER then the epic and have a full fledged working gps.
Also - I did call samsung and sprint, just like I hope all others will, there is NO REASON to just lay down and "dont worry" about major flaws in a flagship device.
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1: I do not pay major amounts of money, I got my Epic as a replacement for my broken HTC Evo.
2:I do not recall the older phones having a GPS four years ago.
Your logic is flawed.
This topic largely turned into what I expected it to...
Yes, Americans are completely willing to deal with broken crap as long as they can tie some fanboy fervor to it. Seriously, all you people in here berating OP here because he doesn't really LIKE the fact that he pays top dollar to beta test things need to grow the hell up. There was a topic like this on the Sprint forums where one particular poster was defending the 150kbps upload cap because he claims to never need to upload anything. It doesn't matter if YOU care about the issue, all that matters is that its there and that it happens to be a couple of issues that should not make it out of beta testing.
Geez, I thought the Xbox 360 was the end of this acceptance of unacceptably broken crap.
mekeke said:
2:I do not recall the older phones having a GPS four years ago.
Your logic is flawed.
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Then you haven't been in the high end phone game for 4 years.
J3ff said:
Then you haven't been in the high end phone game for 4 years.
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Funny thing is, I have. I bought the original iphone, and I dont remember that having a GPS.
usfslacker said:
Yes, Americans are completely willing to deal with broken crap as long as they can tie some fanboy fervor to it. Seriously, all you people in here berating OP here because he doesn't really LIKE the fact that he pays top dollar to beta test things need to grow the hell up. There was a topic like this on the Sprint forums where one particular poster was defending the 150kbps upload cap because he claims to never need to upload anything. It doesn't matter if YOU care about the issue, all that matters is that its there and that it happens to be a couple of issues that should not make it out of beta testing.
Geez, I thought the Xbox 360 was the end of this acceptance of unacceptably broken crap.
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Click to collapse
It really is crazy to me. Like i said at my job, if stuff doesn't work I don't go home, EVER. Doesn't matter what it is. How can a big company like Samsung let their designers and people who actually give life to the phone leave and go home if the day before they ship them to sprint everything isn't at least CLOSE to 100%
I bought a pocket PC 6700 like 5 years ago, had Naviagtion, and before that I had a phone that had Navigation I believe too. So your problem was the iPhone didn't have, not devices not having GPS
mekeke said:
Funny thing is, I have. I bought the original iphone, and I dont remember that having a GPS.
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Lol, you mean the original iPhone that failed to ship with 3G support at a time when entry level Nokia's had 3G? The iPhone hasn't been the best phone shipped that year for any of its releases. That gentleman said HIGH end.
Overall I have had a great experience with this phone. It is fast, has great hardware, and even had some faith in Samsung for Froyo fixing some of the problems I was having with it. However, when I arrived at school today I pulled my phone out my pocket to check my text messages, and low and behold my screen is shattered internally. My phone does not have 1 scratch on it and has been babied like crazy. This is completely unacceptable for a ~$600 device meant to be transported in pockets and such. I don't have TEP but I will be up at Sprint raising hell until either I walk out of there with a new Epic or Evo.
Has anyone else had this issue happen or have any luck with Sprint fixing it?
Obviously while in your pocket it was not "babied". Phones don't magically break without a reason.
Sent from my wrist watch calculator
styckx said:
Obviously while in your pocket it was not "babied". Phones don't magically break without a reason.
Sent from my wrist watch calculator
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x2..not to raise any wild hairs, but you obviously bumped it up against something. Sprint will replace your screen, but for $35. And thats only if you purchased the Epic after they changed their insurance rules. If you don't have TEP and you bought the phone before that, I don't think there is anything Sprint will do for you. Someone correct me if I'm wrong.
Also, I worked in wireless sales for a little while..please don't believe you are going to walk into the store and just magically get swapped out for the Evo. You will get what you have, an Epic. The Epic is an overall better phone anyway, minus the amount of dev support.
Be polite when you go into the store, thats the best way to get someone to side with you.
For what's its worth for those who aren't MOD EDIT: LANGUAGE it was an obvious hardware defect as I take extremey good care of my s***. I got it replaced on the spot free of charge.
Flaming quote removed
I've been called worse, thanks for the compliment! ;D
Welcome to the forum, btw..you probably won't be here long!
What an ironic name you sport.
Congrats on your replacement, though, I guess not everyone's a cynic like us.
I think sprint honers the 1yr manufactures warrantee regardless if you have insurance or not. Just have to fall into that category of a defect or something.
I was voicing concerns over the build quality of the screen in my phone and asking if anyone else had similar experiences to find out if I am the only one this has ever happened too or if there are any known issues before going into the store. Instead people reply with smart ass emoticons . Pardon my frustration . And btw you guys must have a lot of faith in a company that mass produces millions of phones to not even consider the fact that maybe just maybe a sub standard panel was put into a phone. I take it none of you lived through the debacle that was the moment. So since no one else seems to have had any issues with a weak internal screen I shall let the thread die off.
dannyniceboy said:
I was voicing concerns over the build quality of the screen in my phone and asking if anyone else had similar experiences to find out if I am the only one this has ever happened too or if there are any known issues before going into the store. Instead people reply with smart ass emoticons . Pardon my frustration . And btw you guys must have a lot of faith in a company that mass produces millions of phones to not even consider the fact that maybe just maybe a sub standard panel was put into a phone. I take it none of you lived through the debacle that was the moment. So since no one else seems to have had any issues with a weak internal screen I shall let the thread die off.
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I had 3 Moments. Nothing was wrong with the build quality of the Moment..I never had any problem with any of the 3 I owned.
Wow.. what a toolish way to go about things. My screen broke so I'm going to go yell at a sales person till I get a new one. No wonder our economy is so effed up. But cool story bro.
Sent from my SPH-D700 using XDA App
Kind of wish this had happened at my store, especially after the day I had today...
Sent from my SPH-D700 using XDA App
Yes not sitting idle while being sold a substandard piece of hardware designed and manufactured outside of the united states is what's wrong with the economy. I must be a scum bag
Edit:
Also the samsung moment has documented problems with gps, 3g lock ups, faultry graphic drivers etc... I guess I didn't. Drop my phone or d anything to b reak my screen it was in my ocket it was thoroughl lookd over and could not be attributed to negligence you people amaze me
dannyniceboi....
buy american! lol
I have seen this happen with other devices before. It's not always due to negligence.
Even if its not your fault your attitude is still out of line. If you look no one else is like.. oh yeah my screen did the same thing! You really think you should scold a company and a sales rep because they replaced your phone for free?
Sent from my SPH-D700 using XDA App
Who said anything about scloding. I was treated with phenomonal customer service and had no issues with sprint at all.
im done trying to help people that are ungrateful and trolls. thank you for the kind words in this thread, i am not closing it because of you.
Agreed
I definitely agree with your statements. The only thing is my signal bounces around even while on an Airave or Airavana. I verified it was not the Airavana or airave because my wifes Evo always has a consistent signal.
ryandoubleu said:
I definitely agree with your statements. The only thing is my signal bounces around even while on an Airave or Airavana. I verified it was not the Airavana or airave because my wifes Evo always has a consistent signal.
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see mine still gets slow data but i have perfect 4 bars with my airrave. outside of that the signal is in and out all day long.
sent
I emailed a link of your video to all the sprint executive email addresses. Lets see if anything happens.....
ryandoubleu said:
I emailed a link of your video to all the sprint executive email addresses. Lets see if anything happens.....
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thanks for that!
ryandoubleu said:
I emailed a link of your video to all the sprint executive email addresses. Lets see if anything happens.....
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Click to collapse
Did you send it to Google? It's their phone...
And to the OP: I'm sorry you're having issues. I'm not experiencing any of those issues.
Well said. I'm new to the whole Android experience,
but am no stranger to expecting quality out of my investments. I'll continue to try to help the cause with you, seeing as how I'm going to have to get along with this phone for the next two years, being a college student and all. I, for one, appreciate you being outspoken about it, as silence has rarely solves anything.
Sent from my Nexus S 4G using XDA App
Thanks... bbl
I'm with you a 100%. I tried to ingore the reception issues and put my faith in a ota. But the fact is my 30 day clock is coming ahead. I'm thinking about exchanging to motorola xoom tablet and call it a day. I love my nexus s 4g, it a phone I can keep for a 12 months or more and that's rare for me.
I'm calling sprint soon for a exchange my 1st.
Sent from my Nexus S 4G using XDA App
I'm gonna tweet this to google nexus.
update: just tweeted the vid to google and told em that I'm gonna take it back if nothing is addressed before my 30 days are up. even if it's samsung/sprint's issue, its still google's product and i know google can sway BOTH companies if they wanted to. I REALLY REALLY don't wanna jump to the EVO 3D!!!
great video man. I'm glad that someone is deciding to step up about this. I purchased the phone just this evening and I'm already noticing that the radio is a little iffy. Not to mention I haven't been able to send a single text message since the damn thing was activated! (i'm hoping that that is a seperate issue that will be resolved with time)
WE CANNOT KEEP QUIET ABOUT THIS
I'm going to post this video on nexus s facebook and google also
Fixxxer, I've seen you on the forums being outspoken about this issue and I'm with you 100%. My wifi and 3g signals are atrocious. Constantly losing signals or very weak signals comparable to EDGE speeds.
Google has dropped the ball on this in my opinion. It is Google's phone and their name and reputation stands behind it and for them to not offer some sort of official statement acknowledging the widespread issue people are having (and no, not some random Google employee on their forum saying it is being looked into) is a disservice to the customers that support them.
One thing I cannot fault is people being brand loyal to Apple and their iPhone because they get 1st class service and immediate official responses while Nexus adopters have no clue who to contact for answers. Sprint and Samsung are clueless and only advice is to return it for an exchange or send you an airave.
Google, it is your phone. Do something about it!
thanks for the kind words guys. it's a shame there are still a few out there that seem to want us to just keep quiet about this. maybe they are afraid it will ruin the rep of the nexus s? look what the evo3d users got after being very vocal to htc.
as ive said before they have made no public announcements of a fix, anything you read on a forum about a fix unless from a credible source is BS.
It makes me sad you guys are having issues with this awesome phone.
I really hope it can be fixed. What I don't understand is that my GSM Nexus S seems to have an amazing antenna, and gets service where other T-Mobile phones don't.
Sent from my Nexus S using XDA Premium App
i got a response back from samsung about my youtube video... they claim they are unaware of the issue and that they want me to send them my phone for testing. samsung is totally clueless to our problems people. we need to push harder here.
i guess we just don't have the fanbase the evo line has. i give htc props for responding to the mass yesterday. at least they will get what they demanded.
well i was hoping my video would make a dent but it's not so far. the sprint forums has pretty much died off to a stand still right now. im not sure what else i can do for us? maybe it's just time to throw in the towel and exchange for another phone.
im open to ideas guys.
things..
things usually take longer than over night to become wide spread
fixxxer2008 said:
well i was hoping my video would make a dent but it's not so far. the sprint forums has pretty much died off to a stand still right now. im not sure what else i can do for us? maybe it's just time to throw in the towel and exchange for another phone.
im open to ideas guys.
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Click to collapse
I think it is Google you need to be communicating with about it, since it is a Nexus phone.
Google did mention they were going to do some testing:
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=72cde4a29b9021c3&hl=en
I don't think there is going to be a quick fix, it is going to take time for a software update to roll out.
seezar said:
I think it is Google you need to be communicating with about it, since it is a Nexus phone.
Google did mention they were going to do some testing:
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=72cde4a29b9021c3&hl=en
I don't think there is going to be a quick fix, it is going to take time for a software update to roll out.
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samsung already sent me an email this morning, they are unaware of these mass issues. they are the ones who write the radios, not google.
ryandoubleu said:
things usually take longer than over night to become wide spread
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lol it is widespread already.
fixxxer2008 said:
samsung already sent me an email this morning, they are unaware of these mass issues. they are the ones who write the radios, not google.
Click to expand...
Click to collapse
But it is a Google supported phone, yes it seems to have something to do with the radios but it could very well be with how the Android OS is interacting with them. It would make sense to start with Google and then Google do their testing and go to Samsung if needed.