Database Users

How can you reset the voicemail indicator/counter on K-JAM?

Hi
I have an erroneous 'voice message waiting' indicator that I would like to remove. It shows up as a message icon in the top bar and also gives me a 'notification' message on the today screen (left hand softkey). When I select 'notification', it says I have a new voice message. Then i hit 'dismiss', but the message indicator in the top bar does not go away. I have tried going to voice mail, but there are no messages waiting.... Each time I soft reset, the notification reappears
Aside from a hard reset, does anyone know if there is a way to reset the message indicator counter to zero?
Many Thanks
Chris

Ok, I guess I am down to a hard reset then . Anyone know of another way?

tried tapping the voice mail icon in the top, and then dismissing?
if that doesn't work
tried dialing your voice mail and listening to / deleting all messages ?
if that doesn't work
call yourself, and leave a voicemail - wait for the voicemail notification, call your voicemail, listen to yourself (hehe), delete, and see if that makes it go away; read this approach in some other thread

Many thanks ZeBoxx. I had tried these approaches, but without success. I believe that the voice mail counter has somehow got stuck with one entry that cannot be deleted. It may have something to do with another SIM that I used overseas, that was no longer a working number... for some reason, the message showed up then and I can't seem to delete it... Thinking it may in some way it may need to connect back to that number to clear the counter...
Oh well... I might give phoneAlarm a try before I hard reset, as that app interatcts with the message counter and I may be able to do it from there...
Many thanks
Chris

Voice Mail Icon-how to remove

Since i received a voice mail last night, there is voice mail icon always showing on the top bar of today, when i click it , it will go to dial voice mail box number, but i don't have voice mail service, i can not delete voice mail and the icon don't want to go, and every time reset, it will remind me has voice mail. it is really bothered me, i tried change sim card, but useless, any suggestion?

Hi mate,
I have that problems sometimes.
What you need to do is listen to the full voicemail that you have recieved and then either save or delete the voice message. THe problem is that the service provider still thinks that you havnt heard the whole voicemail as you may have disconnected from the voicemail server early.
If this does not help you may need to play with the registry on the phone but that is a subject i cannot help you with.

itwasntme187 said:
Hi mate,
I have that problems sometimes.
What you need to do is listen to the full voicemail that you have recieved and then either save or delete the voice message. THe problem is that the service provider still thinks that you havnt heard the whole voicemail as you may have disconnected from the voicemail server early.
If this does not help you may need to play with the registry on the phone but that is a subject i cannot help you with.
Click to expand...
Click to collapse
thanks, i did it another way, i go registry, HKCU/System/state/messegs/vmail/line1/unread, i cleared count value to 0, then the icon is dispeared, then i cleared HKCU/System/state/messegs/vmail/total/unread change the count to 0 also. i have a question is in HKCU/System/state/messegs/vmail, there is a text value, the string is the title of the voice mail i received, i don't know i should delete it or what? what i did now is just let the string be blank. i don't know if it is correct.

Nice on the registry. i was just about frustrated when i found your post.
Thanks
BA
WM5

voicenail fix... kind of
Here's my solution for this problem:
1. call your own phone.
2. leave a quick message.
3. wait for the new vm indication.
4. check messages.
5. delete your own message and it will remove the notification icon and change the softkey back.

WCP said:
Nice on the registry. i was just about frustrated when i found your post.
Thanks
BA
WM5
Click to expand...
Click to collapse
you are welcome.

Here is why the voicemail icon sometimes gets stuck on:
It's a text message (specifically, a class 0 SMS) which is sent by your provider to tell your device to enable or disable the voicemail notification.
From time to time you'll be listening to your voicemail and you'll hang up at around the same time as your handset receives the SMS and the Universal will be busy doing whatever it does that takes so long when it hangs up and will, for reasons unknown to me, ignore the SMS to disable the VM notification.
The solution to this, as noted by a previous comment, is to leave yourself a voicemail message then call your voicemail and delete the message. Before hanging up, wait a few seconds and you'll see the message come in and remove the notification icon.

Stupid Voicemail indicator

Anyone able to help me out on this one?
I got a voice mail message the other day. Listened to it the next day and then deleted it.
The voicemail indicator (you know the one that looks like a tape symbol) is still in the bar at the top and i still have 'notification' on the bottom left soft key.
I do not have any voicemail messages and i have rebooted (soft) the phone. Cant get rid of the damn thing - getting anoying now...
Any help appreciated.

Simply call your voicemail, listen to a message, delete a message. pause (play around in voicemail for a few moments) then hang up. If you have no voicemail messages to delete, call yourself and leave yourself a message. I have/do get that problem from time to time. It appears voicemail only communicates with the phone as a one shot basis only - T-Mobile really needs to address that issue.
Hope that helps,
Best regards,
Brad

Yeah - thanks for that. Sorted out my problem. Took a couple of attempts, but its gone now

Ghost Voicemail Icon & Alarm

Hi Folks,
Has anybody else has a problem with 'ghost' voicemail icon in the Status Bar (the icon showing when there are no new Voicemail Messages). It only happens occasionally, mainly after SMS or emails are received.
Also, this may seem like a silly question - How do you turn the alarm off!?! I press the 'drop call' in the bottom right which stops the noise, but the icon still sits in the status bar!
Thanks in Advance!

Are you using your phone on Orange UK? I ask this because I am, and a couple of my Orange phones in the past have had this "problem". In every case, I have been able to get rid off this by calling Orange Customer Service on 150, then going through the myriad of voice menus to actually speak to someone concerning a Voice Mail problems, they can "refresh the voicemail settings" on their systems. This usually solves the problem. Hope it helps for you.
(Obviously if you're NOT with Orange UK, whoever your service provider is should be able to assist you in a similar way. Years ago when I was with Cellnet (that gives you a clue how long ago it was!) and Vodafone, they didn't use the voicemail icon, they used to just send you a text - I don't know if this is still the case or not.

Solution
I've just got this problem tonight. I couldnt get rid of the voicemail icon or that i had a voice message. what i did to get rid of it was phoned my phone from another and left a message. called voicemail, listened to message and deleted. the icon has now dissapeared.

Thanks to both of you for the solutions - I found frustin's to be the quickest option and save my time asking the Orange Call Centre to help. Annoying problem though!

clone has no voicemail notification

Has any body else got the same problem as me. when ever somebody leaves me a voicemail the phone doesnt show voicemail notification, unless i soft reset, then as soon as the phone boots i get the notification. its the same when i've listened to and deleted the message, the notification will not go until i soft reset.???? i'm on the orange network and tried all the different cabs and regedits that i can find to fix the problem but no luck yet!!!

There are two ways of voicemail notification. One is a normal SMS from your mailbox. The other is a system message shown on the top of the screen. Many providers only support the SMS notification.