Database Users

Activesync schedule and standby

Hi everyone,
first of all i want to thank you all for the excellent work... this forum is really a gold mine...
Anyway, my problem is:
I set Activesync (the one in the phone) to syncronise once every hour with my company's Exchange server between 9:00 and 17:00. As my company entire building is fully covered by WiFi, I was expecting activesync would use WiFi to syncronise, and connected to GPRS when that is not available...
Insted, with my great surprise, Activesync uses always GPRS !
I think that when AS turns the devices on, it finds no connected interfaces - WiFi need at least 5 seconds to connect - so it connects to GPRS!
The only solution I found is to schedule an appointment with an alarm to the device is on (and connected) when AS syncronises, but this leave some ugly "scars" on my calendar...
Anyone knows a solution for this problem?

If I understand You correct You use the Universal for syncing. This means You use ASync 4.0 or 4.1. I recall that Microsoft changed (for security reasons) the way to synchronize with ASync. Bluetooth is still available, but WiFi is NOT available anymore.
Not a nice information, but should "solve" your problem. No sorry, that's not solve, but "answer".
Ruud

Currntly WM5 prevent you to sync with your computer through WiFi, but syncing with Exchange server is working - if I start Activesync manually it syncs using WiFi. If I am too fast (and manage to click sync before the WiFi is connected), it syncs through GPRS.

OK, sorry for that.
I am the one here now receiving information, where I wanted to answer You. Thanks very much for that information, but sorry I cannot be of any help.
I tried to contact with our ExchangeServer. It works through USB whilst connected to my office-PC, but does not work through WiFi, GPRS or even while being connected through USB to my home-PC. I am quite sure it has to do with our Exchangeserver not being configured correctly so I stopped bothering (more important things to do
As I have NO sync with the exchange working through GPRS I am not even getting as far as You are, not even noticing the problem You mention.
Hope somebody else will be of more help.
Ruud

If you are not able to connect from the WiFi network and from home, this means that your system administrator does not trust internet and wireless, so he let you only connect through the office wired network...
I have not tested that, but I believe that Exchange uses an SSL connection, which should be safe even if you are connected through an unencrypted channel...
Normal AS connections (USB for example) are not encrypted, and MS, in its infinite wisdom, think that the user is too stupid to setup a wireless network properly (to be honest, i am still not able to connect with the Universal to my WPA home network)

My/our system administrator is willing to let me in, but simply does not know the exchange server software well enough to understand where he is making a mistake. He offered me to try as he was sure that he prepared the system correctly, the result was a no-go.
When we both get some spare time (which hardly happenes) we will try out some more. As with the internal firewall, spending enough time looking through the microsoft information will finally solve the problem, it's just that lack of time.
Pity that nobody else jumped on this thread yet to help You,
Ruud

85002003 error on sync

I keep getting this error on when I try to sync my device - it syncs the local data, but not the data to the server. The server sync is still working through direct push though, just not when I'm connected via usb. Thing is, this error has been on and off since I first set up my device, although this time it has stayed and not gone away. I'm using AS 4.1. I tried upgrading to 4.2, and that worked well for a few days, but then it stopped syncing all together. So I downgraded back to 4.1, set up a new sync profile in AS, and still the problem is there. On my device it says:
Cannot connect with current connection settings. To change your connection settings, tap Settings.
On my computer it says: The server could not be reached. This may be caused by temporary network conditions. Support Code: 85002003.
This has happened on and off since my ppc had nothing on it. Still though, the last few programs I installed are: One Note Mobile, SuDoKuWizard, Ilium NewsBreak, Spb Weather, Resco today Plugin.
Anyone have any idea what's going on or how to fix it?

I have the same problem, just started failing on Exchange sync.
It seems like the the Wizard is trying to connect via GPRS to sync mail even though it is docked, so this fails. The rest of the sync seems to work.
I have not found a fix yet, except the obvious hard reset. :roll:
I am now also getting an error when I try to run the MMS configuration on the Wizard, it is complaining that MEETING.EXE is missing, dunno why, this also happens when I select meeting from the menu.

Blackberry Connect problems - an answer maybe?

I spent some time yesterday trying to find an answer to my continuous problems connecting with Blackberry Connect. This included different ROMS and different versions of Blackberry and Desktop Connect software.
My problem (like many others) is that the initial set-up of Blackberry connect seems to work but as soon as I restart the device or service, it is disconnected and sometimes the service completely shuts with the blackberry icon dissappearing from the tray.
The best success I had (and is still working after 24hrs) is to install Blackberry service without wireless calandar support. Somehow for all versions of ROMS and connect software, enabling wireless calander is causing the disconnects. I can't remember what the service name for this is but for those with similar problems this might help.
On a similar note, does anyone know why wireless calander could be bringing down the blackberry service?
Sean.

seanrkelly said:
I spent some time yesterday trying to find an answer to my continuous problems connecting with Blackberry Connect. This included different ROMS and different versions of Blackberry and Desktop Connect software.
My problem (like many others) is that the initial set-up of Blackberry connect seems to work but as soon as I restart the device or service, it is disconnected and sometimes the service completely shuts with the blackberry icon dissappearing from the tray.
The best success I had (and is still working after 24hrs) is to install Blackberry service without wireless calandar support. Somehow for all versions of ROMS and connect software, enabling wireless calander is causing the disconnects. I can't remember what the service name for this is but for those with similar problems this might help.
On a similar note, does anyone know why wireless calander could be bringing down the blackberry service?
Sean.
Click to expand...
Click to collapse
I had a similar problem with the BB connect (2.1.2.16) client on my Wizard. BB connect works fine without calendar sync. I had similar stability issues when I used the old BB connect client (1.x) when my mailbox got too large, and I have a HUGE amount of calendar information thus I am guessing it is size that is causing the issue. It does not help that the BB connect calendar sync doesn't specify a cutoff date to reduce the number of old entries.

I am running BB Connect 2.1.2.16 on my 1605 and have constant issues with the BB client.
I get the odd VCAL error occuring but these are rare compared to the BB Client just switching itself off on a regular basis. Restarting the client does not fix the issue and I have to softreset the device. The device is generally slow and unstable after a long period of running the BB Connect client constantly.
I send and receive about 200 mails a day and keep a weeks worth of mail in my Blackberry mailbox so yes perhaps this is size related.
However I have a collegue in Austria who is using the T-Mobile version of the Hermes, and a slightly earlier version of BB Connect (2.1.2.15 I think) and it seems to be a lot more stable.
Any clues ??

Halfpenny said:
I am running BB Connect 2.1.2.16 on my 1605 and have constant issues with the BB client.
I get the odd VCAL error occuring but these are rare compared to the BB Client just switching itself off on a regular basis. Restarting the client does not fix the issue and I have to softreset the device. The device is generally slow and unstable after a long period of running the BB Connect client constantly.
I send and receive about 200 mails a day and keep a weeks worth of mail in my Blackberry mailbox so yes perhaps this is size related.
However I have a collegue in Austria who is using the T-Mobile version of the Hermes, and a slightly earlier version of BB Connect (2.1.2.15 I think) and it seems to be a lot more stable.
Any clues ??
Click to expand...
Click to collapse
I run 2.1.2.16 on a Wizard and without PIM, it works reasonably well. The most I've kept in the BB inbox is around 400 mail as that was around when the BB 1.x client used to play up an I got used to deleting the mail from BB (I do not sync deletes with my Inbox for this reason). If you are keeping 1000 mail I would say try and delete the mail daily (including deleting from the "Deleted" folder) and see if it improves. I know that with the BB 1.x client, if I got too many mail the BB client would start chewing up CPU and the device would act strange, and sometimes I needed to soft reset, disable BB, delete the mail, reset again and things would be good again.

What baffles me is why people keep so many emails on their BB's I read a message, if it requires an immediate response I send a note from the BB and then maybe follow up later on the PC, I then delete the message, if its not relevant I read and delete it, if it can be dealt with later, I read it, then mark it as unread and then delete it from the BB, I do not sync my mailbox with the BB thus all mail is still in my Outlook inbox...

tonyb15re said:
What baffles me is why people keep so many emails on their BB's I read a message, if it requires an immediate response I send a note from the BB and then maybe follow up later on the PC, I then delete the message, if its not relevant I read and delete it, if it can be dealt with later, I read it, then mark it as unread and then delete it from the BB, I do not sync my mailbox with the BB thus all mail is still in my Outlook inbox...
Click to expand...
Click to collapse
I think it just depends on how people work. I tend to read on the run (between meetings) and I delete when I remember sometime at home or on the train on the way to work or something like that.

Syncronize with Exhange Server - Radio Issue?

Hi
I'm having a lot of headaches trying to get a few HTC phones in our network to syncronize with Exhange.
I have searched many of the forums on XDA, but only seem to get results relating to SSL certificates and Exchange.
My problem is:
The Majority of HTC devices do connect and synchronize with the Exchange Server without any problem. However, there is around 4 phones that does not ever seem to connect. If you try to sync, active sync will contact the server, the firewall will show that the connection is being re-directed to the relevant port on the Exchange server, but the phone will just sit at a screen showing "synchronizing" for ages, en then (sometimes) disconnect, without any error message, at this stage (while typing this, the phone as been saying "synchronizing" for 5 mins, still with no luck!
My personal phone (HTC Touch Pro) with the stock ROM and Radio, worked fine. Then I updated the ROM and the Radio Rom - resulting in the error to occur once again. I flashed back to the older Radio ROM, and the phone connected fine once again. But now suddenly, for the past week, the phone does not connect anymore (I did try un-ticking the Proxy, but that made no difference)
Any advice or any thread that might help would be fantastic!!
later
Marcello
Ps- After waiting another 10mins Active sync replied with a message "waiting for Network" - Yet, the phone is connected to my 3G connection.

Emails over approx 4k cause ActiveSync to fail

Hi all
I have 2 x HD2s configured for ActiveSync with our SBS2003 server. Everything works fine when connected to my laptop via USB or when connected to WiFi (whether at my office or at any remote site unrelated to my local LAN). However, once I am using my data connection I experience the following issue which I have narrowed down through lots of trail and error:
When an email of approx 4k and above arrives I can see ActiveSync trying to sync and it then fails with an error code of 0x80830002. ActiveSync will then never reestablish a connection unless I either remove the particular email from my Outlook inbox, or, I connect to any WiFi connection.
If I set the download limit to 1k, it never fails and I simply receive a trunkated version of the email. However, if I select to download the remained of the text it fails again.
The issue is related to the size of the text within the email as attachements can be downloaded fine.
I have been on to T-Mobile as this feels like a carrier problem as I only experience it when using mobile data connection but they haven't come up with anything.
I'd really appreciate any help you can offer as this is driving me mad!!!!!
Many thanks,
Tom.

Is your Exchange ActiveSync running over SSL?

Not at the moment. I'm just trying to get it going at the moment. I just don't understand how it can work in all situations appart from when on mobile data?

the_tominator_1982 said:
Not at the moment. I'm just trying to get it going at the moment. I just don't understand how it can work in all situations appart from when on mobile data?
Click to expand...
Click to collapse
If you're not using SSL then it's possible that it could have something to do with T-Mobile, but I don't know enough about them to say.
Does T-Mobile use a proxy for HTTP?
Do you know if they have a policy relating to syncing your phone(s) with Exchange?