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I leave my wireless turned off all the time now because it never ever works. I use my phone routinely between 3 different routers and the phone cannot maintain a connection with any of them at any range (even right beside) for more than 2-3 minutes. I've tried set up static DHCP on the router, I've tried setting the WIFI to never shut off on the phone, both to no avail.
The phone always seems to think it's still connected to the WIFI (the WIFI icon never disappears), but I can't load websites, load the market, etc.
Does anyone have any fixes for this? I've tried many different roms and it's all the same problem.
Sounds pretty much like an issue with your MAC-ID. Have you checked your router's security settings?
If MAC-ID filtering is turned on, you first have to type in the MAC-ID from your Hero, so that it is allowed to connect AND use the internet connection of the router.
Could be dud wifi hardware in the phone. My wifi stopped working after a month or so, tried many roms but didn't,t help. Sent it back to the shop and the replaced it. No problems since (six months)
Sent from my Hero using XDA App
FTPFreezer said:
Sounds pretty much like an issue with your MAC-ID. Have you checked your router's security settings?
If MAC-ID filtering is turned on, you first have to type in the MAC-ID from your Hero, so that it is allowed to connect AND use the internet connection of the router.
Click to expand...
Click to collapse
Like I said, same problem with 3 different routers. I do not use MAC ID filtering on any of them.
Then, I guess, you should follow steelbyte's advice and take it back to your shop to get it repaired. Don't forget to unroot your device prior you claim the warranty.
FTPFreezer said:
Then, I guess, you should follow steelbyte's advice and take it back to your shop to get it repaired. Don't forget to unroot your device prior you claim the warranty.
Click to expand...
Click to collapse
Bought it used so no warranty. Oh well...
Hey did you already try to flash a new Radio? You've said you already tried several Roms, so maybe there is something wrong with your Radio!
Otherwise, ask the seller if he happen to have the invoice or just call HTC and tell them about the WiFi problem and that you are very sure it's a hardware fault. Maybe they don't even ask you for the invoice or they just need the IMEI of your device to check the warranty status.
Good luck!
FTPFreezer said:
Hey did you already try to flash a new Radio? You've said you already tried several Roms, so maybe there is something wrong with your Radio!
Otherwise, ask the seller if he happen to have the invoice or just call HTC and tell them about the WiFi problem and that you are very sure it's a hardware fault. Maybe they don't even ask you for the invoice or they just need the IMEI of your device to check the warranty status.
Good luck!
Click to expand...
Click to collapse
I'm on the latest radio right now, I've tried many others as well.
I think my support would have to go through the carrier that initially sold the device (Telus) and I'm not their customer... sounds difficult.
Just give it a try and call the HTC support. Usually your carrier is doing nothing else than just sending the phone to HTC.
Sent from my Hero
I fixed it. I removed the proxy from my APN settings even though my provider says it's required. That fixed my WIFI and the HSPA still works just fine!
congrats! Strange issue.. removing the proxy from your APN fixed the WiFi issue?! weird.
My Dell Venue Pro will not log onto my secured Wifi Connection. When I type in the password at hit "done" it tells me "your phone couldnt reach the wi-fi network" However, when my network is 'open' (not secured) it connects just fine. I am using an apple air port extreme. I am really confused.
Any ideas?
I doubt you are the only one. I read a comment on Engadget where someone reported a wifi problem as well.
Fear not, you are not alone. My brother has the same issue on his. We both have a Venue Pro, and a WPA secured network. My phone can connect to the network no problem, his will always fail. The only way it will work is on an unsecured connection. Not sure who to contact for support since we're on the bleeding edge here, but I think it'll be sorted shortly and hopefully easily.
Aw come on Dell and Microsoft!
WIFI problem? Unbelievable!
Arcarsenal said:
Fear not, you are not alone. My brother has the same issue on his. We both have a Venue Pro, and a WPA secured network. My phone can connect to the network no problem, his will always fail. The only way it will work is on an unsecured connection. Not sure who to contact for support since we're on the bleeding edge here, but I think it'll be sorted shortly and hopefully easily.
Click to expand...
Click to collapse
I have the same problem too on 2 Venue Pro's that I have! I tried changing my router encryption settings to WEP, WPA, WPA2, Mixed(does all 3), and none of the settings worked. The only way is with no encryption. And on top of that, there is no way to touch any wi-fi settings other then just selecting the access point and giving it a password I really hope this can be resolved via an update and its not because of a bad phone!
richlee111 said:
I have the same problem too on 2 Venue Pro's that I have! I tried changing my router encryption settings to WEP, WPA, WPA2, Mixed(does all 3), and none of the settings worked. The only way is with no encryption. And on top of that, there is no way to touch any wi-fi settings other then just selecting the access point and giving it a password I really hope this can be resolved via an update and its not because of a bad phone!
Click to expand...
Click to collapse
Do you have MAC address filtering enabled perhaps?
frustrated
No I don't have MAC filtering on my wifi network. just the normal WPA/WPA2. My wife's HD7 comes in the mail today and if she doesn't have an issue with it, I may go back to the Microsoft store here in Denver and do any exchange.
I am glad I am not the only one with issues here though. I will try calling Dell or the Microsoft store and see if they can offer any help
From reading various posts on other sites, it seems that it's definitely an issue with the DVP in general - everyone seems to be reporting that it won't connect to an secure network, only an open one. How Dell have managed to drop the ball this badly is beyond me. I've been waiting for this phone since it was announced, but with the lack of info, seeming lack of SD card slot now, and wifi that doesn't work to boot, I'm seriously thinking I'll just go for a different phone!
dacunto said:
No I don't have MAC filtering on my wifi network. just the normal WPA/WPA2. My wife's HD7 comes in the mail today and if she doesn't have an issue with it, I may go back to the Microsoft store here in Denver and do any exchange.
I am glad I am not the only one with issues here though. I will try calling Dell or the Microsoft store and see if they can offer any help
Click to expand...
Click to collapse
I'd be very surprised if the HD7 has any issues, got one for my wife at the weekend, and it took all of about a minute to get it up and running on my wireless network with WPA2 (and about 45 seconds of that was disabling mac address filtering to add it, and then re-enabling the filter!!).
rob_p said:
I'd be very surprised if the HD7 has any issues, got one for my wife at the weekend, and it took all of about a minute to get it up and running on my wireless network with WPA2 (and about 45 seconds of that was disabling mac address filtering to add it, and then re-enabling the filter!!).
Click to expand...
Click to collapse
Damn, well looks like I am going to the HD7 unless I am offered a fix by Dell/Microsoft. I excused the 8GB memory because I have a larger zune and i hoped someone braver than I would take off some of the screws behind the batter cover and find a SD card slot (like the HD7). But i cant tolerate Wifi problems (cant leave my network unsecured).
Looks like I am heading to the Microsoft store after the UPS man comes with my wifes phone and doing an exchange for the HD7.
It's a real shame. Don't get me wrong, all new phones will haev teething problems, but the initial reports of the Dell really aren't good - a phone like this HAS to be spot on in terms of connectivity, that's the whole point of it. Otherwise they should call it a dumbphone.
yep and I am noticing some cracking in the speaker, like its blown or something. Shame, i really was excited for this phone
Guess they wont be ditching their blackberry's as soon as they thought if their employees cant get on their network.
If some of you do go back to the Microsoft store, please tell me how well your exchange goes. My feeling is that since there are so few Venue Pros out there it might be hard to make an exchange at this time...
I'm hoping that since this phone will get all the support it needs since it's going to be widely adopted by business users.
Hi,
ive had similair issues to this running on android in the past. The way around it for me was using one of these conversion tools like so:
corecoding.com/utilities/wep2hex.php (cant link as the forums wont allow it)
whilst thats for WEP and you said you were using WPA i assume theres a similair conversion tool of some sorts? Not saying its going to work by any means - just that my android phone needed the passphrase converting and entering in HEX in the past so may be worth researching before claiming wifi is totally broke on the dell
Carl.
carlb007 said:
Hi,
ive had similair issues to this running on android in the past. The way around it for me was using one of these conversion tools like so:
corecoding.com/utilities/wep2hex.php (cant link as the forums wont allow it)
whilst thats for WEP and you said you were using WPA i assume theres a similair conversion tool of some sorts? Not saying its going to work by any means - just that my android phone needed the passphrase converting and entering in HEX in the past so may be worth researching before claiming wifi is totally broke on the dell
Carl.
Click to expand...
Click to collapse
Thanks for the help, but the fact remains, we (I) shouldn't have to do any of these steps to fix the wifi. It should "just work"
Dell not helpful
I called Dell customer service and they couldnt help my at all. I had to explain to three difference reps what a Venue Pro was
Next step is the Microsoft store. I will update when I done there.........cant go till UPS comes to my house though.
Shame to hear about the lack of Dell support. Maybe they'll know a bit more when they starting selling it themselves.
nope, no mac filtering. it should be pretty clean.
Sent from my T-Mobile G2 using XDA App
Hopefully it's just a bad batch. Wifi and a crackly speaker would mean a no go for me as well. I really dont want the HD7, though.
I was planning to just use WP7 as a toy and stuff (until it matured more) at home and work with Wifi only. So it's possible I could just buy a Focus for that.
Hi, I just got a brand new Xperia Play and am loving it so far, aside from one infuriating issue.
When I'm on WIFI I simply cannot download anything from the market, I've been messing with this for the past 2 hours, things I've tried:
Clearing app cache of several apps related to downloading
Toggling WIFI / 3G
Restarting phone
Updating to latest firmware
Reset to factory settings
Play with router wireless settings
Reinstall router firmware
The only thing that did something is clearing the cache of the download manager, after I did that I was able to install one thing from the market. But it only worked once, it's not working anymore.
I'm also unable to play youtube video's when using wifi.
Does anyone have any ideas as to why this is happening? My phone is brand new, so it can't be something I did with it.
Also, up till today I had an HTC Magic, which did not have the problem on the same wireless network. It did have occasional "download starting" hiccups, but nothing like this.
Any advice?
Thanks!
Edit: Solution: http://forum.xda-developers.com/showpost.php?p=17359553&postcount=4
Edit2: False alarm, still not working.. seems to come and go
You have the weirdest problem.. Did you check your router to see if it's generating enough ip addresses for all your wireless devices?
What is the distance between you and your router and what kind of router is it? I believe the play has a weaker wifi radio, so it might be dcing too often to stream and download.. Try standing closer to the router to see if there is a difference first.
Sent from my XPlay using XDA App.
I'm right next to the router and the web interface shows a full signal, so it can't be that. I can also see in the web interface that an ip address was assigned.
I've tried setting the phone as the DMZ and disabling the router firewall. No luck with that either.
I also tried upgrading my router firmware from Tomato to DD-WRT and doing a factory reset, but again .. no luck.
I'm running out of ideas, it seems the problem originates from Android and not my router, but I can't think of anything else I could try. Could it be an issue with the Android network in my location?
Omfg.. 3/4 hours later I finally got it, and this one wasn't suggested anywhere else so hopefully this will help some others in the future.
I had to go into wireless settings on my phone, click menu, go to advanced and then manually configure the network connection. Make sure your router has reserved an ip for you and use that one, otherwise you might end up trying to use one that is already in use.
After that it all seems to be working for me (so far). Fingers crossed that it won't stop working again.
Yea you couldn't find the answer anywhere else because it seemed like it was an isolated incident. Gratz for figuring it out though.
Sent from my XPlay using XDA App.
Next day, working fine in the morning. Couple hours later and it's back to getting stuck on "Downloading". Tried toggling static ip with no luck.
God this is incredibly annoying. I'm guessing it'll magically start working again at some point, and then stop working again later.
From what I've found through google this bug has been around since the very first version and not a single solution has been offered by google. Seriously this is ridiculous
Hi,
I'm having exactly the same issues.... Normal browsing, etc works fine on WIFI but market just wont work on WIFI.
I dont even see the device hitting my router when I try to download thru the market. Other network connections are seen by my router.
I wonder if it might be linked to the the fact that I'm running a UK rom on my device. When I'm using my data connection off Rogers, it actually does a RMNET to the British government... So we are seen as downloading from the UK.. Just an idea...
It's annoying as hell....
I was going to say download speedtest.net app when you can and see what it yields... but I see you've got it figured out. Nice!
Sent from my PC36100 using XDA App
lafoma said:
Hi,
I'm having exactly the same issues.... Normal browsing, etc works fine on WIFI but market just wont work on WIFI.
I dont even see the device hitting my router when I try to download thru the market. Other network connections are seen by my router.
I wonder if it might be linked to the the fact that I'm running a UK rom on my device. When I'm using my data connection off Rogers, it actually does a RMNET to the British government... So we are seen as downloading from the UK.. Just an idea...
It's annoying as hell....
Click to expand...
Click to collapse
Interesting, so you're saying that google somehow classifies us as UK users, which causes problems when switching to WIFI, which is not classified as a UK connection?
It would make sense, seeing as it seems to start working again after a while.. which could mean that whatever info google is caching on us is expired and it finally adopts the WIFI connection info.
Still, I have doubts about that.. I mean wouldn't a LOT more Rogers users be complaining about this?
The only persons that would be complaining are people like us running UK roms but our WIFI is coming from a canadian provider. In my case Videotron.
So when i<m using 3g data, i'm seen as coming from the UK because of the RMNET connection and when using WIFI i'm seen as Canadian... with a uk rom.
I've read that the market DOES have regions... might not be 100% correct on that but it might be part of my issue.
Mine BTW, never works anymore even after clearing cache, FC the market, etc...
lol i got the opposite problem i have trouble downloading stuff from the market using 3g but works perfect using wifi
not really an issue since im not an app whore
Its not a issue on play all phones has that. Simply log in to your Talk app then try again. (launch Gtalk app and login)
Thanks, but i had already tried that.
Reinstalled the UK rom yesterday, and even after a clean install market still doesnt work on WIFI even tho my WIFI works for browsing, accessing my computer thru RDP, etc.
yohandesilva1 said:
Its not a issue on play all phones has that. Simply log in to your Talk app then try again. (launch Gtalk app and login)
Click to expand...
Click to collapse
This only works for some people.
My market has been working for a day now (I didn't do anything to fix it), I'm expecting it to stop working any moment. Fingers crossed.
Edit: Aaand there we go.. stopped working again. Sigh.
Got the same issue both on my Nexus S (Videotron) and (which is strange), on My Motorola Xoom Tablet which only has wifi, no 3g !!
Edit: If I connect my tablet thru my cell phone (wifi tethering) I have no problem with market
ok so me and mobidoy are both on Videotron...
Naatan I see you are in quebec... Videotron also?
Starting to believe it migh be an issue with them
hey
im in videotron too and since 4 days i cant watch youtube on youtube app and my download on market stay stuck in green bar!! i have a toshiba thrive android 3.1!!!!!
when i connect with a 3g router or on the wi fi in my city everything work again
so it clear that videotron is the problem!!!!
Had the same problems
First time hard reset fixed it.
Second time by magic, sorry. I was about to send the phone to repairs
I used the XDA App to post this, what did you use?
I've been having the exact same problem as you and can't seem to find a way to solve this. I just purchased a Galaxy Tab 10.1, WIFI only, and at home nothing will download from the Android market. It just gets stuck. Youtube videos also dont work via the app.I tried it out at a friends and everything worked flawlessly.
At home, I also have Videotron internet. I just called them, and tried to explain to their customer service but obviously they were quick to blame it on anything else they could. They said they did not block any ports either.
I read a thread about some vodafone users in the UK having a similar problem than us:
Edit: It wont let me post an external link because I'm a new user, but the post is on androidforums.com and is titled "ANDROID MARKET download/update problem via WiFi"
It seems their problem was fixed after calling Vodafone.
I'm also inclined to point fingers at Videotron since its odd we are all customers of theirs.
Just called Videotron technical support, they have an open ticket about it since yesterday morning and are actualy working on the issue !! There is hope !!
Ok before I begin with this thread I'd like to say although I'm a new user, I have been on XDA for quite some time. My old account information has been lost.
Basically, my WiFi on my SGS4 I9505 is working when I'm at home, but I can't connect to the one at work. It used to work flawlessly, connected without me clicking the buttons, but now it says "Connecting" then straight back to "Saved"
What have I tried?
- New roms, different Android releases
- Searching forums
- Completely re-flashing the stock firmware via Odin
- Multiple modems via Odin
No matter what I do, I can connect at my home modem but not my work one, all of my work colleges are connected, I've had my friend try connect it (he was the man who introduced me to flashing ect) and he hasn't a clue.
Any advice would be appreciated & the reason I'm creating an entirely new thread is due to the fact my WiFi works at home so it's not just a bug there. Thanks.
irscotty said:
Ok before I begin with this thread I'd like to say although I'm a new user, I have been on XDA for quite some time. My old account information has been lost.
Basically, my WiFi on my SGS4 I9505 is working when I'm at home, but I can't connect to the one at work. It used to work flawlessly, connected without me clicking the buttons, but now it says "Connecting" then straight back to "Saved"
What have I tried?
- New roms, different Android releases
- Searching forums
- Completely re-flashing the stock firmware via Odin
- Multiple modems via Odin
No matter what I do, I can connect at my home modem but not my work one, all of my work colleges are connected, I've had my friend try connect it (he was the man who introduced me to flashing ect) and he hasn't a clue.
Any advice would be appreciated & the reason I'm creating an entirely new thread is due to the fact my WiFi works at home so it's not just a bug there. Thanks.
Click to expand...
Click to collapse
Same exact thing happening to my S4 SPH-L720 (Sprint). Using NegaliteROM 4.4
Tried:
-Re-flashing ROM
-Updating PRL & Profile
-"Forget Network" and re-typed password (confirmed with IT dept password hasn't changed)
- Cleared google account ("Backup and reset" portion) then re-synced after failed login.
And as irscotty stated, wifi works EVERYWHERE else and it just goes straight to "Saved Secured"
Is there a way to reflash the Wifi card to an older Firmware? I don't recall updating it manually, and I believe that is the only way to update it (correct me if i'm wrong). If so, is this even advisable....
Thanks
The only other thing I can think is perhaps the contract provider has cut down the WiFi limitations?
Not sure if that's even possible but every other modem I connect to is just a few feet away, the one at work is perhaps 5-8 metres. But was working 100% prior to this, and the signal strength is saying "Strong" just wont connect
irscotty said:
The only other thing I can think is perhaps the contract provider has cut down the WiFi limitations?
Not sure if that's even possible but every other modem I connect to is just a few feet away, the one at work is perhaps 5-8 metres. But was working 100% prior to this, and the signal strength is saying "Strong" just wont connect
Click to expand...
Click to collapse
Yeah I'm literally 1 yard away from the router. What do you mean by cutting down on limitations? Blocking the amount of mac id's from the router homepage ?
No it has been known in the past for your data providers to cut down your WiFi range to force you into using their data, as opposed to WiFi.
Although to my knowledge, this can only be done through an OTA update on the original software (not custom)
My current solution to this is by changing my Mac address and have successfully logged back in. Seems like was I indeed being blocked. But have no confirmation yet. I use a program called MacChanger (requires root) and hard change my ID when I'm at work. Has been working for a few days now.
Good luck
irscotty said:
No it has been known in the past for your data providers to cut down your WiFi range to force you into using their data, as opposed to WiFi.
Although to my knowledge, this can only be done through an OTA update on the original software (not custom)
Click to expand...
Click to collapse
dis666 said:
My current solution to this is by changing my Mac address and have successfully logged back in. Seems like was I indeed being blocked. But have no confirmation yet. I use a program called MacChanger (requires root) and hard change my ID when I'm at work. Has been working for a few days now.
Good luck
Click to expand...
Click to collapse
Going to try this when I'm at work next, will let you know. Thanks
Hi All,
I was wondering if someone can help me. I am having a bizarre problem on my Galaxy S5, which so far has stumped Verizon, Samsung and Time Warner Cable Tech Supports.
For some reason, when I'm connected to my home Wifi network, certain apps run very slow. Basically, if you open an app like Facebook, Instagram, or the Google Play Store, a lot of the icons, pictures and thumbnails all show up gray, and either don't come up at all, or take forever to load. As soon as I turn Wifi off and switch over to 4G, they all pop up almost immediately. I've also noticed this problem on Google Now. You tap the microphone, say a command and it gets stuck on "Recognizing..." for a long time, and quite often comes up with "Can't reach Google at the moment." Again, it's only certain apps. Other apps like my web browser app don't seem to be affected.
This doesn't make sense to me, because I also have a laptop and my girlfriend's Galaxy S III connected to my Wifi network and they don't have this problem. I've even busted out my old LG Spectrum 2 and sure enough, these apps load up lightning quick on it. I've done an internet speed test on my S5. On my Wifi I get a 19ms ping, download speeds of 18 MB/s and uploads pushing 2 MB/s. When I'm on 4G, the ping is 40ms, and the speeds are only 6MB/s and 0.7MB/s respectively, so the Wifi theoretically should be way faster.
I spent over an hour on the phone with Verizon and Samsung Tech Support, and after trying a ton of different things, including a Factory Reset, they determined it was probably the device. Since I'm under warranty, they sent me another one. I got it yesterday and tried it...yep, same problem.
Just out of curiosity, I tried it on the Wifi at my workplace. Wouldn't you know it, the problem isn't there. But, I don't understand what could be wrong with my home Wifi. I've got Road Runner Turbo internet from Time Warner w/download speeds up to 20MB/s. I've also got a really good modem/router that cost several hundred dollars. And, like I said the problem doesn't seem to happen on other devices.
I've searched the internet and have found almost nothing on this. Does anyone know of something I can try? Here's everything I've tried so far:
"Forgetting" my Wifi Network and Reconnecting
Resetting the Modem/Router
Clearing Data and Cache on Affected Apps
Phone Factory Reset
Trying with another Galaxy S5
Switching from DHCP to Static Connection on Phone
Switching DNS to Google's Addresses on Phone (8.8.8.8 and 8.8.4.4)
Tinkering with the Modem/Router Security Settings and even Disabling Security
Changing the Router Bandwidth Settings
Changing my Router's Broadcast Channel - Have Tried Several Different Ones
Calling my ISP and Upgrading to a Higher Bandwidth/Speed
Here's my hardware details:
Phone - Verizon Galaxy S5, Unrooted, Running Stock Kitkat 4.4.4
ISP - Time Warner Cable, Road Runner Turbo
Modem/Router - Motorola/Arris SBG6782-AC
Thanks so much in advance!
Watching with interest.
Have a similar situation with my s5 900f international running latest NeatRom.
Some days better than others even when using home sky fibre optic and no drop in speed from router.
Had to get a new router
Ok, so I finally fixed the problem...in a manner that I wish I didn't have to resort to, but it seemed like the only option.
Let me start by thanking Rukbat from Android Central. I posted this topic there too, and his response was very helpful. Here's a repost of it:
Talk to Verizon (the tech people in the back, not the sales associates) or the Time Warner people (same thing - tech people) and see if anyone has an old Linksys or D-Link wifi router you can borrow for a day. (I'm using a Linksys WRT54G at the moment, and in router years it's as old as George Washington's corpse.)
From years of experience, writing communications code, playing with my phone, routers - and looking at my calendar - I'm guessing a bug in KitKat that shows up only with some apps. My almost new Linksys EA4500 started showing this problem almost as soon as the phones updated to 4.4.2, but the apps all work fine on old routers.
If an old router solves the problem, you can get a refurb WRT54 (G or GS) for the $25 range on Amazon (or maybe TW has an old one they'll let you use with one of their modems).
The Facebook app works just fine on mobile data, AT&T hotspots, TMobile hotspots - but not on new Linksys (supposedly the best) routers, and I've heard reports of the same problem on the newer D-Link routers, also supposed to be top-of-the-line. (I actually left the app running for 12 hours once, just to see how long it would take to update. It's more than 12 hours, because it still hadn't done anything. But standing in the parking lot at a Sam's Club, with a barely usable AT&T hotsopt signal, it updates in a couple of seconds.) AT&T connected me to their in-store wifi (which is secured, so of course they deleted the connection after we checked it out) and Facebook updated immediately. Speedtest.com shows over 14mbps download and pings running from 15-50ms with my new router that doesn't work with facebook, so it's not the connection, it's not the wifi signal itself, it's either a problem with certain apps or a problem with the 4.4 wifi firmware. Play store downloads are slower on the new routers too, but not too bad. just noticeably slower. (If I set up a guest account on the router it works fine, though, so it's not a bad router. It's just a pain to have to sign into the guest account every so often.)
This is the reason systems analysts turn grey at a young age and have bald spots. Problems that don't seem to make sense, and people in a position to debug them who can't or won't. I can reproduce the problem at will (which is the difficult part of fixing a problem), but there's no one interested in fixing it.
I ended up just getting a different router, as he suggested. From what he's describing, it sounds like some routers just don't play nice with some newer phones, for no apparent reason at all, which is both discouraging and frustrating at the same time. And I've come to the conclusion that my router is one of them. After spending hours on the phone with technical support from Verizon, Time Warner, Arris and Samsung, no one could find a solution for me.
I will say that I did find some hints from other places online that tweaking certain router settings will fix this problem, but I think I kind of nipped myself in the **** by not doing my homework when I bought my Arris modem/router. This router is locked down pretty tight from changing certain settings. You can't disable IPv6, which some people say fixed the problem. Someone else suggested enabling IP tunneling, but I don't see this setting on my router. Somewhere else, I read that this is the same thing as Port Forwarding, but I really don't know what port you would have to forward to a phone. You can't even update the firmware on my router, as Arris only provides it to cable ISPs...and they won't push it to customer owned devices. I don't even know why they sell this model to the public if that's the case.
So anyway, I just bought a much cheaper Netgear router from Best Buy, and wouldn't you know it, it works great! I think that it even outperforms my Arris. I guess the moral of the story is be careful about what you buy.
Update - problem solved!!!
I cannot believe this. I managed to get my phone working yesterday with my old Arris modem/router. I didn't even have to tweak it, or try to disable IPv6 or anything.
It turned out that the problem was my phone's SIM card. When I first bought the phone, I ordered it online and I remembered that it came in the mail with a SIM card. But, when I placed the card in the phone, it wouldn't activate. I probably should have called Verizon at that point to ask what I should do, but I ended up just taking the SIM card out of my old LG phone, and putting it in the S5. It looked the same to me, so I didn't think it would matter.
Then, not too long ago, I noticed that certain apps were saying that I needed an "Enhanced SIM Card" to use them, so it got me thinking, maybe I should have used the card that came with the phone. I called Verizon, and sure enough, they said that the card that came with the phone used much more updated technology, which is a better fit for the phone. So, they got it activated for me, and now not only do all of my apps work, but the slow Wifi problem is gone too! I didn't even know that the SIM card can affect Wifi. But anyway, this is great! I can take my new modem back, now.
I would ask anybody who has this same problem if they are not using a SIM card that came with the phone. If you are, it could be that you need a new one or more updated one. I believe most carriers will give you a new one for free. You can also check to see if your card is outdated in a couple different ways. Try opening an app like Softcard, and if it says that you need an Enhanced card, then your card is outdated. Also, check the numbers on your SIM. According to Verizon, in the US, the card should have a handful of numbers, followed by FIVE zeroes. If there are any more than five, it is an older card. It might be different for different countries or carriers.
Hope that helps!
Grrrr....spoke too soon. It worked fine for about a week, but now it's doing the same thing again, even with the new SIM card. Switched back to the newer router. Guess it's something with the Arris router after all.