I've heard of this problem happening on other devices (see here, here, here, and although not what mine looks like, here), but I was wondering what I can do about this problem. This is called Newton's Rings, I believe, and there's a nice wikipedia article about it. Apparently it's a problem under the screen.
It's an oily smudge. It appears to be made up of asymmetric rainbow-colored rings and is apparently under the screen. It is only visible in indoor lighting in certain angles, and is less visible when the screen is on. When pressure is applied around this spot, it appears to shift slightly. It's been present for over a week on my device without much change.
The HD2 has a capacitive screen, so the method to correct these spots (the "duct tape method") is said not to work. How can I fix this problem? I'm pretty sure I didn't cause it since I was careful with my device--it could have been there (most likely) from the time of purchase.
Should I ask for an exchange at my local T mobile store? Should I try duct tape or a vacuum cleaner to suck the screen forward, or should I try to open the device up and detach the screen, or should I beg for a return?
Help!
PS: You might want to check your HD2's as well...
*deleted*
*deleted*
I think you would have to have a resistive screen to even have this problem. A capacitive screen doesn't have these "layers." And, it requires a curvature to induce the inference rings which a hard glass screen with no layers doesn't have.
I followed a couple of them threads some time ago, and if I remember correctly some users which had this problem you're postin' about have had their hd2 replaced by htc cause it should fall under warranty terms. Return it to your local t-mo store and ask for a replacement. Should they deny that, try calling htc customer care and see if you can send it in to corporate for repair/exchange. I'd recommend that you try official ways first before attempting to disassemble it or to fix it by yourself as you may end up voiding your warranty..
Since you have a US T-Mobile HD2, and it has been less than 14 days and within the return period, you should be able to get it replaced at the store.
This is obviously a problem with the screen and you shouldnt try to fix it in any way. If you have installed or modded it in any way then return it to stock condition and take it back to your store. They are obliged to give you a replacement as it is a faulty unit. do not accept anything less.
Mark.
First of all, why in the hell would you buy such a device with incredible screen real-estate... and NOT place a screen protector on it?
My screen hasn't even been touched by human hands. Let me guess, the next thing you're going to tell us is your device has a scratch on the battery cover...
Having a case on the device would have prevented such an incident from occurring in the first place. Problem solved.
Take better care of your investments folks...
Reignzone said:
First of all, why in the hell would you buy such a device with incredible screen real-estate... and NOT place a screen protector on it?
My screen hasn't even been touched by human hands. Let me guess, the next thing you're going to tell us is your device has a scratch on the battery cover...
Having a case on the device would have prevented such an incident from occurring in the first place. Problem solved.
Take better care of your investments folks...
Click to expand...
Click to collapse
I seem to be confused about why you need a screen protector when the screen is glass? I was under the impression that glass screens won't scratch. I can't see how a screen protector would protect a glass screen from pressure, so what's the point?
LOL TRUE!!!!!!!! ^
chrys9989 said:
I seem to be confused about why you need a screen protector when the screen is glass? I was under the impression that glass screens won't scratch. I can't see how a screen protector would protect a glass screen from pressure, so what's the point?
Click to expand...
Click to collapse
dbriese said:
LOL TRUE!!!!!!!! ^
Click to expand...
Click to collapse
Alright, well... I'm not even going to dignify myself a response to your first question... for obvious reasons.
As for pressure... what PRESSURE could you possibly be applying to your device that is apparently going to render the screen useless? It's a ****ING Pocket PC, don't mistreat it. Protect your investments... it's common sense.
Seriously though, your first question... RETHINK exactly what it was that you had asked me... and then I'm pretty sure you'll realize the stupidity.
Reignzone said:
Alright, well... I'm not even going to dignify myself a response to your first question... for obvious reasons.
As for pressure... what PRESSURE could you possibly be applying to your device that is apparently going to render the screen useless? It's a ****ING Pocket PC, don't mistreat it. Protect your investments... it's common sense.
Seriously though, your first question... RETHINK exactly what it was that you had asked me... and then I'm pretty sure you'll realize the stupidity.
Click to expand...
Click to collapse
I don't get the attitude, I simply asked you, or anyone else who seems to think they need a screen protector on a glass screen; why they feel that way. As far as I know, it's like next to impossible to scratch it, (unless you carry loose diamonds in your pocket) and the pressure comment was me trying to understand why you feel the need to get a protector. With all that said, I wasn't knocking you wanting one (somebody's got to buy them) I was simply trying to see if I was misinformed about the durability of glass screens.
Heh, my bling-bling may scratch my phone screen That's how you can tell they are real diamonds . Though, you make a good point, glass screen shouldn't scratch, and if anything, a crappy thicker screen protector may hinder the conductivity of your fingers? Just my guess. On a side note, had my ipod touch in the same pocket as my keys once (hate the thing, but it was free) The back got scratched to hell, but the screen was nice and unscathed.
chrys9989 said:
I don't get the attitude, I simply asked you, or anyone else who seems to think they need a screen protector on a glass screen; why they feel that way. As far as I know, it's like next to impossible to scratch it, (unless you carry loose diamonds in your pocket) and the pressure comment was me trying to understand why you feel the need to get a protector. With all that said, I wasn't knocking you wanting one (somebody's got to buy them) I was simply trying to see if I was misinformed about the durability of glass screens.
Click to expand...
Click to collapse
rickyzone said:
Heh, my bling-bling may scratch my phone screen That's how you can tell they are real diamonds . Though, you make a good point, glass screen shouldn't scratch, and if anything, a crappy thicker screen protector may hinder the conductivity of your fingers? Just my guess. On a side note, had my ipod touch in the same pocket as my keys once (hate the thing, but it was free) The back got scratched to hell, but the screen was nice and unscathed.
Click to expand...
Click to collapse
Alright. Well, my apologies for the "disrespect".
I'm merely saying that a screen sleeve, protector, or WHATEVER is how someone could go about preventing the oil corrosion that occurs from natural skin oils on the screen.
This isn't oil corrosion. No disrespect from me either, but this unit actually had a screen protector. And a case. So thanks, but no thanks.
curiousGeorge said:
This isn't oil corrosion. No disrespect from me either, but this unit actually had a screen protector. And a case. So thanks, but no thanks.
Click to expand...
Click to collapse
I had exactly the same situation with my old Hermes (going back quite a few years). I got it through the post from Tmobile and was playing happily with it for about half an hour until I noticed an oily patch exactly as you describe. Rang up Customer Support and they asked me if I had sat on the phone or knocked it in any way.. And this was after having the phone in my possession for 30 minutes HAHA in the end they told me to take the phone to the nearest store to confirm the problem and I got a straight replacement.
I think its caused by a leak in the LCD. You can try, as sugested on other threads to get some tape and try to pull the glass away from the liquid but this would only really be worth trying if your phone was out of manufacturers warranty. Since you have not had your phone long at all you are entitled to a direct replacement under the Sale of Goods Act.
Going back to earlier posts, too much pressure could cause this sort of problem but as stated with a good quality glass which the HD2 has this is very unlikely unless you had an elephant sit on it
More likely the LCD is defective and if the oily patch is noticeble to you then the seller has no other recourse. If I was you I would deal with this matter as soon as possible though so that you get a stisfactory result.
Mark.
Hey guys.
looking at your device, you have the same problem i have on my HTC TOUCH HD, mine had a small point in the middle, and after a few months it become bigger and now my screen wont work properly.
it means when i perss lets say "START" button, it reacts at the X button in the right of the screen.
adter looking over the net and reading about it, i can see a lot of devices from HTC has this problem, guess its a bad building quality who knows.
maybe it got hit a few times at the screen, maybe pressure who knows.
the thing is, CHANGE THE DEVICE before your screen wont react anymore, mine is Resistive screen. so i took a small niddle and lifted the screen from the left (the volume side) and squeezd it a bit, it went out, but a bit more came back after, that means something or some fluid is between tha screen, the Gap maybe i dont know.
ive also tried with a DUCT TAPE - worked for a few minutes than it came back again, but even when the oily part was gone the screen still was reacting not as before.
also there is a bad sound from the place you have the oily part under it' like if you press it with the Stylus or just your finger.
BE CAREFUL with thos devices!
Also ive heard something about PRESSURE differents between cities / countries and simillar can cause the screen defect.
for example - i live NOW in Eilat, its in Israel, and its a very very low place, i go home once a month, to a higher place (300M above), and it happaned since i moved here. it can be one more of the reasons to cause this defect.
well, my device is ruind, it can barely work now sometimes, if i press the screen from all of the sides or lifting it up with a niddle!
and that sucks!
BTW USE YOUR WARRENTY.
dont let HTC run away from their defaults and defects with thos devices, why do we have to pay on their mistakes of not making a good resistance materials for thos devices...its stupid.
specialy when it happanes to a lot of people with the same Devices!
i dont see any APPLE users having thos peoblems with IPOD / IPHONE!
liav12 said:
Hey guys.
looking at your device, you have the same problem i have on my HTC TOUCH HD, mine had a small point in the middle, and after a few months it become bigger and now my screen wont work properly.
it means when i perss lets say "START" button, it reacts at the X button in the right of the screen.
adter looking over the net and reading about it, i can see a lot of devices from HTC has this problem, guess its a bad building quality who knows.
maybe it got hit a few times at the screen, maybe pressure who knows.
the thing is, CHANGE THE DEVICE before your screen wont react anymore, mine is Resistive screen. so i took a small niddle and lifted the screen from the left (the volume side) and squeezd it a bit, it went out, but a bit more came back after, that means something or some fluid is between tha screen, the Gap maybe i dont know.
ive also tried with a DUCT TAPE - worked for a few minutes than it came back again, but even when the oily part was gone the screen still was reacting not as before.
also there is a bad sound from the place you have the oily part under it' like if you press it with the Stylus or just your finger.
BE CAREFUL with thos devices!
Also ive heard something about PRESSURE differents between cities / countries and simillar can cause the screen defect.
for example - i live NOW in Eilat, its in Israel, and its a very very low place, i go home once a month, to a higher place (300M above), and it happaned since i moved here. it can be one more of the reasons to cause this defect.
well, my device is ruind, it can barely work now sometimes, if i press the screen from all of the sides or lifting it up with a niddle!
and that sucks!
BTW USE YOUR WARRENTY.
dont let HTC run away from their defaults and defects with thos devices, why do we have to pay on their mistakes of not making a good resistance materials for thos devices...its stupid.
specialy when it happanes to a lot of people with the same Devices!
i dont see any APPLE users having thos peoblems with IPOD / IPHONE!
Click to expand...
Click to collapse
All touchscreens suffer from defects (yes even ipdods and iphones lol). The trick is to send it back the moment you spot it and not sit on it and wait, hoping it will go away. It wont. You can use the tape method to pull the screen away from the bleed but the liquid will still be there and sooner or later it will just come back.
I noticed a bleed on my OLD hermes the day I got it from brand new, rang up the shop (tmobile uk) and they tried to tell me that I must have sat on it or dropped it. Everyone who purchases a device has a right that it will work for a 'reasonable' amount of time without defects appearing so you have to push your rights and get it changed (not fixed) for a new device.
If your device is out of warranty and you have a bleed on the screen the only thing you can really do is change the screen. These can be found on ebay and not that hard to do. For your Touch HD you can get one *HERE* but you have to weigh up whether its cheaper to just buy a new device or fix the one you have.
And I dont really think atmospheric pressure between different places would have any affect as lcd screens are built to work pretty much anywhere and if that was the case every time someone got on a plane their device would go capput.
Mark.
i know! that sounds not reasonable, but i looked at someone's Thread about that he went out of a plane and he noticed a huge spot in the middle of the screen, and few days later after going back on the flight it was gone.
that thing is very strange.
btw thank you for the link..
liav12 said:
i know! that sounds not reasonable, but i looked at someone's Thread about that he went out of a plane and he noticed a huge spot in the middle of the screen, and few days later after going back on the flight it was gone.
that thing is very strange.
btw thank you for the link..
Click to expand...
Click to collapse
Ur welcome
Mark.
Related
Happened some time last night I guess, it looks like humidity between the touch screen layer and the screen. It does not affect operation of the stylus, but does leave some ghosting effect when the drawing contrast is high - like when drawing the cursor on ScummVM. Highly annoying, the PDA is still under warranty (have it for 5 months) so I hope it will be a good enough reason for replacement. I have a screen protector always on, and an aluminium case so I hardly believe this could be my fault at any level. Any opinions?
hmm
still there after removing the screen protector? :twisted:
Re: hmm
dvl said:
still there after removing the screen protector? :twisted:
Click to expand...
Click to collapse
haha, yeah. I thought about that too. It's, unfortunately, still there. The photo is with the screen protector removed.
How about trying a hairdryer on it low setting mind you it works on condensation on watches should be no different. :idea:
Tried it. Doesn't seem to affect at all the shape or anything. Didn't insisty too much so that I don't melt anything Also, when shape doesn't seem to be affected by the push of the stylus, so maybe my original estimate of it being humidity is not correct after all.
Looking at it again it looks like a pressure mark like if you push the screen to hard not sure what you can do about that but good luck with it.
Well, you might be right. I hope it is covered by warranty, it's been only a few months since I bought it How much would a new screen cost me anyway?
Think I saw one on ebay today £79 I think but dont quote me.ebay id 9707065454
I had that on my screen when I would keep the wizard in my pocket, pushing the screen. It would go away after a few hours. It doesn't seem to do it anymore though... the screen must have aged or something.
Thanks
JK
I am pretty sure I didn't bend the phone in any way. It is always in an aluminium case that doesn't bend And it hasn't gone away yet, it's been many days now I think I am screwed. Do you guys think that the warranty will cover that?
Edit:
I definetely think it's some kind of liquid, most likely water from humidity It's pretty humid here in Edinburgh at nights. The shape seems to alter if I press near the shadow, and after some presses, the shape has changed a little bit. I might try the hair-dryer thing someone proposed a little more, crossing my fingers that I don't melt anything. I will let you guys know how it went.
Well, When I arrived to my home to lunch today I was to check my Touch to send a message and I saw this! (See attachment)
I really don't know what happened! the phone doesn't suffered a hit or drop! the screen surface doesn't have any scratch.
Oh well, I will order a new screen from here...
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=290160074209
What do you think?
Ouch..sorry
i've drop mine few month back, puting my touch between my lap while i step out from my car. #@#$%!
send back to HTC Distributor cost me couple of hundred. LCD broken is Touch weakness. my previous 838pro drop twice doesnt even break the lcd.
ouch. that's a broken touch
Same happend with mine too... Some where I must have put a pressure on my touch while I had it on my pant pocket... Screen cracked in to pices... Had to spend 100$ to get it changed by HTC... I dont know how to protect, it was inside the pouch which came along with touch...
It does state in HTCs documents with the phone not to keep it in your pocket, but this is the first time I heard of damage as a result!
I have almost had the same things.... the screen cracked but without having any pressure.. I have always the touch in my pocket in the pouch but everything is still working fine there is just a crack in the screen but it looks like a 1cm long scratch .. and if I put a little pressure it's like moving (left part move apart from the right part) but I can't use it normally .. I have been so lucky !
how can we be responsible for having to press hard to use it but the screen is easy broken .... it's really baaaaad !! it's not our fault if they did something conflicting !
ohh I'm so sorry man, because of that I'm still thinking to choose between a HTC Elf or the Kaiser one, I have read some german test about the Elf and other pocket phones and they warned specially about carrying the Elf on your pocket. Anyway the price and the shipping price are OK, but don't you have an authorized distributor for HTC's produtcs in Venezuela? If you do the work by yourself you will loose the warranty.
In Venezuela they will say "que coñazo"
i bet this will happen more often w/ touch & touch slider. the screen is even w/ housing unlike other htc pda's which have the screen recessed into housing. just look at all the broken iphone's on ebay already.
daniel_rh said:
I really don't know what happened! the phone doesn't suffered a hit or drop! the screen surface doesn't have any scratch.
Click to expand...
Click to collapse
Keys in the same pocket? happend once to my MP3 plyer
I had the same experience. Turned my touch off and placed it on my desk, the next morning there was a tiny crack in the bottom left corner and the entire screen was shining Whit e(like a screen full of dead pixels).
I could still use the PDA on my PC using mymobiler. HKD$500 to get repaired even though I tried to prove that I never dropped it or scratched the screen.
I suspect some of the Touch's have faulty manufacturing, but with screen cracks its impossible to prove that you didn't damage it yourself.
@ #6
Not a dig at you, but that document
Hahahaha so where do they suppose you keep your phone when your out? hold it in full view of the public?
Damn, is there an application/software that can fix that? Just teasing. Seriously though, that's tragic. I believe the more advance devices become, the more sensitive it is. I think way off in the distant future, high tech devices will come with a metal casing or something. I lent my girlfriend, of four years, my unlocked sony ericsson p910i phone. She shattered the lcd by accident by having keys in her pocket. She then asks me, can I fix it, lol.!!!
Bummer Dude,
but you can get a cheaper screen at cnn.cn
http://cnn.cn/shop/touch-screen-p-1900.html
cheers
Ok, The new screen arrived, before to try to replace the screen somebody have any tip, advice and/or manual?
huemedia said:
Bummer Dude,
but you can get a cheaper screen at cnn.cn
http://cnn.cn/shop/touch-screen-p-1900.html
cheers
Click to expand...
Click to collapse
Thanks, I'll try this for the next one
pressure
this looks like a pressure problem. and although im not sure how it may of happened to you folks, but my girlfriends laptop did the exact same thing when we went to tibet.
tibet is so high up that the air pressure is quite low, like half of normal if not less, its really tough to breathe and canned foods almost explode when the pressure gets that low.
Now for you, and i'm just guessing here, but by any chance was it raining the day or the day before your screen broke? i mean low pressure system could of done it if its a really touchy device to begin with. have to remember, these things are made at or near sea level. if you live in high altittude, and a storm comes through it may just be enough to blow it out. I only say this because what i see on your screen and what happened to my girls ibook are nearly identical. Does the black blob move? she had three of them, and they would shift across the screen, not fast enough to watch, but noticeable over the course of a day or so.
that and combing it with a weaker screen with a error in it
as, i heard before from people having tach screens, is that it can crack very easlie, i have a friend how has the same problem with his Iphone, he just charge it, and when he wookup he found it all cracked and broken.
so from now on he need to charge it over work only
Ok, I replaced the screen, very easy to disarm the phone
I'm going to call up T-Mobile today and ask for a new G1.
The lower right corner of the screen is VERY squeaky. It's really loud, and you can feel it squeak when you press around the bottom right 30% of the screen.
The problem is the bottom right corner is being sucked up against the "chin" of the phone. Pulling it away just a milimeter gets rid of the squeak. There is, however, no easy fix unless I want to take sandpaper and start sanding away around the joints.
I'm currious how many other people are having this problem. I've read of a couple of people having it, but I thought I poll would be a decent way to see if it's wide-spread or just a select few devices.
diy-creak-fix
I returned my first one with no problems at all. but if you can't theres a fix here
http://androidcommunity.com/forums/f10/diy-creak-fix-4596/
I got my g1 yesterday... I f'n love it! But the screen does squeak a lil when pressed on and also my screen is not really aligned right when I open the phone to use the keyboard but its really not that noticeable...
Forgive me for being skeptical, but I wonder if you guys are pressing too hard on your screen? Mine only squeaks if I really push on it.
I've found I barely need to touch the screen to get it to respond. If you had the Wing or other WinMo phone, you're probably used to pressing much harder. You shouldn't have to with this phone, it's built to respond to the slightest touch.
Or at least that's my experience. If it's bothering you, by all means get a new phone. Perhaps it's a dual problem, perhaps the screen isn't as responsive, and thus you're forced to press harder and that makes it squeak. Best of luck, guys.
The creaking problem appears to be isolated to the black g1s due to a small plastic lip on the chin where the screen meets the chin. I haven't seen the black in person but pictures show that it is more of a matte finish as opposed to a glossy finish for the bronze. I have the bronze g1 and the chin has this extra piece of plastic but due to it having a glossy finish, it doesn't creak..it slides smootly when pressing the screen corner.
The fix above works!
I was sceptical, but I took an exacto and shave just a little off. I thought it wouldn't hurt. Well it worked perfect and not a squeek to be found even when pressing or sliding. Can't beleive that little flash of modeling makes so much noise. Thanks for the fix.
By the way I had a black G1
Jcostanza4
No, and I'm rockin the bronze; but on an unrelated/semirelated note
The plastic on this screen is like a magnet for finger juices.
Not slick like glass, it has a plasticy feel that makes me miss the original screenplastic that covered it.
and if you have the ToddlerLock and hand it to a kid - what the eff - Grease City, USA.
I have to clean this more often than on my wing, and it's not the simple huhhhuhh/wipe - it's a cloth or shirt with windex or spit.
(yeah I lick my screen and wipe with tshirt to clean it. Hope it doesn't void the warranty)
2JRo said:
(yeah I lick my screen and wipe with tshirt to clean it. Hope it doesn't void the warranty)
Click to expand...
Click to collapse
Sounds like normal moisture exposure to me.
lol.
humble said:
I returned my first one with no problems at all. but if you can't theres a fix here
http://androidcommunity.com/forums/f10/diy-creak-fix-4596/
Click to expand...
Click to collapse
This was an ingenious fix! Worked for me! The screen still moves but no sqeaks!!
I've heard reports of this but mine is dead silent when I push on it. In fact it doesn't even have any give, it's just solid against the phone. I must have just gotten lucky. Mine's black by the way.
Sometimes I hear it, sometimes I don't. Unlike everyone else, I don't see this as a big deal.
if you dont consider it a big deal, then you havent heard one really squeak yet. I have had people ask me what that f-ing noise is when I am talking on the phone. Just rubbing against my face it squeaks...LOUD. My friends black makes no noise, mine is a nightmare
squeeky here
I have had 2 g1 phones, both squeeked
I tried the razor blade trick and it seemed to help a little.
Two G1s and put a file to it - and no more squeek. Finally lol. That was annoying. And the girlfriend has a white one - no squeek. That part isnt there.
humble said:
I returned my first one with no problems at all. but if you can't theres a fix here
http://androidcommunity.com/forums/f10/diy-creak-fix-4596/
Click to expand...
Click to collapse
i used an little blade to shave it right off
worked perfectly
i had called tmobile to ask them to replace it but they said they cant do anything about it
so i took matters into my own hands
did it in less than 30 seconds and pressed as hard as i could and didnt heard a squeek at all
I have a white g1 and the creaking sounds are pushing me that much i feel like selling up th problem is i got my phone new from ebay so i dont think i can send it back also when the phone is open the screen is not alingend this is horrible and i cant help but notice it is there any fix for that problem?
no squeaky for me!
White G1 here.
My G1 is super sqeeky. I have had it replaced 3 times for various screen problems.... every one I have had seems to squeek. Just tried the razor trick... Didn't seem to help. Oh well.... doesn't bother me That much. Embrace your sqeeks.
Man... the squeek didn't even bother me till I actually read this thread and paid attention to it
yes same here!
probably it is a HTC production problem
Hi Folks,
I'm reading this forum since about 1,5 weeks, as I got my first smartphone then. Unfortunaly I sent it back today, as it got broken yesterday. It has the problem, that the touchscreen doesn't untouch. I made a picture:
I can get rid of this touched area by pressing on it with my fingernail and move it to the bottom.
I think it's from that lether case. Anybody else ever had a problem like that? Probably with another phone type?
Looks like condensation under the screen to me.
Reapply screen protector... That's it..
I thought about water also, but under the microscope we have seen that it wasn't water. I was able to remove it restless until I touched it next.
I removed the screenprotector, but that wasn't a solution.
Unfortonaly I had to send it back today, as I'll get a brandnew one within the first 14 Days after delivery
Wow that's new. Mebe condensation.
Maybe since the touch part is 2 layers, Glass and Plastic screen hovering on top of that, that it got too hot somehow and that the plastic part got stuck to the glass. mebe if you had let it cool or something it woulda unstuck.
Was the phone near any heat or in direct sunlight?\
This looks like a cracked digitizer, a touch sensitive layer above the screen itself. The screen underneath usually seems to be fine, but it doesn't have the touch capabilities anymore. It has a look of spilled liquid and you should be able to see dots of the touch grid, you can't see them normally. It happened to me on my Orbit2. I think whole screen has to be changed...
cassper1 said:
This looks like a cracked digitizer, a touch sensitive layer above the screen itself. The screen underneath usually seems to be fine, but it doesn't have the touch capabilities anymore. It has a look of spilled liquid and you should be able to see dots of the touch grid, you can't see them normally. It happened to me on my Orbit2. I think whole screen has to be changed...
Click to expand...
Click to collapse
I thought about something like that too. Has the digitizer a "spazial" filling, so that you have a "soft feeling" when you tab it with the penzil?
HTC Touch Freak said:
Wow that's new. Mebe condensation.
Maybe since the touch part is 2 layers, Glass and Plastic screen hovering on top of that, that it got too hot somehow and that the plastic part got stuck to the glass. mebe if you had let it cool or something it woulda unstuck.
Was the phone near any heat or in direct sunlight?\
Click to expand...
Click to collapse
I had the phone in my trouser pocket every day. No sunlight or heat. I tried cooling down...no chance. I had a Cassiopeia once and had a waterdamage to it. There I was able to get the water out of the touchpad by having it on my heating for a few days. But it looked not like this here.
HI
i have the same problem with my diamond2.. i have on screen brando ultra clear ,i have called assistance and i must ship to them
now what i do, i must try to remove screenprotector before carry the phone to assistance or no?
help me
excuse for my bad english
tornado75 said:
HI
i have the same problem with my diamond2.. i have on screen brando ultra clear ,i have called assistance and i must ship to them
now what i do, i must try to remove screenprotector before carry the phone to assistance or no?
Click to expand...
Click to collapse
I had the same screen protector...strange. I removed it before i sent it back. After removing I tried, but the error wasn't gone. I think better remove it before sending it back, but you should also try if this fixes the problem. Tell us if or if not
Sqoerk said:
I had the same screen protector...strange. I removed it before i sent it back. After removing I tried, but the error wasn't gone. I think better remove it before sending it back, but you should also try if this fixes the problem. Tell us if or if not
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Click to collapse
i have removed the screenprotector but is the same error, i have sended it to assistance center this afternoon...
i wouldn't pay for damage why the phone is never fall
i hope well
Just had the same problem with my Td2. Not impressed. The phone was fine one minute as listening to my music on it, popped it in my pocket went upstairs ang got this blob right in the centre of the screen.
Glad I took the insurance now as this is going to have to get sent back. Not overly impressed as only had the phone for 6 weeks and having a problem with the build.
Just a quick question for those that had this problem. Was the damaged screen visible under all types of light?
I ask this because taking into different rooms in my house and different types of light it seems to disappear, then reappears under other light sources. I will test in the daytime tomorrow but am now starting to wonder exactly how long it has been there...
db_darryl said:
Just a quick question for those that had this problem. Was the damaged screen visible under all types of light?
I ask this because taking into different rooms in my house and different types of light it seems to disappear, then reappears under other light sources. I will test in the daytime tomorrow but am now starting to wonder exactly how long it has been there...
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My "blob" couldn't be seen when I looked straight from above. As on my pictrue I had to look from a angle to see it. Also it was hard to see under bright daylight. Hope that helps.
But I have a question also: You all used the leather bag shipped with the phone? I think the case isn't plain enought inside. I think there is a higher pressure one the display while wearing it in my trouser pocket. Anybody else who can tell more about that?
I've the same problem, at least I think it is the same. Touch still works fine, but it seems like there is some condensation underneath the screen.
I can confirm that it has nothing to do with the screenprotector.
If I put my finger on it, it moves to the sides. Sometimes it seems to be gone, but after a while I notice it again.
It's a very colourful stain. Can I claim warranty for this kind of 'errors'?
dlarge said:
It's a very colourful stain. Can I claim warranty for this kind of 'errors'?
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As you are the 4th in this thread I think so
It's not under warranty of HTC, at least that's what they told me...
Did somebody else contacted HTC about this problem?
dlarge said:
It's not under warranty of HTC, at least that's what they told me...
Did somebody else contacted HTC about this problem?
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too bad it seems like they classify it under 'cracked display' - and according to the user manual it is not covered by warranty.
Probably, but I think it's just an error of HTC. The way they treat their loyal customers is, in my opinion, verry disappointing. It was the same with the problems everyone had with the TytnII.
Today I got my phone back from my provider...the same broken one. In the letter they told my I sent it back too later
Now I'm dissapointed from o2 Germany, cause the customer support told me what to do and I did it.
guys i had the same problem (http://forum.xda-developers.com/showthread.php?t=519441) and i got a replacement. but i tell you.. this is caused because one time the phone got hit by pressure on the screen and the screen itself kinda felt into the phonecase. check out from the side.. you probably will see that the screen is lowered - then when you use fingers on the touchscreen this blob appears. in my case the screen didnt work anymore as soon the blob appeared... but was able to get it out with some tissue and rubbing.
also i saw some oil liquid under de screen - depending on the light outside.
so.. just take care.. this phone is very sensitive to any pressure on the screen and using it in a trouser pocket is already dangerous!
Hi Guys,
I just wanted to see if anyone else had this problem. I pre-ordered the Atrix and got it Feb 23rd. Since then I have been very happy with the phone. Then yesterday, while at work I pulled out my phone (which has a permanent home in my front, left pocket) and I noticed a crack in the lower, left hand side that starts from about a third of the way up the left side of the phone down to the bottom, beneath the "home" button.
Anyhow, I have no idea how this happened. I have been incredibly careful with the phone. I got the Speck case first, but didn't like how it was too bulky and have been using the BodyGlove TPU case ever since I got the phone.
I feel like there must have been some defect with the glass or something. Perhaps a micro-fracture that got worse in my pocket? Has anyone else had this problem of seemingly spontaneous cracking? It's a single clean crack. I can't find any damage anywhere else on the phone (in case someone else dropped my phone without me knowing). Other than the crack the screen is working perfectly.
Today, I contacted ATT (for 4 hours!) and tried to get some sort of resolution to my problem. I was told that I was SOL and if I want, they'd "help" me out by selling me a non-contract Atrix.
I have been so ticked off since I found the crack that it's all I can think about it. I wouldn't even be so angry if I'd drop it, but this seems like not my fault at all. I bought their case and I kept the phone safe. Am I the only one this has happened to? Do you guys think I should just chalk it up to the phone gods and accept it or should I keep calling Att to complain?
Hard to say, really. I'd try taking it in to a store. calling someone... they can't really SEE the phone first hand... so they're probably just assuming you dropped the phone which caused a "crack".... which would actually usually cause "Cracks". I'm not saying it's a definite... but you MIGHT have better luck taking it to an AT&T store. I mean, insured or not, i'm pretty sure phones usually have a limited warranty for this type of stuff.
Well the digitizer screen and lcd are seperate so it should be a cheap fix. There are places online that will replace the glass for around a $100.
cracked screen
I had my replace called onsite cellular repair and they charged $140 for it.
Sounds like you leaned against something without realizing it. I too keep my phone in front left pocket and have caught myself leaning against tables and the like with my phone. I doubt very much it was a defect.
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You do realise it's Gorilla Glass, right? i kinda doubt something as simple as leaning against something would do it in.
If you have insurance and can go without a phone for a couple days you could pull your sim card out of your phone and report the phone lost/stolen. You will probably have to pay a fee to the insurance company. Im not sure if that would be cheaper than just having it fixed though.
I preordered one and have been using it and picked up another on eBay with a cracked screen and replaced it. If you are interested in having it repaired I would be willing to do it. I've done iPhone 3G repairs since it came out and 3GS. That was my first Atrix. Had no issues and worked perfectly after
elementaldragon said:
You do realise it's Gorilla Glass, right? i kinda doubt something as simple as leaning against something would do it in.
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Gorilla glass does not equal indestructible, and yes, leaning against something with your body weight can cause damage, especially if you lean close to a corner. Do some research on Gorilla glass.............it takes only 4000g (4kg/9lbs) of pressure to induce radial cracking, and 800N (80kg/175lbs) to induce complete failure. So, you see, it is entirely possible to crack the glass by leaning against something!
CaelanT said:
Gorilla glass does not equal indestructible, and yes, leaning against something with your body weight can cause damage, especially if you lean close to a corner. Do some research on Gorilla glass.............it takes only 4000g (4kg/9lbs) of pressure to induce radial cracking, and 800N (80kg/175lbs) to induce complete failure. So, you see, it is entirely possible to crack the glass by leaning against something!
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Well.... the video's i've seen of tests on gorilla glass seem to show more pressure required even when weakened with sandblasting. I know it's not indestructible, but it's a lot harder to break than standard glass. And even the numbers you mention seem a bit odd. 9lbs to crack, but 175lbs to fail?
Even if all that IS true.... if you, too, are one to keep your phone in your pocket, you should know that typically people who DO make one of their front pockets their phone's permanent home (Which is odd, cause it seems to almost always be the front left pocket), they generally know not to lean with something pressing against the phone. I keep my phone in my front left pocket. And it's not even basically an idea of telling one's self not to lean against it. it's basically done subconsciously. And if that's not enough, when you feel that rather large square gently pressing against your thigh.... you tend to get the idea really quick that you shouldn't be doing what's about to be done.
Dr. HerbLove said:
Hi Guys,
I just wanted to see if anyone else had this problem. I pre-ordered the Atrix and got it Feb 23rd. Since then I have been very happy with the phone. Then yesterday, while at work I pulled out my phone (which has a permanent home in my front, left pocket) and I noticed a crack in the lower, left hand side that starts from about a third of the way up the left side of the phone down to the bottom, beneath the "home" button.
Anyhow, I have no idea how this happened. I have been incredibly careful with the phone. I got the Speck case first, but didn't like how it was too bulky and have been using the BodyGlove TPU case ever since I got the phone.
I feel like there must have been some defect with the glass or something. Perhaps a micro-fracture that got worse in my pocket? Has anyone else had this problem of seemingly spontaneous cracking? It's a single clean crack. I can't find any damage anywhere else on the phone (in case someone else dropped my phone without me knowing). Other than the crack the screen is working perfectly.
Today, I contacted ATT (for 4 hours!) and tried to get some sort of resolution to my problem. I was told that I was SOL and if I want, they'd "help" me out by selling me a non-contract Atrix.
I have been so ticked off since I found the crack that it's all I can think about it. I wouldn't even be so angry if I'd drop it, but this seems like not my fault at all. I bought their case and I kept the phone safe. Am I the only one this has happened to? Do you guys think I should just chalk it up to the phone gods and accept it or should I keep calling Att to complain?
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Buy cellphone insurance from them, and replace it a week later. Then if that doesnt work, you may want to try this link for new glass.
http://www.globaldirectparts.com/Motorola-ATRIX-4G-MB860-Touch-Screen-p/mot1039620.htm
And then try this manual.
http://www.ifixit.com/Teardown/Motorola-Atrix-4G-Teardown/4964/1
elementaldragon said:
Well.... the video's i've seen of tests on gorilla glass seem to show more pressure required even when weakened with sandblasting. I know it's not indestructible, but it's a lot harder to break than standard glass. And even the numbers you mention seem a bit odd. 9lbs to crack, but 175lbs to fail?
Even if all that IS true.... if you, too, are one to keep your phone in your pocket, you should know that typically people who DO make one of their front pockets their phone's permanent home (Which is odd, cause it seems to almost always be the front left pocket), they generally know not to lean with something pressing against the phone. I keep my phone in my front left pocket. And it's not even basically an idea of telling one's self not to lean against it. it's basically done subconsciously. And if that's not enough, when you feel that rather large square gently pressing against your thigh.... you tend to get the idea really quick that you shouldn't be doing what's about to be done.
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Click to collapse
Got the numbers right from Cornings white papers. 9lbs is a lot of pressure on one point, and 175lbs is pressure applied with impact at an angle of 45 degrees. I might add that sandblasting will not put stresses into materials in the same way a scratch or point pressure will. Sandblasting will weaken in a more uniform manner, (and is generally used for stress relief), whereas a scratch is more localized. When you see these manufacturer videos, advertisements, etc., you have to remember they will always make things look the absolute best, so will show what is perceived to be abuse, when in actual fact a scratch or "dent" is much more normal for everyday use. I don't know about you, but I have never accidentally sandblasted my phone, but I have dropped them, scratched them, and applied pressure to them in various ways.
In my work, I lean over and into areas a lot, and that's when I sometimes feel the pressure on the phone against my thigh. I don't like holsters. Had Otterbox for my iPhone, and it dropped more with that than anything because it always got bumped off. If I remember, I remove my phone from my pocket before activities where it can have pressure applied to it.
As for the left front pocket, with men..........that's probably because users are predominantly right handed, and hold their phones with their left hands, using the right hand to swipe, etc. (You might find that women tend to put there phones mostly in their rear right pockets also when using pockets).
Hey Guys,
Thanks for the replies. I guess it could be from the leaning. I don't think I would have ever leaned on it in a way that I would have thought should have caused any damage. If it was due to leaning, I am very disappointed in the quality of that glass. And from the look of the crack I wouldn't have guessed leaning was the culprit, but since no one else has chimed in with spontaneous cracking, I only have myself to blame I guess.
Also, thanks for the tips on how to fix my phone. I did not get the insurance so that's not an option. As for the warranty, that only applies to defects that aren't physical, which is kinda bollocks because they assume there's no such thing as physical defects. I did look into the screen replacement. Sites online charge as much as I paid for the phone which is lame and buying the screen to do myself requires the purchase of 3. Anyone else need a replacement screen or have an extra to sell?
you can get screens on ebay for 60 a piece.
Hey neotekz, thanks for your tip! I went on ebay and found lots of digitizers. Is that the part I need?
To anyone who's done this already, do you have a recommendation of which one to buy? There seems to be lots of different prices. I guess I want to get an official OEM, but almost all of them say OEM. Do you think there's a big difference between them?
Also, do you guys think there's any problem with not fixing it right away? Will it cause other problems? Thanks for your help.