So I'm on my 2nd MTS and it's fine, but I did have a software issue on my first one where the touch screen went out and even started "shaking". I just took it back and TMO swapped it with a new one. This one is working great and I'm loving it!
Just wanted to post about it in case others had the issue.
Related
i sent of my phone with a keyboard that was sticking
due to me dropping marmalade onto it
anyway i told them, that the keyboard din't work, i was having problems with call quality, and there was cosmetic damage
t-mobile agreed to fix the keyboard for me, and that only
so i sent it off
an 2weeks later
it came back,
with a new screen, new mainboard, new case, new stylus, new batter, new battery cover
everything on it is new
so much so, then have sent me a certificate to confirm that my IMEI number has changed due to the ammount of work done on the phone
at the time of sending it off, it had a hungarian windows mobile 5 rom on it, as i couldnt find a english version at the time of downgrading
so t-mobile, reflashed it for me
so if anyone is with them, i would recommend if you have any problems
phone up
and tell them you want it fixing, and don't lie to them, just bend the truth a little, and maybe you will get as lucky as me
plus i was also told, all MDA vario's from t-mobile have a 24month warranty with t-mobile
=D
aye they did a similar thing with me. before i got into xda-devs i had some righ5t probs with me hermes.
well i took the first one back and then they replased that. cant remember the fault mind. that one went wrong so they replaced that and then this next one went wrong again! called them up complaining and apparently if they repair a phone 3 times you can ask for a totally different phone to replace it. asked how much the kaiser would be and they said 30 quid and could be with you tomorrow. i was a very happy man and now i got a hermes and a kaiser!
they never asked for the hermes back either so always a bonus eh.
so any you guys got any probs out there even if its tiny get on the phone to t-mobile. could soon have a kaiser for 30 quid!
I work for T-Mobile and it's HTC policy to replace rather than repair a faulty unit under warranty.
As long as the engineer who looks at it doesn't determine it as damaged they always send out a refurbished unit.
sweet
so new fone
an hmm, yh i think the screen is going a bit unsensative on this one
*wink*
lol kasier for £30 ull be my new years gift
haha
I have have been having a microphone hardware issue and am having to send my phone back to HTC. Has anyone had any experience sending their phone back what kind of turn around time is it? do they fix your phone or send you a refurb?
BTW I am in the US
Thanks Dave
Expect it to take at least a month from experience!
change of thought
The problem has seemed to have disappeared. I was having issues with people being able to hear me. like they would get every other word as an example. But after getting through tech support and all the joys of finally getting an RMA #. I haven't decided if I am going to send it back or not?
any thoughts
am currently running ATT version of WM6
btw
update
just an update, talked to a couple of people around the area and they have been having issues for about a month also. they switched to 3g about the first of dec. and that is when my issues started. I went to the ATT store and they replaced my sim so far so good so the phone is staying put for right now. I will post again if the problem comes back.
Dave
change of plan
Well after a little conversation with the ATT people, they are sending me a new phone. guess HTC wasn't the way to go.
My experience (just for the sake of the original topic) was i sent my Tytn to HTC (UK) and within a week i got it back with the screen alignment issue sorted. Nice.
I live in Australia, I've got a 5 month old Telstra HD2 and the vibration unit has ceased working.
After getting rid as much as possible of the mods I installed over Telstra's piece of crap ROM, I took it back to the Telstra shop yesterday and they said they will send it off for repairs and it should be ready in a week.
I'm interested if anyone else has experienced or heard of the vibration unit breaking? I'll update this thread to let you know how I go.
When I get it back I'm gonna put it on eBay and get an iPhone 4. It's been a fun ride, but overall you have to work way to hard to find good apps and it's buggy as hell, you shouldn't have to flash a new ROM to have a working phone.
flawless hd2
I agree on roms. I went from 1.4? to 1.66 just cause it was newer, no probems on either rom, just add apps for fun.. Hope you enjoy new phone,,Quig
My HD2's vibration unit stopped working today. Also a few days ago, the camera flash kind of went inside. I didn't even push it... Very odd! I'm gonna take it to the shop tomoz.
I got it back from the shop today after 7 working days... not bad at all. They'd done a factory reset which I anticipated and save all my data, but the vibration unit works now at least.
Now to sell the thing!
so I was an unfortunate user who had dust under their screen and it was only getting worse. Rooted and unlocked I decided to go the swap route plus I didnt want to be N1less for a while. Any who, I call up HTC and explain my situation and without a prob I take the swap option. So 3 days later or so I recieve my refurbished N1. Everything looked well. I immediately rooted it with Cyan6 back to my old ways. So I go to play Home Run Derby and the screen goes white for a few seconds and I notice the entire screen has a burnt image on it. You can see the notification bar, the 3G symbol and entire keyboard in portrait mode. I start to notice it more browsing web and what not.
My plan is to call HTC on monday and get another phone as I hope it will not be a problem. I am also glad the new rooting methods are much easier then they were and I can just go back to stock. Lets hope they dont give me a prob with my old one...lol I will report back monday
I had the same dust under screen problem with my original Nexus One and called HTC to do a swap about 3 weeks ago. I received refurbished N1 two weeks after I first called and even before I had sent back the original I turned on the swap one they sent me, put my information in, and it rebooted.
Turns out they sent me a refurbished unit that constantly rebooted so much I couldn't even use it
I called again immediately and HTC said that I would need to send the original phone back (w/ the dust problem) and then a week later they will close out the ticket and then I can call again after that to do another swap on the one they sent me that is constantly rebooting :Sigh:
So I call again a week later once they close out the ticket and get a 3rd Nexus sent out to me. Well once I get the 3rd one I turn it on and lo and behold I can't make any calls unless the phone is on speaker mode!!!
I have a baaaaaaaaaad feeling that I'm just going to continually get sent refurbished units that don't work over and over and I'm not quite sure what to do about it
My experience with a swap hasn't been much better.
I sent my n1 for the power button issue and the swap unit I received was in terrible shape.
* screen burn in
* dust under the screen
* dead pixel
* very loose usb port
Needless to say I called and asked for another device.
All I can say is that their incompetence has led me to have 2 n1s now. Sometimes incompetence leads to good things.
Damn this sounds bad. I hope I don't have these issues. I called and they said I have to wait for the ticket to close. Guess ill report back next week
Buck Shot said:
My plan is to call HTC on monday and get another phone as I hope it will not be a problem. I am also glad the new rooting methods are much easier then they were and I can just go back to stock. Lets hope they dont give me a prob with my old one...lol I will report back monday
Click to expand...
Click to collapse
I doubt you will have any problems with the old one. I sent my unlocked rooted phone back for a power button issue. Did a swap, received a refurbished phone and although it appeared to be fine, I tried recording a video and low and behold all I got was static for sound. I called HTC, explained the problem and within a day or so had another phone which has been fine. The unlocked/rooted phone was not a problem and showed service complete on the website.
If you are returning your phone for valid hardware issues, I doubt very much that HTC is going to give you a problem although I guess YMMV. As long as the HTC Website shows as "service complete", you are good to go on the unlocked/rooted device. I would suggest putting the phone back to factory software and unrooted. That's what I did beforehand. You're right about the newer rooting methods, it is a bit of a challenge to root, but well worth the extra time while alleviating the stress of "What If?" when you need warranty service.
Good Luck!
so my last one cleared and they are sending me a new one as we speak. Ill report back mid next week.
and yes it cleared with an unlocked bootloader running Cyan6 morphed up
Buck Shot said:
sou can see the notification bar, the 3G symbol and entire keyboard in portrait mode. I start to notice it more browsing web and what not.
Click to expand...
Click to collapse
The ENTIRE keyboard? Man, you must have gotten a phone from a 12 year old girl if they were using the keyboard that much.
Did 3 swaps earlier this year:
- original phone: bad microphone or something
- 1st replacement: really pink screen
- 2nd replacement: horrible reception
- 3rd replacement slightly pink screen (this is the one I kept)
It is possible to keep the original phone and send in the replacement.
Its been over 2 weeks since I sent back the swap device for another and they still haven't sent out another replacement.
Multiple calls to htc support hasn't gotten me anywhere. They've repeatedly said that they would escalate the issue but nothing results from that.
So far, very disappointed with htc support.
I'm probably going to pick up the mytouch 4g just for the tmobile support which is excellent...
dave
dwang said:
My experience with a swap hasn't been much better.
I sent my n1 for the power button issue and the swap unit I received was in terrible shape.
* screen burn in
* dust under the screen
* dead pixel
* very loose usb port
Needless to say I called and asked for another device.
Click to expand...
Click to collapse
My BTC swap experience... updated 11-10-10
so i got my 2nd replacement and all is well and went smooth.... and they excepted 1 unlocked bootloader and a rooted device
mrbkkt1 said:
All I can say is that their incompetence has led me to have 2 n1s now. Sometimes incompetence leads to good things.
Click to expand...
Click to collapse
I got two car docks like this.
Has anyone had any problems with their refurbished EVOs? So far I've had 4 in the last week and a half, and I have to go back again tomorrow for what I'm going to assume will be my 5th. The power button on my EVO broke, they sent me a refurb. That one had a broken charging port when I got it, another refurb. That one did nothing but a constant boot loop, another refurb. This one came to me with a blown earpiece speaker and an overheating problem that causes the phone to reboot.
I'm sick of spending my family dinner time every day at the Sprint store. Can I be the only one who is having these problems? It seems to me that whoever refurbishes these phones for Sprint has absolutely no quality control department whatsoever. Another (what I consider to be huge) problem is that at one point I was waiting 3 days because the refurb EVOs were on back-order. During that time I had to steal the extra phone on my account back from my mom.
I guess I really can't do much about any of this, but I did write a letter in the hopes that someone will give a damn about just how horrible these refurbished phones are when they reach the consumer. I don't have high hopes though.
It reminds me of the time I drove from Sprint store to Sprint store trying to find a replacement Treo years ago. I hit 5 different stores before I finally got one that wasn't a damaged refurb.
That's the end of my rant. If you're bored enough to have read this far... well, that sucks.
I had my launch day Evo replaced due to the broken power button issue with a refurbished unit. It has worked flawlessly since I got it about 3 weeks ago. It is hardware version 0004.
I had a similar problem to yours. The 3g radio went out on my 31 day old evo, back when i got mine on launch day. Even though I was 1 day over the 30 day exchange policy, they refused to give me a new one. I went through 6 refurbs before they finally decided to give me a new one. Each one was ridiculously bad. One wouldn't turn on. One had a bad charging and hdmi port. One had a whole section of the screen that didn't work. And the worst one, when I got it out of the box, the screen was literally in two pieces. The entire glass part was not glued to the actual phone. I immediately took it back to the store that ordered it for me, and they refused to replace it, saying that I was the one who broke it, even though I didn't even activate it yet. I had to fight with Account Services and customer support for over 2 weeks to get them to finally get me a new one. Everyone I talked to ASSURED me their refurbs were "completely normal" and "rebuilt to factory specs". I didn't know factory specs included the phone coming in two pieces.
On a side note, my girlfriend went through the same thing with Verizon with her old phone last year. It was a touch screen phone, she went through 5 refurbs until they decided to get here a new one. Same thing, every one was so bad. Three of them, the touch screen didnt work at all. One the vibrate didn't work. One would not connect to the internet. And they said the same thing, "all our refurbs are completely tested to work just like a new unit". Yeah right.
That is pretty interesting, pretty crappy of Sprint to do that to you.
However, from my experiences they have some sort of a 3 refurb rule, or it may be 4 and then they are supposed to give you a new phone. I am not sure that this is still a policy but I know I have fallen back on it a few times. Do some digging and see if you can confirm that it still is or bring it up to them at the store. If they **** you around call retention and let them know your fed up and I am more than positive they will take care of you.
Went through 2 myself in the past two weeks and when the third one came in the same way, the rep game me a NIB 004. Guess it all depends on who you speak with and how their day is going! The issue on all of these was the 'sunspot', as I call it. Had my first evo screen replaced 4 months in last year for the same thing. Good Luck!
i just got a refurb last week. i waited over a week cause they were on back order. first thing i did was root it and load cm7 on it. no problems so far.
when i had to get a refurbed moment last year it was a different story though.
My update... Sprint replaced the blown speaker. Had to go back again today because the phone kept overheating and rebooting. A nice technician named Sandi gave me a new EVO. It came with gingerbread, so no root for me. But I am so glad to be through with the broken refurbs. If I had gotten one more broken phone I think I would have had to ditch Sprint. I'm honestly very relieved.
Sent from my PC36100 using XDA App
Anyone having any problem getting refurb replacements? Backordered wise?
Seems to me like you would have saved yourself a lot of headaches if you just checked the phone before you left the store. Everytime I get a phone from Sprint, I go sit in my car for a few minutes and make sure everything is working. It's better than driving all the way home and realizing my phone is broken later. Plus if you come back in right after they give you the phone, and show them the problem, they wont be able to say that it's something you did.
Sent from my HTC EVO 4G using XDA app