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Ive been trying all day to buy the phone for $180 subsidized price, but when prompted to see if i qualify for an upgrade, the check hangs and then tells me that the tmobile servers are either busy or unreachable, then google tells me to buy the unlocked phone. anyone else having this problem? im a g1 owner, with the data plan already a part of my subscription, and i want to know if i can just sign another 2 year contract to get this phone for less than the half-grand it costs unlocked. anybody else?
Just keep trying. I had been trying all day to order and was getting the same issue. It finally went through about 10 minutes ago. It showed me I could only get $150 of the price of $530 because I was upgrading and existing line. I called Tmo and basically told me to piss off and they have no control.
So I ended up doing the option to add a line to my plan and it gave me the $180 price.
thanks for the reply... it seems as though some people are getting through. i fear i might have to spend about 350 on the phone though... considering im a current g1 owner with the proper data plan already.
The $350 was a bit to much for me as well. If your current line is out of contract just do the option to add a new line to your account on the google site. Once you get the phone call T-Mobile and cancel your old line and tell them to submit a "request old number back" request. Within 24 hours your original number will replace the new number you were given. When that's done everything will be the same as before except you will have a contract.
That should work fine. I worked in tmobile customer care for the last 4 years up until June.
I was wondering if anyone was having trouble ordering their Nexus One? I have called T-Mobile numerous times and they keep saying I meet all of the eligibility requirements but when I go to Google's website and proceed with ordering the phone it tells me I am not eligible. I have e-mailed Google a few times and can't get anything but a generic response. If anyone did have trouble and was able to fix it, please let me know how. I am wanting this phone now and am frustrated with Google's lack of support. Thanks
Victor
Your probably not eligible for a post paid 2yr contract with tmobile. You may only be eligible for there flexpay 2yr contract (meaning you cant get the phone subsidized yet)
Call and check exactly what your eligible for.
Its better to just buy the phon unlocked. Tmobile has horrible cust support regarding the nexus one, and google cust support doesnt exist. Id hate to be tied in a contract with either of them
I have called and talked to a few different people and everyone says that I am fully eligible to get it at the discounted price. I have been more than happy with T-Mobile so I have no problem signing another 2 year contract with them. And the contract with Google to keep their plan is only for 120 days so I am not that worried. I just want it to work the way it should.
Victor
My wife went from the Iphone 3G to the Focus about 2 or so weeks back.... a few days after the new windows phones were released. I myself have a tilt 2 but was ready for an upgrade. We went in to look at the new phones and at that time they didnt know about the BOGO offer that was coming up for Black friday (and presumably running through out the holidays). She went ahead and got her phone. Today we went in and asked if we could still get the free phone. As she was still in the 30 day grace period we figured it wouldn't be an issue. Sure enough.... a quick call to the manager and I had the phone in my hand. The only extra I paid for was the Zag Shield.
I'm not sure WHAT had to be done to get it. Whether you needed to add another line etc but since we already had 4 lines on our family plan we had decided to add my mom on for her Christmas. We told him we wanted to add a new line as well although he didnt actually tie the new Focus to that new line, and it didnt get tied to my number yet either. I'm not sure but I do think you need to start a new line (which luckily enough we already planned on doing) to get the BOBO deal with AT&T. He seemed to imply I could get it for free too by using my upgrade status which was also open from the original purchase of the Fuze 2 years ago.
I figure if in the new year they release some newer cooler phones (ie one with the same size screen but has a keyboard) I'll use my upgrade for that and sell the Focus off.
So anyone who did get their focus (or any other windows phone for that matter) early and wants to go in to get their free phone go and and schmooze and you'll be walking out with the second phone in your hand!
Good Luck!
Windows Phone Buy One Get One Free | Windows Phone 7
confirmed by an att rep.... if youre within the 30 day period and are eligible or you add a line, they will restock your phone and resell it to you and you get the new one... just a restock fee, but well worth the free phone.... did mine this eve, took 10 min to get it done... good deal on a solid set of phones...
Good for you guys!!
I'm stuck so no deals for me since I'm not in the upgrade timeframe. Unless someone wants to sell thier free Focus for a nice holiday discount?
I had bought 2 focuses (foci?) at 2 seperate ATT stores about a week apart from each other. I went to one store and got the money credited back to my credit card. I then received a call from the second store and they told me they would credit the account the amount of one of the phones since they noticed I had bought 2 phones within a week of each other.
If someone wants to sell the one he got for free at a fair price, please let me know
http://www.everythingwm.com/forum/threads/75-off-at-att-online.36755/
$75 off at ATT online | Windows Phone Forums
I haven't been able to make it work, but I thought I'd post just in case.
bmstrong said:
http://www.everythingwm.com/forum/threads/75-off-at-att-online.36755/
$75 off at ATT online | Windows Phone Forums
I haven't been able to make it work, but I thought I'd post just in case.
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That's fairly similar as to how I got my fuze... they had some promo going on and they had a programming glitch where you could put the coupon on multiple times... which I did. I got that phone for free. A year later when I got my tilt 2 my wife got it for 100 dollars upfront and then AT&T sent me a $50.00 visa gift card, so really the phone was 50 dollars. HTC at the time had this promo where they would accept ANY smart phone trade in when you bought a tilt 2 and they'd pay you 100 dollars. I sent in my HTC Vouge and they gave me 100 dollars... so really I got paid 50 dollars for getting a new phone.
Then once this promo came along, well suffice to say my wife just rolled her eyes... yet another free phone
Does this only work if you purchased it at a real AT&T store? I bought my focus at a 'CellularWorld' about 15 days ago.
williammel said:
Does this only work if you purchased it at a real AT&T store? I bought my focus at a 'CellularWorld' about 15 days ago.
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Correct. As far as I understand. You could try returning your Focus and re-purchasing at your local AT&T?
Nobody interested in selling your second Focus?
bmstrong said:
Correct. As far as I understand. You could try returning your Focus and re-purchasing at your local AT&T?
Nobody interested in selling your second Focus?
Click to expand...
Click to collapse
I am just guessing that you cant get another one for free if you purchased it off contract...IS it only with a new line or contract to get the free phone?
I've contacted AT&T about this. You MUST get a new line OR upgrade an existing line that is eligible for upgrade. Since I want to give the free phone to my dad, they did say 2 things that kept my interest though:
they can be flexible on 'eligibility'
I can transfer the phone to my dad's account, as long as he's eligible and an existing AT&T subscriber
One other thing - gotta do it within the 30 day grace period.
How much each store follows these rules, of course, would depend on the store
Biggzz said:
I am just guessing that you cant get another one for free if you purchased it off contract...IS it only with a new line or contract to get the free phone?
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Correct. Two-year contract and data plan are required on both lines. AT&T makes minimum $600 ($15 data + $10 add a line = $25/mo minimum) over two year period off you per phone. That's how they can afford to give you one for free.
I'm planning to upgrade my phone n get me a Focus, since it's BOGO deal right now. I'm wondering if this plan will work or not. Currently Im in a family plan and my dad is able to upgrade his phone too and planing to give the 2nd phone to him. however, since he's a tech noob im going to go head take the phone, but cancel his data plan so he can use his old phone. Then just sell the 2nd phone. do you think AT&T will allow me to do this, since my dad would not use the Focus.
My sister had done this before, she got an iPhone n hate it. So she use her old phone, canceled the data plan and sell her iphone on eBay.
kawgirlval69 said:
confirmed by an att rep.... if youre within the 30 day period and are eligible or you add a line, they will restock your phone and resell it to you and you get the new one... just a restock fee, but well worth the free phone.... did mine this eve, took 10 min to get it done... good deal on a solid set of phones...
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Click to collapse
I didn't even have to go through that much hassle. I told them I'd bought the first one in the last 30 days and they gave me a second one for free. They did charge an $18 upgrade fee on the line I upgraded but they didn't make me go through any "resell" or "restock" ordeal. They just put in a promo code for it and gave it to me.
Amazon is selling the phones for $.01 with a 2 yr plan.
For 2 qualified plans, that's a whopping $.02. Just a tad better than AT&T's BOGO deal.
Reflexx1 said:
Amazon is selling the phones for $.01 with a 2 yr plan.
For 2 qualified plans, that's a whopping $.02. Just a tad better than AT&T's BOGO deal.
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Take a look at the fine print for things like the early termination fee. Don't fool yourself into thinking that Amazon is only making $.01 on the phone.
yep not only do you get dinged with an early termination fee from ATT but one from Amazon as well... I think Amazon's is bigger then ATT's actually. Not to mention I believe you only get that on new lines.... not ones you are adding onto an existing family plan. I could be wrong here.
I've seen people saying they have their Nexus 4 on AT&T's Prepaid GoPhone service at $50.
I was wondering the best way to go about doing this.
Do I go into the store and get a GoPhone SIM with the $25 Monthly Plan (250 minutes, unlimited texts) along with the $25 1GB data package?
Or do I just get the SIM with the $50 Monthly Unlimited Plan? The AT&T rep I spoke to said that I would only be able to access mobile web via a feature phone with the $50 plan.
Thank you guys for any help.
-Randy
I am also curious about this. I am probably going to do the $25 plan plus a 1gb dataplan for $25, coming to $50/month. However, I want to know the best action. I've heard that you have to give AT&T a different IMEI because they don't integrate well with N4 (although I think that is only for LTE; so you don't have to for HSPA+?) Sorry, I'm kind of new the whole mobile development scene, and I'm switching to the N4 so I can start developing for and tinkering with Android (plus, it's an amazing device).
I guess what I'm (and I think the OP is) asking is, which GoPhone plan to sign up for, and do I just walk in to the store with my Nexus 4, say "I need x GoPhone plan for this phone", pop in the sim they give me, and I'll have access to full HSPA+ speeds? If not, do I just need to change the APN (if so, to what)? If not that, do I need to give them a different IMEI to get access to HSPA+ like I've heard you need to do for LTE?
Johmama said:
I am also curious about this. I am probably going to do the $25 plan plus a 1gb dataplan for $25, coming to $50/month. However, I want to know the best action. I've heard that you have to give AT&T a different IMEI because they don't integrate well with N4 (although I think that is only for LTE; so you don't have to for HSPA+?) Sorry, I'm kind of new the whole mobile development scene, and I'm switching to the N4 so I can start developing for and tinkering with Android (plus, it's an amazing device).
I guess what I'm (and I think the OP is) asking is, which GoPhone plan to sign up for, and do I just walk in to the store with my Nexus 4, say "I need x GoPhone plan for this phone", pop in the sim they give me, and I'll have access to full HSPA+ speeds? If not, do I just need to change the APN (if so, to what)? If not that, do I need to give them a different IMEI to get access to HSPA+ like I've heard you need to do for LTE?
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I just walked into an AT&T store (corporate not an authorized dealer) and asked for a GoPhone microsim and they handed me one for free. The rep then said that they could port my number over and set up my service for me if I wished or I could do it myself. I let them setup my service, the $25 monthly plan + $25 1 GB data plan, took him about 10 minutes to get it all setup and the number ported over. Once it was all setup and good to go the store manager walks out and says to me that my phone won't work with that data plan as it not for 4G phones (meaning LTE). I showed him my data was working just fine and said the Nexus 4 isn't a 4G phone anyways. He said it was a fluke that it was working but I knew better from the threads in here. It's now been 3 weeks and I've had no problems. The APN settings I used were the default ones already on the phone after I restarted it with the new microsim card in place (they are listed in the other thread linked to below).
GoPhone discussion in General Section:
http://forum.xda-developers.com/showthread.php?t=2195150&highlight=gophone
The $25 monthly plan is the third one down:
http://www.att.com/shop/wireless/plans/prepaidplans.html
Data packages are right below the monthly plans; 1GB, 200 MB or 50MB. That's all that's offered with these plans.
kzoodroid said:
I just walked into an AT&T store (corporate not an authorized dealer) and asked for a GoPhone microsim and they handed me one for free. The rep then said that they could port my number over and set up my service for me if I wished or I could do it myself. I let them setup my service, the $25 monthly plan + $25 1 GB data plan, took him about 10 minutes to get it all setup and the number ported over. Once it was all setup and good to go the store manager walks out and says to me that my phone won't work with that data plan as it not for 4G phones (meaning LTE). I showed him my data was working just fine and said the Nexus 4 isn't a 4G phone anyways. He said it was a fluke that it was working but I knew better from the threads in here. It's now been 3 weeks and I've had no problems.
GoPhone discussion in General Section:
http://forum.xda-developers.com/showthread.php?t=2195150&highlight=gophone
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Click to collapse
Wow, thanks for the reply; that's exactly what I was asking (and hopefully the OP. I feel like I kind of hijacked his thread if he didn't gain anything from it). When you bought the service and had them set it up all up, you had your Nexus 4 device there with you and had them do what needed to be done on it? Thanks for the link too.
I have to say, one of the reasons I'm excited to go to prepaid is the service I get from cellphone companies/representatives. About 2 weeks ago, before I even decided to go with the Nexus 4 and prepaid service, I walked into an AT&T store to inquire about how that all works, and if they could work with a Nexus 4 and everything (I was ignorant, I like to think I've learned from browsing these forums). Anyway, the first thing they tried to sell me was post-paid service for like $90/mo. I then said I wanted to try prepaid. Without hesitation the woman helping me said "Ok, that'll run $65/mo". That is their most expensive prepaid plan, she didn't even lay out the options of the other plans. I then said I found on their site online that there are these other plans like the $25/mo plan and I wanted to add $25/mo for a gig of data. She then said "Yeah, you can do that." then walked over to where the prepaid plan info things were hanging and handed them to me.
If you're still reading this unnecessarily long post, I guess the point I'm trying to make is: I'm browsing for info here and asking for a lot of advice on here because everyone here knows what they're talking about. Even if the people working for AT&T know what's going on, I feel like all they're trying to do is sell me the most expensive plan and not outlining options (I get it, it's their job; they're salesmen, but still). That's a big reason why I want to go to prepaid. If I catch them signing me up for stuff or all-around jerking me around, I can tell them to buzz off and take my business elsewhere.
Johmama said:
Wow, thanks for the reply; that's exactly what I was asking (and hopefully the OP. I feel like I kind of hijacked his thread if he didn't gain anything from it). When you bought the service and had them set it up all up, you had your Nexus 4 device there with you and had them do what needed to be done on it? Thanks for the link too.
I have to say, one of the reasons I'm excited to go to prepaid is the service I get from cellphone companies/representatives. About 2 weeks ago, before I even decided to go with the Nexus 4 and prepaid service, I walked into an AT&T store to inquire about how that all works, and if they could work with a Nexus 4 and everything (I was ignorant, I like to think I've learned from browsing these forums). Anyway, the first thing they tried to sell me was post-paid service for like $90/mo. I then said I wanted to try prepaid. Without hesitation the woman helping me said "Ok, that'll run $65/mo". That is their most expensive prepaid plan, she didn't even lay out the options of the other plans. I then said I found on their site online that there are these other plans like the $25/mo plan and I wanted to add $25/mo for a gig of data. She then said "Yeah, you can do that." then walked over to where the prepaid plan info things were hanging and handed them to me.
If you're still reading this unnecessarily long post, I guess the point I'm trying to make is: I'm browsing for info here and asking for a lot of advice on here because everyone here knows what they're talking about. Even if the people working for AT&T know what's going on, I feel like all they're trying to do is sell me the most expensive plan and not outlining options (I get it, it's their job; they're salesmen, but still). That's a big reason why I want to go to prepaid. If I catch them signing me up for stuff or all-around jerking me around, I can tell them to buzz off and take my business elsewhere.
Click to expand...
Click to collapse
I walked into the store with my phone, said I need a microsim for the GoPhone plans. The guy handed me one and said he could set it up for me if I liked. I said I wanted the $25 plan + the $25 data package and if he couldn't do it for me I could do it myself. He said it was no problem setting it up on my phone. It was the manager who later came out at the end who tried to up sell me into a higher priced plan but I showed him my phone was working just fine with what I had and I walked out.
kzoodroid said:
I walked into the store with my phone, said I need a microsim for the GoPhone plans. The guy handed me one and said he could set it up for me if I liked. I said I wanted the $25 plan + the $25 data package and if he couldn't do it for me I could do it myself. He said it was no problem setting it up on my phone. It was the manager who later came out at the end who tried to up sell me into a higher priced plan but I showed him my phone was working just fine with what I had and I walked out.
Click to expand...
Click to collapse
Ok, thanks, I feel more confident walking in there now. Appreciate you answering my questions. My phone is in the mail and should arrive tomorrow. Today, I'm going to walk in and see if they have MicroSIM cards on site. If not, I need to order one or maybe try Radioshack.
Now that we are starting to see a bunch of folks get their phones, I'm creating a thread for those of us with unlimited data to discuss if we lost our plan or not and if the extra data plan on the dummy line was able to be removed.
my dumb line had an available upgrade that I used to get the note 4. I did get a notice saying I would have to keep the data plan for the duration of the contract.
However, I did the upgrade online with an online customer service rep who assured me multiple times that I could move the note 4 to my unlimited data line, put the dumb phone back on the dummy line, and drop the data. I was very specific with what I wanted to do, and she was sure I could do it. I kept the transcript of the chat and she also told me if I had any problem that I could reference the chat and she would also put notes in my account about it.
Of course she could be full of crap, but I'll find out on thursday.
Here is the transcript
Please hold for a Verizon Wireless sales representative, we appreciate your patience. Your current estimated wait time is 0 min 24 secs.
I can’t wait to tell you how you can get MORE! Ask me about our new MORE Everything Plans now!*
You are now chatting with 'Ashley H.'
Ashley H.:*Hi and welcome to Verizon Wireless Sales Chat, my name is Ashley. May I have your name, please?
michael:*Michael
Ashley H.:*Hey Michael how can I help you today?
michael:*I want to upgrade my line ending XXXX with a note 4. Can that be done now or do I have to wait until it comes out
Ashley H.:*Do you know if that line has an upgrade available now?
michael:*It does.
Ashley H.:*Wonderful! Then you would be able to pre order it as an upgrade. The current phone stays *active until you activate the new one.
Ashley H.:*And you are not charged anything until the phone ships
michael:*Great. This line is on a separate plan from my other 2 lines. Those lines are on unlimited data plans. Will upgrading this line cause me to lose unlimited data on the other 2
Ashley H.:*It shouldn't, but i can help you through the order to make sure it does not change.
michael:*Ok that would be great. Last question before we get started. I am going to use the new phone on my primary line by simply swapping the sim card. Then I want to put the current phone back on this line and remove the data plan. Will I run into any problems doing that?
Ashley H.:*Well you can swap phones with no problem, but are you trying to have a smartphone on the line without the data package?
michael:*No, I will be adding a non smartphone back to the line that I am using to do the upgrade
michael:*Basically , I want the note 4 on my main line but since this line has an upgrade, I am going this route
Ashley H.:*Ok I hear you, that phone line you are sticking it in, is it a smartphone line already?
michael:*No, it has an old "dumb" phone
Ashley H.:*Ok that is fine then you will not have a proble
Ashley H.:*problem*
michael:*Awesome. I'm ready when you are
Ashley H.:*Great! ok can you please click on the My verizon link in the upper left, and then log out in the upper right?
Ashley H.:*We just need to make sure everything is cleared
Ashley H.:*Then log back in, click on upgrade device, and select the line with the upgrade please. Let me know if that works
michael:*Ok
michael:*Ok I'm there
Ashley H.:*Awesome, ok once you select that line and click next, you can add the phone to cart, make sure you select the color and everything first.
michael:*Ah okay there we go, I'm at the confirm pricing page
Ashley H.:*Did it ask you if it was for an upgrade?
michael:*Yup. And I chose the "dumb" phone , line
Ashley H.:*Great! ok you can go through the plan, features and accessories and click on checkout.
michael:*It's saying that I have a unlimited data on one or more of my accounts and to continue I must select a new plan for all of the lines
Ashley H.:*Ok may I please have your full name and phone number to pull up your account to see if there is something we can do?
michael:*<info given>
Ashley H.:*Thank you and may i please have your billing password to verify?
michael:*XXXXXX
Ashley H.:*Thank you very much. One moment please.
Ashley H.:*Sorry for the delay I am just running a mock order
michael:*No problem
Ashley H.:*Ok on my end I am seeing the option to choose the 2GB for $30 plan is that what you are seeing?
michael:*2gb for 60
Ashley H.:*That makes no sense. Hmm ok one moment please
michael:*Ok
Ashley H.:*Ok i just checked you should see the note. Sorry for the run around! Please click on the Verizon page in the upper left, and then log out for me please
Ashley H.:*And then log back in, select the line again and then on the phone page, scroll down and you should see the Note
michael:*Now I see the 2gb for 30 plan , and others
Ashley H.:*Great! ok you can select the 2GB for $30 one and continue
michael:*There was a pop up that said that I will have to keep the data plan for the duration of the contract regardless the phone on the line. Does that mean if I move the note off the line and put the old dumb phone on i will still have to pay the 30 a month?
Ashley H.:*Not at all, if you are moving a basic phone on that line you are fine I assure you, you can get the data taken off
michael:*Ok
michael:*I'm going to call you if they give me crap about it Ashley!
michael:*Lol
Ashley H.:*Lol you can always keep a copy of this chat so they know what I did say!
Ashley H.:*That is totally ok
Ashley H.:*And I can even make a note on your account about it for them just in case
michael:*Okay I'm at the cart. It all looks good. So the 329 is billed to me when then phone ships?
Ashley H.:*But my sister recently did the same thing and had no issue
Ashley H.:*Correct
michael:*Sweet.
michael:*I appreciate you helping me .
Ashley H.:*Oh you are welcome
Ashley H.:*You can continue to billing and shipping and I will need the confirmation number to post in the note as well about it please
Ashley H.:*Ok it looks like you are all set with that!
Ashley H.:*Is there anything else I can help you with today?
michael:*Yay thank you. Now don't think so.
michael:*Thanks, have a good rest of your day
Ashley H.:*I am coming to the end of my shift, 8 AM here But have a great day as well!
Ashley H.:*Thank you for your business today; I'm glad I was able to help you! At the end of this chat there is an opportunity for you to provide your feedback based on your experience with me today. We would very much appreciate your thoughts. (Keep in mind this is representing the representative and not Verizon as a Whole.)
You are not currently in a chat session. Thank you for your patience.
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Serinety said:
Now that we are starting to see a bunch of folks get their phones, I'm creating a thread for those of us with unlimited data to discuss if we lost our plan or not and if the extra data plan on the dummy line was able to be removed.
my dumb line had an available upgrade that I used to get the note 4. I did get a notice saying I would have to keep the data plan for the duration of the contract.
However, I did the upgrade online with an online customer service rep who assured me multiple times that I could move the note 4 to my unlimited data line, put the dumb phone back on the dummy line, and drop the data. I was very specific with what I wanted to do, and she was sure I could do it. I kept the transcript of the chat and she also told me if I had any problem that I could reference the chat and she would also put notes in my account about it.
Of course she could be full of crap, but I'll find out on thursday.
Here is the transcript
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That loop hole got sealed off on Aug 24.
http://www.droid-life.com/2014/08/10/unlimited-data-users-losing-another-upgrade-workaround-at-verizon-come-august-24/comment-page-3/
doesn't matter Verizon will say the rep wasn't familiar with that and they will screw you.
I'm familiar with the documentation stating the loophole was closed. And I still have 15 days to return the device should they not honor what the rep said. I have been a customer for 12 years, hopefully I have a little influence when making my argument
Unfortunately no.
Sent from my HTC6525LVW using XDA Free mobile app
Serinety said:
I'm familiar with the documentation stating the loophole was closed. And I still have 15 days to return the device should they not honor what the rep said. I have been a customer for 12 years, hopefully I have a little influence when making my argument
Click to expand...
Click to collapse
Don't bet on it. When it comes to VZW, they don't honor customer loyalty.
To the OP, this SAME exact thing happened to me. I was told by vzw chat I could remove the data plan and even upgraded at a local corporate store and the manager removed the data plan from the dumbphone line. Next month the data plan was back on the dumbphone line and the dispute started. It took over a month for them to finally agree to remove the data but as others have referenced it definitely was implemented on August 24th... Good luck but I would honestly just cancel the order now
I have been a customer for 12 years, hopefully I have a little influence when making my argument...
HAHAHAHAHAHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAH!!
I RECORDED VZW reps blatantly lying and even posted clips.
Never ever believe anything a vzw rep tells you.
Verizon is the Honeybadger of Wireless carriers
ive generally had good experiences with customer service with reguard to getting things done outside the "normal" scope. I am certainly not claiming that becuase of this chat record im going to instantly get it removed. The point of this thread is to give people a place to discuss their situation, what worked or didnt work for them, and a general status on how keeping unimited data, and/or removing the data from a dummy line works out. I would like to get more reponses from people who are actually trying to keep their unlimited plan while using a subsidy upgrade. There are legitimate reasons a customer may choose to remove a smartphone from a line and replace it with a non-smartphone. In these cases I cannot see the carrier enforcing the customer to keep a data plan they cannot use. Im not saying they won't, but from a purley buisness standpoint, it wouldnt make much sense to do so.
in either case, over the next few days, I hope more people chime in once they get their phone on their success or failure of accomplishing this. If it comes down to it, I will just return/repurchase the phone at retail but hopefully it wont come to that. I plan on giving them a call later today just to discuss the matter and get a better idea on what to expect. If anything, it gives me more tools in my toolbox when it comes time to make my case.
wow thanks for the heads up about the situation. I can confirmed that is the case now if upgrading a basic "dumb" phone, you are forced to keep the 2GB data plan. FYI, I had to go through two reps till someone knew about it. Most of them don't know about forcing us to keep the 2GB data plan and I asked them to double check before I proceed upgrading my basic phone.
Thank you Verizon for screwing over your customers once again and I can finally leave. In my area Tmobile and Verizon coverage are almost the same but Verizon just has a slight edge in mountain areas. No way I'm gonna pay full price on a phone on a subsidized plan.
So I just called and asked some clarifying questions. I informed the rep what what my intention was, specifically. I said I want to put the Sim card I have now into the note 4, and then re-activate the older, dumbphone, on the line the note 4 was orderd on. I told her my concern was that I would either lose unlimited data, or, I would be stuck with a $30 a month data plan I wont be using.
I told her about the article stating that customers would be required to keep a data plan on a line that was used for a subsidy upgrade. She was not aware of this at all, and said "if thats true then Im gonna need retraining!" She put me on hold and consulted a supervisor.
She came back and informed me that the requirement is , if you are going to keep a smartphone on a line, it must have a data plan. If you do not have a smartphone, or, you add a non-smartphone to the line, then of course the plan can be changed. In fact, she said that a data plan CANNOT be attatched to a line that does not have a compatible phone (read: smartphone).
Just to make myself feel better, I asked to speak to the supervisor. he got on the line and confirmed what the rep had told me. I asked him "So I will be able to keep my unlimited data plan if I swap sims?" - yes , "and I will be able to remove the data from the dumy line?" - yes
Just to cover my bases, I called back and got another call center, I asked the same series of questions and presented the same data. The rep again said he had no heard of making customers keep data on lines that were used to upgrade to a smartphone, and then removed. Again he spoke to a supervisor, confirmed that I would be able to do what I am looking to do without a problem. I again asked to speak to said supervisor, who again confirmed what the rep had told me.
Though this may not work out in the end, at this point, Im not seeing how placing the note 4 on my main unlimited line, and returning the dumb phone to the dummy line, and remvoving data is not going to pan out as expected. Unless when they go to actually make the changes, their system prevents it, leaving me to make a case with the supervisor if needed.
Has anyone else lost their unlimited data, or been forced to keep the data plan AFTER moving a dumb phone back to dummy line?
That's the thing, either there is some inadequate training or it's possible to remove the $30 data plan. You can check this article and see a screenshot about Mandatory Disclosure.
http://www.phonedog.com/2014/08/25/...t-allowed-cheap-upgrades-with-unlimited-data/
At this point I'm fed up with Verizon with loop holes trying to keep unlimited data, late firmware updates, and locking/crippling the phones.
I don't know about the whole dumb phone loop hole, but I am going to try a similar tactic to keep my unlimited. I have two smartphones on my plan. Mine has unlimited data and my wife's has the 2gb plan. My phone is eligible for an upgrade, but her's isn't until Jan. '15. I transferred my upgrade to her line and pre-ordered the Note 4. My plan is to activate it on her line and then switch it over to my line (putting her phone back on her line afterward). Then in Jan she can upgrade normally. I'm hoping this will work and I keep my Unlimited.
So now I have a question because I have never switched smartphones on my account. When I activate the new Note 4 which SIM card should be in the phone when I do it? Should the new card that comes with the phone be in it? Or should I put her's or mine in it? Then when I switch the Note to my line, do I put my SIM card from my current phone in it?
My thought is that I activate with the new SIM in the Note 4 leaving her SIM in her current phone. When I switch the Note to my line I put my SIM in it. Then re-activate her phone with her original SIM back on her line. Does this sound right?
Any help would be appreciated.
sandman1987 said:
I don't know about the whole dumb phone loop hole, but I am going to try a similar tactic to keep my unlimited. I have two smartphones on my plan. Mine has unlimited data and my wife's has the 2gb plan. My phone is eligible for an upgrade, but her's isn't until Jan. '15. I transferred my upgrade to her line and pre-ordered the Note 4. My plan is to activate it on her line and then switch it over to my line (putting her phone back on her line afterward). Then in Jan she can upgrade normally. I'm hoping this will work and I keep my Unlimited.
So now I have a question because I have never switched smartphones on my account. When I activate the new Note 4 which SIM card should be in the phone when I do it? Should the new card that comes with the phone be in it? Or should I put her's or mine in it? Then when I switch the Note to my line, do I put my SIM card from my current phone in it?
My thought is that I activate with the new SIM in the Note 4 leaving her SIM in her current phone. When I switch the Note to my line I put my SIM in it. Then re-activate her phone with her original SIM back on her line. Does this sound right?
Any help would be appreciated.
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Click to collapse
I plan on doing the EXACT same thing. I'm going to go ahead and activate the note 4 with the new sim on the 2gb line. Then after its activated I'll swap my sim from the unlimited line into the note 4. I'm doing it this way just so Verizon can see the note was originally activated on the 2gb line (line that used the upgrade)
theoretically said:
I plan on doing the EXACT same thing. I'm going to go ahead and activate the note 4 with the new sim on the 2gb line. Then after its activated I'll swap my sim from the unlimited line into the note 4. I'm doing it this way just so Verizon can see the note was originally activated on the 2gb line (line that used the upgrade)
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Well it's good to know someone else thinks this will work. Let's hope so! :fingers-crossed:
sandman1987 said:
Well it's good to know someone else thinks this will work. Let's hope so! :fingers-crossed:
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Click to collapse
I've spoken to Verizon and they've confirmed this will work. I was tempted to just order thru Verizon so it would go smoothly but I couldn't pass up the $200 offer at best buy. Hopefully bestbuy doesn't give me a hard time. Worst case scenario I'll have them activate and leave the note 4 on the 2gb line and I'll swap it myself when I get home. Hopefully my note will be available this week, I'll let you know how it goes.
theoretically said:
I've spoken to Verizon and they've confirmed this will work. I was tempted to just order thru Verizon so it would go smoothly but I couldn't pass up the $200 offer at best buy. Hopefully bestbuy doesn't give me a hard time. Worst case scenario I'll have them activate and leave the note 4 on the 2gb line and I'll swap it myself when I get home. Hopefully my note will be available this week, I'll let you know how it goes.
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Click to collapse
I ordered mine through Verizon. I traded in my old Samsung Nexus that has been sitting in a drawer every since I got the S3. I got $12 for that so I will get $188 back through the Samsung rebate. The plus side of going through Best Buy is you get it right then as opposed to having to wait. But since Best Buy is 30 miles away from me I figure I make out by not spending gas money
I'm glad to hear VZW told you this would work though. Hopefully if I run into problems doing it myself online I'll be able to call and have them do it without any run-around.
sandman1987 said:
I don't know about the whole dumb phone loop hole, but I am going to try a similar tactic to keep my unlimited. I have two smartphones on my plan. Mine has unlimited data and my wife's has the 2gb plan. My phone is eligible for an upgrade, but her's isn't until Jan. '15. I transferred my upgrade to her line and pre-ordered the Note 4. My plan is to activate it on her line and then switch it over to my line (putting her phone back on her line afterward). Then in Jan she can upgrade normally. I'm hoping this will work and I keep my Unlimited.
So now I have a question because I have never switched smartphones on my account. When I activate the new Note 4 which SIM card should be in the phone when I do it? Should the new card that comes with the phone be in it? Or should I put her's or mine in it? Then when I switch the Note to my line, do I put my SIM card from my current phone in it?
My thought is that I activate with the new SIM in the Note 4 leaving her SIM in her current phone. When I switch the Note to my line I put my SIM in it. Then re-activate her phone with her original SIM back on her line. Does this sound right?
Any help would be appreciated.
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Click to collapse
You can do this no problem. You're able to swap devices at any time.
Agreed, the Sandman method will work fine. I move devices around between lines all the time. The new bit that is the problem is just to make sure you are paying data on the lines upgrades happen on, and you are, so all good...
Awesome