Hi
Hoping someone can help me!
My Touch HD has been working fine up until yesterday, and now for some reason it is no longer sending emails. I know the settings are right because it was working fine until yesterday.
I have done a hard reset, and installed an alternative ROM but still no luck. My email server itself is working fine.
Any ideas please, it's driving me mad!
Thanks in advance.
Ben.
Anyone help!
Ben,
You'll have to give us a little more to go on.
Who is your Mail Provider?
What error are you getting?
Anything else that might help.
Paul.
MrRalphMan said:
Ben,
You'll have to give us a little more to go on.
Who is your Mail Provider?
What error are you getting?
Anything else that might help.
Paul.
Click to expand...
Click to collapse
Also are synchornising your mail by using WiFi or 3G
Provide Sreenshots if you can
Hi - I'm having a similar problem on my Touch HD. I have a POP email account set up which connects and downloads emails absolutely fine when I'm on Wifi or connected via Activesync. However when I am on a data connection (i.e. GPRS, 3G, etc) it comes up with an "synchronisation error", and suggests I edit my connection settings. The data connections works for everything else, including web browsing and other applications that require it. Its almost as if the mail application isn't being allowed access to the data connection unless its over wifi.
davehodgkinson said:
Hi - I'm having a similar problem on my Touch HD. I have a POP email account set up which connects and downloads emails absolutely fine when I'm on Wifi or connected via Activesync. However when I am on a data connection (i.e. GPRS, 3G, etc) it comes up with an "synchronisation error", and suggests I edit my connection settings. The data connections works for everything else, including web browsing and other applications that require it. Its almost as if the mail application isn't being allowed access to the data connection unless its over wifi.
Click to expand...
Click to collapse
Check your service provider.
I had this problem once and they were "playing" with the POP access over GPRS.
I would give them a quick call.
Regards, D
Yup, sounds like I am having the same problem as DaveHodgkinson.
Can download emails fine, can access the internet fine. Just can't send emails. I know all my settings are correct as they were working fine previously, plus I can send/receive via Outlook and webmail absolutely fine. I have a QIQ hosting package with my own domain that I use for email.
I have read about other people having this same error on their WinMo devices, but have not been able to find a working solution for it.
The error message I get is "the message could not be sent. Check that you have network coverage and that your account information is correct. The try sending again".
Well I do have network coverage, and the account information is correct, so what next!!
This fault renders a major function of the phone unusable.
I doubt this is a "fault".
I'll bet your mobile provider is blocking port 25 making everything else not matter.
Get a telnet client and make sure you can telnet to your mail server on port 25.
Use your wireless providers SMTP server.
Cheesy Dave said:
Check your service provider.
I had this problem once and they were "playing" with the POP access over GPRS.
I would give them a quick call.
Regards, D
Click to expand...
Click to collapse
Great thanks for the advice - I'll give TMobile a call and let you know what they say
Shonky* said:
I doubt this is a "fault".
I'll bet your mobile provider is blocking port 25 making everything else not matter.
Get a telnet client and make sure you can telnet to your mail server on port 25.
Use your wireless providers SMTP server.
Click to expand...
Click to collapse
From searching google this problem appears to be too widespread to be operator specific. I have tried an alternate port and that also fails. I am on o2.
anybody anymore ideas?
Planetgong,
If you are on O2 UK, this worked for me:
If you can't get your own email providers SMTP settings to work then you can use O2 settings for sending email (while keeping your own email provider for incoming email). To do this your main email settings should look like this...
Outgoing Mail Server (SMTP)
Host Name: smtp.o2.co.uk
User Name: [email protected]
Password: youro2password
Your Advanced settings should look like this...
Outgoing Settings
Use SSL: Off
Authentication: Password
Server Port: 25
If you can't remember your O2 username and password (you will have registered this when you activated your phone) then just register another one at www.o2.co.uk (the 'Register' link is near the top left corner).
Hi
Thanks for the reply. I've just tried that but get the same error message. Can you tell me where I can find the advanced settings?
Planetgong,
Assuming you can log onto your o2 mail box on your PC/laptop. And sign out again.
Go through email setup, my outgoing mail server is smtp.o2.co.uk, tick outgoing server requires authentication, untick use the same name and password. Under "advanced server settings" (at bottom of screen) have both boxes unticked. Make network connection O2 active (not The Internet).
done and next.
Enter O2 user name and password
continue to end of setup.
Then try it!!
Hi
Thanks for the reply. Unfortunately this still didn't work. It is like my Touch HD has suddenly decided to stop all outgoing SMTP connections. I have tried so many different things now and it still isn't working!
Just found this :
http://social.microsoft.com/Forums/en-US/windowsmobile/thread/26ddec22-6854-40bf-a9de-4c50211302e2/
http://www.tracyandmatt.co.uk/blogs/index.php/2008/09/18/windows-mobile-6-1-smtp-issues
Although the problem is supposed to be solved on the version of Windows Mobile on the Touch HD, it clearly isn't! Cheers Microsoft.
Not sure what to do now. Don't see why I should accept a phone that all the features don't work on?
I've also got the .cab fix installed linked to by the traceyandmatt site.
Juggler258 said:
I've also got the .cab fix installed linked to by the traceyandmatt site.
Click to expand...
Click to collapse
Would be nice to know how it works!THX
davehodgkinson said:
Hi - I'm having a similar problem on my Touch HD. I have a POP email account set up which connects and downloads emails absolutely fine when I'm on Wifi or connected via Activesync. However when I am on a data connection (i.e. GPRS, 3G, etc) it comes up with an "synchronisation error", and suggests I edit my connection settings. The data connections works for everything else, including web browsing and other applications that require it. Its almost as if the mail application isn't being allowed access to the data connection unless its over wifi.
Click to expand...
Click to collapse
hi,
disable your proxy. that might help
goto settings, tab connections, then select connections
next select 'setup my proxy'. go to tab 'proxy server' and uncheck 'this network uses a proxy server'
freggelfrot said:
hi,
disable your proxy. that might help
goto settings, tab connections, then select connections
next select 'setup my proxy'. go to tab 'proxy server' and uncheck 'this network uses a proxy server'
Click to expand...
Click to collapse
Proxy is unchecked, still no access. Can I return the phone on the basis it isn't able to perform all the functions it is supposed to?
planetgong said:
Hi
Thanks for the reply. Unfortunately this still didn't work. It is like my Touch HD has suddenly decided to stop all outgoing SMTP connections. I have tried so many different things now and it still isn't working!
Just found this :
http://social.microsoft.com/Forums/en-US/windowsmobile/thread/26ddec22-6854-40bf-a9de-4c50211302e2/
http://www.tracyandmatt.co.uk/blogs/index.php/2008/09/18/windows-mobile-6-1-smtp-issues
Although the problem is supposed to be solved on the version of Windows Mobile on the Touch HD, it clearly isn't! Cheers Microsoft.
Not sure what to do now. Don't see why I should accept a phone that all the features don't work on?
Click to expand...
Click to collapse
Didn't work for me! couldn't send any email anymore! Restored a backupfile
Related
I can not use any of my email accounts (gamail, yahoo) on my phone,
when I press send/recive appears message:
cannot connet with current cooneting setting, if you want to change go on connection settings
but my internet (Explorer or Opera) is working perfectly
if anyone have a clue please save me
Did you set up the incoming/outgoing servers manually?
I'm not sure if it's the case but I registered at izymail.com and then used the izymail servers and it works a charm.
How about you try that?
E-Mail issue to be solved!
What providers (GSM and mail) do you use?
I do have the same problem and several others posted exactly this issue in several other threads.
This definitely is a problem which hasn't been solved.
Isn't there a charming developer out there who knows how to solve this
By the way, recommending to change the e-mail provider does not really help and obviously not solve the issue!
Did you choose a connection in Email setup? My Dual asks me which connection (internet, business, vpn etc.) to use. It's in the window for smtp server under advanced options. There you can select the correct setting. Maybe you have the wrong in there.
Cheers, Dennis
Maybe there's a proxy set in your 3g connection. I have vodafone and is automatically setups a proxy, which causes email and live messenger problems. Just disabling the proxy in connection settings worked for me.
No Proxy
I figured something strange out. If I disconnect the 3G connection in the Comm manager, then press send/receive the device once connects with the e-mail server and even downloads the headers. As soon as I want to download an e-mail I get the same message again: "Could not connect to server, check your inbox account login-information"!
That drives me insane! If I disconnect again from 3G and then press send/receive it works again - JUST ONCE.
It's the same for POP or IMAP.
Would be nice if somebody could help out.
Thanks in adavance
I have had exactly the same problem since I installed the Mary 6 ROM on my touch dual and have the problem with two different email accounts so It's definitely not an issue with those settings.
When you install the new ROM it auto detects your network (I'm on T- mobile UK) and sets up all of the connections automatically so I'm guess the problem lies there.
Does anyone know where I can verify that these settings are correct?
matcrads said:
I have had exactly the same problem since I installed the Mary 6 ROM on my touch dual and have the problem with two different email accounts so It's definitely not an issue with those settings.
When you install the new ROM it auto detects your network (I'm on T- mobile UK) and sets up all of the connections automatically so I'm guess the problem lies there.
Does anyone know where I can verify that these settings are correct?
Click to expand...
Click to collapse
I had the same problem on t-mobile uk after flashing the new official 6.1 rom.
I solved it by disabling the proxy server START-SETTINGS-CONNECTIONS-CONNECTIONS-MANAGE EXISTING CONNECTIONS-PROXY SETTINGS. Internet access still works I also did a hard reset after flashing the rom, but that may not be relevant.
I'm just wondering why my hotmail email account uses my data connection even though I have an active wifi connection. My gmail and yahoo connects to the wifi no problem but when I do 'send/receive' with my hotmail, it always uses the data connection. Anything to change this setting? Thanks.
We are together in this I guess
Good question! I was wondering why it happens too... I went through the registry, I made a hard reset (Was thinking the problem due the fact I imported mails using a backup problem)... nothing... there is no way to solve it! I think there is someproblem in messenger by itself and the solution might be installing another version?... Any idea anyone
I have this problem too, i go into communications, then disable cellular radio, and activate WIFI, then my hotmail updates over wifi, Strange, some kind of fix for this would be good.
Does anyone know if there is a fix?
In the email account settings try changing connection to "The Internet" instead of the default one (mine said "T-Mobile Internet").
This way email will go via WIFI if available, otherwise via 3G/GPRS... as it should
The problem here, and why it's set to default to HSDPA for email, is the outgoing SMTP server. Orange in particular block the use of any SMTP server other than their own, but of course their smtp won't work when you're connected via wifi. Thus on mine I set it to use Orange Internet for everything (idiotically it wasn't defaulting to that, so no outgoing email when on wifi).
Ideally this really needs different smtp settings when you're on wifi - anyone know a way?
arfster said:
The problem here, and why it's set to default to HSDPA for email, is the outgoing SMTP server. Orange in particular block the use of any SMTP server other than their own, but of course their smtp won't work when you're connected via wifi. Thus on mine I set it to use Orange Internet for everything (idiotically it wasn't defaulting to that, so no outgoing email when on wifi).
Click to expand...
Click to collapse
I'm no expert, so put me right if I'm being dumb here:
I'm with Orange (UK) and use my own email account (incoming POP3 and sending via SMTP).
I seem to be able to both send and receive mail quite happily via HSDPA even though it's not Orange email. Am I missing something ?
- Steve
Hrrrm, maybe just a yahoo email thing then. I can't use their smtp on orange HSDPA.
arfster said:
Hrrrm, maybe just a yahoo email thing then. I can't use their smtp on orange HSDPA.
Click to expand...
Click to collapse
If it's of interest, the email through my own server requires the mail client to log in for both sending and receiving, and the word SMTP doesn't appear in the server name. Perhaps this helps Orange to "miss" it ?
- Steve
I have the same problem, but a lot worse. My HD doesn't use my wifi for anything, unless I deactivate my data connection. It's really annoying, especially since I previously had a Diamond, and that worked perfectly!
Any tips would be VERY much appreciated!
johncmolyneux said:
I have the same problem, but a lot worse. My HD doesn't use my wifi for anything, unless I deactivate my data connection. It's really annoying, especially since I previously had a Diamond, and that worked perfectly!
Any tips would be VERY much appreciated!
Click to expand...
Click to collapse
Same here. I thought it was just opera that wouldn't use wifi, but its everything. All my apps seem to use my data connection rather than wifi.
Sorry to dig up an old thread, and I don't know if the solution is elsewhere (I've been searching for hours), but I think I've sorted hotmail to connect using wifi here:
http://www.dugaldwilson.com/dugald/archive/2009/02/17/54.aspx
Another solution would be to use 'No data' app and toogle off 'internet' & 'wap' so data connection is not available so phone can only use wifi. If at some point you want to re-use data connection, just toggle them on again.
Hi there,
I have set up my POP3 email account on my HD (though have set to leave messages on server) and it works fine on Wifi (checks, downloads, sends, etc). However when I'm not on Wifi and I'm on TMobile data (HSDPA, 3G, GPRS, etc), I get an error when I try send and receive. It comes up with "error synchronising" and a popup appears at the top saying...
"Cannot connect with current connection settings. To change your connection settings, tap settings." If I go into settings, I get the list of connections, but can't see anything in there that needs changing. I'm on T-Mobile in the UK, and it lists "T-Mobile Internet" and "My Work Network". If I go into the T-Mobile Internet settings everything seems fine in there. And it all works when I go into the web browser, or Youtube app, etc.
Its almost as if the mail app doesn't have access to the data connection unless its over Wifi. Is there something I'm missing, or an area where you can tell it when to use the data connection? I've even tried manually enabling the data connection through the comm manager (rather than it starting when an app needs it), then switching to mail and clicking send/receive - still the same error.
Thanks,
Dave
Can anyone help me? I'm not sure whether its connected but I also have a problem where another programme (Lotus Notes Traveller client) doesn't seem to be able to get access to the internet connection on the phone, regardless of whether its Wifi, 3G or anything else.
Thanks.
this may sound odd but bare with me! i can get on the net and emails but my hd would not check emails when in standby no matter what i did. I then realised i couldnt send or receive mms messages! all the settings seemed ok. Anyway in my mms connection i changed the wap setting to 1.2 from 2 and my mms worked! But since then my phone now checks email in standby! I didnt realise they were connected but may be worth checking.
Gav
How do you change that wap setting. I have the same problem, but on T-Mobile USA
Hi,
I found I could sync emails using Wi-Fi ok but got the dreaded "failed to sync" message when using the GPRS method. I am also on T-Mobile.
The problem is T-mobile only let's you send emails using there smtp.
You need to go into the email options menu and keep clicking through the settings until you get to the send using smtp box, here you need to type smtp.t-email.co.uk
This will send mail using the T-mobile network.
Please post back if this helps
Grez
Thank you - works perfectly for me! Good call!
so my pro.lem is that i get a connection erro on twitter , hotmail and weathe. somehow the hd2 thinks thatim roaming since it asks me aboutroaming befor setting up hotmail and weather.but im not. any suggestions?
What mobile provider are you with - if it's T-mobile then I am guessing your hotmail problem is the usual proxy server problem which has been covered in a number of threads - go to settings, click menu then all settings, click on Connections, click on connections, click on set up my proxy server (you'll need iddy biddy fingers) then remove teh tick in the 'This network uses a proxy server to connect to the internet' box.
As far as your other data problems - they sound very similar to mine:
http://forum.xda-developers.com/showthread.php?t=586199
I haven't tried Twitter but I am guessing I'd have the same problems.
Tried calling T-mobile - but they don't support the non T-Mobile branded version of the phone.
Yup, it's sounds as it may be that (if you're on T-Mobile) - Rovex suggested the same as above, and that seemed to do the trick.
im not on tmobile. But you're right! somehow there were Proxy Settings (by default?) i deleted that and now everything is working like a charm
I got HD2 last week and I can connect to everything(HTC Sense weather etc) online via mobile network except checking my email and MSN Messenger. Those two only work then the phone in on wifi.
I have a 10 GB data plan as part of my subscription so I should be able to use those. Have I done a setup error? Or could it be my mobile provider blocking usage of those two services?
I have looked at my mobil providers homepage and it says nothing about those two service being blocked.
Any thoughts?
In your internet settings unselect "This network uses a proxy server to connect to the internet". I had the same problem on T Mobile UK and now everything works.
Yes, Sometimes after soft reset... But fix it is easy.
if unselect this proxyserver setting isn't something to do with security by the mobile provider?
slimadey said:
In your internet settings unselect "This network uses a proxy server to connect to the internet". I had the same problem on T Mobile UK and now everything works.
Click to expand...
Click to collapse
Thanks alot. It works for me too
Euroman28 said:
if unselect this proxyserver setting isn't something to do with security by the mobile provider?
Click to expand...
Click to collapse
no, the proxy just holds copies of web pages soo that you don't connect to the website every time. there is no difference by not using the proxy
slimadey said:
In your internet settings unselect "This network uses a proxy server to connect to the internet". I had the same problem on T Mobile UK and now everything works.
Click to expand...
Click to collapse
I am having this same problem, but i have checked the proxy settings and the proxy is not configured.
any other ideas what it could be?
PS, I'm on vodafone if it makes any difference.
Thanks
I guess that your data plan covers only Internet browsing (port 80 and 443), email is on port 110 (in) and 25 (out) and Messenger on still another port, they must be blocked as you guessed in your first post. Orange implemented the same kind of restriction in France with its so called "Internet max" option, what a joke!
shortie1987 said:
I am having this same problem, but i have checked the proxy settings and the proxy is not configured.
any other ideas what it could be?
PS, I'm on vodafone if it makes any difference.
Thanks
Click to expand...
Click to collapse
I have had this problem for 5 days now. I have tried different roms, hard resets and the proxy connection but it will not let me sign into msn or hotmail. Marketplace works fine though. I am also on vodafone but I tried to connect via a wifi hotspot and it still failed.
The only thing I can think of is that I recently deleted all of my msn contacts via outlook on my computer. I think that this has somehow messed up my profile and so the phone won't connect.
There is a help section on the live app which redirects you to a webpage. You fill in some details about your phone, operator, problem etc but the 'submit' button wouldn't work for me, so I didn't get anywhere.