Database Users

Broken LCD screen - my one minute experience with Telus

So I lost my Vogue and decided on getting a mogule as a replacement. (In between I had a BB 8703e, which was a terribly boring phone. 16 megs of ram, not SD card support, no music, no wifi, no Roms to play with, etc)
Anyway, I ordered one off ebay with had a "Scratched screen". It was $107 (the retail price at telus was $549).
The scratched screen turned out to be an LCD crack which made half of the screen black.
I took it in to telus, and showed it to them. I said that it had been droped (no lies there, just a guess) and asked how much it would cost to fix it. They said that they didn't fix those things but that I could replace it for $125.
That was suprisingly pleasant. No questions asked. No waiting. No home brew electronics work (I've done a fair bit of this on wifi's parts and other gadgets, it can be fun, but I am not that talented and time required, along with the risk of destroying the phone made the option unpleasant).
Also, I was not able to find anyone selling P4000, Titan or equiv screens for anything less than $150.

Yeah, that is their standard, they send the device in for warranty work and send you a refurb, if it is determined that it does not qualify for warranty they simply charge you $125.

Anyone doing g1 repair?

I've got a g1 bought when they first came out that the screen stopped working on. I suspect that it's just the loose ribbon cable, since it's the initial run of the phone. The phone works, I can adb into it, there's just nothing on the screen. Unfortunately, I don't think I can send it in for repair, even tho it's inside the year warranty, cos I had changed the housing for a different color off ebay, which meant unscrewing the screws and breaking the void sticker. So, any recommendations of reputable-won't rip me off&won't break the phone while fixing it-repair services? I looked at the service manual, and really don't feel comfortable disassembling it myself when I am unsure what the problem is.
Edit-If you saw my earlier thread about flashing back to stock, in which I thought it was my fiance's brand new g1 that had died, we realized when we went to box the phone up that the IMEI on the dead phone didn't match the new box. I'd accidentally switched the phones when rooting his&updating the ROM on mine and not realized it. Moral of the story, never flash two phones at the same time!
Editx2-I'm in the DC metro area.

well since you've changed the shell it shouldn't be much harder to check out the cable. just remember in most cases if you have to force something to come apart you are probably are missing a step.
I've taken a few phones apart (bbs, motos, nokias, htcs) down to bare bones and their not that difficult as long as you follow the steps outlined in the service manual. If you are still uncomfortable messing with it and are near a big city most have well reviewed repair shops which offer warranties on their work. If they don't offer a warranty , I probably wouldn't mess with em.
Not sure anyone can recommend anywhere local (being that you didn't mention your local) but I'm sure a few other people can chip in on online sources(I've yet to use any so not comfortable with recommanding any, sry).
Good luck

I called up HTC a while ago, you can mail them your phone and they can do repairs. Just go to their website, it is under the support section. Unfortunately for T-Mobile replacements, one of the first things they ask is "Is the LCD screen working?"

SolemnWishing said:
I called up HTC a while ago, you can mail them your phone and they can do repairs. Just go to their website, it is under the support section. Unfortunately for T-Mobile replacements, one of the first things they ask is "Is the LCD screen working?"
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I read on here that HTC charges likes $250 for repairing the screen tho, that's insane. I'm willing to pay a REASONABLE price to get it fixed by someone who knows what they're doing, but if the repair is gonna run me more than I paid for the phone and more than 50% the cost of a NEW phone, I'll suck it up and do it myself.

I can fix it for you, I have built a working G1 from two, one that was liquid damage and the other with a shattered lcd and digitizer. Where are you located, i am in alabama... now if you damaged the cable to the lcd, then it would require purchasing a new one. The lcd goes for $65 to $70 and the digitizer goes for about $80 on ebay.

Turboteg1 said:
Where are you located, i am in alabama.
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I'm in DC, so mailing it to alabama is less than ideal. I'm exploring other options, thanks!

odds are you are gonna have to mail it off somewhere unless you do it yourself. i have had MANY phones and taken all of them apart to fix one thing or another, i never had any worries about my work and i never had a service manual. if something where to go whong with this phone i would be more confident in my ability to fix it since i can go find a service manual online

Cracked screen :(

I'm just a little bit miffed today. My phone got knocked off a table at a restaurant, landed on the corner, then came to rest on its back (camera down). I know have a nice spiderweb across the top of screen. Thankfully, only my glass is cracked. The touchscreen still works perfectly, even across the cracks.
Am I going to be able to get this repaired from Sprint? One of my friends got his EVO repaired for free a few months ago with the same type of damage. Do I have similar coverage, or am I going to have to shell out for a replacement?
I'm taking it in on Monday, should I RUU back to stock, or just flash my rooted stock ROM backup? (I'm on CM7 RC4)

That sucks dude.
I'm always afraid of that happening to mine too
I personally don't know if Sprint will do it for free or not (they'll know for sure when you go)
Also, I think it might be best to RUU back (making backups of all your setups, ROMs, data, etc and saving said backups to your PC) Just in case Sprint feels the need to rummage through your phone after they replace the screen (I'm guessing they might to test to see if the screen replacement is working correctly)
You could do your second listed option, up to you. I'm also afraid of Sprint finding out I voided the warranty. See, if you they find out you're rooted, then there goes your warrant and free screen replacement (as long as a screen replacement is part of the warranty)

I'm not sure if they'll replace it for free. I have this "insurance" deal with sprint (which I'm pretty sure is a ripoff, but my mom insisted I get it) that we had to pay for when I first bought the phone that cost $10. It only covers certain types of things, such as hardware errors and the like, but doesn't cover accidental physical damage. It would cost me $100 to get my phone or screen replaced if something like this happened. But maybe the employees at your sprint store are nice and might replace your screen for free.

screen on my moment imploded and took it to the sprint store and asked them to fix it and they looked at me like i was a crackhead that walked in off the street. then they told me to call ausurion and pay the 100 bucks to get it fixed . chances are thats what you will have to do

Digitizer Replacement saga- I bet this is how all refurbs are done

Earlier this year I got an Evo (HW 004, Epson screen) off eBay, no contract, no TEP, no ERP, and have used it pretty hard for a few months now. I have already cracked and replaced the camera lens glass cover disc of glass thingie with a kit also bought on eBay, so when the digitizer started getting progressively worse in recent days I basically said fine I'm perfectly willing to go DIY again.
Everyone says just replace the LCD screen and digitizer together as a unit so you don't fiddle around separating the bad digitizer from the good LCD screen and all that adhesive drama. Let's say approx $30 for just the digitizer, $80 for both, these days. To me, if the phone costs $2000 to own over two years, I don't really care about a few bucks here and there, so either method would work for me.
But while researching this issue on XDA I found quite a few people who persuaded either Sprint ($35) or HTC ($6 S&H) to do it for them.
So I figured why not drop in to the nearest Authorized Sprint Repair Center which happens to be very near where I live.
I get to the repair tech window and tell the guy I'm just asking him for advice. I say right up front this phone is rooted, I got it off eBay, I got no insurance of any kind etc. I just ask him what are my options?
He offers to replace both digitizer and LCD screen for $35. On the spot. Only I'll have to pay in cash because "their computers are down".
I say right on let's rock. His methodology is very straightforward. In plain view of God and everyone he just turns around to the counter behind him and starts rooting through all the returned phones lying around (they're all in these big envelopes, like in the old days of processing rolls of film, yeah i know lol I'm that old whatever) until he finds an Evo that he knows he saw earlier. I guess he's assuming that the Evo he's cannibalizing wasn't being returned because of a faulty digitizer or screen. Real master of probability theory, this guy.
He determines that the screen on whatever Evo he came up with has "the narrow cable" and then he cracks mine open (in like four seconds- I'm pretty sure I would have spent a good 30 minutes making sweet love to my phone with a pry tool to get to the same point- maybe DIY is not really such a bargain after all if your time is worth anything) and determines mine has "the fat cable". So no donor match for me. He puts it back together, hands it back and says to come back tomorrow because he just got ten new Evo's in from the factory for customers who have been waiting to get their phones back. Once they have returned to the store to pick up their replacements he'll have plenty of Evos to work with. He figures at least two of them will have "the fat cable".
I imagine this is how refurbs are done in general: Find out what the customer is complaining about, grab the relevant parts from a phone that a *different* customer was complaining about, and hope they weren't complaining about the same thing.

Given the circumstances (rooted phone bought off ebay) and the fact that he wanted you to pay cash because the "computers were down" I have a feeling this might not be how all repairs are handled... probably just the ones that are done "off the books" by that particular repair guy.

Pretty sure this is how they handle the repairs. I had my screen replaced once, and got it back with a crack by the volume buttons and power button. When I confronted the tech, he told me the screens are not new, but "harvested parts".

I had the same thing done to my phone. I had the "B spot" on my original HW003 and he replaced it with a used screen, which had another small white blotch in the screen. About 2 weeks later he received a brand new screen from HTC and put it on my phone. Been running that screen ever since.

bryank930 said:
Pretty sure this is how they handle the repairs. I had my screen replaced once, and got it back with a crack by the volume buttons and power button. When I confronted the tech, he told me the screens are not new, but "harvested parts".
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Same thing happened to me when I was going through my "refurb phase" trying to get a decent replacement. Sprint sent me a refurb that the screen was cracked out of the package. I took it to the store, the guy ripped it open in about 5 seconds, rummaged around a box of spare evo parts, and put a new screen on it. He gave it back to me 5 minutes later. This new screen was scratched to hell, the bezel around the screen was scratched to hell from him ripping the phone open, and the volume keys didnt work, I assume because he didnt put it together correctly. He told me that's how they do it, and that even though the "new" screen he put on had scratches, to sprint that was considered a new screen. It then took me about 4 hours arguing with the manager and on the phone with retentions to get them to get me another device.

Well, I went back to the guy for the replacement, and at the end of it all, either things got a whole lot shadier or a whole lot *less* shady, I can't tell: after he did the job (10 minutes, while-u-wait), he then wrote down my phone #, MEID and IMSI on a post it note before he gave me the phone back.
But there are a few things he said that make me think I misjudged the guy, like how I might receive a call from Sprint asking if I was satisfied with their customer service etc, how he does actually test the screen before he puts it in to make sure he's not swapping out one bad screen with another, and of course the post-it note ritual itself.
Of course this time there were other customers present, so maybe that was all for show and the post it note just went straight to the bottom of a trash can somewhere.
Anyways I paid in cash as previously arranged and walked out the door one happy person. What he did afterwards I don't know, and hopefully won't ever need to care.
Bottom line, digitizer is replaced (and as a nice side effect i no longer have to live with a couple pretty deep scratches on the old glass, even if the bezel is a little more nicked up than my old one), and the phone has never worked better.
[EDIT : just got a series of automated questions from Sprint via SMS asking about my experience. So I guess this all turned out to be more legit than I had initially suspected...]

Very nice! Glad to see you got a legit operation. As you know, I am in similar process. Getting screen replaced.

NxNW said:
Well, I went back to the guy for the replacement, and at the end of it all, either things got a whole lot shadier or a whole lot *less* shady, I can't tell: after he did the job (10 minutes, while-u-wait), he then wrote down my phone #, MEID and IMSI on a post it note before he gave me the phone back.
But there are a few things he said that make me think I misjudged the guy, like how I might receive a call from Sprint asking if I was satisfied with their customer service etc, how he does actually test the screen before he puts it in to make sure he's not swapping out one bad screen with another, and of course the post-it note ritual itself.
Of course this time there were other customers present, so maybe that was all for show and the post it note just went straight to the bottom of a trash can somewhere.
Anyways I paid in cash as previously arranged and walked out the door one happy person. What he did afterwards I don't know, and hopefully won't ever need to care.
Bottom line, digitizer is replaced (and as a nice side effect i no longer have to live with a couple pretty deep scratches on the old glass, even if the bezel is a little more nicked up than my old one), and the phone has never worked better.
[EDIT : just got a series of automated questions from Sprint via SMS asking about my experience. So I guess this all turned out to be more legit than I had initially suspected...]
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He used your phone information to put in a trouble ticket with Sprint to show that he did the repair. Standard stuff.

[Q] Sprint's repair service (Screen repair)

H'okay. So. I recently pretty much shattered my Evo's screen, though everything still works and the phone is still fully functional. Therefore I've been a little lazy with going and getting it repaired.
Now that I have the day off tomorrow, I'm wanting to go to go into my local Sprint repair center and having them switch out the screen for me.
I just had a couple questions:
1. I do pay $7/month for insurance on the phone, will they charge me for the screen? If so, would it be worth it to just pay my $50 deductible for a new phone? (This is what I've paid in the past for a blackberry through insurance, I want to assume its more for a smart phone, but I have no clue). I've read mixed things on this, where screen repair costs $35, free, etc.
2. Should I unroot and factory reset my phone before I take the phone in? Again, I've read mixed things on here/google. I've heard that they no longer care, especially for a simple screen repair. I've read people have had their warranty revoked. I'd just like some insight on the issue?
Sorry if these have been answered several times, like I said, I did some research before posting and never really got a straight forward answer.
Thanks.

bosswick said:
H'okay. So. I recently pretty much shattered my Evo's screen, though everything still works and the phone is still fully functional. Therefore I've been a little lazy with going and getting it repaired.
Now that I have the day off tomorrow, I'm wanting to go to go into my local Sprint repair center and having them switch out the screen for me.
I just had a couple questions:
1. I do pay $7/month for insurance on the phone, will they charge me for the screen? If so, would it be worth it to just pay my $50 deductible for a new phone? (This is what I've paid in the past for a blackberry through insurance, I want to assume its more for a smart phone, but I have no clue). I've read mixed things on this, where screen repair costs $35, free, etc.
2. Should I unroot and factory reset my phone before I take the phone in? Again, I've read mixed things on here/google. I've heard that they no longer care, especially for a simple screen repair. I've read people have had their warranty revoked. I'd just like some insight on the issue?
Sorry if these have been answered several times, like I said, I did some research before posting and never really got a straight forward answer.
Thanks.
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First... The deductible on an Evo is $100. and Insurance no longers covers screens as far as I know. They did for a little while but when my wife broke her screen we found out they no longer did... Because they felt bad for her not knowing they replaced hers for free and she didnt have to pay the deduct. She also did not unroot prior to taking it in... some people say you should... some will say not so... I personally wouldnt...

They changed the policy. Now any physical damage will cost you $100 for a new phone, they wont just replace the screen for 35 anymore. I would unroot it or snap it in half. Just don't want to take the chance of telling you no because its rooted. Either way your looking at $100 or eBay and replace it yourself. Good luck.
Edit: just checked eBay and you can snag a screen and all the tools for $17. I would go that route lol

Damn. Looks like I was late on the good repair service. ><
Hmph. I've been looking into repairing the screen myself. The only problem I could see me having is getting the current, shattered screen off. I don't have any type of tool to apply heat to break the adhesive down, and I'd see it as being VERY tedious getting all the glass shards of screen totally off. Literally the only thing keeping my screen together and probably on my phone is my screen protector, haha.
Well, I guess it's time to look into ordering some tools and a LCD display, cause I'm not gonna fork over $100 for a refurb'd Evo when mine works perfectly and has done so for the past year. :/

I don't know when they changed that policy... but I brought mine in on monday, guy thought it was a cracked screen, so he was just going to replace it... but he broke something when taking it apart, so he ordered me a brand new one...
But the point is... he was in the process of taking it apart and replacing it... he asked beforehand if I had insurance... so I'm pretty sure they still cover that... Try a different store maybe?

Ask for a one-time courtesy replacement, we're allowed to do that. Otherwise, it's $100 to Asurion unless you want to attempt it yourself.
It may be a little bit more expensive but spring for the complete front panel kit instead of just the digitizer. The LCD may be damaged underneath without showing it, so you could run into problems if you replace the digitizer. Plus, it's a lot easier.
I've only done one digitizer replace and it's not the best thing in the world. Front panel is way easier. Just remember to move the earpiece speaker and front camera.