Database Users

GPRS On O2 UK, Y is it not working?

Hi all, I hope someone can help with this,
I have tried to all O2 using 100 (but this keeps getting disconnected automatically) so I have to call as 0845 number which uses my minutes + I was waiting 30 minutes to speak to someone and when i eventually did get through they hung up (I am well Pi***d off with o2). Anyhow
I want to connect to the net using GPRS, however no GPRS symbol is displayed and if i try, i get a message saying "No moden at above number" any help would be great.
Cheers
Matt

Right, couple of things to suggest.
Firstly (and I know this sounds stupid)....O2 have recently installed new call centre handling "things" which SHOULD route your call more efficiently but as they have been put in by IBM (also, responsible for more recent "good inovations" in O2) the bits aren't working v well! - trust me as I speak from experience and "from the horses mouth" - I work for them!
So chill when you do get through....the staff on the phones are getting major grief from customers, dealers and fellow staff members (mainly store staff) because it's taking ages......It's not their fault!!
Anyway, back to your problem.....you haven'y said whether you got a new connection or an upgrade.....if it's the latter did you ahve GPRS on your previous phone and did it work?
If it's a new connection then GPRS hasn't been provisioned for some reason (although it can tkae 48 hrs max from connection to go through), same goes if it was an upgrade and you never used GPRS on the old phone.
Give me the answeres to these questions and I'll give you my best guess!
Mike

Check settings
I use this site for settings:
http://www.filesaveas.com/index.html
I would also suggest that you check that GPRS has actually been enabled by O2 for you. I had problems with MMS not being enabled although I HAD asked for it.

Thanks Mike for your responce, and I promise not to go ape at your colleagues.
I have a new account with O2, connected today, however seems strange that it could take upto 48hrs to get GPRS active, I was recently with ORANGE and as soon as I activated the phone (a SPV) the GPRS was active there and then. Ah well I will wait the 48hrs and hopefully it will come active sometime soon.
As an O2 employee, you may be able to assist on this query. As a paymonthly customer on O2 400, I am supposted to call 100 from my XDAII to call CS, but when I do this I get disconnected automatically as if the number is dead, any ideas?
Many thanks for your help.
Matt

An update on the aboe. I have managed to sort this problem out, I did a soft reset and when rebooted I noticed the phone settings were on Germany, changed it to UK and GPRS works fine.
Matt

for anyone searching with this problem
MODEM NOT FOUND AT DIALED NUMBER
1. phone CS on 0845 and make sure GPRS is on! (APN provisioning for mobile web access (you can 'check' on the 100 number, but they can't turn it on for you)
2. 3.30pm is the 'switch over' time, so soft reboot after this time each day (
up to 24hrs) ...... phone again if still not on !
3. GERMANY is default if you go to MY XDA - connections. it will always be on Germany. but the wizzard should of set it to UK when you first set it

Do you have the correct settings for wap over gprs, email over gprs using O2 payg sim with free gprs pages and wap.

Is there any portal to get the settigs to the O2 phone directly?

Setting up O2 XDA to work on Orange - HELP PLEASE!

Right - I've just spent half the day trying to configure my Unlocked XDA2 for the Orange network.
Making and taking calls - fine.
Sending and receiving texts - fine.
SMS, MMS, WAP, The Internet, Pass-thru activesync etc - you ARE joking aren't you!
I've follwed various Smartphone based help posts, but alas they are little use, as the Pocket PC is a very different beast, and even knowing the settings doesn't help, if you don't know where to put them etc (the XDA is totally different for setting up compared to a Smartphone).
So PLEASE - can someone, in plain english, simple step by step settings, help me get my XDA to fully work for all things, on the Orange Network please..?
Also, is there any easy way to get rid of the O2 Custimisation, and just have a standard Pocket PC theme?

o2 stuff if you mean on the today screen can be changed under settings and today screen there you can disable stuff you dont want there
if you mean in programs then you just delete programs you dont want in uninstall or in \windows\star menu\
about orange settings then i recommend you ask orange
since they sell the xda2 under the name SPV M1000
and since no operator have all that special ways of handling all that stuff
all you need is the info of what orange use
sms is a number in the settings which need to be set
most cellphone companys i know off auto adjust this though not sure about orange
MMS, WAP, The Internet(gprs)
you setup under settings\connections\connections and add the interfaces and enter the access points orange use
Pass-thru activesync
is something you activate on the pc in activesyncs options

I rang Orange, who put me through to Fax and Data, who in turn put me through to the ever so helpful Mandy in Level 3 Support, who rang me back on my home number, and spent the next twenty minutes helping me set it up.
It helped immensely however, that I had already fiddled on and created some of the stuff needed.
So far, I have yet to figure out how to get it to use my ActiveSync pass thru however, as it insists on making a GPRS connection, when in the cradle.
I have also not got it to Sync via Bluetooth yet.
And two curious things.
Despite my numbers being in a format +44 7736 111 111 (made that up), when I go to send an SMS, and use the contacts function to locate the number, it instead inserts it into the To Field, with the preceding + dropped off, and thus it wont send.
Lastly, despite being a new XDA2, its a US ROM version, and only radio version 1.05 - handy, in that it meant I could unlock it straight away, but curious, as a European market, that I receive a USA ROM - maybe its to do with the UK shortage.
But does anyone know how I set it up for a Pass-thru, and also how, or why, it drops the prefix + symbol from sending SMS, and thus causes it to fail unless I manually insert a +
Cheers.

about the +44 thing then make sure you have chosen the right country in settings that solve such issues most of the time
about pass though then now we are talking home and internet
it got some setting where you can choose if you are connected to home as in bluetooth usb or wifi or the internet if it think it's on the inetnet it will always use the grps

XDA II won't dial out - should it at least make calls without having to be setup?

Hi,
I've recently unlocked an O2 XDA ii and its successfully working bar the fact that it won't call out or receive calls. Its sending and receiving text's etc.
I'm on the Vodafone network with PAYG. Is there something obvious i'm missing?
Its also keeps saying the phone is in Germany (and has a little G) in the signal bar at the top in the O2 active part of the software on the in "My XDA" keeps changing it back to Germany. I'm guessing this is where the call is messing up?
I keep changing it to UK and the phone keeps changing it back... any ideas how I can sort this little problem?

Sorted it - O2 had 'accidently' put it on a black list of stolen Xda's (never has been). Fone bar now removed and now working Vodafone. Great site this - new rom (1.72), completely unlocked and sorted for divx software as well to watch films - great stuff

voicemail notification problem with T-Mobile

I recently acquired an unlocked O2 Atom Life and promptly upgraded to WM6. Everything is working pretty well, except that I don't get voicemail notifications when I have voicemail waiting for me. I am with T-Mobile USA. I live in So Cal., so technically I am using Cingular's network (that's what it says on my screen at least) but T-Mobile is my official provider.
I used to have an I-Mate Jam with WM2003 SE and was getting the voicemail icon promptly after someone had left me a message.
I put in a request with O2 regarding this problem, but I got no answer so far.
Can anyone help me with this?

Well, I have done a little experiment. I have called the T-Mobile USA voicemail center (not my phone) and left myself a message. As soon as I hang up, my Atom Life (which is on but with the screen off) wakes up (the screen lights up) but I get no voicemail notification icon.
This clearly indicate that I get a signal from the network. However, this signal isn't being interpreted by the OS.
Has anyone had this problem before? Is there a hack or registry entry or something I could do?
O2 support is of no help. They basically told me: "sorry we don't support the Atom Life in the US".
Please help!

Hello,
I too live in the US and I have an XDA Atom Life and I don't receive voicemail notifications either. My experience with O2 Support has been like yours regarding this mattter. Just curious, did you ever get this resolved?
I used to have an XDA Atom Exec and I never encounterd this problem with that device.
Thanks in advance for your response.
Cheers.

Hi,
Hi,
I also face this problem in my apple iphone.If any body know its trouble shooting so please reply.One more thing is how I can switch on its vibrating system.I can't found.
Thanks.
Steve.

Ok, it maybe something internal wasnt reset on the generic RAZR?? Thats my fear......getting a generic RAZR and having stuff NOT work.....you have no recourse with the carrier

frenchygeek said:
Well, I have done a little experiment. I have called the T-Mobile USA voicemail center (not my phone) and left myself a message. As soon as I hang up, my Atom Life (which is on but with the screen off) wakes up (the screen lights up) but I get no voicemail notification icon.
This clearly indicate that I get a signal from the network. However, this signal isn't being interpreted by the OS.
Has anyone had this problem before? Is there a hack or registry entry or something I could do?
O2 support is of no help. They basically told me: "sorry we don't support the Atom Life in the US".
Please help!
Click to expand...
Click to collapse
well thier is probaly a fix for it now but i can't find it the value's for the vm registry are blank can someone with a working vm paste thier registry here please

My sister and I are on a family plan with T-Mobile. She is using Dopod 818 Pro, and I am O2 Atom Life. She has the little tape icon each time there is a voicemail waiting for me, but I face the same problem with as everyone above! I called T-mobile, and they claimed it could be phone-specific problem. I kinda agree. So, I get around the problem by going to my voicemail, and set it to page me when there is a voicemail. Nowadays, I will get a short call from my own no., so I know I got a voicemail. I prefer the little tape icon or text message, but what I have is better than not knowing at all.
Does anyone have anything on this yet?

Am also using the paging notification since I don't get that icon on my Atom Life.

frenchygeek said:
I recently acquired an unlocked O2 Atom Life and promptly upgraded to WM6. Everything is working pretty well, buy viagra except that I don't get voicemail notifications when I have voicemail waiting for me. I am with T-Mobile USA. I live in So Cal., so technically I am using Cingular's network (that's what it says on my screen at least) but T-Mobile is my official provider.
I used to have an I-Mate Jam with WM2003 SE and was getting the voicemail icon promptly after someone had left me a message.
I put in a request with O2 regarding this problem, but I got no answer so far.
Can anyone help me with this?
Click to expand...
Click to collapse
Hey people, I also need help. Plese help me if anyone had solved this problem...

My work-around
I spoke at length with a real sharp techie at T-Mobile about this a year ago and after some discussion he realized that there were simply no registry hacks or other answers to this issue (he even took the issue to the T-Mobile support group engineers and called me back 24 hours later saying they couldn't figure it out, either). But he recommended a free voicemail service which has resolved - for all practical purposes - my issue.
The problem: I get a voicemail, but I see no "tape" indicator telling me so.
The REAL problem: I have no idea if there are VMs waiting for me at any given time without calling in.
The solution: YouMail! Highly configurable, much more options than T-Mobile's voicemail, FREE, and it'll send you text messages when you get a voicemail.
So I still don't get the tape indicator, but I do get a text message that pops up - and I get the text message indicator telling me a text is waiting. I added increased text capacity to my plan for about $5/month, and I'm golden. Highly recommend this approach.
PS - I don't work for - or have any vested interest in - YouMail. Just a happy customer.

i do not like the service of T-mobile at all. me and my family always prefer verizon. T-mobile always messes situations for you.

Solution for removing Voicemail notification
Hello everybody, I am a new guy to this forum and gotta say that it's very useful... Tons of useful information.
Here is the deal about voicemail notifications:
use your favorite registry editor for WM and navigate to
"HKCU\System\State\Messages\vmail\Line1\Unread"
There should be a value name "Count" (not ****) with some REG_DWORD value
Change value to 0 (decimal)
Do the same to the registry key
"HKCU\System\State\Messages\vmail\Line2\Unread"
and
"HKCU\System\State\Messages\vmail\Total\Unread"
It should remove Voicemail notification icon from the startbar.
In case you don't have registry editor, here is the one:
http://www.ceregeditor.mdsoft.pl/files/CeRegEdit_Setup_0.0.5.2.exe
Enjoy!

O2 MMS Problem (Fix)

I have recently unlocked my Prophet and am using it on O2. I spent ages getting the GPRS and MMS settings to work (have now re-flashed WM5 NVID ROM because I had too many problems with WM6).
When I finally got the MMS settings working, I found that photos sent to the device were reduced to 78x160 pixels and a very poor colour depth. Initially I thought it could have been my Hermes that I was sending it from, but then I read that O2 will 'determine your device capabilities' when delivering MMS. This made me think that it was a problem with O2 not recognising the phone and delivering MMS in 'safe' format.
After poking around at the O2 extended ROM for the XDA Mini S, I have found a fix.
There are 2 registry values that you need to change:-
1) HKLM\Software\Arcsoft\ArcSoft MMS UA\Config\mm1\WspHeader\Profile
Code:
http://www.htcmms.com.tw/gen/wizard-1.0.xml
(the actual text, not the contents of the page - for some reason the forum won't let me remove the link lol)
2) HKLM\Software\Arcsoft\ArcSoft MMS UA\Config\mm1\WspHeader\User-Agent
Code:
Xda Mini S/arcsoft-mmsua-3.0.0.xx
This fools the O2 server into thinking your phone is an XDA Mini S (which is not much of a lie). You will now get MMS in full size and full colour (providing you've got your connection and MMS service working).
Hope this helps someone because it took me ages to find the problem

Brilliant, been searching around for a fix for months. Have since moved on to unlocked SPV M700 and exactly the same problem (with O2 MMS).

genius m8, have just changed setting on M700 and hey presto full size mms!

glad it helped - i was searching for ages too (well seemed like ages, was 5 hours lol)

burnes said:
I have recently unlocked my Prophet and am using it on O2. I spent ages getting the GPRS and MMS settings to work (have now re-flashed WM5 NVID ROM because I had too many problems with WM6).
When I finally got the MMS settings working, I found that photos sent to the device were reduced to 78x160 pixels and a very poor colour depth. Initially I thought it could have been my Hermes that I was sending it from, but then I read that O2 will 'determine your device capabilities' when delivering MMS. This made me think that it was a problem with O2 not recognising the phone and delivering MMS in 'safe' format.
After poking around at the O2 extended ROM for the XDA Mini S, I have found a fix.
There are 2 registry values that you need to change:-
1) HKLM\Software\Arcsoft\ArcSoft MMS UA\Config\mm1\WspHeader\Profile
Code:
http://www.htcmms.com.tw/gen/wizard-1.0.xml
(the actual text, not the contents of the page - for some reason the forum won't let me remove the link lol)
2) HKLM\Software\Arcsoft\ArcSoft MMS UA\Config\mm1\WspHeader\User-Agent
Code:
Xda Mini S/arcsoft-mmsua-3.0.0.xx
This fools the O2 server into thinking your phone is an XDA Mini S (which is not much of a lie). You will now get MMS in full size and full colour (providing you've got your connection and MMS service working).
Hope this helps someone because it took me ages to find the problem
Click to expand...
Click to collapse
Hi , I also have unlocked prophet on o2 but I cannot get pic messaging to work at all.I have spent the last week trawling round everywhere for various settings.Have tried the whole manual thing and various cabs.I am seriously thinking of changing to orange or T mobile !!!!!! Could you share your settings by any chance. I am also reluctant to ring o2 because they tell you its not a supported device and I had all this trouble with my sim free imate jam in the beginning !!!!!

What ROM version are you using?
I will post my settings shortly...
fishtmw said:
Hi , I also have unlocked prophet on o2 but I cannot get pic messaging to work at all.I have spent the last week trawling round everywhere for various settings.Have tried the whole manual thing and various cabs.I am seriously thinking of changing to orange or T mobile !!!!!! Could you share your settings by any chance. I am also reluctant to ring o2 because they tell you its not a supported device and I had all this trouble with my sim free imate jam in the beginning !!!!!
Click to expand...
Click to collapse

Hiya Burnes,
Its the original orange rom but I unlocked it with lokiwiz and I can use my payg O2 sim as phone and sms . I haven't got round to trying a new rom yet coz there are so many and I'm confused about the hard/soft spl stuff and worried about bricking it!!!! . My M600 is G4 and the start up settings are as follows
IPL 2.10.0001
SPL 2.10.0001
GSM 02.07.20
OS 2.10.1.22
WIN MOB 5
OS 5.1.195
BUILD 14847.2.0.0
I think I have got the correct mms settings but I think its the connection thats causing me the probs. Today I managed to "send"the messages and o2 took the money off my account but the messages only went to the outbox not the sent box.
Cheers for your help so far. o2 says muy card is set up for pic msg but I am getting mighty fed up with the whole thing!!!! : (

well done sir, going to change the settings on my Herald now!

Does anyone know the reg fix to enable you to add/remove mms settings?

@ burnes
thanks for this reg tweak. Been looking for something like this for ages.
Works a treat on my TyTN II.
Thanks again
k-c

In relation to my problem:
In your registry goto:
HKLM/SOFTWARE/Arcsoft/ArcSoft MMS AU/Config/UI
There you will find a key called "EnableServerEdit" set it to 1 and you will be able to edit the server settings.

fishtmw said:
Hiya Burnes,
Its the original orange rom but I unlocked it with lokiwiz and I can use my payg O2 sim as phone and sms . I haven't got round to trying a new rom yet coz there are so many and I'm confused about the hard/soft spl stuff and worried about bricking it!!!! . My M600 is G4 and the start up settings are as follows
IPL 2.10.0001
SPL 2.10.0001
GSM 02.07.20
OS 2.10.1.22
WIN MOB 5
OS 5.1.195
BUILD 14847.2.0.0
I think I have got the correct mms settings but I think its the connection thats causing me the probs. Today I managed to "send"the messages and o2 took the money off my account but the messages only went to the outbox not the sent box.
Cheers for your help so far. o2 says muy card is set up for pic msg but I am getting mighty fed up with the whole thing!!!! : (
Click to expand...
Click to collapse
I'm really not sure about the connections. Took me ages to get the connections working, but I didn't figure out what it is that I changed. What I can tell you is:
Network Wizard wouldn't save the settings
Manual settings (from FileSaveAs) connected and MMS got to 99% but no further
I messed about with so many settings that I really can't remember how I got it working. Sorry I can't help more, but have a look at FileSaveAs, just search for 'O2 MMS GPRS Settings' on Google.

Hiya Burnes, thanks for lookin for the settings for me . I know exactly what you mean. There are so many variables and I did exact same thing. Finally got round to emailing o2 3 times with no reply, phoning them twice and gave up. Got an orange payg sim, registered it within 2 hours , put money on it. got the settings from orange website and sent mms no probs. Also can access internet too, so after about 10 years I left o2 and my number changes over later this week !!!!! Im free at last!!!

PS , I also managed to hard spl the SPV M600 and have upgraded with Cloudyfa's wonderful WM6.1 Shadow rom. It seems to be very stable, battery normal my sony DR-BT20NX bluetooth stereo headphones work fine with media player and tcpmp what more could I want ?

Well I will be putting my settings for O2 on my WM Wiki site this week. As it's only a sideline at the moment, I haven't had much time. I will post a message here when I have figured aout the correct settings.
Glad you got it working in the end!

Hi Guys,
i reliase that is an xda forum and covers xda topics but i am experiencing the exact same problem on a Samsung D880. this phone is not supported or avialable in the UK. i have only had it two days and thought it was faulty! i have played with all sorts of settings but no joy. i have checked all the mms settings. Is there anyway i can fool the 02 network into thinking this is a differnt Samsung model??
Cheers
teb

Samsung devices are not Windows Mobile based. I wouldn't have thought that there is a way, but I doubt anyone here has one to look at never mind knowing enough about them to do it.
Try finding a website that specialises in Samsung phones.

burnes said:
Samsung devices are not Windows Mobile based. I wouldn't have thought that there is a way, but I doubt anyone here has one to look at never mind knowing enough about them to do it.
Try finding a website that specialises in Samsung phones.
Click to expand...
Click to collapse
i realise that and like you say its not going to be as doing it on a windows based phone. Cant seem to find a Samsung specialist website.
Silly question but can those that experienced this problem on O2 before the fix did you try picture messsaging using T-mobile, Orange or Vodafone? Did you have the same problems with these networks.?

Problem exists on o2 Uk only - I set up an spv m600 for a neighbour on voda and tested the mms settings, picture received full size whereas my wifes on o2 always tiny pictures until this reg hack applied have used this hack on my wifes new spv m700 (Trinity) running latest WM6.1 MARY Rom and it works on that too.

roughneck57 said:
Problem exists on o2 Uk only - I set up an spv m600 for a neighbour on voda and tested the mms settings, picture received full size whereas my wifes on o2 always tiny pictures until this reg hack applied have used this hack on my wifes new spv m700 (Trinity) running latest WM6.1 MARY Rom and it works on that too.
Click to expand...
Click to collapse
Cheers! i just confirmed this my sending an mms to the phone with a T-mobole PAYG sim. Its only a problem with O2. Tried to speak to someone at O2 but was a complete waste of time and they said it was a problem with my phone being a non uk model!twats! not as good as what Samsung told me. He said that Samsung phones can only support picture messages sent to other Samsung phones and and not other manufacturers phones. I told the guy to stop being stupid and put me through to the technical department. His reply - I do work in the technical dept sir! scary!