We should complain to Sony about weak signal. - XPERIA X1 General

I email Sony a complain about weak signal and this is what I got in respond:
Thank you for contacting Sony Ericsson Xperia Support.
We don't have a list of the newest updates for this phone, but I have heard nothing of your issue before, it is worth trying a reset if there is no update available.
Try resetting the hardware. To do this, hold down the two keys on the front with silver "-" signs. While you are pressing them, take the stylus and press the reset button through the top opening through the casing of the stylus.
What I also suggest is resetting the phone software via "Clear Storage".
To do this, select Start icon, then Settings, then tap the System tab. You will see Clear Storage in the top right corner.
1. The Sony Ericsson Update Service is a free download that can be found at www.sonyericsson.com, after you click on "Support" and then choose your phone model.
2. Select your country and region.
3. Under the section titled”Software and Set Up” choose, “Sony Ericsson Update Service”.
4. Download the application to your computer and install the program.
Once you have installed the program and run it, it will give you instructions on how to install it on the computer and how to run it on the phone afterwards. Please make sure the phone and the USB cable are not connected to the PC throughout the installation process. The Update Service is meant to update the software on the phone.
If you require more information, or have any other questions, please visit our website at SonyEricsson.com/X1 or call us at 1-877-7XPERIA.

Dunno what's going on here, I can't complaint: my reception is GREAT in both X1a and X1i
You should start a poll on this thread
1- Reception GREAT
2- Reception OK but...
3- Reception SUCKS

Reception good / great here... 2/4 bars of HDSPA all around my town...

signal is temprmental. i am not sure it is down to the phone though

Loco5150 said:
Reception good / great here... 2/4 bars of HDSPA all around my town...
Click to expand...
Click to collapse
Same for me..

Compared to my Motorola Q9h Global, my Xperia X1a (and my Nokia E71-2) appear to have fewer bars in the same place.
I don't want to insult anybody by suggesting that this is the case, but I hope we're not assuming that the Xperia has poor RF signal capture just because it's not showing as many bars as another device.
In my part of the world there is a notorious dead zone between Culpeper VA and Orange VA. There are very few phones that can hold an AT&T signal through this zero-bar signal area, and the Xperia is one of them.

reception is just OK. my n95 usualy has a far better signal then my x1. @ least thats for UMTS signals. GSM is fine with both.
probaly a problem of the Metal case

1- Reception GREAT

Poll up
Express yorself

achmed20 said:
reception is just OK. my n95 usualy has a far better signal then my x1. @ least thats for UMTS signals. GSM is fine with both.
probaly a problem of the Metal case
Click to expand...
Click to collapse
I'll second that, my N95 8GB has a better signal strength than my Xperia, i have owned a few Win mob devices in the past and they have all had poor reception compared to The Nokias i had at the time.

Done blame SE.. its a matter of fone operators.

nup, reception is much worse on the x1 than my k800i.
with my old phone I could get a little bit of reception at work (thick walls, no windows, lots of machinery..)
but I rarely get a signal now with the x1.. (and am unable to make calls, or they drop out half way through)
(and I am with the same provider)

But signal bars don't really represent how much signal you get. Making calls and it not dropping are the key factors you need to compare with.

Yes, however having comparison with SE P1, and my HP laptop with ExpressCard,
all on the same operator,
X1 is a bit weeker on reception.

Im also having same problem with signal on o2 in the uk, my blackbbery bold is fine, but x1 normally shows 1/2 bars

Really? Well here in montreal we have a tunnel, the Louis-Hyppolite Lafontaine tunnel. This tunnel is a dead zone, of course, but on a strong enough phone you get a link until nearly at the middle. With my X1, I got signal from start to end, the only other phones that I saw capable of doing this are the blod and E71.
Even if in my phone I see 3 bars, the signal is still very strong. Well maybe the X1 has better sensitivity, that would explain why you see 2 bars on the SE, when, conversely, you see 4 on a motorola.

X1 definitely has serious reception problem.
I am not taking about the number of bars but off and on signal are comepltely gone and it will start searching for a network.
I have tested this by putting the phone on the table and by observing the signals bars over a long period of time. Often I have noticed full signal bars and many time there are not signals at all.
Service is weak in my area but none of my pervious mobiles have shown such a poor reception.

My reception is just ridiculously bad!(I live in the Netherlands, Utrecht)
When I'm on MSN or browsing the web, or even when I'm SMS'ing,
the signal just drops. It's really starting to bug me!
I dont even have a connection when I'm on the bathroom @home..

I've noticed that it seems to be more due to the issue of HSDPA. It'll lose signal with HSDPA but then it'll connect with full bars of the older GPRS. In my opinion this would indicate that the service provider (vodafone) is the issue, not the phone.
I think another issue is that the radio antenna is actually part of the metal battery cover. If you take it off and turn the cover over you can see 4 exposed pieces of metal, I assume these are just that. Perhaps the signal you receive is so poor that even your hand covering the antenna is blocking it.

Here are the results of a hard comparison:
three (3) different devices -
HTC Polaris P3650 (ie. the 1st one)
SE X1 with radio ROM 1.11.25.76
Acer DX900
I used the same SIM card in all three in exactly the same marginal signal area (same verandah) in succession (total swap time to all three was about 10 minutes, no sudden electrical storms, weather fine and clear)
Both the Polaris and the DX900 easily found enough signal to work directly after boot with both HSDPA and GSM
The X1 obdurately stayed dumb and stupid, although it works OK in high signal areas
Conclusion: the X1 is useless in marginal signal areas. I suspect the aluminium case. It works fine if you never leave the city areas. When combined with the original underpowered battery, I now regard the X1 as an expensive toy ... pity, as it has lots of grunt (CPU, RAM, storage, resolution, GPS) but I'm simply not in the design market demographic.
I've tried 4 different radio ROM's now in the X1. WiFi, BT, GPS are excellent. GSM/GPRS and UMTS are hopeless in marginal signal areas.

Related

Phone signal strength problems - anyone else had problems

I have moved from a Nokia 7610 to a Wizard (on O2). I have fallen in love with it for all sorts of reasons.
The major hassle so far is signal strength. I'm not sure if I have a dud phone? For the last month I have run the Nokia and Wizard in parallel. I am constantly finding myself out of range or with one bar of signal. The phone doesn't function reliably with a single bar. Most irritating is that this happens at home also. (The nokia was on O2 also).
If there is not a solution to this I may have to go back to the nokia and accept what I was trying to avoid - having to carry a phone and a PDA.
Thanks - Kneale
do you have another pda phone you can run it against?
reason i ask is dont forget that nokia phones have more bars than the jams do
so for instance, 8 bars in nokia (full) would be eqiv to 5 bars in the jam (full) if that makes sense
ignore the numbers at the top, i dont know the exact number of bars
Thanks. No - I don't have another PDA phone. I realise there is a difference in number of signal bars. I'm simply not getting a good enough signal in to make it functional as a phone.
I work as a doctor and need a 100% reliable phone more than a PDA. Just beginning to get into all the software / music / video / etc. aspects of it however. Would find it hard to give up now!
Kneale
Dont expect this phone is going to have premium reception... the only phone I found exceptional is Sony Ericsson Z600 so far...
People said 1.12.0 GSM firmware would have better reception. You might try to upgrade your ROM. I think O2 provided latest official firmware as well, so you might wanna test with it.
Yes - my cda is the same. My SE 700i has a far better reception. The O2 seems to fall out of range alot - I have to out it into flight mode on then off!
I also posted a while ago that the signal strength is pretty poor. Never had much trouble with my nokia but in a few places eg work im pretty much on the 1 bar and have lost the signal on one occasion.
Thanks for this. Finally got so irritated with it that today I visited the O2 shop and then spoke to the on-line customer service. Both were very good.
Bottom line is that they are sending me out a replacement to try in case I have a dud. I'll let you know how I get on.
Kneale
i think i will need to retract what i said!
for the last 24 hours, my reception goes down and then nothing, just the dots
have to go into flight mode then out and i get my bars back
Of cource, about signal stregth, nokia is the best.
But you can improve signal stregth of your pda phone by switching it to manual network searching mode.
Go to phone/ settings/ networks/ manual.
oainot said:
Of cource, about signal stregth, nokia is the best.
But you can improve signal stregth of your pda phone by switching it to manual network searching mode.
Go to phone/ settings/ networks/ manual.
Click to expand...
Click to collapse
How will that improve signal strength exactly ?
knowsleyroader said:
oainot said:
Of cource, about signal stregth, nokia is the best.
But you can improve signal stregth of your pda phone by switching it to manual network searching mode.
Go to phone/ settings/ networks/ manual.
Click to expand...
Click to collapse
How will that improve signal strength exactly ?
Click to expand...
Click to collapse
It doesn't, but it can speed up the re-acquisition of cell (i.e. less search time).

Please help - RECEPTION ISSUES with T-Mobile MDA

All,
I got a new MDA and for some reason, it just does NOT work in my house all the time. I move my SIM into Razor, works fine. MDA would only work 50% of the time. It can not find T-Mobile network AT ALL! I would go down the street and it will pick up the signal. They I go back home... it works fine... then it will either lose signal and that would be it until i leave the house or, it will be OK for a while... Makes NO sense...
Are their upgrades or anthing i can do? This is specific to cell reception only...
Thank you very much!
wouldnt that mean that its the struture of your house which may be affecting your signal...like them big Iron beams...(not the wooden ones)
thats the only thing i can think of
but he says that his other phone works....
i have the same problem. i had a sidekick2 and a nokia before my mda. at my work (which is in a concrete/brick building) i get zero 0 reseption. my other 2 phones work fine. the other two phones do not have external antenas either. i called tmo cuase i was very pissed after spending XXX.XXX on the phone and having it not work. where as my other phones with the same carrer did. they said that the MDA does have a known problem with ant. weakness.
its so bad im on the fence about returning the phone. but i love the phone so its a tough call. i just switch the sim out at work so i have a phone. such a pain in the ass. i have week left on the 2week buyer remorse buy back. its the other thing i hate about the phone;.
Reception
I'm having the same problem with my mda. this is the second mda I've had and it sucks. I also can take my sim out and place in another phone and have a signal. I just got off the phone with Tmobile and was told there was a tower down in my area. I attempted to explain to the individual that my other phones are working and it has to be a mda problem. I'm on the verge of switching to a Blackberry. any suggestions would be appreciated.
Re: Reception
bennyhill said:
I'm having the same problem with my mda. this is the second mda I've had and it sucks. I also can take my sim out and place in another phone and have a signal. I just got off the phone with Tmobile and was told there was a tower down in my area. I attempted to explain to the individual that my other phones are working and it has to be a mda problem. I'm on the verge of switching to a Blackberry. any suggestions would be appreciated.
Click to expand...
Click to collapse
There is a posting over on howardforums MDA boards about this very issue - Guy there gives a tutuorial on how to mod the antenna in the MDA and several people claim much better reception.
The antenna mod works, tried it yesterday. btw, it's here (had to search a bit)
http://www.howardforums.com/showthread.php?t=895090&highlight=mda+antenna+mod+tutorial
I didn't want to open this cute little thing up - felt like I would be doing an operation on one of my kiddies [No daddy that hurts ]...Couldn't do it...
what I did do was tape on the backside of the battery cover, two 1 1/2 half inch bass bands [maybe a 1/4 inch each] Didn't think it would do anything but by gosh, I'm sitting at my desk where I'd get 2 bars and the reception meter is full.
I'll have to update to see if it does anything for reception at home [has anyone noticed most of the reception problems happen at home?]. Will let youse know...
did you connect the bass bands to anything? Or just tape them there? What *are* bass bands anyway? Make pictures
Glad I saw these posts. I am having the exact same issues as everyone else. My Treo 650 had perfect reception everywhere and now this MDA is not getting the same level at all. As per the previous post, can you describe what bass bands are and how you attached them?
This may or may not be any help to any body, but just to report on my experience....
I have an MDA Vario which I tried with a TMobile SIM to make sure it worked before I unlocked and put my Orange sim in....
The Tmobile signal was max at home, when I put my Orange sim in I could only get between 1 and 2 strength bars.
Since upgrading my firmware from 1.6.x to 2.17.x I now get max signal all the time on Orange.
Hope this helps someone (moral of story - update firmware)
Regards
Mark
I'm quite clueless with anything you guys are talking about, the wizard is my second mda, first one was the compact, and I've never had reception problems, I have vodafone as carrier and it says 100% all the time, and analyzing the radio a bit with p3kit says the signal is usually stronger than the phone can perceive, although I must admit I had a bit of problems when I was abroad in rural areas, but switching to tmobile for a tiny while fixed that, I guess a weak signal can still be received fine outside and poorly inside

TYTN - Weak WIFI Signal

Hello All,
I am wondering if you can help. I have a Linksys N router at home which is supposed to be 4x the area of coverage from a g. It is in my basement and the signal in my bedrooms is very weak. I purchased a Linksys signal booster and plugged on the first floor to repeat the signal to the bedrooms.
Here is the problem: I use my TYTN on the first floor close to the basement window and the signal is ok but when I move farther on the first floor the signal becomes very weak - not to mention how weak it is upstairs in the bedrooms.
I tried it with my Univeral and it is a killer full bar signal. This leads me to believe it is either my wifi is busted on my TYNT in terms of reception or they have very weak WIFI antenas. Can someone confirm if they have a similar problem?
Thanks,
Gilbert
yes i think there is a problem with the signal
he is very weak!
Both Universal and Blue Angel have better wifi signal than hermes...incredible... I wonder how htc project device...
Both Universal and Blue Angel have better wifi signal than hermes...incredible... I wonder how htc project device...
At least it got better WiFi-signal than the Wizard...
Change the mode to 'best performance' and try again.
Cheerio
Howard
El_Mar1ach1 said:
Both Universal and Blue Angel have better wifi signal than hermes...incredible... I wonder how htc project device...
Click to expand...
Click to collapse
I don't know about Universal, but I have a BlueAngel and it doesn't have better wifi signal than Hermes. Hermes a lot better for me, mine is an HTC TyTN (WWE) #628.
FWIW I have both Blue Angel and Wizard devices -- the Wizard's WiFi is far superior to the BA. The BA can barely pick up the signal for my office network, but the Wizard can connect to it from outside.
You should try to adjust the battery vs. performance slider in wifi settings
and report if the signal is stronger then.
I haventh had the opportunity to test the wlan yet myself.
Guys, i have use ALL HTC devices so far and i can surely say that their wifi chipsets in terms of signal strength is totally crap( i have made lots of tests comparing to other PDA brands).
I haven't used an HTC Hermes so far but i am afraid( judging from your saying) that the problem still persists.
I've done a quick test: opened wififofum on BlueAngel and Hermes, and walked around the house.
BA found 13APs, while TyTN found 22. At some point BA was seeing 7/13 while TyTN 11/22.
So, TyTN is far superior
Well here is the deal.
I tried my universal in my bedroom and it has full bar and then tried it with my Tytn and it has one bar!!!!!
I have a linksys N router in my basement and a signal booster in the first floor and this is adquate to boost the signal to my second floor bedrooms. But instead, all other devices have excellent reception but my tytn has one or two bars to the max when i put it in best performance mode. I am running a surge on wifi signals in my house and it is still weak.
WTF
Gilbert
Sorry If I'm kinda jumping or hijack this thread. Although this thread I guess is better than I start a new thread. My Prophet also sucks when receiving WIFI signals. I have an Alpine, an 02 Zinc, a nintendo DS, a laptop. dudes, my prophet couldn't even receive signal on the next room adjacent to where my router is. but for everything else in my devices, it can go as far as outside my house. probably 15meters away from the wifi, but can still browse. my prophhet can only receive wifi signals if i put my phropet besides the router itself. then slowly moving away but not exceeding 10 FEET. I mean what the hell is the wlan for if it ain't going further than 10 eet from the router. in my devices here's from the farthest to the weakest:
1. My Laptop of course: can still watch youtube outside the house.
2. My Alpine: dudes the signal rocks! even thru my inside gates.
3. My Zinc: slightly nearer than my alpine.
4. My NDS: kinda halfway than my Alpine.
5. My Prophet: worse: you should be beside the router. then why i don't i just open my dang PC and browse from it.
I have all these device with me.
for about sometime I also had the nokia n91. wifi signal's pretty good too. I just sold it out since when browsing heavy sites, the explorer turns off. I freakinly hate my prophet for it's ridiculous wifi connection. Currently I'm flashing all available rom there is just to test my WIFI reception. Hope you guys observe my tests. thanks!
What I want to say is that the wifi singnal has matters with the barrier in the space and the network condition itself. Beside that ,I made a test before,the wifi singal on WM6.1 was better than WM6.Maybe you can try to update your OS version.

Antenna Strength - (Telstra)

Does anyone know if its possible to boost the strength of the antenna (either by software or hardware)
I'm located on a mine site in remote West Aust where Telstra Next G is the only coverage we have.
I've found that out of all the my work colleagues, the HD2 has the worse reception of all. Comparing it to a friends iPhone he can get a signal in many places I get none, and once I've reached an area where I do have 1 bar (out of 4), he's usually got 3 bars (out of 5).
I've done a fair bit of Googling/etc but haven't really found anything. I've updated to the latest Telstra ROM (1.72), and that was no better. Also tried a couple of other ROM's from the HTCPedia site (eg Dutty's) but they were even worse.
Are there any software tricks to boost the signal? Can I get it modified to have a better antenna installed, or even have an external antenna connection fitted? I've tried one of those inductive antenna's that clips to the back but that didn't help.
Cheers
Peewee
HD2 antenna
I have a similar problem and have fired an enquiry off to the guys at 'comnet' to see if a high gain antenna can be hooked up to a universal inductive cradle for my HD2.
I will only try it out if I can find someone who has got it working.
There are such things as local area booster relays, but, you would have to get one for the correct frequency and they are not cheap.
Try the latest release radio in the radio thread in the ROM development forum. Its the best so far.
Make sure its compatible with your ROM.
i tested USB Dongle with a laptop to all areas that I would use the mobile at high-speed, loads of places worked and then order a batch of HD2's, the signals are so poor on the HD2 that made me anoyed.
I do have vodafone's suresignal which helps, but not the point.
I have wondered if the metal plate on the back is being a problem, but not tested any combinations yet
I've tried an inductive booster (~30cm aerial), definitely makes it better, but still worse than other phones.
With removing the metal cover and using the inductive aerial its a little better again, but still not as good as other phones.
Most the phones I have had have lost reception at the back of my local Coles, including a Blue Tick SE W705... But not the HD2... Not only do I keep signal I've had several calls there while shopping...
What phones do your mates have?
Maybe its a band issue...
Maybe because the OP is in a mine site? It may hinder the reception, I dunno.
I'm on a mine site with only a Next G tower, and its been specifically positioned so you can't get reception in certain parts.
However, standing side by side with a few other phones, I'll get nothing on the HD2 (sometimes even with the inductive aerial) and mates iPhone 3GS will have a bar, as will another mates Nokia 6120.

Signal Issues

Hi there
I got my Desire HD last week from MPD with an upgrade on my o2 contract. Generally it all works pretty well and I'm very happy with the phone, what I have noticed however is that the phone reception is actually worse than it was on my Touch Pro! On my drive home from work I used to be (using a hands free kit) make the odd phone call even though it's a fairly remote office, but with the new phone the reception is at least one bar lower or it can't find any reception meaning I can't make calls.
Anyone else experienced signal issues on any phone network?
I was hoping this wasn't just me, looks like it is though :S
Mine seems as good if not marginally better than some of my previous phones (hd2 - Iphone 4)...
Could be a temp issue with a Cell tower or something ???
My signal is far more shaky than my old Nokia n96. Not sure why yet but the phone seems to have a pretty bad death grip problem. Loses 2 bars of signal and a bar of wifi.
Sent from my Desire HD using XDA App
Mine also seems to be worse than my htc magic
Better than my HD2 (Vodafone Impaired OS) and the girlfriends Hero (2.1)
Planescape said:
Hi there
I got my Desire HD last week from MPD with an upgrade on my o2 contract. Generally it all works pretty well and I'm very happy with the phone, what I have noticed however is that the phone reception is actually worse than it was on my Touch Pro! On my drive home from work I used to be (using a hands free kit) make the odd phone call even though it's a fairly remote office, but with the new phone the reception is at least one bar lower or it can't find any reception meaning I can't make calls.
Anyone else experienced signal issues on any phone network?
Click to expand...
Click to collapse
Same problem here,
I've tried several simcards from diffirent carriers, no luck though.
I don't know if this solution has come through this board yet, but what i've found out @ some other board is,
Menu > Settings > Wireless & Networks > Mobile Networks > Network Mode
this option i've put it on "only gsm" instead "only WCDMA" or "automatic WCDMA/GSM".
for 2 days i've had a pretty good signal without losses, @ the moment i,ve the same probs again, since i am listening MP by earphone.
i will try again without earphone and update this reply asap.
edit:
well, i've put the earphone off and no response, still no phone signal.
a reset will do the thing for me. i't pretty annoying.
Thanks for the response, i'll try the gsm only option and see how it is at work.
If that works the next thing I need to do is get it to stop asking me to choose an alternative network when it can't find o2.
click under the option "network mode" on mobile carriers/providers and then on automatical select.
tbh most phones made out of metal are more sensitive to the so called 'death grip' is the DHD like the legend where the antennas are built into the rubber covers ?
cause when i had the legend reception is good until you hold it in ways that more or less completely block the antenna locations on the legend blocking the top would drop wifi and blocking the bottom cover would drop the mobile reception.
while you notice it i never once had it make me drop a call even in low reception areas. however i would imagine most unibody phones would have similar issues because you know metal tends to shield the antennas
noobdeagle said:
tbh most phones made out of metal are more sensitive to the so called 'death grip' is the DHD like the legend where the antennas are built into the rubber covers ?
cause when i had the legend reception is good until you hold it in ways that more or less completely block the antenna locations on the legend blocking the top would drop wifi and blocking the bottom cover would drop the mobile reception.
while you notice it i never once had it make me drop a call even in low reception areas. however i would imagine most unibody phones would have similar issues because you know metal tends to shield the antennas
Click to expand...
Click to collapse
Yes, the antennas are built into the rubber covers

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