Database Users

Unknown caller ID problem

I have some contacts saved in my contact list, but when that person calls. It showed up unknown caller. I tried to deleted that number and save it again. But it still shows unknown caller. Some other contacts are fine. Anyone had this problem and has a solution? Is there anything to do with restore? I did a restore recently.

don't know if it helps, but try to save the numbers with the country prefix in the contact.
for example in France here, I save them as +33654321 instead of 0654321, cause I had the same problem some time ago

This doesn't have anything to do with the Wizard - if the Wizard shows "unknown caller" it means that the caller's phone doesn't send the number (the caller can change that, depending on the SIM card - and the caller can also tell the telecom provider of his home phone whether he wants his number to be sent when calling!)...
No way to change that for you, sorry!

I have tried adding the prefix, but still doesnt work!
The number from the caller is not hidden, because the number is displayed, but not the name in the contact list.
for example:
Incoming call
'Unknown Caller'
0709XXXXXX
I have tried to delete and save the contact again, but still the same!!

Oh, so I misunderstood...
Sorry, but then I don't have any idea...

Not sure if this helps. I had the same experience with my other phone (not Pocket PC type), which shows unknown caller even I'm very sure I had his number on my phone, I deleted the number and put it back again, same problem. AND, after all the stuggle, I've finally noticed the problem, which is the fact that I had his name entered twiced (e.g. two contacts, different name with same number). The phone probably got it confused and refused to display a name.
I would suggest, that you remove your problematic contact, try dialing his number on the keypad, and see if the name appears (e.g. the other possible contact that has the same number). If not, then it is not this problem, I guess.

Was about to say, I got this problem, turned out to be a duplicate contact - the phone can't decide who it is, so displays nothing. Pfff.
Be nice if it displayed a list of possible contacts, but...
Delete any duplicate contacts and it should go away.

Strange problem with SPV M3100

Hello everybody,
I have a strange problem with my PDA. I'm using WM6 Black Satin ROM. My contact list contains over 400 contacts (and over 500 phone numbers). Each phone number is saved in format +xx xxxxxxxxx, cause in that format it comes from Outlook. Most phone numbers have +48 as country prefix and 9 digits with phone number (cause in Poland cellular phone numbers have 9 digits). I have set Call Id match value to 9.
Everything worked fine, but from a few days i noticed, that some (about 10% of all) contacts are not recognizedy by phone when someone calls. PDA displays only phone number (the same which is stored in my contact list), but cannot find contact name. Similar - when SMS arrives, I can see only phone number, name is not recognized. When I open SMS and tap sender's phone number, PDA asks if he should store that number in contact list (that number is already there). Storing doesn't help - I tried to create new contact, store in existing.
I tried to delete problem contacts and recreate them - it helped in 2-3 contacts, rest still is not working properly. I tried to change Call ID match value - tried values between 3 and 12, doesn't change anything. In some cases, phone recognizes phone numbers after removing '+' from phone number, but without '+' I'm unable to make calls. I can remove whole '+48' (and phone recognition still works), but I need country prefix, cause I often have to make calls using roaming.
Please HELP !!!!!!!!!

Have you tried 0048 instead of +48 for the problem numbers? I noticed when my Hermes had its original WM5 ROM, some numbers were sometimes presented by the other mobile network as "07" instead of "+447", so I had that problem. I just had to make extra entries in my contacts lists...
It's not done that though for a long time now (I've changed ROMs a couple of times too), sorry I can't help more.

Thanx for replying. I tried to replace '+' with '00', but PDA still doesn't recognize that number. I think that in some cases '+' makes, that phone number cannot be found.
Maybe there is another setting in registry, which defines length of phone number compared to number from incoming call? I found this setting in HKCU\ControlPanel\Phone\CallIDMatch. It looks like sometimes PDA doesn't use that setting, cause my numers ale longer than 9 characters (usually 12 including '+'), and adding '+' as first character makes them unrecognizable.

Please please help - Caller ID/Incoming Call Prob

Guys,
I've posted this before but nobody has helped me yet.
Basically put I have a couple of contacts for which I have more than one contact number (home, Mobile etc..)
Anyway, when i receive a call from one of these contacts, the name is not resolved, the picture is not shown and the custom ringtone I have chosen (all by vanilla stock rom means) does not ring!!
I have seen this happen with "Exact" matches to contacts in my Contacts list and also if I have entered the number as "+447760....." instead of using the default "07760...." prefix for UK mobile numbers (as I'm abroad a lot so need to use that to dial them) it also refuses to recognise that they are in fact the same number - something my Artemis did without an issue.
Please help me resolve this - it's ruining my HD experience!
Thanks

21 views and no replies - come on guys please - going on a trip tomorrow and I need this to be sorted if poss - doing my head in!!

I had exactly the same problem on my X1, which I have now sold so I could get a HD. I was on o2 uk using itje's 5.061 rom. What network are you on and which rom and what software have you installed? maybe something we both installed is causing the problem

Right, I'm on a stock rom on an unbranded Touch HHD on the Vodafone network. Programs I've installed are as follows:
Changscreen,
HDTweak
Advanced Config
S K Tools
Battlog
Fingerkeyboard
Resco file Explorer
Very strange - it might have happened since I restored a backup but I doubt it.

Try reducing Phone>Call ID match number in Advanced Config.

I have similar problem... Just installed dutty 3.0X and when i sinchronized all my contacts become duplicated, so i deleted manual only the first ones. And now when someone from the contacts is ringing i dont get picture or his name and I am sure that i have the same number in the contact list. Odd

Anyone have any other ideas about this? Still causing me some considerable pain - I seem to recall it started after I started to reconcile the outlook contacts with my PC - this may have caused a different contact ID (or something?)

same problem and no solutoin... :-(

i managed to fix this by reassigning the phone numbers to the contacts page. It seems to occur when you use 3rd party contact management apps before you have assigned numbers.
Works fine now

mslookout inserts spaces into phone number, and prolly phone cannot recognise incoming number having spaces in phonebook?

I also cant fix it by changing CallIDMatch in the registry. It's bizarre as I have 2 contacts in my favourites: both are now set to No's starting with '0' yet when one texts me, their name shows and when the other does, their number shows. hard and soft resets have also failed to resolve this, HTC helpdesk no use at all, also logged with Windows helpdesk in case it is a microsoft, not htc, problem.
Am keen for other things to try, open to suggestions....
Am disappinted and amazed that what is otherwise a great phone, can't do what cheap cr*ppy phones, can , ie show the name of the person calling or texting.

Have you tried using Advanced Config and increasing Call ID match to 9 or 10?

No caller name when receiving Incoming Call
This may be an old thread, but sometimes the newer ROMs also have the same problem.
This happened to me after updating my from from WM 6.1 to WEH 6.5.3. So, I am updating this thread on how I resolved my problem.
Step 1. Edit the Registry and change the CallIDMatch value to 7 (the original value was 10).
Code:
[HKEY_CURRENT_USER\ControlPanel\Phone]
"CallIDMatch"=dword:00000007
Step 2. Soft Reset (power off and restart)
Before I did this, I needed to copy my contacts from SIM to the Outlook Contacts list, so in my Contacts list, I have "double view" of both lists on the same screen - frustrating.
After this change of the Registry key value, I erased all my contacts from the Outlook Contacts list (use the Hide Sim Contacts function) because I prefer to have my default contacts to be from the SIM card instead of the Outlook Contacts. This way, I can be assured that all newer contacts will be stored on the SIM card and I do not have to worry about losing contacts if I change phones.

number recognition

hello,
when someone calls my diamond II
it only shows the number of the caller, but not the name even though they are in my contacts how can i change this so it says who calles by name instead of number..
thanks for any reply

This sometimes happen if you have multiple entries of the same number....then phone shows only number and no name.....Is this happening for each incoming call..or just for few contacts...

for all contacts it happens, but most do have an mobile number and an home number..
can i change anything to fix it? or is it a fault on the diomand II .

Multiple numbers for same contact should not be a problem, but multiple contacts for the same number sometimes causes this....fr me it is working fine, so it should not be a TD2 bug..

pgu said:
Multiple numbers for same contact should not be a problem, but multiple contacts for the same number sometimes causes this....fr me it is working fine, so it should not be a TD2 bug..
Click to expand...
Click to collapse
all contacts have just one mobile number and one home number so i don't know where to search a solution
but thanks for your reply

Try to not use the prefix.
(+countrycode)
Should do the trick

this was discusserd once already (I think. I can recall the drop the prefix solution). Search a bit. alas, I will give you a link if I find one

Im having a similar problem. The caller id dosent work for some of my contacts, both when they phone me or when they send a SMS. Im sure they are saved in my phone and not on my sim and from what I can see there isn´t any difference from how they are saved in my phone book from the ones that the caller id works for. Its really strange and annoying. Hope someone has a solution for this problem.

Did you try just delete that contact and make it again. I know it's stupid question but ...

prdic said:
Did you try just delete that contact and make it again. I know it's stupid question but ...
Click to expand...
Click to collapse
yes i did. I also tested to make a new contact from the sms view with the option save contact with the actual number that shows instead of the name and it still didnt work. Thanks anyway.

Hey,
I've had the same problem since day of purchase. I did the reg edit to increase the numbers the phone looks at to identify a number but it still didn't work. I've also deleted and re-created the contacts with no success.

ALL,
I had this problem. I submitted the case to HTC Europe but I did not even get a call back after a few months had passed.
Unfortunately the only way to do this is to hard reset the phone.
You will loose all your phone data (contacts etc) but the files on your memory card will be ok.
When you reset the phone, even if you have NO contacts at all on your sim card, you still have to tell the wizard on the first boot to import your SIM contacts. This, for some silly reason, is the only way to get the phone to register the phone contacts from your phonebook, even if you are just using the non-SIM contacts.
I had no numbers on my SIM card and of course I did not select the option to import my contacts. I was going to do that myself via Outlook. Once I selected not to import the contacts, not one number was recognized.
I did a Hard Rest. If you have numbers or not on your SIM does not matter. Allow the initial start-up wizard to import from the SIM. Then continue.
This solved this VERY ANNOYING issue for me. I used SPB backup first to take a copy of my phone data before the reset.
- Geoff

i had this problem too, solution is change registry:
HKCU\ControlPanel\Phone\CallIDMatch:9(DWORD)
this means phone will identify number by 9 last digits - meaning its ignoring country code.
*if 9 not working for you try 10/11/12... one of these should fix.

bnm7bnm said:
i had this problem too, solution is change registry:
HKCU\ControlPanel\Phone\CallIDMatch:9(DWORD)
this means phone will identify number by 9 last digits - meaning its ignoring country code.
*if 9 not working for you try 10/11/12... one of these should fix.
Click to expand...
Click to collapse
hello
today I tried all the numbers, from 7 to 12
11 was the value that made me look some of my callerID. now I have the same problem, but not with everybody, but only some people
let's say a 50% of my contacts are shown on the screen when they are calling me/sending me an sms, but the other 50% doesn't show me the name but just the number.
today I tried with my mom's phone to call me. it didn't show the name. So i deleted her name from the contact, and added it again (from the missing call). now it's showing her name... Do I have to do it with all the phonebook?
is there something I can do to fix it? it's making me crazy

please help me..

I have, absolutely same problem, erasing the contact and creating it again, did not solve, very very strange. I've tried iterchange of numbers home>work, work>home, work> auto, home > auto, invane, some of contacts refuse to display name, compared the phones i have no same numbers for names ecc. First of all i have to mention that numbers have been migrated from Nokia 6230i via Outlook Express > Outlook > Phone , some of the numbers like Home, Bussiness Fax ecc, did not passed to Diamond 2

I've just noticed that a Hotfix was released a few days ago, which just might solve this problem.
Titled: Update for HTC Touch Diamond2 for Caller ID Display
I haven't tested it yet, so let us know if it works for anyone

try to make all contacts same format with TrineFix or similar app,
set numbers without country code, for example in israel i set 05XXXXXXXX instead of +9725XXXXXXXX, then i change CallIDMatch to 8.
this is how it works for me.

I had a problem with none of my contacts names coming up when they called me, it would only show their number. After x2 software resets and installing everything again I found the problem, when you do a software reset and you turn the phone on for the first time when it asks you to import from your sim card contacts DONT DO THIS if you sync your phone with Active Sync and outlook contacts as this is where the problem is.
If you import your contacts from your sim and you sync with outlook then your caller id's will not work.

[Q] Incoming Call on WM7

Can someone clarify if WM7 will show both the full name and company for incoming calls.
I save all my contacts in outlook and use the File As to show both Person & Company i.e. John Smith(ABC Ltd).
I have over 1500 contacts for work and it's one of the features that has kept me with Windows for years.
I've tried Android and that doesn't do it. Iphone doesn't do it. Nokia doesn't do it - Not sure about Blackberry.
Also does WM7 have smart dial - I'm sure I read that it didn't, again it's a feature that's kept me with Windows, I have a shocking memory and being able to dial by first name, last name, company or telephone number is invaluble.
Cheers
Pete

For me it shows only 1st and last name + picture if available. Company info is a no go as long as you don't incorporate it in the contact name itself as I usually do.
Smartdial: No. But searching the contact list is easy. Just type 2-3 letters and you have narrowed the results enough. I'm saying this with 700+ contacts.

...I very much like to use voice dial, too. Very reliable, in fact, and fast.

TheOnly1 said:
For me it shows only 1st and last name + picture if available. Company info is a no go as long as you don't incorporate it in the contact name itself as I usually do.
Smartdial: No. But searching the contact list is easy. Just type 2-3 letters and you have narrowed the results enough. I'm saying this with 700+ contacts.
Click to expand...
Click to collapse
That's really dissapointing - as a business tool I find it so very useful.
I guess I'll have to stick with 6.5 until something else similar comes along.

how did get a picture too show i have wm7 on my phone sine dec, and all show is first and last name with number. is there something need too do too get a picture to show thanks

Dear All,
I'm experiencing very strange issue with my WP7 HTC HD2, when receiving call form my saved contacts.
Almost all my contacts are saved in my phone with international dialing code as I'm living abroad.
When I receive call abroad, the name of my contact is displayed.
When I receive call at home the name is not displayed, only the number is displayed and I dont know who is calling while the number is saved in my phone with international dialing code.
To have the name displayed I have to save the number again without international dialing code.
I have the same issue when I dialing also.
Please help.

My_HTC_HD2 said:
Dear All,
I'm experiencing very strange issue with my WP7 HTC HD2, when receiving call form my saved contacts.
Almost all my contacts are saved in my phone with international dialing code as I'm living abroad.
When I receive call abroad, the name of my contact is displayed.
When I receive call at home the name is not displayed, only the number is displayed and I dont know who is calling while the number is saved in my phone with international dialing code.
To have the name displayed I have to save the number again without international dialing code.
I have the same issue when I dialing also.
Please help.
Click to expand...
Click to collapse
Apply the following registry and it will solve your problem:
[HKEY_CURRENT_USER\ControlPanel\Phone]
"CallIDMatch"=dword:7

petrosk73 said:
Apply the following registry and it will solve your problem:
[HKEY_CURRENT_USER\ControlPanel\Phone]
"CallIDMatch"=dword:7
Click to expand...
Click to collapse
Thanks sir for your help,
but unfortunately I cannot find CallIDMatch in the path you sent.
even when I searching I cant find it.
I'm using RegistryEditor1.4 from Mosko mobi

My_HTC_HD2 said:
Thanks sir for your help,
but unfortunately I cannot find CallIDMatch in the path you sent.
even when I searching I cant find it.
I'm using RegistryEditor1.4 from Mosko mobi
Click to expand...
Click to collapse
Try with the method described here: http://forum.xda-developers.com/showthread.php?t=907169
It works perfectly!