So I starting calling the corporate sprint stores in my area and I noticed they were all asking if I was an existing (EC) or new customer (NC) before telling me if evo's were available. Turns out they are lying about their evo stock to EC. They will sell you one only if you're a NC
So I called a store, and told them I was a tmobile customer.
"We have 5 in stock so if you come in the next 30 minutes you can get one" .
Then, I told them I wanted to buy the phone outright, full retail, no line activation
sprint rep told me they don't have phones in stock for me.
Immediately I called sprint customer service; they called the store. (10 min after original call). Store now says none are available, and there is a waitlist.
I'm not the only one.
http://androidandme.com/2010/06/car...unning-low-but-could-be-higher-than-we-think/
Try it yourself:
Around Sunnyvale, Ca
5 of 6 stores I called asked if i was an existing customer before answering if they had it in stock. 6 store said none.
2 of 2 stores, told me they had stock, then changed tune when they found out i was an existing customer.
I should have just gone to the store, waited for them to present the phone. then reveal I'm an existing customer. If they try to pull it back, then call sprint customer service.
Sprint may be trying to lure new customers to their network. More money on a new customer than an existing one. Shady but it may be true.
Lol this is so true. My wife and I were on vacation in Florida this week. We decide to go to a sprint store to see if any were available. They ask is this for an existing account or new account. I say new account. Mind you at least 5 people were in front of us asking for evos. Bottom line, when we said we were new customers the manager pulls out 2 evos for us and set up our account. Needless to say we got very strange looks at us and probably some middle fingers behind our backs as well. Feeling sorry for the existing customers.
Remember a corporate store does not get paid on the new or upgrade like a third party agent would. So I do not see the incentive outside of perhaps signing new customers. But then again I would hope they want to keep the old ones as well
Sorry to hear that you are having these issues.
A letter to Mr. Hesse would be good to report this [email protected] - don't expect a nice reply from him though It's automated. Email [email protected]
he will like it - no really he would.
No surprise really since they work off commission..
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Sent via my EVO using XDA Tapatalk
This happened to me.
I'm an existing Sprint customer. I entered into a 2 year contract in December and got an HTC Hero.
I visited a Sprint corporate store in Culver City, California on launch day at 10:00am. I took my lunch break early (hour lunch). I signed in with the person at the front kiosk and it took 45 minutes before a sales person seen me. I told him I had a Hero, am not eligible for an upgrade, and would like to purchase an Evo outright a full price, and have my account moved over to it. He said he couldn't do this and he could only sell the Evo to customers who were eligible for an upgrade or if I wanted to add a new line. I was pissed and was going to be late coming back from lunch, so I left.
On the way back t work I called Sprint customer service from my phone. I explained what happened and the customer service rep said the store should have been able to sale me the phone at full price as long as I had the phone activate in the store, which I was going to, because I was going to have my account moved over. The customer service rep said she'd call the store to find out what happened on my behalf. I asked her if she could have the store hold a phone for me because they'd probably be sold out by the time I got off of work. She said she couldn't do this because the phone was in high demand.
Later at work I got a voice mail from the customer service rep I talked to earlier. She called the Sprint corporate store that wouldn't sell me the phone and talked to the manager. The manager agreed to hold a phone for me until I got off work for the inconvience.
After work I visited the Sprint store. The manager directed me to the person earlier who wouldn't sell me the phone earlier. The first thing the sales rep told me when I sat down was that they were instructed not to sale the phones to existing customers unless they were eligible for an upgrade or adding a new line. I think it's the store managers instructing their employees to do this to make their numbers look better or something.
Glad I didn't buy off sprint. I got a hero back in December too but got my evo from ebay. $520 and came with an extra 2gig sd. And since it's a google IO evo it has a month for free with full data. Now I have two sweet android phones! :3
Somewhat related: Add the $292 (total) speeding/changing lanes without indicators/not keeping distance tickets I got trying to get to the post office before it closed. Good thing the radar got me doing 90 and not the 155 before I hit the breaks!
pirokosan said:
Glad I didn't buy off sprint. I got a hero back in December too but got my evo from ebay. $520 and came with an extra 2gig sd. And since it's a google IO evo it has a month for free with full data. Now I have two sweet android phones! :3
Somewhat related: Add the $292 (total) speeding/changing lanes without indicators/not keeping distance tickets I got trying to get to the post office before it closed. Good thing the radar got me doing 90 and not the 155 before I hit the breaks!
Click to expand...
Click to collapse
I'd say, all in all, you paid way too much for your phone (including your tickets) But at least you have two phones now. (sarcasm if you didn't get that)
And 155mph to get to the post office? Get real. If true, you're damn lucky you didn't kill someone. Idiot.
They aren't lying. Their telling you the truth, you just failed to ask more question. They only have stock for new lines... if someone wants it without adding a new line, they'll order it and have it sent to the store overnight. I had my company rep order it for me and I got it Monday, $502 shipped.
Jye75 said:
And 155mph to get to the post office? Get real. If true, you're damn lucky you didn't kill someone. Idiot.
Click to expand...
Click to collapse
I HIGHLY concur with this statement... fool.
This is not new. T-Mobile was doing the exact same thing when the HTC HD2 ca me out...mainly due to the low supply.
T mobile was doing the same with the HD2
Reps in stores get more commission off building a brand new accounts and new activations. It's like this on all carriers.
They aren't lying. Their telling you the truth, you just failed to ask more question. They only have stock for new lines... if someone wants it without adding a new line, they'll order it and have it sent to the store overnight. I had my company rep order it for me and I got it Monday, $502 shipped.
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Click to collapse
nope. they are lying. if you read the thread its not sprints policy to separate stocks for existing and new customers. they rater get more commission buy refusing to sell to me rather than another customer. they refuse by telling me they have none when they do. Of course, sprint structures their commission in away as to encourage this behavor.
guess i got lucky
I was depositing a check at an ATM and saw a Sprint store a couple shops down so I decided to go in and see if they had any. After telling the girl behind the counter that I was an existing customer and wanted to buy it outright she told me they had a waiting list going but that they had received a shipment Wednesday that they had not checked yet. She took my number and said she'd call me after they sorted through it. I went across the shopping center to have lunch and when I was finished eating my phone rang. The Sprint rep had pulled one for me. I ended up getting my phone for nothing out of pocket. She suggested to add a 3rd line to get the phone at the new activation cost, waived the activation fee and billed the cost of the phone to my account which wont post until NEXT month. Sorry to hear about the troubles you guys are having...
I got one from the online store...ordered yesterday at around 10am and it's "out for delivery" from UPS right now. Just in case you haven't checked that out.
katastrofik said:
I was depositing a check at an ATM and saw a Sprint store a couple shops down so I decided to go in and see if they had any. After telling the girl behind the counter that I was an existing customer and wanted to buy it outright she told me they had a waiting list going but that they had received a shipment Wednesday that they had not checked yet. She took my number and said she'd call me after they sorted through it. I went across the shopping center to have lunch and when I was finished eating my phone rang. The Sprint rep had pulled one for me. I ended up getting my phone for nothing out of pocket. She suggested to add a 3rd line to get the phone at the new activation cost, waived the activation fee and billed the cost of the phone to my account which wont post until NEXT month. Sorry to hear about the troubles you guys are having...
Click to expand...
Click to collapse
And you also got an extra phone bill every month for 2 years for a 3rd line.
EDIT:
While telling people only new/upgrade accounts can get the phone is shady and unethical, I have to admit I wouldn't mind being able to restrict it to that at my store. It sucks selling something and making 0 money off it when the next guy would put some $ in your pocket. But alas, I just sell them to whomever. (assuming I have any in stock lol)
ShortBusCandid8 said:
I got one from the online store...ordered yesterday at around 10am and it's "out for delivery" from UPS right now. Just in case you haven't checked that out.
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they shipped mine using USPS and it says Guaranteed Delivery Day/Time: June 11, 2010 12:00PM
guess what, it's past 12pm and there's no USPS guy, no delivery
i wished they had shipped using UPS
radio shack
I have been going to radio shack here in NYC for sprint stuff. No lines, just walk in and grab an EVO. Everyone goes to the sprint stores, but honestly the radio shack guys on 12th and broadway are super nice. They held a pre for me last year and now hooked me up with the EVO on launch. I saw there were lines at the sprint stores, but no prob at the rat shack.
torchTheMall said:
I have been going to radio shack here in NYC for sprint stuff. No lines, just walk in and grab an EVO. Everyone goes to the sprint stores, but honestly the radio shack guys on 12th and broadway are super nice. They held a pre for me last year and now hooked me up with the EVO on launch. I saw there were lines at the sprint stores, but no prob at the rat shack.
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I was investigating where to get mine from on release day. I am a current customer not eligible for an upgrade. I was going to be buying outright. bestbuy wanted 599 for outright, radio shack wanted 499 outright and sprint wanted 450... I talked to someone at a commission based sprint store and he explained that they were not selling outright because the store made no money off of it. I was a little annoyed, but understood why... plus that store only ordered 15 evos. I then went to radio shack. they told me that they had a very large order and that they would be able to sell me one outright... The day of the release, I woke up at 6 in the morning and headed over to the radio shack that said they would sell it outright. When I got there, the sales rep that I had talked to before appologized to me and told me the regional owner of all my areas radio shacks had sent out an e-mail telling them not to sell outright.... I felt defeated.... I decided to just wait till later and get it when I could. I was driving around my home town around 3 p.m. and drove by the corporate sprint store and decided, why not. I went in, walked right up to a rep, no lines at all, and asked if they by chance had any evos left and that I wanted to buy it outright. he sat me down, walked into the back and walked out with an evo. he told me that after this one they only had 3 left. He explained to me that corporate stores don't make more or less on upgrades or outrights. To finish up this long story, I ended up getting it for 450 from the corporate store in my area. Not all of the stores were turning away outrights. Next time there is a new phone release, I am going back to that store. If any of you are in St. George, Utah, It is the only corporate store there...
jblazea50 said:
they shipped mine using USPS and it says Guaranteed Delivery Day/Time: June 11, 2010 12:00PM
guess what, it's past 12pm and there's no USPS guy, no delivery
i wished they had shipped using UPS
Click to expand...
Click to collapse
Didn't know USPS does guaranteed delivery? They are the slowest shipping out there.. Yeah, they should've used UPS or FedEx for better tracking..
Related
I'm headed to my local Best Buy store to be there when the doors open at 10:00 a.m. today to pre-order the Evo... is anyone else going to get this phone right away? For those who don't know, if you gave Best Buy your email address at the Evo page on their site, they sent out an email last night around midnight pacific time saying that you could pre-order the Evo now. There doesn't seem to be any way to pre-order it online yet, so I'm gonna be at the store today! See you there?
Let's try to get an idea of which store you pre-ordered from and how many people were there, or if you're going to wait and try to get one when it comes out June 4th?
just did...10:00 Chicago!
pre-ordering the Sprint Evo 4G at 10:00 a.m. May 13, 2010
Give us the details when your done.
Amazon or wirefly will probably have it cheaper but you do go on.
awesome rockky, how did it go? for those of us who haven't preordered a phone at best buy, what can we expect? what's the process like? were there many other people there? preoorder supplies limited?
wrb123 said:
awesome rockky, how did it go? for those of us who haven't preordered a phone at best buy, what can we expect? what's the process like? were there many other people there? preoorder supplies limited?
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preordered.....just give them $50.....done deal
Just preordered mine. $50 down. Filled out a sheet with my contact info. Done deal. Can't wait!
10:10 am !
first to preorder mine @ BEstbuy SPringfield Ohio .
hell the employee had no idea that the preorder was a go !
slapped down 50 got a 50 card to hold onto till the 4th then it will beapplied to my phone WOot !
http://radioshackwireless.com/templ...geid=7831&refcode1=RSK_4444_000_SITESEARCHEVO
I am heading to RS to do my preorder! 20$ off accessories and it's 2 miles away verses 50 miles away!
Sporkman said:
10:10 am !
first to preorder mine @ BEstbuy SPringfield Ohio .
hell the employee had no idea that the preorder was a go !
slapped down 50 got a 50 card to hold onto till the 4th then it will beapplied to my phone WOot !
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Click to collapse
me too, STL Missouri, BB rep new but the mobile guy did not, then the mobile was shocked at the $199.99 price tag, as he looked at his iPhone in disgust. haha
Neither of them knew what they were doing and one was a manager but I have my receipt locked in the safe Christmas or Birthday eek:I will figure out what to say to the wife later) is early for me!
Just went to a seattle suburb best buy and they said I CAN'T pre-order this phone because they don't carry sprint phones in the store?! they said they can only carry 3 of the major carriers so they have verizon, att, and tmobile. i showed the email i got and they said sorry, order it online. i explained that i can't order it online because their website says to get it in the store... wow. I guess ill try radioshack even though I hate that store.
When you go into pre-order can you order it for the full price or do they only do pre-orders if you are signing a new contract?
Went to a Sprint store, and they took my name, address, phone number, and social security number, and they said that will reserve an Evo for me on the day it comes out. They said theywill get a line like they did for the Pre, but can schedule me for any time of day (after the rush dies down) so I can just walk in and choose a plan and walk out. They will call me on the 3rd (the day before it comes out) to schedule a time for me to come in. Sounds good - buying it directly from Sprint is fine with me anyway. Getting a little bit tired of Best Buy, and Radio Shack is so 1980 anyway
Well made my pre order at best buy. $50 and thats it.
Done. Leaving bestbuy as we speak
After reading online about a gift card we're supposed to get i went back and got mine. Would've been nice if the best buy guys mentioned this in the first place. Appointments are to be set on the third when they call people based on when they made the preorder. I'm 8th in line at my store
by the way, the Sprint store didn't require me to put any money down, they just took my information and said they will call me the day before. so, maybe try the sprint store if you don't have the $50 right now. the guy i dealt with was a sales manager or something to that effect and was very friendly and knowledgable, he said he guarantees i will have one reserved. no gift cards though he said they don't even know which contracts are applicable for this phone yet for sure, but he said he's pretty sure it will be "80 bucks" which makes sense based on the 450-minute plan for $69 and the $10 fee for 4G.
The store I called said they are not doing reserves or pre-orders, wtf
preordered mind at bestbuy 50dollars down cant wait to june 4
going to pre order mine later today
I just preordered at One of the BB's in Las Vegas. 50$ commitment thogh they said I could use the 50$ for something else or apply it towards the phone at release. So it's almost like a free preorder. Thogh you can't preorder if you are too broke. I went to BB, a retailer I abhor, because they weren't as dumb as the broad I talked to at radioshack two days ago and becase they always deduct mail in rebates at the time of purchase.
Sent from my iPhone
I am the primary number on a 3 line family plan and got the Hero in Oct.
I called today and the sprint rep said I was fully upgrade eligible for the Evo at $199. SWEET
I asked if I could pre-order and he said not until June 4rth. I asked about going to BB or the shack and he said that if I bought the phone there, if I have any problems with anything, I need to go back to them for service.
Questions:
Which is better for service, BB or Shack, or Sprint?
I have the $7 warranty from Sprint, can I get that if I buy at BB or shack?
If I do upgrade, do you think my Hero will be eligible for a buy back from Sprint?
Bielinsk said:
I am the primary number on a 3 line family plan and got the Hero in Oct.
I called today and the sprint rep said I was fully upgrade eligible for the Evo at $199. SWEET
I asked if I could pre-order and he said not until June 4rth. I asked about going to BB or the shack and he said that if I bought the phone there, if I have any problems with anything, I need to go back to them for service.
Questions:
Which is better for service, BB or Shack, or Sprint?
I have the $7 warranty from Sprint, can I get that if I buy at BB or shack?
If I do upgrade, do you think my Hero will be eligible for a buy back from Sprint?
Click to expand...
Click to collapse
The warranty is applied to whatever phone is on the account, regardless of where you buy it from.
Hmm, looking at the sprint site, it doesn't appear I am upgrade eligible. or I am reading it wrong.
How can I tell if I am eligible?
hmmm...
If I were you, I'd just walk into a Sprint store and speak with the person that looks like they've worked there the longest.
Then, go into a different store and do the same.
Sounds odd, but with Big Red I've walked into different stores and gotten different answers to my questions. Naturally, I made purchases at the stores that provided the answers I wanted
supossedly, according to slickdeals the best cheapest price is available at Sams Club since they give you an instant $40 rebate on new activations. so you could get it for $159 there
Best Buy offers insurance for 10 bucks a month (3 more than sprints 7). The guy told me that if anything happened to it by my fault, i.e. dropping it in in the doodoo station, they would replace it, no questions asked, with no deductible..
you can add the $7 Sprint insurance to your plan at anytime online through your sprint account.
does radio shack have anything like that best buy $10 a month insurance? If i knew about that I may have preordered there instead
notown775 said:
Best Buy offers insurance for 10 bucks a month (3 more than sprints 7). The guy told me that if anything happened to it by my fault, i.e. dropping it in in the doodoo station, they would replace it, no questions asked, with no deductible..
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Click to collapse
no deductible is nice. but 36 extra a month. I've had my vogue for 23 months, haven't needed to use the TEP once . . . thinking about going it without insurance at all, but of course, that's when my phone will get stolen month 2
Purchase the Evo through BB but stay with TEP on Sprint (Total Equip Protection) this way your covered in any situation (liquid damage, lost, stolen, damaged beyond repair) and you still get it for $199 with the instant rebate and no mail in rebate that needs 14 weeks to be received ($100 off)
GODZON my hero yeah follow his advise,,,......are u jumping for the the evo Godzon???????????????ur are the best with all those mods??eyecandy
tricknasty said:
does radio shack have anything like that best buy $10 a month insurance? If i knew about that I may have preordered there instead
Click to expand...
Click to collapse
RadioShack has a 2 year service plan, $124.99 upfront, no deductible. Cover's normal wear and tear, manufacturers defects, damage from dust, heat, light, humidity, and cold, and corrossion due to moisture damage.
Bielinsk said:
I am the primary number on a 3 line family plan and got the Hero in Oct.
I called today and the sprint rep said I was fully upgrade eligible for the Evo at $199. SWEET
I asked if I could pre-order and he said not until June 4rth. I asked about going to BB or the shack and he said that if I bought the phone there, if I have any problems with anything, I need to go back to them for service.
Questions:
Which is better for service, BB or Shack, or Sprint?
I have the $7 warranty from Sprint, can I get that if I buy at BB or shack?
If I do upgrade, do you think my Hero will be eligible for a buy back from Sprint?
Click to expand...
Click to collapse
If you're the impatient type, remember that BB and the Shack are the only ones where you can preorder and be sure you get one on release day...without a MIR.
Hmm, Sprint CS says I am eligible for the $199 price, but I called Best Buy and they checked and said I am not eligible until Oct.
Guess I will have to wait until June 4rth and order through Sprint. Wonder why Sprint says I am, but Best Buy shows I am not.
Well bestbuy was the way to go but now they have made some changes like making you wait two weeks for a new phone when yours is broke even when you have insurance all its good for is an extra battery
Sent from my HERO200 using Tapatalk
I don't even know if I'm allowed to post this here...
But my name is Kyle, I'm the store manager of a RadioShack in Bellmead, Texas. You can preorder the EVO from RadioShack for a $50 down payment, we give you a gift card with the $50 on it you can use towards the price of the phone, and the company is throwing in $20 for accessories you can use at the time of purchase. Our inventory is being determined by the preorders we sell, so we are guaranteed to have at least that many phones in stock on June 4th.
I have personally had the opportunity to use this phone as part of inter-company training, and let me tell you: every rumor you've ever heard about this phone being fast as all hell is absolutely true. This thing is a beast. I've already pre-ordered mine, and anyone in the area is welcome to stop in the store. I'm not allowed to show anyone or demo the real deal before launch date, but I do have a dummy model that I'll be happy to show, so you can see how the real phone feels prior to launch.
Any questions, PM me. I'll be happy to share any info I got.
notown775 said:
Best Buy offers insurance for 10 bucks a month (3 more than sprints 7). The guy told me that if anything happened to it by my fault, i.e. dropping it in in the doodoo station, they would replace it, no questions asked, with no deductible..
Click to expand...
Click to collapse
not true not true
Sporkman said:
not true not true
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Click to collapse
yeah dont trust those bestbuy/compusa/circuit city insurance unless its clearly written that its covered if x event happens.
I had a laptop to which the hinges cracked it was supposed to be covered under the protection plan... but they said those cracks were "cosmetic" and refused to honor. yup. A screen detaching from a laptop can be called "cosmetic" as long as it still powers on. >_<
(Won class action lawsuit / settlement against toshiba)
But i will never trust those extra coverage from big chain stores.
nuformzdesign said:
...my name is Kyle, I'm the store manager of a RadioShack in Bellmead, Texas.
Click to expand...
Click to collapse
I just posted in your other thread about my RS experience today.
The employee at my local store told me that all the Radio Shacks in the Austin area are completely sold out of gift cards due to the EVO pre-orders! He's not positive if there will be any more by the 4th.
EDIT: I guess I could always drive up to Bellmead and order from you. It's only a little over 100 miles from Austin!
If anyone wants to check their eligibility status you can do so here with out logging in:
https://manage.sprintpcs.com/specialoffers/RebateWelcome.do?id12=UpgradeLanding_CheckUpgradeEligiblity
Just got back from making the rounds to 4 sprint stores.
Two each corp stores/normal outlets.
At the one (corp) store I use they said that even if paying full price....ie, no upgrade no contract, they were only getting 10 each at the stores.
As I traveled to the other stores they told me without me mentioning the 10 per store thing, that they would only be getting 10 units.
My store guy says to go to Best Buy and get one and then come back and he will activate it and throw in a few accessories.
They ALL said that the big box stores would be getting more than the sprint stores would be getting.
I know this might not make those who have an upgrade eligibility available to them, but those like me who will be paying full price might need to know.
That's it.
bubbacs1 said:
Just got back from making the rounds to 4 sprint stores.
Two each corp stores/normal outlets.
At the one (corp) store I use they said that even if paying full price....ie, no upgrade no contract, they were only getting 10 each at the stores.
As I traveled to the other stores they told me without me mentioning the 10 per store thing, that they would only be getting 10 units.
My store guy says to go to Best Buy and get one and then come back and he will activate it and throw in a few accessories.
They ALL said that the big box stores would be getting more than the sprint stores would be getting.
I know this might not make those who have an upgrade eligibility available to them, but those like me who will be paying full price might need to know.
That's it.
Click to expand...
Click to collapse
You must live in the middle of nowhere, because the big sprint stores out my way (Baltimore) are getting way more than 10. The closest one to my house said 200 atleast on launch day.
Where do you live?
I checked at my local Sprint store yesterday. They said that they had no idea how many Evo's they would have. She said it could be 5 or 20. I'm going to another store tomorrow to see what they tell me.
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ejqr5 said:
I checked at my local Sprint store yesterday. They said that they had no idea how many Evo's they would have. She said it could be 5 or 20. I'm going to another store tomorrow to see what they tell me.
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Sent via the XDA Tapatalk App
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Oh ****, dude. I'm in Greenville right now too. Where did you ask? I'm planning on getting mine from the Haywood Rd store. Let me know your results.
I'm just outside Chicago, NW 'burbs.
1 of the stores is a repair/tech center, they all said the same thing and I didn't say anything about numbers till they did!
But it would be hard to believe that ANY sprint store gets more than 20, that number of 200 sounds just bragish by the store clerk.
Best Buy in Naperville Illinois, states they will have enough for Pre-Orders with a cut off date for guaranteeing them of 28th this month.
I Went in some big sprint dealers in my local area in New Jersey. They all said that they wont know how many they would be getting. But they know whoever pre-order will most deff get theres before those paying full price or upgrade with no pre-order.
Most likly doing pre-orders on phones like this. They send in how many pre orders they got and just order that many. Same with the palm pre. people had to wait 2-3 weeks before they got another shipment in of palm pres.
Like the user said above i think they would just get about 10-20 and half of those or most will be for pre-orders. If those people dont pick they order up with in 2 days. then its just a first come first serve thing
Today I went to a Sprint store that's by my work (scouting a "plan B" store in case the one by my house runs out) and asked the following:
Q: Are you taking pre-orders for the EVO
A: No.
Q: Will you be opening early on the 4th?
A: No. 9AM like usual. (the one by my house IS opening early)
Q: How many phones will be here on the 4th?
A: Not sure but if you get here before noon you will probably get one. Probably not if you wait until 7PM.
Q: Really? Do you anticipate a long line when you open?
A: At the Palm Pre release there were 15 people already in line when I opened.
Q: Any advice?
A: (Laughs)If it ends up being like the Palm Pre release, which had as much buzz before it as the EVO, it will be crazy for a couple of hours and then dead.
If you come here around 11AM or noon there will probably be no wait.
So, it sounds like there's going to be more than 10 phones there on the 4th. This is a small store that's kind of off the beaten path so I imagine the larger stores will have more.
I've also got a guy at a Radio Shack that said he will put one aside for me if I call him in the morning of the 4th. He made it seem like I had nothing to worry about. I think I'm (sort of) covered but I am still worrying and obsessing about it
HTC's next super-phone should have a time machine built in to get me to the next upgrade.
yeah the store b y me pretty much said the same thing. the manager said around 100 phones. they are opening an hour early. he said come around noon and there should be no wait. he said sprint orders phones from numbers from recent launch dates. he said when the palm pre released the store got 90 phones and they were sold out by the end of the day. he said the evo has got a lot more attention so it should be around 100 phones this store will get. oh yeah, no pre orders.
watzone69: I checked 2 stores in the Pflugerville area this weekend with much the same list of questions...same replies. Come before the end of the day, should be ok.
Radioshack where I live said they are getting 10 phones plus the number of preorders they get.
Sprint is anticipated a large order. If you call most of the large stores they will not be taking pre-orders not because of the lack of interest. They are not taking pre-orders because they will most likely have enough to feed the frenzy for the first 4-6 hours.
The Droid Incredible was the same way. There wasn't a long line but more so of a steady pace that last the whole day. It was gone the next. Now nationally backordered.
Just get in a little early or call on June 3rd and make nice with a manager and tell them you would really like one on June 4th. I did that with the Incredible and they held one for me. I just got them to talk about the phone, how business, do you like the phone, etc. Then they said - "Hey look I will hold one for you, give me your name".
Don't spend your wheels worrying about it. You have to remember there are Best Buys, Radio Shacks, Sprint Stores and Independent resellers as well. Lot's of ways to get one.
The Radio Shack I went to said they haven't even had any inquiries about it. After I pre-ordered mine he said he would call the district manager and make sure they had it for me.
sold out in virgina bb
http://www.bestbuy.com/site/olspage.jsp?id=pcat17006&type=page&skuId=9895819&_requestid=133906
went to local sprint store to check out evo, was told new customers only will get first crack.premier customers can order phone.everyone else 2 to 3 month wait according to supply. store is in kenner la.
Something about this being your first post makes it extremely hard to believe
i went to my sprint store today to make sure everything was good for me to charge it to my account and guess what none of that was mentioned, it's first come first serve. this isn't at&t and this isn't some new iphone, i remember at&t screwed new customers that way over a new iphone.
actually, my sprint store said that new lines had first dibs, then upgrades/buyouts, and then outright purchases. based on a first come first serve bases per category. doesnt make much sense, unless they are going to just organize us like a bunch of kindergardners when we file in the store.
and my local store is only getting 9 phones. had 10 people on their "list", and only 4 were new lines.
Yay I'm a new line
My store is doing nothing of the sort. First come, first serve, simple as that.
My local store told me first-come-first-served. Glad I don't have to wait in line!
I went to Radio Shack two weeks ago to Pre-Order.
On Tuesday, I got confirmation for a 7:00AM appointment.
This evening I called to:
1) confirm they got the shipment. Answer: YEP, they are in the store.
2) confirm my appointment. Answer: Again... Yes "see you here".
I love Radio Shack customer service!
Woovie said:
Yay I'm a new line
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How ridiculous is this? THE VALUED CUSTOMER WHOS BEEN PAYING THERE BILL FOR in my case 13 years is FAR more important than a NEW CUSTOMER!
rjmjr69 said:
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How ridiculous is this? THE VALUED CUSTOMER WHOS BEEN PAYING THERE BILL FOR in my case 13 years is FAR more important than a NEW CUSTOMER!
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Dont be so loyal, they know they have you in there hands, they want to pick up more people, so they offer better incentives. /end sarcasm
intouch
if you go to a intouch wireless store you can pre-deposit for a phone. i hooked up two for tomorrow and when i left he said they had 14 more. this was the woodinville, wa location.
it seems they are receiving anywhere from 15-25 phones for launch day.
i also got my name on the list at an official sprint store (which I won't be using it turns out) and when i went to visit the manager assured me that as long as i got my name on the list i was gonna get a phone. I was number 32 though and he did state that they were only going to get 30 originally but they had more ordered for everyone on the list so he said no worries. this was the northgate seattle, wa store.
rjmjr69 said:
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How ridiculous is this? THE VALUED CUSTOMER WHOS BEEN PAYING THERE BILL FOR in my case 13 years is FAR more important than a NEW CUSTOMER!
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Way to overreact bud. Like I said, Sprint corporate policy is strictly FIRST COME FIRST SERVE. If you don't get it tomorrow, you'll get it Monday or Tuesday.
I believe they make more commission of new lines and since they paid by commission they like to lie and tell customers new lines get first dibs.
So it does not surprise me some Sprint stores would do this.
MrDSL said:
I believe they make more commission of new lines and since they paid by commission they like to lie and tell customers new lines get first dibs.
So it does not surprise me some Sprint stores would do this.
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Lol, actually no. Why a new line over an existing line? Simple: You are guaranteed to make the sale in a new line, because you're 100% sure the line is elig for the upgrade. Some existing lines like to say "But I've been with Sprint FOREVER, they OWE me this phone," and then you find out they aren't elig until NEXT MONTH. Existing lines with Sprint customers are a gamble because they're constantly trying to get something because of their tenure. New line, no fuss, just a sale.
t.schi said:
went to local sprint store to check out evo, was told new customers only will get first crack.premier customers can order phone.everyone else 2 to 3 month wait according to supply. store is in kenner la.
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Dude. Go to the BB in metairie by the mall if you want it. I pre ordered mine last friday and I'm getting it next week when the 2nd shipment comes in.
Sprint online ordering is shipping out today. Should have Monday, Tuesday at the latest. I spoke with a rep and she said the online orders are going in front of all the Sprint Telesales, they just process faster.
Sprints off contract price is less anyways.
cwbeasley said:
Lol, actually no. Why a new line over an existing line? Simple: You are guaranteed to make the sale in a new line, because you're 100% sure the line is elig for the upgrade. Some existing lines like to say "But I've been with Sprint FOREVER, they OWE me this phone," and then you find out they aren't elig until NEXT MONTH. Existing lines with Sprint customers are a gamble because they're constantly trying to get something because of their tenure. New line, no fuss, just a sale.
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Well, actually, his answer was extremely accurate. It does indeed make the most sense to limit stock to new customers; it earns the store more money, and the employees more money. That said... I don't agree with it from an ethical standpoint. I prefer the first-come, first-serve approach.
Though you definitely hit the nail on the head at the bolded line above
So I go to check my order status at BB to see if it shipped late yesterday or last night and it says "Status - Back Ordered".
WTF!!!
Maybe I should just tell Sammy to go pound sand! I already have some concerns about them and their promises.
My order now says "Being fulfilled. Usually ships in 1-2 days."
Dang it - I was hoping to cancel and run down to BB store and look for stock.
Oh well.
markp99 said:
My order now says "Being fulfilled. Usually ships in 1-2 days."
Dang it - I was hoping to cancel and run down to BB store and look for stock.
Oh well.
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I guess that's the good news, I can run down to the store and check. Or at least call first thing this am.
lucky i have one close to my job that has them available. taking an early lunch to pick it up.
I pre-ordered mine earlier this past weekend. BestBuy claimed they weren't going to ship them until today. So I canceled my order. Went online last night & purchased it for in store pickup. Got an Email about 30 minutes ago saying that my order is ready for pickup. Can't wait to the store opens so I can go grab it!
cdf3 said:
I pre-ordered mine earlier this past weekend. BestBuy claimed they weren't going to ship them until today. So I canceled my order. Went online last night & purchased it for in store pickup. Got an Email about 30 minutes ago saying that my order is ready for pickup. Can't wait to the store opens so I can go grab it!
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Just looked and tried to do that and all stores within 50 miles of me here in SE FL say unavailable. I already cancelled my order also, oh well.
cdf3 said:
I pre-ordered mine earlier this past weekend. BestBuy claimed they weren't going to ship them until today. So I canceled my order. Went online last night & purchased it for in store pickup. Got an Email about 30 minutes ago saying that my order is ready for pickup. Can't wait to the store opens so I can go grab it!
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Turns out, if you just call up Customer support and ask nicely, they'll transfer your order to an in-store pickup location, and get priority over people who just ordered it last night/this morning.
Now thats customer service.
markp99 said:
My order now says "Being fulfilled. Usually ships in 1-2 days."
Dang it - I was hoping to cancel and run down to BB store and look for stock.
Oh well.
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Best Buy email just arrived = Shipped! Yay!
UPS does not list a delivery date at their tracking site yet - Boo!
Looks like our store in Madison only received 16gb models.
Sent from my GT-P7510 using XDA Premium App
OneStepAhead said:
Looks like our store in Madison only received 16gb models.
Sent from my GT-P7510 using XDA Premium App
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Interesting enough, when I call the local stores they have the 16G White version. Guess Samsung made lots of those.
Once the status says "Processing" customer service can't do anything. I tried this morning to have them transfer my order to a local store.
Good news is that I just got a confirmation e-mail that it just shipped, but now I have to wait for it to arrive instead of grabbing it from the store.
Thanks to substandard customer service, BB has lost my business. I called another store who also did not have the 32G version in stock but did notify me that they are showing the warehouse has units available if I wanted to do a store pickup. So I asked how could they have it in the warehouse and I get a back ordered status? The store customer service rep stated I should call the 888 number to find out. I did that and was abruptly told that the .com warehouse was different and they are obviously out of stock. So I tried to rationalize with her that why would BB take preorders and then not allocate units that they obviously have available. She states that "Sir I just told you that the .com uses a different warehouse". So I (with some sarcasm at this point) ask her if it is the same company. Well at no time did she offer to find one locally or go ahead and have one shipped to my local store and when I finally asked her if she could do that for me, I said never mind if I have to ask you to do that for me then I will just purchase from another business who values customer service. I assure you that at no time was I rude and only got sarcastic at the end of the conversation.
c'est la vie
For me....Only Best Buy stores that have them are way too far away. Local ones don't have them and unknown when either, so its the luck of the draw as to where Samsung ships to and how many to even bother driving for one just to be disappointed in selling out.
I would just a rather order online instead
SR45 said:
For me....Only Best Buy stores that have them are way too far away. Local ones don't have them and unknown when either, so its the luck of the draw as to where Samsung ships to and how many to even bother driving for one just to be disappointed in selling out.
I would just a rather order online instead
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I couldn't find any BB stores in the state of Massachusetts that had the 32gb version, so I went online.
Circuit City claims to have an order today/ship today policy on the 32gb version. I went ahead a tried it - we'll see. I did it from their website, not from Amazon, and had to call them to ask them to process the order now.
I didn't know circuit city even existed anymore.
Bummer about the horror stories. Not to make you feel bad, but I strolled into my local Best Buy about 15 minutes after opening today. No pre-order, no deposit, no nothing. Walked out with the 32GB Grey ... and they didn't charge me sales tax! That's a 9.75% (~$60) bonus!
Berner said:
Bummer about the horror stories. Not to make you feel bad, but I strolled into my local Best Buy about 15 minutes after opening today. No pre-order, no deposit, no nothing. Walked out with the 32GB Grey ... and they didn't charge me sales tax! That's a 9.75% (~$60) bonus!
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Good to hear someone had a good experience. I don't feel bad just a little jealous I guess. I'm actually thinking about just getting the Iconia instead. I have had the xoom and transformer but returned them both. The xoom for a charging issue and I just never liked the feel of the transformer, maybe just a little to wide and I have larger than avg hands.
I suffered from the same back-order issue. I pre-ordered one for my wife when I first got the e-mail from Samsung on 6/6/2011. Now you would think with my last name being at the beginning of the alphabet and my order being placed so early that I would be a shoe-in to receive one.
WRONG! I didn't receive an e-mail or anything. I'm a Silver Rewards member because of my continued customer loyalty...yet you can't even let me know what's going on before hand so I can order elsewhere.
I called 3 stores, checked online, did a online chat with Best Buy employee Brenda, and then talked to 4 different people through customer support. I heard different answers each time but the same result. "It shows as back-ordered but that it will ship in 1-2 business days." From the stores I heard "We haven't received our shipments yet but the ones we're getting are for pre-orders." The last statement was obviously a lie because ship-to-store has not been an option for any of the local 10 Best Buy stores.
How does any of this make sense? Yes I could come up with some patchwork logic to calm myself but at the end of the day, it's horrible customer service. I was respectful to each person I talked to. I didn't even complain. I went online to cancel my order and then called back to make sure it was done.
I'll keep it real simple. Worked for Best Buy for roughly 2 1/2 years during my younger days. During high school and then when I was in college in Tucson.
I hate Best Buy. From their "non-commission" approach they have the sales associates present shoppers with to their TERRIBLE phone customer service, the place is nothing but horrible experiences. I have a Rewards Silver account with them as well. I've spent way too much money to care to calculate with them and they continue to suck. I've shifted my purchasing from Best Buy to Amazon and am now a Prime Member with them (have been for over a year).
To stay on point with the OP, I went to Best Buy on Camelback in Phoenix this morning to see if they had any in stock. The PCHO (PC / Home Office) and Mobile Phone in store reps both told me they didn't get any in nor did the rest of the state of AZ. The only way I could get a Galaxy Tab was through Best Buy.com. This was after roaming around both departments for 10-15 minutes waiting for a sales rep to approach me (or even see one that I could approach for help). All immediately after the store had opened. Non-knowledgable, unwilling to help anyone sales reps and terrible supervisor / management that could give two craps less about your experience and care about nothing other than you buying a Geek Squad extended service plans and taking advantage of their financing offers.
I'm not buying a Galaxy Tab at all now nor am I, for any reason, shopping at Best Buy any longer (not like it's a huge deal... their stores have been dwindling in the number of shoppers for the past two years).
At first thought it's nice to see that I am not alone, but it really is kinda of sad. I do hear lots of great things about Amazon and have purchased a couple of times through them, but i am still a little weary about online purchases. Not really rational since Amazon does in all regards appear to be very safe and easy even with respect to returns. So who knows maybe it is Amazon here I come!
Prime Membership is totally worth it if you shop on Amazon frequently. I do ALL of my Christmas shopping each year with them, never any hiccups. As a Prime member, you get FREE Two Day shipping on almost everything you buy along with no tax. It destroys whatever Best Buy offers these days. On new videogame releases, they are not only typically $5-10 cheaper, there is no tax and it arrives on the same day of release at my front door.
**end of gushing**