We refurbish and sell HTC phones. Currently we have received about 250 T-Mobile Shadow phones.
Upon initial testing we are finding that some of the phones the wifi does not function. After some reading I see that this is a common problem. Some people have resolved with hard reset, reloading rom, and one by changing some hardware.
We have tried all these steps and still have not gotten any defective ones to work.
Has anyone had this issue and able to resolve it?
I wrote on the wiki some information about it but so far there is no solution.
So far I could "isolate" the problem to the circuit board on the screen part that control the wheel/d-pad and probably the wifi part.
If you use that part from a working wifi phone with the mainboard from a non working wifi phone you can get the wifi to work.
You guys probably can get more info from HTC on that as for me, they simple answer "thanks for contacting us, you need to check with your mobile company or send to repair" but no info
talwell said:
We refurbish and sell HTC phones. Currently we have received about 250 T-Mobile Shadow phones.
Upon initial testing we are finding that some of the phones the wifi does not function. After some reading I see that this is a common problem. Some people have resolved with hard reset, reloading rom, and one by changing some hardware.
We have tried all these steps and still have not gotten any defective ones to work.
Has anyone had this issue and able to resolve it?
Click to expand...
Click to collapse
FROM THE WIKI
WiFi Problem:
<LI class="tightenable top bottom">Some versions of this phone are cursed with the "driver is not loaded" error while trying to use the WiFi. <LI class="tightenable top bottom">Some people reported that doing a hard-reset solved their problem.
The cause and solution for this is still unknown.
Software "view" of this problem: On a broken WiFi phone the radio stack wasn't corrupted, all the files and registry seamed to be correct.
Hardware "view" of this problem: Swapping parts between a phone with working WiFi and one with broken WiFi, the problem was isolated to the circuit behind the d-pad wheel where the screen is attached to.
On the working WiFi phone:
<LI class="tightenable top bottom">The writting on the antenna reads: the manufactured date and the word PHOEBUS
The stamp on the microSD slot reads GUKE
On the broken WiFi phone:
<LI class="tightenable top bottom">The writting on the antenna reads: a version code and the word PHOEBUS
The stamp on the microSD slot reads GTIE
Print that out take it to t-mobile and tell them you have a manufacture defective phone and you want a new one.
I tried that and it worked, but my screen quality lost and it was kinna yellowish and at different angle the screen looks different. why?
LGSilva said:
I wrote on the wiki some information about it but so far there is no solution.
So far I could "isolate" the problem to the circuit board on the screen part that control the wheel/d-pad and probably the wifi part.
If you use that part from a working wifi phone with the mainboard from a non working wifi phone you can get the wifi to work.
You guys probably can get more info from HTC on that as for me, they simple answer "thanks for contacting us, you need to check with your mobile company or send to repair" but no info
Click to expand...
Click to collapse
Related
I have searched this and other forums and have not seen either this problem or an answer to it. Per AT&T's suggestion, I just upgraded to the new AT&T rom version that adds PTT and seems to have big problems. My current issue is that when I first boot up and connect via GPRS/3G all works well. When I get to a wifi area and switch to wifi, again all works well. However when I leave the wifi area (or just turn off wifi) I can't get any data via GPRS/3G. The balloon comes up saying it is connecting. The little "G" and bidirectional arrows in the top left indicate it is connected. However in the browser, it just continues to grind away with "Locating" in the bottom right corner until it finally times out and puts up a screen that says that the "page cannot be displayed because the connection was lost". I open the connection manager and press and hold the "Data Connection" icon until that goes off and try again, same problem. The only way I can get GPRS/3G data connection to actually work again is to reboot. Any ideas what is going on or how this can be fixed? Forgot to add that this is an HTC 8525. Thanks.
From your description I wasn't able determine whether AT&T's suggestion was aimed at remedying the issue, or if it's something that came about with the update.
Assuming the latter, you may want to try a hard reset first and run it for a bit before loading any other apps. Failing that, reflash the ROM. I had a lot of trouble with my radio when my 8525 was new, but it mysteriously cleared up after a few radio flashes.
Thanks but still a problem
Thanks for your thoughts here. I hard reset and reflashed.
Yes the firmware is the latest one that AT&T has suggested that everyone who had the older Cingular phones upgrade to. It provides the AT&T logo, the "push to talk" feature, and some other junk. I have contacted AT&T about this and their response was to send me a new phone that they claimed had the old firmware, since they have been getting a lot of complaints about the new firmware. It didn't have the old firmware and also it's SIM card reader appears to be broken. I called HTC and they said that they too have had lots of complaints about the new firmware quirks but had nothing to offer to solve them. Anyway, the old firmware had no problem switching between wifi and CGRS so I don't think it is in the hardware. On the other hand I'm surprised that nobody else is encountering the problem from the upgrade.
I'm having the same prob. Purchase three of these phones and the other users have little technical expertise. First I set up a sync with my office PC. Then loaded the ROM update. I run MAC's @ home had difficulty connecting to my home wifi. Finally determined that the 8525 would not accept the 13 key ASCII wep password. Needed to use the HEX. So I connected. Went to work and had problems syncing with my PC. Active sync had to rediscover the device. Now I'm back home and can't connect again. My Device ID changed names upon "resyncing" and I updated the Airport Base Station with my new name. I've spent a lot of time on this issue.. Maybe I need to send em back for an iPhone!
Well I found a solution to it
This is a great forum - though somewhat hard to search through thoroughly. Anyway the solution for me was to go back to ROM 1.34. Found how to do that through flashing from the micro card at http://forum.xda-developers.com/showthread.php?t=311704&highlight=cingular+8525+rom+version and getting the production ROM version at http://wiki.xda-developers.com/index.php?pagename=Hermes_Upgrades. Back to normal - everything works fine. Just for a trial, I also downloaded ROM V2.1.1 and it works find also - but sure seems a bit large - ends up with 42.9M of storage free vs V1.34 that has 50.25. Think I'll try the the memory expansion process at http://forum.xda-developers.com/showthread.php?t=298327&highlight=want+more+storage. That seems to at least provide a more than 9 megabyte smaller MBH file but I don't know what that translates to in memory usage yet.
Suspect there is a way to fix this problem but I haven't seen anything in the forums on it.
I have an XDA Atom, it falls down on the floor and the screen broken
then I bought one from ebay and change it myself
but For no apparent reason the Wi-Fi stopped working, do hard reset and this time there's no WiFi even on the wireless manager, it's gone!!
Do O2 self diag gives me "Get Adapter Info () return FALSE"
Any other details to help me solve this?
waver said:
I have an XDA Atom, it falls down on the floor and the screen broken
then I bought one from ebay and change it myself
but For no apparent reason the Wi-Fi stopped working, do hard reset and this time there's no WiFi even on the wireless manager, it's gone!!
Do O2 self diag gives me "Get Adapter Info () return FALSE"
Any other details to help me solve this?
Click to expand...
Click to collapse
try to reflash the unit, if you can't still use wifi. It could have been HW problem and not SW.
reflashing is not working. it's definitely HW issue.
so, do u know where the wifi chip located on the board, just want to look at it for curiosity
thanks brian
waver said:
reflashing is not working. it's definitely HW issue.
so, do u know where the wifi chip located on the board, just want to look at it for curiosity
thanks brian
Click to expand...
Click to collapse
that I don't have any idea hahahaha. don't have a circuit diagram for the mobo of atom wish I could have that information as well....
i have the same problem after i broke my screen in a fall.
i went thru the diagnosis.. my WLAN and FMradio is gone.. same like urs..
cant detect the wlan and radio.. anyone help?
wifi
i think im having the same issue with my atom exec..just dropped it about 2ft from the ground..the screen not broken..but have problem with wifi signal..don't understand it..i can activate it..but hardly detect any signals and connect..pls help guys..
emjaygee said:
i think im having the same issue with my atom exec..just dropped it about 2ft from the ground..the screen not broken..but have problem with wifi signal..don't understand it..i can activate it..but hardly detect any signals and connect..pls help guys..
Click to expand...
Click to collapse
sorry bro, but the fact that it can be HW issue, then replacement is the only solution or fix with SC and or any technician that is knowledgable with the unit.
Actually my mobile not only fall down on the floor
but it's ran away and jump from my hand to the ceiling and fall down on the sharp arm of my bed
so that's it, lcd broken and I fix it but my W.lan is the only not working part
thanks God!
waver said:
Actually my mobile not only fall down on the floor
but it's ran away and jump from my hand to the ceiling and fall down on the sharp arm of my bed
so that's it, lcd broken and I fix it but my W.lan is the only not working part
thanks God!
Click to expand...
Click to collapse
well if WLAN is the only thing that's not working, you can just leave it as is. it's better to have a broken WLAN than a paperweight unit right?
My wireless is not working.
Hi all,
My wireless is not working. The wifi self diagnostic returns "GetAdapterInfo() return FALSE...".
Can you please help me in this problem???
I have Radio : R060822N_MN2ARC_RS00013
My wifi working sometimes well like may be once in 50 try. So it is not something related to hardware. and at that time wifi self diagnostic returns proper MAC address.
Can you please guide me which radio is latest one for O2 Atom exec and if this is not latest then from where I can download latest.
Looking for response.
Thanks and Regards,
CyberShakti
Hi,
I hope someone could help me with an issue we are seeing.
We have two Mantle devices, one on WM6 and the other on WM6.1.
On both devices we are seeing an issue where the device is left for a period of time and the device goes to sleep, another period of time goes by and we then press the power button and nothing happens, we press the power button a few more times and still nothing. We then have to resort to warm booting the device.
1. Has any one else has this issue?
2. Is there a fix for this issue?
Thank you very much for your time and I look forward to your reply.
Paul Diston
also have this issues
Hello pauldiston,
we also face this problem here. We currently have 7 Sedna's on duty and all of them have this problem. Especially on monday we have to reset all of them.
I have not found a solution yet, but as we are not the only ones having this it has to be something HTC is responsible for...
Regards,
Andreas
Hi,
I have heard that the O2 have stopped selling the Mantles because of some serious issues with the devices.
In our case, we are thinking that the particular problem is related to the compatibility between the device and an SDIO scanner. However we are yet to confirm this.
Thanks
Paul Diston
Hi, for what it's worth -- I've been using my Sedna intensively since May, running both WM 6 and WM 6.1. I haven't ever run into this issue and I've generally found the phone to be stable. I wonder if it has to do with the O2 version of the ROM, or if it might involve specific software or SDIO devices that you're using?
Alan
Hi,
We suspect it is an issue with the SDIO device however are yet to confirm this as O2 have stopped supporting this device.
Thanks
Paul
Paul,
Did you confirm whether or not this was caused by the SDIO device?
Can I ask what device it was?
Thanks
Alec
Hi,
It did look that way based on the testing we are doing however we never got it confirmed.
We were using the O2 Mantle device and Socket SDIO scanner.
Hope this helps.
Paul Diston
pauldiston said:
Hi,
We suspect it is an issue with the SDIO device however are yet to confirm this as O2 have stopped supporting this device.
Thanks
Paul
Click to expand...
Click to collapse
Hi,
Is it true that 02 have stopped supporting the Mantle?
The company i work for is considering purchasing quite a lot of these & i don't see the point if we will have support issues
pauldiston said:
Hi,
I have heard that the O2 have stopped selling the Mantles because of some serious issues with the devices.
In our case, we are thinking that the particular problem is related to the compatibility between the device and an SDIO scanner. However we are yet to confirm this.
Thanks
Paul Diston
Click to expand...
Click to collapse
Anyone got more info on this please?
I had the Standby of Death SOD this is when the phone fails to come out of standby with a power button press. This issue only affects some people on some networks. I'm not sure if its a network problem or a software problem but as only a minority of people have it, I suspect its mainly a network problem there is a software solution.
The solution is to change the phone settings band option from auto 3G/2G to either 3G Only (WCDMA + UTMS 2100 in Europe) or 2G Only (GSM + AUTO) depending on your requirements.
Also read this thread http://forum.xda-developers.com/showthread.php?t=540943&highlight=standby&page=2where the resolution was to get a new SIM.
Obviously this only solves the problem when the crash is because of the sim and/or settings which impact the sim. To rule out a software cause its best to start with a hard reset.
hi we use the p6500 with sdid 1210 scanner we get the same problem if left the the software running and it goes into stand by the unit needs to b reset i have found the problem to b the the software we run to record the chip numbers not the core wedge drivers for the sdid chip.solution is end the software we use to record the numbers on and unseat the chip.next time i get intouch with our surpport i will ask about a solution to the problem hopefully it will help others on here.....just to be nosey what system do the other replies to this thread use them for we run the scanner for recording the oxygen cylinder movement in ambulance station's with surpport from assettrack..
Dear all
I'm new here and have not yet had a chance to have an Overlook over the whole Forum.
Has anybody had problems with the Touch HD Connection to the GSM Network? In my case, only WCDMA with Hedge or 3G connection works. As soon as I have no conncetion to a WCDMA Natwork, I can't use the phone anymore. Has anybody a tool, twaek or what ever to increase GSM connection?
Thank you
Tom
my original touch HD became faulty with this exact issue, and other people have reported a similar fault (search threads started by me for more info). I had my phone replaced under warranty and everythign has been fine since.
Hi there
I just got your message. Sorry to bother you again but is there a permanent solution, from HTC or one of our collegues.
Cheers
Tom
If it is the same issue that I and other people have had the only way you'll get it fixed is to send it back to HTC who will replace components
Hi all, this is my first post or thread, i came here cause i heard from ppl this is best site for asking questions about cell phones, i started reading allot this forum and wow did i enter the other world i really like and wanna participate in.
Srry for little intro and lets get back to topic. So i got my first "normal" android and got trouble with it. I am using Samsung galaxy s5 g900F (european) factory unlocked and T-mobile as carrier with 4.4.2 kitkat. I have a big problem with a data connection that keeps going off every 30sec to 5 min if i use option to search and auttoconnect on LTE/WCDMA/GSM option. I read forum but no1 is mentioning this model as problematic 1 so now i post thread about.
Does any1 know what could be problem and how to solve it. Sometimes my data connection comes back and sometimes it doesnt and i have to switch type of network to get back again online. All other options that don't include LTE auttoconnect work just fine, i tried to get another SIM from carrier but same problem, i tried to get another Phone since i work in hardware firm and still same problem on another device, both were same models.
I still didn't put any ROMs but i really consider doing it maybe l8r on, it is stock version.
Pls be genttle since this is first time i post, maybe i did it on wrong place but i did read rules and everything and i think i did it on right place.
Ty in advance.
I did have a slightly similar problem years ago - when in roaming my phone could not connect to anything. What helped was a change of simcard for a new model - after that all was good.
Since you did try your SIM on a different phone (same 900F?) I would advise you to try: first on a completely different brand and phone model - if you can.
If this does not solve your problem do shake your service provider a bit - they could have supplied you with two faulty SIM cards in a row - that can happen. Otherwise - maybe there is a stupid limitation in your service plan which is causing this. There is no - to my knowledge - ready answer to the problem you have described.
Best of luck and if you do solve it come back and post - it will be very useful to lots of people for sure
Cheers!
Too many variables. You haven't observed enough of a pattern yet or tried enough things to narrow it down a bit. It could just as easily be carrier side issues as a bug in the firmware not negotiating a new connection if the LTE signal is lost.
A number of people were having data disconnect issues and that was addressed in the 4.4.3 /4.4.4 update. So that is one option to consider. And you could open a support ticket with your carrier. That is hit and miss as to results, but sometimes tickets actually resolve issues.
There are also a number of apps that may mitigate or possibly even solve your issue. Have a look at 4G LTE Switch and LTE Discovery.
.
Will try it today. Thanks for the help. Really appreciate it.
Sent from my SM-G900F using Tapatalk
rnrnrn said:
I did have a slightly similar problem years ago - when in roaming my phone could not connect to anything. What helped was a change of simcard for a new model - after that all was good.
Since you did try your SIM on a different phone (same 900F?) I would advise you to try: first on a completely different brand and phone model - if you can.
If this does not solve your problem do shake your service provider a bit - they could have supplied you with two faulty SIM cards in a row - that can happen. Otherwise - maybe there is a stupid limitation in your service plan which is causing this. There is no - to my knowledge - ready answer to the problem you have described.
Best of luck and if you do solve it come back and post - it will be very useful to lots of people for sure
Cheers!
Click to expand...
Click to collapse
yep i tried on same model 900F, hmm i will try it on another cell phone with LTE and will post what happened, thx allot for info