I have the following problem with my HTC Touch HD. Since yesterday after i transfered 2 video files and a few pictures, when i connect it through USB, the computer doesn''t detect HTC anymore (nor syncing nor file transfer). Even the Bluetooth syncing does not work. I performed several soft and hard resets, and it seems it;s getting worse after every reset.
I bought the phone 2 weeks ago, after i sold my Apple iPhone 3G 8GB. As we speak, i kind of regret i did that...any advise for me ?
I forgot to mention: when i plug the uSB cable, the device goes recharging.
Have you tried booting your pc ?
Also try unchecking Settings/connections/Usb to Pc/ "enable faster data synchronization"
r
Andrew
What cable do you use? I had similar problems with non original (asus) usb cable.
greetings everybody..
1) i tried what you said several times, no result.
2) i get same results with the original and the other cables..
3) i noticed one thing . . . if i connect the device to a computer that i never conected before the device, it launches active sync....and Active Sync just wont interact with my device.
Did you try reinstalling ActiveSync on your PC?
yes i tried....same result. Do you think a change of ROM would solve that ?
Now, even a syncronisation using bluetooth is almost impossible, since i cant pair the computer and the device. Damn, it's like a virus or something.
stupid thought:
Do you think a change of ROM would solve that ?
Click to expand...
Click to collapse
Impossible since i cannot connect using USB. Sorry !
I too had problems with my PC not recognizing the HD. Found out that it was a problem with my firewall and anti-virus. I adjusted anti-virus settings to allow active sync to pass through and have had no problems after that.
HTC also recommends going to Start --> Settings --> Connection tab --> USB to PC and deselect the checkbox for "Enable faster data sync"
For device recharging when plugged in to USB : go to Start --> Settings --> System tab --> Power. here below the battery charge indicator, there is a checkbox. Read the message and check/uncheck as desired.
Hope this helps !!
i thought one potential source for my problem would be the antivirus, but i disabled firewall (eset at work and symantec end point protection at home) and no result what so ever.
I cand figure a way to sync the device even with the bluetooth since i cannot pair the device and the computer.
I am starting to regret i bought HTC...
Try click the Activesync icon on HD Program, there is a "Option" on the menu, click and see if you could delete all the old connect. If yes, re-establish the connection again to see.....good luck
Option menu item is disabled (i performed several hard resets)...(
Another thing i noticed. I unchecked the box (when connected to USB charge), so now when i plug the usb cable, it wont charge. But, if the device is in stand by (black screen), and i plug the usb cable, it wakes the device up. So, in my mind, i think it is something wrong with the OS, it still "feels" the USB cable, but cannot (for an unknown reason) take the necesary action.
For 4 hrs i try to sync the device with the computer using bluetooth, and i cannot manage to do so.
Is there any way to reinstall ActiveSync on my HTC device ?
daemonus said:
Option menu item is disabled. For 4 hrs i try to sync the device with the computer using bluetooth, and i cannot manage to do so. Is there any way to reinstall ActiveSync on my HTC device ?
Click to expand...
Click to collapse
My sync problem with HD and my PC with Vista, was solved as follows:
- Uninstall Windows Mobile Device Center
- Reboot and reinstall WMDC
Ton V
NLBeev said:
My sync problem with HD and my PC with Vista, was solved as follows:
- Uninstall Windows Mobile Device Center
- Reboot and reinstall WMDC
Ton V
Click to expand...
Click to collapse
Tonight i will try to install at home Windows VIsta (at work and at home right now i have XP). I cannot use my phone - no phone number in agenda and it's driving me mad. The phone rings and there are quite a few persons i dont want to talk with.. HEEEEEELP
nobody there to help me ?
If you did a hard reset, and you can connect in drive mode, but can not sync, then I am 99.9% sure that there is nothing wrong with your phone, but that your computer is messed up.
Uninstall all your antiviruses, firewalls, and other bloatware, and see if it works then.
Just a possible solution, but did you try plugging in your phone into other USB slots on your PC? Are you perhaps trying to sync it through an USB extension cord, or maybe USB hub? I had problems with my PC recognizing the THD if I tried syncing that way. Best results were plugging it directly into the back side of the casing.
The reason I'm asking this is that if you have too many USB devices plugged in, it's possible that the USB voltage drops too low and devices won't connect to the computer.
I tried on 5 different computers, all available USB ports.
On a new computer, sometimes on the device screen it shows up Active Sync but that is all, no sync occurs. If i try again on that computer, i get the same result as i get using the computer at home or work.
The device cannot conect as a Disk Drive
Is there a way to reinstall Active Sync on HTC ? My guess is that this software is all gone with the wind (even i performed a hard reset). The big question is what the hell happened ? Could be a ROM fault ? I mention i never tried to change ROM, the only software i installed was S2U2 and Core Player.
If by monday it wont work, then i'll send it into service (i have warranty). But i hate service
all out of ideas...
Any ideas ?
Which items are checked when you go to Settings/connections/Usb to Pc/ on youre phone?
Have you tried to use another memory card (because youre problems started with copying)?
Related
Dear All,
Please help, my new O2 EXEC is sitting here almost totally useless without ActiveSync.
I did a very stupid thing:
I plugged in the Exec via the USB cable before installing ActiveSync 4.0.
What used to happen (back inthe day 2001 etc) would be that windows would install its own driver for the portable device and then when you subsequently installed ActiveSync its drivers would not go in and hence ActiveSync would not recognise your device.
What is happening now seems like the same sort of issue in that now having installed ActveSync it is just sitting there saying no connection.
For ActiveSync 3.6 and below this is a documented problem and here is the fix
http://support.microsoft.com/kb/264693/en-us
BUT for me this does not work (well because there is no yellow unknown device in Device managers other devices).
In AUDIBLE terms
a) I get a du-duh sound when I plug in EXEC (like if you plugged in a USB key for example)
b) It shows up in the Device Manager-> Network Adapters as "Windows Mobile-based Device"
c) ActiveSync 4.0 or 4.1 does NOT give me the dulde-de-dah sound
d) ActiveSync shows no connections
Anybody any bright ideas? Surely I am not the only twonk to have inadvertently plugged in the EXEC first
Answers greatly appreciated.
BASICALLY HELP
PS: Have also looked at ActiveSync trouble shooter 2001, the ActiveSync 4.0 troubleshooting article from Msoft, tried switching off firewall, no result. Have tried deleting the Mobile-based Device, uninstalling AS 4.0, rebooting, reinstalling AS 4.0 or 4.1 then plugging EXEC,no good.
PPS: I convinced a friend to let me install AS 4.1 on his computer and then plugged in the EXEC and all was fine, so the EXEC itself is sound.
Maybe this will help:
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
Sorry, didn't read your message good.
Just see now you already did looked at the link....
But another idea: if your device works on your friend PC, then why not
do a clean install for the OS on your own PC?
Maybe this will solve your problem.
Dodger,
Thanks for the thoughts. Well actually thinking about a reinstall of my computer due a moments lapse of concentration is a difficult undertaking. With the backup of the on computer databases as well as over 100 applications installed, I think this would take me several person days.
Currently my thoughts are to clone the partition and then do a windows "over install" onthe clone, but logically that will not work because <of course> the whole point of an over install is that the registry and all applications are preserved.
I spent over 3 solid hours of googling, installing, uninstalling drivers yesterday trying to fix and can't believe I am the only one who has had this problem!
Perhaps somebody with a working ActiveSync can elaborate how does the EXEC show up in device manager (when its plugged in and synced), and also what device driver XP and /or Windows 2003 server would be using.
Thanks mb.
I was facing similar issue. Solution? Yes, uninstall my firewall, connect and sync with my JasjAr and then install the Firewall with Jasjar already connected !
This may help:
Open network connections on ur PC so u can see all connections.
Make sure AS (PC side) is enabled for USB
turn off JJ and plug it in to USB
Turn on JJ whilst watching the window of netwrok connections on ur PC
A new connection icon should pop up, then MAYBE dissapear again
Right click this icon, before it dissapears, and check it's enabled, then select properties
Now check the following items:
- does top box say "windows mobile based device"
- click "configure"
- under configure, is there a button somewhere (mine's working so I can't recall exactly where) that says something like "enable mobile device". If so, then you need to click this.
If this all fails, then repeat but with another USB port. The reason for this seeming waste of time is that you will get a DIFFERENT "Local area connection nn" icon, which may work for you.
I cant believe there hasnt been one mention of rebooting your PC - Which I can assume you already have done?
What OS are you running on your PC?
I have only just got my MDA PRO but this may help! as I did the same thing and for a while XP Pro wouldnt recognise the device.
Uninstall ActiveSync
Reboot PC
Install Activesync V4.0
Plug in USB Device
If there is still a problem connecting you shoudl see a USB device not recognised in your deviuce manager.
It almost seems like there is a time you have to wait before XP will respond normally to you unplugging and replugging in the USB.
Failing this you may have to uninstall Activesync and tehn remove all activesync registry keys it may have left behind! Then reboot and start again!
Just having tisproblem now, this is pïss poor of MS to still be foisting off onto us this Activesync package in such a terible state.
I've just had activesync stop working on me. It would connect but then refuse to sync anything even though it previously worked fine. I think it got upset after I booted up the PC with the Exec connected.
Anyway an uninstall and reinstall of Activesync on the PC cured the problem. Not the most robust software though.
Moandal said:
I've just had activesync stop working on me. It would connect but then refuse to sync anything even though it previously worked fine. I think it got upset after I booted up the PC with the Exec connected.
Anyway an uninstall and reinstall of Activesync on the PC cured the problem. Not the most robust software though.
Click to expand...
Click to collapse
What works for me is to turn off the handheld, and connect the cable after that. Then turn on the device if needed. Works mot of the time then.... no excuse for MS though....
I have a tmobile MDA Vartio2 and I have numerous problems with it and need to upgrade soon but this one I cant sort.
I can't connect via usb to sync with my laptop. If I set up a new connection it will sync but as soon as I reattach to sync it wont recognise the device so I can't keep everything up to date. it isn't the cables - power is fine and they work for other things.
I am runing it as I bought it 17 months ago - no upgrades or cooked roms or changes of any kind.
Can anyone help.
I want to upgrade to something else but I always sell my old ones so I want to sort the issue first obviously even if I sell it.
mobilecat said:
I can't connect via usb to sync with my laptop. If I set up a new connection it will sync but as soon as I reattach to sync it wont recognise the device so I can't keep everything up to date. it isn't the cables - power is fine and they work for other things.
Click to expand...
Click to collapse
Try turning off the 'advanced network functionality':
Start -> Settings -> Connections tab -> USB to PC
That's what I had to do to get that hack called activestin...^WActiveSync to work reliably via USB.
Really, I've not noticed any difference between having it on and off as far as functionality goes, so really, I have no idea what the RNDIS mode stuff is even good for.
I have just tried your suggestion but now it isn't recognising the device at all. It is seeing it as far as power goes - its charging over USB but activesync isn't seeing it.
mobilecat said:
I have just tried your suggestion but now it isn't recognising the device at all. It is seeing it as far as power goes - its charging over USB but activesync isn't seeing it.
Click to expand...
Click to collapse
Check activesync itself:
File -> Connection Settings
Make sure "Allow USB connections" is checked.
If that still doesn't work, I'd try the uninstall, reboot, reinstall activesync dance and see if that helps any, provided that you are using activesync under XP.
I'd also be suspecting the sync cable. Recharging a device and getting a data connection are two different things. I have a blue angel that wouls charge via the USB sync cable, but would not sync, XP kept complaining about an unknown device. Turned out it was a broken wire in the cable.
Done all of these already I'm afraid - I have 4 or 5 cables and none of them work for this - and I know they are all absolutely fine.
OK, let's take stock of things. I'm assuming that you are using XP.
Hermes with the advanced network functionality turned off doesn't show up at all when you plug it into USB. So, we have a lower level driver issue going on.
Provided that you have not turned off all sounds in your current sound scheme, does the computer make any noises when you plug the phone in? If the data side of the connector on the phone is in order, the computer will make some kind of beep noise when you plug in a USB device.
Also, have you looked at device manager when the phone is plugged in? With advanced network functions turned on, a network adapter should appear. With out the network bits, it should show up as an HTC USB Sync device.
To eliminate something on the phone software-side (I know, you said that you have not touched anything, but try it anyway, this is windows, the environment that gave rise to the term bit-rot), put the phone into boot loader and plug it in to see if the computer sees it. It should appear as a HTC USB Sync.
If it still doesn't show up, I'd be popping over to another computer and checking to see if the phone will be recognized by that system.
For the past few weeks when I plug in I get references to acquiring network addresses (like a wifi network) but then it does nothing. Now I get nothing at all when I connect apart form power.
I have already tried re-installing active sync (just done it again in case I did something wring too)
I refuse to beleive its my cables at this point because I have 3 in front of me that all worked perfectly before everthing suddenly went wrong. Unless someone had cut all of them at the same time - this couldn't have happenned.
I am going to try and plug into the pc and see what happens (as apposed to the laptop which should have the connection.
I think this is good news (on the part of my laptop) because its the same story on the pc.
mobilecat said:
I think this is good news (on the part of my laptop) because its the same story on the pc.
Click to expand...
Click to collapse
Double edged sword there...
So we have potentially eliminated the computers (good), this leaves the phone itself (non-good).
Hard reset?
Otherwise, I'd start to suspect the USB connection on the phone itself.
I would say that my chances of rescuing this phone rather than getting a new one are getting slimmer
I think it is probably the port itself and I can't do anything about that one
Anyone want to buy one with non usb syncing functionality ?
Hello,
I have got a real annoying problem with my HD. When i hook it up to a PC via the usb cable the phone is not detect, and i have tested it out on 3 different laptops. I tried a soft reset, turning the phone on and off and my last resort was a hard reset but it still dosent work.
When connected to my laptop the phone can charge via usb, and when the screen is turned off and i plug in the USB cable the screen turns on so it does know it connected. Is there anything else i can try to get it working? or would it possible be a hardware fault on the phone?
The rom version installed is 1.56.405.1(43972) wwe, radio version 1.13.25.4, protocol version 52.62.25.34u. I baught the phone from mobiles.co.uk, has anyone had ay experience with sending there phone backs under warranty to get problems fixwd?
thanks
samie
Do you have under 'Connections' settings tab (the three Windows Mobile settings tabs) a USB-PC Icon, if you do go into it and change the USB behaviour to/from advanced connection, if you have it !
That solved it for me, didn't like the advanced settting on mine.
Steeve24 said:
Do you have under 'Connections' settings tab (the three Windows Mobile settings tabs) a USB-PC Icon, if you do go into it and change the USB behaviour to/from advanced connection, if you have it !
That solved it for me, didn't like the advanced settting on mine.
Click to expand...
Click to collapse
yea, i went to the USB-PC setting and i tried all the different options but no luck. Mine only has the options Active sync(with a tick box under it to make the sync process faster), second is disk drive and the third is internet sharing. It dosent have an option for advance connection.
sst said:
yea, i went to the USB-PC setting and i tried all the different options but no luck. Mine only has the options Active sync(with a tick box under it to make the sync process faster), second is disk drive and the third is internet sharing. It dosent have an option for advance connection.
Click to expand...
Click to collapse
Are you trying with windows mobile device centre?
also did you you try it with the sync faster option unchecked?
Have you also tried another cable, if you have a ps3 its the same connection and some camera connectors are the same too
ozmoran said:
Are you trying with windows mobile device centre?
also did you you try it with the sync faster option unchecked?
Have you also tried another cable, if you have a ps3 its the same connection and some camera connectors are the same too
Click to expand...
Click to collapse
i am changing the setting on my phone Start>setting>connections>usb-pc . Yea, i tried it with the box unticked for syncing faster byt no help there. i have tried some other cable i have which are mini usb, but that didnt help aswell.
sst said:
i am changing the setting on my phone Start>setting>connections>usb-pc . Yea, i tried it with the box unticked for syncing faster byt no help there. i have tried some other cable i have which are mini usb, but that didnt help aswell.
Click to expand...
Click to collapse
It depends what OS you have on your PC is it XP or Vista
Sometimes the software isnt up to date so the phone charges but doesnt sync
Try downloading the latest drivers/software for your PC
This is active sync 4.5
By the way what are you trying to get done on active sync? are you trying to sync to outlook?
Or do you just want to look at your phone like a disk drive?
i have windows xp sp3. Active sync version is 4.5 as i did read previosly other version did casue problems with syncing.
I am trying to copy some music over to my memory card and some cabs so i can install some software. Only strange thing i last night the phone connected fine as a disk drive when i copied some music across, and since then i havent installed any new software or done any software changes on my laptop and my phone when i connected it today, firstly i tried to do it as a disk drive but it wasnt detected, so then tried active syn with the tick box selected but it didnt work so diabled it but it still wasnt working.
sst said:
i have windows xp sp3. Active sync version is 4.5 as i did read previosly other version did casue problems with syncing.
I am trying to copy some music over to my memory card and some cabs so i can install some software. Only strange thing i last night the phone connected fine as a disk drive when i copied some music across, and since then i havent installed any new software or done any software changes on my laptop and my phone when i connected it today, firstly i tried to do it as a disk drive but it wasnt detected, so then tried active syn with the tick box selected but it didnt work so diabled it but it still wasnt working.
Click to expand...
Click to collapse
From what I have read the sync may have been messed up from the music or other files transferred sometimes it due to calender Im not sure what the prob is.
Have you tried deleting the connection in activesync? then reconnect
also your SD card may be causing it Try accessing your card on your PC, take the card out of your phone and use the adapter for the card
Have you also checked the options in Activsync on the phone are they all ok?
hi all, I also have the same problem with my HTC HD...
ROM version: 1.18.707.3 (23358) WWE
ROM Date: 12/10/08
Radio version: 1.09.25.14
Protocol version: 52.49a.25.26U
My problem is the same as what SST had described. All my PCs and laptops in my home and office are unable to detect my HD phone when I connect the USB cable on it. The HD screen only showed a battery charging icon while my PC/Laptop doesn't show any device connected. I am using Ms Win XP Pro SP3 on my laptop and Ms Vista Ultimate on my desktop. Active Sync 4.5 and Ms Mobile Center has been installed respectively on each computer. I have change to different type of mini USB cable as well.
Before this, everything was fine. This only happenend 2 days ago. I have tried to soft reset for few times and hard reset for twice. It can't solve my problem. I even tried to delete all the Windows-PC that is available on the HD, but still the same problem.
When I take out the mini SD card and try to read it using the SD adapter on my computer, it cannot detect anything on the media. This is very weird, but when I insert back into my HD, it works properly in the File Explorer and I can access all the files inside. I repeat a few times and the same thing happened.
Without ActiveSync, I can't even upgrade my ROM if there is a new update available.
I really have no idea what happened on my HD. Appreciate much if anyone can enlighten me on these 2 issues.
Thank you in advance!
dcspeed said:
hi all, I also have the same problem with my HTC HD...
ROM version: 1.18.707.3 (23358) WWE
ROM Date: 12/10/08
Radio version: 1.09.25.14
Protocol version: 52.49a.25.26U
My problem is the same as what SST had described. All my PCs and laptops in my home and office are unable to detect my HD phone when I connect the USB cable on it. The HD screen only showed a battery charging icon while my PC/Laptop doesn't show any device connected. I am using Ms Win XP Pro SP3 on my laptop and Ms Vista Ultimate on my desktop. Active Sync 4.5 and Ms Mobile Center has been installed respectively on each computer. I have change to different type of mini USB cable as well.
Before this, everything was fine. This only happenend 2 days ago. I have tried to soft reset for few times and hard reset for twice. It can't solve my problem. I even tried to delete all the Windows-PC that is available on the HD, but still the same problem.
When I take out the mini SD card and try to read it using the SD adapter on my computer, it cannot detect anything on the media. This is very weird, but when I insert back into my HD, it works properly in the File Explorer and I can access all the files inside. I repeat a few times and the same thing happened.
Without ActiveSync, I can't even upgrade my ROM if there is a new update available.
I really have no idea what happened on my HD. Appreciate much if anyone can enlighten me on these 2 issues.
Thank you in advance!
Click to expand...
Click to collapse
Can you access USB when in Bootloader?
you probably know this but if you dont.........turn off phone, hold volume down button then turn phone on it should show tri colour screen
with serial written on bottom, plug your usb cable in hopefully it will say USB
atleast then you can flash
Try also deselecting faster connection on comm settings and you can also look here
hi ozmoran, the white portion screen only shown "serial" even I have already plugged in the USB cable... any idea?
thank you in advance.
ozmoran said:
Can you access USB when in Bootloader?
you probably know this but if you dont.........turn off phone, hold volume down button then turn phone on it should show tri colour screen
with serial written on bottom, plug your usb cable in hopefully it will say USB
atleast then you can flash
Try also deselecting faster connection on comm settings and you can also look here
Click to expand...
Click to collapse
this may sound a bit basic but are you using the usb cable that came in the box ?
I've found certain cables won't connect my phone to PC/laptop, they'll charge fine but no connection.
For some reason the phone seems picky about which cable it uses.
dcspeed said:
hi ozmoran, the white portion screen only shown "serial" even I have already plugged in the USB cable... any idea?
thank you in advance.
Click to expand...
Click to collapse
When in bootloader, disconnect usb and then re-connect it to phone. If bottom of bootloader doesn't change from 'Serial' to 'USB', you may find that your usb drivers need updating. Here is a guide to update drivers.
Also, before updating drivers, ensure that all correct settings in activesync have been selected i.e. 'allow usb connections' in connection settings.
Hi, Spartan. Thanks for your help.
I tried to update the USB device but the device manager doesn't show any USB-WinCE drivers at all. I guess my HTC HD USB port is faulty. Anyway how, my set is only few months old, I think I will sent it back to the dealer for a warranty claim.
Will update you guys again! Thanks!
quick update....in the end i gave up and took it to carphoneware house to get the problem sorted. They sent it off to their repair centres, who would have just flashed and updated the firmware. That didnt work so they sent it off to HTC who replaced the main board. so it looks like the mini usb connection was the source of the problem.
sst said:
quick update....in the end i gave up and took it to carphoneware house to get the problem sorted. They sent it off to their repair centres, who would have just flashed and updated the firmware. That didnt work so they sent it off to HTC who replaced the main board. so it looks like the mini usb connection was the source of the problem.
Click to expand...
Click to collapse
Thanks for the update bro
Its good to get feedback so everyone has more answers in future
The problem solved : i had same problem, after read and searched I switch and use USB to miniUSB's cable of my camera which have a round filter it pop right up (Active Sync and Windows XP).
lol @ Tihuyh!
Im having a similar issue. USB connections were intermittent, i updated the windows drivers and everything was great. Now for some reason is stopped working, havnt been able to connect by USB at all. The device doesn't show up in device manager and the bootloader screen doesnt change to USB. it will charge tho and i can access the SD card from my card reader and it works fine in the device. Its quite frustrating tho, looks like my phones going back to orange
Just goes to show that similar problems don't necessarily have the same solution.
Thanks everyone for there input. Hopefully this will help others with 'similar' issues
I recently had to replace my notebook, new one came with Vista, also coincided with purchase of Touch Pro 2.
my current kaiser (WM 6.0) works fine, connect usb, vista fires up mobile device center.
connect pro 2 (WM6.1) via usb , nothing, device center does not start up.
run active sync on the pro 2, Sync button is grayed out. I have set 'sync all pc's....' to usb in the connections screen.
have checked other threads but so far come up blank.
can anyone point me in the right direction to possible fixing this, I need to reload some software not to mention I would like to and would like to check out some of the roms on this sight.
chrisnz1947 said:
I recently had to replace my notebook, new one came with Vista, also coincided with purchase of Touch Pro 2.
my current kaiser (WM 6.0) works fine, connect usb, vista fires up mobile device center.
connect pro 2 (WM6.1) via usb , nothing, device center does not start up.
run active sync on the pro 2, Sync button is grayed out. I have set 'sync all pc's....' to usb in the connections screen.
have checked other threads but so far come up blank.
can anyone point me in the right direction to possible fixing this, I need to reload some software not to mention I would like to and would like to check out some of the roms on this sight.
Click to expand...
Click to collapse
Have you tried starting mobile device center manually? Also had some troubles now and then, reboot of my pc and softreset of my phone usually fixed my problems. Else most responses will probably include the usual: remove all partnerships and/or reinstall mobile device center.
Btw, does your device show up in your hardware list or under my computer when connect it to your USB port?
mobile devioce center (Vista) and htc pro 2
have tried pc reboots and htc reset, no go.
If i connect my kaiser it appears as a device under my computer and device center picks it up.
connect the pro 2, does not appear as a device under my computer and if device center running does not attempt a connect, if device center not running vista does not start it
also no partnerships currently set up.
did have a kaiser one , deleted this when the pro 2 did not connect
chrisnz1947 said:
have tried pc reboots and htc reset, no go.
If i connect my kaiser it appears as a device under my computer and device center picks it up.
connect the pro 2, does not appear as a device under my computer and if device center running does not attempt a connect, if device center not running vista does not start it
Click to expand...
Click to collapse
Well as far as I know Windows should at least show your device under My Computer, even without a partnership or without even having Mobile Device Center installed.
So my best guess is there is some conflict which prevents your TP2 from even connecting to your notebook. Have you tried connecting it to a desktop PC? Or are you trying to connect it through an USB hub or something? If so it is possible the hub isnt delivering enough power.
I had the same issue and ending up hard resetting my phone before I figure what I did wrong. Go to settings on TF3D then all settings. Go to connections, and under usb to pc, select active sync. If it says disk drive it will not work in active sync. Also if the enable faster data sync is checked...uncheck it. Sometimes this causes an issue.
Go to settings and choose USB->PC Settings. Here you can disable "fast synch". Now it should work, if not, activate "fast synch" ^^
YOu might want to re-instal active sync ( device center ), I had a simulair problem, and it was solved
gz reb3lzrr
rodium and vista sync
firstly thanks for the many replies.
still no go
reinstall device center
rebooted pc, reset phone.
tried with a xp laptop with active sync, still no go.
neither pc recognises the rodium phone.
when I attach my kaiser each pc 'chimes' , ie recognises the attachment and activesync or device center start up and connect
rodium nothing.
tried each of the usb ports and couple of cables, all work for kaiser non work for rodium.
Hi. I have had the same problems. Disable fast sync like my man neonoxDE said. That will help you. Altough it helped me. With Win7 you can sync with that option enabled.
(QUOTE: Go to settings and choose USB->PC Settings. Here you can disable "fast synch". Now it should work, if not, activate "fast synch" ^^)
thanks tried that as well, still no joy.
Its has if the phone is not telling the op system that its there. Ie the interupt to the op system that happens when a usb device is attached is not happening, or being ignored.
i had the same problem. i had to uncheck the box advanced network funtions. that wen you go in to settings and usb to phone.
that was the problem with my phone sync.
sorry for bad english.
Ugh
Just went through this all tonight. Also coming from a Kaiser (AT&T Tilt).
To get it functional, I had to:
1.) Add Remove Programs
2.) Remove Windows Mobile Device Center
3.) Remove Windows Mobile Device Center Driver Update (if you installed it).
4.) Disconnect USB from phone.
5.) Reboot
6.) Reinstall Windows Mobile Device Center 6.1 from CD (Sprint here).
7.) Install Windows Mobile Device Center Drvupdate. (WMDC dir on Sprint CD, called drvsomething or other, depending on if you're 64 bit or x86 on your PC).
8.) Then had to "Clear Storage" on the phone and let it clear itself (a simple reset did not let this work)
9.) Once soft reset was completed, I could connect the phone, it then found it, and worked correctly.
Yeesh.
Unchecking the box everyone is saying didn't have an effect for me, though I tried it many times before going all nuclear.
Thanks for this.
Tried this on my vista laptop still no go.
If I connect my kaiser 'installs device driver software' pop up displays and when this is finished windows mobile device center starts up.
Initial connection of pro2, nothing
After having the pro 2 connected for at least 45 mins I did get an an install device driver message, the device was unknown and device center did not start up.
so it appears that the pro2 was recognised has an unkown device
additional info
loaded down a usb moniter onto my laptop.
When I plug in the Kaiser usb monitor shows connection of the device on the specific port.
Unplug this and plug in the PRO2 onto the same port nothing shows as being connected.
rapidlycomming to the conclusion problem with the data pin outs on the USB, does anyone know of a diag program that could test this out or an easy way to check this.
save me the initial cost of checking by a repairer (which in the UK can be steep)
Although my TP2 will sync with USB, most of the time I sync via a bluetooth connection.
Have you tried doing it that way?
Maybe this will work.
One unconventional way to fix this, is to go to your phones activesync. select menu, then change it to bluetooth sync. After that, soft reset phone and connect via usb.
Windows Update
Try conducting a Windows update manually when your phone is connected via USB cable.
Cheers
andrew-in-woking
this is my problem,
when i connect my hd2 it charges but the computer doesn't recognize it. on the phone settings it is set to active sync. i also have 2 computers; xp and vista, both do the same thing.
i could careless about active sync, i just want to plug my phone into my pc and transfer files in and out. ive also tried the disk drive option but still no go?
if i enter bootloader and plug it in it recognizes the usb setting but when the phone is normal, it doesn't??
it did this with the stock rom and its also doing this with nrg titanium rom.
any help would be appreciated
Same thing here.
It charges through USB but it doesnt connect.
If i choose the storage option it works fine.
I want to sync my outlook and i cant...
What the heck...?
i know this may seem a bit "it helpdesk-ish" but try re-booting your PC
Come on... give something drastic!
Already done that, rebooted the pc and the hd2...
still nothing
djchubbs said:
i know this may seem a bit "it helpdesk-ish" but try re-booting your PC
Click to expand...
Click to collapse
believe it or not i have done that mannyy times and did alot of device manager things to try and let both computers recognize the hd2 but still nothing haha..
ive had previous hd2's and they've all connected fine untill this one, maybe its this specific one thats giving me trouble. but regardless, it charges via usb then it should be able to recognize it
Check the active sync settings to ensure that usb connections are enabled. You can tell be looking at the system tray icon - there's a read circle with a white X in it if USB is disabled.
Saying that though, if it doesn't even recognise it when the device is in USB mode, I'd try a different cable. It's perfectly reasonable that the cable could power the device but not fully facilitate a USB connection.
johncmolyneux said:
Check the active sync settings to ensure that usb connections are enabled. You can tell be looking at the system tray icon - there's a read circle with a white X in it if USB is disabled.
Saying that though, if it doesn't even recognise it when the device is in USB mode, I'd try a different cable. It's perfectly reasonable that the cable could power the device but not fully facilitate a USB connection.
Click to expand...
Click to collapse
but the thing is when i go into bootloader it recognizes it as usb and i can add customs roms and such. just not when the phone is normal weird ?
k20a1 said:
but the thing is when i go into bootloader it recognizes it as usb and i can add customs roms and such. just not when the phone is normal weird ?
Click to expand...
Click to collapse
That is very weird. Sorry mate - never heard of it doing that for anyone before.
Make sure you have the mobility center/active sync program installed on your computer. Without it it won't work.
On Vista or Seven, with the HD2 plugged in, you can find the program/drivers by launching and refreshing manually Windows Update. On XP you have to do that manually.
Good luck.
This happens to me often. In my case I have found it to be a weird driver issue. Go to device manager and look for the yellow triangle. Right click and update driver software. This worked for me I hope it helps.
bit late but just flashed maxsence and i love the look, but have allready had to restart by phone 10 times in 10 minutes. I'll wait for the next release. back to GTX for now.
Good work NRG. keep it up.
this is one of the many WM6.5 errors!
need Android soon!
Ok here we go.
The phone did not connect through activesync to my pc. When i selected to connect as mass storage it connected.
I checked for driver issues in device manager but nothing came up.
I checked the hd2's activesync. Bingo! the activesync was crashing when i was running it. I had to hard reset the phone.
Now it works fine.
My guess is that maybe a program that i installed recently was buggy and created this particular problem. Unfortunately i have about 50+ programs installed (including themes etc) and i m not sure which one it was.
I was installing all the programs again today one by one and after the install process was completed i connected the hd2 to usb to find which app was the problematic one.
After installing almost(some were found useless) all of the apps (here is the crazy part) the hd2 still was connecting through activesync....
HTC will drive me nuts...
Anyway the phone now connects correctly.
I cant understand which was the problem....
as odd as it may sound i think i figured it out.
i think its the usb cable that im using, i have to wiggle it around for it to connect to active sync but once it connects its not a stable connection as it cuts in and out.
but charging capabilities work though!
pos wire, i ordered a new wire and if that one fails also, i will have to get my hd2 replaced for faulty usb port
thanks for all the replies much appreciated
@k20a1
Try to hard reset the phone.
It worked for me.
If not again, then use your warranty!
angelossssss said:
@k20a1
Try to hard reset the phone.
It worked for me.
If not again, then use your warranty!
Click to expand...
Click to collapse
i did whenever i custom rom'd it, it still does the same thing. yes it will connect via usb while in bootloader but will not during regular phone operations lol
"Disk drive" mode not working with XP laptop
HD2 is working fine with my desktop, but wit laptop I can only use ActiveSync to browse files.
When I connect the USB cable I get:
"Found new hardware wizard"
but it tells me that it Cannot Install This Harware - Disk Drive
"An error occurred during the installation of the devie The system cannot find the file specified"
And I only have "Finish" to click - if I click it the wizard lunces again immediately and goes on and on with no end.
HD"/Leo does not appare in Disk Manager (I know ablut the drive lettering issue)
I'm sure its my XP issue, but I havent found drivers to fix that, and I'm not about to reinstall XP on my lappy in near future.
Transfer files - Solved
;
k20a1 said:
this is my problem,
when i connect my hd2 it charges but the computer doesn't recognize it. on the phone settings it is set to active sync. i also have 2 computers; xp and vista, both do the same thing.
i could careless about active sync, i just want to plug my phone into my pc and transfer files in and out. ive also tried the disk drive option but still no go?
if i enter bootloader and plug it in it recognizes the usb setting but when the phone is normal, it doesn't??
it did this with the stock rom and its also doing this with nrg titanium rom.
any help would be appreciated
Click to expand...
Click to collapse
I share the same here and I was despaired of trying to solve it with any logical, as well with illogical, measures. Such as: rebooting, changing usb cables, reinstalling activesync 4.5, etc.....etc...blla..blla...blla...
However, I solved the "Transfer files issue" by taking out the sd card from the HD2 and connect it with an external cards reader to my pc.
The card reader connected and works with the same usb cable that does not work with the HD2.
That way I load it with all files and in the same occasion I reload into my computer the daily spb backup files.
However, I have the feeling that the reason for that problem is a missing file/driver named: "Setup1.SPL" in the pc windows operating system.
In order to solve that it seems that only reinstalling windows on my pc will be the solution which defiantly do not like.