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Finally I have a proper error with Active sync, and it's been going on for a couple of days now. No matter what I do it's screwed!
Problem is that when trying to sync with my home or work PC's, my JasJar freezes once the contacts have gone across - only a soft reset does anything, so obviously the rest of my syncing can't be done...
If I untick "Contacts" then the other information - Calendar, Files, Tasks, Notes, Favourites - sync perfectly.
Ok, I've tried all of the following to fix this:
a) Soft Resets
b) Removing all Partnerships from both PC's and JasJar
c) Hard Resets
d) Re-flashing the ROM
e) Completely uninstalling Activesync and reinstalling 4.1 on both PC's (including removing all registry settings, profiles, rapi.dll, etc)
f) Removing pim.vol to force a new one to be created
g) Rebuilding my Outlook .pst and mapi.dll files, and importing my contacts from a .csv file to ensure there's no rubbish in there.
Having done all that I have now moved all of my Outlook "Contacts" into another Outlook folder (called - rather unimaginatively - "Contacts 2"). I have connected via a clean Activesync install which has successfully synced all Outlook information (including my empty contacts folder).
I have then started copying each contact back into my original "Contacts" folder one by one...After copying a single contact, Activesync kicks in and synchronises with my JasJar. All good so far, second contact syncs correctly, third, fourth, etc. Then after copying in the 24th contact I get the following error message:
"Synchronisation could not be completed. Try again later.
Support code:80070008"
My question is...What the hell does that mean!? Neither Google, nor microsoft.com have come up with anything helpful on this subject, so does anyone here have any bright ideas, or maybe suggestions on a different approach I could take to sort this problem out, short of formatting my hard drives!?!
get the latest activesync 4.1 maybe??
sorry didn,t read the post good 8)
Hey Sub69,
This is definately a funny error and one which I think might only be solved with a ROM update, not the same ROM you have but a new one of a different version.
It appears you are the only one with such a problem as there are no others mentioning anything so strange. The fact you can sync some items shows it's not a connection issue. But to be sure check that you have followed this http://www.microsoft.com/windowsmobile/help/activesync/default.mspx and have all PORTS open?
Also you hint at 'e' that you have 2 PC's? Is this corrent and if so what are the OS's on them? And when you get to the 24th contact does it fail no matter who the 24th contact is?
Gavin.
sub69 said:
g) Rebuilding my Outlook .pst and mapi.dll files, and importing my contacts from a .csv file to ensure there's no rubbish in there.
Click to expand...
Click to collapse
From your description, it sounds like corruption in the contacts records.
1) By "rebuilding", are you saying that you created a totally new .PST file, before importing data from the .csv file?
2) Did you also check (and repair) the .PST with ScanPST.exe. Typically you'll find it in the path:
"C:\Program Files\Common Files\System\MSMAPI\1033\"
last part will change depending upon the language.
3) As GavinN said, would be interested in knowing if your 24th contact is always the same one, and what happens if you manually create the 24th contact rather than copying it.
4) what happens if you export just the contacts and then import those into a new profile (new .PST file). Can somebody else correctly import and sync with those contacts?
Well, I tried the whole process again, and it allowed me to gt past the 24th contact, so it's not specifically a problem with that contact. In fact, if I reset my device, delete all partnerships, and connect again, it will sync those contacts straight away with no problems. I can then start copying the next lot, one by one, from "Contacts 2" to Contacts, and it'll sync them to my Jasjar, before giving the same error down near the 50th contact. I can then do the same thing again, etc, etc. So I now actually have all of my contacts on my phone. Not the most elegant of solutions, and there's clearly something quite wrong, but it'll do for the weekend, until I can be bothered to figure out something more permanent.
I have a second problem now, in that my Calendar items keep disappearing from my JasJar for no apparent reason. They sync fine, as I mentioned earlier, but if I leave Activesync connected, it kicks in about five minutes after the initial sync, and removes all calendar items, whether they have been entered on the PC or the device. This is clearly getting ridiculous! I'm going to have to put a bit of time and thought into this, but it'll probably have to wait until Monday, otherwise I'll be in trouble with the wife for wasting a weekend!
BTW, I did scan the .pst, when that didn't work I created a new one. Extracting the contacts to .csv and importing them alone into a new .pst before syncing gives the same error. I am now using the latest version of ActiveSync 4.1, although I was previously using AS 4.0 when this problem started. And I'm 99.9% certain that I completely removed absolutely everything AS related in between the two versions.
I think my next plan is going to have to be to completely erase all data, and input it all manually into a fresh .pst. Can't see why this would be any different from importing it from a .csv, but I'm rapidly running out of ideas. The most annoying thing is that this randomly happened in the only week since owning my JasJar where I haven't installed or uninstalled ANY software, changed a setting, or anything! Just as it was all pretty much perfect, look what goes and happens!
Ok, I now feel like a complete idiot, but at least I know what the problem was.
Smartfilter 1.3 is a fantastic piece of software, but it appears that if you keep it running in the background while trying to sync, then your sync won't work (obviously something to do with the way that it loads the contacts)
I could have sworn this was one of the first things I'd tried when I started having this problem, but obviously not...
In case anyone else comes across this problem, here's your answer...At least now you won't have to reset and reflash your device a hundred million times, and destroy / rebuild Outlook and ActiveSync like I did
I'm using smartfilter 1.3 & didn't face that problem while syncing, but mine is Dopod 900. Maybe because of different ROM... just guessing...
I take it back.....I spoke too soon. It synced once, now it's doing the same thing again. :evil:
Aaaaaaaaaaargh! I've even flashed the latest O2 ROM to my JasJar out of desperation, and it's still doing the same thing! This would be funny if it wasn't so frustrating. It was all working perfectly until last week...Why me!?
I've had the same problem once i think. I dont remember what I did that time to get the same error code you posted though. But I restarted my pc and I was able to sync again. I hope i wont face that same problem again... Goodluck...hope you can sync soon...
Well, I can now sync...I'm still having the same problem when there are a few changes (~25+) to sync accross in one go, but if I kill all running processes with "pocket task manager" and remove all plugins from my today screen, it works flawlessly.
So, it's still not back to normal, but it'll do for now...
Just to wrap this up:
I exported my e-mail to a new pst file, and everything else to .csv,
Opened the csv's in Excel to get rid of any extraneous data,
Started again with a blank pst file on my Win2K machine and imported everything to it,
Synced everything to my JasJar,
Started again with a blank pst file on my WinXP machine,
Synced everything from my JasJar to my XP machine,
All ok now.
Edit: Wow, this is an old post! People are still having very similar problems in the Kaiser forum though, and the solution is still the same. So just wanted to say, if you searched and found this as an answer, don't discount it just because of the age!
i know this is old but i had the same problem, i fixed the problem by doing the following steps
START -> SETTINGS -> SYSTEM -> MEMORY -> RUNNING PROGRAMS -> STOP ALL
did active sync again and it worked fine.
my device is an IMATE Kjam, running the MR CLEAN ROM, 2.3 i think,
hope this helps someone.
Cheers
Connecting to Activesync but not able to Sync
Hi,
I am having a strange problem with Active Sync.
When I plug in my mobile with USB and use active sync. it does not synchornise.
I have tried all the options liek chaning schedule, changing the settings and diabling advanced network functionality still I am not able to make the diamond synchronise.
Finally, I download the active sync. 4.5 even then my problem remains the same.
It always shows the message "connected" and fails to synchronise.
Second, i tried copying music files to my diamond and it did not ask for any conversion to mobile format which was not the case before
thanks for any help..
Edit/Delete Message
Hello,
I'm having a problem syncing my contacts and such. I get an error message stating that I have to install Outlook and retry. I have searched both pcs and they both have outlook on them. Any I deas? I'm using Tomal 8.2 ROM and a work box with XP PRO.
Thanks in Advance.
I appreciate the replies and I will try them out when I get back to shore and will report them here.
I've had this come up a couple of times - major PITA - where you have to do a manual reset of AS - loosing updated information from the previous update. I googled that error and searched for it here, but found nothing helpful and no mention of it in the forums here. Anyone have this before or know if there's a way to fix it? I'm running g4 with the tnt 4 or 1537 (?)
Anyone? Bump!
happens to me too
it's sooooo obnoxious. I havent been able to find a pattern yet. It just randomly seems to give me that error. I'm using the htc kaiser w/ wm6. i do sync my pda between my laptop and my desktop. I've done that before with my htc blue angel and never had any problems with it.
it seems to happen at least once a week. the annoying part about it for me is that I have to delete all of my calendar items, contacts, and tasks on my laptop's outlook so I can sync them.
I don't have that problem anymore - and not sure why. I've switched roms so many times I think it might have been related to the rom - or maybe even the dst updates.
Work around
According some microsoft posts (users, nothing official) this is caused by syncing email containing sub-folders. I haven't tested other than to stop syncing emails. It works fine if I don't sync Emails.
Good luck!
I've seen a lot of ActiveSync errors (I hope that's what you're talking about, or I'm going to sound very off-topic). Use DotFred's Task Manager to remove all duplicate notifications from your device. 9 of 10 times, this will resolve ActiveSync errors.
I bet you're right. I think it has something to do with snoozing reminders on the pda and the pc and them getting out of sync...
Solved... no
I red that if you dont sync email it will work - i tried:
While geting errormessage i vent to activ sync and disabled syncing of mail. After that i start synking. This sync ended up doing a resync, wich means tatt all voice commands and keyboard shortcuts went directly in toilet.
I will keep this setting for a while and se of error comes back.
Please keep positing possible solutions, this sync error is SO frustrating
its the same with me here...
it does anoy me so bloody much...
i will deselect email as well. lets see
resync everything again, cvause something on the server has changed... thats always the message...
it sux!!!!
i am using
win2k
officexp
htc touch diamond2
:-(
also look/contribute here:
http://forum.xda-developers.com/showthread.php?t=471267
http://forum.xda-developers.com/showthread.php?t=478815
;-)
i'm pretty fed up of outlook and how it screws with my contacts *i recently updated, and it removed all the titles from the names which is VERY annoying.* not to mention when i add contacts to my phone, it does NOT add them to outlook (maybe i'm just stupid but when i tried to set it to phone, it DELETED all my contacts sans a few) are there any alternative programs that are a bit easier and funner to use?
thanks in advance.
in one word: no.
Outlook is the easiest way AND the most perfected.
There are a few other possibilities to avoid outlook but in my opinion a pda without outlook is useless.
If you encountered problem it might be
-correct active sync version ?
corresponding to that : correct outlook version ?
-correct settings in active sync ?
If you fail to syncronize with ac....dont even try other solutions.
i'm using activesync 4.5 and the outlook version 2002, i copy contacts and settings from outlook just fine, with the exception of it screwing with the titles and names a bit, it's the other way around that's giving me a headache.
what do you recommend the optimal settings be so that if something is new on my computer, it transfers to my phone, and if something is new on my phone, it transfers to teh computer
(also anyway to stop it from seperating the names and removing titles?)
thanks in advance.
seems to be a settings problem
So i only have a german verison of ac i don't know the english name for the settings.
But you have to tell ac to sync in both ways and give the mobile thing the priority.
Then your problem should be solved.
did that, and once more it deleted all the contacts on my phone except for like 3-4 .... either this install is screwy or something is going wrong, or i'm just an idiot.
i refuse to sync with outlook!
i used to, and i ended up with half a dozen duplicate contact and calendar entries for each one!!! i tried settings, etc, finally said to hell with it and set the phone to not sync with outlook. i feel your pain.
Good, now i don't feel like an idiot
I had similar frustration. I eventually set up my 8125 to its own email address, and turned off the sync-ing of contacts. I have two separate contact lists now, but I'm not losing contacts from my phone all the time, either.
I do not have problems with duplicated events, but I publish my Outlook calendar to the phone, not the other way around.
I never schedule from my 8125. I always tell people to send it to my email, so I can control it from my PC. I only use the handheld on meeting-heavy days, and then I'm only checking email, and not accepting meetings.
Using: WM5, ActiveSync 4.5, Outlook 2003 on Desktop
Well, there is an alternative. I run linux so AS isn't even an option for me. I have been using FinchSync since I got the phone and it has worked great. I can even sync anywhere I have a network connection without being at home.
FinchSync uses an http connection to sync contacts with Mozilla's Thunderbird email and address client as well as your datebook with Mozilla's Sunbird calendar. So far it has worked great. One hint though, take the time to read the install and configuration instructions on their website!
Hope this helps!
PhilD
I absolutely hate Activesync. I update my phone contacts and appointments via my Tilt, and then hook it up to my computer only to find that Activesync is deleting them on my phone and restoring the older files on my two PC's. I think, "oh, well I must have the sync settings set improperly," so I check them on my PC and my Tilt... it turns out that it only goes one way: from the PC to the mobile device. (Please correct me if I'm missing something.) You can just disable the sync settings, but then what's the point of having the program installed?
Personally, I have few complaints about Outlook.
I haven't tried it yet, but I'm going to be giving PDASync a try. They seem to advertise all of the features I'm looking for, although it does carry a hefty price tag of $50.
http://www.laplink.com/pdasync/
I'm still not 100% sold on PDASync. It seems to lack the ability to sync internet browser favorites/bookmarks and custom file folders. The quest continues.
On a slightly brighter note, this seems like quite a useful list of syncing software.
http://pocketpccentral.net/software/sync.htm
i must use lapsync because i don't want all 1500 outlook contacts into my phone, so i filter them by category and only sync a certain category.
i dont sync bookmarks, but i know you can use AS to sync ONLY bookmarks. to sync custom files and folders, try mobsync - its free.
I Tried Laplink today, This needs ActiveSync to function properlyu (did not see my device attached). I am lucky I had trial software instead of paying $ 50
I'm using windows xp on my pc with microsoft activsync 4.5; I've set up the partnership between the pc and Touch HD and it has synced the contacts OK, but it seems to get stuck trying to sync the calendar - using outlook 2003. I've tried both soft and hard resetting the Touch HD; I've uninstalled m'soft activesync, downloaded and installed a new copy, and still get the problem. The programme appears to be syncing but it's been stuck on calendar for ages without appearing to make progress. Any ideas please?
OK if TF3D not running.
Bemi
The very first time I sync'd, it did seem to take forever - I eventually just left it doing it's thing and went for a coffee.
When I got back, it had finished (so don't know how long it took in total), and subsequent syncs have been very quick
One thing I have noticed that seems to be missing (now that you mention) which was on my very old iPaq running PocketPC 2002!
I recall a setting in ActiveSync about ignoring calendar entries which have passed.
Don't recall seeing it this time round, so possibly you get to sync umpty ump thousand 'old' entries first time or something?
Thank you. I subsequently tried disabling TF3d and like you left it running. Came back several hours later and it had sync'ed. To be fair, I was asking it to sync a large number of entries.
I cannot get my HTC to complete an ActiveSync with my second PC (a Laptop). After more than a week speaking with HTC and surfing for solutions, I can successfully sync with my PC#1 (Tower Computer) but can still not get a complete sync with the PC#2 (Laptop). I am only syncing Contacts, Calendar & Tasks. On the laptop, I can sync Calendar and Tasks, but Contacts has failed every time and with every attempted fix. I do have a large number of contacts (3925), but this syncs OK every time on my Tower PC. After a long period the sync process stops with the following error message:
“Desktop synchronization cannot be completed. Reduce your mailbox size by deleting some items and folders and try again. Support Code:85010017”
I think this odd in that I'm not trying to sync my mail folders
Following are my specs/setup:
Handheld Device:
- HTC HD (called Blackstone in US)
- Window Mobile 6.1
- ActiveSync 4.5.0 (build 5096)
PC1 (Tower):
- Asus P5N32-SLI Premium Motherboard
- Intel Core2 Duo 6600 2.4Ghz (Socket775)
- 4GB RAM (OCZ DDR2 800Mhz)
- Windows XP Professional SP3
PC2 (Laptop)
- Lenovo X60s (Type/Model: UK16DUK)
- Intel T2400 @ 1.83Ghz
- 80GB HD, 1GB Ram
- Windows XP Professional SP3:
I’ve tried all the obvious such as disabling AV and firewalls, deleting all contacts in Outlook and even recreating a new relationship between the HTC and Laptop. One additional note; on a few of the attempts it would end with the error above, but actually sync all of the contact multiple times (ie ending up with 7850, 11,775 or 15,700 contacts which are even multiples of the number I actually have. And yes I’ve ticked the box to “replace” not add in the Connection/USB setup page on device.
Thanks in advance for any help in resolving this problem.
try disabling tf3d (start/settings/personal/today/elements and untick tf3d) during sync
If your Syncing from outlook, the message is Right. Contact in outlook are part of your mailbox.
Here is somthing you could try.
Make a subfolder under contacts and put copy a few contacts in it.
Now configure active sync to sync only the contacts subfolder under contacts.
See if that works.
Or you can move most of your contacts to that subfolder en do a sync without ajusting activesync settings. That way there is less data to sync initially. If this goes well move some more contacts from the subfolder to the contacts folder.
Once all the contacts are synced you shouldn't have the problem anymore.
Bbonzz & Stief, thank you both for the replies. Bbonzz, I just tried the your idea of unticking tf3d but no joy. Stief, your idea of chopping the amounts up into smaller chunks may work as a one-off, but I’d have to redo this sequence at later points as (no offense to any MS employees on this forum), I would never trust a MS application with all my personal and business information; so the “real” repository for this data will always be my CardScan software for which I will infrequently make new transfers into Outlook and thus would have to do this “workaround" many times
One other item that may help troubleshoot is that after an Activesync with the offending second computer (laptop) it has sometimes loaded many blank contacts into Outlook and even after stopping and unplugging the cable Outlook has continued to add more.
It is actually doing this right now and is up to 301 blank contacts for which I’ll wait till it stops and delete them all.
... open for other fixes if anyone has any ideas
maybe is stupid as idea (it did the trick for me in the past when i had Palm), but worth try since you've nothing to lose
your 2 pc's have the same contacts database? I mean, if you delete everithing on laptop you don't lose anyting, right? If so, you could try to delete the contacts database on laptop, bacup the tower in a .pst, import in laptop. In this way you'll have the same image on both pc's, and all the contacts will have the same ID. So Activesync should simply verify that there's nothing new on laptop side, and finish the sinc. And since it's only the first sync that scans the entire database and compares with the entire database on handheld, next time you shouldn't have problems anymore
I've the same problem here
Guys ....
I had exactly the same problem. The way I solved it was to sync first old phone (I have new NB and PPC ... so I needed to migrate all info from old/home PC and Hermes to NB and HD).
so the working process:
1] I synced HD with home PC
2] Sync Hermes with NB
3] Sync HD with NB
......
done
no more "mailbox size failure" appeard ....
/ said with other words .... the process recommended by Stief should work as well - or better ... just migrate all data to NB not using HD and than resync HD with laptop.
bbonzz, thanks again, I've tried this fix. I imported the PST file from computer #1 to computer #2. Then, did full full HTC sync with computer2. IT WORKED. However, when I then try to sync with computer #1, it's back to same problem.
As HTC wash their hands of any Activesync issues, we're on our own. I've found a prgramm called XTNDConnect. Does anyone know if this could replace acctivesync?
i think it is an activesync / wm6 bug, and not a bug of the blackstone.
I had the same behaviour with my mda3 (blue angel)
The last solution i can think of, is a "partial" sync. It's a pain in the a**, since you have to sync back and forth, but could work.
What i mean is:
1. you have your .pst backup. Now delete everything everywhere but contacts, say, # to C, sync with your HD and sync with the other PC: since there are few contacts, you should sync without problems.
2. Now import in pc #1 or pc#2, where you want, the .pst backup (with the filter "do not import duplicates, of course), and delete everything but contacts from # to F and sync again with both PC's. Since #-C are already synced, you shouldn't have problem, because this time should be imported only contacts D-F
3. Go on this way since all contacts have been synced.
If this one too fails, i surrender