Driver Installation Problem - Touch HD General

I previously had Touch Diamond and sync without any problem with my Laptop thru windows mobile device centre but i just received my new Touch Hd but when i connect it always search for DRIVERS and when it finishes i just cannot connect.It will give me a message that DRIVERS ARE INSTALLED SUCCESSFULLY but i cannot see my device when i open the Device Centre. I restart both the computer and the touch Hd without success. What do i do? I checked HTC website but NO drivers to download.

Alkali said:
I previously had Touch Diamond and sync without any problem with my Laptop thru windows mobile device centre but i just received my new Touch Hd but when i connect it always search for DRIVERS and when it finishes i just cannot connect.It will give me a message that DRIVERS ARE INSTALLED SUCCESSFULLY but i cannot see my device when i open the Device Centre. I restart both the computer and the touch Hd without success. What do i do? I checked HTC website but NO drivers to download.
Click to expand...
Click to collapse
Have you tried Windows Update instead? Apparently you need to update Mobile Device Center (damn-american-sic) to get the Touch HD to work properly. I didn't have the problem due to downloading and installing the updated version in the first instance from scratch on plugging in Blackstone.

Thanks my friend but how do i do that? Pls send me a link.

Alkali said:
Thanks my friend but how do i do that? Pls send me a link.
Click to expand...
Click to collapse
um... what? You mention Mobile Device Center rather than Active Sync, therefore you must be using Windows Vista. Windows Update is part of windows. there is no link I can give you other than it's in your Start -> All Programs -> Windows Update.
I honestly don't know how you can be running Windows Vista and not know about Windows Update. Even if you have a pirated version of Windows, you should still know about it because you have to disable Windows Update to not get your system to lock up when it tries to authenticate itself on the update service automatically!
Open Windows Update, if you have an old version of Mobile Device Center, there will be an update there for you. If you already have this updated version then I don't know what's wrong for you.

I do understand. I have windows Vista (Genuine) and everybody knows of windows update and my system update daily.To be honest there is no particular update for WMDC atleast i cannot see any that's why i come to you people for help.

Alkali said:
I do understand. I have windows Vista (Genuine) and everybody knows of windows update and my system update daily.To be honest there is no particular update for WMDC atleast i cannot see any that's why i come to you people for help.
Click to expand...
Click to collapse
Applogies, my confusion was the way that your post sounded like you were asking for a link to Windows Update!
When you connect your blackstone, does it pop up with a message on the phone screen asking if you want to connect as ActiveSync, Disk Drive or Internet Sharing or does it do nothing? If it does nothing, there's a chance that it might have been accidentally set to automatically connect to one of the options other than ActiveSync, thus not showing the phone in Device Center
If this is the case, on your blackstone go to Settings (either Start -> settings or the settings tab of TouchFlo3D then "all settings" on the left soft-key at bottom left of screen) then Communications tab, then USB to PC and see if the bottom check-box is selected. Select the top most radial button (or confirm that it is selected) and try connecting to your laptop again.
If that doesn't work, go back to the USB to PC screen and make sure that the checkbox saying "clear this check box is ActiveSync does not recognise the device" is unchecked. (alternatively check the box if it was previously unchecked, just in case!)
If those don't work, I'm not sure what else to suggest!

Download WDMC link
Here you go dude:
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-center.mspx

Thanks but i already have the WMDC. Is this an update or

Related

Wizard and Windows Mobile Device Center in Vista 5472

Any of you guys managed to get this to work? Plugged my wizard and picked up as Generic RNDIS, i browsed to the activesync4.1 directory on my xp drive and used the RNDIS driver from there, as windows couldnt see any other, it installed fine, however i get nothing when i plug the wizard in, Windows Mobile Device Center dont pop up. Any ideas guys??
Hi,
Yes I have it working with both USB / BT :=)
Try this procedure.
1. Download this file.
http://www.download.windowsupdate.c..._847432eec73e750d6d8056881f52a39fbc94587a.exe
2. Extract it using winrar.This will give you a file "wmupdate.msi"
3. Now be sure to logon to Vista as the built in admin and run "wmupdate.msi" and after that reboot and again login as built in admin, let it complete the install.
4.Login as your regular user, connect you phone and all should work:=)
/Fahlis
fahlis said:
Hi,
Yes I have it working with both USB / BT :=)
Try this procedure.
1. Download this file.
http://www.download.windowsupdate.c..._847432eec73e750d6d8056881f52a39fbc94587a.exe
.....
/Fahlis
Click to expand...
Click to collapse
Hi,
I'm running 5472 as well, but the update (from the file name) looks like it's mean for build 5460. Are you sure this is compatible with 5472? I just wanna make sure because I had just reinstalled my OS and don't want to go through the trouble of breaking it Of course, there's always system restore, but it can be a PITA for me sometimes.
tried it but dont seem to work, setup starts then vista picks up a new device, out of interest what does your wizard show up as in device manager? It couldnt auto find a driver, so i browsed to activesync dir and there was loads of MS drivers, also HTC drivers, i tried to choose HTC pocket pc but didnt work, its obviously not the Wizard drive its after as the wizard wasnt even plugged in.
liv3wire said:
tried it but dont seem to work, setup starts then vista picks up a new device, out of interest what does your wizard show up as in device manager? It couldnt auto find a driver, so i browsed to activesync dir and there was loads of MS drivers, also HTC drivers, i tried to choose HTC pocket pc but didnt work, its obviously not the Wizard drive its after as the wizard wasnt even plugged in.
Click to expand...
Click to collapse
Oh yeah, now I remember... 5472 was being a real pain with my MDA. I can't remember what I did exactly to fix the driver issue, but I believe I just pointed it to the root directory of the CD that came with the phone when it prompted for drivers. Just be persistent with it, and it should finally install
BTW, the file provided above works! It does install an older build of WMDC, but it doesn't seem to affect anything. The build provided with 5472 only works if you choose "quick connect", instead of establishing a partnership.
setup starts then vista picks up a new device, out of interest what does your Wizard show up as in device manager?
Click to expand...
Click to collapse
I had the Start CD that came with the device put in and it found the drivers needed from that auto.
And sure enough the provided file is for an older build but for me at least it does work.
And it shows up as "your username Windows Mobile-based device" in WIndows Explorer..see attached snapshot"
/fahlis
setup starts then vista picks up a new device, out of interest what does your Wizard show up as in device manager?
Click to expand...
Click to collapse
I had the Start CD that came with the device put in and it found the drivers needed from that auto.
And sure enough the provided file is for an older build but for me at least it does work.
And it shows up as "your username Windows Mobile-based device" in WIndows Explorer..see attached snapshot"
/fahlis
Oh I just looked at my initial reply and one thing I forgot to mention
I had to run the wmupdate.msi i file from a command prompt, and that also had to be started with administrator priviliges.
/fahlis

8525 sync with vista

Im having a big headache here, I have windows vista enterprise edition (the release version) and i downloaded Windows Mobile Device Center from microsoft. My problem is when ever I try to connect the device, windows installs HTC usb sync and after that I get another message saying I need to install drivers for a "unknown device" I went to device manager and sure enough somehow this "unknown device" is related to my phone, It askes to look for drivers and can not find any. Anyway, this is somehow creating a problem because I can not connect the phone with WMDC.
Thanks for your help,
Chris
Similar problems here with Vista Ultimte RTM. You can also watch here for some answers.
Ninja1
A couple weeks ago I tried to sync my Cingular 8525 but had no luck, Vista managed to find and install some HTC drivers, but I couldn't get active sync to work (mobile device center now in vista). But I could browse the files on the device. Then just today I went into device manager and manually told it to look for new drivers online, it did, found some, and installed them, then mobile device center started working and I could sync. Wahoo!
usarmy2008 said:
Im having a big headache here, I have windows vista enterprise edition (the release version) and i downloaded Windows Mobile Device Center from microsoft. My problem is when ever I try to connect the device, windows installs HTC usb sync and after that I get another message saying I need to install drivers for a "unknown device" I went to device manager and sure enough somehow this "unknown device" is related to my phone, It askes to look for drivers and can not find any. Anyway, this is somehow creating a problem because I can not connect the phone with WMDC.
Thanks for your help,
Chris
Click to expand...
Click to collapse
This just happened to me today after using wmdc on vista business for 2 months. now my device comes up as "uknow device" in the device manager and then a few seconds later I get a popup window telling me that my USB device is unknown.
Damn annoying. im trying to figure out what happened and if i cant, then ill reinstall windows vista. bloody M$ crap.
when Vista prompt u for installing the driver, you have to manually select the driver location! Select driver directory to the Windows directory... Then Vista will be able to locate and loaded the device driver... i tried it works...
good luck
ctho24 said:
when Vista prompt u for installing the driver, you have to manually select the driver location! Select driver directory to the Windows directory... Then Vista will be able to locate and loaded the device driver... i tried it works...
good luck
Click to expand...
Click to collapse
it was working fine for 2 months so I assume the correct drivers were installed. nonetheless, i will try update the driver for "unknown device" if I can find the inf file in the windows directory.
i tried it,
it says that my "Unknown Device" in the USB controllers category has the latest drivers installed.
this is too funny.
not sure what went wrong here.
Ive also uninstalled wmdc and reinstalled it many times and still no luck.
hrrrmmmmm, i feel a format and image coming up soon.
OK, i have solved the problem.
who would have thought I had 2 faulty sync-charge cables. They worked on Sunday and stopped working on Monday.
I noticed this happened after I used WM5torage. This is strange.
Anyways, things are back to normal
I have been sync with Windows Vista Ultimate both USB and Bluetooth for weeks. Especially the Bluetooth works great both sync and install software!!

Omnia II (i8000) and Windows Mobile Device Center

Hi,
Can anyone please tell me why my Omnia II (i8000) is not detected by ActiveSync or Windows Mobile Device Center? I'm tired of trying and very close to giving up hope.
Can you please help me with the issue?
First try on another computer. Then you know more and you can search this site.
I tried with 5 computers. Do I need more?
well i have the opposite case ... everytime a connect mine it detects a new phone .....
In win xp just a one time installation of activesync 4.5 then reboots afterwards then install pc studio that came with a cd or download the latest one.
i had this kind of problem with WMDC running in win 7 ultimate.
what i did was
1. install the pc studio sw (use compatibility mode as win vista sp1) then reboot
2. when u plug the O2 it will try to find the driver but will fail to install.
3. uninstall WMDC thru add/remove programs
4. when u go to dev mgr u will see I8000 with "Question Mark" meaning driver doesnt install properly( pretty much obvious..)
4. try to update the driver manually it says to search driver thru internet select that option if u miss it.. ur next option is to run windows update
5. win update will try to find the latest patch and driver update for ur system. (ur phone shuld be connected to pc at this moment) so that it will find the hardware update available for your pc.
6. go to "hardware option" on the windows update, if u see the "MIT USB Sync" thats the driver for your omnia 2, select that and install it right away..once finish reboot while phone are still connected.
7. if it doesnt find the hardware update on first run..reboot and try it again..( it took me several hrs before it finds the mit usb sync.. patience it s must here)
8. WMDC will run on startup automatically.
hope this will help..
and the bad part is Samsung did not make any driver/software for Windows 7
My i8000 works without a hitch on my Win7 system (x64 and x86). Check if your device's USB option is set to ActiveSyn or USB Mass Storage.
ishtangli said:
My i8000 works without a hitch on my Win7 system (x64 and x86). Check if your device's USB option is set to ActiveSyn or USB Mass Storage.
Click to expand...
Click to collapse
the same here, works without any issues on x86/x64.
help with omnai 2 i8000
hi friends..
i bought an omnia 2 i8000 8gb 2 weeks back..i bought it from india..
i want to know weather i can upgrade my winmo 6.1 professional to winmo 6.5..
the shop told free upgrade is possible..but not available in india till now..
so i want to know is there a way to upgrade it from internet..
pda--I8000DDII3
CSC--I8000NUII3
these are the details in version..can anyone get me a solution..
i read from internet that i could go to samsung site of a country and upgrade it from that site if my phone was manufactured in that country..im not sure if thats right..
pls tell me from which place my phone was made..
and also is it possible for me to upgrade to winmo 6.5 from samsung site...
PHONE--I8000XXII4
Just to share ... Spent abt 6hrs figuring out why my omnia 2 would always hang when i needed to set it up for partnership in order to sync in WMDC (OS = Win7). Been searching wif different keywords in google and realised my problem is not common which convinces me that there is something funky with my set up that is preventing the sync.
Got lucky today ... did a wild google on "omnia 2 wmdc driver" ... and on 1 of the threads, discovered that it is important that the Windows in-built Windows Media Player had to be "installed", which i didnt do since i'd been using other media players. And voila ... issue resolved.
MS sucks! Especially when you get humiliated by such problems that seems so easily fixed. =D
enjoycool said:
I tried with 5 computers. Do I need more?
Click to expand...
Click to collapse
Try a 6th PC for good luck

HTC SNAP S521 and Windows 7

How do you get this damn phone to connect to my Windows 7 laptop, windows does not find drivers for my device ?????
WM 6.5 and Windows 7 no talky to each other.
wont connect under Windows Mobile Connect, can only get the SD Card to come up in Windows 7 Explorer.
When I change the USB to PC settings on the SNAP to Active Sync then Windows 7 cant find the drivers ??
Windows Mobile Connect just says no device connected, under device damager it comes up as unknown device....
Please help a noob out
have you had the mobile device center installled in your PC?
check your AV software... on my laptop the firwall of the Mcafee block it. only when I turn it of, I can get it to sync
hi guys, thanks. Yes I do have Mobile Device Center installed and I will try checking my firewall settings.
Just want to copy the pics from the camera album to my laptop. Would suck if I have to move these pics in the phone from the phones memory to the SD card and then link to my laptop to copy them.
well I don't have W7 so I can't say. but you can launch the camera app, go to the options and change where the pics are saved.
Have you got the 'Enable faster data sync' ticked or unticked in the settings>USB to PC?
That should not be a incompatibility issue : mine works well with 7.
It just does not pop up the way ActivSync does. You have to click the WMDC icon in the process bar on your PC.
Hi guys
Sorry i did not reply sooner, got this working now.
Under device damager, it comes up as unknown Device.
Updated these drivers and all is working now.
Thanks guys
maxx600rr said:
Hi guys
Sorry i did not reply sooner, got this working now.
Under device damager, it comes up as unknown Device.
Updated these drivers and all is working now.
Thanks guys
Click to expand...
Click to collapse
what drivers did you use? i have this same phone but cannot for the life of me get this to sync! can you post a link where you got the drivers from?
also, are you using 32bit or 64bit Windows 7?
try going to the htc website, support page and see if you can download new drivers for windows 7. If they dont have them try using the windows vista drivers if they are there.
Where to find driver?
I am having the same problem.
Windows 7 device manager can not find drivers for the HTC S521, and I can not find any on the HTC website.
I would appreciate if somebody could share a link.
Thanks
Start, Settings, Connections, More, USB to PC, take off the check mark (square has to blank), OK
---------- Post added at 01:34 AM ---------- Previous post was at 01:28 AM ----------
Connect HTC to PC, Start ActiveSynch, on your HTC go to Start, Settings, Connections, More..., USB to PC, take off the check mark (square remains blank), OK
aro said:
I am having the same problem.
Windows 7 device manager can not find drivers for the HTC S521, and I can not find any on the HTC website.
I would appreciate if somebody could share a link.
Thanks
Click to expand...
Click to collapse
drvupdate-x86 (32-bit) - http://www.4shared.com/file/L2TH8YgU/drvupdate-x86.html
drvupdate-amd64.exe (64-bit) - http://www.mediafire.com/?w0ewnwgz5f0

HD2 sync with Win7 64bit and Outlook 2007

Hi,
my new Win7 premium home (64bit) PC can't connect with my HD2 (stock rom). Driver install always ends with a access denied. Outlook is 2007.
In the past I had no (only few) problems with XP(SP3) and Outlook 2003 and my hd2 and my X1.
I uninstalled and reinstalled the whole win mob sw several times.
What can I do - any ideas?
regards
Are you trying to connect with Activesync or disc drive?
I couldn't install active sync under win7. I had to install 'win mobile device manager 6.1' which ist ok but driver install always says 'access denied'.
The hole thing should last about 20 seconds but I'm working on it severel hours
Ideas would be wellcome.
Edit. My hd2 has settings 'active sync' with 'fast synchronisation off'. I hpe this is correct in english, my settings are german.
i'm usign Windows 7 Pro x64 with Office 2007.
No problems at all.
Do you have enough priviledge when you install drivers?
Did you download the correct driver package?
I'm logged in as admin and I loaded the package from MS (drvupdate-amd64.exe 12.749kB).
Edit: I found a 'trick' in another forum (search registry for 'KLFLTDEV' and delete this branch - HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Class UpperFilters in Portable Device) which didn't work for me.
Mine worked fine, but I'm not sure if I had to run as admin or not. Did you try the whole right click-run as admin option? Or in properties set the compatibility to something else? Otherwise, there may be a problem with your phone's software and a hard reset could fix that. With a good backup program, it doesn't suck as bad as it sounds. =p
Hi,
hard reset of my hd2 is not a problem.
I have a unknown device under portable devices and after driver update I get a 'driver found' and afterwards an 'access denied'.
after googling this turned up in microsoft forum about getting "access is denied" error when installing drivers:
This issue is caused by the monitor driver update fails to access following
files.
C:\Windows\inf\infpub.dat
C:\Windows\inf\infstor.dat
C:\Windows\inf\infstrng.dat
C:\Windows\inf\drvindex.dat
C:\Windows\inf\INFCACHE.1
Please follow these steps to set the permission of these files.
1. Negative to C:\Windows\inf\
2. Right click infpub.dat and choose properties.
3. Select Security tab, click Edit.
4. Click the current User Account name, check Full Control checkbox as Allow.
Note : If the current User Account name is not listed, please click “Add”,
following the “Enter the object name to select” title, type in the current
User Account name and then click Ok.
5. Click Apply, click OK.
Please repeat the above steps with infstor.dat, infstrng.dat, drvindex.dat
and INFCACHE.1.
After that trying to install the driver once again.
Click to expand...
Click to collapse
Hi,
I found the mentioned fiiles in \windows\system32\driverstore and did what you told me - but no success Access denied.
thanks
I also have Win 7, and Windows Mobile Device Center. I have had problems with Activesync before, but was due to "Enable faster data syncronization" being checked. However, I was always able to connect with the computer through "Disc Drive" option. This won't solve your problems entirely, but you can find out if your computer will recognize the phone at all.
dmsc said:
Hi,
I found the mentioned fiiles in \windows\system32\driverstore and did what you told me - but no success Access denied.
thanks
Click to expand...
Click to collapse
did you take the ownership of that directory and files?
thats mysterious...i have also win7 x64 and outlook 2007.
when i first connect my hd2, it automatically downloads WMDC and hd2 drivers...
did you try different usb ports?
DN41
richteralan said:
did you take the ownership of that directory and files?
Click to expand...
Click to collapse
Yes I did and I checked it too.
I tried all again and recogniced that after taking the ownership all is fine but a moment later the ownership disappears again. So how can I do this permanantly?
And yes I tried different USB boards.
thanks
THIS IS THE ANSWER
I had same issues and resolved it by using the MITTY without driver solution!!
http://forum.xda-developers.com/showthread.php?t=623356
It works - just follow all the instryctions and load all drivers they say!
Mr Kipper said:
THIS IS THE ANSWER
I had same issues and resolved it by using the MITTY without driver solution!!
http://forum.xda-developers.com/showthread.php?t=623356
It works - just follow all the instryctions and load all drivers they say!
Click to expand...
Click to collapse
Thanks,
but this isn't the solution I'm looking for because this is to much modification of my hd2. I just want to install mobile device center 6.1 to win7 64bit + driver.
regards
I never had any issues getting Win7 pro 64 and Outlook 7 / 2010 syncing up.
I did change my windows setup a fair abit. If you are not full admin that could be it. Did you do a fresh windows install or upgrade an existing install to windows 7?
Taking control of folders can be problematic, even with a full install. I still have a few folders being annoying but most of them I got working.
There is a hidden full access admin account hidden on the computer, you might try enabling that and giving it a go. Or to see if it can bump your access levels up.
1. Click on “Start button -> All Programs -> Accessories“. Right-click on “Command Prompt” and select “Run As Administrator“. If you are prompted to enter password, enter the password and continue. You can also open Command Prompt in Administrator mode by typing “cmd” in Startmenu Search box and press “Ctrl+Shift+Enter“.
2. Now provide following command:
net user administrator /active:yes
3. Thats it. The Administrator account will be enabled. If you want to disable it again, simply replace "yes" with "no" in above command.
Click to expand...
Click to collapse
I saw your post about logging in as admin, but that one is even more admin so it might do something. Folder control is also a big deal with windows now so be sure you have control.
Did you sync your phone with older computers? I cant remember if this phone had issues with multiple PCs in its sync list or not, I only use two and thats what my old one would only allow.
10332007 said:
Did you do a fresh windows install or upgrade an existing install to windows 7?
Click to expand...
Click to collapse
It is a brand new PC and Win7 is a fresh install.
10332007 said:
There is a hidden full access admin account hidden on the computer, you might try enabling that and giving it a go. Or to see if it can bump your access levels up.
I saw your post about logging in as admin, but that one is even more admin so it might do something. Folder control is also a big deal with windows now so be sure you have control.
Click to expand...
Click to collapse
I guess this is my problem.
10332007 said:
Did you sync your phone with older computers? I cant remember if this phone had issues with multiple PCs in its sync list or not, I only use two and thats what my old one would only allow.
Click to expand...
Click to collapse
I did sync with my older PC with WinXP Sp3 and Outlook 2003. With active sync I had only minor problems. Maybe it would be the same with Win7 and Outlook 2007 - but I can't install the driver.
Thanks for your suggestions, I'll give them a try.
regards
Sorry,
but I can't get ownership of \windows\system32\driverstore. I guess it would be neccessary but I get always 'access denied' - even I'm logged in as administrator. Why I can't get ownership of this directories/files ?
Sh.t Win7
I'm have the same issue also with Device Center not recognizing my HD2. It will recognize the HD2 as a "Disk Drive" but not as "Active sync" I tried with/without the underbox checked.
I've tried all of my USB ports. I just tried the cmd: "net user administrator /active:yes", but I get "System error 5 has occurred. Access denied"
I'm running windows 7 Ultimate 64bit-Outlook 2007
Hi,
I did it.
Unfortunately I don't know exactly what I did. Something like get ownership of some Files in \windows\system32 (belonging to windows mobile) and getting ownership of some registry entries (belonging to windows mobile) - only black despair.
After restart I changed the usb port and - 30 seconds later sync was running
I'm happy now but can't tell you exactly what to do.
regards

Categories

Resources