Database Users

HTC WM 6.5 Lobby Group

Considering the number of users of the Blackstone in this forum PLUS the other enthusiast sites such as modaco.com and htcpedia.com should we not start up a lobby group to petition HTC to get access to the WM 6.5 upgrade PLUS new SENSE GUI ???
I understand the HD2 is on it's way - but a lot of us waited for the release of the HD and supported HTC by purchasing it....at very least we could get the 6.5 upgrade OR an update to the TF3D (i.e. SENSE) interface...
Any thoughts ???
Asp

Agree. They should give us at least the new GUI.

Aspi914 said:
Considering the number of users of the Blackstone in this forum PLUS the other enthusiast sites such as modaco.com and htcpedia.com should we not start up a lobby group to petition HTC to get access to the WM 6.5 upgrade PLUS new SENSE GUI ???
I understand the HD2 is on it's way - but a lot of us waited for the release of the HD and supported HTC by purchasing it....at very least we could get the 6.5 upgrade OR an update to the TF3D (i.e. SENSE) interface...
Any thoughts ???
Asp
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Click to collapse
I agree. Not because I want a wm6.5 update with htc sense from them (there are already plenty here), but because how they sidelined us, users of the "older" touch hd, touch pro and diamond. It wasn't that long ago, HTC. Don't try to justify yourself. Imagine paying big bucks for a HTC Touch HD 5 months back and now you read a statement from HTC that they won't be providing updates for you cause you're using an "older" device.
I mean, c'mon. Don't treat us like rubbish. We helped you to become what you are today. From a nobody in Taiwan, to the number one producer of windows mobile phones. The Blackstone was only released about a year ago (or less, to be exact). Did you really expect us to keep changing devices every couple of months? No offense to TD2 and TP2 users but the spec sheets of these "newer" aren't any different from the Blackstone's! Benchmark results may prove otherwise but the bottom line is, the guys from HTC releases new phones every now and then which has little or even no improvement from the devices their replacing and they expect us to keep up. wth.

I agree with abubakar comments...
abubakar said:
....and now you read a statement from HTC that they won't be providing updates for you cause you're using an "older" device.
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You're right about the "Older" reference - My phone is 6 months old and I have to read comments like http://wmpoweruser.com/?p=8773
abubakar said:
The Blackstone was only released about a year ago (or less, to be exact). Did you really expect us to keep changing devices every couple of months?
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Click to collapse
And again you make a valid point - they should have an 18 month minimum on platform updates / enhancements.
When you go to the HTC website for support - for example "HTC Touch HD ROM Upgrade (For Telstra)" they quote that "As always, HTC is committed to providing customers with the best possible mobile experience"
Is access to either WM 6.5 or HTC Sense an example of "HTC is committed to providing customers with the best possible mobile experience"

Anthony Petts is the Sales and Marketing Director ANZ for HTC Corporation - Any one got any contact details for him ?

Can't really see a petition doing any good. The HD is a great device but it isd starting to be over shadowed by newer devices which HTC want us to buy instead of giving us updates for free. Why would they change this when they don't need to!!

I know that I'm very dissapointed in HTC and that I'll probably never buy new phone from them. Their support is very bad and there is so many new phones, so... I'm totally confused which I should buy for example. I have Blackstone and that's probably tha last phone I'll have from HTC.

Having been the owner of both the htc touch cruise and the hd 8282 I will say that htc customer support is a bad as I have ever seen from a mobile phone manufacturer.
Seems as though once you have purchase the device they forget about you. I have made my mistake twice and will not do the same again. I guess I will bite the bullet and get an Iphone unfortunately.

I have to say that I'm on about my 5th HTC device and only once have I had to speak with HTC support and they where pretty good. My old Prophet had a problem in that it was stuck in headphone mode! HTC replaced the mainboard and had it back to me in about 12 days.
With regards to updates to WM6.5 for example, if you brought a PC from HP with Vista on it do you think they would give you a free copy of Windows 7 when it got released? No they wouldn't so I'm not sure why people expect HTC to do the same thing?
What would be interesting is if Microsoft made available for purchase the latest build when they release them but then of coarse you'd be left with just a vanila OS and none of HTCs own apps. Unless HTC went down the route of making available all their apps in a similar way HP and the like do for PCs?
PS - I'll also be buying a new HTC device when the time comes!

crankshaft said:
PS - I'll also be buying a new HTC device when the time comes!
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Click to collapse
maybe after the 1st intro of WM7?
6.5 sucks for me
and if Microsoft not gonna do anything about improvement then HD is my last WM device

It seems to me that if you buy a phone with a certain level of capability (or system software level) you have a reasonable expectation to support to maintain that level. Unless it's part of your contract at purchase, it is unreasonable to expect new software and enhanced functionality.
I'm not being funny, but I've seen similar calls many times over the last fifteen years. I've never yet seen them be effective. One of the most frustrating examples of this is the powerful video hardware, totally unsupported by drivers on a large number of HTC devices. Massive campaigns - no substantive action.
I mention this as a warning to people considering a new purchase from HTC, like for example the the new HD2 - it's a great looking hardware platform, that the OS doesn't natively support. Doesn't it feel like we've been here before?
I'm not buying another HTC device until the capability of the hardware is fully exposed, in a consistent way via the systems software, for use in applications. I don't see any of the HTC WM devices where this is not some level of an issue, in fact the last phone that I had from HTC, that didn't give me some cause for concern in this regard was Tytn.
From now on I'm only buying finshed, well integrated, mobile devices. I want to spend my time and money exploiting their potential and adding features I need.....not trying got get them to work properly and overcome limitations in the release state of the device. I'm drawing a line in the sand, right here.....

trentend said:
It seems to me that if you buy a phone with a certain level of capability (or system software level) you have a reasonable expectation to support to maintain that level. Unless it's part of your contract at purchase, it is unreasonable to expect new software and enhanced functionality.
I'm not being funny, but I've seen similar calls many times over the last fifteen years. I've never yet seen them be effective. One of the most frustrating examples of this is the powerful video hardware, totally unsupported by drivers on a large number of HTC devices. Massive campaigns - no substantive action.
I mention this as a warning to people considering a new purchase from HTC, like for example the the new HD2 - it's a great looking hardware platform, that the OS doesn't natively support. Doesn't it feel like we've been here before?
I'm not buying another HTC device until the capability of the hardware is fully exposed, in a consistent way via the systems software, for use in applications. I don't see any of the HTC WM devices where this is not some level of an issue, in fact the last phone that I had from HTC, that didn't give me some cause for concern in this regard was Tytn.
From now on I'm only buying finshed, well integrated, mobile devices. I want to spend my time and money exploiting their potential and adding features I need.....not trying got get them to work properly and overcome limitations in the release state of the device. I'm drawing a line in the sand, right here.....
Click to expand...
Click to collapse
+1 I couldn't agree more! I'll be keeping an eye on the forums for the new phones and unless I'm satisfied HTC are finally using an operating system that can fully utilise their great hardware, this will be my last HTC device.

+1 to the OP, and I'm behind the line in the sand too

I read somewhere that if the phone does not have windows start logo button on it, chances are slim that you get 6.5 update. Touch HD has that button missing.

i prefer a good non official cooked (wm6.5) rom than an official one
So it don't really matter for me.... but i still think that's a shame!!

crankshaft
Senior Member Join Date: Jan 2007
Posts: 246
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I have to say that I'm on about my 5th HTC device and only once have I had to speak with HTC support and they where pretty good. My old Prophet had a problem in that it was stuck in headphone mode! HTC replaced the mainboard and had it back to me in about 12 days.
With regards to updates to WM6.5 for example, if you brought a PC from HP with Vista on it do you think they would give you a free copy of Windows 7 when it got released? No they wouldn't so I'm not sure why people expect HTC to do the same thing?
What would be interesting is if Microsoft made available for purchase the latest build when they release them but then of coarse you'd be left with just a vanila OS and none of HTCs own apps. Unless HTC went down the route of making available all their apps in a similar way HP and the like do for PCs?
PS - I'll also be buying a new HTC device when the time comes!
__________________
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HTC Blackstone
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if u bought a pc with vista they are offering windows 7 at a reduced rate to ya so why not do that with windows 6.5?????????????????????????

jonpickles70 said:
if u bought a pc with vista they are offering windows 7 at a reduced rate to ya so why not do that with windows 6.5?????????????????????????
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Because very few would pay for it, making it a waste of their time.
Besides, their business is selling new phones. Why cannibalise the sales of newer models by upgrading older ones?

crankshaft said:
With regards to updates to WM6.5 for example, if you brought a PC from HP with Vista on it do you think they would give you a free copy of Windows 7 when it got released? No they wouldn't so I'm not sure why people expect HTC to do the same thing?
Click to expand...
Click to collapse
In many cases they do - prior to Vista release and again with Windows 7 there are machines that are enjoying upgrades once the new software is released - sure HTC are doing it with select devices as well - but you have to admit that with the HD being just 6 months old (...in Australia anyway...) that it would be fare to deem it acceptable to offer an upgrade....
crankshaft said:
What would be interesting is if Microsoft made available for purchase the latest build when they release them but then of coarse you'd be left with just a vanila OS and none of HTCs own apps.
Click to expand...
Click to collapse
Agree with your comments here - and I would have no problem paying a reasonable fee to upgrade to 6.5 and HTC SENSE.

For me, i'd rather have a rom update with all the new focntionnalities of the TF3D ( newer version or even Sense UI perhaps !), bug fixes, etc. than a 6.5 windows for the touch HD with all the old things.... what windows 6.5 really brings to us ? a new start menu ? what else.... less memory usage.. i don't think... faster ? don't know really cause 'im not an expert, but didn't really see anything new interesting... and of course anything an application can do, freeware of course and without having to cook a ROM...
So, my point of view.. i'd rather have a new rom on old windows but optimized and with new fonctionalities !
Ciao
Fred

arfster said:
Because very few would pay for it, making it a waste of their time.
Besides, their business is selling new phones. Why cannibalise the sales of newer models by upgrading older ones?
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Click to collapse
Ever heard of a company called Apple and a phone called the iPhone?
Why should I buy the HD2, which will become out-of-date as soon as WM7 arrives in a few months, when I can get an iPhone and free software upgrades for life?
HTC need to become more customer focussed and pay more attention to the competition.
However realistically I don't think a petition will work. Falling market share might though.

class action against HTC/Microsoft?

What do you guys think of getting involved in a class action against HTC/Microsoft if HD2 is not allowed WP7? Now that WP7 is announced, many software companies are going to stop (or already stopped) developing for WinMo 6.5 and we are left outside with an already bricked 2 month old device (it's not even out for USA). I don't like paying $1.000 (yes it is that expensive where I live) for a device which will be outdated in 2 months. HTC and Microsoft should be more loyal to their customers than that. What do you all think?

HTC and Microsoft never promised a WP7S upgrade.
If you're thinking about raising a class action for something that wasn't in the contract of sale, you are, as we say in Scotland, an eejit (idiot).
Sell your HD2 now and be phone-less for 6 months, then buy a Wp7s capable phone. Or at the very least wait for an official announcement on whether it will be upgradable or not.

they never promised an upgrade, but they never said that we won't be able to use WP7 apps as well. Even when you buy a desktop PC with Windows, you're given the option of free upgrade when the new OS is imminent, else no one would buy. And that's when you can still perfectly use all the new applications on your old OS. Don't you feel kinda being cheated, is it only me??

bricked device? it still works doesn't it? you've got a year or so before 7 really hits the mass market, that doesn't stop your phone from working NOW.
do you look at cars the same way? I got my Renault Laguna, it's made in 2001 but I'm not moaning because they don't let me upgrade to the nice shiny 2010 model engine just because i have an older version.
I don't get the complaining about being able to have 7 on their phone when clearly it doesn't have the hardware (4 point multi touch, 3 buttons etc) that windows 7 needs.
I'm sure MS or HTC will take the OS as far as they feel like before 7 rolls out and I would not doubt that some of the clever code monkeys here on XDA will be able to cook up a fantastic 7 ROM that will work in some way on our currently working and rather impressive HD2's

why are people complaining about not having win7 available on the device when it is out in about 7 months time? Did you buy the HD2 SOLELY on the basis it would have this upgrade in OS? Did HTC promise you that it was going to upgraded to win7 when it came out?

ozkaya said:
they never promised an upgrade, but they never said that we won't be able to use WP7 apps as well. Even when you buy a desktop PC with Windows, you're given the option of free upgrade when the new OS is imminent, else no one would buy. And that's when you can still perfectly use all the new applications on your old OS. Don't you feel kinda being cheated, is it only me??
Click to expand...
Click to collapse
WP7 is not new version of WM6.5. Call it Zune Phone and it all becomes clear.
And even if free upgrade is offered sometimes with desktop computers, it clearly is stated as a part of the contract. Here it was not. If you don't like it, you should have not bought it.

I had thought of hanging on to my Touch Pro until WP7 came out. I ended up getting the HD2 and I've never had so much fun with a phone.
We are spoiled rotten in this community. I can get my device to do anything I want it to do and a few things I hadn't even thought of thanks to the hard work, generosity and smarts of the good people who contribute to these forums.
Come on! We don't even know if we will like WP7 yet! Enjoy the amazing device you have. Modify it, flash it, load a thousand apps on it if you like.
By the time WP7 is stable, usable and has a load of good apps, we'll probably be good and ready for an upgrade.

If the HD2 does everything you need in a phone what does it matter if it will run 7 or not? Especially if HTC never promised it would.
If its just for epeen status you're gonna look like gypsy joe anyway come the time trying to run a new OS on an old phone. Either way I am sure some bright spark on XDA will make 7 run on the HD2.

Also remember that WP7 is brand new OS with no applications at all. It will take at least a year till it will start to be usable for basic operation. We don't know how hard it will be to adapt actual applications. It might be minor modifications, it might be totally impossible, and everything would have to be done from the scratch.
Yes .. we all want new better WM .. but WP7 is just not that.

How many more threads are we going to get on the same subject.
WM6.5.5 is NOT being withdrawn and will continue to support the business users. From what i've seen of wm7, its "pants" and not suitable for business use, but thats my opinion.
I find it difficult to beleive that so many of you purchased the phone based on the pretence that it would be upgraded to WM7. At the end of the day, you will get it anyway - albeit not from HTC but from XDA.

ardsar said:
How many more threads are we going to get on the same subject.
WM6.5.5 is NOT being withdrawn and will continue to support the business users. From what i've seen of wm7, its "pants" and not suitable for business use, but thats my opinion.
I find it difficult to beleive that so many of you purchased the phone based on the pretence that it would be upgraded to WM7. At the end of the day, you will get it anyway - albeit not from HTC but from XDA.
Click to expand...
Click to collapse
you are right but most applications developers stoped developing for wm6.5 and starts to develope for the upcoming wp7 series so it is wm6.5 end (but not in an official way)

reasons why this bull
1 in the box which my htc hd2 was piece of paper saying that this phone would get a upgrade to wm7
2 there footage of wm7 on the htc hd2
3 the fact that ms always denie all rumours about all their products
4 no device has 4 point mutil touch if was the case this would be a big deal for microsoft as apple owns the patents for true mutil touch screens
5 windows specs change all the time and this is true for all software
6 the htc hd2 pro is coming out and professionals would want wm7

a piece of paper may say they will do 7 but maybe the rules changed and they discovered in the full release version they can't run wm7
i'm sure the initial idea was great but reality has deemed the hd2 not suitable for wm7
would a pro want an OS that's not allowing backward compatibility of their "pro" apps? no so maybe they'll stick with 6.5xxxx
have you actually tried wm7 yet? all this fuss and it might turn out to be rubbish then i guess you'll bring another class action against MS to say you want 6.5 back
whether it be Apple/MS/HTC they can't please everyone but to rant about it BEFORE the OS is out is pretty pointless. think logically rather than throw toys from pram please

I think WP7 will be business oriented. Only think they can do better then the others would be exchange synchronization. Otherwise I see no reason why would anybody buy it. And before new apps are done for it, iPhone will have new version, Android will be at 3.0 and another players may show up.

ozkaya said:
What do you guys think of getting involved in a class action against HTC/Microsoft if HD2 is not allowed WP7? Now that WP7 is announced, many software companies are going to stop (or already stopped) developing for WinMo 6.5 and we are left outside with an already bricked 2 month old device (it's not even out for USA). I don't like paying $1.000 (yes it is that expensive where I live) for a device which will be outdated in 2 months. HTC and Microsoft should be more loyal to their customers than that. What do you all think?
Click to expand...
Click to collapse
Sorry guys, I couldn't help it

this forum gets dumber by the day.

I'll Stick with 6.5!
Why does anyone want WP7 anyway? My phone works just the way I want it (now, after a few problems initially), it is fast, looks great and makes most other phones look like they were just dug up in an episode of Time Team!
I have just about every app I could want, running beautifully and doing pretty much everything I could ever need. If I was offered WP7 today I would say no! An untried OS with no software support for at least another 6 months (after release) and we don't know how customizable or flexible it will be... I'd be mad to jump ship from 6.5!
When I know what the new OS actually is, when I know I can get all the software I require and that I can make the phone the way I want it and that the OS is something I actually like THEN... I'll have a new device that will have even more bells and whistles and this won't be an issue...

scottmo said:
Why does anyone want WP7 anyway? My phone works just the way I want it (now, after a few problems initially), it is fast, looks great and makes most other phones look like they were just dug up in an episode of Time Team!
I have just about every app I could want, running beautifully and doing pretty much everything I could ever need. If I was offered WP7 today I would say no! An untried OS with no software support for at least another 6 months (after release) and we don't know how customizable or flexible it will be... I'd be mad to jump ship from 6.5!
When I know what the new OS actually is, when I know I can get all the software I require and that I can make the phone the way I want it and that the OS is something I actually like THEN... I'll have a new device that will have even more bells and whistles and this won't be an issue...
Click to expand...
Click to collapse
why would you like to stay with un supported version of os ,as wp7 arrives developers will stop developing for wm6.5

ardsar said:
How many more threads are we going to get on the same subject.
WM6.5.5 is NOT being withdrawn and will continue to support the business users. From what i've seen of wm7, its "pants" and not suitable for business use, but thats my opinion.
I find it difficult to beleive that so many of you purchased the phone based on the pretence that it would be upgraded to WM7. At the end of the day, you will get it anyway - albeit not from HTC but from XDA.
Click to expand...
Click to collapse
+1 -CLASS ACTION? That is so laughable! End these threads please it just annoying to guess at everything. Wait for the MIX '10 and listen to then as to what they want to say. Until then no more threads about WP7 upgrades on HD2...wahh.wahhh.wahhh...

There goes another 2 minutes of my life. When will I learn....

Official HTC update to WM 6.5.3?

Hey guys, just wondering if anyone knows if HTC will be releasing the 6.5.3 builds of WM on the HD2? I prefer this build as it is more finger friendly and looks cleaner. Also is the any Clean 6.5.3 roms out for the HD2?
Thanks in advance.

I don't think we gonna get any updates for HD2 for WM 6.5.xxx..!!!

heartsurfer008 said:
I don't think we gonna get any updates for HD2 for WM 6.5.xxx..!!!
Click to expand...
Click to collapse
May I aks you why are you so sure? Does this apply to all versions, including T-Mobile US one?

vponomarev said:
May I aks you why are you so sure?
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Click to collapse
because MS want everyone to buy shiny new wp7 phones.
Does this apply to all versions, including T-Mobile US one?
Click to expand...
Click to collapse
If T Mo US want to fork out a fat fist full of cash to MS, they might, but i'd give REALLY big odds that they wont. Why would they? they have sold out in the first week, thats their investment back, now all they have to do is sit back, wait for wp7 and start the whole circus again.
No one is going to offer upgrades, I suspect. The only way forward as i see it for 6.5.x is as a side line to the wp7. Maybe the 'business' range, alongside wp7 as the consumer range.

jagger2k said:
Hey guys, just wondering if anyone knows if HTC will be releasing the 6.5.3 builds of WM on the HD2? I prefer this build as it is more finger friendly and looks cleaner. Also is the any Clean 6.5.3 roms out for the HD2?
Thanks in advance.
Click to expand...
Click to collapse
I asked HTC, and they said that there are no plans on 6.5.3 release in near future.

Oh that sucks, ah well, that what you brilliant people are here for lol

EgoMaximus said:
I asked HTC, and they said that there are no plans on 6.5.3 release in near future.
Click to expand...
Click to collapse
That does it for me, now i'm realy going to flash my device!
I have waited for a new HTC ROM update and wanted at least 6.5.3 on my device or even better 6.5.5... SO!
AND flashing gives me a faster better device, so! Thanks! And THANKS HTC!

I sent message to HTC. I asked when we get a new WM 6.5.3 on our HTC HD 2. They wrote me that they nothing know about new ROM updates for HD2.... So we must waiting, but if we don't get new WM from HTC in near future I flash my HD2

What is the point of these builds then? the only phone i know which will have it is that nasty sony ericsson trying to be a blackberry.

Great! WP7S is out of the question, and now 6.5.3/5 is out as well...
I really expected to a more finger friendly OS on the HD2...
HTC and MS are really working hard to make their customer go and buy an iPhone...

liamR said:
Great! WP7S is out of the question, and now 6.5.3/5 is out as well...
I really expected to a more finger friendly OS on the HD2...
HTC and MS are really working hard to make their customer go and buy an iPhone...
Click to expand...
Click to collapse
I think they are aming for us to buy the new WinMo 7 phones...

I'll be surprised if there isn't another ROM release. The stock carrier ROMs are quite a way behind those on unlocked phones for a start and I imagine there's a risk of losing customers to the competition if support isn't seen to be provided. My guess is that the various 'flavours'' of HD2 will be updated so that they have the same OS and applications.
Windows Phone 7 doesn't look appealing to me and if I want a locked down phone, I'll get an iPhone.

What does the updates do?

what are you complaing about from what i see wp7 is not very good. it looks ugly i heard it doesnt have file copy/paste etc. why would you want a phone that you cant move your files around. this is the perfect phone because it has all the power of the new wp7 series phones and theres a need to develop new software/roms etc. i think this phone is sick mate. im sure pretty soon they will get android up and running. forget wp7 i looking forward to dual booting android which whichever rom i take the liking too. my point is stop complaining and enjoy the phone.

faser2033 said:
what are you complaing about from what i see wp7 is not very good. it looks ugly i heard it doesnt have file copy/paste etc. why would you want a phone that you cant move your files around. this is the perfect phone because it has all the power of the new wp7 series phones and theres a need to develop new software/roms etc. i think this phone is sick mate. im sure pretty soon they will get android up and running. forget wp7 i looking forward to dual booting android which whichever rom i take the liking too. my point is stop complaining and enjoy the phone.
Click to expand...
Click to collapse
This topic has nothing to do with WM7, This is about 6.5.3 which is an updated version of 6.5. Let not turn this into a 7.0 discussion.

Any news? How could be possible that we won't receive any new upgrade? Many manufacturers are upgrading their phones. Samsung Omnia II got WM 6.5.3, Toshiba TG01 will get Windows Mobile 6.5.5
Why HTC is so disrespectful of its customers?

mjordan79 said:
Any news? How could be possible that we won't receive any new upgrade? Many manufacturers are upgrading their phones. Samsung Omnia II got WM 6.5.3, Toshiba TG01 will get Windows Mobile 6.5.5
Why HTC is so disrespectful of its customers?
Click to expand...
Click to collapse
They are, aren't they.
I enjoy hacking my phone but if the last update really is the last, I'll look elsewhere for my next phone. Mine still has bugs out of the box and I'd expect these to be addressed on a £500 device at the very least.
Leaving the HD2 in it's current state, with the underlying OS being touch unfriendly, is an odd decision. I wonder how long Windows Phone 7 will be supported. I fear another Vista. Will we be discussing Windows Phone 8 in a year's tIme?

DrATty said:
They are, aren't they.
I enjoy hacking my phone but if the last update really is the last, I'll look elsewhere for my next phone. Mine still has bugs out of the box and I'd expect these to be addressed on a £500 device at the very least.
Leaving the HD2 in it's current state, with the underlying OS being touch unfriendly, is an odd decision. I wonder how long Windows Phone 7 will be supported. I fear another Vista. Will we be discussing Windows Phone 8 in a year's tIme?
Click to expand...
Click to collapse
Isn't that the point... WP7 will eventually lead to WP8, it's a moving target. If you want 6.5.3 or 6.5.5 you can install a cooked ROM that has it. The great thing is that... MS is continuing to develop the 6.5.X series and... the cooks are getting it to us.

My point isn't the inevitability of Windows Phone8, it's a question of how long 7 will be supported. Manufacturers seem to have forgotten that users have contracts with their phones and will need to keep them for 2 years or more before upgrading. The HD2 had very little support, leaving owners of this flagship device with an out-of-date machine after a few months. Other phone suppliers continue to provide upgrades to their ranges. I won't forget this when I need a new phone, especially since my phone still has bugs. HTC will lose customers. Whether they care about this or not is another matter but I'd aim to keep my customers in the current climate, even if I only sell each of them one phone every 2 years.
I'm waiting for a reply to my bug report.

We should all make some pressure on HTC.Send them e-mails, post on blogs, contact newspapers, etc etc...
HTC should change this their bad support. We buy a 600$ device and get a 6 month support, no upgrades (only bugfixes, and not for all bugs).
This is not what people expect from a company such as HTC.

Anyone else think MS and HTC have let us down?

It seems to me that wm6.x is a dying OS.
I love my hd2 but i am now becoming concerned that no one is developing for it, especially in the games department.
Even adobe have dropped flash support saying that wm6.x lacks the API's they need.
With no official wm7 upgrade, we will all be relying on clever people here to get wm7 or android on are HD2's
All in all I feel very disappointed. Anyone else feel the same way?

wish34 said:
It seems to me that wm6.x is a dying OS.
I love my hd2 but i am now becoming concerned that no one is developing for it, especially in the games department.
Even adobe have dropped flash support saying that wm6.x lacks the API's they need.
With no official wm7 upgrade, we will all be relying on clever people here to get wm7 or android on are HD2's
All in all I feel very disappointed. Anyone else feel the same way?
Click to expand...
Click to collapse
Yup, didn't expect the HD2 to get obsolete so fast especially considering the amount we paid for it. Really hoped HTC would do something to keep the HD2 feeling fresh during its 2 year lifespan, but they obviously don't care about costumer service at all.
As I understand it both Samsung and HTC are lacking in this department and then people wonder why people choose the iPhone over competing phones.
If it weren't for XDA I would have given up on WM much earlier.

HD2 is ,imho, a "business" platform which would have great gaming potential.
And yes, I agree that both MS and HTC seem not to care about existing customers - they have not understood the concept of doing "iBusiness". Means, understanding the own customers and offering products and solutions which are requested by those important stakeholders.
As the posting before mine mentioned, Samsung is not better at all - they never understood customers. And I know what I am talking about...
I think even if WP7 is going more into the "iBiz" direction, it will not really succeed the way Apple did. Android will fill there. But, you never know. MS will try to move some XBox success over to the mobile platform...
In the sum, I knew about all this when I bought my HD2. In the past, I rarely used any device for more than 2 years - in this case, probably summer 2011, with iPhone 5G and Android "3rd generation", I will take my next choice... until then, I am perfectly fine with my HD2, thanks to xda.

wish34 said:
It seems to me that wm6.x is a dying OS.
I love my hd2 but i am now becoming concerned that no one is developing for it, especially in the games department.
Even adobe have dropped flash support saying that wm6.x lacks the API's they need.
With no official wm7 upgrade, we will all be relying on clever people here to get wm7 or android on are HD2's
All in all I feel very disappointed. Anyone else feel the same way?
Click to expand...
Click to collapse
Yes i am afraid thats is true..you have been uber-mugged...Thank the god there is xda...and quite honestly, here you can find anything you could want(more or less) that MSFT or HTC would even sweat getting for their customers..HTC being the lesser of the 2 evil since they built this beat and beauty at the same time AND covering so effectively the visual hiddeousness of 6.x platform (visually wise)..You are not on your own, you have the greatest community ever by your side but fact remains , your purchase alone was a money drain (if you do exclude xda and take it as a winmo phone)

i bought hd2 few months ago knowing now what i ignored then about windows 6,.5 dying i would never have bought it but thanks to xda people they gave it the extra mile that was lacking and made it look way more beautiful ,like co0kies tabs, 3G switch in comm manager,and the most beautiful skins from diniks ,what else would you want ?

this sound awfull... cell phone brands leaving their customers on their own or leiving them to a community they dont control..... (don't miss understand me, XDA rocks)
But that kind of brand "policies"... S*ck
:\
Even a cheap chinese cell phone like "Ciphone" has it's own community to help users, give updates and apps. Cifans forum. I had the c6 and that community did a great job for me. HTC did a lot less...

Its true, I do love my HD2 very much, but if it wasn't for XDA Developers, I really would have gone for a android device instead. I am just pleased that custom ROMs, Cookie's Home Tab and MaxManila are doing so well. The reasons for not providing WP7 as an upgrade are quite poor and is something that HTC and MS can easily sort out together but are just deciding not to - I reckon anyway.

gmatharu12 said:
Its true, I do love my HD2 very much, but if it wasn't for XDA Developers, I really would have gone for a android device instead. I am just pleased that custom ROMs, Cookie's Home Tab and MaxManila are doing so well. The reasons for not providing WP7 as an upgrade are quite poor and is something that HTC and MS can easily sort out together but are just deciding not to - I reckon anyway.
Click to expand...
Click to collapse
The main reason that they dont is that they have set very high gaming standards for the wp7 devices for the xbox live plans they got and snapdragon's fill rate is very low to fit their needs.

chris2busy said:
The main reason that they dont is that they have set very high gaming standards for the wp7 devices for the xbox live plans they got and snapdragon's fill rate is very low to fit their needs.
Click to expand...
Click to collapse
I can understand that. Fair enough, well now I am about to flash a new ROM, I really want to try messing with MaxManila's new interface. Yeah, the HD2 may never see a fully working WP7, but as long as I have the HD2 - I don't think I'll ever get bored of messing with WM6.5/6.5.3/etc, flashing ROMs, and so on. haha. Talking about the gaming standards, I am looking forward to what developers come up with.

This is true and I hate that no sites have had the balls to post about this fact. It's just something both companies I guess feel they DON'T have to take care of and don't feel it's any loss anger a few customers about this issue. The hardware issue is such bull**** in my opinion. This isn't the first time there were phones with different hardware. Simply make some apps for certain phones and obviously the higher end apps will support the higher end phones. The games has been a big issue, but nothing really to care about. FPSECE covers most of that. As far as XDA while I do love the site and it does develop a lot of new and unique things for the HD2 recently it's mostly been custom UIs that are just flooding the HD2 section.

chris2busy said:
The main reason that they dont is that they have set very high gaming standards for the wp7 devices for the xbox live plans they got and snapdragon's fill rate is very low to fit their needs.
Click to expand...
Click to collapse
snapdragon 1ghz cpu is the miniumum standard for Wp7 isnt it?
I would have thought the HD2 opengles was fast enough....oc better drivers
would help as chainfire has allready shown...xda to the rescue again
My point is this is the fastest cpu /phone ive ever used, its capable of far better games perfomance, but as winmo 6.5 phone its never going to see any
games such as gameloft ashphalt 5
There are several games out there that should be updated such as Cod2 and thps2, these would sell to the HD2 comunity and i doubt it would be that difficult or expensive for EA and the like to get these older tittles working

" Anyone else think MS and HTC have let us down? "
nope, can't say I do.

Toss3 said:
If it weren't for XDA I ...
Click to expand...
Click to collapse
That would make a seriously good topic title.

htc has let us all down.. look at sony ericsson, they have hundreds of apps and the xperia x2 is getting official rom updates now.. which feature WinMo 6.5.x (start button positioned down). it it weren't for xda, i would have used my hd2 as a weapon to injure people! Screw u MS and HTC.

aayush3009 said:
htc has let us all down.. look at sony ericsson, they have hundreds of apps and the xperia x2 is getting official rom updates now.. which feature WinMo 6.5.x (start button positioned down). it it weren't for xda, i would have used my hd2 as a weapon to injure people! Screw u MS and HTC.
Click to expand...
Click to collapse
Have you used an xperia x2 lately? It is slow as a snail compared with the HD2.
It shouldn't be long until they (yes the xda gods) port us android. Windows is and will always be rubbish.
Look on the bright side, the EVO is coming so soooon.

HTC's total failure
not only HTC let us down but make us to feel as idiots that just financed their stupid OS selection by buying HD2. Personally i am wont participate in other their action, will trow away HTC HD2 (and just because the WM...otherwise i like it!) and will never ever buy another HTC product. For now the market is full with alternatives.

NO, because anyone who has done research before buying the phone would already know this. I did, and i bought it anyway, because xda will always help when ms and htc wont.

If you look through other HTC phone models on XDA, you will find that very often when the forum has come up with good ideas, and there has been a lot of interest in them, HTC (who read this forum), take it on board and add the idea to their official updates.
So if a large percentage of HD2 owners say they are dumping their HD2 phones, why should HTC bother with updates?
If you do not like your HD2 phone, or MS software, hard luck, don't complain to XDA. The forum did not twist your arm to buy it.
You would not buy a car or computer, without checking its performance first, so why buy a phone without checking its performance first.

se1988 said:
NO, because anyone who has done research before buying the phone would already know this. I did, and i bought it anyway, because xda will always help when ms and htc wont.
Click to expand...
Click to collapse
I did my research there but I bought my HD2 when I read somewhere it can be upgraded to WP7. A few weeks after I bought it, well...the bad news came up.
I really like the looks and feel of the HD2 but I'm wishing HTC can give us end users an option which OS to use. I'd grab Android anytime. But hey, in a sense, MS let me down but not as much as HTC did.

ofc till xda is here and members have free time to solve problems occurring because of WM and HTC carelessness.
and pls can u explain here how u mek market research on usage of totally new phone on the market. (if u are in the 1st buyers list). i am just curious!
and still believe that companies must have responsibilities to their customers!

[Discuss]How microsoft and htc failed us an upgrade

With reference to my enquiry to htc for an official android rom for the hd2.
Thank you for contacting HTC. With reference to your query, regarding the operating system, due to the Embedded Operating Systems License Agreement we have signed with the operating system developer Microsoft, we are sorry that HTC will not be able to change the operating system for your phone. It will be restricted to the original one. We are sorry for any inconvenience caused and thank you for your consideration! Thank you for your continuous support of our products and services.
Should you require further assistance, you can get in touch with us again via hotline or email. To write to us directly, you can go to http:// www.htc.com/sea/CS_Mail.aspx and select SG from the country list. It will be our pleasure to serve you again. We look forward to be of service to you again.
HTC Hotline: 1800-238-7788 Service Hours : 8 am -8 pm, Monday -Saturday (except Public Holidays)
To send a reply to this message or let me know I have successfully answered your question log in to our
ContactUs site using your email address and your ticket number 11SGCW28ENA000***.
Sincerely,
Molly
HTC
Click to expand...
Click to collapse
And yet, microsoft denys us of having a windows phone 7 update. This shows how simple minded and selfish microsoft is.
Firstly, the 5 button issue. We can take that the power button just moved down to the front. And also the windows icon can be the camera and the home button could be the search button!
If microsoft does not provide us an update, why not let htc create android for the hd2? Who the hell wants to use winmo6.5? Its like, SO. LAST. CENTURY.
Winmo does not have flash 10, only flash lite, and thats not good enough for us to enjoy full flash experience on the winmo6.5 browser. Skyfire and opera has already stopped support for winmo6.5 .
Nice, I see a very "nokia's symbian" like phone right in front of me...
Feel free to share your comments.

Let me be honest: I don´t see any sense in a thread like this.
If you hate Microsoft or HTC, or even both, why do you buy a product from them?
As of today, it is standard that you cannot officially change the OS on your smartphone, but developers and chefs like here at xda make this possible for you. So, where´s the problem?
I fully agree with you that it would have been a great step by HTC to officially offer Android or WP7 for HD2 - now that would have been an amazing (and probably strategically wise) decision of HTC. But, they don´t make such a thing happen. I don´t blame them for that.
The future will show if HTC can continue a healthy growth, but I think this will not really depend on some "geeks" like us. Eighty per cent of the users don´t care about such things. All they want is an everyday use device; too many changes are not really what the masses want.

Title change. People may get misleaded...
tictac0566 said:
Let me be honest: I don´t see any sense in a thread like this.
If you hate Microsoft or HTC, or even both, why do you buy a product from them?
As of today, it is standard that you cannot officially change the OS on your smartphone, but developers and chefs like here at xda make this possible for you. So, where´s the problem?
I fully agree with you that it would have been a great step by HTC to officially offer Android or WP7 for HD2 - now that would have been an amazing (and probably strategically wise) decision of HTC. But, they don´t make such a thing happen. I don´t blame them for that.
The future will show if HTC can continue a healthy growth, but I think this will not really depend on some "geeks" like us. Eighty per cent of the users don´t care about such things. All they want is an everyday use device; too many changes are not really what the masses want.
Click to expand...
Click to collapse
Hey bro, we were promised windows phone 7 remember?
Without official, nothings really complete, cause htc has the fully working drivers that the devs all want their hands on...
Fully functional if all the kernels and stuff were released to devs from htc.
I think most hd2 users want an upgrade but dont bother to complain.
Imagine if we had just one stock rom from htc... All cameras/camcorders will work. No wifi broken or bluetooth etc.
What more, others are making the switch to sensation or other preloaded android.
*I would if i could too

calvinfoo said:
Hey bro, we were promised windows phone 7 remember?
Click to expand...
Click to collapse
Please help me, when and where were we promised to get WP7 on our HD2, I can't remenber that I ever read something like that...
...and due to WP7 restrictions, I'm very happy with WM6.

calvinfoo said:
Hey bro, we were promised windows phone 7 remember?
Click to expand...
Click to collapse
We were never "promised" any such thing. We simply had a Microsoft spokesmen saying something like "It will be looked into" or maybe somebody saying unofficially "yeah it will happen" which is in no way any sort of official stance on the subject.

calvinfoo said:
Hey bro, we were promised windows phone 7 remember?
Click to expand...
Click to collapse
when? where and please give a direct source, as it was NEVER promised by either HTC or M$ that the phone would get wp7
i bought the phone at the time because of the hardware not because of any future upgrade paths, if android hadnt come along id still be quite happily using winmo 6.5.x

calvinfoo said:
With reference to my enquiry to htc for an official android rom for the hd2.
And yet, microsoft denys us of having a windows phone 7 update. This shows how simple minded and selfish microsoft is.
Firstly, the 5 button issue. We can take that the power button just moved down to the front. And also the windows icon can be the camera and the home button could be the search button!
If microsoft does not provide us an update, why not let htc create android for the hd2? Who the hell wants to use winmo6.5? Its like, SO. LAST. CENTURY.
Winmo does not have flash 10, only flash lite, and thats not good enough for us to enjoy full flash experience on the winmo6.5 browser. Skyfire and opera has already stopped support for winmo6.5 .
Nice, I see a very "nokia's symbian" like phone right in front of me...
Feel free to share your comments.
Click to expand...
Click to collapse
I have Windows XP, why didn't I get a free upgrade to Windows 7. The new version of my car has parking sensors as standard, can I ask for them to retro fit it to my car for free?
We are entitled to updates not upgrades. I could have went from 1.48 to 1.72 to 3.14 ROM - these are updates to both WinMo and Sense.
The only thing that was stupid for microsoft was that they didn't officially or even unofficially allow the HD2 to be upgraded, not to please HD2 users but just to boost the WP7 Market numbers - these increased numbers would have persuaded more Marketplace developers.
WinMo may well be 'so last century' but it does well what I need it to do. The only weakness is development of apps. There is apps you can get for the iphone that you cannot get on the Android and visa versa, so are they so last century. Microsoft were way behind in developing (copying) the iphone marketplace and now they have went the full way by copying the iphone (WP7).
There is not a website that I have come accross that I cannot view the contents. Having XP I don't get to install IE9 and now IE10. Oh deary me, what can I do?
I've lost count of manufacturer's specific operating systems that just died. They hoped that it would lead to a vast app market (and so did the folks that bought these phones), only to find sod all.

tictac0566 said:
Let me be honest: I don´t see any sense in a thread like this.
If you hate Microsoft or HTC, or even both, why do you buy a product from them?
As of today, it is standard that you cannot officially change the OS on your smartphone, but developers and chefs like here at xda make this possible for you. So, where´s the problem?
I fully agree with you that it would have been a great step by HTC to officially offer Android or WP7 for HD2 - now that would have been an amazing (and probably strategically wise) decision of HTC. But, they don´t make such a thing happen. I don´t blame them for that.
The future will show if HTC can continue a healthy growth, but I think this will not really depend on some "geeks" like us. Eighty per cent of the users don´t care about such things. All they want is an everyday use device; too many changes are not really what the masses want.
Click to expand...
Click to collapse
I agree to what you say.
According to me what the OP is trying to convey to the people is that Microsoft and HTC both neglected the potential of a device which was both in terms of hardware and software potentially capable of running two operating systems being Android and Windows Phone 7.
Now looking at Microsoft's customer support. In the past in terms of OS upgradability MS was generous enough to offer people free upgrades.
Example: People who bought the laptops two months before Windows 7 was released were offered free upgrades.
Now that's just an example but we can clearly relate this to as to why MS didn't do the same with the HD2. Now Why ?? I don't have an answer to that and the only man according to me who can answer that is http://twitter.com/#!/joebelfiore perhaps you can contact him and ask him personally.
Now coming to HTC.
Clearly the people at HTC know by now that yes HD2 is capable of running Android super smoothly without any problems.
Now the question is, once HTC HD2 was released as a flagship Windows Mobile device back then even HTC knew that HD2 is the best windows mobile phone in the market... So why will they change the license agreement with Microsoft and release Android ?? I am not a HTC official but the answer to this wont be in our favor for sure.
Also HD2 was the device which provided the genesis of HTC Sense. And I dont say this but Drew Bamford the product engineer at HTC does.
His full talk can be found here: http://www.engadget.com/2009/11/23/the-engadget-show-003-drew-bamford-joystiqs-chris-grant-ad/
So in short...its a million dollar industry guys...a multinational company..these kind of decisions just don't take place out of the blue moon.
However I will be really happy if HTC releases an official Android Rom.
(Which seems kind of challenging specially with the unethical change of the Windows Logo to become the Menu in Android )
http://www.dkszone.net/htc-working-on-official-android-2.3-update-for-htc-hd2

also, who cares about "official" roms anymore!? the first thing i did when i got my hd2 is to flash an energy (winmo 6.5) rom on it!

owing to the fact what the hd2 hardware is capable of it is pure nonsense htc and microsoft cannot release wp7 for hd2. hardware button mapping can be distributed easily with the only limitation being a soft key for camera operation.
though we were never promised such an update, my view still holds. they can but they wont. htc has already made hd7 and microsoft wp7 on it. they wana sell it. they want money.
thing is they cant get a profit if they were to release an update. and the other thing is even though some of us are even ready to buy a wp7 OS update to hd2 if they release...soon the OS update wud release asap to the masses (think of one such site in particular) and we wud be flashing for free.
so ultimately its the profit they are after. so hd2 is a done deal and no more.

and since are at it. here is a slogan
HTC (quietly ignorant)
hehe

i dropped $ on the HD2 mere months before the HD7 release because the tmo sales guy at the ritzy tmo store 'claimed' very intently that 'oh for SURE htc & tmo love me enough to do the right thing' by upgrading my hd2 to the hd7 system.
sucker for the latest tech candy.........me.
it was my first large smartphone purchase from a featureless clamshell w/no color display.
it showed.
it won't happen again.
the cell phone manufacturers and providers are going to find that in a few short years that peeps like me are a thing of the past, and have to become transparent.
or find new ways to trick us.
gig tiers is 1 way...
imagine if your p.c. was treated the same as the smartphones are...
lol, i give it 5 years and voila! home internet split into 6 overpriced underpowered gig tiers...
i miss the interwebs of '95...heck BBS of '87 was cool.
btw i agree with the op.
entirely.

kidrythm said:
....
imagine if your p.c. was treated the same as the smartphones are...
lol, i give it 5 years and voila! home internet split into 6 overpriced underpowered gig tiers...
i miss the interwebs of '95...heck BBS of '87 was cool.
btw i agree with the op.
entirely.
Click to expand...
Click to collapse
So you got a free upgrade from Win95 to Win98 to Win2000 to WinXP to Win Vista to Win7?
How many had to replace their perfectly working printer because it would not work with a new operating system because the manufacturer didn't update the drivers?
I have had phones that were WinMo5 with no official upgrade to WinMo6 or 6.5 and WinMo6 with no upgrade to WinMo6.5. I did get those upgrades thanks to the extremely clever chefs on here.
As I have said before that I think that microsoft were stupid not the allow an upgrade to WP7. Not for pleasing existing customers, but to get more users to their brand new Apps Market and also keep them when they went for a new phone.