Database Users

Treo Pro Body Cracks

I read this article from Treocentral:
http://www.treocentral.com/content/Stories/2197-1.htm

roydok said:
I read this article from Treocentral:
http://www.treocentral.com/content/Stories/2197-1.htm
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it gives me goosebumps!!!!

Mine is cracked.... in 3 zones.....one month of life......

Same here...a little crack near WiFi button. Have no clue where did it come from...

Same here....i have a crack above the volume button and one that started at the wifi button and is now all around in the front by the end button (WITHOUT DROPPING IT). It seems that a second crack is starting by the wifi as well!!! I am sooo disapointed in the build quality and after spending 500$$ and 2 months of ownership i am looking for my next phone...PALM----> very disapointed

Mine is cracked in 1 zone, bad product, 1 month
I found another split underneath the button of the volume
:'(

I had a crack from the display to the volume button and from there to the back, separating the small bar left of the volume bar. You could easily lift it with a fingernail. Unfortunately i dropped mine two times (on the street >.<) so it was pretty torn, but sending it back for repair to amazon, complaining about the crack and hinting at the reports about these cracks, they gave me a full refund and i took that and bought a htc touch 3g...i am much happier with that phone, 100+ better ootb experience...

Palm Treo Pro: say no to cracks!!!
I purchased my Palm Treo Pro on March 15th, 2009. Like many of you, I was excited to purchase this phone. Also like many of you, during my research of the phone, I came across numerous sites listing the spontaneous body cracks which appeared on the phone after a disturbingly short period of time.
I thought to myself, "I'm very careful with my phones...surely my being cautious will prevent any cracks from developing on the phone, unless I drop it, sit on it, Doc Brown distracts me and I accidentally leave it on top of the DeLorean as I approach 88 MPH, etc."
So as I'm leaving work yesterday, I pull my phone out of the case...and there are two cracks! Both cracks are located right above the send & end buttons. I couldn't believe it.
Now, many people say they baby this phone, and I am no different. It wasn't even a month! I contacted my retailer who, very nicely, pointed me towards contacting Palm directly. After getting transferred a couple of times, I was finally connected to a Palm CSR named Laura.
Since I was in customer service many years ago, I know how tough it can be and I didn't want to lay into her. I know firsthand how much it sucks to deal with pissed-off customers when you personally can't control what happened to them, nor the company rules which you have to abide by. So I was nice!
Laura asked for my name, if I had contacted Palm previously, the serial number of the phone, etc. She then said my phone would be repaired under warranty, but that it would take 3 ( as in the number directly following "2") weeks to get my phone back. Three weeks! Naturally I was taken aback and asked, "why is it going to take that long?!??!" She said that Palm is currently in the process of upgrading their repair capabilities and that, unfortunately, was the reason for the delay.
After talking to her for a bit longer, I realized that I wasn't going to get to anything further from her. She said Palm would send me an email within 24hours on the return instructions.
I have an older back-up phone in case of emergencies, but Palm doesn't know this, and many people don't have the luxury of a back up phone. Clearly I had enough money to buy a high-end phone in the first place, so it's not the end of the world that my smartphone has cracks in it. On the other hand, I'm not wealthy and I worked hard & saved so I could buy this phone. My last smartphone - not the backup I mentioned - was a T-Mobile Dash. I loved that phone and it sucked that it got stolen from the gym. I sat on, dropped, & accidentally stepped on the Dash, and the only visible damage was a few scuffs on the battery cover. And this is after 2 years of use. Now, I've had the Treo Pro for less than a month, have babied it, and cracks have already developed on the body?!?!? That's not right.
I'm going to contact Palm again today and see if I can't get higher up the corporate chain to speed up the repair/replacement process. I'm also debating whether or not this is even worth my time since I may receive a replacement with the same faults.

I have dropped, bumped, sat on, stepped on, skated on, and clunked around my treo pro, and it hasnt a single scuff or scratch, and not a single crack... You've now scared me into treating my phone with much much greater care.
My phone is from Bell, if that means anything, and it hasnt a single crack--god forbid-- yet.

Buyer beware?
acidhax said:
I have dropped, bumped, sat on, stepped on, skated on, and clunked around my treo pro, and it hasnt a single scuff or scratch, and not a single crack... You've now scared me into treating my phone with much much greater care.
My phone is from Bell, if that means anything, and it hasnt a single crack--god forbid-- yet.
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I was reading on another major Treo site that it seems certain batches of the Treo Pro are suffering the most cracks. I'd have to conduct my own research before I'd call that the gospel truth, but it doesn't seem too far fetched. As far as TP's in Canada, I'm not sure what batch/week number they are, so hopefully Palm had already weeded out the design flaw with Bell's Treo Pros - and I feel it's safe to call it a design flaw at this point with the dozens of compelling testimonials I've read.

I too had the Pro with creaky case syndrome.. that advanced into cracks in the same places ppl have been talking about. I traded it in for a new one... and it started creaking slightly again. So, I bought a frkin case and now i don't think about it... that much. The Seido case is really nice tho.

Mine cracked in several spots after two months of normal use. I sent it back to Palm and they fixed it...bummer it took them 5 weeks Worst customer service experience ever.

I had my palm pro for two months now...If I didnt read this thread I would've never examined my device...In the back of my mind Im thinking not my phone...Well I discovered a hair line fracture above my wifi button...Ive been using an Seidio Innocase II since week one...Im speechless...

Cracks
I am a Treo Pro user from Bell Mobility in Canada and have had it round about a month now. After a good close inspection I find no cracks yet. Hopefully I won't!

Mine cracked after 1 month of use. Near power button.

Cracks on Treo Pro
Palm Support is the most unsupportive support I’ve ever seen. Having a Treo Pro I don’t recommend it.
I found cracks on my Treo Pro device less than in one months after using it. It wasn’t bogging me until the body started piling off next to the cracks and falling apart. Now I have a hole on the body of the phone. I was trying to buy a new shell for my phone from Palm. Guess what? It costs 199$ to get a new shell from Palm. They just do not sell shells. It was a bad choice to buy Palm.

Sad Day - HTC Diamond 2 is gone...for repairs

Well...today, for no reason whatsoever, my speaker went dead. it had been crackling (a few other threads about that) but suddenly, no sound. loud speaker works fine...infact everything else too...
so, it's off to get a new speaker put in right now with HTC (5 day workaround...like that is going to happen)
but i'd like to know if anyone else has been having issues with Speakers dying on them/crackling. I am considering taking it up with HTC if there are a few people who seem to have the same problem(s). (i got them to give me a brand new mTeoR 3 years ago because of the joystick not working properly...you just have to complain/petition enough!)

Sorry to hear this!
Are you doing this through insurance.
If not, would you mind letting this guy know what steps you took to initiate your repair?
Thanks!

The faulty speaker seems to be a common problem, I had my phone replaced because mine was crackling too. I went to the store where I got the phone only 2 or 3 days after I bought it and after demonstrating the issue they gave me a new Topaz right away.

mine has been in the service center 3times and today i sent it again.
firs time the phone wouldnt connect to the computer. they replaced the board.
got it back and the phone was scratched. sent it in again and they replaced the digitlizer and outer housing. got it back and there was a shadow when i took pictures. this time i sent it in and i mentioned that there was a lot of distortion when the earpice was in use. i told them to replace the phone and they told me that htc is not a company that replaces phones. seriously i will never buy an htc phone again. this my first time and i actually liked it more than my iphone but with all these problems the iphone is simply better. if you have owned an apple product you will know that if they cant fix it they will replace it.

shayan.k said:
if you have owned an apple product you will know that if they cant fix it they will replace it.
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whilst i agree with many of your other points regarding HTC customer service (they treat the devices like crap) i have to point out that your comment regarding apple is FALSE.
I had BOTH my ipods (older generations) returned to me with new hard drives in, but brand new scratches all over them. Apple gave me so much grief, i swore (at them/to myself) never to buy an apple product again.
as my post above says, my Diamond has gone in to be serviced (in the UK, although i live in Germany...sigh) so i will comment on how that goes when the phone is returned.
ALSO: HTC *did* replace a phone for me once (after i faked a story about leaving the country soon, and needing the phone NOW! )

Drag-On said:
whilst i agree with many of your other points regarding HTC customer service (they treat the devices like crap) i have to point out that your comment regarding apple is FALSE.
I had BOTH my ipods (older generations) returned to me with new hard drives in, but brand new scratches all over them. Apple gave me so much grief, i swore (at them/to myself) never to buy an apple product again.
the thing is that i live in the usa and i have told htc many times to replace the phone because they cant fix it + its cheaper to just replace the device rather than mess around with it and replace all the parts one by one.i also told them that dust was getting into my screen and when i received the device the dust was still there. my iphone had this problem and i took it to apple store and they just gave me a new one( non referbrished) i don't know how apple treats costumers out of usa but here they treated me much better then any company.
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different model replacement for hero through insurance?

hi ppl,
I am now on my fourth hero through orange UK, having had the previous ones replaced due to.faults with the phone's earpiece.
I am aware that orange's policy to offer a different model replcement after the third replacement, so I am thinking, if my phone breaks again(which I could just make up that it has), what model are they likely to allow me to choose from?
Will it be from the same price range as the hero or will they allow me to choose from something like the desire since its the only other phone that orange offer that runs on HTC sense? (which is why I chose this phone anyway). obviously I wouldn't settle for a tattoo.
any advice from people who have been offered a different model through orange care is much appreciated. also any ideas on what I should say to tie them down to giving me the desire?
thanks a lot
mcall_r
Sent from my Hero using the XDA mobile application powered by Tapatalk

<rant>
Aaah, Orange, who are replacing my Toshiba TG01 for the 3rd time tomorrow. When I called in I got disconnected loads of times, and eventually got through to sales (who were the only people to pick up inside 10 mins), who then put me straight through to a CSR. The CSR was absolutely useless, barely understood English and was trying to follow a script ("my phone doesn't turn on" - 'ok, can you go into the menu and reset it' - "..."), and eventually decided that I didn't own my own account and refused to help me any more. After repeatedly asking for a manager I got put through to a supervisor and got into an argument with him because although my charger and handset were faulty, Orange would only replace one at a time, would only provide refurbished kit (the failed unit was a damaged refurb device) and I would have to call back for the charger replacement. Eventually I gave in, and the replacement was dutifully shipped to the wrong address.
</rant>
So I wrote in an angry email, and a few hours later one of the email support team called me back. She then agreed to provide a brand new handset, charger, case and battery, and mentioned that if you had more than 3 replacements inside the first 6 months of owning the original device then Orange would offer you a replacement model of a different type and equivalent to what you were replacing. However the models they offered were really nowhere near the TG01, so I am taking a new one and selling it.
As for your case, I would suggest you write the email support team a very detailed explanation of the problems, including dates and so forth, mention the sales of goods act, and at the very least get a factory new Hero you can then sell towards the cost of a Desire. It is very unlikely that Orange will replace your 10 month old Hero with its latest shiny new super-phone at no cost. This is like asking BMW to replace a problematic 1 series with a brand new 7 series.

@mcall_r: If you manage to get a Desire out of Orange do let us know, but I don't rate your chances.
My wife had a similar situation with Orange & a Blackberry, replaced at least 3 times. In her case, on possibly the fourth replacement, they couldn't even offer the same model due to lack of stock. She got bounced round between various people & the only thing that came across consistently was that all they'd offer her was inferior old junk. Some of the staff were exceptionally rude, particularly when she got upset at one point. There was more chance of Santa dropping off a replacement phone (& no it wasn't Xmas), than of these people offering her a replacement that was at least as good as her faulty phone.
She wasn't being unreasonable. She'd have even taken an inferior phone but they couldn't offer her one with gps (though a couple did claim certain models had gps - only when I checked & pressed them they changed that to 'well it has gprs...' Can you believe it? I mean, wtf?)
The last person insisted there was nothing they could do if they had no stock; they could only offer her what the system offered & there was no way for them to know when they'd have more stock in of her existing model.
The next day she called into a local Orange shop to complain before calling trading standards. The guy in the shop was very helpful (& she hadn't needed to mention trading standards; think he was just a nice guy). He told her they'd got stock in that morning & essentially that the woman she'd spoken to the previous evening had lied to her, as she would have known stock was due in.
I know some of the employees are decent human beings & others who might be borderline will be under a lot of pressure, but as a whole, I'd not piss on Orange if they were on fire.

Oh dear,
Im sad to hear your stories about orange's poor customer service (in some departments).
Funnily enough I actually work for orange, in an orange shop, and we in retail have little to no contact with what goes on in the call centres which is why i decided to ask on here to see if anyone else has had similar experiences. Also the fact that I do not have the hero on my employee contract, only on the personal one I took out to get it.
I find that through 150 if you go through to the correct options (for instance handset replacement the options are 1,3,1,1) you get through to the nice helpful people in Darlington, North Tyneside or Newcastle, who actually most of the time know what you are talking about.
I cannot say the same about the call centres in India. Their main job is to provide support for accounts, for example adding bundles and changing service plans. They mainly read off a script and have little experience with the mobile phones themselves so do not know the ins and outs of them. Ergo them thinking that GPS and GPRS are the same thing.
So what is the email address for the email support team that I can try and complain to?

Out of curiosity, i am on orange with a 3 month old hero and the earpiece is broken.Is it a common thing? Can i get it replaced for free? Finally i cancelled my insurance and a day later the earpiece failed,did you go via phone insurance? sorry for the questions but i am raging quite a biit that it happened after i cancelled lol

The email is a page on the site, you have to go through the pages and enter some details to it to the right team. Mark it for the attention of Misha, I found her very helpful.
Insurance or not, you are covered by the sales of goods act, so a 3 month old phone should be fit for purpose. Under that you should be able to get a replacement under that.

Both orange and the company i have got the phone from have said they do not provide a replacement without insurance? I have to send the phone to HTC which i have done with my magic many times,this means no phione for me fora few weeks total BS Tbh

VERY Impressed with HTC USA!

2 weeks ago to the day, I accidentally dropped my HD2. Nothing major.. I was actually sitting down when it happened, and the phone bumped my ankle then gently bumped the floor.. no big deal right? (It has a hard shell protector). Well, then as the phone flipped over, it bumped the edge of a table leg and damn! Four hairline cracks on the digitizer. And no more functionality though the LCD was fine and the phone was working but locked with no way to unlock it.
So, I weigh out the cost of repair vs. replacing it all together. Ultimately, it was cheaper to repair the screen.
Here is what blew my mind! Keep in mind that I am in Canada, I purchased the phone (T-Mobile Branded) on the 'net, it's unlocked, tweaked, and therefore there is no warranty.
So, on 04/01/2011, I contact HTC USA. To my surprise I actually get an American on the phone not some call center in a third world country. Wow! The person totally has their act together and in less than 10 minutes, I have a quote for the repair. Wow again! The rep explained everything in detail along with the mandatory disclaimers and while they were finishing up that, I'm receiving an email with all the necessary details and an RMA and Case number and shipping instructions. Wow yet again!
04/02/2011, I send the phone to the repair center in Texas. By 04/05/2011 at 10:50pm the phone has arrived at the repair center. The next morning, I get a call from HTC confirming the damage (which I knew), and they simply want a yes or no to go ahead with the repairs or not. By the afternoon, I have a FedEx tracking number, the phone is fixed and it's on its way back to me in Canada. Wow one more time!
04/11/2011 FedEx is at my door with my phone and HTC picked up the return shipping. Well.. you guessed it! Wow!
I am reconfiguring the phone back to the way I had it prior to sending it as I write this. It had been hard reset to factory spec which if fine and to be expected since they likely run various diag after repair.
So, for $120.00 + $25.00 Shipping, my phone is working again!
There's a case study for keeping our companies and their support centers on North American soil. There are dozens of companies I could list that should be taking notes. 8)

Nice to see a positive post like this. glad you got you HD2 repaired and are now back to modding it.

The whole repair process was nine days including weekends which I think is darn good!
That said, I was without the phone/device for 2 weeks. Talk about withdrawals! LOL!
Amazing how reliant we become on these devices. I use it to manage my daily activities for 3 businesses, 1 job, and my personal life/activities. I was on the verge of anxiety at times! Hehehehe!
At least I had my trusty HTC 8125 as backup and while it cannot connect to my cellular provider's network for phone/text/data, at least I had my calendars, tasks, notes, and contacts but I'll tell ya, talk about feeling tethered to a land line and out of the loop.
Yep, it just got HardSPL 4, my preferred radio flash, BsB, Total Commander, and a few other goodies back on and is now syncing with my Desktop and Exchange. d'-'
T-Macgnolia said:
Nice to see a positive post like this. glad you got you HD2 repaired and are now back to modding it.
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It was not a bad price if it was a year ago, but I just picked up another near mint condition one for $150 with everything included off criaglist.
Sent from HTC HD2 with Android

Yeah, fair enough however, in Canada, the phone is not even available therefore my options were a bit more limited to purchase a new phone through a system where there is a little more security in knowing that if it turns out to be a bad deal, the purchase it covered. i.e. Buyer Protection from eBay or anything like that.
It's not like you can hop on a local Craigslist up here and find them readily.
So, the replacement cost for a whole phone was much higher, and the repair was the way to go.
coldest~~~ said:
It was not a bad price if it was a year ago, but I just picked up another near mint condition one for $150 with everything included off criaglist.
Sent from HTC HD2 with Android
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You're a lucky guy.
I've had less good experiences in the Benelux here.
I called in mine for a screen and gps issue that is warranty issue since I run the official image on this HD2.
They didn't pickup the device twice as promised which drove me up the wall since I had my colleague involved and had to change several appointments with my clients for.
After I complained I got called by a customer care guy and was promised my device would be fixed one week after the pickup.
Called them this afternoon since we are one week further and my device was waiting for 2 parts but they didn't know which.
I wonder how many parts can break in the HD2 that direct to the fault. Guessing the main board and an LCD screen?
Well according to the customer service I will have to wait for the parts to come in.
I am so disappointed in the service and hole customer care after having a touch, touch pro, touch hd etc.
The touch pro which costed me over 500 Euro ended up in the trash after 3 failed repairs and numerous errors which where caused by the repair center. Sending it back to another address and name was only the tip of the iceberg.
Looking around for a dedicated Android device the LG optimus 2x looks good since it has a 24hour swap warranty.

Sorry to hear bro!
Heck, they even confirmed parts availability while on the initial call just prior to setting up the RMA. Maybe I just lucked out.
I work in the IT field and deal with all kinds of this stuff all the time and it has been years since I encountered this type of competence and efficiency. Don't know what else to say.
Have you checked out the Motorola Atrix?
http://www.motorola.com/Consumers/U...d-Services/Mobile-Phones/Motorola-ATRIX-US-EN
This thing looks cool! Watched several segments on it during the CES show back in February. My only question or disappointment was in all the promo vids from the CES they were touting Android 3 Honeycomb however at the Motorola site its tech specs list Android 2.2.
Good luck in your search!
lukesan said:
You're a lucky guy.
I've had less good experiences in the Benelux here.
I called in mine for a screen and gps issue that is warranty issue since I run the official image on this HD2.
They didn't pickup the device twice as promised which drove me up the wall since I had my colleague involved and had to change several appointments with my clients for.
After I complained I got called by a customer care guy and was promised my device would be fixed one week after the pickup.
Called them this afternoon since we are one week further and my device was waiting for 2 parts but they didn't know which.
I wonder how many parts can break in the HD2 that direct to the fault. Guessing the main board and an LCD screen?
Well according to the customer service I will have to wait for the parts to come in.
I am so disappointed in the service and hole customer care after having a touch, touch pro, touch hd etc.
The touch pro which costed me over 500 Euro ended up in the trash after 3 failed repairs and numerous errors which where caused by the repair center. Sending it back to another address and name was only the tip of the iceberg.
Looking around for a dedicated Android device the LG optimus 2x looks good since it has a 24hour swap warranty.
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thx for the headsup JayG!
Well lets say that I do the same work as you and do escallations and process realignments. If I could have a go in this whole thing .....
The Motorola looks interesting but try to find one in Europe.

I very agree with your assessment of HTC. My story is one better. I had bought my phone (HTC ELFIN P3452 TOUCH) in India. It had some battery charging issues and when on a whim I finally contacted HTC US, the lady told me that the warranty on the phone had expired 5 days back. I politely requested her if there is something she could do. She came back a few minutes later and told me she will take the phone as under warranty, but she will have to get back to me after figuring out where I should be sending the phone for repair as they figured HTC touch is not serviced anymore. I did not get a call back for 10 days and then I called back and explained my situation again and the previous call to a totally different lady. She gave me an RMA and asked me to ship to their TX facility. I got the phone back with brand new board in a week. But then I noticed a crack in the body. Since now the phone was under a 90 day warranty, I called back and explained the situation. They gave another RMA and so I sent it back. another week later, I get the phone back and it was brand new everything including the LCD and the phone. New IMEI.
HTC is top notch. So my current phone is HD2 and backup phone is Touch.

My experience with HTC tech service

So as you can guess from my sig. I have been using HTC's before smartphones were a thing (I swear I'm not that old!)
So when my HTC one got the purple camera issue I became upset, maybe their quality had dropped? I called the customer support 15 months after purchase to get it replaced, the CS lady was nice (and Canadian ) she emailed a prepaid label and I sent it out to Texas for a device swap. Granted my screen had a crack in it but I still sent it in for repair since the camera would not be affected by it. Anyways, since I was out of warranty I did get an email about having to pay $90 to get it repaired, I was assured by the tech before that I would not be paying for the issue but the repair center clearly did not communicate with the tech guys. After calling and having them prove that I actually bought the phone I was told that the swap would not done since there weren't any M7 phones left in inventory
Now this is about day 20 without a phone, I was using my flip phone from 2005 :silly: and clearly had it with HTC, I complained on their twitter about being a loyal customer and would not buy their future products then 2 days later I get an email with a shipping label that my phone was being shipped. Finally, 25 days later ( I was told its a 7 days thing) I get a new phone with a new ESN, screen was not cracked with perfect working camera!:good:
If someone from HTC is reading this, you have be back as a customer but please communicate better next time about the status of my phone, thanks

ninten5 said:
So as you can guess from my sig. I have been using HTC's before smartphones were a thing (I swear I'm not that old!)
Now this is about day 20 without a phone, I was using my flip phone from 2005 :silly: and clearly had it with HTC,
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Only 20 days and you were stuck with a flip phone from 2005? I can beat that record
My first smartphone was a HTC Qtek S200 released late in 2005 that I paid $695.00 (CA) for and was so rare people would stop to ask me about it if I was in a restaurant and had it on the table.. It had a three year warranty back then. The speaker died and they fixed it no problem
About three months before the warranty ran out the speaker again broke so I sent it in to get fixed but it wasn't 20 days it was almost two full months before I got it back. The worst part was when I got it back it was DOA :crying: Wouldn't even start.
I complained of course (in a very nice way as I am Canadian LOL) but as the phone was so old they couldn't replace it as they didn't even have any. To the credit of HTC a very nice lady emailed me to try and work something out. I actually still have her skype contact as we chatted over skype a few times.
Before the phone had even been released they offered me a free unopened brand new gold box (gold box versions are pre-retail and are used as full working demos before a phone is released) of the HTC Touch Cruise. The gold box versions were going for around $725 on ebay at that time as the phone hadn't even been released yet.
They screwed up taking two months to fix my phone and then sending it out DOA but I was blown away by their offer to give me a free pre-release phone not even on the market yet.
It was a good investment on their part. I have never bought a smartphone unless it is made by HTC since then.