I'm having a problem with the 'events and updates feature' retrieving updates from facebook.
When I select the 'update now' option in the 'updates and events' section for a contact it never retrieves any facebook information for any of the contacts.
All of my contacts are correctly linked to their facebook accounts but the application never picks up ANY updates.
Any ideas? I'm on O2 btw
your "me" contact card needs to be logged in, check that, also in the pictures tab, albums, switch to facebook tab..can you see their pictures?
if not you're not logged in.
Hi thanks for replying
yes I can see my 'me' contact card in the updates and events and can also see the facebook pictures in the facebook tab so it appears to be logged in fine.
samsamuel said:
your "me" contact card needs to be logged in, check that, also in the pictures tab, albums, switch to facebook tab..can you see their pictures?
if not you're not logged in.
Click to expand...
Click to collapse
I dont use facebook so cant really suggest anything else. I do know from the missus that fbook website has been flakey for her this past week or two, and i'm sure i read they are currently moving datacenters or something, so who knows. Maybe your friends just all stopped updating!
I dont really know how the application itself works, but for me, the updates seem to take a while (as an indication, about 3 or 4 minutes for 500 friends over wifi - dont know how big a difference the number of friends make). I've got to keep touching the screen so that it doesn't go into "sleep" mode otherwise it stops and I have to start again.
If I leave the screen on the "Updates and Events" page while it says "Updating...", the info will not automatically update even once all the data has been downloaded. I have to move across to another page (eg, Favourites, Groups, etc and then scroll back to see the actual updates.
Hope this helps .
btw.. I'm on Dutty's V1.5, if that makes any difference.
I have the same problem
it say ( updating...) when i click update now
but then the (updating ..) dissapears and nothing updated !!!!
but when i click update on a selected contact .. it become update !!!!
it was working fine ..i dont know what happened ?
Facebook updates working only for some contacts
For me it works for some contacts but not for all.
Just got my HD2 2 days ago, so so far only 10 people/contacts are linked to facebook.
- 9 fail to deliver/retrieve updates,
- 1 works
I noticed that the one status update that I received was really new, so I just wonder if there is somewhere a setting on how old the status updates can be, to be seen on the HD2.
I also had on unanswered event request, that one worked well.
One more issue, I can browse the album of almost all facebook contacts, but it's not working for one. does anybody know what could be the reason. Are only alboms which are set to be viewed by anybody browsable by HD2 (not the ones only visible to friends)?
I had the same issue, worked for a few days then would attempt to update, appeared to do so but no new info present.
Ended up having to go to Start/settings/data services/social networks and turn off facebook and then do it again.
After this for some strange reason it now works and has continued to for weeks.
Related
.. is really starting to p*ss me off. I'm going to get really sick really quickly of having to re-associate all my contacts with their Facebook profiles every time the Hero decides to spontaneously delete them.
Has anyone found a workaround?
Edit: Hmmm... seems if you close all the background HTC processes like com.htc.socialnetwork.provider and com.htc.album:remote with TasKiller, it'll re-update everything when the processes start back up again.
It's still stupid!
And if you decided not to update your contact picture when you linked them, it will overwrite your specific photo anyway ! that's also very anoying if you don't want the facebook photos !
That's funny I was just logging in to report this problem. It happened to me for the first time today. It really pissed me off that for no reason all my facebook associations got deleted from contacts, rebooting the phone and killing the process didn't bring them back either. I don't even have the process com.htc.album:remote running in task killer. They need to get an improved rom out and fast, i've had this phone less than a week and i'm really starting to miss my iphone.
This happened to me today, but it was because for some reason I had been logged out of FB. Otherwise, I have not experienced this 'deletion' issue...
Strange.
Does anyone know why the phone would just log you off of facebook? Is there any good way to avoid this? I hope logging on to facebook on a computer doesn't kick you off.
I'm glad I saw this thread and that I am not the only one!
It is getting very annoying but I expect it will be fixed eventually, I just hope it doesn't take too long!
This happened to me the first time yesterday. And 2 other people in this thread had it happen yesterday. Maybe it's something at facebooks end. There could be some sort of timeout and were all getting logged out at the same time.
it is very odd.
Sat here at work, there's four of us with hero's now.
one of us gets it, the other three don't.
the two G2 devices don't, and only one of the Orange Hero's gets it.
very strange.
Okay I think that I can guess what is happening here. I have the same problem with my Facebook contacts losing their picture status and albums about every 24 hours (on stock G2). I know that when I leave my browser up overnight on my Facebook page, Facebook will log me out. I presume that it is doing the same thing with this phone and suspect that HTC did not spend long enough testing the ‘people’ application to observe this. I further guess that when the phone is logged out by Facebook it does not try to sign in again, deleting the information previously retrieved when a refresh is unsuccessful. I am not a developer and don’t have any way to back all this up but if I am correct then HTC would need to implement a workaround for this behaviour in order to fix it. Probably the easiest way to do this would be to have the application:
1. Automatically sign in again (signing out if necessary) every 12 hours or so.
2. Retain previously cached data, e.g. pictures, unless explicitly deleted even when Facebook refresh is unavailable.
This doesn’t fix the problem of the now-permanently unlinked Facebook contact (as per Don Vincenzo on http://forum.xda-developers.com/showthread.php?p=4276194#post4276194) but it would be an improvement.
I hard reset earlier which had previously fixed it, but now it only shows that I have one Facebook contact to choose from and no one else can be linked from.
It shows it as if I have only one Facebook friend.
Very strange.
Yep had the same issues.
Ultimately I found the best cure is just to wait for the two hours before it automatically updates everything.
I've only gone through my contact list once and linked all the profiles, however I have appeared to have "lost" the link many times...
So basically don't do anything, just wait.. lol they will return
Never had this issue yet but all my facebook - contact information is also sync'd with the exchange server
I was afraid that after my master reset I would have to reassociate all of my contacts but it seems that the association is stored on google contacts too, so they just all came back again
Its been 2 days now and my associations have not come back, man that's gonna suck if it resets them every couple of days. The facebook integration was one of the main selling points for me for the phone. I sync my contacts with outlook so I don't have any under my gmail name. Is it better to import all my contacts in to gmail so it retains my facebook links? If so is there a way I can sync the contacts that are already on my phone to my gmail account from my phone?
I may or may not have found a solution, or a way of preventing it. I'm using TasKiller to close all my running processes every few hours to preserve battery life etc. I noticed that when I put some of the system processes in the ignore list, (com.htc.socialnetwork.provider for example) the Facebook problem happened again. If I don't have any processes in the ignore list, and make sure to kill them once or twice a day, my contacts stay associated with Facebook.
Last time my contacts associations disappeared, I killed all running processes, took everything out the ignore list and went into the People app, and scrolled along to the facebook updates page. I hit menu, then 'update now'. This restored everything back to the way it was.
The disassociation just happened for me again - all my contacts suddenly needed reconnecting.
This is a different problem to the one I was discussing in the other thread 'It's a wee bit buggy...', where previously available contact data (profile pic, birthday, albums etc) can now not be retrieved by the Hero once a contact is linked. This functionality has not returned since it first occurred for me, and means that, irrespective of the associations holding, only about 75% of those contacts on the device that should be able to sync actually successfully sync. From what I can tell, this could possibly be an issue with Facebook privacy settings, though why it only happened a week after having the device I'm not sure.
With regard to the associations holding after a hard reset, the People app on the device stores the Facebook association data in the 'Notes' field of the contact, which is then synced to Google Contacts. If you wipe and then re-download your contacts from Google, this info comes back with it, and the People app then sees those contacts as linked. Given this, it seems even stranger that the links get broken in the first place, as it suggests that for some reason that the data in that field is not persistent...
Have the association loss occasionally but I find if you ignore it then the association comes back after a little while.
In relation to some (but not all) friends losing associations it is due to the friend changing their Facebook application settings. My girlfriend's photo disappeared a week ago, so I got her to change her fb settings and it came back. Not sure why it happened a week ago cause she changed the setting longer ago than that, but guess it is Facebook, not HTC.
Has anyone reported this to HTC? Its happening far too frequently on my gf's (pink) Hero.
So maybe it's not the same but it's definitely related:
I've now gotten to the point where I can not view my own contact details when I'm logged into facebook. That is, if I am signed in, and I try to view my contact card, I get a crash in process "android.process.acore" (this also happens when trying to update my status). If I edit my details and make sure I'm signed out of facebook, everything is fine except that all details of all linked profiles disappear...
Can anybody else confirm this?
BTW, I noticed that if you sign out using your contact card, and then sign in again (miraculously this does work!) the People app will retry to link friends to your facebook friends, so you can "force" a resync this way...
I keep getting this issue too. What i do is go to contacts, then on to the 'updates' tab, my contact card still shows my pic and me as logged in. I then press menu and update now. This resyncs all my contacts straight away. Annoying i know but at least it recognises them again after a bit.
I recently got my HTC HD2 and I tried to add all of my contacts from my old phone and sync them to facebook to get contact photos. While some of the people worked fine and I got the photos and the birthdays, for some I got no information at all.
This is annoying because it is mainly those that I would like to add to my favourites that do not recieve their profile picture or birthday or any information.
I've searched this forum for a similar problem but could only come up with problems with earlier builds. This seems to be a problem for some people running the palm pre as well.
Interestingly if I use the facebook app I also cannot get the profile pictures for these people either.
Is it a privacy settings thing, or am I doing something wrong?
This is the same on my HD2 and my HTC Hero as well.. maybe facebook need to fix something?
Anyone else having this problem?
Yes I had this problem.
Think it is more of a problem with facebook mobile to be honest.
I had this, but then found a solution (for me anyway).
Go into all people then select your contact. Then select Edit Contact. Then press where the profile picture should be. A 'Set Contact Photo' option should pop up. Next to the Facebook profile it should have a downloading icon. Once that was done i selected Facebook Profile and all was working.
Hope this helps
ahh you sniped this comment in just before i posted kanesw
yea that works for me too.
I've tried that, when i click on the download button the option just stays greyed out. (the facebook profile option) I can see it trying to find the data but it doesn't work.
I've the same problem with some contacts, you can link it to the fackbook contact but it just won't download any info about them. Works fine for most facebook contacts.
kanesw said:
I had this, but then found a solution (for me anyway).
Go into all people then select your contact. Then select Edit Contact. Then press where the profile picture should be. A 'Set Contact Photo' option should pop up. Next to the Facebook profile it should have a downloading icon. Once that was done i selected Facebook Profile and all was working.
Hope this helps
Click to expand...
Click to collapse
I've tried this but the facebook profile option is greyed out after i click the download button. I can see it trying to get the photo but it doesn't manage it.
You dont have to click the download icon, just leave it for a minute or so and see if it downloads it
I've found the above usually helps and if it doesnt I deleted the contact and remade it and linked it and then it worked.
I've tried everything and I still can't get some of them to work. I also can't get their albums to work or their birthdays, and they don't have a profile picture when using the facebook app either. Must be a problem there somehow.
I've noticed when I go to link a contact to a facebook profile the friend is missing. I have 400+ friends and it only shows me as having 235 friends when it goes to find the contact. I'm not sure if this is something to do with users having privacy settings on facebook and not showing up or what. However I too have several contacts with no link to facebook as they are not listed as facebook contacts thru the HTC facebook link app.
There is a privacy setting in facebook that allows users to stop other apps using their details. I guess its that as i have friends i know are on facebook but dont show up.
Definitely a privacy setting in some cases. I have a couple of friends whose profile pictures never show and I know from talking to them that they're all using the 'don't use my picture in external applications' option.
that sucks man, i have the same problem here. I guess the only way is to convince them to turn that privacy setting off, i absolutely LOVE the fact that our HD2 can grab the info from their facebook pages, it looks so cool
Settings > Privacy Settings > Applications > Settings...
They need to tick Profile picture there and tick anything else you want access to via the HD2.
Also is there any way to actually save the contact pics into outlook. It seems that the pics only stays on he phone and the outlook is not updated after syncing.
cheers
WPY
Yes, if you use the facebook pictures application in spb mobile shell instead of sense, then the facebook picture is saved to outlook as well! Dont know why this does not work in sense, it definately should!!
in HTC Albums I can only see a facebook album from one of my friends which works really good, but that's the only one.. also the intergated updates/events don't seem to work.. thumbnails and birthdays work fine..
I can't even see my own pictures.. while I'm almost sure I've tried every facebook privacy/sharing and aplication setting I could find..
any tips are much appriciated..
Has anyone else experienced problems with the integration of facebook app with the contacts, specifally when it comes to showing the friends profile photo? Just did a hard reset yesterday, and before that I was able to see my friends profiles pictures when i linked them in the contacts, next to their name and when they called me. Now all I see is th default gray siloutte. Even if i open up the facebook app, and goto the friends tab, all i see is the default silouette icon...
Help please, this was one of my favorite features, now my people tab is full of the same icons
This may be obvious, but since you have reset your HD2, have you remember to "link" contacts via the contacts menu?
Ibb1982 said:
This may be obvious, but since you have reset your HD2, have you remember to "link" contacts via the contacts menu?
Click to expand...
Click to collapse
yeah, the little "F" is there on the bottom left...
dont know if it matter or not, am in the UAE, website bans galore, facebook has been reallu s... l o w here lately, starting to think it has something to do with that, anyone in the UAE can confirm?
If you can still access FB then it should work. If you can't then it could be a reason.
I hate to do this, but I might just perform another hard reset, will install nothing this time until i get the facebook pics to work, i disabled HTC messaging via some thread i found here, dont know if that has something to do with it or now
jaoropez said:
Has anyone else experienced problems with the integration of facebook app with the contacts, specifally when it comes to showing the friends profile photo? Just did a hard reset yesterday, and before that I was able to see my friends profiles pictures when i linked them in the contacts, next to their name and when they called me. Now all I see is th default gray siloutte. Even if i open up the facebook app, and goto the friends tab, all i see is the default silouette icon...
Help please, this was one of my favorite features, now my people tab is full of the same icons
Click to expand...
Click to collapse
Have a look at this thread. Hope that will solve your problem.
myth1001 said:
Have a look at this thread. Hope that will solve your problem.
Click to expand...
Click to collapse
alas , no results, it was already set to zero (as per the link), guess i have no choice but to hard reset to see if this changes...
should i take this opportunity to upgrade to 1.48?
Hard Reset completed, still no luck! have not installed ANY applications, went through the start up wizard, when prompted for wifi, i skipped, then went to social section, and attempted to enter facebook email and pass, log in error, went back, enabled wifi, connected to wifi, then used the exact same user/pass and was successful.
Still do not have my profile picture in my contact card, just the default silouette with the small F...
this only makes me think that it has sometihgn to do with my isp, etisalat
jaoropez said:
Hard Reset completed, still no luck! have not installed ANY applications, went through the start up wizard, when prompted for wifi, i skipped, then went to social section, and attempted to enter facebook email and pass, log in error, went back, enabled wifi, connected to wifi, then used the exact same user/pass and was successful.
Still do not have my profile picture in my contact card, just the default silouette with the small F...
this only makes me think that it has sometihgn to do with my isp, etisalat
Click to expand...
Click to collapse
Maybe it's due to Facebook privacy settings? Try checking your facebook settings.
Btw, you need to log in to facebook located at Settings >Data Services> Facebook.
And.. you might want to consider to upgrade to at least Rom 1.48 ( though v1.61 is much better ) since 1.48 has been officially released by HTC.
Mine does not update either, I have to do it manually as autoupdate does nothing!
Ok guys >>>> at last i found the solution
all you have to do is opining you FB from laptop and change the way you login to "unsecure" (http not https) >>>> And its done
now reupdate ur contacts and FB thumbnails appear beside each name
PS: if u want to change it again to the secure mode plz turn off ur Auto FB contacts update
thanks
Hi all,
I'm new here so please be gentle if I'm posting in the wrong place.
I have an HD2 that came bundled with the Facebook app. All was fine but I refreshed my friends list and now they all appear twice. I've tried uninstalling the app and then redownloading and installing etc but the problem remains.
Any suggestions would be greatly appreciated.
Many thanks,
Tom.
Did you use some other software to import your facebook contacts at some point?
Hi
Nope, I'll I have done is logged in to the Facebook app and my friends appeared in there as per the full Facebook website. I hit 'refresh' on them a few days ago to see their updated status / profile pics and ever since then they've been listed twice.
Tom.
tried logging out and back in? Its also worth remembering that being logged in through the facebook program isn;t quite the same as being logged in through the 'me' contact card in your contact list.
I've tried logging out etc. It's so strange! Even the un / reinstall didn't fix it.
i take it when you log in via the pc all is fine? it isn't a facebook problem?
All fine via standard 'web based' Facebook.
In fact, it appears that the friends simply aren't getting updated. The profile pics change (sometimes) but I've added new friends via facebook on the web, and they just aren't appearing on the mobile app.
P.S. Perhaps I should be working and not playing on Facebook!!!
go too people all people, bottom tabs scroll to updates and events, (4th tab) menu update. stay on that screen (it says updating in the banner just down from top right) don't exit that screen till it has finished.
Hi
Sorry still no joy. Just to clarify, I am referring to friends listed under the Facebook app itself (middle icon on blue bar at top of facebook app).
Many thanks for your efforts so far.
Tom.
ahh well in that case I'd put it down to the vast number of issues since the made changes recently. my missus always gets a blank wall untill she has refreshed the page and flivked through all her tabs and she gets the "there has been an error" popup every few minutes.
Code:
When I have a contact who has a Facebook account, the contact picture can be downloaded from there. This used to work on my HD2 for months, but about one month ago my HD2 stopped to download the contact pictures from Facebook. Even the ones which were already there have now dissapeared, so now I don't have any contact pictures from Facebook at all.
The folder Windows\FBContacts is now empty although the syncing is turned on (I also tried to turn it off and turn it on anew several times...).
Can somebody help me to solve this problem?
Musicus said:
When I have a contact who has a Facebook account, the contact picture can be downloaded from there. This used to work on my HD2 for months, but about one month ago my HD2 stopped to download the contact pictures from Facebook. Even the ones which were already there have now dissapeared, so now I don't have any contact pictures from Facebook at all.
The folder Windows\FBContacts is now empty although the syncing is turned on (I also tried to turn it off and turn it on anew several times...).
Can somebody help me to solve this problem?
Click to expand...
Click to collapse
From your computer change the security settings on your profile login to HTTP instead of HTTPS....
Account Settings-->Account Security-->HTTP
THANK YOU SO MUCH, IT WORKS!!!
I would never ever come to this solution on myself! I always thought that the problem was some wrong setting or any conflict on my HD2 and I would never look for the solution somewhere else.