Database Users

HTC are Utter Rubbish! edited - because I may have upset some users..

Sorry to say that I recently went from a wizard (which I've had for 18 months) to a hermes...disappointed doesn't even begin to describe my experience.
I had the 'brick' as I've come to call it, 3 days and already it's deceased.
Started getting the 'phantom taps' and now no TS at all.
Rebooted a dozen times and it just wont get past the screen alignment...in fact if you sit and watch it does it itself!
I even know what the issue is as it's been reported in the past but you'd think HTC would've sorted it by now.
HTC are palming off shonky goods as cutting edge.....really disapointed.

Did you flash a custom ROM onto it? Is it a hardware problem? In any case, it's covered by a warranty, you probably just got a defective unit. IMO, the upgrade from my wizard to hermes was a HUGE difference in performance and I'd never go back.

hardware related
Its hardware related....as the device gets warm (probably room temperature!) the screen expands and the TS membrane is pinched. All kinds of fun ensues!
There's no warranty on it..so it wont be going back.
Chalk another one up to experience.

if you have no warranty then you prob didn't pay much and you prob didn't get a new unit, and you prob didn't even get from a reputable place....so buyer beware...if the deal was to good to be true it prob was and did you ever think to ask yourself why the unit was for sale in the first place.

Assume a lot dontcha
It's brand new...from a friend who upgraded almost immediately to a HTC Touch.
You are correct though - didn't cost me a bean - shame my wizard's already gone....
oh..and while you're at it...get off yer high horse!
Assuming that I'm a dumb hick who'll buy anything that's cheap is a bit insulting..

Andy Phillips said:
It's brand new...from a friend who upgraded almost immediately to a HTC Touch.
You are correct though - didn't cost me a bean - shame my wizard's already gone....
oh..and while you're at it...get off yer high horse!
Assuming that I'm a dumb hick who'll buy anything that's cheap is a bit insulting..
Click to expand...
Click to collapse
If it's brand new from a friend, why not have him simply return the unit as defective??? Besides, just because you aren't the original buyer doesn't mean there is no warranty...

I have both a Wizard and a Hermes. Apart from the Wizard feeling like it is more rugged when it's in your hand, the Hermes is superior in every other way. And when you load WM6 onto the Hermes, it just blows the Wizard away completely.
If you know enough about this device to know that the innards are "expanding" and that something is being pinched by this, it sounds like you've taken it apart.
You're clearly not telling us the whole story in any case. If you ever want real advice for fixing your Hermes instead of just venting and not telling us what you've done to it to cause these problems, a lot of people here will be happy to help you.
BTW, I've found that doing a soft reset after charging it does a lot for any heat problems if this is truly the only problem you're having.

...several screen alignment "fixes" available on this website...

Lay off the guy
Look folks, the 'phantom tap' is a known and documented hardware issue with Hermes and has nothing to do with where/how/when/why the unit was acquired, nor for how much. Wise up (and shut up if you don't know what you're talking about).
To the OP: Don't give up so easily. In my experience HTC tracks the warranty by serial number. Call them and insist on an RMA. I was successful in getting one fixed free of charge. And guess what... I bought it on ebaY, and the warranty seal had been broken!
Btw, it's not the touch screen. Been there, replaced it, didn't fix it.

Thanks vp3G
vp3G said:
Look folks, the 'phantom tap' is a known and documented hardware issue with Hermes and has nothing to do with where/how/when/why the unit was acquired, nor for how much. Wise up (and shut up if you don't know what you're talking about).
To the OP: Don't give up so easily. In my experience HTC tracks the warranty by serial number. Call them and insist on an RMA. I was successful in getting one fixed free of charge. And guess what... I bought it on ebaY, and the warranty seal had been broken!
Btw, it's not the touch screen. Been there, replaced it, didn't fix it.
Click to expand...
Click to collapse
Thanks for that man!
As it turns out the device was still under warranty and it's been returned...just waiting for it to come back!
Funnily enough when I had it the first time, the rom I put on it was your 'Black Satin'! Nice ROM, particularly the file explorer replacement!
Personally I didn't see much in the way of difference between the hermes and the wizard....but I did have it only for three days.
When I get it back I and test it out a bit more, I will gladly eat my words if it out performs the old wizard.
Anyway, I wasn't slating the hermes in itself..many of my friends have one p )..it was HTC themselves for still selling devices to consumers with a known fault.
Andy.

Andy Phillips said:
Sorry to say that I recently went from a wizard (which I've had for 18 months) to a hermes...disappointed doesn't even begin to describe my experience.
I had the 'brick' as I've come to call it, 3 days and already it's deceased.
Started getting the 'phantom taps' and now no TS at all.
Rebooted a dozen times and it just wont get past the screen alignment...in fact if you sit and watch it does it itself!
I even know what the issue is as it's been reported in the past but you'd think HTC would've sorted it by now.
HTC are palming off shonky goods as cutting edge.....really disapointed.
Click to expand...
Click to collapse
One dud BMW doesn't make BMW's bad cars. You got a dud, plain and simple. Return it for one that works.
HTC has impressed me, especially lately as they are trying to "redesign" the interface for windows mobile to make it actually usable.

BMWs are incredibly bad cars for the price they are sold for.

Andy Phillips said:
As it turns out the device was still under warranty and it's been returned...just waiting for it to come back!
Click to expand...
Click to collapse
Well..... imagine that...
Funnily enough when I had it the first time, the rom I put on it was your 'Black Satin'! Nice ROM, particularly the file explorer replacement!
Click to expand...
Click to collapse
Thanks, but I can't take credit for Black Satin... that's JasJamming's ROM...
Personally I didn't see much in the way of difference between the hermes and the wizard....but I did have it only for three days.
When I get it back I and test it out a bit more, I will gladly eat my words if it out performs the old wizard.
Click to expand...
Click to collapse
Hope you're hungry...
Anyway, I wasn't slating the hermes in itself..many of my friends have one p )..it was HTC themselves for still selling devices to consumers with a known fault.
Click to expand...
Click to collapse
It's a valid gripe, IMO. The problem you experienced is certainly 'hush-hush' with them.

@vp3G
aaah....I thought it was your rom because of the nifty splash screens!
I was considering getting a kaiser but I think I will play it safe and wait until it's been 'in the field' for a while...
See you later,
Andy.

3rd times the charm? I sure hope so!

So I'm going on to my 3rd wizard after getting my first one stolen, and the one after that lost. This 3rd one is going to be a repair done by yours truly.
My second MDA had gotten its LCD screen and touch screen cracked, so I had ordered a replacement. Due to my own awesome luck and stupidity it ended up disappearing before the replacement screen had arrived. So now here I am, waiting on my third MDA to come. I have come to the conclusion that i am utterly addicted to these awesome phones.
Now here is a question for the XDA community. What precautions should I take this time to ensure that I don't end up losing/breaking this phone like my last two? What programs/accessories do you suggest?
-Capncucci

try this
Just came accross this: http://forum.xda-developers.com/showthread.php?t=278846
There is also this, which I think does the same thing: http://www.pocketpt.net/forum/lofiversion/index.php?t16120.html
might be what you are looking for.

Excellent
Ah yes, thanks for those links zakhir_n! UTAv3 is already on my to-buy list. would you be able to post links to any handy accessories? I had something in mind like a retractile tether or something prevent the phone from disappearing. Google yielded zero results.

BATTERY COVER CRACK! Have you got one Too???

Hi everybody ,
I haven't been around in a while. I just wanted to point out that some people have noticed a small crack on the back case of the sapphire , HTC magic etc. where the mesh is up the top......
I noticed it and others have on another forum , so i thought it might be a good idea to see if you have it too???
Just wondering if anyone on here had the same problem??

So no one else has this problem?

Nope mines fine, treat it better

Wombat said:
Nope mines fine, treat it better
Click to expand...
Click to collapse
LOL , I treat mine like royalty
I thought i would bring it up as users of the vodafone UK Forum board have raised this issue that a number of people have this problem. It seems Like a design fault
Have a read through hear
http://forum.vodafone.co.uk/index.php?showtopic=26511
Good to hear you have not got it though , The HTC MAGIC is a BEAUTIFUL piece of kit

I have exactly the same crack on the back case of my Vodafon DE

Strange isn't it , Definetly a manufacturers fault
Be warned , it could get larger! As seen in the forum link posted above there is a picture.
According to vodafone , to get it repaired you have to send it off using the repair process which takes about 5 days !!
All to get the case replaced

CLLC said:
Strange isn't it , Definetly a manufacturers fault
Be warned , it could get larger! As seen in the forum link posted above there is a picture.
According to vodafone , to get it repaired you have to send it off using the repair process which takes about 5 days !!
All to get the case replaced
Click to expand...
Click to collapse
That's still probably acceptable for many. The people in the link said that it keeps getting bigger and bigger. You're better off looking for a point in time where it would optimal for you to send it off. Then you can give yourself some leeway instead of having to do it as the massive crack in the back of the case demands.

Wow, I just checked mine and I have one too! Never noticed that before! I've had mine a couple of weeks and have looked after it like a baby. Maybe it was there from the start but it's so tiny I didn't notice.

mine got no crack

Mine has the tiniest of cracks but I'm not going to send it off to Vodafone to get fixed. As soon as it launches as the myTouch 3g in the USA aren't they going to be selling new back fascias anyway with designs etc? I think I'll just pick one up on the cheap on ebay when it comes to it getting horribly bad

wowo~~~~mine is ok, and I had used for around two monthes already.

TAM1m said:
I have exactly the same crack on the back case of my Vodafon DE
Click to expand...
Click to collapse
When did you buy?Did you try to repair it? Hope you can fix it good luck

Mine has the tiniest of cracks but I'm not going to send it off to Vodafone to get fixed. As soon as it launches as the myTouch 3g in the USA aren't they going to be selling new back fascias anyway with designs etc? I think I'll just pick one up on the cheap on ebay when it comes to it getting horribly bad
Click to expand...
Click to collapse
This makes the most sense. Hell, even just buy an OEM cover...I don't see what the big deal is!

Vodafone UK have some HD2s left for return purposes (and should I install stock ROM?)

After numerous problems including the SMS problem, radio and alarm not working I rang up Vodafone for a return and replacement (as I was within the 28 day return period). I realize the newer phone will probably be the same, but the battery cover on my one was a bit loose and there was a small crack in the side and seeing as I was within the 28 day period I wasn't going to turn down the chance of a box fresh HD2!! It turns out that Vodafone have a few left in stock for returns purposes, or at least thats what the woman on the phone said, though I will be double checking when it arrives that it is the HD2 and not another phone!!
Would you guys recommend reinstalling the stock ROM I'm on 1.61 at the moment as I'm worried I'll get in trouble for that, although once I have the new phone tomorrow they can't really do anything about it can they?
Anyways, if your on Vodafone and were thinking about a replacement give it a shot they still have a few left

If it was me I would install their stock rom so there's no arguments. Others might advise differently of course.
WB

wacky.banana said:
If it was me I would install their stock rom so there's no arguments. Others might advise differently of course.
WB
Click to expand...
Click to collapse
Thanks. Is this (http://htcpedia.com/official_wm_rom_htc_hd_leo_english_version/soft/htc-leo-rom?page=4?page=4) the correct Vodafone stock ROM, I didn't make a note of it and I can't remember if this is the right one! Thanks for your help
EDIT: found it here http://rapidshare.com/files/3260420...dio_Signed_15.26.50.07U_2.04.50.22_2_Ship.exe

Was woken up at 9am this morning with my new HD2 delivered to my door (they took theold one away). Thankfully I wasn't dreaming, it really was another HD2, from Vodafone!
Was a bit of a shock actually, as I didn't expect it that early (was still in bed), not to mention its snowing heavily, and I still hadn't packed up my old HD2. the poor guy had to wait out in the pouring snow while I quickly picked it up....
Lets hope this one is problem free, though already the build quality seems better just from the flushness of the screen with the side of the device which was pretty shocking on my other unit. Also the battery was already inside this unit I cant remember if it was in a box in a bag in the other one, can any one refresh my memory? I'm still expecting the SMS problems, but lets see....

A HD2 from Vodafone!!! Wow.
I'd go an brag about it on the vodafone forums. They are sending so many mixed messages out there regarding its impossible for them to replace, etc. It will be great to have someone who has managed to get a replacement direct from vodafone.
Do it!

Vodafone are most definatley stocking the HD2 but only on the business side.

[REPAIR]HD2 random rebooting

Ok, i've given up.
My HD2 is driving me nuts, i've been taking it for granted for a long time, but i've decided to send my HD2 for repairs.
Maybe some users can identify themselfs in my symptoms and perhaps go for a repair as well. I'll try to keep you guys up to date on this situation.
Status:
18/10 - Received my repair ticket. Scheduled pickup tomorrow between 08:00 and 10:00 GMT +1.
19/10 - Phone got picked up by courier service, 8.30AM in the morning.
20/10 till 25/10 - No change in status and/or picked up!
26/10 - Decided to call after a prolonged status update. Summary of conversation: "Yes, everything is fine. No the status hasn't been changed, but you should receive your phone back in about a total of 2 weeks, so somewhere next week i guess."
27-10 till 2/11 -- No change in status and message.
3-11 - Received a package back with my repaired phone! Results: Boardswap, phone shutdown while diagnosing at the repair center. They even replaced my camera lens!
Total repair time due: 15 days
The following below describes the problems that occur (allot!), perhaps you can identify yourself in this as well.
Issie:
- Phone restarts (randomly) and holds at the HTC boot logo when back(bottom)cover feels warm-to-hot.
- Phone reboots when back(bottom)cover is warm, but not hot enough to hang at HTC boot logo, but soon after booting to Windows mobile, the device may reboot again.
Happens when:
- Browsing Internet (3G/HSDPA)
- Listening to Music (through SD card)
- Playing a game
- Having a (long) phone call the device
(temporarily) fix for issue:
1. Do a ‘Battery-Pull’ (extracting the battery) which shuts down the device.
2. Let it cool down for a couple of minutes until the back(bottom)part doesn’t feel warm enough anymore.
3. Re-insert battery, and restart phone.
4. If cooled down enough, the phone will restart correctly when powering up the device, until issue happens again, where step 1 needs to be done again.
The above mentioned issue don’t happen when the devise isn’t put under ‘load’ (I.e: use applications/browse(the web)/music etc). Putting the phone in sleep/standby or just sending a text message will not reboot the phone.
Tried the following official fixes:
- Hard Resetting the device > Issue remains.
- Updating to a new (official) ROM (RUU_Leo_HTC_NLD_1.48.404.2_Radio_Signed_15.28.50.07U_2.05.51.05_2_Ship.exe )
> Issue remains, even after a Hard reset with above noted ROM.
- Formatting and/or removing the SD card from the Device > Issue remains.
Tried the XDA fixes:
- Different Radios: Any radio in the official HD2 Radio topic
- Many different Roms
- Formatted the SD card, tried a different one, and even None.
Concluding:
Seeing to have tried all options relating to a software issue, I think this might be a hardware issue.
Contact with HTC:
Having sent some messages over with HTC they sent me this last message:
[name]
(Benelux Support
(Tech)) Close Pending Hi Maseo, Thank you for letting me know. It really sounds like a hardware issue. Please let us know if you need anything else. Kind Regards, 2010/10/18 12:42:46

I have the exact same problem and tomorrow it is going to the repair center. Unfortunately I have a crack in the digitizer, I hope they don't use it as pretext to charge me extra!

relic said:
I have the exact same problem and tomorrow it is going to the repair center. Unfortunately I have a crack in the digitizer, I hope they don't use it as pretext to charge me extra!
Click to expand...
Click to collapse
My screen is still in mint condition, only thing that cracked if my camera-glass due to a bump against my table at home.. But more then that it's nothing.
I've noticed more people having the problem, so i thought maybe more people have my issues as well and could go for a repair after seeing this topic.

maseo said:
My screen is still in mint condition, only thing that cracked if my camera-glass due to a bump against my table at home.. But more then that it's nothing.
I've noticed more people having the problem, so i thought maybe more people have my issues as well and could go for a repair after seeing this topic.
Click to expand...
Click to collapse
They will blame your problem on humidity in the device after the camera glass cracked. Did you change the camera-glass? I suggest you do that before you send it for repair otherwise you have to pay for the repairs as it does not fall under warranty (check on ebay for camera glass lens).
I think we're both in the same pickle:/
I am crossing my fingers they won't charge me.

relic said:
They will blame your problem on humidity in the device after the camera glass cracked. Did you change the camera-glass? I suggest you do that before you send it for repair otherwise you have to pay for the repairs as it does not fall under warranty (check on ebay for camera glass lens).
I think we're both in the same pickle:/
I am crossing my fingers they won't charge me.
Click to expand...
Click to collapse
I haven't. And a device breaking down from the camera end is highly unlikely.
It's impossible for me to replace it now as it's being picked up tomorrow morning. If they have to repair it, so be it. As long as it's not a outrageous high price..
You got experience in this, them blaming me in case of humidity, or you just guessing?

maseo said:
I haven't. And a device breaking down from the camera end is highly unlikely.
It's impossible for me to replace it now as it's being picked up tomorrow morning. If they have to repair it, so be it. As long as it's not a outrageous high price..
You got experience in this, them blaming me in case of humidity, or you just guessing?
Click to expand...
Click to collapse
After speaking with their customer rep they pointed out to me that it is possible that the device malfunctions because of cracks leading to humidity and temperature problems. And that is not under warranty.
If your camera lens is cracked, it is easy for them to blame it on humidity due to the crack. This is a possible scenario, I can't predict but if we learned anything from repair under warranty, companies will to blame it on the customer before they fix it under warranty.
My advice to you is to cancel the pick up and reschedule another one later, go to ebay and buy a second hand glass lens and glue it yourself. It cost you less than 5$ to do that. Better than relying on their repair and end up paying hundreds of dollars. This way you eliminate the excuse of them blaming the defect on you.

relic said:
After speaking with their customer rep they pointed out to me that it is possible that the device malfunctions because of cracks leading to humidity and temperature problems. And that is not under warranty.
If your camera lens is cracked, it is easy for them to blame it on humidity due to the crack. This is a possible scenario, I can't predict but if we learned anything from repair under warranty, companies will to blame it on the customer before they fix it under warranty.
My advice to you is to cancel the pick up and reschedule another one later, go to ebay and buy a second hand glass lens and glue it yourself. It cost you less than 5$ to do that. Better than relying on their repair and end up paying hundreds of dollars. This way you eliminate the excuse of them blaming the defect on you.
Click to expand...
Click to collapse
Sounds plausible, but that wouldn't make sense in the way the device is manufactured. The CPU/GPU/Radio base i at the bottom. Any malfunctioning due to possible humidity in the camera would only lead to a malfunctioning camera, and that's not the case at this time.
Given, if i had more time i might have placed it, but i'm not in the occasion to do that right now.
I'll just have to keep my fingers crossed, im more afraid they'll go at you for a broken digitizer..

maseo said:
I'll just have to keep my fingers crossed, im more afraid they'll go at you for a broken digitizer..
Click to expand...
Click to collapse
I wish you the best. Let's keep each other updated on the situation. I am curious to hear good news!

relic said:
I wish you the best. Let's keep each other updated on the situation. I am curious to hear good news!
Click to expand...
Click to collapse
The same goes to you! I'm very curious on what will happen..!
gonna miss my phone though..

maseo said:
The same goes to you! I'm very curious on what will happen..!
gonna miss my phone though..
Click to expand...
Click to collapse
Double check this. Pull your battery and make sure that none of the pins are bent and touching each other. This has caused some issues, but not exactly the one you're describing but it can't hurt to check. If they are bent, straighten them out and see if the issue is resolved.

dipaolnv said:
Double check this. Pull your battery and make sure that none of the pins are bent and touching each other. This has caused some issues, but not exactly the one you're describing but it can't hurt to check. If they are bent, straighten them out and see if the issue is resolved.
Click to expand...
Click to collapse
Thanks, but to no avail.
Those 3 pins were straight and sitting nice and snuggly against each other.

i also have a battery problem battery seems to be dying. under 30% phone becomes unstable. also sometimes doenst want to load or boot.
last 2 must be a connector problem (indeed it must be. put battery in without taking care to put contact points in the 3 little squares then the battery doesnt work)
ive mailed custumer service, it must be part of the warranty so i want a new battery

avathar behemoth said:
i also have a battery problem battery seems to be dying. under 30% phone becomes unstable. also sometimes doenst want to load or boot.
last 2 must be a connector problem (indeed it must be. put battery in without taking care to put contact points in the 3 little squares then the battery doesnt work)
ive mailed custumer service, it must be part of the warranty so i want a new battery
Click to expand...
Click to collapse
My problem has nothing to do with the battery at all.. don't hijack this topic for something un-related..

Day 2:
Phone is still enroute to HTC Service Center according to the Servicetracker..
how long does it take to deliver a phone i wonder..

My experience with HTC customer services
In the case of my HD2 (same symptoms):
Went back to Standard ROM/Radio/Bootloader Friday 17/09/10
Confirmed problem still existed on standard software 17/09/10
Called HTC customer services 18/09/10
Collection booked for Monday 20/09/10
Confirmation email received that phone had been received 21/09/10
Status changed from "Received your phone" to "Repairing your phone" 03/10/10
Status changed to "Awaiting despatch" (or something similar) 03/10/10
Received email confirmation phone was being shipped back to me 04/10/10
Received phone back with new IMEI (presume new motherboard) 05/10/10
All in all, I was without the phone for 2 weeks but I have no complaints about the service at all. A message telling me what they'd done to fix the problem would've been nice, but it's fixed and working perfectly so I'll forgive them for that.
After a week without my HD2, my spare phone was really annoying me due to it's lack of capability (HTC StrTrk) so I bought an Orange San Francisco, used it until my HD2 came back then sold it to someone I work with for what I paid for it.

Yeah, the fun thing is, is that the service center is almost figuratively around the corner, still they said it could take up to 2 weeks though.
I'm gonna get a Nokia 5800 as a lend-phone from a friend of mine.
I was looking into getting the Desire HD possibly this friday, but that's just too much as next to having the HD2, haha!

maseo im not trying to hijack anything!
maybe your sister if she looks nice.. so pls dont use that tone!
seems to be a battery issue with your phone so it seems with mine... it could also be a connector/motherboard problem so my post was on topic.
i submitted a problem to tech support and got a ticket they want me to call cust service to check my phone, i dont want to lose it for at least 2 weeks.
i want to get a new battery! so ill try to get that.
(also you reply a lot... do you want your posts to go up or something? )

avathar behemoth said:
maseo im not trying to hijack anything!
maybe your sister if she looks nice.. so pls dont use that tone!
seems to be a battery issue with your phone so it seems with mine... it could also be a connector/motherboard problem so my post was on topic.
i submitted a problem to tech support and got a ticket they want me to call cust service to check my phone, i dont want to lose it for at least 2 weeks.
i want to get a new battery! so ill try to get that.
(also you reply a lot... do you want your posts to go up or something? )
Click to expand...
Click to collapse
Don't want to keep bumping it without no-reason, im just replying that's all ;-)
If it were a battery problem it would show other symptoms, ditto for the connector. Im more confident it's more hardware related, but to be precise what, i don't know.
A new battery is quite inexpensive, why don't you just get one? Saves you the hassle of getting (or trying to get) a new one through HTC.
Day 3 that my phone is underway, takes ages for a small trip by courier apparently ?

maseo said:
Don't want to keep bumping it without no-reason, im just replying that's all ;-)
If it were a battery problem it would show other symptoms, ditto for the connector. Im more confident it's more hardware related, but to be precise what, i don't know.
A new battery is quite inexpensive, why don't you just get one? Saves you the hassle of getting (or trying to get) a new one through HTC.
Day 3 that my phone is underway, takes ages for a small trip by courier apparently ?
Click to expand...
Click to collapse
ya I have the same thing still underway.

relic said:
ya I have the same thing still underway.
Click to expand...
Click to collapse
My god.. almost a week further, it's still enroute?!
how's it going on your end relic?
26/10: Decided to call after a prolonged status update. Summary of conversation: "Yes, everything is fine. No the status hasn't been changed, but you should receive your phone back in about a total of 2 weeks, so somewhere next week i guess."