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Thought I would share this with you all, I know how I feel, how about you?
I have been bought an O2 exec on contract via O2 online as an Xmas present. The exec is an advanced device and many things can go wrong that may require it being returned for replacement. It would be difficult for someone without some technical knowledge to give an exec a decent test and ensure everything, BT, Wifi, 3G, SMS, Video, Camera, MP3 etc etc is working correctly. So I contact O2 and request nicely that they confirm my warranty does not start until the 25th Dec. My exec has arrived, I have not even seen the box yet, my wife has already wrapped it ready to place under the tree in a couple of weeks ready for me to open Christmas morning. I could have and still could open it up and test it to make sure I am happy everything is okay but I don't want to! I am so looking forward to opening and holding my exec for the first time on Christmas morning. I understand that if it did turn out to have a fault I would have to wait until I could get to an O2 shop to get it replaced, thats fine. However O2 have stated in there email to me, copy below, that they will not delay my warranty until the 25th and that it will expire while it is still unopened and unused. I am disgusted!
Dear Simon,
Thank you for contacting O2 Customer Service.
I am sorry for any inconvenience that may have been caused. The 28 day exchange
period for your O2 XDA Exec will end on 18 December 2005. We will not be able to
extend the exchange period for your phone.
If your phone is faulty, you will need to contact us before 19 December 2005.
We wish you a Merry Christmas and a very Happy New Year.
If you need further information about this matter, please reply to this email.
For further details about O2, please visit our online Help Centre at:
http://www.o2.co.uk/help
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Can I have your comments please guys, I would like to forward this topic to them!
Thanks, Simon
Why didn't you bought it at the beginning of Decebmer. this way you could've returned it at the beginning of 2006.
Good luck and go enjoy your toy !
Because O2 were offering a "Today Only" discounted price on the day it was purchased.
@gooroo, so wanted to save money and you want special treatment? I'm not sure it is reasonable to have both!
My 2 cents
Your warranty will not have run out. Your right to an instant replacement will have run out. If the device is faulty it will still be repaired. But you might be without it for a month.
Expecting O2 to extend the 28day period on your say-so is unrealistic at best. Its not the way the world works (and never will be!).
If they allowed it for you, then everyone would be doing it to get an extra month or so added to the 28 days. They only have your say-so that you aint gonna open the device until December! If I was in customer support and a customer said this to me I would be skeptical to say the least!
If you are worried, and dont want to open it then I would send it back towards the end of the 28 days, say its faulty, and get a replacement. The replacement will have a renewed 28days on it from what I can gather.
Nigel
To be honest, you could have asked them in advance about this.
You cant change terms of contract willy nilly after the purchase. And chances are that the return/repair terms are tied into O2s contract with HTC.
Besides, theres still the 1 year warranty in case its faulty....
I did not think this was special treatment. It is common practice for shops to allow customers to bring faulty items back for replacement after christmas. How would O2 suffer from agreeing to my request, If the unit works fine they have nothing to fear do they? I have not asked for my contract not to start until the 25th I have not asked for my 1 year manufactuer warranty to start until the 25th. The sim card will not be activated until the 25th. I just feel that in this season of good will to all that this is no way to treat your customers, instead O2 customer services should be shouting from the roof tops that all phones bought for christmas can be replace if discovered to be faulty within 14days of christmas. I really thought I was being hard done by, but now I am starting to feel like I am being the pain in the arse.
@gooroo, look just open it and play with it for a few days and make sure all is well. Then seal again and it will be even more fun to wait until 25 Dec, a bit like foreplay
And you'll the reassurance that on 25th your device will be perfect and no disappointment
Are you for real ?
I am disgusted!
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Personally, I'm disgusted that you think your so self important that you believe a company should bend over backwards to accomodate your individual Christmas gift requirements.
Imagine if everybody took this stance and ordered electrical items or whatever, but asked for their Warranty to start at a given date because it suited them ?
No offense intended, i'm just kind of surprised anyone would be "disgusted" and "angry" at a service that is quite honest and open about having a fixed 28 day warranty period. :roll:
@gaspx, its not just a given date, its the date at which retailers make a huge amount of profit from us their customers every year!
As for being sceptical, its not like they would not be able to check if I had used it before hand, as soon as I register the sim their network would know.
Anyway, I guess I am being over the top. I am sure it will be fine anyway looking at all the reports on here from people saying, buggy, slow, crashes, not working etc etc. Perhaps I would not be so concerned if we were not expected to beta test their stuff in the first place!
Regards, Simon
i feel that the company did nothing wrong. you already got it at a special price and if you want to have standards for yourself (not opening presents till xmas day itself), you expect others to follow suit.
As has been said previously...the 28day is a right to return the phone as a change-of-mind option only. The warranty will not end after that period - if the phone has a fault when you start using it, you can send it back for a replacement.
Ant
Sorry guys, look I must really have got this badly wrong. My mistake, I really thought you would all take my side and just think O2 were being mean. I dont earn alot of money, it takes some saving before we can afford to buy something like the exec. Like buzz says, I have a family to feed and this is the one time each year that I can choose to have a little luxury. It's not like I am being strange wanting to wait until Christmas before opening presents, I am pretty sure millions do the same thing the world over.
What I was asking for from O2 costs them nothing, indeed if nothing was wrong with their exec it really would cost them nothing and if there was something wrong with it then they would have had to replace it anyway. All I was hoping to avoid was being disasppointed by receiving a gift from my wife at Christmas that did not work and then having to wait 2 weeks maybe before O2 replaced or repaired it under the 1 year warranty.
Sorry to have got you all wound up. I will shut up now and eat some humble pie. Certainly didn't expect this kind of response doh!
Regards to you all, and have a GREEEEAT Christmas guys
Simon
Just to cheer you up a bit, the XDA comes with a 2 year warranty, not one!!!
Stop being negative. Enjoy what you have.
gooroo, the one thing you DO want to check (and your wife can easily do this for you now without any technical knowledge) is that they've sent you a NEW Exec. I.e. one that's never been touched before. There are several reports on these forums of O2 sending out previously-returned Execs to new customers instead of sending them fresh ones and reserving the fixed/secondhand ones for warranty returns.
Get your wife to open the box and see whether it all smells new, whether everything is neatly wrapped up in little bags and whether there are any finger prints on the box, the manuals and the Exec itself.
If it looks suspicious then call O2 and stick a rocket up their collective arse. Their practise of selling second-hand phones as new is ****ing disgusting and they should be investigated by Trading Standards. :evil: Just MHO, of course.
After all this I hope you're really happy with your Exec and that you have no problems with it. Have a good Christmas and don't neglect the kids to play with your new 'baby'!
For what it's worth I don't think some of the responses above were warranted (no pun intended)...you made an honest post and people should perhaps have not jumped down your throat about it.
Bottom line is though that the 28day thing is a have-you-changed-your-mind-about-wanting-the-phone thing. Sure they could exercise a bit of festive understanding but it's not their obligation to be. But as your main concern is that it works, not that you won't like it, the 28day limit is irrelevant.
I do suggest that you get your wife to check that it's not a return (I got a refurbished XDA2 supposedly as brand new and I demanded they send a new one out - I didn't return the one I had til they did) and then get her to wrap it all up nicely again. If it's faulty when you get yer mitts on it, then you have the right to send it back as such.
Hope it all works out well for you, which I'm sure it will.
Merry Xmas everyone!!
Ant
Anton.Valleyman said:
For what it's worth I don't think some of the responses above were warranted (no pun intended)...you made an honest post and people should perhaps have not jumped down your throat about it.....[snippy]
Ant
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Yes, you should only expect posts that agree with whatever you say.... SURE!
:wink:
tyl said:
Yes, you should only expect posts that agree with whatever you say.... SURE!
:wink:
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LOL, I'm only saying that looking at some of them, I think he was a bit hard done by. Anyway, subject closed now I guess.
Ant
Yeah, well, at the risk of flogging a dead 'un, I wanted to pitch in to support the OP and say I'm doing the exact same thing. I also asked if I could have my renewal start from the 25th so I would have the full 28 days and was told that no, it would actually start that same day, regardless of the fact that I wasn't going to receive the Universal for an unknown period of time...
Knowing that, when it arrived I opened it up (loooove that box) checked it was all ok, doing a hard boot and basic install etc then gritted my teeth and wrapped it all back up again. This was a few weeks ago now (3+ anyway) and I will *never* do this again! :lol: the suspense is killing me!
Respect is due to the OP for delaying gratification in a world obsessed with instant pleasure, and for eating humble pie, another increasingly rare trait.
@gooroo: Do get someone to check that it is an original and maybe run through a basic reboot / sim check because it's easy to do and worth making sure that Christmas day (Christmas Eve for the Catholics amongst us) doesn't end with a whimper
29 days to go...........
Hey all the story is this:
I had been using the JASJAR for a couple of months now and suddenly the phone (and I mean only the phone) has stopped working....What happens is that with my Vodafone SIM card I get signal but I cannot make or receive calls....When they call me they get voicemail, when I try to call the phone tries to make a call but after 30 seconds I get ' Call ended'.
I have even upgarded the device to the ROM given by imate and still the same thing happens....The green light flashes but it looks to people calling me that the phone is off.
I contacted Expansys where the phone was bought from and they advised to contact SBE which is imate's service center. I did and they kindly offered to have the phone picked up by courrier and have a look at it. They did and after a week or so they came back with a quote for 100+ pounds for replacing the phones main board! They said that warranty will not cover it because ' it is out of warranty according to the manufacturing date'.
I of course freaked out and spoke to imate on-line support and they advised me that the excuse will not stand and that all phones are covered by their date of purchase and that I should write an email to imate support explaining the situation. I did and the reply outraged me even more....
They said that the spoke to the service center and that they advised them that "it has been verified that the coaxial cable on the device is faulty and this is considered as a physical damage." The phone had NO damage when it left me and it has never suffered any....
:twisted:
Has this happened to anyone before? What should I do next? They provide lame excuses and they do not honour their warranty....Are they just trying to make more money out of me? Any advise will be appreciated and if anyone has taken a case like this to a cunsumers right association I will be glad to hear from them....I am not willing to give this up...
Thank you in advance,
Argy
PS I have all email and on-line chat on file for anyone that does not believe it....
i had a simaler problem with my a1000 which i got from 3uk
i ended up paying off my contract about the 6month mark and a few month later the phone stopped charging,
i assumed motorola would fix it being the manufacture but they said its outsourced to 3 and they handle all the repairs.
i rang 3uk and they asked me for my account number i advised them that i was no longer a coustomer as i payed off my contract but the phone was still under the 12 manufactures warantie.
they said they wouldnt even look at it as i was no longer a 3uk coustomer and that i would have to speak to motorola, motorola said exactly the oposate and that as it was a 3uk phone it was up to them to fix it.
after numerous calls and letters both from myself and consumer rights nothing was done and eventualy the 12 month past ......
i have it as a paper weight now lol
not relervant to your story but it might help somone else
good look ... dont let them screw you over
argyris said:
I contacted Expansys where the phone was bought from and they advised to contact SBE which is imate's service center.
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If you bought the phone from Expansys then (in theory) your contract is with them, not with SBE or I-Mate or anybody else.
Expansys should honour their contract with you and provide warranty cover, not refer you to someone else.
I'm no expert in consumer contract law (so I could be wrong) but I believe this to be the case. If it was a mail-order purchase then your rights should be even stronger, I think.
Your best bet might be to contact a Citizens Advice Bureau and find out what their opinion is. I'd have thought they'd examine the small print of your contract with Expansys and then tell you whether you have a valid warranty claim against them or not.
Good luck.
if you paid originally for it on your credit card, they might be able to help aswell.
If you bought the phone from Expansys then (in theory) your contract is with them, not with SBE or I-Mate or anybody else.
Expansys should honour their contract with you and provide warranty cover, not refer you to someone else.
I'm no expert in consumer contract law (so I could be wrong) but I believe this to be the case. If it was a mail-order purchase then your rights should be even stronger, I think.
Good luck.[/quote]
I bought the phone as a SIM free phone and not with a contract so I guess this makes things even worse.....but it was a mail order.... To be honest I think we are all totally screwed when it comes to dealing with this kind of problems....they will always say that the fault is ours and we can do nothing to prove it....
argyris said:
I bought the phone as a SIM free phone and not with a contract so I guess this makes things even worse.....but it was a mail order.... To be honest I think we are all totally screwed when it comes to dealing with this kind of problems....they will always say that the fault is ours and we can do nothing to prove it....
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I meant your contract of sale, not the monthly contract for the talkplan.
When you buy something from someone, you make a contract with them. In your case your contract was with Expansys and they have a legal obligation to support reasonable claims of items being unfit for purpose or not in working order.
I contacted Expansys, lets see what they have to say now....
Anyone know of any consuner rights group that might be able to help?
Thanx
argyris said:
Anyone know of any consuner rights group that might be able to help?
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The UK Government has a website that might help:
http://www.consumerdirect.gov.uk/
You can call them for a chat too. Might be worth a try.
Or put "uk consumer rights" into Goooooogle and see what comes up.
One interesting paragraph on this page says:
No excuses
The law says it's up to the seller to deal with complaints about defective goods or other failures to comply with your statutory rights. Don't accept the excuse that "It's the manufacturer's fault," although you might also have additional rights against the manufacturer under a guarantee.
Think twice before you buy from a trader who displays a 'no refunds' notice. It is against the law, unless it also tells you that this does not affect your statutory rights .
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I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
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You are right, I did a bit of searching in some goverment sites and it states that when they act like agents you cannot blame them for anything....you have to take it up with the manufacturer.
Some useful stuff I found out are:
http://www.dti.gov.uk/ccp/topics1/facts/distancesell.htm
http://www.euroconsumer.org.uk/
http://www.consumerdirect.gov.uk/links/index.shtml
I think everyone should take a quick read and finally know their rights....
Final Update!!
Since neither i-mate nor SBE would reply to any mails I finally paid for the repair of the phone. The guy I spoke to on the phone admited that they have a lot of Jasjars in for repairs and at most of them the warranty is not honoured....
This is a warning for all people wanting to buy one! DONT! The warranty will not be honoured in case it breaks down and i-mate is only good for advertising.....
DO NOT BUT THE JASJAR!
Would it be the same case trying to get warrenty for the O2 version?
I have had a similar problem and have had enough of O2 and need some advice. 2 months ago I plugged the charger into my XDA Exec and the charger port got pushed back into the phone. So I was a bit annoyed that this would happen but I took it to the O2 shop who said it's not a problem and as the phone hasn't even been out a year it will be under warranty and should be no more than 3 weeks being repaired.
After four weeks I got a phone call saying that it wasn't under warranty and that the cost for repair would be £350 because they had to replace some sort of chip. I know this isn't true as the phone worked perfectly it just couldn't be charged. So I said I would not pay this and I wanted it returned. After a week still no sign of the phone I called O2 to tell them the whole story and they said that it could be repaired under the warranty and it wasn't a problem, I just had to send it straight to the repair centre without going through the shop.
I sat and waited until today 2 months after the phone originally broke and it got delivered back to the O2 shop.
I think it's disgusting that this has happened and wondered what my next plan of action should be??
argyris said:
I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
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Click to collapse
You are right, I did a bit of searching in some goverment sites and it states that when they act like agents you cannot blame them for anything....you have to take it up with the manufacturer.
Some useful stuff I found out are:
http://www.dti.gov.uk/ccp/topics1/facts/distancesell.htm
http://www.euroconsumer.org.uk/
http://www.consumerdirect.gov.uk/links/index.shtml
I think everyone should take a quick read and finally know their rights....
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This doesn't work like that in all country's ! In Holland they suppliers is responsable, the is : The name in Header on the bill. They could say the're only agents, but when they give you a bill with their name on it, you bought it for tehm, thus; they are responable...
NO FINEPRINT CAN EVER OVERRULE ANY LAWS....
Hey all,
I got my phone back today and guess what???? It does not charge or gets recognised by the computer....It was returned with a QTEK ROM although it is a Imate phone....
I am now sure this imate/SBE thing is all a nice scam that rips people off....
argyris said:
Hey all,
I got my phone back today and guess what???? It does not charge or gets recognised by the computer....It was returned with a QTEK ROM although it is a Imate phone....
I am now sure this imate/SBE thing is all a nice scam that rips people off....
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If you paid for the repair then sue them for not repairing - find their local trading standards office in the UK to complain to, complain to your VISA company etc etc.
Do you have anyone in the UK who can do this for you?
Richard
rICHARD,
I told them that I did not get what I paid for and I am expecting a repair. They came back saying that they do provide warranty for all repairs they make so they will accept it back and repair it without any more cost for me....
The only thing to do is wait and see....I will post back any news....
Why not report them for piracy to HTC / Microsoft? I am led to believe loading a rom from one manufacturer onto another's device amounts to software piracy as your software was bought from i-mate and you now have Qtek's O.S.....
Expansys
I bought mine through expansys you have to show proof of purchase, you can get this by emailing expansys or digging up your old email confirmation. The rest of your problem seem to be bs.
1.) email I-mate [email protected]
2.) If I-mate gave you an rma number you don't pay for anything
3.) once you get you phone in prepare to wait
argyris,
Have you tried to insert another SIM card in the phone?
I have this weird problem with the JJ. I have 2 SIM's with 2 different Operators. The JJ works just fine with one SIM .....
BUT, when I insert the other SIM, I can make calls normally, but I can receive only ONE call (i mean it, ONE), after that the damn thing won't receive calls anymore!
After trying to make calls for several times it does work, but again, one incoming call and that's it.
I tried that SIM in the 8800, it works just great.
Anybody has an idea on what's going on?
Thank you guys..
Heres the story:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
First I was going to buy it off Amazon, unlocked, £450 <-- Awesome!
But then I checked the next day, and it went up to £519, not sure if there was an original error or I was just very unlucky, needless to say I was very angry and dissapointed
So I headed over to ebay, I wasn't finding anything to great (price wise) but then I found a O2 locked brand new HD2. As I was going to use an O2 PAYG sim card anyway, I decided that that would be the phone I bought
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Everything seemed fine, but just now I've been reading around on forums (includng xda) and Ive seen that O2 models mess around with the HD2's software, ripping some of the things out of it (like the wifi router), so now Im worried im not going to have a very good version.
+ The phone is an unwanted upgrade from the guy on ebay, I didnt think that would make any difference going together with a PAYG sim, but now Im worrying.
Final question, will I have O2 branding on the back?
[★] said:
Heres the story:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
First I was going to buy it off Amazon, unlocked, £450 <-- Awesome!
But then I checked the next day, and it went up to £519, not sure if there was an original error or I was just very unlucky, needless to say I was very angry and dissapointed
So I headed over to ebay, I wasn't finding anything to great (price wise) but then I found a O2 locked brand new HD2. As I was going to use an O2 PAYG sim card anyway, I decided that that would be the phone I bought
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Everything seemed fine, but just now I've been reading around on forums (includng xda) and Ive seen that O2 models mess around with the HD2's software, ripping some of the things out of it (like the wifi router), so now Im worried im not going to have a very good version.
+ The phone is an unwanted upgrade from the guy on ebay, I didnt think that would make any difference going together with a PAYG sim, but now Im worrying.
Final question, will I have O2 branding on the back?
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Click to collapse
Dont worry. If the o2 software bothers you you can always put a stock htc rom on. See here for information.
Oh and there is no o2 branding on the case and barely any in the ROM either tbh. I have one myself. Im considering following the above guide 2moz just for the hell of it although i havent had any probs with the o2 rom so far.
[★] said:
Heres the story:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
First I was going to buy it off Amazon, unlocked, £450 <-- Awesome!
But then I checked the next day, and it went up to £519, not sure if there was an original error or I was just very unlucky, needless to say I was very angry and dissapointed
So I headed over to ebay, I wasn't finding anything to great (price wise) but then I found a O2 locked brand new HD2. As I was going to use an O2 PAYG sim card anyway, I decided that that would be the phone I bought
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Everything seemed fine, but just now I've been reading around on forums (includng xda) and Ive seen that O2 models mess around with the HD2's software, ripping some of the things out of it (like the wifi router), so now Im worried im not going to have a very good version.
+ The phone is an unwanted upgrade from the guy on ebay, I didnt think that would make any difference going together with a PAYG sim, but now Im worrying.
Final question, will I have O2 branding on the back?
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Click to collapse
No external branding from what I'm aware, but using goldcard / hardspl (when its out) you can flash to any standard rom and get the features back
damn you optiknerv, you beat me too it
Wow thanks guys, another LOAD off my mind, geez xda forums are great
So there are no problems right?
Oh and what are your views on the fact that its somebody elses contract upgrade?
[★] said:
Wow thanks guys, another LOAD off my mind, geez xda forums are great
So there are no problems right?
Oh and what are your views on the fact that its somebody elses contract upgrade?
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If you got it cheap and it aint broke. Fool them!!
Mines O2 free upgrade on my contract. There is zero branding on the hardware and pretty much the only O2 branding i have seen on the phone is there wallpaper. I have filled out the form on there website to get it unlocked in case I ever need to use it on another network.
The only problem i have with it is that i am going have to jump through the hoops of using the goldcard method the flash it but i guess that's not to hard.
bzdemes said:
Mines O2 free upgrade on my contract. There is zero branding on the hardware and pretty much the only O2 branding i have seen on the phone is there wallpaper. I have filled out the form on there website to get it unlocked in case I ever need to use it on another network.
The only problem i have with it is that i am going have to jump through the hoops of using the goldcard method the flash it but i guess that's not to hard.
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What do you mean by jump through hoops, whats the problem?
Also could you send me a link to the form for unlocking? I'm thinking it might be a good idea for the future. Could I unlock now and keep my O2 PAYG card in it as normal, I could right? It would just be like using the sim card in a phone that was locked from the start
bzdemes said:
Mines O2 free upgrade on my contract. There is zero branding on the hardware and pretty much the only O2 branding i have seen on the phone is there wallpaper. I have filled out the form on there website to get it unlocked in case I ever need to use it on another network.
The only problem i have with it is that i am going have to jump through the hoops of using the goldcard method the flash it but i guess that's not to hard.
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What form is that? Havent heard of that.
branded HTC devices
I made some bad experiences with an o2-branded HTC Touch HD from Germany. In case of warrenty HTC told me to contact an o2-shop in order to get it repaired. It took some extra time to get it back because I had to give it to o2 (and they sent it to htc) Therefore I decided to buy a HTC HD2 without any branding to avoid this kindergarden games this time and forever.
The second point is that (if you don't want do use HSPL) branded roms are published not that regularly as stock-unbranded are.
PS: o2 costumers help each other all across Europe, don't they?!!
weichei said:
I made some bad experiences with an o2-branded HTC Touch HD from Germany. In case of warrenty HTC told me to contact an o2-shop in order to get it repaired. It took some extra time to get it back because I had to give it to o2 (and they sent it to htc) Therefore I decided to buy a HTC HD2 without any branding to avoid this kindergarden games this time and forever.
The second point is that (if you don't want do use HSPL) branded roms are published not that regularly as stock-unbranded are.
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That is true but he has bought it second hand and so he doesnt have a warranty as a second owner. Flame me if ive got buyers rights wrong.
Good choice. You can install the WiFi router separately and the total ammount of branding on the phone is the wallpaper which you can change. And the O2 doesnt seem to have half the bugs that people are complaining about.
My handset speaker doesnt crackle, all of my SMSs send with no problem, there are no spelling mistakes and all is well with the phone!
I think this is the correct link
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset Unlocking Form
basically O2 are unlocking there phones for free. Sounds like it takes a while for them to give you the unlock code. Think it told me 28 days or something. I am in no rush to have it unlocked just figured its worth doing just in case.
That is true but he has bought it second hand and so he doesnt have a warranty as a second owner. Flame me if ive got buyers rights wrong.
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Yeah thats one of the only problems I have with it, Its not really second hand though, its unopened, but I guess that still kinda counts as SH. Heres a question for you, is there anyway I can get new warranty on it from either O2 or HTC ?
Reading the warrenty agreement in my O2 HD2 i bought on ebay, it mentions about second hand buyers, (i should have read it a bit more); but its a case of, if you can show proof of purchase, it should be no problem.
MidnightDraven said:
Reading the warrenty agreement in my O2 HD2 i bought on ebay, it mentions about second hand buyers, (i should have read it a bit more); but its a case of, if you can show proof of purchase, it should be no problem.
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Ahh, well it was an upgrade, so He said there was no reciept with it? shall I just ask for all paper work he has for it ?
[★] said:
Ahh, well it was an upgrade, so He said there was no reciept with it? shall I just ask for all paper work he has for it ?
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He will be able to print his receipt in his "My o2". I can print all my upgrades etc from this screen. Although the info in minimal, its better than nothing. Also take a note of his address and print off the ebay item as proof of purchase.
Please also note, regardless that the phone is second hand you will have warranty with it. The warranty is covered on the handset regardless who owns it. fact.
Mines an upgrade and the only bit of paper work i have for it is a single piece of paper confirming the order that came with the handset. Pretty much just has my name, the phones name and a return sticker on it. So i don't imagine he will have anything that will help you use the warranty.
It needs to be your proof of purchase.
Otherwise there's no proof it belongs to you.
In the end Ive decided Im going to cancel the one on Ebay and buy a brand new one from expansys, it may be a little more, but at least its got warranty, I can return the product If I need too and its not unlocked.
I just hope the guy on ebay doesn't get too angry at me
Sorry mods, I didnt know where else to put this. Feel free to move it if this isn't a good place.
Ok, So I sent my phone in for repair (a backlight problem) and they sent it back after 2 weeks, and its still exactly the same.
So Ive sent it back again.
But in all honesty, Im not happy paying my monthly bill for a phone Ive not been using.
So do I have the right to demand a refund/not paying next month?
Also, Can I demand a brand new phone if it comes back broken again this time?
thanks guys
Boinngggggggg
Your signature says that you're running a custom ROM. If that's true then I wouldn't expect that you have any rights because you will have voided the warranty. What did they tell you when the phone was returned last time?
jakem said:
Your signature says that you're running a custom ROM. If that's true then I wouldn't expect that you have any rights because you will have voided the warranty. What did they tell you when the phone was returned last time?
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I flashed everything back to stock so there is no sign Ive had a custom rom.
They said they couldn't find a problem at all with the phone. They re-flashed the software for me So i guess its a hardwear problem with the acctual phone....
lonelykatana said:
I flashed everything back to stock so there is no sign Ive had a custom rom.
They said they couldn't find a problem at all with the phone. They re-flashed the software for me So i guess its a hardwear problem with the acctual phone....
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OK. I think the first step will be for you to get HTC to agree that there's a problem with the phone. Until that happens you don't really have a leg to stand on because the phone company will simply argue that you're not owed a refund because there's no problem with the phone (and I think they'd be right to say that).
Once you've proven that the phone is faulty you may be able to contact the phone company and ask for a refund. Unfortunately I don't know exactly what your rights are in this case but it seems reasonable that you shouldn't have to pay for the time when you were unable to use your contract phone. Maybe someone with a bit more expertise can jump in and help here.
The main point though is that you need to prove that you have a problem before you can ask for your money back and I don't think you've managed to do that just yet.
but your still using the SIM right?
Can you take it to their high street shop and demo them the fault? Does the backlight come on at all?
quasi_mojo said:
but your still using the SIM right?
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No because I dont have a backup phone...
Can you take it to their high street shop and demo them the fault? Does the backlight come on at all?
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No its the oppersit, It doesn't go off....
But thats not what Im asking.
lonelykatana said:
No because I dont have a backup phone....
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then i'd argue with them till im blue in the face! i dont think you should be paying for a service you cannot use. at the very least they should knock it off your next bill or credit you what you've paid already...
id politely argue the point that you cant use your sim without a working handset and since the one they provided is faulty they either have to provide a backup handset whilst yours is being repaired or credit your account.
not sure how it would all work out but its worth a go.
as for the other stuff... if they keep sending it back saying there isnt a problem then you need to be able to prove that there is.
My experience...
My HD2 is off for repair, and as I haven't got insurance which would have entitled me to a loan hand set, VF UK have credited me with a month’s worth of my line rental. Used that to buy a crappy PAYG Nokia and popped my contract SIM in to it. It has £10 of calls on the PAYG SIM I can keep 'in case of emergency, which means I am actually only £10 down.
in the uk if you return something 3 times for the same fault and on the third occassion it still has the same fault you have the law on your side which i believe states they have not made reasonable effort to resolve the problem and they have to replace the device with the same model or another of equal value.
i had a similar thing with vodafone and they ended up giving me a 3gs for my broken hd2 as they had no hd2's or desires in stock.
vodafone didn't charge me for the 2 months it took to send it in and out for repair as i was being inconvenienced through no fault of my own.
on your repair notes it should state the fault you sent it in for each time. phone trading standards or at least threaten to if they don't sort it out
Johnston411 said:
in the uk if you return something 3 times for the same fault and on the third occassion it still has the same fault you have the law on your side which i believe states they have not made reasonable effort to resolve the problem and they have to replace the device with the same model or another of equal value.
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That's what they've told me on '3 strikes and you're out', but also that have some HD2's in reserve for situations like this...
There must be a way for you to put your plan on hold so you don't pay the plan since you are not using it... all the matter of coordination and loosing time
Johnston411 said:
in the uk if you return something 3 times for the same fault and on the third occassion it still has the same fault you have the law on your side which i believe states they have not made reasonable effort to resolve the problem and they have to replace the device with the same model or another of equal value.
i had a similar thing with vodafone and they ended up giving me a 3gs for my broken hd2 as they had no hd2's or desires in stock.
vodafone didn't charge me for the 2 months it took to send it in and out for repair as i was being inconvenienced through no fault of my own.
on your repair notes it should state the fault you sent it in for each time. phone trading standards or at least threaten to if they don't sort it out
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Ahh thats made me happy
Im glad to know Ive not been left with no cover.
Thanks guys
I appologise if this isn't the right place to post this, but I couldn't think where else it would go !...
Somebody at work is supposedly going to sell me his Samsung Galaxy S II today for £270, which ordinarily wouldn't bother me, but this phone is new and under contract. When I asked him about it he said he'll keep the contract and after six month's or so when he's able to upgrade the phone, he'll get a new one.
I'm not too concerned about the ethics of it, because as far as I can see I'm not really doing anything wrong, he's obviously made his mind up and if wants to sell somebody a new £500 phone for half the price and continue paying for it then that's up to him.
What I am concerned about is if he's isn't telling me the truth, and reports it stolen after selling it to me, what's the possibility of me ending up with a phone that is unusable on any network.
I may be thinking to far into it, but I have ask myself why he'd want to do it, but then again it's not that different from somebody borrowing from a loan shark and paying twice as much back.
I vaguely remember discussions a few years ago about IMEI locking stolen handsets off networks and I was wondering if this has been implemented yet, if so, is it all networks or just the major ones.
I know that it's possible to change IMEI numbers, but since it's highly illegal here in the UK, it's not an option I like to consider.
Thanks ...John...
If the IMEI does get locked in the uk, I think you could sell it abroad as the IMEI check is different. As for an upgrade after 6 months, I don't think any operator do this and would get me thinking.
Just get a receipt from him with his signature on it. If he's reluctant to do so, back away from the sale. If he does try something further down the line, the receipt proves that it's yours.
Thats far to cheap I would ask what network the phone is on then make enquiry of that network and also ask to see his original contract/bill of sale .
Network phone presume its locked top that network .
The seller would be responsible in the first instance for the phones warranty .Doubt if the original network would stand a warranty claim . I would check out if Samsung hold warranty for a second user .
The phone is not part of the contract and is an inducement to buy the contract which he will be liable for until end of contract . Yes he can sell an unwanted phone and many do .
jje
Just to chip in, I can see where you're coming from, I'd be cautious too however I can also see where the seller is coming from. When I got my Galaxy S on contract I got a fantastic deal but later decided to sell my phone for a lot less than it was worth because 1) it was a quick sale and 2) it was damn cheap on monthly price was worth it for the texts/phone/internet alone so wanted to keep the contract but not the phone.
If you get box and accessories then you could say you purchased from the owner complete...
Sent from my GT-I9100 using XDA App
A receipt is a good idea and will ensure you wont get prosecuted if it does come back on you but the phone could still get confiscated if it has been reported stolen.
Personally I'd take the risk and get a receipt, if they work with you and it does come on top then you might be able to get your money back anyway.
Go for it, its a great Phone.
I brought the money in last night, and didn't see him. Got a call off him and he said he'll bring it in today (starting to wonder if he's just full of it), but for now I'll give him the benefit of the doubt anyway.
In one way I hope he doesn't bring it in, and in another way I hope he does.
...John...