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After sending off my second VarioII for the screen alignment issue to be fixed, instead of repairing it T-Mobile sent me a new device. I picked up the device from my local T-Mob shop, and started up the device. It went through it's normal boot up process then stopped with a screen saying that the 'Network is locked, please enter an unlock code'. In the top left hand corned the app name is displayed, it's called SimLock.
I've never had a lock on my SIM card, and it was exactly the same card that I had been using minutes early in a temporary replacement phone.
Anyway, T-Mob couldnt help me. They first gave me a 4 digit code to enter then an 8 digit PUK code, none of which worked. Also, each time I enter a number the time between tries becomes longer. I think there is also a limit (10?) on the number of tries before the SIM is rendered useless?
So, I think I will try the SIM in a replacement at the shop to check that's ok then I will ask for a replacement, cos' as far as I'm concerned it was broken when I received it, and I dont want to wait another 2 weeks for it to come back from repair.
Anyone else had this experience?
PaulB
Hi PeekBee,
The SimLock program is the network lock HTC use. I might also be used to lock the phone to a single SIM card but I'm not sure if SimLock is used for that. It appears however that the phone you have been given as a replacement has the wrong security settings enabled.
Gav.
Thanks Gav,
After spending a great deal of time on the phone to T-Mob tech support they've finally agreed that they can't get around the issue and will ship out a new one. This will be my 4th Vario II!
I believe I've bricked my Ozone. It powers on and stays at the HTC screen. I've done a factory rom update with no success. What are my options? Is there anyone on the forum that offers repair?
I'm in the same boat. Got a Verizon Ozone from a someone who decided that the phone was dead for good. It would be nice to get it up and running though as I'm kind of in need of a smartphone at the moment.
What I've heard is that all he tried to do was the official 6.5 upgrade but, in the words of Dr. House: everybody lies. The bootloader reads SPL-0.44.0000 and I've been able to flash the official 6.5 CEDAIMG.nbh from an sd card but nothing changes there either; it just sits at the first HTC screen.
Of all the options I've read about, the last is a goldcard but I have also read that the Ozone/Cedar doesn't have one yet. Is that worth looking into? Any ideas what's actually going on with the phone that makes it hang?
Hit the back button... sorry for the double post. =)
That's pretty much what happened to mine. I called HTC and sent the phone in for repair.
Keep this post updated as to how that goes. If it works out, I might give them a call too. Were you covered by any sort of warranty? Any big hurdles to jump over to get them to replace the device? Any cost to you?
Fingers crossed that it works out!
So far I believe it's covered under warranty. They called me Monday and asked for the factory sim card to repair it. I wonder if it needs the sim card in to do a factory rom install? I should hear back soon.
Hmm... That's kind of weird. I wouldn't think they would need it. =/ I just called PCD today and got the address for sending my mobile in with instructions to remove all cards. Hopefully someone else gets assigned mine. =)
My friend didn't dig up the SIM since I'm planning on using the phone between Washington and Vancouver, B.C. so, hopefully they don't ask for it in my case!
Thanks for the update!
Don't ship UPS. I did, and they charged me $16 - said it was because of their address.
Well, I'm off to the Post Office to send this thing to NY. Hopefully the turnaround time is reasonable and if they can't/won't actually fix it, I can get it back in case xda discovers anything out about this problem.
Let me know if you hear anything else about you phone.
I got mine back today. According to the paper work they had to replace the phones main board. This thing is bone stock. It's carrier locked too, I don't know how to unlock it. I can't program it because it wants me to press the send key to activate which dials *228. But I need to dial *22890. Dunno how to do this when it won't let me dial anything.
Time to try to do a non factory rom and brick it again!
I think it took about 3 weeks. Did you send yours with the sim card just in case they need it?
Did any ozone users try the new verizon 6.5 rom to fix the bricking?
I did. No luck.
I can deal with 3 weeks if need be... glad to hear your phone is back though! Are you on Verizon? I assume so if you're dealing with an Ozone but can never be too sure. =) What do you mean by "carrier locked"? Are you refering to the SIM slot? The stock Ozone comes locked to their Vodaphone SIM and you have to call Verizon or pay for an unlock code. If they changed the mainboard then it's probably like a brand new phone. HTC Snap on VZW Sim Unlock
I actually don't have a SIM attached to my account right now since I moved back to my old phone and the card is boxed up somewhere... =/ If they ask for it, I'll just be telling them that I don't have plans to be using it and will SIM unlock the phone when I go to the Phillipines. My phone just hit NY so, I'll let you know what happens to me!
Rhodium500 said:
Did any ozone users try the new verizon 6.5 rom to fix the bricking?
Click to expand...
Click to collapse
Totally didn't catch this question up above! Yeah, I did also... using both the USB and SD card methods. The bootloader looked like it worked just fine but when the phone would go to boot for the first time, it would freeze at the first HTC screen. I mentioned this in another thread but the Sprint Snap apparently had an issue with similar symptoms which resulted in a hotfix from HTC..
I unpacked it and it looks like just a PRL. If only there was a hotfix like this for the Ozone; would have saved me a bit of time.
Hi,
I rooted my phone using the ultimate s=off guide on this page:
http://forum.xda-developers.com/showthread.php?t=858996
However, with a SIM card in the phone, it says "No Sim card in phone (emergency calls only)"
I've tried both a Rogers and Mobilicity Sim card and they both work in other phones. How can I get it to read my SIM card?
Thanks in advance for any help. I really hope I can get this working.
I'm really hoping for a reply here, because I have a feeling that the phone is damaged and I bought it on ebay.
I flashed the phone with the royal ginger rom and I tried adding APN settings for Rogers, however nothing pops up for me to select after I click save. It is just an empty black screen.
Is it worth it to buy an unlock code from ebay and try unlocking it that way? It looks like to me that the phone is not recognizing the SIM card at all.
If you used the gfree method and added your APN, it should work, unless theres no coverage in your area.
corey.t.m said:
I'm really hoping for a reply here, because I have a feeling that the phone is damaged and I bought it on ebay.
I flashed the phone with the royal ginger rom and I tried adding APN settings for Rogers, however nothing pops up for me to select after I click save. It is just an empty black screen.
Is it worth it to buy an unlock code from ebay and try unlocking it that way? It looks like to me that the phone is not recognizing the SIM card at all.
Click to expand...
Click to collapse
Did it work before you flashed the rom?
JDV28 said:
Did it work before you flashed the rom?
Click to expand...
Click to collapse
No it did not. As soon as I got the phone I tried putting my SIM in and it did not ask me to input unlock code. So I rooted it using the gfree method and it still didn't read my SIM card. I'm left to believe that I was sold a broken phone, so I'm going to ask the seller for a refund.
corey.t.m said:
No it did not. As soon as I got the phone I tried putting my SIM in and it did not ask me to input unlock code. So I rooted it using the gfree method and it still didn't read my SIM card. I'm left to believe that I was sold a broken phone, so I'm going to ask the seller for a refund.
Click to expand...
Click to collapse
yep, good idea. hardware problem that I'm sure the seller knew about
On a side note. Is it possible that the seller did an unroot and reset to factory settings improperly that is what broke the phone? They claim it was fully functional and the seller did do this before shipping, so if that is the case I''m going to make it clear.
corey.t.m said:
On a side note. Is it possible that the seller did an unroot and reset to factory settings improperly that is what broke the phone? They claim it was fully functional and the seller did do this before shipping, so if that is the case I''m going to make it clear.
Click to expand...
Click to collapse
i havent heard of unrooting destroying hardware on a phone... :/
Ok, thank you for your help. This phone was definitely broken when they sent it to me then. They are feeding me a load of bs at the moment. Good thing this purchase was protected by paypal.
corey.t.m said:
No it did not. As soon as I got the phone I tried putting my SIM in and it did not ask me to input unlock code. So I rooted it using the gfree method and it still didn't read my SIM card. I'm left to believe that I was sold a broken phone, so I'm going to ask the seller for a refund.
Click to expand...
Click to collapse
That's your best move but first, slide a piece of folded paper into the SIM slot and then put the SIM card in under it so it'll make contact, that's the only way my MT4G will recoginze the SIM. I use regular notebook paper folded once and cut to be about 1/2 the width of the SIM slot and long enough to let me grab it and pull it out so I can remove the SIM.
Try it, it might work. If it does, it's not a big deal, you can return the phone or you may decide to keep it.
corey.t.m said:
Ok, thank you for your help. This phone was definitely broken when they sent it to me then. They are feeding me a load of bs at the moment. Good thing this purchase was protected by paypal.
Click to expand...
Click to collapse
no problem, theres a thanks button for that do what the guy right ^ above me just said first and see if that works. if not, get your money back! Goodluck, I hope you decide to get another MT4G
xs11e said:
That's your best move but first, slide a piece of folded paper into the SIM slot and then put the SIM card in under it so it'll make contact, that's the only way my MT4G will recoginze the SIM. I use regular notebook paper folded once and cut to be about 1/2 the width of the SIM slot and long enough to let me grab it and pull it out so I can remove the SIM.
Try it, it might work. If it does, it's not a big deal, you can return the phone or you may decide to keep it.
Click to expand...
Click to collapse
Hmm, this is interesting. I'll try it when I get home. I've tried pushing on the SIM with a bit of pressure while the phone was on and it didn't make a difference though. The SIM slot is pretty tight though, do you place the paper first, then the SIM card?
Tried the paper thing and it still didn't work. Going to have to try and get a refund.
You know, now that I think about it, the phone was powered on when it arrived. It was in postal for about a week, could that have caused the SIM to get damaged?
Well it is hard to come up with a question...I contacted customer service because I am tired of data disconnects and seems to be a phone issue since seems to happen on all ROMs plus I have a bad screen and emmc chip..and one of the corners on the screen is a little lose (i think due to a fall so it clicks as i swipe not a biggie though), anyways customer service first had me shift to 2g...no solution there then they said to go to a store and get a new sim card even though this is a brand new one that came with the phone in April. Can customer service tell if I contact them to say the problem still works after adding the new card or should I go in to get the card..plus I am afraid some jerk in the store would need my phone and would notice root....
So just wondering if I say I replaced it if they would go and do warranty replacement or would it show that i didn't change sim cards?
beezie916 said:
Well it is hard to come up with a question...I contacted customer service because I am tired of data disconnects and seems to be a phone issue since seems to happen on all ROMs plus I have a bad screen and emmc chip..and one of the corners on the screen is a little lose (i think due to a fall so it clicks as i swipe not a biggie though), anyways customer service first had me shift to 2g...no solution there then they said to go to a store and get a new sim card even though this is a brand new one that came with the phone in April. Can customer service tell if I contact them to say the problem still works after adding the new card or should I go in to get the card..plus I am afraid some jerk in the store would need my phone and would notice root....
So just wondering if I say I replaced it if they would go and do warranty replacement or would it show that i didn't change sim cards?
Click to expand...
Click to collapse
I don't think they can determine your Sim card. they always ask me to read the number out when I called customers service. You should just return your phone to stock, bring it to a store and tell them your story, but also say that you've already try changing Sim cards. You could even say you tried your friends Sim card and the same problem occurred. They'll most likely fill in an exchange form without much hassling because it doesn't affect their business anyways.
Sent from my HTC Glacier using XDA App
I have just received a Nexus 4 off ebay today. Said it was a month old, unlocked etc.
I got it for the Mrs. She powered it up, and inserted her O2 sim and it said "no service".
We haven't done a thing to the phone but turn it on. Is there a reason for this?
I've attached the software details.
X82X said:
I have just received a Nexus 4 off ebay today. Said it was a month old, unlocked etc.
I got it for the Mrs. She powered it up, and inserted her O2 sim and it said "no service".
We haven't done a thing to the phone but turn it on. Is there a reason for this?
I've attached the software details.
Click to expand...
Click to collapse
Have you tried to set the Settings->Wireless&Networks->Mobile Networks->Network operators on "Choose automatically"?
It may have been set to another carrier by the previous owner.
Clicking set automatically doesn't seem to do anything. And when she clicks mobile networks, which usually shows a list, nothing happens.
X82X said:
Clicking set automatically doesn't seem to do anything. And when she clicks mobile networks, which usually shows a list, nothing happens.
Click to expand...
Click to collapse
Have you tried adding your APN manually
http://service.o2.co.uk/IQ/SRVS/CGI...ion,question=ref(User):str(Mobile),CASE=19044
http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network
Take the sim out and make sure its in properly, then re insert and reboot, and try again to find network, try choosing o2.
I had this problem and it just seemed to fix itself while doing the above
Wait is the IMEI present in settings?(don't post a photo)
Sent from my Nexus 4 using xda app-developers app
It does come up with a IMEI when I go into settings. As you can see from the attached, there is no signal at all. I've tried mine and her sim. This phone looks brand new, the guy said he used it for a month, it's running 4.3. Everything works but this.
X82X said:
It does come up with a IMEI when I go into settings. As you can see from the attached, there is no signal at all. I've tried mine and her sim. This phone looks brand new, the guy said he used it for a month, it's running 4.3. Everything works but this.
Click to expand...
Click to collapse
Did you update the APN or are you just going to keep telling us that the guy used it for a month and that it looks brand new?
Whats the point of even putting in an APN when I have NO signal and it can't even scan for networks.
Secondly, I think it's faulty. I noticed the sim tray isn't sitting flush, with or without a sim card inside. And more worryingly, I just tried the to add an APN, it didn't even save, and there is this rippling effect on the screen if I press the back of the phone, or front. It's in the exact same spot. Even holding the phone in the hand and gripping causes the effect, It's like an invisible stick is poking at the screen, distorting it. Hard to explain.
Maybe all this is irrelevant, but I'm suspicious.
Have you tried performing a hard reset? It could possibly be blacklisted, amongst other things.
Sent from my Nexus 4 using Tapatalk 4
Looks like the IMEI is blocked. This can mean the phone is reported stolen and therefore the IMEI is blocked.
Send from my Nexus 4
Really? It's there a way I can check without first accusing this person?
Sent from my HTC One
X82X said:
Really? It's there a way I can check without first accusing this person?
Sent from my HTC One
Click to expand...
Click to collapse
one way, but i dont know if this will help you http://www.t-mobile.com/VERIFYIMEI.ASPX
heres another way https://prod.eie.net.au/portal/template/MYMIMEIInquiry.vm
Thanks for that. Both tests included a seperate paid one, show no problems, no blocked IMEI.
The only road I can think of to go down now is the whole unlocking bootloader, flashing other modems/roms etc.
X82X said:
Thanks for that. Both tests included a seperate paid one, show no problems, no blocked IMEI.
The only road I can think of to go down now is the whole unlocking bootloader, flashing other modems/roms etc.
Click to expand...
Click to collapse
is that micro sim working in another phone? if your sim card works in anotger phone, then the n4 itself is the issue. my first n4 i returned within a day, it wasnt reading any sim cards at all.
Both sims work fine in other phones. I'm so annoyed by this, it's near mint condition. This guy had to know it was faulty surly.
Sent from my HTC One
X82X said:
Both sims work fine in other phones. I'm so annoyed by this, it's near mint condition. This guy had to know it was faulty surly.
Sent from my HTC One
Click to expand...
Click to collapse
it could be the phone itself then. the n4 has a known issue with faulty sim readers. btw, was your sim cut down to a micro size or is it an actual micro sim?
btw, this simms works fine too
It's a proper micro sim. I just want to be sure that it's nothing my end before I start moaning and getting refunds. But at the moment I think there is no other option. Would trying to flash another radio make a difference? Or is it futile?
X82X said:
It's a proper micro sim. I just want to be sure that it's nothing my end before I start moaning and getting refunds. But at the moment I think there is no other option. Would trying to flash another radio make a difference? Or is it futile?
Click to expand...
Click to collapse
the radios might play a role for a little better or worse reception, but one wont not give you a connection and another will is highly improbable.
It's imei related. Since you stated it's present & not erased, that means it can't register with the network due to a possible blacklist.
Also micro Sims and normal Sims that are cut will both function in the nexus(I've tried both).
Sent from my Nexus 4 using xda app-developers app