Password Woes Freezing Phone - HD2 General

Good Morning good people,
So, I have recently synched up with my company's Exchange Server with their blessing.
I am having trouble with the calendar, but I may address that in another post if I cannot figure it out.
PASSWORD PROBLEMS are what I am writing about.
They have enabled a setting on the server that forces the phone to use a PIN to unlock the phone.
For me, this in and of itself is a nuisance. I would rather not use a PIN before I slide my phone on, but even more so it is causing errors and crashes especially if I have a reminder come up as my phone boots up.
For example: This morning when I turned my phone on it came to the initial screen to unlock the phone. There was a meeting reminder present. I tried to snooze it and the phone crashed giving me the option to report to MS. I reported to MS. The screen then gives me the option to "exit" what I am assuming is the lock screen. She is frozen. It won't let me do anything.
FOR THE FIRST TIME IN A MONTH...I had to pull the battery and I got my phone back. This has happened now four times since I started using this yesterday.
SO:
1. Any idea?
2. Anyone have a registry tweak (rather a tweak than a CAB) to disable the mandatory PIN?
Thanks in advance.

Since you're using syncing with an Exchange Server then, the Exchange Server policies are in force. Try talking to your Exchange Admin and see if they are willing to take off the PIN Requirement Policy.

I appreciate the response.
Not a chance.
FQHC. Federal money.
I was hoping for a registry tweak to get around it.
It is definitely wreaking havoc with my HD2.

Camusa said:
I appreciate the response.
Not a chance.
FQHC. Federal money.
I was hoping for a registry tweak to get around it.
It is definitely wreaking havoc with my HD2.
Click to expand...
Click to collapse
Sounds like you are out of luck, domain polices are in place for a reason. If you did override them you would be liable and on the hook for any damages that result from your loss of the phone. Not a something id want to worry bout, especially in the financial industry. you could have the feds coming after your ass
Heres a tip. maintain separate work and personal phones. My work offers a phone and usage, both for work and after hours use. Company uses sprint/nextel and i have an 8350i though work because it needs the nextel radio.
As soon as i get home that 8350i goes on the desk and doesnt move till the next morning.
I get the choice of what i want to use in this case my HD2, up until the evo there was nothing on sprint/nextel i wanted and even if i wanted to i couldn't go evo on the company account since there's no nextel radio, though there is an android phone coming out on sprint/nextel with an iden radio next month. The motorola i1. it still uses the iden network for data though, so that's kinda crappy, iden data is worse than GPRS. They should have done an iden/cdma hybrid phone. iden for radio, cdma for cell and data. This is possible. The Motorola Buzz that sprint/nextel had a few years back was just such a hybrid.
I dont have to worry bout someone else snooping though my phone usage records
I can do whatever i damn well please with the phone and not get stuck in a situation like yourself where company policies have locked down my phone.
Not to mention if you get ****caned at the company you work for, you've gotta then go get your own phone and get everyone your new contact info.

Related

Story time...

Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt
27s said:
Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt
Click to expand...
Click to collapse
Do you have a significant other that could use your phone on their plan for a few days to rule out your account specifically?
Your issues sound strange, and not related to the phone. It's hard for me to believe (like you also) that its the phone since you've had four of them now with the same issue. Also, you've tried different roms, so that also makes it more difficult to be a phone issue. Are you just running a bone stock one? Or are you installing particular apps? you might see if you can't replicate it with no additional software for a few days.
@kmart
My Father and I are on the the same plan, (i.e. both on unl.) so that rules out service. The last phone, (no. 4) I left bone stock. No extra apps (except for Handcent SMS [ on a side note, I have run both ChompSMS and Handcent, so I do not think it is either]) and it still had the same exact issues.
27s said:
Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt
Click to expand...
Click to collapse
Sounds like a problem with you account's provisioning or something. Mostly, it just sounds like a huge pain in the ass.
27s said:
Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt
Click to expand...
Click to collapse
I had this exact same issue with my phone, it is definitely an account issue, get your msl number from them, mine was fixed after I did a ##786# menu then reset
they disabled texts and reenabled them on my account before they did this, and then they worked ever since
Have you changed your mode of operation setting? I haven't ever changed this but had a co-worker who changed it on his hero and it stopped getting text messages and voicemails until he made a phone call, once he changed it back it started working fine. Mode of operation needs to be set to Hybrid. You can find it under Settings->Wireless Controls->Mobile Network Settings. Hope this helps
Hey guys,
Thanks for the help, so no dice. I have left my Mode of Ops. in Hybrid (although, if you leave it on Ev-do is is kosher) and doing a reset does not work...It is a huge pain in the arse....
Well sh*t. I thought the last phone was the key, but here we go again. I got my MSL and did a reset, no dice, got Another phone....phone No. 6...Sprint has no idea what the hell is going on. Personally, I think something in the phone is crashing software. I have no idea what could be, but wtf.
I've had similar issues before. It's definitely an account issue - not on your billing account, but your specific phone number in the carrier's system.
What I did was fight for months with Sprint, kept talking to retarded tech support reps who know absolutely nothing, fighting with their managers, fighting with their 2nd and 3rd level tiers, and been told 1000 times my issue was fixed, just to have it reoccur in a month.
Honestly, unless you feel like fighting like that, I suggest you call your carrier and ask for a new number. When they create a new number for you, your account is practically changed, and everything will work like new. You just have to suffer with a new number, which is only annoying for a month or so until everyone updates to your new number.
Good luck man, I hate when that kinda crap happens. Not so much because of the issue, but mainly because no carrier has any sort of good tech support and would rather hang up on you than try and troubleshoot anything. They're completely stupid.
Well, to be honest, I have to keep this number, it is my business number..So, what I am going to do is keep going to into the headquarters store here in omaha. Then. Once I get to about phone no.7/8/9 I am going to call sprint retention services. At that point I will have 7/8/9 phones on record, and they will fix it and give me the 3 months free, or I will walk. I like sprint better than others around here, but damn I am getting pissed...
27s said:
Well, to be honest, I have to keep this number, it is my business number..So, what I am going to do is keep going to into the headquarters store here in omaha. Then. Once I get to about phone no.7/8/9 I am going to call sprint retention services. At that point I will have 7/8/9 phones on record, and they will fix it and give me the 3 months free, or I will walk. I like sprint better than others around here, but damn I am getting pissed...
Click to expand...
Click to collapse
Yeah dude. I was pissed too. Good luck man, I know how you feel. Sprint is great, but when they f**k up they really f**k up and it's a pain in the ass to get things fixed.
27s, this isn't a retention issue, this is a Tier 3 tech support issue. They need to go into your account and completely deconstruct it, and put it back together again. Basically, it's a glitch in the system causing your provisioning to bork itself. I've seen it before, and yes, it's a pain in the ass to fix, but if you get a caring/dedicated tech, it's not even close to impossible.
Frankly, call into sprint, get on the line for tech support. As soon as you connect, ask for ADVANCED tech support. Don't give up until you're on the line with them. They'll be your saviors in this issue, mark my words.
Edit: For the record, I'm a former Sprint tech. I've had to do this before for customers, so I've had experience in the issue.
Hey thanks for the advice....I will do this first thing tomorrow....I don't suppose retention will give me anything will they....The sprint store in omaha is like 100 blocks from my house....gas$$$...haha

I lost my Hero, running WaveSecure!

For all of you who are running wavesecure, don't make the same mistake I did!
Here's wat happened:
I lost my phone after a short walk around the block. I tried to call it to hear if I maybe left it in the pub where I was at the moment.
I called it three times, but the fourth time some ***hole turned my phone off so I succesfully tracked the location a few times and eventually locked it with a message to bring it back to the pub I was in.
This was a big mistake! he never turned it on again. He ended up with a fourhundred euro brick well **** 'm then
I couldn't live without a Hero, so the next day I bought a new one
But my advise to all of you is:
1: Run WaveSecure Preferably cooked into MoDaCo's Custom Rom
2: If your phone gets stolen or if you lose it DON'T LOCK IT, just track the location and the SIM. Until you have enough information to go to the police or something, or go pick it up yourself ofcourse
sorry to hear that buddy...
if someone stole it.. and you lock the phone..
I guess 99% of the time... the phone will go into a trash can
or
they will throw it at the wall to take out their frustration on it, and see how many pieces will hit the ground!!
well its better for it to be trashed than for the thief to sell it and make money.
DaanJordaan said:
For all of you who are running wavesecure...
1: Run WaveSecure Preferably cooked into MoDaCo's Custom Rom
2: If your phone gets stolen or if you lose it DON'T LOCK IT, just track the location and the SIM. Until you have enough information to go to the police or something, or go pick it up yourself ofcourse
Click to expand...
Click to collapse
@1. Absolutely, there is virtually no point in using WS if it isn't in a ROM. You can actually do it to any ROM, since all the update.zip file does is copies the apk file into /system/app instead of /data/app. That way it cannot be uninstalled through the normal 'market' method.
@2. That's a valid point! I suggest people who need to should set a 15minute tracker on it (can be done from the website). I wouldn't suggest manually locking it out, but I might contact the dev and suggest a 'stealth' mode that would allow you to track the phone, and basically turn it into one huge piece of 'spyware' when enabled. Legal issues could be a problem there though, as in nanny state UK, the thief of your phone would have the same rights to privacy of his/her illegal use of you contract as you would have normally.
<Rant>
A friend of mine had their PAYG phone stolen. So I called up for them (because 'I'm good with these sorts of things', apparently, and got the SIM cancelled. I checked the balance on the phone, and they told me there was about £1 off it since the theft. I had answered all the usual security questions like 'How much did you last top up by?' and 'How do you normally top up?' and 'What postcode do you tend to keep your phone in most of the time (ie. overnight)?' etc.
So, I asked them if they could give any details of the usage, and after a bit of polite chat and banter, they said there were quite a lot of SMS messages sent to various numbers, but they couldn't give any more details. I considered escalating this issue, as the account holder was my friend (who was sat beside me at the time listening on speaker phone, and who was happy for me to 'act on his behalf', yet they wouldn't tell us any of the details. They also claimed to not be able to track the Cell-ID of the phone, which I know is nonsense, as their own security question was to do with where the phone is normally kept overnight. If they had given a postcode, that could have been given to the police officer who had been 'assigned' the case.
</Rant>
But the network wouldn't give the info to the 'account holder', so I would strongly recommend that everyone installs WS, at least before 31 Jan, so they get it free on their IMEI for life. That way, you can locate the phone every 15 mins, and also use 'backup' to see their call history/SMS history. Could help get it back, or at least 'intimidate' them if you live in a country where you actually have a right to your own property...
But let's not let this go off-topic, so sorry for the rant, but yes, I think WS is important to be installed to ROM (ie. Modaco)
I looke at this app, but there is a strange behaviour with sms sent with charges because of an international location, am i wrong ?
Ciao
Fred
I've not found any international SMS charges.
AFAIK, they use data for all communications back to the servers. The only times I've seen SMS are that if you forget your PIN, the app will send it via SMS to a buddy (who is usually in your country).
Also during activation, it sends an SMS to you, (but in the UK SMS is free to receive, and calls are free to receive). Also, locking the phone via internet or by SMS will result in an SMS sent from them or another phone, but again it is only receiving the SMS...
Do you pay to receive SMS where you are? Otherwise it seems to use data as its main communication medium.
My latest phonebill was exactly the same as the one before and on WS's site it says that it's completely free of charge for android I recall.
This guy still hasen't turned it on, lost hope a little bit, but I still check every day to be sure.
anon2122 said:
I've not found any international SMS charges.
AFAIK, they use data for all communications back to the servers. The only times I've seen SMS are that if you forget your PIN, the app will send it via SMS to a buddy (who is usually in your country).
Also during activation, it sends an SMS to you, (but in the UK SMS is free to receive, and calls are free to receive). Also, locking the phone via internet or by SMS will result in an SMS sent from them or another phone, but again it is only receiving the SMS...
Do you pay to receive SMS where you are? Otherwise it seems to use data as its main communication medium.
Click to expand...
Click to collapse
No i don't pay, but i'm interested in this app - of course !!! - and i read comments on the androlib site about those international sms and charges ...
Ciao
Fred
This app is awesome. For me it nearly beats locale. I lost my phone on a drunken night and did a locator search for it. It pinpointed to the exact location where my phone was. I left my phone with a mate and forgot to get it back. But the sheer usefulness of the locator is a win for me. Yes i would even pay for this app as well!
If you don't have GPS turned on at the time, can you get it to turn on so it can be tracked?
choccy31 said:
If you don't have GPS turned on at the time, can you get it to turn on so it can be tracked?
Click to expand...
Click to collapse
Sadly no, but it uses google's location service which works with wifi, network, or GPS, so if gps is turned on and you track the phone you get an exact location.
DaanJordaan said:
Sadly no, but it uses google's location service which works with wifi, network, or GPS, so if gps is turned on and you track the phone you get an exact location.
Click to expand...
Click to collapse
Good stuff.
Thanks
Hmmm. You should maybe send a wipe command to the phone too. If it is ever turned on, all your personal data will be gone from it.
Have you checked the last SIM number in it was yours (I think it's under Track on the WS site)?
anon2122 said:
Hmmm. You should maybe send a wipe command to the phone too. If it is ever turned on, all your personal data will be gone from it.
Have you checked the last SIM number in it was yours (I think it's under Track on the WS site)?
Click to expand...
Click to collapse
Already did, he never turned it on again. Eventually, just to be safe I blocked my SIM via my provider. So now it can't receive SMS's anymore, so I can't give any commands anymore. But if he puts in another SIM I can track it again plus I know his phonenumber so I can terrorise him, or the second better option is to go to the police with his number
Yeah. If they try to use it, WS servers will find out the number. Have you looked at IMEI barring it (presume you're on GSM) via. your network. But it might be more 'fun' not to. Maybe in a while they'll think the heat is off and turn the phone back on with a SIM...
That's when the 'fun' begins Do the police in Netherlands do anything about this sort of thing? Here in the UK they'll do naff all unless you can tell them who's got it or where it is. That's where WS comes in...
Either that, or you could sign them up to loads of premium-rate reverse-billed SMS subscriptions on their no. (presuming that is legal over there cough cough!) That could be quite amusing to sign them up to all these €3 per SMS ringtone and game services. xD
Disclaimer: This idea was your own. Nobody suggested it to you
double post. Sorry
So what if the thief uninstall WS?
maroth said:
So what if the thief uninstall WS?
Click to expand...
Click to collapse
Hi
As I understand it
Modaco 2.0 has ws in cooked into the sys
So it can not be deleted
Even if you do a hardrest, it will still survive
Oh okey thats smart ^^

Exchange Server Account causing reboot - Title Renamed

Not good... From the start, Radio Shack and Sprint Servers took almost 2 hrs to activate my phone and accept my Gift Card. After everything was all said and done, I was playing with the phone downloaded the updated however I didnt install it just yet.
I rebooted the phone, and now it is stuck in an endless reboot cycle... I get the Sprint logo which transitions into the 4G one and plays the little tone; Non-Stop.
All I did was tried popping in my Droid 16GB SD card and it started happening... on my way to RS now to replace. WTF ! ERRR
UPDATE: After further discussion it looks like the issue was with Exchange Server Accounts and Pin/Passwords. Continue reading the thread for more discussion
HTC is aware of the issue and will be addressing in a future update. For the time being there are two ways to bypass the reboot/restart endless cycle.
1) When creating a PIN/Password include at least one Alpha character in your password; i.e "dad1" "1223x" "bobby23", etc...
OR
2)
TripFlex said:
I FOUND A FIX TO EVERYONE'S ISSUE
Like the poster above me said, that is exactly the reason that this works.
Here's what you have to do to get exchange server hooked up normally and not have a constant reboot!
Follow these steps and you will not have any problems.
1.) Hard reset your phone (VOLUME DOWN + POWER with the phone off)
You will have to go down to "CLEAR DATA", it will ask you to confirm.
2.) Let the phone reboot, everything will be erased. Setup your exchange and google account.
WHEN YOU CHOOSE A PASSWORD, USE A NUMBER AND A LETTER
3.) Go to the market place and search for "No Lock". Download it. Install it. Run it.
4.) Press the middle button to make the phone no longer require a lock.
Voila! I just did this and it works perfect!
OP you might want to put this in the first thread you posted so other people know about it without having to go through all these pages.
Click to expand...
Click to collapse
Credit goes to Marc and Trip - Thanks guys.
That straight sucks yo...I didn't download the update at all. I hope your radio shack is better than mine. They had a total of 4 shipped to them, and they were all pre-ordered.
Damn it, and that's what I'm afraid of...
What's to do if this is the case at my RS. Also have you tried rebooting, and if its not too much trouble try tossing in another SD Card, then reboot
UPDATE: While typing this I was able to hard reset (Vol Up + power button)and it looks like its working... If I can duplicate the problem im gonna take it back, if not i'll keep it and keep a close eye for the next 30 days
Did you try pulling the battery?
Yup, tried pulling battery and everything...
I was able to duplicate the problem and its as followed;
Fresh EVO w/ 8GB Stock card.
Power Off using Off Button
Battery pull and insert Droid 16GB SD Card
Power On Via Button Causes restart
Only way to stop this from happening is a hard reset (Vol Up + Power Button)
What's weird is that when I do a hard reset with the 16gb droid sd card, the EVO starts up just fine and i am able to access my SD Card with all files without issues.
I'm gonna try doing the same procedures with the 8GB card to see if that causes the same problem - if so, it leads me to believe this is a permissions/mounting issue with the EVO that I'm assuming the bug/update fix takes care of. (I have still not yet installed the update in fear ROOT will not be accessible after the update)
Jason
UPDATE 1: Using the same instruction above, however going from the 16GB to 8GB the phone restarts fine with no reboot cycle.
UPDATE 2: Same instructions going from 8gb back to 16gb is now fine.... seems like the phone wanted to read the 16gb first - im confused *SCRATCHING HEAD*
I had the exact same issue with a brand new EVO that I accepted the OTA update (a Sprint rep confirmed that the update was specifically to address the SD card issue).
After the update installed and unit rebooted, it went into an endless cycle. I had to hard reset, and the device is in the process of Hands Free Activation. Will update when I have more info.
Mine is doing it with and without the memory card. F(@#& now i have to go back to the damn store! UGH!
It also started doing this after i did the upgrade.
khov,
I'm downloading the update each time I had to hard reset, however I am not installing it... Were you doing the same ?
OK GUYS, seems the issue at least for me was something with exchange server. After i connect to my exchange server it gives me this endless reboot.
here's how to fix it and start over. Press and hold VOLUME DOWN and POWER BUTTON until a screen comes up, at that screen select clear data
it will reset your phone to factory but that's better than a rebooting phone.
Trip !
You're a genius! It seems that after I initially did the hard reset, I didn't setup my exchange account. After I thought everything was all fine and dandy, I setup my exchange account started reading the replies and found Trip's findings...
Low and behold, without tampering with the SD Card, I rebooted (after i setup my exchange account) and now it has me in an endless reboot. FACK !
Anyone else please verify. Add Exchange account and restart...
It's the password that Exchange makes you set up.
Turn off "Require Password" on your Exchange ActiveSync Mailbox Policy under Client Access.
See my other post here.
jaypeezee said:
Trip !
You're a genius! It seems that after I initially did the hard reset, I didn't setup my exchange account. After I thought everything was all fine and dandy, I setup my exchange account started reading the replies and found Trip's findings...
Low and behold, without tampering with the SD Card, I rebooted (after i setup my exchange account) and now it has me in an endless reboot. FACK !
Anyone else please verify. Add Exchange account and restart...
Click to expand...
Click to collapse
Yeah i know and this is not going to work for me either unless they get a fix out ASAP i HAVE to use an exchange server. It's bad enough i have to enter a damn password everytime but now this...ugh!
Soupskin said:
It's the password that Exchange makes you set up.
Turn off "Require Password" on your Exchange ActiveSync Mailbox Policy under Client Access.
See my other post here.
Click to expand...
Click to collapse
That's not a possibility unless someone comes out with an app to bypass the password.
I work for a VERY LARGE company that runs our exchange server, i cannot edit those settings.
TripFlex said:
That's not a possibility unless someone comes out with an app to bypass the password.
I work for a VERY LARGE company that runs our exchange server, i cannot edit those settings.
Click to expand...
Click to collapse
Try using TouchDown then.
Soup.
Thanks for the suggestions but this should not be necessary ! WTF. Who should I be pissed off at, HTC or my IT department for requiring a password.
What's weird is when I had an iPhone, I was required to put a password. When I switched to the Droid, It never prompted me for one. Now that I've switched to the EVO, its asking me for one but casues these endless reboots.
Like Trip, I cannot ask my IT dept to remove the use of a lock code. I work for a City Government that shares lots of data sensitive material via email (I know, dumb right) and I NEED access to it.
jaypeezee said:
Soup.
Thanks for the suggestions but this should not be necessary ! WTF. Who should I be pissed off at, HTC or my IT department for requiring a password.
What's weird is when I had an iPhone, I was required to put a password. When I switched to the Droid, It never prompted me for one. Now that I've switched to the EVO, its asking me for one but casues these endless reboots.
Like Trip, I cannot ask my IT dept to remove the use of a lock code. I work for a City Government that shares lots of data sensitive material via email (I know, dumb right) and I NEED access to it.
Click to expand...
Click to collapse
Sprint or Google is to blame here. It's Sprint's build of 2.1 that has the problem. I talked to them today and they acknowledge the problem and say that the fix won't come until 2.2 is released.
Everyone needs to call Sprint and complain in order to have a fix pushed out sooner than the 2.2 release date.
In the meantime, someone give TouchDown a shot and let us know if that is a feasable workaround or not. I would but I've already turned the password policy off for my account on my Exchange server.
I made this happen to a demo unit I was playing with (while the rep at Radio Shack continued to try to activate my phone - took nearly 2 hours to complete).
I was playing with HTC Sense's "Scenes" feature. I believe I was switching scenes too quickly, it automatically rebooted itself, and as soon as it started up again and got to the lock screen, I tried to use it and it rebooted again. I allowed it to reboot, and instead of immediately trying to unlock the screen, I let it sit and fully load, and it worked properly.
I don't know what the issue is, but I have yet to experience it with my own Evo... yet.
Soupskin said:
Sprint or Google is to blame here. It's Sprint's build of 2.1 that has the problem. I talked to them today and they acknowledge the problem and say that the fix won't come until 2.2 is released.
Everyone needs to call Sprint and complain in order to have a fix pushed out sooner than the 2.2 release date.
In the meantime, someone give TouchDown a shot and let us know if that is a feasable workaround or not. I would but I've already turned the password policy off for my account on my Exchange server.
Click to expand...
Click to collapse
I did call Sprint! The lady was a complete dumbass, i told here "i know exactly what the problem is there's no need for me to go BACK to the store" ... she basically read off a computer telling me what to do
drove me nuts
TripFlex said:
I did call Sprint! The lady was a complete dumbass, i told here "i know exactly what the problem is there's no need for me to go BACK to the store" ... she basically read off a computer telling me what to do
drove me nuts
Click to expand...
Click to collapse
Wow.. suck.
I guess I got a rare one. The dude I talked to actually listened, put me on hold to speak with colleagues, and then confirmed and added my number to some list of affected people.
Hmm I just got off the phone with a Tech Support rep who sounded like he knew what he was talking about.
According to him, there are two UPDATES, an HTC system update (SD card issue) and a Firmware Update (fixes exchange issue)... he told me to go and manually check for updates - one of these should fix the issue ? does this sound legit /

Help! Lost my phone - Stolen

EDIT: Phone was definitely stolen.
What (if anything) can I do to try to track it? Didn't have any apps installed for something like this
also, is there a way to access my SMS's that are coming in? Contacts are all stored in Gmail, so that's not an issue at least.
From your PC download "Plan B" by going to your account. As soon as the phone gets a signal it will install. You can track it remotely with another phone.
Sent From Rob's ATRIX.
I did do that...hopefully it will get on there but haven't received any email yet with a location. I am very interested how i can quickly send and view my SMS's
VERY IMPORTANT for work reasons.
There is also Cerberus which works excellently, but I don't know if it can be installed and activated remotely.
Sent From Rob's ATRIX.
You can set up AT&T "family track" on your phone and it will go into effect immediately so you can get an exact location of your phone (if it is on). Even if you don't have AT&T I'm sure that rogers and other phone companies offer something similar if not the same thing.
MOTOBLUR's "track my phone" might work? And if you can't get it back at least you can initiate a remote wipe as you seemed to hint that there is a security issue or something there.
https://portal-moto.svcmot.com/moto-web-portal/
what about getting to see the SMS's on the phone? gonna call ATT now.
So annoying
Dillsnik said:
VERY IMPORTANT for work reasons.
Click to expand...
Click to collapse
it's not the iPhone 5, is it...?
Honestly?..........Sorry to tell you but it's long gone if someone took it. Best bet you have is someone found it and is honest, but that doesn't happen often. Ignore the posts about installing apps..............you don't have your phone, not gonna happen!
Did you have it locked? If not you can't have been too worried about the security.
Call your carrier, have the phone logged as stolen, they will track it if it is turned on and active. They don't deactivate phones right away for this exact reason. If someone uses it they will try to track it through the numbers called on it.
If it has a stock ROM and you had a screen lock, your messages should be safe.
Your settings are tied to your Motoblur account.
Log into the Motoblur website and issue a remote wipe.
it was Neutrino Rom, pretty new install so not much private info on there...no screen lock or anything setup
I'm pretty sure you can install Lookout Security remotely to try and track it.
About checking the text messages, I think you're outta luck there. I've never heard of remotely checking texts, but hopefully I'm wrong for your sake.
So, I wasn't able to get any response from Plan B, but i installed ATT's Family map program and it is seeing the phone, which means at least I know it is still on.
What should i do?
I was about to give up and have it deactivated and turn on an old handset, but now that i have a general location on it i'm not sure what my next move should be
Dillsnik said:
I was about to give up and have it deactivated and turn on an old handset, but now that i have a general location on it i'm not sure what my next move should be
Click to expand...
Click to collapse
go get it?
If sound was on, start calling it in the vicinity with another phone.
CaelanT said:
If sound was on, start calling it in the vicinity with another phone.
Click to expand...
Click to collapse
sound was not on.....
The location looks like it's all commercial, i don't see houses or anything. So i am guessing the thief brought it to work with them?
also, it says it's only accurate to about 30 yards give or take. So if it was in a development or apartment building, kinda hard to key in on where exactly it is.
If, however the person with it lives in a bit more remote area, i MAY have a chance to narrow it down...but still hard to be certain and all
CaelanT said:
If sound was on, start calling it in the vicinity with another phone.
Click to expand...
Click to collapse
Then destroy target.
isn't there an app that can remotely turn sound up on the phone?
call the cops. you have the serial number and all that right? file a stolen property report and then tell them you've narrowed down the location of your phone using an app.

If you need your MSL excuses when talking to Sprint

I have an employee account, so I have to deal with chat/ care always when swapping devices.
For the first time I had a rep stall a few times in chat about the MSL
Finally coming back to asking " why do you need the MSL"?
Its apparent that this has been discouraged from Sprint, They will give it to you, but they will ask for a legit reason.
If you want one that actually IS Legitimate... Just simply state you want to change your Slot Cycle Index because you don't have great reception, and you are aware it will drain the battery. Or you are tired of having your phone go to voicemail after 3 rings ( it increases the radio's beacon on your phone's timer so it searches for a call/ data at a faster rate)
This is something ive done with every phone for the last decade.
The last two devices Ive had have not been rooted..because of these bootloader lockdowns.. But for tethering i just use "Easy Tether Pro" and it works like a charm and you don't need to change any MSL settings.
chaosrecords said:
I have an employee account, so I have to deal with chat/ care always when swapping devices.
For the first time I had a rep stall a few times in chat about the MSL
Finally coming back to asking " why do you need the MSL"?
Its apparent that this has been discouraged from Sprint, They will give it to you, but they will ask for a legit reason.
If you want one that actually IS Legitimate... Just simply state you want to change your Slot Cycle Index because you don't have great reception, and you are aware it will drain the battery. Or you are tired of having your phone go to voicemail after 3 rings ( it increases the radio's beacon on your phone's timer so it searches for a call/ data at a faster rate)
This is something ive done with every phone for the last decade.
The last two devices Ive had have not been rooted..because of these bootloader lockdowns.. But for tethering i just use "Easy Tether Pro" and it works like a charm and you don't need to change any MSL settings.
Click to expand...
Click to collapse
Thanks for the Post .
Have you been able to Change the slot cycle index it on your G6? That option is locked on mine.
This and the ACCOLC setting where my favorite setting to change as soon as i got a new phone back in the day.

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