Database Users

Help! Can't install or uninstall any apps on WM5

Help is needed. I tried to install PocketStocks this morning. It would not install and now I can not install or delete anything from my 8125. I can run what is on it, but I can not add or remove anything. I have soft reset and tried multiple times to connect by USB but it will not sync. But it will let me "Explore" my hardware.
The Microsoft Active Sync troubleshooter is no help at all.
Any ideas?

jschaff said:
Help is needed. I tried to install PocketStocks this morning. It would not install and now I can not install or delete anything from my 8125. I can run what is on it, but I can not add or remove anything. I have soft reset and tried multiple times to connect by USB but it will not sync. But it will let me "Explore" my hardware.
The Microsoft Active Sync troubleshooter is no help at all.
Any ideas?
Click to expand...
Click to collapse
Hi i am familiar with pocketstocks but it looks like it buggered your device. What error message came up and how far into the install did it get? Just wondering are there any residual files to remove - check program files and windows\startup and registry if you are used to doing that. What error comes up when you try to install anything? You may need to backup important files and do a hard reset to solve this.

I had tried to install Pocket Financial Analyzer just before it, and that did not complete the install. So when I did the Pocket Stocks, it finished up by saying that PFA install was unsuccessful. I have had this happen before but a soft reset and reinstall usually made it work. I kind of do not think Pocket Stocks is the culprit.
I suspect that there is a corrupted system file, and maybe if I knew which one it was, I could delete it and a soft reset would rebuild the file.
Or like you said, I may have to do a hard reset and start all over. And that is OK. I have done this about five times before, but everything is working so good on the phone right now, that I hesitate to mess that up. I just can't add or delete any programs.
Its so weird, at first the name of my phone would not come up. Then I deleted Active Sync 4.1 and installed AS 4.2 beta. Now I can get the device name to show up, but still the list of installed programs does not show and I can't sync it.
Help is needed.

I had tried to install Pocket Financial Analyzer just before it, and that did not complete the install. So when I did the Pocket Stocks, it finished up by saying that PFA install was unsuccessful. I have had this happen before but a soft reset and reinstall usually made it work. I kind of do not think Pocket Stocks is the culprit.
I suspect that there is a corrupted system file, and maybe if I knew which one it was, I could delete it and a soft reset would rebuild the file.
Or like you said, I may have to do a hard reset and start all over. And that is OK. I have done this about five times before, but everything is working so good on the phone right now, that I hesitate to mess that up. I just can't add or delete any programs.
Its so weird, at first the name of my phone would not come up. Then I deleted Active Sync 4.1 and installed AS 4.2 beta. Now I can get the device name to show up, but still the list of installed programs does not show and I can't sync it.
Help is needed.

I agree there probably is a corrupt file somewhere - I would do all the checks I said and notification queue for good measure - but it looks like hard reset time. Recommend you invest in spb backup or sprite backup - then it all becomes so easy! Everybody that joins this forum should have to buy one - before entering the forum - lol!

I had SPB Backup trial. But everyone was saying that the ROM upgrades made the backup invalid since there were registry changes that may not correspond with the new registry.
So I did not use it again. I heard that SKTools has a backup built in. NO?
Which one is the best to use?
Thanks

I had SPB Backup trial. But everyone was saying that the ROM upgrades made the backup invalid since there were registry changes that may not correspond with the new registry.
So I did not use it again. I heard that SKTools has a backup built in. NO?
Which one is the best to use?
Thanks

Sktools has a limited backup, so its not that useful. Sprite backup is good as you can use it even with a rom upgrade and is now wm5 compatible.

App folders not going away.

I uninstalled Office from my phone with WM6 but the folder is still in the Program list.How do I get rid of it? ?And there is two calanders, I haven't installed anything yea, anyone know how to get rid of them?

clear temp
use clear temp application
hopefuly it will help u
it clears bad or unused registry entries

Didn't work , I still have the Office folder and the two calander programs.

You know of a WM6 ROM that has ONLY the WM6 stuff nothing at all extra?

reset!!
have u done soft reset after clear temp?

No, how do I do that?

reset
re-start ur device Buddy!

Soft resetted it but they are all still there. Will hard resetting it bring it back to the way it was when the ROM was installed?

definetly!

Any other ideas then? Or could you point me towards a really stripped down version of WM6 or one that works real good?

but remember to remove storage card n backup ur contacts etc. before hard reset!

I only installed the ROM tonight so I have nothing on there so no need to backup.

I have the same problem with xplodes 6.13.00 ROM, its worked perfectly for around 3 weeks now. Its brilliant work.Although i have more than one icon in my programs list. e.g two file explorers, two camera's

try using 3trd party software for clean, i'm using SKTools its remove duplicate shortcut, empty folder etc.

Cant install most of the softwares !!!!!!!!!!

hi all
i cant install alot of my favourite softwares such as SPB , i dont know why? can anyone tell me the reason plz?

shadows of yesterday said:
hi all
i cant install alot of my favourite softwares such as SPB , i dont know why? can anyone tell me the reason plz?
Click to expand...
Click to collapse
can't help you or tell you the reason because you are not giving enough details about what you are trying to install, what is going wrong. How are you trying to install. Exe or .cab files. are you just getting error's during the installation

i tried to install .cab & .exe , but it says install unsuccessful, for example SPB & Battery status

mmmm
On what ?... is the cab on the phone or on the PC ???????

i tried both , but i couldnt

You have the HTC Touch Elf right? No cabs at all are instaling on your phone.
Possibiliites:
1. The cab files are being currupted either while you are downloading them or while you are sending them to your phone. FYI Cab files are to be installed via your phone not PC. Transfer the complete cab to phone and just click it to install - Do Not Unzip it. (A cab file looks like it is a zip file or a rar file wen it is on your PC but don't be fooled. it is a cab and does not need to be unzipped) you will only see a bunch of messy files and will just get confuzed. just place the cab on your phone and tap it with your stylus to initiate install
Exe's are to be installed via your PC to your phone through activsinc. place the exe on your desktop (Or wherever) and connect your phone to your PC using Activsinc. Then click the exe on your desktop and follow installation instructions - NOte you will have to still do some clicking on your phone to allow the installation.
2. you are not installing them properly and therfore follow instructions above.
3. your phone is currupt somehow (I don't see how) Try a hard reset and see if the programs will install after that. if not, you might want to return your phone for warranty (I am assuming you just got this phone and this is the first time you are trying to install something.
4. Maybe you have run out of room on your device to install any more applications (if you have been installing tons of other stuff successfully)
I have never gotten any errors installing cabs or exe's exept for when I was trying to install something that my phone did not support. (Not a valid WM application) or something like that.
Edit: You still are not give us much information - What type of error are you getting - What does your phone show/tell you?
Does it start to install and fail half way through? does it not start at all? does it install and the programs just do not run?
Tell us what program you are trying to install - what error you are getting and when you are getting it. Tell us the method you have used to install it etc....
If you want help you will have to provide us with as much information and detail as you can. Otherwise - Good Luck.
I will check back here regularly to see your response and try to help, but if you don't give us much more detail - no one will be able to help you.

Did you flashed your ROM recently?

it start to install and fail half way through, but not all of the softwares , for example i cant install tcpmp,wm router , battery status , and alot of softwares , the error is always the same ( it start to install and fail half way through)

shadows of yesterday said:
it start to install and fail half way through, but not all of the softwares , for example i cant install tcpmp,wm router , battery status , and alot of softwares , the error is always the same ( it start to install and fail half way through)
Click to expand...
Click to collapse
I don't know about battery status or wm router but TCPMP is an exe type installation. if you try to install this using your phone by putting the TCPMP installation on your phone and clicking to install, it won't work. You have to put the installation file on your computer, connect your device to your computer through activesinc. then click the TCPMP Installation on your desktop and follow instructions. Make sure you accept installation on your device when your device asks. The others may be the same

i did like that , but nothing changed , same message , install unsuccessful

shadows of yesterday said:
i did like that , but nothing changed , same message , install unsuccessful
Click to expand...
Click to collapse
Are you trying to install to your storage card or to device? Are you certain that you have enough storage space left?
Do you have any problems with Activsinc?
Have you tried downloading another copy of TCPMP - Maybe the copy you have is no good.

yeh , i tried on both storage and device memory , i have 1.5 gb remaining on storage also
my active sync is working in perfect condition, i dont know wht happend , ok , is there anything that i can upgrade my phone ???

DuelMasterNG said:
Did you flashed your ROM recently?
Click to expand...
Click to collapse
You never answered the above question.
shadows of yesterday said:
yeh , i tried on both storage and device memory , i have 1.5 gb remaining on storage also
my active sync is working in perfect condition, i dont know wht happend , ok , is there anything that i can upgrade my phone ???
Click to expand...
Click to collapse
I don't know if I can help you with this problem. I have never had any problems installing anything onto my device even when the app wasn't compatible. usually still installed, just wouldn't run. I am still using official stock WM 6.0 rom that came on my device. (have not ever flashed a new ROM or Radio and don't know anything about that. If you did flash a new ROM or radio, that could be what is causing your problems and you may want to examine in the thread where you got your ROM or Radio from for answers or to see if anyone else is having the same difficulties. Perhaps PM the person who cooked the ROM. If you havn't flashed any new ROM or Radio, then maybe you changed something in your registry that you shouldn't have with a registry editor (just a thought - don't know if you have ever done this) or maybe you have an app on your phone that is causing conflict when trying to install other apps. You can always try a hard reset of your device (if you don't mind starting from scratch again customizing your device) and then try installing TCPMP and see if it works right after a hard reset. That would suggest either something was changed in your registry or that another app was causing conflict. Bit of a pain in the a## having to reinstall everything(unless you don't have much installed on your device) and still no guarantee that it will work. Before doing a hard reset, you might want to look into backing up your device. (I don't know anyting about backing up - what program to use or how much it can back up such as setting or such but you might want to check it out. Also make sure you sincronize your device with your computer prior to hard reset so that all your contacts, appointments etc... are up to date that way after a hard reset you can just syncronize your device again and get your contacts and appointments etc... back.
If anyone else has any suggestions here -- Please feel free to jump in. I know that I would be really annoyed not being able to install new apps to my device.
Good luck. I hope this gets figured out for you
Rod

i had the same problem, it was unbelievably frustrating, i had to restore my X1i to factory settings, that fixed the problem.

I think you should follow hotrod101's suggestion and do a hard reset. Its quite likely that your phone has malfunctioned or something. It's probably going to save you a lot of work in the long run. Or turn in your device in one of the HTC service centers as already stated. Don't forget to back all your stuff up first.
Good Luck.

thanx alot

you did not say whether your rom is original or coked as i met some problems with cocked roms in installing arabic based applications that was easily installed before flashing me device

Did you get things figured out - If so please share with the rest what you did to solve your problem, in case others are having similar problems. Did one of our suggestions help or did you find another solution?

same problem on my Touch Pro, seams to be common ... some say that it is due to the fixed number (50 installed programs) on the touch flue ... however, I have no more information of how did they got this result, or what is the registry of this issue???
I hope if someone help on this to avoide us the headache cused by hard reset, just thinking about it make me crazy.
even hard reset is not a solution.

Annoying Problem with removing programs (google navigator)

I have a problem that is completely driving me crazy....whenever i remove any program on my xperia ....there is always some files remaining in the program files, and being a perfectionist i always try to delete them, but get an error reporting that the file is in use, which annoys me even more because it means some process is still running
p.s up till now this happened with google navigator, and a tweak tool i downloaded from here before....plz help me , don't want to hard reset every time i want to uninstall a program !

why is it o body want's to help me ??

a) have you thought other people might have a reallife(tm) and not be on here 24hrs 7days per week ?
you asked less than 4hours before you post moaning?
b) this is not a support forum
c) you need to give more information
how did you install the programs?
how did you remove the programs?
what files are left?
have you soft reset after uninstalling the progs?
what software are you using to see the folders?
if you have files that are in use you need to soft reset.

I humbly ask sorry.....
Well to view the folders i use the normal file explorer....i did a soft reset but still on deleting the program folder it tells me it is in use....tried installin and uninstalling again google navigator (trial) but nothing, it also gives me an error on start up telling me the process could not be launched....is this normal.....
P.S: again i ask sorry for stressing so much to get a reply

i had the same problem. to solve it, use file explorer and go to: My Device-Windows-Startup, from there delete the file which have Agent written (something like GAgent, i forgot). After deleting it, restart (soft reset).
Then use file explorer to delete the google navigator folder

ok i deleted gagent and this solved the problem....bu there is another file....i don't remember its name precisely i guess sth like "GNagent" ....should i delete this one ... I tried to but i cannot .....and i accidently renamed it ....can you tell me its correct name ?, cause i'm afraid it's a system file :s

darkhalf520 said:
ok i deleted gagent and this solved the problem....bu there is another file....i don't remember its name precisely i guess sth like "GNagent" ....should i delete this one ... I tried to but i cannot .....and i accidently renamed it ....can you tell me its correct name ?, cause i'm afraid it's a system file :s
Click to expand...
Click to collapse
That's not a system file.
Also find, download, install and use total commander, there's either lots of cabs onthis forum for it, or search for the manufacturers website.
It's a Free file manager that's much better than the built in one. It allows you to overwrite files in rom amongst other things. It may well delete the file for you.

Total Commander would help at deletting softwares? that could be nice, for example, I installed the mtoday, and, I am not able to uninstal it...I do understand waht is a hard reset, but the soft one, sorry, this is still not very clear for me...If I would guess, would we need to make a soft reset, each time, we uninstall a software? does would help to clean after?
thanks you

Xperrier said:
Total Commander would help at deletting softwares? that could be nice, for example, I installed the mtoday, and, I am not able to uninstal it...I do understand waht is a hard reset, but the soft one, sorry, this is still not very clear for me...If I would guess, would we need to make a soft reset, each time, we uninstall a software? does would help to clean after?
thanks you
Click to expand...
Click to collapse
soft reset is when you stick the stylus in the whole in the back, or turn the device completely off and on again.
If there's processes still in use on the phone then a soft reset will stop them being used, (unless they are set to start-up again automatically)
for example, if you install a dialler skin then want to get rid of it. After uninstalling you'll need to soft reset to make sure the dialler is not locking the files so they can be deleted.

{Help} installing softwares in xperia

hey guys
i hav x1i with touch it 4.5, m facing installing softwares (i mean cab files) prob with my xperia from last few days. perviouly its was fine bt nw when i install any cab file,it give me a error that 'the installation is unsecussful' and also there are no software listing in remove programs.its blank.
plz help me

Hard Reset.....

any other idea ...that will work

Have you installed sdkcert?

Ok, I had this problem last week and I'm happy to say I fixed it. The problem in my case seemed to be related to the number of applications installed. Problem is that you can't uninstall either!
So what you need to do is change the registry. In HKLM\Security\AppInstall you can see all the installed apps. Copy some of the "folders" out of here into the root of security. then check remove programs. you should find that it works now. I had about 80 apps installed. I just uninstalled apps I didn't need then.
Good luck, send me a message if you need help.
Don't just hard reset straight away. It doesn't hurt to play with the phone if the last resort is to hard reset.

I have the same problem. Might be Twikini...
How do a newbie like me get to HKLM\Security\AppInstall...?

esudl said:
Ok, I had this problem last week and I'm happy to say I fixed it. The problem in my case seemed to be related to the number of applications installed. Problem is that you can't uninstall either!
So what you need to do is change the registry. In HKLM\Security\AppInstall you can see all the installed apps. Copy some of the "folders" out of here into the root of security. then check remove programs. you should find that it works now. I had about 80 apps installed. I just uninstalled apps I didn't need then.
Good luck, send me a message if you need help.
Don't just hard reset straight away. It doesn't hurt to play with the phone if the last resort is to hard reset.
Click to expand...
Click to collapse
hey
i do it that u said bt its not working ......i copied some app folder for HKLM\Security\AppInstall to HKLM\Security\ ....still there is nothing in remove programs
any other idea
thax

Wht are these files for..... in the root
are these files linked with installing or uninstalling the softwares.....

plz help me ..its been two weeks i have nt installed a software on my phone plzz help