P6500 turns down sound - P6500 General

Hi,
I hope someone can help me.
The HTC P6500 model has a strange bug.
It turns down the sound automatically, but the indicators show that the sound is still on.
This happens under varied conditions and usage, at first I thought it had to do with bluetooth, but it is not isolated to when I'm using bluetooth anymore.
The software on the PDA is as follows (besides the preinstalled software):
- TomTom 6
- Afaria Client
HTC support simply told me to uninstall 3rd party software... And denies any knowledge of any problems at all. Any better suggestions?
Any help is greatly appreciated.
Lars

Hi -- I've noticed this problem too, though it's only happened rarely. I think I'll see this happen once every month or so -- usually I'll catch it when listening to music or watching a video; the sound will just suddenly turn all the way down; the sound icon on the bar at the screen top will show sound to still be on, but if I click on it, both sliders will be at the bottom. A soft reset always takes care of it. And the problem comes up rarely enough that I've never bothered looking for a solution.
--Alan

I had same problem and fixed after upgrading with latest ROM release from HTC

Related

Phone goes MUTE. Kindly help

Hi everybody,
I have this one problem. After 2 days of usage, my Hermes suddenly went mute. No vibration or screen click can be heard even If I changed it to the loudest. I missed a lot of calls and sms due to this problem. The only way to solve this problem that I employ is by soft-reset my device.
I really hope somebody can help me tracking to root-cause of this problem and in the same time providing or proposing a solution to it.
Kindly help. Regards
morisa
Device: DoPoD 838Pro
did you unmute it from the speaker icon ?
if you have a backup restore it if not do a hard reset just make sure you backup your contacts/ stuff first
Phone goes mute
I think I'm having that problem too. Just out of the blue it happened. Didn't install anything extra the whole week. But when someone calls it rings, and if it's missed, it doens't play the miss call tone... or any other sound in that case.
darky said:
did you unmute it from the speaker icon ?
if you have a backup restore it if not do a hard reset just make sure you backup your contacts/ stuff first
Click to expand...
Click to collapse
Hi,
I noticed that the problem started to happen when I long-press the "Green" Button to activate the speakerphone during a call instead of pressing the "Speaker On" menu on the screen.
I've no idea why but maybe that could be the problem. Presently, I have to press that "Speaker On" on-screen menu to activate the speakerphone to avoid this problem.
Maybe other users can confirm this problem.
Regards,
morisa
mmorisa said:
Hi,
I noticed that the problem started to happen when I long-press the "Green" Button to activate the speakerphone during a call instead of pressing the "Speaker On" menu on the screen.
I've no idea why but maybe that could be the problem. Presently, I have to press that "Speaker On" on-screen menu to activate the speakerphone to avoid this problem.
Maybe other users can confirm this problem.
Regards,
morisa
Click to expand...
Click to collapse
Got the same issue here and I don't use speakerphone
my pda´s auto mute so
No sound although speaker icon no in mute
I have the same problem. Out of the blue no sound is heard at all. I tried changing volume but it did not do any thing. Had to shut down (not soft reset) and restart device and it works fine. This happen several times and I can figure out why it does this.
If anyone can help...
Tal
Same here, I'm using a X01HT Softbank variant TYTN flashed with the latest HTC WWE rom and after about like 12 hours of use the device goes mute for some reason, making calls it works perfectly but playing sounds or ringers the speaker does not work. Anyone have any ideas? I'm thinking of maybe re flashing the device since most of my information is on my storage card. I'll see if that fixes the problem :-\.
same problem here....
Same here. Only a reboot fixes it.
I have the same problem but it only happens when using the speaker phone. After the call ends, then there are no more system sounds etc. I then have to soft reset, which pisses me off as I use the speaker phone plenty in the car.
If i dont use the speakerphone, then there is no problem. Kind of strange....
Has anyone got any ideas on how to solve this?
I have same problem. I thought it was software related, but seems that it is caused by the speaker phone. I had the exact same problem with my old IPAQ 6515. It must be a software issue with WM although the 6515 had WM2003SE and the TYTN has WM5 so I do not know. Really annoying though as I use this phone for an alarm and it never goes off because the sound turns off sometime while I am sleeping - Uhggggg!
I also have the problem. Only a Softreset brings the speaker back to live.
my new problem...misery loves company
same here; curiously 2 pages into this thread and there are no real solutions.
I have solved the problem on my TyTN.
The Midlet Manager is the root cause for the Phone Mute issue on my device.
lol I just started getting this issue out of the blue after a couple of months and I didn't install anything :|
yeah nothing but a soft reset brings the sound back
Happens to me too. Strange coincidence - I've just checked my m3100 and it's giving me the silent treatment now. Time for another soft reset
I never use Midlets, so that rules the above theory out for me. However my battery was almost dead. I was using WiFi at the time, which turned itself off when the warning notifications popped up. Maybe when the battery drops below an acceptable level it turns the sound off to save power, but doesn't restore it after charging?
nope it happens to me even if my battery is fully charged
this used to happen on my i-mate PDA2k, and my JasJar (Universal) running both WM5, AKU3.2, 3.3, 3.5 and unfortunately even WM6 :S
Hi All,
After checking and testing the phone. I found out that the only way for me to solve the muting problem is by silencing the notification sound when a new email arrives. Since I have an unlimited EDGE/GPRS, my push mail is working around the clock. Thus, by not having the new email sound notify, the muting problem gone. This is caused by the notification event locking up the sound and not releasing it even after I read the mail. Previously the only way to resolve is by soft-reset but now, no more.
I have no idea whether this work or not for others but you might try and post your solution here.
Regards,
morisa

HELP NEEDED!!! No Sound whatsoever

Hello,
i seriously need help.
Until this morning, my X1 worked. Over the last few days I was playing around a bit with various TF3D options, etc. I should note that I did not touch the ROM.
Then suddenly my phone gave no sound anymore.
No audible resonse to a stilus click on the screen.
No sound from FM radio.
No sound from phone (neither ring nor can I hear the caller).
(Vibra alarm works when activated though)
When switching to speakerphone I hear a very soft static crackle when doing the switch. Just as if the speaker is turned on. But then - no sound at all.
No microphone function on phone (caller cannot hear me).
No sound via headphones on phone.
No sound via headphones on MP3 playback.
Everything else appart from sound works. Even the phone can make a connection when calling - you just hear nothing.
I tried a soft reset. Nothing - still no sound.
Then I tried a hard reset:
Obviously the hardware of my speaker is ok. Because when I make a hard reset, there is the "pling" sound to inform me, that I should calibrate my screen.
Then there is another "pling" when the message appear, asking if I want to get the automatic provider settings updated.
But afterwards - no sound at all in the whole phone.
Then I went to update the ROM, thinking I might have (no idea how, but you never know) done something to audio drivers. I replaced my German T-Mobile ROM with the prepared German ROM without branding from this thread:
http://forum.xda-developers.com/showthread.php?t=446070
But still - same result as above.
Anyone got any idea?
Really nobody having any helpful comment?
did you try to change the radio??
I flashed a whole new ROM - same problem persists.
Besides: It´s not a Radio problem because system sounds and MP3 playback don't have any sound either.
Stating the obvious
Sorry to state the obvious but it sounds like the connection or the speaker module has gone. Have you recently tried the head phones on the X1? please see below link for a possible reason.
http://forum.xda-developers.com/showthread.php?t=282553
excersise your right to return
Regards,
Creamy-Goodness
Hello Creamy-Goodness,
thanks for you input.
If there was somewhere a hardware switch for sound output to speaker or headphones (which I doubt) that is stuck, it would not explain why I have neither sound in speaker NOR headphones. (One would assume that depending on the position of the switch at least one of the two should work.)
Apart from that I only tried the headphones to troubleshoot the problem after I found out there was no sound.
Nevertheless interesting, that this happens to other devices.
Speaker module cannot have gone either. There is an audible system sound from speaker right after hard reset to inform me that I need to calibrate the screen - but no sound anymore afterwards.
I will try to have the device swapped next week.
reg. sound issue
I'm suffering from the same problem here.
it only freggin vibrates.
TheMobilist said:
I flashed a whole new ROM - same problem persists.
Click to expand...
Click to collapse
Usually there is a simple fix which involves replacing a DLL, but not in this case of course - unless that ROM includes the bad DLL. I seem to remember it was a problem which occured after installing TF3D, but I couldn't find anything when searching just now.
It might be worth you checking the ear-speaker sound (make a phone call), as there is always the possibility that sound is being re-directed or intercepted (by something like Troca2). Check what programs and services are running.
Tests should be done with a known-to-work-fine-ROM of course.
Okay, I finally got the original ROM to flash the X1 back.
And strangely - when after one week of not using it I turned it on again to flash the phone, I got my sound back.
I have absolutely no idea what happened and why, but I am glad that I do not have to send it back.
@k_ash82
What I did is:
Turned my X1 off (not just stand-by), really off.
Waited one week.
Switched it on again.
I had my sound back.
No idea why, but maybe that works for you as well?
Just try it and please post your experience.
It would be very kind of you to share the german t-mobile stock rom with the community . Perhaps it could be added to "Xperia ROM and Guides" Thread, too.
I have no sound sometimes with this rom
http://forum.xda-developers.com/showthread.php?t=460190.
After switch off and turn on the phone again the sound is back.
Karsten
i have original sony rom (no branding) and also the same problems
no sound after a while (sometimes when phone goes in standby, sometimes just without a reason)
cannot play any sound in no application (media player,core player,etc) also the phone ringing or sms sound is off.
but the most annoying thing is, i can make a call, the call goes through, but I can hear nothing from the called person.
sometimes it works when i switch of the phone and restart, but sometimes I have to do 4 or 5 restarts.
the phone is now 1 week old, an I haven't installed Touch3D or anything like that, because I made hardreset and left the original configuration on factory settings, just to make sure, that it's no software error.
anyone got a solve for this problem actually?
if I ask google, there are many people with this problem, but no solve found till now
i have an issue with the speaker too but not exactly the same as the one described above.
my speaker still plays sound but it is about 10% of the original volume when it is already set to loudest (you have to put your ear right next to the speaker to hear the sound)
after i re-flashed the rom, it worked normally for about half a day until the problem returned
can anyone please help??
i keep missing my calls ><
thanks
this is a well known issue on some X1 phones ! you cant fix this with any software-update because it is hardware related. some x1 phones have it like every 2 weeks, others 3-4 times a day. most of the time you can just reset your phone but this is not a solution.
you have to send it back to SE in exchange for a new one.
i called my provider (o2) and they delivered a new x1 _on the next day_ in exchange (they have a 48 hrs delivery/pickup/return service).
the new phone works just fine !
- QuadWord

Device wont go to sleep during music playback

Hi,
I´ve been having this problem for about 2 days. While mp3 playback, device wont go to sleep when I press power button. I have to pause/stop playback to do so. I dont know why. I havent installed anything before this. I´m using standard player provided by HTC.
This may not sound like a serious problem, but it kills battery real fast while its on. Is anyone having the same problem? Thanks for any answer.
is this without the headphones?
try this its a great lil programe allows soft reset also has a secondary feature called display switch, witch basically turns the screen off but not the phone. i always have this installed on every device ive ever owned.
Ditto - same issue. Its a bug.
The problem occurs when the device is in headset mode - see http://forum.xda-developers.com/showthread.php?t=482027
No solution available AFAIK. Report it to HTC and the more of us that do it might get a hot fix! Cheers

ROM 2.73 breaks more than it fixes?

I thought this may be a good syndication thread for listing stuff that is buggy in the new Hero ROM (2.73.*) but worked in the old one.
Let me start:
- headphone jack issue - I didn't see this in the 1.76.* ROM, but now experience it full blown. Plug headphones in, sound redirects from speaker to headphones. Plug them out, sound stays redirected. Major PITA.
- calendar sync - not only is my Hero not syncing with Google Calendar anymore, it's also not displaying any events in the home screen widget, not even the local ones.
- sms widget bug - hit back button after opening a message and Hero cycles through your recently used apps instead of going back to list messages. I'm not even finding this one funny anymore.
- the jumping keyboard - switch from portrait to landscape with the keyboard on screen and it suddenly gets a life of its own.
- wifi disconnects and Hero goes onto HSDPA even with wifi "sleep policy" set to "never".
I've updated to the official ROM with a full wipe.
The speed improvement is not enough for me to live with those annoying new bugs. I guess I'll just go back to 1.76.* and wait for another update.
Anyone with similar thoughts and problems? Some additional, different ones? Let's make list and then just send it to HTC.
I guess it's only fair if you're running a 2.73 ROM, not something super-custom.
Running vanilla 2.73 and I'm not experiencing any of the bugs you mentioned. On the contrary, I had issues getting my Google contacts and calendar to sync with 1.76, 2.73 works flawlessly for me.
As for the SMS widget, I'm just not using it. There are far too many people playing with my phone on a daily basis, and I don't fancy them peeking at my private texts.
All in all, I'm more than happy with 2.73.
ptashek said:
- headphone jack issue - I didn't see this in the 1.76.* ROM, but now experience it full blown. Plug headphones in, sound redirects from speaker to headphones. Plug them out, sound stays redirected. Major PITA.
Click to expand...
Click to collapse
Sometimes it doesn't recognize my headphone (Sennheiser PX200) the icon doesn't appear at the top.
ptashek said:
- calendar sync - not only is my Hero not syncing with Google Calendar anymore, it's also not displaying any events in the home screen widget, not even the local ones.
- sms widget bug - hit back button after opening a message and Hero cycles through your recently used apps instead of going back to list messages. I'm not even finding this one funny anymore.
- the jumping keyboard - switch from portrait to landscape with the keyboard on screen and it suddenly gets a life of its own.
- wifi disconnects and Hero goes onto HSDPA even with wifi "sleep policy" set to "never".
Click to expand...
Click to collapse
works without problems for me...
I'm using the modaco custom rom
I haven't noticed these bugs at the official 2.73.405.5 either...
Keyboard, headphones and SMS works just fine here!
Hi everyone,
I have some problems with the new one. When I log into the market, all it shows is the free app only. Also, the camera, on the previous version I was able to zoom in/out with trackball which I see much easier, in the new one I can’t do that anymore!
Also, I was able to custom a ringtone on my contacts list or groups, but the new version doesn’t allow me to do this too .
So, I am wondering if there is any way to switch between the new versions 2.73.405.5 to the old one 1.76.405.6.
Thanks
GueSs_me said:
Hi everyone,
Also, I was able to custom a ringtone on my contacts list or groups, but the new version doesn’t allow me to do this too .
So, I am wondering if there is any way to switch between the new versions 2.73.405.5 to the old one 1.76.405.6.
Thanks
Click to expand...
Click to collapse
Zooming with the trackball indeed isn't possible anymore. But to be fair, zooming messes up your picture even more
On the first page of a contact (named information) I'm still able to change ringtones for that person only, I thought this was easier in the previous version but it still is possible.
As for the wifi, don't have any problems with it, keyboard acts normal to and my trackball isn't flashing 10 min after recieving and reading a text. Also as far as I know I haven't missed a text, huge problem on the previous rom.
Also I don't have the sms widget problem, it just returns to the widget as it's
supposed to.
I don't have any problems at all with the new rom, and the speed improvement is just awesome... Glad I choose My Hero over a Iphone.
Little note: using the official htc rom (not rooted) with a vodafone simcard (unbranded phone)
GueSs_me said:
Hi everyone,
Also, the camera, on the previous version I was able to zoom in/out with trackball which I see much easier, in the new one I can’t do that anymore!anks
Click to expand...
Click to collapse
If you do a flick where the zoom used to be it comes up.but better than that if you press the screen it will focus where you press keep your finger there and it will take the picture.
ptashek said:
I thought this may be a good syndication thread for listing stuff that is buggy in the new Hero ROM (2.73.*) but worked in the old one.
Let me start:
- headphone jack issue - I didn't see this in the 1.76.* ROM, but now experience it full blown. Plug headphones in, sound redirects from speaker to headphones. Plug them out, sound stays redirected. Major PITA.
- calendar sync - not only is my Hero not syncing with Google Calendar anymore, it's also not displaying any events in the home screen widget, not even the local ones.
- sms widget bug - hit back button after opening a message and Hero cycles through your recently used apps instead of going back to list messages. I'm not even finding this one funny anymore.
- the jumping keyboard - switch from portrait to landscape with the keyboard on screen and it suddenly gets a life of its own.
- wifi disconnects and Hero goes onto HSDPA even with wifi "sleep policy" set to "never".
I've updated to the official ROM with a full wipe.
The speed improvement is not enough for me to live with those annoying new bugs. I guess I'll just go back to 1.76.* and wait for another update.
Anyone with similar thoughts and problems? Some additional, different ones? Let's make list and then just send it to HTC.
I guess it's only fair if you're running a 2.73 ROM, not something super-custom.
Click to expand...
Click to collapse
My Hero syncs fine with google calender, and sms widget bug only happens sometimes or with some special order of commands which I dont use. Havent found the landscape keyboard to jump, but I dont really use it that often.
With the headphone jack unplug redirect thing, I dont believe this is a bug i think it is working as intended, or i hope so at least. THis is how it works on my ipod touch, it is good that the music stops when u unplug the headphones and it is really annoying otherwise to have to unlock the phone and stop the music everytime I need to unplug my headphones. I dont see how this is a PITA? It redirects fine when u want to answer a call.
Bluetooth fix
I was having a lot of problems getting my Hero to pair up with the bluetooth in my car(Honda Civic) it would pair once then even turning discover on , on the phone it would not pair up again, i have flashed the HTC rom update onto my Hero and it pairs everytime straight away, so we are getting somewhere with the Hero bluetooth, now just file transfer and we are away.
I am another that is not seeing any of the reported issues above. In fact I am very impressed with the new version (Orange v2 ROM).
Svarto said:
My Hero syncs fine with google calender, and sms widget bug only happens sometimes or with some special order of commands which I dont use. Havent found the landscape keyboard to jump, but I dont really use it that often.
Click to expand...
Click to collapse
Mine was weird. When I cleaned the whole storage for Calendar, Calendar Widget etc. it did work indeed, and then stopped again all of a sudden.
I've done another factory reset and so far, so good - it works fine again. I've noticed in the debugger (DDMS) that it now is accessing a different URL for my calendar, even though it's the same account as previously. No idea what's caused that, but whatever it was induced the WiFi bug as well.
The update did wipe everything, but maybe the key was do to a factory reset after updating as well? Dunno
Svarto said:
With the headphone jack unplug redirect thing, I dont believe this is a bug i think it is working as intended, or i hope so at least. THis is how it works on my ipod touch, it is good that the music stops when u unplug the headphones and it is really annoying otherwise to have to unlock the phone and stop the music everytime I need to unplug my headphones. I dont see how this is a PITA? It redirects fine when u want to answer a call.
Click to expand...
Click to collapse
Yes, that's expected behaviour, but that's not what I meant
Here's what I see:
- Plug-in headset, sound gets redirected
- Start playback
- Unplug headset, playback pauses
- Start playback
Now it should play via speaker, right? Mine doesn't. It still thinks the headset is plugged in.
Major PITA.
That's how it should look like (in the debugger):
Code:
DEBUG/AudioFlinger(38): setRouting 0 2 -17, tid 38, calling tid 64
INFO/AudioHardwareMSM72XX(38): Routing audio to Speakerphone (0,2)
DEBUG/AudioHardwareMSM72XX(38): rpc_snd_set_device(1, 1, 1)
DEBUG/HTC Acoustic(38): msm72xx_enable_audpp: 0x0007
That's what I see when the bug appears (which is 9/10 times):
Code:
ERROR/MusicUtils(3585): Headset 1:1, 1
I don't think it's hardware related since the OS notices that the headset was unplugged.
stock rom update here
i still have a stock rom on my phone ( the newest) and all above mentioned "bugs" work just fine for me.
the only one i have an issue with after the update is the switching between 3g and edge connections...
in my bedroom at home is the only place i experience this, but it doesnt seem to switch between 3g and edge very nicely at all, looooooong interuuptions and sometimes it just wont go, similar with wifi to mobile data connection.
and the camera is still sh!t. anyone out there planning on fixing this for us less fortunate, mildly retarded, people who cant fend for themselves?
i have never seen a camera in a phone behave so poorly in low light conditions.... any fixes out there for this?
ptashek said:
Here's what I see:
- Plug-in headset, sound gets redirected
- Start playback
- Unplug headset, playback pauses
- Start playback
Now it should play via speaker, right? Mine doesn't. It still thinks the headset is plugged in.
Major PITA.
Click to expand...
Click to collapse
Mine happens like this...
- Start Music with no headphones, comes out of speaker phone
- Plug in headphones, music transfers
- Unplug headphones, music pauses
- Press play again, comes out of speaker phone.
Not sure if you get the same as this, but for me this is perfect and not a bug, if I unplug my headphones I don't want music blaring out of my speakerphone for everyone to hear.
The only issue I've got is that my messaging widget only scrolls the first two texts, and I never use it anyway.
Other than that, love the update - fixed the old headphone / led issue for me
nicelad_uk said:
Not sure if you get the same as this
Click to expand...
Click to collapse
Read my post again...
I've experienced some kind of lags at the beginning of a track at the music player. Dunno what caused this problem, but it came up after using the new update a few days...
greets
Everything is working great for me including the calendar sync, etc but my wifi disappeared. It will no longer find networks no matter what I do and no icon on notifications bar
If anyone cares to chime in some ideas to try out? LMK. I posted a thread previously here: http://forum.xda-developers.com/showthread.php?t=563068
ptashek said:
Here's what I see:
- Plug-in headset, sound gets redirected
- Start playback
- Unplug headset, playback pauses
- Start playback
Now it should play via speaker, right? Mine doesn't. It still thinks the headset is plugged in.
Click to expand...
Click to collapse
Running the Modaco 2.2 version of 2.73, I do not get this problem. With both music player and Spotify, plugging in the headphones diverts the music to the headphones and pulling the plug sends it back to the speakphone.
Regards,
Dave
kackburt said:
I've experienced some kind of lags at the beginning of a track at the music player. Dunno what caused this problem, but it came up after using the new update a few days...
greets
Click to expand...
Click to collapse
i have the same problem and its pretty annoying
i have to agree
joemax said:
I am another that is not seeing any of the reported issues above. In fact I am very impressed with the new version (Orange v2 ROM).
Click to expand...
Click to collapse
the orange update gets 10/10 from me....
the hero is 1000 times beter for me IMO

HTC Touch GSM sound control jumping

Hi,
I have a HTC touch GSM phone. I am currently facing very wierd problem with it. The sound control of the phone (softkey panel) start jumping/flashing and making loud noise all of a sudden. There is no way to stop it and the only option is to remove battery. However this does not necessarily clear the problem as sometimes even after rebooting the phone this problem starts again.
Has anyone ever come across this problem? Does anyone know the solution if it is available at all?
I have recently flashed my Rom with Onyx 6 release 14. However the problem existed before that as well.
Thanks alot for help.
Regards,
Rahul

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