I received the phone today and when I powered it on the screen was locked and wouldn't let me unlock it. When I would press the volume button it would prompt me to press "Cancel" and then "Unlock" but the screen was completely unresponsive. I did a hard reset and once it got to the calibrate screen it won't do anything at all. Completely unresponsive to touch.
The Seller assures me that it worked and they did a hard reset before shipping it.
It looks like the phone has been opened because the screw with the VOID sticker on has been tampered with and one of the screws is missing the head. It has to be someone on here because it has SPL-1.56.OliNex and a cooked 6.1 ROM. The phone was insured for the shipping and they offered to help with repair costs
"I suggest you could go to the local repair shop to see what is wrong with it.
Another way is to contact those guys:
http://www.drcellphone.com/shop/home.php?cat=580
And if they can repair it for reasonable price, I will refund you for repair price."
What do you guys suggest I do about this?
I found the person on the Forum who sold me the phone
I did a search and found the seller on here. I checked his past posts and he was having problems with the screen not responding. I don't know what to do, it seems as if I was scammed by someone here = (
Should I ask for a partial refund that would bring the transaction cost down to what Blackstones are going for that need the LCD and Digitizer replaced?
DanRo80 said:
What do you guys suggest I do about this?
Click to expand...
Click to collapse
Name the user so we can publicly berate them on this forum....I hate fckers that do this sort of crap......sure it was going, thats why it had been opened....probably been flashed a gazillion times also.
Nothing but a full refund and apology would satisfy me, if they don't want to do the honorable thing, get in contact with ebay and ask them what your options are, which is probably very little apart from leaving bad feedback....but they may be able to suggest something.
Who's comments are in red?
gerryjoson said:
Who's comments are in red?
Click to expand...
Click to collapse
That was his comment back when I sent him a message through ebay about it not working. This was his first reply back "I'm not sure what is happening here. I just did hard reset before I sent it to you to clean any personal info and I was able to go into regular calibration screen.
It may be damaged during shipment, although I packed it well"
and "I do not know either. It was working device when I sent it. You can file post office damage claim, I insured this phone for the whole amount of $430." He probably insured it because he knew it didn't work and would count on me using the insurance and not thinking that I would find him on here. Should I really demand a full refund or partial? What do others think. I am pretty irritated ! !
If you paid by paypal, just go through the procedure to claim the money back and send the device back to them, as it's obviously been incorrectly described or missold. If you didnt pay by paypal, you're screwed, unless the person selling it is decent. But it sounds like they lied in the first place chances of that are slim to none, and you will probably have to sort the device out yourself. On another note, $430 seems quite a lot. That's HD2 money here (but then it could just be the UK/US exchange rate that's making it seem high). If they have already lied about the device once, chances are they'll never pay for any repairs (which you will have to do yourself if it's been voided), even if they say they will.
For future reference, make sure any pictures of a device you are bidding on, on ebay, shows the screen on and working. I'd say this was a basic requirement for people putting phones on there. At least that's what I do when I sell them. Good luck.
stuntdouble said:
On another note, $430 seems quite a lot. That's HD2 money here (but then it could just be the UK/US exchange rate that's making it seem high).
Click to expand...
Click to collapse
Yeah, It's the exchange rate messing with ya. The HD2 goes for $700 USD
This is the latest from him
"Dan,
I had this issue with the phone and sent it to HTC for diagnostics. It has been completely fixed and I used it till now.
The phone I sold you was in working condition. There was no reason for me to put non-working phone on eBay, because whoever buys it will definitely and immediately see that it is not working phone.
If you want to proceed with refund, please follow PayPal dispute procedure on paypal.com. Once I receive the phone back with all accessories I'll issue you full refund for original transaction amount."
A PITA, but at least you get your money back hopefully.
Slightly off topic, but is the going price for a used but in good and pretty conditions Touch HD really about US$430 at that side of the Atlantic. That would come to € 320 if I am not mistaken. I would probably consider selling mine for that amount.
cybermaus said:
Slightly off topic, but is the going price for a used but in good and pretty conditions Touch HD really about US$430 at that side of the Atlantic. That would come to € 320 if I am not mistaken. I would probably consider selling mine for that amount.
Click to expand...
Click to collapse
Well, I just bought this one now. http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=260583496466
Others that I have watched go for around $300-$450 depending all what is combined in the auction and if it is unlocked or already have HSPL done.
Related
Hi!
I've received my new Nexus One today. I've unpacked it and have charged. Then I turned it on but instead of strting animation I've seen multicoloured pixels began to appear on the screen. Their brightness increased and amount of them increased until they completely filled the screen. As I see by reaction on the keys and usb-activity phone was normally loaded, but only multi-coloured pixels are visible on the screen.
WTF? What I should to do?
Ah this is a bit of a pain given your location, DOA for sure.
Who/where did you buy it from? I would be in contact with the straight away!
I've bought it on eBay, seller is American.
Was it a reseller company or an individual? Many of the reseller companies have doa return policies.
Also if you paid through paypal you can file a grievance through them.
Ebay? You're boned.
Credit card payment I presume?
I don't know how credit cards work in russia, but hopefully they protect you from crap like this. I would get in contact with them.
Looks like individual reseller but with 100% positive feedbacks.
Is it possible to update phone' software without looking?
In theory, yes.
Realistically, no.
spxyz said:
Hi!
I've received my new Nexus One today. I've unpacked it and have charged. Then I turned it on but instead of strting animation I've seen multicoloured pixels began to appear on the screen. Their brightness increased and amount of them increased until they completely filled the screen. As I see by reaction on the keys and usb-activity phone was normally loaded, but only multi-coloured pixels are visible on the screen.
WTF? What I should to do?
Click to expand...
Click to collapse
Well I believe the warranty on the phone might not be voided yet. contact the seller, and inform his ass the phone is not working. Then contact google, is the bootloader is still locked you might be able to get another device.
Okay, I've used eBay for quite some time. So heres what you should do:
File a claim on papal as soon as possible and describe your problem there. Contact the seller as well. And if at any time he does bot seem to want to help, papal should provide you with your buyers protection and refund you the money and or get in contact with your credit card company or bank account and file a chargeback to get your money back.
Brajin said:
Well I believe the warranty on the phone might not be voided yet.
Click to expand...
Click to collapse
Unfortunately the warranty is non-transferable, how well enforced that is I don't know though.
Brajin said:
is the bootloader is still locked you might be able to get another device.
Click to expand...
Click to collapse
Good luck figuring that out with gibberish on the screen
Thank you very much. I will try to talk with the seller.
If you are unable to sort it out let me know and I might buy it off you depending on how much your willing to sell it.
Rusty! said:
Unfortunately the warranty is non-transferable, how well enforced that is I don't know though.
Good luck figuring that out with gibberish on the screen
Click to expand...
Click to collapse
That's absolutely not true! The warranty with HTC is valid for 12 months regardless of whether you're the original buyer of the phone or not! I bought my G1 secondhand on eBay... it had a dead pixel and HTC took care of it for me. Only had to pay shipping one way.
It absolutely IS true, and is the first point in the Nexus One warranty statement:
http://www.google.com/googlephone/nexusone-warranty.pdf
fizzle101 said:
If you are unable to sort it out let me know and I might buy it off you depending on how much your willing to sell it.
Click to expand...
Click to collapse
Just curious, but what would you do with it?
well i have a broken nexus, so i want to use some part of it to fix my one
Rusty! said:
It absolutely IS true, and is the first point in the Nexus One warranty statement:
http://www.google.com/googlephone/nexusone-warranty.pdf
Click to expand...
Click to collapse
I stand corrected. I'm surprised to see that...wonder if the G1 warranty was also non-transferable. I would still call HTC... I'm betting they'll cover it. All they ever ask for over the phone is the IMEI number. I've never been asked for POP.
Hello. I made a video with this problem.
###.youtube.com/watch?v=lgNhBSvABTY
Lmao, nice bootanimation!
No really, that sucks. Try to send it to HTC
Yup screen took a hit, reloading firmware will not fix this. Send it in to HTC.
Hello. I just wanted to get some insight on some people who have successfully SWAPPED their phone with an unlocked bootloader because of a manufacturing defect.
My phone originally did not have dust under the screen and I unlocked it. Within 2 weeks it accumulated a TON of dust, called HTC, let them know I was unlocked with dust under the screen, and got my swap going. That was 3-4 weeks ago. I have my new phone (unlocked, however the bottom casing has a sliver of plastic chipped off and the screen isn't flush).
Today I got an email saying my estimated repair bill was $196.00 else I had to pay a triage fee to get my old phone back ( I'm not sure if they will charge the $560.00 for the swap phone as well.) I called and talked to a rep. All he said was that my MB needed to be replaced and shouldn't be charged. He issued and escalation and hopefully I can have this taken care of soon.
If anyone else has had a similar experience, or like stated, SWAPPED an unlocked phone no problem, please let me know how and if you had to ream HTC untill you got what you needed.
PS. My philosophy is if I brick a phone, tough ****. Its my fault. However manufacturing defects as such I have had are unacceptable on a nearly $600.00 unsubsidized phone. I wouldn't mind paying 30-40$ even. But 200 is just outrageous.
Thanks everyone.
Hitorii
LOL, it seems like HTC is saying peoples MB are broken a lot lately.
I had mine swapped and they didn't mention it at all, most likely because I didn't mention it.
cekle said:
I had mine swapped and they didn't mention it at all, most likely because I didn't mention it.
Click to expand...
Click to collapse
Is your ticket closed?
McFroger3 said:
LOL, it seems like HTC is saying peoples MB are broken a lot lately.
Click to expand...
Click to collapse
my thoughts exactly... i wonder if they are doing this strictly to people that have unlocked bootloader...
Just a heads up. I PM'ed swetland and he forwarded my message to google's side of HTC and Nexus one, perhaps this will help my cause.
Worst case scenario I'd like my old phone back and pay the 28$ triage fee and send back the one the Swapped phone ( as not to be charged the $560 for the POS scratched up phone they sent me as a "swap"). That's not unreasonable, is it?
Hopefully though someone will get back to me and let me know whats up and see to get it fixed. As a note, my current Nexus One is not unlocked.
Keep the comments rolling. I'd really like tips to deal with customer service, and it's better to have real world proof of someone actually doing this as it set the precedent. Ay?
Hitorii
Currency: Pound Sterling
Item Price
Level 1 - MB replacement 86,08
Labour 18,00
Delivery 6,87
VAT 19,42
Total 130,37
T_T
DJFliX said:
Currency: Pound Sterling
Item Price
Level 1 - MB replacement 86,08
Labour 18,00
Delivery 6,87
VAT 19,42
Total 130,37
T_T
Click to expand...
Click to collapse
Ouch. Mine doesn't even say MB or anything, just a $196.00 USD repair charge. No charge for labor or delivery... I really want this to get fixed today.
I'm in a similar situation now too. I mentioned I was rooted so I couldn't do the swap to begin with. I sent it in for repair and got the $196 price quote too. They wanted to replace a whole motherboard for a dead pixel.
I also escalated on wednesday and today they are being very stern about it not being under warranty.
I did find out that they are wanting to replace motherboards on rooted phones automatically. This is supposed to reinstate your warranty but also have you on a locked bootloader once again.
lazaro17 said:
I'm in a similar situation now too. I mentioned I was rooted so I couldn't do the swap to begin with. I sent it in for repair and got the $196 price quote too. They wanted to replace a whole motherboard for a dead pixel.
I also escalated on wednesday and today they are being very stern about it not being under warranty.
I did find out that they are wanting to replace motherboards on rooted phones automatically. This is supposed to reinstate your warranty but also have you on a locked bootloader once again.
Click to expand...
Click to collapse
So they basically charge you $196 to re-lock your boot-loader, what a bunch of crap.
McFroger3 said:
So they basically charge you $196 to re-lock your boot-loader, what a bunch of crap.
Click to expand...
Click to collapse
yes i guess this should be updated on the "relock your bootloader" thread.
so far the only way to relock your bootloader is to mail your phone into htc repair and have them rape you for $196 lol
lazaro17 said:
yes i guess this should be updated on the "relock your bootloader" thread.
so far the only way to relock your bootloader is to mail your phone into htc repair and have them rape you for $196 lol
Click to expand...
Click to collapse
So did you suck it up and pay? I'm wondering what can be done. They told me I was OK, they let me swap after telling them. If you could go into detail about your exchange of words with them it'd be appreciated.
Hitorii said:
So did you suck it up and pay? I'm wondering what can be done. They told me I was OK, they let me swap after telling them. If you could go into detail about your exchange of words with them it'd be appreciated.
Click to expand...
Click to collapse
Not yet I had to escalate my ticket again just to get a price quote on how much it'll be to fix the dead pixel itself (not replacing the whole motherboard).
I have a thread started with my whole story and updates here
http://forum.xda-developers.com/showthread.php?t=644838
They are being super stern about having an unlocked bootloader and voided warranty no matter what I say. So it looks like I'll have to pay one way or the other.
As a last glimmer of hope I messaged swetland as well to see if he'd be able to help any.
P.S. I thought about doing a swap without telling them I was rooted but I was afraid they would later charge me $196 for MB replacement + $530 for new phone.
Sorry mods, I didnt know where else to put this. Feel free to move it if this isn't a good place.
Ok, So I sent my phone in for repair (a backlight problem) and they sent it back after 2 weeks, and its still exactly the same.
So Ive sent it back again.
But in all honesty, Im not happy paying my monthly bill for a phone Ive not been using.
So do I have the right to demand a refund/not paying next month?
Also, Can I demand a brand new phone if it comes back broken again this time?
thanks guys
Boinngggggggg
Your signature says that you're running a custom ROM. If that's true then I wouldn't expect that you have any rights because you will have voided the warranty. What did they tell you when the phone was returned last time?
jakem said:
Your signature says that you're running a custom ROM. If that's true then I wouldn't expect that you have any rights because you will have voided the warranty. What did they tell you when the phone was returned last time?
Click to expand...
Click to collapse
I flashed everything back to stock so there is no sign Ive had a custom rom.
They said they couldn't find a problem at all with the phone. They re-flashed the software for me So i guess its a hardwear problem with the acctual phone....
lonelykatana said:
I flashed everything back to stock so there is no sign Ive had a custom rom.
They said they couldn't find a problem at all with the phone. They re-flashed the software for me So i guess its a hardwear problem with the acctual phone....
Click to expand...
Click to collapse
OK. I think the first step will be for you to get HTC to agree that there's a problem with the phone. Until that happens you don't really have a leg to stand on because the phone company will simply argue that you're not owed a refund because there's no problem with the phone (and I think they'd be right to say that).
Once you've proven that the phone is faulty you may be able to contact the phone company and ask for a refund. Unfortunately I don't know exactly what your rights are in this case but it seems reasonable that you shouldn't have to pay for the time when you were unable to use your contract phone. Maybe someone with a bit more expertise can jump in and help here.
The main point though is that you need to prove that you have a problem before you can ask for your money back and I don't think you've managed to do that just yet.
but your still using the SIM right?
Can you take it to their high street shop and demo them the fault? Does the backlight come on at all?
quasi_mojo said:
but your still using the SIM right?
Click to expand...
Click to collapse
No because I dont have a backup phone...
Can you take it to their high street shop and demo them the fault? Does the backlight come on at all?
Click to expand...
Click to collapse
No its the oppersit, It doesn't go off....
But thats not what Im asking.
lonelykatana said:
No because I dont have a backup phone....
Click to expand...
Click to collapse
then i'd argue with them till im blue in the face! i dont think you should be paying for a service you cannot use. at the very least they should knock it off your next bill or credit you what you've paid already...
id politely argue the point that you cant use your sim without a working handset and since the one they provided is faulty they either have to provide a backup handset whilst yours is being repaired or credit your account.
not sure how it would all work out but its worth a go.
as for the other stuff... if they keep sending it back saying there isnt a problem then you need to be able to prove that there is.
My experience...
My HD2 is off for repair, and as I haven't got insurance which would have entitled me to a loan hand set, VF UK have credited me with a month’s worth of my line rental. Used that to buy a crappy PAYG Nokia and popped my contract SIM in to it. It has £10 of calls on the PAYG SIM I can keep 'in case of emergency, which means I am actually only £10 down.
in the uk if you return something 3 times for the same fault and on the third occassion it still has the same fault you have the law on your side which i believe states they have not made reasonable effort to resolve the problem and they have to replace the device with the same model or another of equal value.
i had a similar thing with vodafone and they ended up giving me a 3gs for my broken hd2 as they had no hd2's or desires in stock.
vodafone didn't charge me for the 2 months it took to send it in and out for repair as i was being inconvenienced through no fault of my own.
on your repair notes it should state the fault you sent it in for each time. phone trading standards or at least threaten to if they don't sort it out
Johnston411 said:
in the uk if you return something 3 times for the same fault and on the third occassion it still has the same fault you have the law on your side which i believe states they have not made reasonable effort to resolve the problem and they have to replace the device with the same model or another of equal value.
Click to expand...
Click to collapse
That's what they've told me on '3 strikes and you're out', but also that have some HD2's in reserve for situations like this...
There must be a way for you to put your plan on hold so you don't pay the plan since you are not using it... all the matter of coordination and loosing time
Johnston411 said:
in the uk if you return something 3 times for the same fault and on the third occassion it still has the same fault you have the law on your side which i believe states they have not made reasonable effort to resolve the problem and they have to replace the device with the same model or another of equal value.
i had a similar thing with vodafone and they ended up giving me a 3gs for my broken hd2 as they had no hd2's or desires in stock.
vodafone didn't charge me for the 2 months it took to send it in and out for repair as i was being inconvenienced through no fault of my own.
on your repair notes it should state the fault you sent it in for each time. phone trading standards or at least threaten to if they don't sort it out
Click to expand...
Click to collapse
Ahh thats made me happy
Im glad to know Ive not been left with no cover.
Thanks guys
I've found a replacement screen on eBay for $68 but have no idea how to replace it. I don't see any disassembly of the screen on any of the teardown pics. Any help would be much appreciated.
Insurance thru tmo. Better off getting brand new out the box. Just my thought.
[G2/HTC Vision]
Yeah, that would be ideal but I bought the phone used. No insurance. Also everything, including the touchscreen, works perfectly fine still. The glass is just cracked.
djodpm said:
Yeah, that would be ideal but I bought the phone used. No insurance. Also everything, including the touchscreen, works perfectly fine still. The glass is just cracked.
Click to expand...
Click to collapse
You can call T-Mo, have them add the premium insurance, and then call back in a couple days and have them give you a replacement under the plan for $130.
EDIT: Make sure to get confirmation on this before you go through.
Of course, $68 is much better than $130. This link to a Desire Z teardown shows the top panel being taken apart (about 2/3 of the way down the page). It's a hell of a process; one that might leave you with more than just a screen issue if something were to go wrong.
Pix please and also what link are r u looking at? $68 seems to cheap. Just wanna make sure you dont end up with a mytouch or hero screen
Wow, thanks for your help so far guys. Sorry about the links, it wouldnt let me post a normal link since Im a new user, so just cut and paste.
Here is a link to the replacement screen I found on eBay, its actually $58:
cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=280580921344&ssPageName=STRK:MEWAX:IT#ht_2532wt_785
And here is a photo:
picasaweb.google.com/lh/photo/YQQk9mou_kp-7iN6ItklDtTVQVAkEM77fsYCIJiprL0?feat=directlink
djodpm said:
Wow, thanks for your help so far guys. Sorry about the links, it wouldnt let me post a normal link since Im a new user, so just cut and paste.
Here is a link to the replacement screen I found on eBay, its actually $58:
cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=280580921344&ssPageName=STRK:MEWAX:IT#ht_2532wt_785
And here is a photo:
picasaweb.google.com/lh/photo/YQQk9mou_kp-7iN6ItklDtTVQVAkEM77fsYCIJiprL0?feat=directlink
Click to expand...
Click to collapse
thats pretty bad on the phone but yes that is the right screen.
You cracked the touch screen part not the lcd which would of cost more.
Good luck with replacing it. Idk how good you are at this stuff but for me it doesnt look to hard just make sure you have all the right tools.
and @ EfemaN
thanks for the link. and has anyone looked to see if the led has multi- color?
i don't think you can add insurance now. only at the time you bought the phone.
actually when i bought, they added insurance w/o telling me. i found it later and canceled cuz it's 6.99/mo and deductible is 130. i thought 130 is way too much.
how much will HTC charge you? around 200?
HTC wont even repair them yet, that is the worst part. Below is the email I got from HTC customer service.
We apologize for any issues you are experiencing with your device and would be happy to assist. Unfortunately, we are not currently supporting this device for repair. We will have RMA options available soon, but do not have an ETA on when this will take effect. If you have any questions or concerns, please contact Customer Care at 1.888.356.2375.
I was able to remove and re-add insurance back over the last year or so that I had my Blackberry. There's no harm in just calling to ask.
I just called T-Mobile to have a new G2 sent (having radio issues), and during the usual agreement word-for-word reading, the rep mentioned the "if we find that you screwed up your phone" fee of.. I believe she said around $280, and if I remember correctly, it was $130 for the Blackberry. That $68 screen seems a little more attractive now...
I called and tried to add insurance to my G2 today. T-Mobile said I had the phone more than 15 days and could not add it :-(
They did say that there is a year warranty on the phone that covers defects, but not breaks caused by consumer.
I also asked if they have an open enrollment period like some phone insurance companies do and they said that they didn't.
The DID however say that if I went to a T-Mobile store and got any repairs or exchanges done, I would be able to add insurance.
FYI my G2 is in perfect condition. Was just wanting to know if I could add it. Wish I would have when I had the chance.
Just so you guys are aware..
Insurance can be added only during an open enrollment period - purchase of a new phone or a warranty exchange. More or less, whenever T-mobile gives you a phone, you have 14 days to add it to the line.
That being said, the qualifying event that enables you to add insurance to your line doesn't necessarily have to cover the phone that was purchased or exchanged. The insurance will actually follow the sim card (iphone excluded) so that if you put your sim card into another device, that is actually the device that is currently covered.
Now, if you have a phone that can't receive a signal (totally inoperable as a phone) you might run into some difficulties actually making the claim. While it is technically policy, they would certainly prefer to see some usage on the phone you're trying to make a claim on. Depends on who you talk to, really.
Figured I would share. Toodles.
Bishybob said:
I called and tried to add insurance to my G2 today. T-Mobile said I had the phone more than 15 days and could not add it :-(
They did say that there is a year warranty on the phone that covers defects, but not breaks caused by consumer.
I also asked if they have an open enrollment period like some phone insurance companies do and they said that they didn't.
The DID however say that if I went to a T-Mobile store and got any repairs or exchanges done, I would be able to add insurance.
FYI my G2 is in perfect condition. Was just wanting to know if I could add it. Wish I would have when I had the chance.
Click to expand...
Click to collapse
why dont you sim unlock your phone and see if you cant get signal, get your replacement device, which would be covered as a defect, and then add insurance to that one. I prefer sprints insurance, they will even let you claim a phone you got used from ebay/cl or whatever. Also, you might want to look into a third party insurance provider, as asurion is who covers it through every carrier anyway. They will always just tell you to call them, wont make anything easier.
Does anyone have a better tear down link than this?: tjworld.net/blog/htc-desire-z-tear-down
This assumes that the 1/2 that the screen is attached to is separated from the other 1/2 of the phone. I ordered a new digitizer and am just waiting for it to arrive. I was quoted $50 labor from a local shop here in NYC. I ordered the part for $36.
good luck with this man
it really sucks to have almost no good guides on how to take apart a phone
i did a screen replacement with my old vibrant
it was terrible
So I'm in the UK and i bought it on eBay, brand new in July from a seller in Sweden, it's been great but noticed yesterday that something internally has come loose and is moving about (maybe a camera component as it's in the top half)
The seller is giving me the silent treatment so far but i wondered if i would be returning it to them or direct to Oneplus? and where?
Tia!
You'll still be covered by Paypal, so get a claim in ASAP. Also, the IN2020 model is the Chinese variant, so won't be covered by warranty in the UK.
Yes this is what i thought regarding the CH variant, just went through the repair steps on UK oneplus site and looked like it was going to let me return it? didn't complete though as i haven't got a temp phone yet.
A PP claim would involve a full refund tho and i'm not sure i need to do that? Could maybe save some quids though as the 8pro is £70 cheaper now
deebo007 said:
You'll still be covered by Paypal, so get a claim in ASAP.
Click to expand...
Click to collapse
PayPal will only cover a SNAD (Significantly Not As Described) claim if the fault was already there when the item was first received. It is not a warranty.
In this case the problem developed only a few days ago.
r3k0 said:
In this case the problem developed only a few days ago.
Click to expand...
Click to collapse
Go PayPal buddy, UK will return it I would have thought, they won't have parts, my OnePlus 5 went to Czech Republic when RMA'd.
Could ask but why should you if it's faulty, you as the buyer are protected way more than the seller, I've learned this the hard way, even though I wasn't at fault
Ok well i requested a return with UK oneplus so will say what they say tomoz.
I mean what will be quicker though? I will have to return it before seeing my money back, then i have to buy another which will take close to a week to arrive, prob not a lot in it i guess? but i suppose i could make the saving as well? :/
So looking at my paypal i bought this on 17th of June.
Which means i don't see any option for returning for a refund? Can't see it on paypal or ebay.
Do i have to contact paypal?
r3k0 said:
So looking at my paypal i bought this on 17th of June.
Which means i don't see any option for returning for a refund? Can't see it on paypal or ebay.
Do i have to contact paypal?
Click to expand...
Click to collapse
Afaik theres a 6 month fair usage policy globally for goods bought.. Not sure if they have to adhere to this but I'd have thought so.
You don't expect things to go wrong that soon. So you should have a case.
Tbh though they may just fix the device lol (OnePlus I mean)
There are only two valid scenarios for claiming through PayPal - Item Not Received (INR) or Significantly Not As Described (SNAD). Neither of these are true in this case (the phone was received, and was working when it was received), so there is no valid claim against PayPal.
Had the phone been bought from a UK-based seller, then the contract would have been with that seller and they would have been responsible for repair or replacement. I have no idea what the situation is in Sweden, but they may have similar legislation.
The OP may be lucky, and OnePlus UK might repair/replace (although there's no legal obligation on them to do so), but if not then any responsibility sits with the (Swedish) seller of the phone.
r3k0 said:
So I'm in the UK and i bought it on eBay, brand new in July from a seller in Sweden, it's been great but noticed yesterday that something internally has come loose and is moving about (maybe a camera component as it's in the top half)
The seller is giving me the silent treatment so far but i wondered if i would be returning it to them or direct to Oneplus? and where?
Tia!
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Wait. So this isn't just the image stabilisation module? Because I feel something loose when I shake my phone too...
feld719 said:
Wait. So this isn't just the image stabilisation module? Because I feel something loose when I shake my phone too...
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Don't think so... pretty sure mine never had anything moving in it? Can some other 8 Pro owners give there's a shake and confirm it doesn't resemble a baby rattle please
And thanks for all the help and responses chaps, eBay user still not replied so still waiting to hear back from OPUK, so we will see and i will keep this thread updated
r3k0 said:
Don't think so... pretty sure mine never had anything moving in it? Can some other 8 Pro owners give there's a shake and confirm it doesn't resemble a baby rattle please
And thanks for all the help and responses chaps, eBay user still not replied so still waiting to hear back from OPUK, so we will see and i will keep this thread updated
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Does the rattle decrease when the camera is on?
feld719 said:
Does the rattle decrease when the camera is on?
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Haha Yes! but i'm still 99% sure it shouldn't do it? Did yours always do it?
r3k0 said:
Haha Yes! but i'm still 99% sure it shouldn't do it? Did yours always do it?
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Yep mine does it.
Was reading about it here some of the samsung forums https://www.bing.com/search?q=phone...8eda50e86fc85f51&pglt=547&FORM=ANNTA1&PC=U531
Honestly I can't remember if mine always did it or not.
Dang, seems fairly common across diff phones then... :/
I have dropped mine a few times while in a decent case so no signs at all from drop damage but maybe this is what dislodged it? They are prob originally held in place with double-sided sticky tape like a lot of components in phones... Whack!!
Philip said:
There are only two valid scenarios for claiming through PayPal - Item Not Received (INR) or Significantly Not As Described (SNAD). Neither of these are true in this case (the phone was received, and was working when it was received), so there is no valid claim against PayPal.
Had the phone been bought from a UK-based seller, then the contract would have been with that seller and they would have been responsible for repair or replacement. I have no idea what the situation is in Sweden, but they may have similar legislation.
The OP may be lucky, and OnePlus UK might repair/replace (although there's no legal obligation on them to do so), but if not then any responsibility sits with the (Swedish) seller of the phone.
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If someone buys something from via PayPal and it goes wrong a few weeks / months later, there's no case to answer?? That cant be right..
---------- Post added at 09:18 PM ---------- Previous post was at 09:17 PM ----------
r3k0 said:
Haha Yes! but i'm still 99% sure it shouldn't do it? Did yours always do it?
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They all do if mate. It's normal
dladz said:
If someone buys something from via PayPal and it goes wrong a few weeks / months later, there's no case to answer?? That cant be right..
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You are buying a phone from a Seller. All that PayPal are doing in that transaction is acting as the payment processor. As part of their service, they offer protection to the Buyer against (1) Item Not Received (you pay for the phone and nothing arrives) or (2) the item being Significantly Not As Described (you receive a phone with a broken screen, or you pay for an 8 Pro and you receive an 8, or even an empty box).
They do not offer a warranty - if the item arrives, and it is as described, then PayPal's liability ends at that point.
Any warranty issues (i.e. the phone having problems some time after arriving) are the liability of the Seller and have nothing to do with PayPal. (In some cases the manufacturer will offer an additional warranty and will repair an item directly, but that's a goodwill offer on their part, not a legal obligation).
The complications in this particular case are that (1) the Buyer is in the UK and the Seller is in Sweden, (2) the Seller is not being responsive, and (3) the Buyer has admitted to having dropped the phone a number of times.
Philip said:
You are buying a phone from a Seller. All that PayPal are doing in that transaction is acting as the payment processor. As part of their service, they offer protection to the Buyer against (1) Item Not Received (you pay for the phone and nothing arrives) or (2) the item being Significantly Not As Described (you receive a phone with a broken screen, or you pay for an 8 Pro and you receive an 8, or even an empty box).
They do not offer a warranty - if the item arrives, and it is as described, then PayPal's liability ends at that point.
Any warranty issues (i.e. the phone having problems some time after arriving) are the liability of the Seller and have nothing to do with PayPal. (In some cases the manufacturer will offer an additional warranty and will repair an item directly, but that's a goodwill offer on their part, not a legal obligation).
The complications in this particular case are that (1) the Buyer is in the UK and the Seller is in Sweden, (2) the Seller is not being responsive, and (3) the Buyer has admitted to having dropped the phone a number of times.
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Ah @ 3
that changes things.
fair enough, tbh i've had my fair share of crap as a seller with paypal, they're not the best customer service i've ever had lets put it that way.
Anyway, i think he'll get it sorted via RMA in the uk tbh, i think it'll work.
Or it'll be too late by the time they've fixed it.
Ok, so is dropping it from say 1 to 2 foot is not part general use? Obviously I'm not going to declare this so really it shouldn't be an issue.
I agree that Paypal don't really have a part of this, but if they offer reimbursement/guarantee on this sort of thing then yes i will take them up on that but I'm not going to push it.
Just waiting to hear back from Oneplus...