Have any of you heard of this?
forum.androidcentral.com/droid-incredible/12215-htc-mail-memory-leak-bug-phone-storage-getting-low.html?highlight=mail
androidforums.com/support-troubleshooting-incredible/80143-htc-mail-memory-leak-bug-phone-storage-getting-low.html?highlight=phone+storage+low
I had to deal with this yesterday, reset my phone to factory defaults. No matter what I did, the Phone Storage Low error message would not go away. My HTC Mail app was telling me it was using over 100 MB in storage. No SMS or Email could be sent/received, no application run and just Force Close, and nothing could be downloaded. Eventually, the phone just kept rebooting when I tried to run programs. So, I found those threads, reset the phone, and all works again.
I can't post links, so you guys can peruse those two forums for what I'm talking about. You guys are the pros at developing, so I thought I'd ask someone at xda.
Same problem. Ended up doing a factory reset and restored everything BUT, for my Exch acct, I purchased the Moxier Mail app. It's superb. Great integration, calendaring, etc. Easy config. All the goodies.
I still use the HTC Mail app, however, for 1 POP3 and 1 IMAP accounts, but have lowered the per-message download size and have set download to just get the past 3 days (at the bottom you can always grab more if needed.) In my business I'm responding immediately to mail, then filing or deleting it, so 3 days works for me.
Ultimately though it seems that there's a monster memory leak (a la DW Horizon magnitude leak) in HTC Mail. Hopefully we'll see a patch, though I must say that a week into Moxier I don't think I'll be switching away from it for Exch. And oh, multiple Exch accts on the Sense UI would be nice at some point, too. Just sayin'
My expereince:
I was up to 30+ MB and getting concerned so I deleted EVERYTHING in HTC mail (including emptying the trash folder). So there is NO data for this app to do anything with except basic setup info. Still had 26 MB in the app. Deleted the mail account. Still have 26 MB. Can't get rid of it.
Stopped using it and have been using K9 (free) for about 10 days. Took a little getting used to, but I like it.
And just ran across this: http://www.zdnet.com/blog/google/is-your-droid-incredible-low-on-disk-space/2163?tag=nl.e539
Just got this message this morning. To my surprise found that same article on ZDNet. I have maybe 5 apps installed..But yes, im using HTC mail.
Guess its a memory leak of some sort. I use this phone for work and probably get 50-100 emails a day. I did however get the message to disappear by going to my TRASH folder in my HTC mail and deleting the 500 or so messages in there.
Had phone more than a month now and have not had this issue. I only use HTC mail for exchange and use K-9 for all my other pop, imap accounts except gmail which I use for that.
I was greatly disappointed in Moxier in that it didn't have some of the basic features found in HTC Mail, messed up their widgets by putting their name in the title of each one, etc... For the price, simply didn't think it was worth the money and I got the impression they had no desire to fix or improve it. they don't even have a decent trial version to really get a handle on what it could possibly do or work arounds for the apparent lack of basic features.
touchdown was a no-go the first day as it has serious display issues on the DI.
However, I've not had any problems with HTC mail yet... get 100-160 messages a day.
krelvinaz said:
Had phone more than a month now and have not had this issue. I only use HTC mail for exchange and use K-9 for all my other pop, imap accounts except gmail which I use for that.
However, I've not had any problems with HTC mail yet... get 100-160 messages a day.
Click to expand...
Click to collapse
Yea, I have had my phone since 1st day of release. Never had a problem until this morning. So weird. Maybe I will try K-9 as my work email is setup POP.
After seeing a couple threads on this I'm wondering if the simple fix is to use a 3-day download setting (or less) in HTC mail.
rfarrah said:
After seeing a couple threads on this I'm wondering if the simple fix is to use a 3-day download setting (or less) in HTC mail.
Click to expand...
Click to collapse
That is what i used from day one with HTC Mail. So, dont think that theory will work. I actually factory reset the phone last night and am going to try HTC Mail again with all the same settings but not use the widget.
Yeah, ever since I had that first message and had to reset to factory defaults I've left my settings default (except for 100KB messages).
Mail size limit: 100kb
Download Feq: 15 minutes
Download Past mail: 3days
My HTC Mail is still only using around 4MB, and it's been two weeks since that episode.
I've had my phone since Apr 28th and never have had the issue. I only had it set to 10kb, as arrives and 3 days, and I only used it for Exchange mail. All my pop accounts are on K9 and gmail is on gmail.
Over the weekend, I found out about the working version of touchdown for the dinc and started playing with it on Friday. Went ahead and bought it Sunday after beating it up a bit. There are enough features in it that makes it worth the coin.
Glad I didn't run into this issue, but might have over time.
rfarrah said:
After seeing a couple threads on this I'm wondering if the simple fix is to use a 3-day download setting (or less) in HTC mail.
Click to expand...
Click to collapse
I got the message a month after getting the phone. I had it set to save all emails and it basically bricked it and had to do a hard reset. It was stuck looping between the Verizon boot and the Incredible screen. A week later it did it again and Verizon told me I had too many emails and changed it to only hold 3 days worth. Worked for a couple weeks and the message came back yet again...This time Verizon thought maybe I had a defective phone and sent me a new one. So far a week with ALL emails saved and no issues, but I'm not holding my breath.
3 days worth of emails is kinda pointless for me...
Memory issues
I started seeing memory issues as described here today, first it was affecting DL from Market, late in theday I could not open texts.
I do NOT use HTC mail. But I did notice that my Contacts Storage was over 95 meg big. Probably a lil too big. Probably thumbnail/facebook integration? Anyhow I reformated phone storage, and then cleared data on contacts, now it is down to 2 meg. I re-DL contacts from Verizon sync
Not sure what this means, I love the Incredible, but can't stand bugginess... And Droid 2 comes out today...
Anyone else seen this behavior that was NOT part of the mail program?
So far I haven't seen this. (knock on wood) Then again I don't use HTC Mail either. I like to keep things slimmed down since I had that Moto Q with the shrinking memory. Yeah! The slimmer things got with that the smaller my storage got. Hopefully this will be fixed before I ever see the problem.
Related
Ok. I have been playing with the Galaxy for the last 3 days and I have a few things that I find quite annoying. Not sure if it is just mine or it is the same with everyone so I just want to start this thread to see. This is my list:
Missing emails. I have 1 exchange account and 3 POP accounts set up excluding the Gmail one and have been experiencing a few missing emails. They showed up in my Notebook but not on the phone.
I set the checking interval at 30 minutes but it does not sync. I have to manually refresh it.
There is no setting like in the HTC devices which you can set the size limit and some other options which I felt are important.
Lag is quite a problem with a few different operations, like deleting emails in the trash folder. It can take more than a minute to delete all which is strange.
I went to dinner tonight at a place where the reception is poor. It lost the signal completely and would not even get back on afterwards until I reset the phone
Most of my problems seems to be with the email. Otherwise the device has been good. I hope this is just a problem with my phone so that I can exchange it. Please let me know if any of you guys are experiencing the same thing. Thanks
Did you happen to use a task killer to kill off your email task?
Interesting thought. I've never thought about that as it was never a problem with any of the previous HTC Android devices. I will add that to the ignore list and see. Thanks.
Well, I include the email in the ignore list and it's a little bit better. I am now getting all the emails but I still have to check the email manually. I set the schedule to 30 minutes but it is not doing it. Strange.
This happens to me constantly as well, losing reception completely, even though its supposed to be really good, and the only way to fix it is to reboot the unit.
Does anyone have a clue as to what could be the problem here?
I'm glad I moved to gmail, it sounds like the other mail client sucks.
dakine; said:
I'm glad I moved to gmail, it sounds like the other mail client sucks.
Click to expand...
Click to collapse
Does this mail client work for non-gmail accounts too? I've tried many mail clients, including K-9, Droidmail, and found them to be too slow for serious use. I really need a higher performance email client.
You can set gmail to collect from all other email accounts.
I have gmail account to collect from my hotmail and my yahoo account.
It works for me.
Have a weird problem. Got the Epic on release day, set up my two emails that I want to be able to check from the phone, a POP3 account and a Gmail (that is not associated to the phone to sync).
Both are set to auto check for new mail every 5 mins. Everything worked great for about a day, but then stopped.
Neither email account is auto checking for mail regardless of the frequency I set it to. 5 mins, 10 mins, hourly, etc.
If I go into the inbox however for one of the email accounts it seems to instantly check for new mail and then all the messages show up.
Any thoughts?
Thanks in advance.
Ok, after doing some Googling and coming across a comment on some random site I did a little test.
I have two email accounts configured, and both were set to check every 5 minutes. It seems that the stock email app has some kind of issue initiating more than one email check at a time, so if you have multiple accounts and have them set to the same check frequency, it breaks. I left one account at 5 minutes, set the other to 10 minutes, and they both were able to receive test messages I sent.
How retarded.
Hopefully there will be a fix for this at some point.
Mine is doing this too! however i do have them on different times. i haven't got a notification i got email i have to click email then it loads the messages?
Any way to fix this?
Exactly what mine was doing but putting the frequency check times at different times 5 min & 10 min seemed to have fixed it.
I just sent two more test emails to make sure it wasn't a fluke and will report back if it did indeed fix mine or just happened to work once after I had rebooted the phone.
Hmm,..previous test was a fluke maybe affected by having gotten an SMS around the same time...
Mine is still broken.
I have found that the email app must stay running in the background in order to sync additional mailboxes other than the default gmail account. Make sure any task killers are configured to ignore the email app. Using the Home key to exit mail works for me. YMMV!
Sent from my SPH-D700 using XDA App
I don't have any task killers installed, but I do exit the mail program with the back button.
I'll try starting it up, and then just exiting using the home button to see if that changes the behavior.
I'll report back the results.
ddialogue said:
I have found that the email app must stay running in the background in order to sync additional mailboxes other than the default gmail account. Make sure any task killers are configured to ignore the email app. Using the Home key to exit mail works for me. YMMV!
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
i let it run and didn't end it and it still didn't work i just have my email. i just forwarded my aol to gmail and now i dont have have to worry about it.
im having the same issue... This could be a deal breaker for me
Also the damn battery takes 4 hours to fully charge
Ok, leaving the email app running in the background by using the home key to exit it vs the back key made no difference. Still doesn't refresh the inbox until you open the email app up and go into it.
This sucks.
Anyone?
Sent from my SPH-D700 using XDA App
Sorry, posted in wrong thread! had 2 open and picked the wrong one.
badblowntie said:
My Battery life sucks also, am trying a few things now to see if anything makes a difference. I removed Fring, did the on/off airplane mode thing, and am running the Juice Plotter to see if anything changes. only 4 to 5 hours of average use that my Hero could handle kills this battery!
Click to expand...
Click to collapse
How is this relevant to the topic?
i have 2 yahoos and a gmail and they are all updating fine. who is the provider of this email service?
One is a Gmail account the other a POP3 that had no issues over the last 5-6 years on WinMo using Sprint, nor on Android on my old Touch Pro, so that isn't the issue.
After roaming around the net a bit, it seems this a fairly widespread issue with no known fixes yet.
I also have this issue, and its quite frustrating. I have email accts for hotmail, gmail, yahoo, and aol. The only one that gets mail properly is the hotmail account, since it's set up using ActiveSync. The others often don't show as getting new email for about a day or so unless I manually go into each account. Only then will it realize there are new messages.
I too am having the same problem. My default e-mail is a comcast account set up to check every 5 mins. My 2nd acct is a gmail acct set to check every 30 mins. Coming to this phone from a blackberry and my curve would get the e-mails faster than my PC's outlook would.
I rooted my wife's EVO the day she got it bc she hated all the pre-loaded sprint bs. I'm in the same boat with my epic, but i'm hesistant to root it and load an Android 2.2 rom because i want to wait for bugs like this to be fixed.
I'm also getting a pop-up error msg on my epic about 4-5 times per day that says something along the lines of "unable to connect to network", even though i have service on the top "taskbar". The pop-up gives me the option to retry or cancel. Either selection doesn't seem to do anything. I have wi-fi, 4g, gps, and bluetooth turned off for battery life. I don't know if this could correlate to the e-mail syncing problem so I figured i'd toss it out there.
You know, the frustrating thing is I sit here and wait for months for this phone to come out and then they have all these problems with it. My wife's HTC EVO hasn't had a single problem since day 1 and she got it on release day too. The only thing good i can say about this epic compared to the evo (with exception of the slide out keyboard) is the battery life is marginally better on standby.
Subscribing to see what the fix is...
A lot of sites are rumoring there being some type of OTA update near the end of September. Some say it will just e fixes and patches for 2.1 for things exactly like this, others are crossing their fingers that it may be Froyo.
Either way, as long as it fixes this issue I'll be happy...so we'll just have to cross our fingers, wait and see.
lately my e-mail checking has been getting worse, sometimes not even syncing certain items. i went into settings and compared the send receive port #'s to the ones set up in my outlook, and the settings were all wrong as well as the port #'s. I changed them all to match my outlook and now everything is working fine for the moment. time will tell if this was the problem.
I'd be surprised if that fixes it for you.
I know that isn't the issue with mine. All of my manually configured server settings are correct and it still does it.
Crossing my fingers this will be patched/updated at some point, but until then I have MailDroid installed which is getting new mail notifications perfectly. I don't really like MailDroid as much as the integrated client, so whenever MailDroid lets me know I have an email, I just go into the stock email client and manually refresh to read/reply/etc.
I have reason to believe that HTC Mail has a significant memory leak or bug which is causing all of the "Phone storage is getting low" messages. I've had the phone for 2 weeks as of this thursday. my setup is 4 pop3 email accounts configured during the initial setup in HTC Mail. I've noticed during the two weeks that the HTC Mail app has been steadily ballooning in size. it starts out small enough, just a few megs, but after a day or so jumps to 40-50megs. After that jumps to 80megs, 90megs, 100megs, 110megs etc.
At around 110-115 megs it triggers the "phone storage low" messages, and soon thereafter the phone essentially becomes non-functioning. the problem is that as far as i can tell, there's no way to reduce the file size of this HTC mail app once this process has started. i've deleted every shred of email, all inboxes, all sent, all trash all everything from every mail folder for every account - no reduction in app size. then i set about actually deleting the email accounts themselves one by one - no reduction in app size.
i trashed every shred of email from the system, and the HTC mail app still hovered around 110megs (and the phone storage low indicators continuing). after researching the issue online and piecing 2+2 together i realized that the only solution is to wipe the phone. the issue there is that there are no guarantees that the issue wouldn't resurface again (actually it's quite likely).
so after wiping the phone last night, i did NOT setup HTC mail, but rather switched to K9 (just using gmail exclusively is also an option). so far zero issues. obviously 12 hours or so is too small a sample size to make definitive conclusions, but after all of the research i've done i'm confident the "phone storage is getting low" errors will not return.
bottom line: HTC mail seems to have a very significant memory leak or bug that causes it to blow through its allocated memory at an alarming pace, and there is very little that can be done to stop it once it's started. i would strongly recommend to those of you with the above issues to NOT use HTC mail after wiping the phone...
Don't delete the accounts. Just go into Account Settings > Send & Receive Settings > and reduce the number of days under "Download Options".
Problem solved.
aeleth said:
Don't delete the accounts. Just go into Account Settings > Send & Receive Settings > and reduce the number of days under "Download Options".
Problem solved.
Click to expand...
Click to collapse
Can anyone verify this? As a tech in a vzw retail location I've seen this a couple times and haven't thought to look at the HTC Mail. I've seen this on the Eris a few times and only once or twice on the Incredible.
I just clear the mail cache.. It lasts a few months each time I do this
... besides ...
How long are you going between reboots? If you want a decent charge, you have to power the thing off at some point.
Was working fine till about two days ago. Using the standard yahoo client that comes with the phone. Now I get no new e-mails coming from yahoo, no notifications, even the inbox is acting a bit different.
Not sure if I changed anything but probably was playing around with something and screwed it up. Now I've tried everything and still does not work. Deleted the account and added it again and nothing.
Mind you the yahoo mail client was always way slower than gmail instant push. Should I just try the yahoo app, it has mixed reviews.....
I heard people pushing it thru gmail for faster access, not sure how go about that.
Thanks
Still can't find the problem.
I was using the original email client and no yahoo or hotmail. I downloaded a email client from the market place and works fine. I have no Idea what happened. I deleted me email accounts and then added again and same thing. nothing. Wierd.
Same problem here. Just wish I knew if it was a yahoo problem, At&t problem, or Android problem.
Same here. I just went into accounts settings and reentered my password and it worked for a little bit. After doing that 2 or 3 times it seems to be working fine now.
Now mine is working this morning. Hopefully it keeps working.
Sent from my MB860 using XDA App
i agree that email app has been acting up, certain emails are not feeding through
My Yahoo email account quit working late last week. I had it set up as a POP account. It had been acting up for a couple weeks prior to that.
So, I downloaded the Yahoo Mail app from the marketplace and it functions the way it should. Which is good because I'm fairly certain that was killing my battery and eating up data (maybe the same issue Yahoo was having for WP7 devices?).
I'm still fairly new to Android having the had the Atrix since mid-March after defecting from BB (I had a Torch, had been a BB user for nearly six years) so I'm not sure exactly what went wrong but the Yahoo Mail app is functioning. As far as I know Yahoo email has never played well with Android. My initial foray into Android in 2009 with a Rogers branded HTC Magic was short lived in part due to the fact Yahoo didn't function properly. Perhaps the app is the answer?
Good luck in finding a solution for those still having trouble.
Well mine quit working again. Tried reentering the password with no luck. Might remove the whole account later and re-add.
Sent from my MB860 using XDA App
I tried that, but that didn't work. Both Yahoo and Hotmail doesn't work properly anymore. I just downloaded a email client from the marketplace and seems to work fine, though kinda complicated to get it working the way I like it. But works. Maybe with GB update, it will fix it.
I've found several threads, but none of which seem to help. I can't get my exchange account to "push" my email. I've turned on every option known to man to allow this to happen, but it just isn't happening without me having to refresh. Push works with my other two non-exchange accounts and it worked fine with my old HTC One M7. Any ideas?
I am having the same issues (exchange server not pushing email, have to manually refresh) plus phone is very warm and battery drain since the email is not getting pushed and I think the email app is trying to sync with the exchange servers and draining the battery. But email works (exchange push) with my previous phone galaxy s4 update to 4.4.4 with no problems
pss3054b said:
I am having the same issues (exchange server not pushing email, have to manually refresh) plus phone is very warm and battery drain since the email is not getting pushed and I think the email app is trying to sync with the exchange servers and draining the battery. But email works (exchange push) with my previous phone galaxy s4 update to 4.4.4 with no problems
Click to expand...
Click to collapse
So, can anyone help us?
I get this problem a lot with gmail, yahoo, and hotmail. Sometime it works, sometimes it doesn't. The only good news is that the new Gmail app (coming soon) will be able to handle multiple accounts from Yahoo, Hotmail, and Exchange. So hopefully that will be a better app than Samsung's mail.
PS> If you set it to retrieve every X minutes it will work, but it will waste more battery than push.
Ok, it's been a couple of weeks, so I thought I would ask again. Does anyone have a suggested solution to this? Am I the only one having problems with email not being "pushed" to my phone via ActiveSync? In doing a google search I see that this has historically been an issue, but there is no solution?
volrus said:
Ok, it's been a couple of weeks, so I thought I would ask again. Does anyone have a suggested solution to this? Am I the only one having problems with email not being "pushed" to my phone via ActiveSync? In doing a google search I see that this has historically been an issue, but there is no solution?
Click to expand...
Click to collapse
Been using the new Gmail 5.0 app, it handles multiple accounts nicely. It doesn't use push, but checks every 15 mins. Overall I like it more than the Samsung email app, so I am using Gmail now. I deleted all the accounts from the Samsung app. I've also noticed an improvement in battery life (subjective).
I have the same issue
Hi all, it's been a LONG time since I've been over here. I recently got the Note 4 as a Christmas present from the wifey, she knows what I like. Probably helps that I've had every Note so it's a safe guess on her part. Yesterday I received the push update from AT&T which took it up to 4.4.4. Well, since that my push email works when it wants to. It will eventually push it but it could be anywhere between 15 minutes and 2 hours. This is unacceptable for me as I own a custom networking company that has jobs in all timezones and I need to get my emails immediately.
I have done all of the regular "troubleshooting" steps including wiping my phone and starting from scratch with nothing installed but the stock email. I even changed the SIM. All of the push/sync settings are enabled......ALL of them.
I would LOVE to use my Touchdown app which I basically keep on my phone now for the server search feature but don't use it for notifications because it doesn't show the email content on my Gear S. The only app I know of that shows that email content on the Gear S is the stock email app (PLEASE CORRECT ME IF I'M WRONG).
Has anybody found a resolution to this? I haven't rooted my phone since my Note 2 but before that I'd been hacking them since these threads at XDA were WinMo only. I'll gladly put a new ROM on if I can get my email working and pushed to my Gear S again. Does anybody have any recommendations that may save me some time poking around?
Thanks for listening to my long winded story. I've been told I write too much. Happy holidays!
use maildroid app.
I have no problems with my MS Exchange account pushing the new emails. I remember reading in the MS Exchange set up instructions that if you set it up as a POP rather than an Exchange account the calendar & task functions will be disabled. Knowing that an Exchange account can be set up as one or as a POP email account I would make certain you have it set up as an Exchange account and not a POP account. Not sure if that has anything to do with the push feature but I thought it would be worth mentioning.
My Exchange email through the Samsung email app works fine and push email works. It's worked on every Samsung phone I've had on every rom I've tried so I guess I'm of no help.
volrus said:
I've found several threads, but none of which seem to help. I can't get my exchange account to "push" my email. I've turned on every option known to man to allow this to happen, but it just isn't happening without me having to refresh. Push works with my other two non-exchange accounts and it worked fine with my old HTC One M7. Any ideas?
Click to expand...
Click to collapse
Sprint Note 4/Exchange 2010
I have also been seeing inconsistent results with exchange push email as to the timing of received messages. I was also seeing the battery drain issues associated with exchange push. Although I noticed the battery drain was worse while using cellular data as opposed to wifi. I have only been using the samsung email app with stock NK2, with Hybrid X, and BobCat roms. Same results on all roms. I have repeatedly gone thru the steps of deleting phone thru webmail, delete account on phone after force stop of exchange and email apps and resetup, added account thru email app instead of thru accounts. If I saw it in a forum I tried it. I do primarily use wifi whenever possible. I did confirm it was only exchange push causing my issues as I could set to 15 minutes or manaual and not see the battery drains.
i also had a Nexus 6 along with other devices prior to this phone and push worked just fine.
So yesterday I took the plunge and loaded MailWise. My phone is now using push and is working great. As it has on other phones/devices I have had. Not seeing huge battery drain even on cellular data. Yes, it is possible to see data icon stop running constantly on cellular data after all with this phone. 6 hours off charger today and still at 90%. Prior I would have been pushing 60% range. Receiving email notifications on phone either prior to my desktop outlook or at the same time. Which is normal. Specifically tested by sending messages to my exchange account using gmail and yahoo while having desktop outlook open and running.
I did notice thru webmail that my device now shows up as Android instead of SAMSUNGN910P
Hope this can help others