Related
I'm with O2 and have been for 12 months + 2 which means I'm due for an upgrade.
Because the Touch HD is with Mobiles.co.uk, they won't transfer my upgrade privileges (£100 - £150 credit, free bolt on) to a new account.
I have made it clear to them that I'm not interested in any phones that they have. I also said that they can just give me £50 credit but I want my bolt on (which would obviously be for 'unlimited' data).
After a week of being transferred between upgrades and retentions, people shouting at me, me shouting at people and being refused to talk to any person of authority, I am exasperated.
The sticking point is apparently that because I am entering into a new O2 contract, they won't transfer any upgrade privileges "because it's a totally new contract". I probably spend £35 - £60 a month with them but they have no concept of what 'customer lifetime value is'.
In fact, all the people from complaints, to retentions (or the F**K off) department and upgrades seem pedantic, deluded, totally unempowered to do anything and idiotic.
So I still want the Touch HD. What would you do?
Attached is a PDF file of what I think my options are. Not included in Option 1 and Option 2 is the £35 (£40 less Quidco membership of £5) discount.
This whole saga almost makes me want to go to Orange or even wait for the Blackberry Storm which is exclusive to Vodafone.
Comments?
Alternative?
If you can afford it, buy the HD yourself and switch onto a Simplicity contract at £20 per month for a rolling 30 day contract with 600 minutes, 1000 texts and a free bolt on, e.g. unlimted web.
I have done that and it retains my relationship with O2 (and benefits) plus once I have been on the new tariff for 30 days I can still upgrade to a new phone on a different tariff. Don't plan to do so for a while as I like my HD but it's nice to have the option!
iain.fraser said:
If you can afford it, buy the HD yourself and switch onto a Simplicity contract at £20 per month for a rolling 30 day contract with 600 minutes, 1000 texts and a free bolt on, e.g. unlimted web.
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Click to collapse
Thanks for the suggestion, but I just priced it over 18 months and seems uneconomical - see the JPG attached.
I've been doing the same through-life calculations to try and work out the best deal for myself. My Orange contract completes in February and I can't wait to leave their unreliable network and go back to O2, whose network actually gives me reception here in the sparsely-populated south east of England
Buying the phone + the SIM-only contract gives me an 18-month cost of £860 (excluding the insurance you've added to your calculations).
Buying from mobiles.co.uk with a £35 per month O2 contract plus a £7.50 web bolt-on gives a total cost of about £560. This is the best deal by far for me, but I can't get through to their sales phone line and I get the feeling their customer service is non-existant.
I think I'll be waiting until Orange lose their exclusivity in the new year and see what deals are available then.
PS. Shouting/arguing with call centre drones is the quickest way to get yourself blacklisted and denied any kind of deals or benefits. Two of my neighbours work in bank call centres and they tell me some very interesting stories about what happens to angry customers.
SingaporeAirlines said:
I'm with O2 and have been for 12 months + 2 which means I'm due for an upgrade.
Because the Touch HD is with Mobiles.co.uk, they won't transfer my upgrade privileges (£100 - £150 credit, free bolt on) to a new account.
I have made it clear to them that I'm not interested in any phones that they have. I also said that they can just give me £50 credit but I want my bolt on (which would obviously be for 'unlimited' data).
After a week of being transferred between upgrades and retentions, people shouting at me, me shouting at people and being refused to talk to any person of authority, I am exasperated.
The sticking point is apparently that because I am entering into a new O2 contract, they won't transfer any upgrade privileges "because it's a totally new contract". I probably spend £35 - £60 a month with them but they have no concept of what 'customer lifetime value is'.
In fact, all the people from complaints, to retentions (or the F**K off) department and upgrades seem pedantic, deluded, totally unempowered to do anything and idiotic.
So I still want the Touch HD. What would you do?
Attached is a PDF file of what I think my options are. Not included in Option 1 and Option 2 is the £35 (£40 less Quidco membership of £5) discount.
This whole saga almost makes me want to go to Orange or even wait for the Blackberry Storm which is exclusive to Vodafone.
Comments?
Click to expand...
Click to collapse
Here is your answer stuff o2 there customer service is awfull .
Get this contract http://www.expansys.com/c.aspx?f=76 comes to £730
Never had any trouble with t-mobile customer service spot on
What's the attraction of staying with O2?
They have terrible customer service (as you've found out yourself) also their 3G coverage is probably the worst of all the networks (unless they have made drastic improvements in the last 12 months).
Good luck if your going to buy your phone from Expansys, they've really screwed me around, been told many times my phone was in stock and promised it would be out for delivery, then the order suddenly shows 9 days lead time! I cancelled and picked one up at a shop in London today.
Philio25 said:
also their 3G coverage is probably the worst of all the networks (unless they have made drastic improvements in the last 12 months).
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Click to collapse
They haven't. I had a datacard tariff for my laptop and left them last month for that exact reason.
SiliconS said:
PS. Shouting/arguing with call centre drones is the quickest way to get yourself blacklisted and denied any kind of deals or benefits. Two of my neighbours work in bank call centres and they tell me some very interesting stories about what happens to angry customers.
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Click to collapse
I was genuinely friendly, then genuinely nice, then fake nice, then firm, then confused as to why they weren't doing what I told them and then they just became rude and I reciprocated.
Philio25 said:
What's the attraction of staying with O2?
They have terrible customer service (as you've found out yourself)
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Click to collapse
They seem to have a relatively good brand.
I think I'm going to go with the Mobiles.co.uk route. I'll also get Quidco cashback £35 and I applied and got approved for a Halifax credit card for no reason so I'll get a Quido cashback of £20 for that too.
Still, would have been nice for O2 to have valued my loyalty.
They are just plain rude.
SingaporeAirlines said:
I was genuinely friendly, then genuinely nice, then fake nice, then firm, then confused as to why they weren't doing what I told them and then they just became rude and I reciprocated.
They seem to have a relatively good brand.
I think I'm going to go with the Mobiles.co.uk route. I'll also get Quidco cashback £35 and I applied and got approved for a Halifax credit card for no reason so I'll get a Quido cashback of £20 for that too.
Still, would have been nice for O2 to have valued my loyalty.
They are just plain rude.
Click to expand...
Click to collapse
Or, if you have the patience, do what I did.....
I joined Vodafone on their SIM only tariff about 6 weeks ago. Tariff was £25 per month for 700 mins, 250txt and Unlimited Landline Calls, plus an extra £5 for unlimited internet, so £30 in total.
Last Wednesday, I was in the Vodafone store, and asked about an upgrade and to my surprise, offered me the same tariff for 18 months and a Sony Ericsson XPERIA X1 for £45!!!!!!! (If you try to get this online or via Vodafone telesales, the Handset is £30, but the line rental is £40 per month for the same deal)
Cue the fastest withdrawal of a debit card the world has ever seen. £45 later, I have my X1 which I took home played with and decided I didn't like and is currently on Ebay, with a day to go at £370.
Hopefully will nicely subsidise the Touch HD I received on Friday morning and if I decide to return the HD (Need Qwerty, don't like the X1 keypad), it will essentially be 12 months free line rental.
Yes, I am tied to a contract for another 18 months, but since the deal is good, and Vodafone is the only reliable network where I live, it's win-win for me.
Where did you get the HD from and how much did you pay for it?
SingaporeAirlines said:
They seem to have a relatively good brand.
I think I'm going to go with the Mobiles.co.uk route. I'll also get Quidco cashback £35 and I applied and got approved for a Halifax credit card for no reason so I'll get a Quido cashback of £20 for that too.
Still, would have been nice for O2 to have valued my loyalty.
They are just plain rude.
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Click to collapse
I used to spend up to £1000 a month on O2, loads of international calls (home/abroad) and data usage etc.
I asked them to transfer my contract over to a business contract, they refused, so I asked them to cancel, (got transfered etc) I explained again why I was cancelling, they didn't seam to care!
I moved to T-Mobile, not had any problems - great customer service (business CS is UK only, answer usually immediately although I think personal contract calls are routed to India). The 3G/HSDPA coverage is outstanding compared with O2 as well.
Philio25 said:
l....
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Click to collapse
I would have gone with your suggestion. It's just unfortunate that T-Mobile's insurance is so expensive (£8.99 a month) and you have to pay £99.99 on Expansys for the unit itself.
carphone warehouse are able to upgrade O2 contracts, whether you'll keep your bonuses im not sure, but i managed to get £10 off per month 'after' i'd upgraded my contract just by phoning O2 and asking for it as other friends had had this loyalty deal. (I didnt upgrade via cpw though, but just an idea to get your bonus loyalty back - GOOD LUCK!).
carphone warehouse upgrades: http://www.carphonewarehouse.com/co...ERNET.PRODDISPLAY.UPGRADES.HOME&NODE_ID=10368
SingaporeAirlines said:
I would have gone with your suggestion. It's just unfortunate that T-Mobile's insurance is so expensive (£8.99 a month) and you have to pay £99.99 on Expansys for the unit itself.
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Click to collapse
Yer I wouldn't pay that for their insurance, it's ****! I had a TyTN and their insurance wouldn't replace it as they considered me dropping and breaking it wear and tear... WTF??? I had to buy a new phone myself and got the TyTN II. Then when I asked them to move the insurance to the TyTN II they refused so I just cancelled it (and because it's actually a 3rd party company I still receive a credit on my contract every month).
We did at least get the insurance free on business contract as we have 6 handsets and a couple of data cards with them, would be expensive otherwise!
EViS said:
Where did you get the HD from and how much did you pay for it?
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Got it from Handtec.co.uk, £506.35 shipped, next day delivery. Ordered Thursday 12pm, received Friday 11am.
Post the deal you got here... Lets work together to make sure we all get the deal we want out of Orange!
What were you offered and how much?
For example today I got offered 3gig fair usage but i'm sure thats a load of rubbish!
Phone £49.99 - with £100 rebate in credit on account
Panther 45 - £20.00/month (long term customer discount)
free upgrade to 500mb/month data.
however i called orange today to ask about data usage as I have seen 1000mb else where and I was advised that there is no additional charge for use over my 500mb a month and that I would only receive a text message telling me I had gone over the fair usage amount - when asked what would happen if this was to continue I was told there was no penalties what so ever. (I asked that this conversation was adequately recorded on their system) In practice I think they are using the fair use system as a sales tool when in fact it does not really exist.
It does sound like it very much depends on your previous usage / length of time with Orange / your bartering skills LOL
I've been with Orange forever, but my bill is generally quite low - I got a deal which wan't quite as good as that cost wise (also on Panther 45), but did include the unlimited data usage.
Orange have a 'Blackberry connect' deal running at the mo, which offers unlimited data use for £5 a month - I guess they might have the option to apply this to non-Blackberry phones too?
Took a couple of "I need to speak to my manager" breaks, and I was on the phone to them for an hour.
But I was happy with the resulting deal
Great idea for this thread, I was just about to start one up however it would be appreciatied if all tariffs offered are marked as "New Contract" or "Upgrade".
I popped into town today to buy the Touch HD from Orange as a new contract and see how well I could do.
Well I've gotta warn people DO NOT BUY FROM NOTTINGHAM (Broadmarsh) unless you want to PAY FULL PRICE. Completely un-negotiable! 'Area Manager' refused to offer any discount what so ever because it was a 'just release handset'. Still can't believe that I suggested that I move upto £40p/m and was met with the same contempt!
Whilst chatting to the other staff, the lad let it slip that the 'area manager' has already given as many discounts as she's allowed for the month and its unlikely that I'll get anywhere even talking to her. Unfortunately, she then told him to get rid of me since I wasn't going to get anything (obviously she didn't like the look of me, loitering in the shop waiting for her to deal with some OAPs buying a topup).
I can't fault the lad I was talking to, since he's got no authorisation and was very apologetic but despite saying that he's practically got a sale on his hands and its effectively ££££ walking out the door and ends up as lost revenue, neither the him or the area manager would offer any kind of discount.
Oh well, next place is Derby I guess - hopefully the manager hasn't spent their quota of discounts
TTDegs said:
Orange have a 'Blackberry connect' deal running at the mo, which offers unlimited data use for £5 a month - I guess they might have the option to apply this to non-Blackberry phones too?
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Click to collapse
Hmmm I was informed in-store that the only data tariff they have is the 250mb @ £7.50p/m - I repeatedly asked if there was any other options, teirs, or offers which would increae my limit and he responded everytime with "the all we've got, we are really uncompetative with out data charges".
Mine was sort of new (I've got to cancel my previous [expired] contract), as I believe that Orange don't officially have stock for upgrades at the mo.
I've always found that I get the best deal by phoning them.
You might (if you're lucky) get a better deal face to face in store - but only if the manager likes you / has deals left.
And if they have any in stock anyway.
Obviously, you stand a chance of physically walking away with one in your hand doing it that way - but at least the call centre people have access to centralised stock, not just the 3 (or however many) that have been delivered to the store that week
Are these 18 month or 12 month contracts? I can't get a good deal on 12 months (They have conveniently lost a good 12 month offer i was made on Saturday!)
Mine was 18 month.
Anything else I forgot to add?
I'm on an 18 month contract (had to move from 12) This is why they offered the £100 credit.
Also i cant imagine getting a better upgrade deal from the store as they operate on a commission basis, the store would only offer better terms on a new contact for low use customers.
touch hd
I'm currently paying about £40 a month including the mobile internet option, contract finishes in a month.
I was offered £15 a month for 1000 mins, loads of texts and apparently unlimited internet. I have to pay £120 for the phone though.
I'll believe it when I get the phone in my hand; still waiting for them to get more stock, I was told it should be tomorrow (Wed Nov 10th).
This was over the phone btw.
They aren't even making me quit Orange and start a new contract like the have every time for the past eight years.
Sounds like a good deal to me but I'm wondering if they will "lose" this offer when they get more stock
£35/month, panther 45
250MB data (grrr)
£100 for phobe with £100 cashback.
I'm not sure how you guys got much better deals than me... :/
My deal:
Phone cost: £199 but will get £60 credit on bills so no bill for a few months!
Data: Unlimited data (FUP Capped at 500MB)
Mins: 300 X Network Mins
100 Txt Messages
Unlimited Landline calls
£20pm - 18month contract
7 Days DSR / Cooling off
This was the best deal I could get since my last 3 bills were quite low.
There was no negotiating with them on the handset price, although I did try - including threats to leave as I was out of contract. Sometimes that works and sometimes not.
Touch HD in stock for upgrades - just got a text. However they will not discount from £199 for the handset (although I could get £20 a month for Racoon)
Think I may buy out of the contract I'm on, and go with either the Expansys deal or the mobiles.co.uk instead
Doh!
Just called up Orange and they couldn't find the 15 p/m offer on their system.
Apparently it was from a different department so I'm waiting for a call back with someone from disconnections rather than retentions.
Will keep you all updated
got it ordered
It's now ordered and should be delivered tomorrow or maybe Friday.
Panther 45 for £40 a month with a £25 discount getting it down to 15 for the duration of the 18 month contract.
Free broadband if I want it (i don't), 1200 minutes, 500 texts, unlimited (250MB) internet and £129 for the phone.
And I get to keep my number. Looks like Orange have got over their "brand new customer only" mindset.
Out of the four people I spoke to there was only one muppet, a definite improvement and they now tell you how long you will have to wait to speak to someone instead of keeping you on hold for thirty minutes.
After years of slagging Orange I'm now actually happy with them.
Woo hoo!
brilliant
been playing with it all day and i've got to say i'm impressed.
only gripe so far is landscape doesn't work for all apps. GSen fixes this though and also turns it off when you put it face down.
touchflo i pretty cool but i miss spb diary so am experimenting with it turned off.
the options for claunch don't render on the big screen but appart from that it's a wicked bit of kit.
phoned orange for the pac code as I'm thinking of moving to O2 home broadband, so moving my mobile as well(to get the ~£5/month reduction the broadband). after asking for the pac code(they offered their broadband for £8/month(as I don't have orange at my exchange so can't get it free) on their home start(only 10gb usage), the home max(40gb) for £23/month) I asked to see what offer they could do on the touch hd(wasn't expecting much as the experiance back in october asking for the omnia wasn't fruitful(wouldn't go under £110 on £30/month contract), £25/month(500mins(quite a bit more then my needs), 100texts(not a big texter) & unlim land line(most of my calls are to land line)), handset for £175(with £130 credit to my following months bill, so £45 for the handset) + £5/month for 'unlim' web(500mb, used to be 250mb. apperently increased from boxing day). I'm going to see if I can get a couple quid more off a month and/or the handset down to £150(not hopefull on that).
I'm tempted to go ahead and get the touch hd from orange, but tryin to decide due to the O2 brodband. also thinking of waiting till the N97 comes out next year(1st half of 2009 according to what mobile).
The deal I ended up with is:
£49.99 for phone
£50 rebate
1200 Minutes
500 Texts
Limited to 250mb fair usage ... (but they always say unlimited when I call ??)
£30 a month
Amazing phone. Well worth it.
AlexEv said:
The deal I ended up with is:
£49.99 for phone
£50 rebate
1200 Minutes
500 Texts
Limited to 250mb fair usage ... (but they always say unlimited when I call ??)
£30 a month
Amazing phone. Well worth it.
Click to expand...
Click to collapse
Thats a cracking good deal for 30 quid a month you got there... just hope you didnt have to get on your knee's for it lol .
Anyways....you guys forget about orange and their rubish about not available for upgrades etc and head on to mobiles.co.uk and grab it from there either as upgrade or new contract (free hd ) ...either way I found it nuch simpler than dealing with the lovelly people at orange and bagged a unlocked and unbranded HD through my Mrs upgrade for 60 quid (shes quite happy with her trusty pink nokia ) and now running my o2 sim that is due for upgrade in february but will just change it for the simplicity tariff since wont need a new phone for now but will keep it as a contingency plan for the HD successor :-D
NEVER EVER EVER buy a phone from your local orange shop - they are a useless set of twits who have no idea of half of the capabilities of the phone and then try to rip you off - for example:
couple of weeks ago I visited them (under the impression the Touch HD was exclusive to them) - They could only offer me either £200 for the handset on a £35 per month contract OR £50 for the handset on £45 per month handset (18 months). At the time I was happy to pay this, but put a deadline on them for the next following day as they didnt have the device in stock and said they would have to procure it.
That night I went on teh interwibble and Carphone warehouse were doing them for £137 for the handset on £35 per month contract. Phones 4 U however were doing them FREE on £35 per month contract.
I visited the orange shop next day ready to bargain - but luckily they didnt get the Touch HD in stock, so told them where to go and ordered it from Phones4U over the phone. 2 Days later a VERY happy bunny having saved £200!!!
Moral of the story - tell orange to go play with themselves and goto a third party provider like Phones4u
300£ for phone
270£ cash back
800 min, unlimited texts and unlimited landline
500mb/month fair usage policy.
also received a samsung g600 to keep my other orange number.
35£/ month
Hi all,
After trawling around the web to help me make the decision on whether or not to get the touch HD...or an iPhone, I've finally got a Touch HD through Orange upgrades. Getting 400mins, unltd texts, 500mb data for £22.50 per month. Had to pay £100 for the handset though! My phone is getting delivered on Monday, and I've heard a lot about tweaks for the device, where do I find these? Which ones would seasoned users of the HD recommend installing?
you got two choices
http://forum.xda-developers.com/showthread.php?t=463783
or for a better way of doing it, but have a good read first because you can screw things up if you do it wrong.
First point of call before you do anything
http://forum.xda-developers.com/showthread.php?t=431217
then head on over to and update your ROM, this contains many of the tweaks and is a fine ROM.
http://forum.xda-developers.com/showthread.php?t=461228
if you fancy watching movies on your HD
head to
http://forum.xda-developers.com/showthread.php?t=467112
download that re-encode your movie and enjoy!
ChilledDJ said:
Hi all,
After trawling around the web to help me make the decision on whether or not to get the touch HD...or an iPhone, I've finally got a Touch HD through Orange upgrades. Getting 400mins, unltd texts, 500mb data for £22.50 per month. Had to pay £100 for the handset though! My phone is getting delivered on Monday, and I've heard a lot about tweaks for the device, where do I find these? Which ones would seasoned users of the HD recommend installing?
Click to expand...
Click to collapse
That sounds like a good deal, I just upgraded on Orange and am paying £19 for just the minutes and texts as didn't know what data bundle i needed, online the data bundle is £7.50 for 250mb so how did you get that deal???
Garfoid said:
That sounds like a good deal, I just upgraded on Orange and am paying £19 for just the minutes and texts as didn't know what data bundle i needed, online the data bundle is £7.50 for 250mb so how did you get that deal???
Click to expand...
Click to collapse
They've recently changed this and its now £5 for 500mb
yea just phone the customer service they will add it for you £5 for 500 mb, and dont forget to add orange cae for £6, great value for money, then you dont have to worry about anything hapening to the device.
makavelianz said:
yea just phone the customer service they will add it for you £5 for 500 mb, and dont forget to add orange cae for £6, great value for money, then you dont have to worry about anything hapening to the device.
Click to expand...
Click to collapse
sweet! thanks for the heads up guys
I rung them about a month ago for a package and they were asking for £7.50 for 250MB off-peak!!! - this is a bargain, also took out orange care, never know when I'm going to need it
considering the HD is one of the epensive devices they sell well worth going for that flat rate of £6 a month , now you dont have to worry about it evey 2 minutes
When I upgraded back in November I was told I was getting 500mb of data a month for free, anyway after my second bill arrived I decided to check my usage for the month - I was surprised to see that I had only used 320MB but even more surprised to see that the package was shown as unlimited.
Has anyone else looked at their bill?
_macca said:
When I upgraded back in November I was told I was getting 500mb of data a month for free, anyway after my second bill arrived I decided to check my usage for the month - I was surprised to see that I had only used 320MB but even more surprised to see that the package was shown as unlimited.
Has anyone else looked at their bill?
Click to expand...
Click to collapse
The exact description of the data package appears to vary a lot between paperwork/staff/bills. On the phone they describe it as "Unlimited with a 500Mb Fair Usage). But online it's described as a "500Mb limit". Sounds like their billing calls it unlimited.
The impression I get is that £5 for 500Mb is for new contracts only (including upgrades) and you commit to it for the length of the contract. If you add it to an existing contract, it's £7.50 for 250Mb, but you make no commitment and can remove it next month.
Now is an excellent time to be upgrading as, at this time of credit crunch and general economic downturn, retentions departments are desperate to keep customers. By observing that I could get an iPhone, Storm or G1 for free by moving away from Orange, I managed to effectively get the Touch HD for £15.50 on a £20/month contract, including the 500Mb data. Granted I only get 200 mins, but I never use them anyway. I also had to pay £195.95 upfront, but it's offset by £180 airtime credit (meaning I effectively don't pay a bill for the next 8 months or so)
Htc touch hd for only £59.99 !!!
Hi,
I got my Htc Touch Hd only a few days ago , vost only £59.99 , this is the lowest price I have seen on any UK online or shop retailer! I opted for the lowest Orange Contract Racoon 20 , I have to pay £19.57 Every Month.
I'll Probably cancel the contract after 12 months , this is allowed in the terms and conditions of Orange.
The website where I got my phone : http://www.buymobilephones.net/
I have just unlocked it , put a T-mobile chip in it , I had a Mda Vario 2 since 2006 , my contract expired , t-mobile haven't released the MDA VARIO 4 , as this was the phone I wanted , couldn't wait , so I get the Touch Hd.
Anyway , it a great phone , bbc iplayer , even bbc live news works perfectly , only works with opera , the website you need to enter is :www.bbc.co.uk/mobile/iplayer/
Ordered a Touch HD on Orange yesterday - as an Upgrade from my current phone/contract (Nokia E65/Racoon 25).
Speaking to the retentions department I got:
HTC Touch HD on Panther £40 (1200Mins/500Texts/500Mb internet/Unlimited Landline) + £5 Orange Care. The Touch HD I bargained down to £28.50! (yes it's a more expensive monthly package, and 18 months).
Currently Orange are doing an offer for a FREE Touch HD on a £35 montlhy contract (but for 24 months)
dazza9075 - thanks for those links!
Have order mine at £28.50 with a Panther 40 plan + £5 Orange Care. That was an upgrade from the Retentions department.
Dazza - thanks for the links!
RE the Orange plans - the Panther plans have 500Mb data "as standard" now, and the other plans (except the really low cost Racoon plans) have the 500Mb data as a £5 bundle.
Incidentally - if you're not on a contract, or don't mind changing number - they're doing a January sale with a FREE Touch HD on a Dolphin £35 24 month contract.
The people here who have got orange care, Do you intend updating the ROM on your phones?, As this would surely invalidate the care option.
if it does, i would back up the rom, on to a pc, the utility is found somewhere on this forum, its what i'm planning on doing, i'm on orange aswell paying just ova 40quid a month, i'm a new orange customer from 02, 600 mins unltd txts and 500mb data and the orange care, and do orange release rom updates from the htc phones, on the htc website there atest rom was released in dec08, the 1 i hav is Rom 1.19.61.1 date 11/25/08 radio 1.09.25.14, as fellow orange htc HD owners what version of rom are u using.
Edit: the rom is for the asia release ( http://www.htc.com/hk-en/SupportDownload.aspx?p_id=179&cat=2&dl_id=453 )
Also in the following link in this forum ( http://forum.xda-developers.com/showthread.php?p=3048728 )
Can you post this ROM
here is my rom whioch i dumped earlier 2day its the orange rom
http://rapidshare.com/files/191585731/ruu_signed.rar
chand4u76 said:
Can you post this ROM
Click to expand...
Click to collapse
just taken delivery of phone from orange. been with them for ten years managed to get 'limitless' data some texts( never use), free landline calls, 700mins all network, paid £90.00 for phone and then got another 3.50? as loyal customer from the lady in india. First impresions
1 orange can certainly **** up a phone with there own rubish programs.
2 do not like the fact they take of programs.
3 came with micro card 8mb quite good
4 charger is rubbish silly shape in some locations
5 cases from htc getting worse have ordered cyrstal cases off ebat from uk dealer. but i bet it comes from china by post.
6 I have had other htc and atoms so am use to these always replace roms not sure if i will keep 3d flo as it seems slow.
7 please god let microsoft deliver a good operating system for next mobiles.
8 If they do not offer upgrades then they will loose me to apple. I have stuck with microsoft through thick and thin. More thin and I would like to be treated nicely for once.
9 will need to install agenda one as built in contacts still pants. agenda 1 lets you link contacts to diary.
10 bluetooth on this phone easier and clearer than than on atom.
11 does feel big please don,t let me snap it.
12 why are htc accessories not as snazzy as iphones.
Thanks for uploading
Got 400mins, unlimited texts, unlimited web browsing anytime, made sure of this as it is needed with the HD, phone for 48.50 on 18 month contract for £9.79pm, happy with that, just keep badgering them and they have a new computer system which i was lucky enough to get onto.
cjovic said:
Got 400mins, unlimited texts, unlimited web browsing anytime, made sure of this as it is needed with the HD, phone for 48.50 on 18 month contract for £9.79pm, happy with that, just keep badgering them and they have a new computer system which i was lucky enough to get onto.
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That's better than my deal! But I got what I need, at least.
100 minutes, 300 texts, unlimited mobile internet, phone for £48.50 and a free bluetooth headset. £10 p/m for 9 months, then £15 p/m for the other 9 months. By the end of it, I've not even paid for the phone, let alone the bluetooth headset!
Took a LOT of convincing to get that, though. "O2 are giving me the phone for free." was my opener. By the end I was all "Any sweeteners? Laptop? iPod? ... Bluetooth?"
Damn it. Called to give my 30 days notice yesterday and when they asked what phone I'd want to stay, I naturally said a Touch HD (since I was going to get one from elsewhere anyway). £15 per month and £15 for the phone? Fantastic thinks I. Phone arrives today and they sent me the Touch 3G instead. Called Orange back and they tell me that as of today they no longer offer the Touch HD - it has been discontinued and will be removed from the online store shortly. Crap
Now I have to return this Touch 3G then call Orange again to get a refund for the postage and the money I paid for the Touch HD. Anyone know where the Touch HD is available on Orange for a reasonable price since Mobiles.co.uk is still out of stock?
ordered mine yesturday from phones 4 u whihc got delevered today!!!
free handset, £30 per month for 600 min and unlimited text.
Sooooo, pleased i decied to end my contract early and order from phones 4 u as I was going to get an upgrade to the HD from orange at the end of next month.
Blastman, don't know if you needed those minutes, so..
buymobilephones.net is doing a free HD with Dolphin 25 on Orange. 400 mins / unltd texts. 2 Months eve/ wkend HDSPA interenet.
If you plan on using a ton of daytime data, orange is pretty costly mind...
imo, the touch HD is more business consumer based.
iphone is what the masses go for, and thus o2.
anyway, im due to ring orange business tomorrow, so i'll get word if they have discontinued the HD also.
such a shame though. orange just aint been the same since they stoped everyday50
btw, i ordered a HD for one of our managers on monday/tuesday - no problems here!
To the OP: surely they have mis-sold you the product and should accept all costs in rectifying their mistake?
Went into Phones4U last week & they told me they didn't carry it. So I ended up getting it from mobilephonesdirect.co.uk, good service but only do it on T-Mobile & Vodafone. £35 for 700 mins, unltd texts & free internet. Next day delivery, good customer after-sales service too.
what would happen if i send my phone in for warrenty ?
im on orange would i get a like for like swap ?
Rubbish!
I can confirm that this is not true, as I myself work in orange retail, sometimes direct just tell you things so as not to lose too much money.
Hope this helps.
Besides, they have just released Orange Maps and the Touch HD is one of the main promoted devices for this service.
d8smt said:
Went into Phones4U last week & they told me they didn't carry it. So I ended up getting it from mobilephonesdirect.co.uk, good service but only do it on T-Mobile & Vodafone. £35 for 700 mins, unltd texts & free internet. Next day delivery, good customer after-sales service too.
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Phones4u do not have it in stores, online only.
Give the Carphone Warehouse a call. I have been with Orange for years and when I wanted to upgrade to the Touch Hd at the end of last year, Orange were looking to charge me £100 for the handset.. I don't pay for phones, ever...
So, I told Orange to do one and called CW, they offered me a free Touch HD, unlocked and unbranded, and said I would be able to continue my Orange contract. I was sceptical, but 6 months on and I am still with Orange with the Touch HD. The contract was renewed and I carried on.
The most positive point is I didn't have to pay a penny to upgrade.
i ordered one yesterday! so this is not true
Man this is just plain annoying. Rang Orange posing as a new customer and the sales person said they didn't have any Touch HD's and didn't know if or when they would be getting any more in stock.
I guess I'll just give BuyMobilePhones a call and get one from them (once I call Orange *again* for a refund on the phone and postage of the return)..
orange business: still current model and no plans to dis-continue!
looks like orange have been trying to have ya
-1 for orange
i ordered mine from buymobilephones.net last week and got it in no time. free on a £25 a month with orange. best phone ive ever used!
Contract distance selling laws. Return it in as new condition and tell them you want to cancel it. Not going to be easy to get them to admit to it but it is legally correct so keep hounding them
My sister has just upgraded to the Touch HD yesterday, so i think someone at Orange is telling porkies!
I was kicking myself as i rang orange last week to upgrade but they wanted £195 to upgrade, so i called their bluff and requested the PAC code and thought i would ring back this week to see if they would improve their offer.
But I was told on Thursday the exact same thing by orange that they have discontinued the HD, they told me that will be replaced by the Touch Pro 2 but that it is still been tested and will not be available for another 3 months.
But many thanks to d8smt who mentioned mobile phones direct where i got the HD for free on a tariff of £35 per month on Voda.
I received the phone this morning just waiting for it to fully charge before i start to play with it
Tis true!
Just rang Orange Upgrades and they have discontinued it!
They are replacing it mid June with the HTC Touch Pro 2
Going to the orange shop to get mine as they have "old" stock in
Htc touch hd discontinued already!!!
MOD EDIT
Threads merged
Can you believe the beatifull HTC HD/BLACKSTONE has been DISCONTINUED already. all good things in life dont last for long.... lets see what HTC has in store for us now
hamyg84 said:
Can you believe the beatifull HTC HD/BLACKSTONE has been DISCONTINUED already. all good things in life dont last for long.... lets see what HTC has in store for us now
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TC,
Where did you hear this?
Cheers.
Has anyone received their handset through Buymobilephones.net yet?
I placed my order 3 weeks ago on a £25 T-Mobile tarrif and just keep receiving Stock Expected Soon e-mails.
I phoned them today as my O2 PACnumber expires soon and they told me that they were not expecting stock for a few weeks as T-mobile had pulled the phone for software issues. This is strange as I went to my local T-mobile shop at the weekend and they had 2 in stock which they were keen to sell me (well one of them at least) but I wasn't willing to pay the additional £10 per month or the £150 phone cost to keep the £25 contract.
So what's going on?
Buymobilephones.net defined a few weeks for me in case I needed any help in that regard as 4-6 weeks - that's a lifetime.
I think it might be time to cancel your order and buy elsewhere.
Judging by comments here on XDA and elsewhere, the vast majority of UK users experienced no more than a few days of waiting for their Omnia 7s, a week in some cases, but very rarely more than that.
3 kept me waiting for ten days before I cancelled my order with them and went with T-Mobile; my own experience with T-Mo was that the handset was out of stock when I ordered, but 24 hours later I was told that the handset was back in stock, and the morning after that, I received my handset, and that was ten days ago.
It's also worth noting that T-Mobile hasn't installed any software on the phone, so the usual network customisation delays don't apply here; the only soft customisation they've applied is a T-Mo logo splash screen on start-up.
Seems to me that you can either accept buymobilephones.net's explanation and sit tight until they deliver (£25pm with a free handset is a pretty good deal after all, and you can always request a new PAC from O2 once you've got a delivery date); or you can get on to buymobilephones.net and ask them why they're keeping you waiting when T-Mobile have been shipping these things out to their customers for a while now.
By the way, looking at the small print of that deal you've got, it appears that you can either have the unlimited text booster that they've 'included' in the £25pm price, or you can swap that for a web ('unlimited internet') booster. If you want to have both the unlimited texts AND the web, you'll have to get an additional booster for an extra £5 a month, so the total cost will be £30pm, not £25pm. You WILL need a web booster though, you can't do without it on this phone - but as long as you're happy to live with web but without the unlimited texts (you'll still get 500 texts included), you can keep the price down to £25pm.
If you need BOTH web and unlimited texts, maybe you can find an alternative deal elsewhere with a free handset for £30pm?
Right - you prompted me to act.
I phoned T-mobile and asked if they could improve their £35 per month Tarrif - they agreed to reduce it to £30 per month (600mins, 500texts, unlimited internet +an additional booster). Then I agreed and proceeded with the order and informed them that I was an existing customer - so they agreed to reduce it further. In the end I had to pay £35 for the handset but I received the above tarrif for £25. And better than that - my phone will arrive tomorrow.
Big fat smiley face.
Just hope the phone is good now.
de5perate said:
Right - you prompted me to act.
I phoned T-mobile and asked if they could improve their £35 per month Tarrif - they agreed to reduce it to £30 per month (600mins, 500texts, unlimited internet +an additional booster). Then I agreed and proceeded with the order and informed them that I was an existing customer - so they agreed to reduce it further. In the end I had to pay £35 for the handset but I received the above tarrif for £25. And better than that - my phone will arrive tomorrow.
Big fat smiley face.
Just hope the phone is good now.
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That's an excellent deal.
I noticed today that the 10 day delivery had gone from the T-Mobile website so I rang them up to check and stock was back in but the best they could do for me was 30 pounds, the phone free, 3gb but at 2 years
I am never ever going to be tied into a 2 year contract, I hate having to sign up for 18 months as that is too long really. So I will have to wait until buymobilephones get them in stock as at least I can get 18 months at 25 pounds with the phone costing 10 pounds.
A plus for you is that you get the 3gb and high speed without having to phone the sales reps until one switches you over - they shouldn't really as its only for T-Mobile sales and not resellers.
Have fun tomorrow with your new phone.
de5perate said:
Right - you prompted me to act.
I phoned T-mobile and asked if they could improve their £35 per month Tarrif - they agreed to reduce it to £30 per month (600mins, 500texts, unlimited internet +an additional booster). Then I agreed and proceeded with the order and informed them that I was an existing customer - so they agreed to reduce it further. In the end I had to pay £35 for the handset but I received the above tarrif for £25. And better than that - my phone will arrive tomorrow.
Big fat smiley face.
Just hope the phone is good now.
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I was in the exact same boat. Decided to call Orange (who I'm currently with) and quoted my "friend's" (your) t-mobile deal.
I managed to get 600mins, unlimited texts, internet, 3 extra magic numbers (I'm now on 6) and orange wednesdays ofcourse for £22.50 a month with the phone costing £15! Thanks "friend"!
I have a feeling that I may be on the rubbish 500mb internet but she didn't day. If I am then I will moan and see if I can get it to 1gb.
Phone arrives tomorrow. Can't wait. And buymobilephones.net, I want my 3 weeks of missed WP7 awesomeness back!
Think of it this way, by waiting 3 weeks you have saved money each month over the next 2 years
And anyone waiting on buymobilephones they have said the T-Mobile Omnia 7 is in Monday with enough stock to clear all back orders.
Looks like buymobilephones are expecting them from Tmobile on monday . Can't wait to play with mine. Check out their twitter feed!
Edit: As posted above by root beer.
Does anyone know if Tmobile know that the phone has been bought from a 3rd party reseller? I'm wondering because I want to try and get moved onto the 3gb fup. If I pretend I bought direct they might be more cooperative.
c-bone said:
Does anyone know if Tmobile know that the phone has been bought from a 3rd party reseller? I'm wondering because I want to try and get moved onto the 3gb fup. If I pretend I bought direct they might be more cooperative.
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Well, surely they'll know that you didn't buy it from them, as there will be no record of the transaction. A third party reseller is a shop, don't forget. Buying from shops is normal.
Yes but the contract is with T mobile regardless of where I bought it from. I will be paying them directly for my contract. Its just I will only get the 1gb fup for buying from 3rd party.
Just called Orange and got the data increased to 1GB from 500MB free of charge with no hassle. If anyone here is on Orange and is a returning customer it should be no problem as you can't really expect to fully utilise this operating system with 500MB and I think the highest they have on their online plans is 750MB. Just be polite to the person on the phone.
i asked at upgrades and they said they couldn't do that for me but gave me a dongle for mobile internet for 500MB instead??
i guess i won't need the mobile wifi hotspot feature now but i think i still would have prefered 1GB or more
Chimp Safari said:
I was in the exact same boat. Decided to call Orange (who I'm currently with) and quoted my "friend's" (your) t-mobile deal.
I managed to get 600mins, unlimited texts, internet, 3 extra magic numbers (I'm now on 6) and orange wednesdays ofcourse for £22.50 a month with the phone costing £15! Thanks "friend"!
I have a feeling that I may be on the rubbish 500mb internet but she didn't day. If I am then I will moan and see if I can get it to 1gb.
Phone arrives tomorrow. Can't wait. And buymobilephones.net, I want my 3 weeks of missed WP7 awesomeness back!
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Nice one friend - another happy Omnia 7 owner - mine should have been delivered yesterday but I am working in Milan so I won't get to play with it until tonight - try and get mtself a few Xbox achievements.
Chimp Safari said:
I was in the exact same boat. Decided to call Orange (who I'm currently with) and quoted my "friend's" (your) t-mobile deal.
I managed to get 600mins, unlimited texts, internet, 3 extra magic numbers (I'm now on 6) and orange wednesdays ofcourse for £22.50 a month with the phone costing £15! Thanks "friend"!
I have a feeling that I may be on the rubbish 500mb internet but she didn't day. If I am then I will moan and see if I can get it to 1gb.
Phone arrives tomorrow. Can't wait. And buymobilephones.net, I want my 3 weeks of missed WP7 awesomeness back!
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Odd. When I phoned them, they said they couldn't price-match. Maybe it's cause I'm not on orange at the moment.
Had pre-ordered the HTC Mozart, but it's still out of stock on orange. Might see if I can swap it for the Omnia 7 on T-mobile, seeing as it's in stock.
Well after 4 days using my new toy and after all that messing with BMP.net I have phoned T-Mobile to arrange for it to be shipped back to them. I am not happy - primarily with WP7. I hope it will improve given a few updates but having used various incarnations of WM6 I am not hugely confident.
So my phone is going back and I have ordered an HTC Desire HD to replace it - I love my Desire so I am sure the Desire HD will be fantastic. I will miss the AMOLED screen most of all - I do so like black to be black.
Do not buy from these people if you want proper internet!
I just got mine from them, and it's brilliant. Got a T-mobile 18 month contract with 600 min and 500 text and unlimited internet for £30 and free phone! Also, 5 month rental is half price! I just couldn't find a better deal than this!
sergioiacobucci said:
Do not buy from these people if you want proper internet!
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Care to elaborate?
I wouldn't order from anyone else.
Ordered an Omnia 7 on H3G at 2.30pm and received the phone at 1pm the following day. Superb, quick service.
I really like WP7. The interface is clean and very quick. Internet, e-mails, text etc are all lightning fast.
I can't understand all those people who get a WP7 based phone, and then complain it doesn't do this or that. If you want a customizeable phone, go with Android or WM6.5.
WP7 devices are brilliant IMHO. At the end of the day it is a PHONE. If you want all the other bells and whistles.... Get a laptop!!!
geddeeee said:
I wouldn't order from anyone else.
Ordered an Omnia 7 on H3G at 2.30pm and received the phone at 1pm the following day. Superb, quick service.
I really like WP7. The interface is clean and very quick. Internet, e-mails, text etc are all lightning fast.
I can't understand all those people who get a WP7 based phone, and then complain it doesn't do this or that. If you want a customizeable phone, go with Android or WM6.5.
WP7 devices are brilliant IMHO. At the end of the day it is a PHONE. If you want all the other bells and whistles.... Get a laptop!!!
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Got mine on Virgin, 800 mins Unlimited SMS, 1Gb data for £30 per month.
Ordered online late on a Thursday and delivered on Saturday morning.
Love the phone...