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I love my everything about my MDA - However, MS ActiveSync is absolutely terrible to work with and with a mind of its own.
When I first start my PC, ActiveSync works flawlessly. I am able to update and sync my contacts and install programs with no hassle.
However, as the day goes on, it becomes increasingly moody. When I plug in the MDA, there is no indication of it connecting. No swirly green circle etc.. Control Panel does not even indicate that something is connected.
When I plug into the next USB port, there is a "Unknown Device" error. ActiveSync again doesn't activate. I've restarted the comp as well as soft-resetting the MDA but to no avail. I was advised to uninstall all the USB drivers but still no result.
Whats strange though is that the very next day, it works all fine again in the morning and the daily dismal continues! :roll: :x
Anybody else facing these problems? I've got ActiveSync 3.8 but also had the same problems with previous AS's. In fact, I've also tried different computers but to no avail!
Do you guys happen to know of an alternative? This spawn of Microsoft is driving me crazy!!
have you tried a differnt usb cable? and does your case effect how far the plug goes when you connect your Magician (assuming your using a case)? just seems like it might not be connecting properly all the time. I had issues similar to yours when i purchased a new sync cable, it had slightly shorter data pins where it connected to my Jam which were not contacting. so it would power up and windows would detect but it would give the same errors.
SpeedN
thanks for the reply mate.
Its strange as I had another miniUSB cable but the problem was still there last time I tried. Very strange - I just hope MS could iron out these problems - I've heard that they are trying to use AS to contest with BlackBerry.
hmmm...it looks like there may be a possible solution to all this. I've researched a bit and apparently ActiveSync only works at the USB port originally used to connect the phone hence why it wasn't recognized by the other port.
But my one wasn't working with either port anyway!
Another suggestion was to hard reset the Pocket PC as this is apparently a common problem. And guess what? it worked!
This suggest there being a problem with the actual PocketPC settings itself - more specifically the ActiveSync settings. As doing a Hard-Reset is quite an inconvenient thing to do, is there anyway to delete/reset the ActiveSync settings without hard resetting?
Thanks again and I hope this is of help to anyone
i had a problem with activesync as well. i was traveling so in that time i had synched my jam with maybe 4 different pc's with activesync, all on guest partnership except my laptop. so when got back it had all these problems with my desktop. for example when i explored my device through activesync and tried to copy something to the computer it would show the copy dialog box but then nothing would be on my pc. i just reformatted my har drive for other reasons and now it works fine.. so i guess reformatting and reinstalling xp works. i did a hard reset on my jam and that didnt do anything.
From time to time Activesync will lock itself up. So go to task manager and shut it down - it's 2 apps, something like wcecomm.exe and something else; there's a number of apps freeware that will do this for you- i'm at work so can't help you more with the filename.
Then restart activesync and reconnect as normal.
Sometimes it does bugger up, but I've only had to reinstall windows once with an SPV.
V
I have done a hard reset just to check this out, but when I am syncing I get a slowdown on the wizard that persists when disconnected from the USB cable. I then have to soft reset and all is well again until I connect.
I have to admit I am not running SP2 on the XP machine I sync with.
Anyone found this or found a solution?
Thanks,
Joe
I have exactly the same. But with XP SP2 on the PC and Norwegian ROM on the Wizard
Same here.
First sync after Softreset works great. 2nd sync normaly slows down device.
(AS 4.1, Win XP SP2, qtec 9100, 1.3.7.12 NOR)
Thilo
Yes you're right. That's how it works.
Anyone else? If enough people have the problem then maybe we can either put pressure on M$/HTC to tell us how to workaround it or alternatively a guru may take pity on us :lol:
Joe
Have only experienced this issue when the synch is hanging and I end up disconnecting the device during the synch. Only solution to that I have found is to close the comm managers for activesync in the task manager before disconnecting and then everything is fine. As to getting someone at M$ to take notice...... lets face it activesync 4.1 is a pile of junk only exceeded by 4.0. Wm2003 and 3.7 just worked. If M$ can't develop an interface between a piece of M4 software and another piece of M$ software without the device having to be soft reset (or the PC rebooted) every third synch then they ought to be put down.
Same problem here with SP2 and Qtek WWE Rom.
The first sync works well, but if i want to sync for a 2nd time i have to reboot either the Wizard or the pc.
Well, turn of events. I did a hard reset as I said, and have installed only spb gprs monitor, ae button plus, ms reader, gsplayer, vito tube london thingy and tomtom.
so far it hasn't done the crash thing. many syncs down the line and no slowdown.
so could it be software related?
did the people here have tcpmp?
what are you running if you also suffer from this problem?
joe
I find it happens if I accidentally press the power button whilst connected - this disconnects the XDA mini S and when I turn the power back on Activesync seems to repeatedly display 'connecting' and the XDA becomes slow to the point of useless.
and i spoke too soon, it's happening again :-(
same here, my Qtek 9100 1.6.7.1 WWE nearly stop respond while activesyncing....
devros said:
I find it happens if I accidentally press the power button whilst connected - this disconnects the XDA mini S and when I turn the power back on Activesync seems to repeatedly display 'connecting' and the XDA becomes slow to the point of useless.
Click to expand...
Click to collapse
And I spoke too soon. Seems that after every activesync, my Mini S is now requiring a soft-reset - WTF?
Only started today...?
Si.
Same thing happens to me, it's so slow to sync on the pc, but the only solution i found to not make your phone slow after syncing is not to disconnet or switch your phone off when it is syncronizing, as soon as you plug it in to your pc, leave it until it has fully synced, once done you can disconnect it and it will work fine, if you disconnect it in the middle of a sync it will be slow and you have to reset it, either way active syncing to the pc is still very slow...so there is a problem indeed...it's the same for active sync 4.0, so it's a problem with the phone I believe, I had an XDA2s upgraded to WIndows Mobile 5.0 and that was working fine with Active sync 4.0, no slowdown at all at synced very fast so it's not OS related..
Just installed the Qtek ROm wiht the AKU2 update adn the device seems much faster and best of all no slow active sync, works perfectly no crashes whatsoever...
Where did you got one with AKU2 already? :shock: I want it I want it I want it!
Same problem here with the Cingular 8125
Activesync slowdown
I have been doing a scout around and it appears to be a problem with things in the today screen. Unfortunately the only workaround (as i seem to have tested quickly) is to untick everything from your today screen and it wont slow right down and freeze.
BUMP!
I've encountered this problem in a big way after trying to sync my PC with Outlook.
- It syncs when you plug it in perfectly
- It stays in sync if you leave it plugged in
- If you unplug it and soft reset before reconnecting then it's fine
- If you plug it back in, XDA goes s-l-o-o-o-w and then freezes and will NOT re-sync (although you can still explore it!)
Obviously that's not acceptable... you can't be expected to reset your phone every time you disconnect it to make a call or whatever.
HOWEVER you're right - it does NOT hang if you remove all the Outlook items (messaging, tasks, calendar) from your today screen
That's my current fix to the problem although i see it more as a temporary workaround... the today screen is useful and the device looks dull with no menus on the default page.
Has anyone managed to fix this in any other way?
Just to add to that... after extensive syncing and rebooting I can confirm that you're OK to have the date, the battery power meter and the device locked/unlocked tools on the screen... and it will still synch okay. I reckon the personal info will probably work as well.
Anything other than that and you'd better enjoy soft resetting because you're going to be doing it a lot.
Anyone know who at Microsoft I would email about this?
[email protected]
same with me... though I had not correlated this with any items on the today screen... but many times I have noted that I need to reboot after syncing and removing the usb cable.. I can't get to resync..it says connecting on the pc but never connects...
I have so many problems with ActiveSync it's not funny any more....
I never had THIS many problems with WM2003SE and AS 3.8, now I get lock ups on both machines, regularly not sync'ing at all for no reason, WM Player on the PC crashing (I sync my music to a mini SD card) etc etc.
I have re-installed both PC AS and complete re-instal of WM5 (Both 1.6.x.x and 2.8.x.x) both have issues though not quite so bad with 2.8.x.x
C'mon MS, get your act together.
If this many users are having the same problems it isn't because we are ALL doing something wrong its your poor software. This is a fundamental item of these devices and to have it as tempramental (Is that spelt correctly??) as this is not acceptable. This facility needs to be "Plug and Play" not "Plug and Pray". They must realise this during in-house development of WM5 as they surely use it for their transfers??!!?
Oh, and bring back the f**king network sync, I used to use my device on the road simply sync'ing via GPRS to my always on PC or in the home via WiFi. Now I have to purchase a full Exchange Server??? I think not!
Hmmm, WM5, two steps forward one step back?
SORRY, rant over now....
I did use Napster to go with my old HTC Touch (1GB Storage) without any problems.
Now I tried to use Napster to Go with my German HTC Touch Diamond 2 an a 16GB Sandisk SD card.
Somehow the WMD connection drops while transferring the files sporadically.
Neither Napster nor HTC feels responsible for the problem.
I also tried another Sandisk 16 GB storage card – but the problem remains.
Does anybody uses Napster To Go without any problems on the HTC TD2?
Does the connection problems exist within other circumstances?
Does nobody use "Napster to go"?
The problem is getting worse.
After a hard reset of my TD2 I was able to transfer about 40 music files without the device disconnecting.
Every transfer lowered the amount of transferable files.
Now I only have to start Napster with the TD2 connected and the Windows mobile device center caches and the device disconnects.
Strange, isn‘t it?
MBastian said:
Does nobody use "Napster to go"?
The problem is getting worse.
After a hard reset of my TD2 I was able to transfer about 40 music files without the device disconnecting.
Every transfer lowered the amount of transferable files.
Now I only have to start Napster with the TD2 connected and the Windows mobile device center caches and the device disconnects.
Strange, isn‘t it?
Click to expand...
Click to collapse
hello, i dont have a topaz, got a fuze, but i had this same problem, what i found out was i was having a software conflict, dont know which software i loaded, i did a hard reset and loaded everything then tried putting my music on and i would get disconnected, then i decided to hard reset again, this time i did not load anything, i started transfer and no problems. i would load about 7-8 gb of music, then load all my cabs, hope this helps
Hello,
After 2 days of using HD Mini I must say I am very pleased... the only major complaint is that the phone hangs up after connecting to my macbook and to my iMac. I know that this is a windows phone and I don't expect it to synchronize and so on, but my previous phone ( HTC Diamond) connected to mac computer acts normally- it is seen as external disk drive, I can copy files to memory and charge it from the laptop battery if needed. HD Mini freezes and I cannot even switch it off- I need to disconnect battery! Do you think it is something wrong with my phone or all of them act like this? Has anyone try to connect HD Mini to Apple computer? Thank you very much for any info!
Hi,
You can sync the HD mini with Apple iCal, Address Book and some iTunes music (and more) thanks to utilities like Mark/Space Missing Sync for Windows Mobile. It works through USB or Bluetooth links (it uses the MS ActiveSync protocol).
The USB mass storage mode of the HD mini seems to have problem with Apple computers. I'm experiencing the same troubles as you are with both a MacBook and an iMac. Some driver update is probably required.
Regards
Thank you!
problem solved at least partially...
using missing sync for now and hope HTC to release update to storage mode
Regards and many thanks
robertszydlo said:
Hello,
After 2 days of using HD Mini I must say I am very pleased... the only major complaint is that the phone hangs up after connecting to my macbook and to my iMac. I know that this is a windows phone and I don't expect it to synchronize and so on, but my previous phone ( HTC Diamond) connected to mac computer acts normally- it is seen as external disk drive, I can copy files to memory and charge it from the laptop battery if needed. HD Mini freezes and I cannot even switch it off- I need to disconnect battery! Do you think it is something wrong with my phone or all of them act like this? Has anyone try to connect HD Mini to Apple computer? Thank you very much for any info!
Click to expand...
Click to collapse
Mine does exactly this. Freezes and I too have to remove the battery. If I set the HD Mini to 'ActiveSync' mode, I can charge the battery from the Apple (Mac Mini in my case), but cannot access the storage card.
I use the free version of SyncMate to sync the HD Mini with my Mac, I couldn't get this to work via BlueTooth (which worked with my TG01), naturally can't get it to work via USB either, but eventually had success using WiFi to sync.
please everyone having this problem....report to HTC let's hope they fix the mass storage mode
robertszydlo said:
please everyone having this problem....report to HTC let's hope they fix the mass storage mode
Click to expand...
Click to collapse
Did this yesterday!
I should say, I don't think setting the connection type to 'ActiveSync' prevented a crash after all. I think it just delayed it!
I'm using SyncMate - works perfectly.
I'm not able to see SD card like USB storage, but via SyncMate I can connect to StorageCard and copy files.
It's not good way for big files (700 MB about 30 min), but for small is usable.
xeinyx said:
I'm using SyncMate - works perfectly.
I'm not able to see SD card like USB storage, but via SyncMate I can connect to StorageCard and copy files.
It's not good way for big files (700 MB about 30 min), but for small is usable.
Click to expand...
Click to collapse
I'm guessing you have the full (paid!) version of SyncMate? I don't think you can sync to the SD card with the free version?
I can't get SyncMate to connect to the HD Mini using bluetooth, only WiFi. Is this 'normal' or am I just daft?
@ everyone -
If you have any problems while using SyncMate, please, contact our Support team at [email protected], thanks
If anyone else did report this to HTC, did you get any sense from them?
All I get back is bland statements about not supporting sync with the Mac, but to try 'MissingSync'. Surely connecting the HD Mini to MissingSync with USB will give the same lockup, won't it?
In case you are interested, here is the response from HTC so far:
Hello.
I have just received my (wonderful!) HTC HD Mini.
I am finding that if I connect the USB cable to my Apple Mac Mini, the request for 'ActiveSync, Disk Drive, Modem' pops up, then after selecting 'Disk Drive', the disk does not mount on the Apple desktop, but even worse, the HD Mini locks totally and I have to remove and replace the battery before it will respond again. I have tried turning the 'do not charge from PC if on' option on and off, but this doesn't help at all.
I have had other Windows Mobile devices (Samsung and Toshiba TG01) and these have had no problem connecting to the Mac in this way.
Can you suggest anything please?
Dear Mark
Thank you for your enquiry about Mac.
I'm sorry but we don't really have any support on Mac, but you can try Missing sync. Just search through Google and you should find it, for more support i recommend you to contact Mac. Have a nice day!
Best regards,
Hello.
Perhaps I didn't explain my problem very well. I can use SyncMate to sync my calendar and contact information between my HTC HD Mini and my Mac Mini, but only using a WiFi connection.
The problem starts when I try to use the USB Drive facilities on the HD Mini to transfer program, music and video files from the Mac to the HD Mini. As soon as I connect the USB cable to the HD Mini, the HD Mini locks totally and I have to remove the battery before I can restart it. I have used other Windows Mobile devices with the (same) Apple Mac Mini in exactly the same way and had no problems - only with the HD Mini.
I hear reports on the XDA-Developers HD Mini forum that at least one other HD Mini and Apple Mac owner has the exact same symptoms on attempting the same thing.
Hoping you can help.
Dear Mark
Thank you for your enquiry about 3rd party.
We don't have any support on Sync mate, so you will have to contact them for assistance in theis area. This includes Mac which we don't support. But sync with windows you can use Active sync 4,5 for xp, and windows mobile device center 6,1 for Win vista/7, if you need guidance please call into our support line below. Good luck!
Best regards,
Can I make my query perfectly clear as it appears as though my problem has been misinterpreted.
My problem is that connecting my HTC Mini to my Apple Mac Mini in order to use the USB disk drive transfer facility of the HD Mini causes the HD Mini to lock totally, requiring me to remove the battery from the HTC HD Mini to reset it and to continue working.
I have had no problem using the same feature on other Windows Mobile phones in exactly the same way, on the exact same Apple Mac, using the exact same operating system.
Other people have also reported problems using this facility with other Apple Mac models. (http://forum.xda-developers.com/showthread.php?t=680635) One user here is reporting that this feature has worked with other HTC Windows Mobile Models, but not the HD Mini.
It has to be said that I'm struggling to see how my first question has yet to be answered. Still. We live in hope...
Thanks for all your help...
Had this reply from HTC today:
Dear Mark Thank you for your enquiry about Mac. I'm sorry we don't support Mac, so we're not alowed to help you setup your hd-mini with a Mac operating system. For assistance on this you'll need to contact Mac, i'm sorry for the inconvenience! Best regards,
And my (final) words:
Thanks for your reply.
It seems a great pity that such a useful facility cannot be used in this model, when it was available in previous models.
Whilst I understand that you do not support the Mac, should a device designed to work to a universal standard, such as USB not work on all devices regardless of operating system? I have never had problems with other 'standard' USB disk drives on the Mac, they all work on Windows, Linux and Mac machines. I would have expected the HD Mini to do so also, if not for the Sync features (which I expected) and not only for the WiFi and Bluetooth (which do work as expected on the Mac) but certainly for the USB disk facilities, facilities that do work on competing Windows Mobile Devices.
Should you try connecting the HD Mini to any Macs that you or your team may own and discover the reason for the lock-ups, please contact me.
Personally, I'd say that the problem lies with HTC - not Apple, but it doesn't look like anything is going to be done about it. Perhaps a future update will 'accidentally' fix the problem?
I can hope. Can't I???
I have just applied the ROM update for the HD Mini (released 28th May 2010).
This appears to have removed the lock up encountered when connecting the HD Mini to the Mac, so far at least.
Whilst this has not enabled the access to the SD card on the Mac, it does mean that Parallels (Windows XP) can now connect normally using ActiveSync for software installations and backups. Parallels too seems unable to access the SD card directly, but can browse the HD Mini device using ActiveSync.
Performing this ROM update did not delete any data on my device, despite the warnings that it would. Perhaps different versions of the device (mine was purchased SIM free and network unlocked) will lose some data during the upgrade process.
Hope this helps.
Got my Galaxy yesterday, cracking piece of kit it is too, just one fly in the ointment.
9 hours to copy 1 DivX movie over to the sd card from Kies
Uninstalled everything, reinstalled and still slower than an arthritic slug with a corn on it's foot
I'm using Win7 and the latest version of Kies off the SGS web site, can anyone shed any light onto what could be the problem ?
Try and connect the phone in data transfer mode. Much faster. Also, are you using USB 2.0 ports?
That doesn't seem to have helped either, only getting 15kbs.
I'll try it on my desktop machine later and see if its an issue with my lappy, although it was never an issue with my Kaiser running various flavours of droid