Hey guys... I'm having a lot of troubles with the lcd screen on my 8525 and this start about a month ago.. I've had this phone for almost one year... bought it as a refurb.
1. when i'm using the phone portrait mode the screen alignment would be perfect... however when i slide the keyboard open the screen goes to landscape and my alignment would be completely off. Heres the interesting part... say if it is still in landscape and i align it then.. it would work perfectly in landscape but then when i close the keyboard and go back to portrait the alignment would be extremely off again.
2. now when i'm in portrait mode and i go to start -> settings -> system -> screen and switch the screen to landscape (w.o sliding the keyboard open) the screen would be perfectly aligned... but when i slide the keyboard open... the alignment would be completely off again... now if i align it while it is in landscape (keyboard open) and go to start..settings..system..screen and change it to portrait the alignment would be perfect... but when i close the keyboard.... it would be off again...
is there anyway i can fix this? I've done a hard reset and flashed the firmware all over again... btw i'm using WM6 from the htc website. if anyone can help...lemme know what i have to do....
thankz
p.s my phones starts with s/n ht649.
Can't say I've seen that reported before. Sounds software based. You could try backing up and hard resetting.
Mike
I already tried that.. it didn't work.
Sorry, my bad - you clearly said you had done that already.
I can't fathom what hardware problem there could be. The magnet orientation switch is clearly fine it seems the X Y co-ords are not swapping over - but that seems a software matter, yet your hard reset suggests hardware - Im stumped.
Mike
If the whole screen is moving, including the start menu etc,
I have seen this before, when building my phone, if the lcd ribbon cable is not alligned perfectly this can occur... but resetting the device did not resolve the issue in this instance.
Cheers
Steve
So I guess I'll have to take it to a cellphone repair shop and have it looked at. I just hope it won't cost too much... the phone was a refurb and i got it for $100. Do you guys have any other suggestions?
Related
Hi,
I have that rotating "please wait" thing on the today screen, and it won't go away... I only changed some meter icons for iLauncher, what could be the problem? (soft reset doesn't solve it)
have u tried aligning ur screen?
strange, it went away by itself. I like self-repairing devices
well...i have similiar weird problem with my wizard as well. i dont have ilauncher installed but whenever i receive call, the screen will switch on and start with landscape mode. i need to wait for a few second before it switch back to potrait and then only i can answer the call. i always keep by keyboard slide in btw.
anyway facing this as well>
praetorion said:
well...i have similiar weird problem with my wizard as well. i dont have ilauncher installed but whenever i receive call, the screen will switch on and start with landscape mode. i need to wait for a few second before it switch back to potrait and then only i can answer the call. i always keep by keyboard slide in btw.
anyway facing this as well>
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Click to collapse
Are you using the supplied case with a magnetic clasp? Since a magnet in the phone is used to tell the hardware that the keyboard is opened many users have reported that simply removing their device from the OEM case has caused this. This is documented over and over again in the forums.
yes. i m using the case.
thank for the info
hi, i'm a new owner and there are a few things that are bugging me and i'm not sure if it's normal or if it's problematic.
-the start menu pops up sometimes when i slide out the keyboard. is this normal?
-the device can only be charged when the usb is connected to my computer, but not when the usb is connected to an ac adapter.
-keys are mixed up (i supposed because of the Japanese keyboard layout, and i think i saw a fix for this)
when sliding out the keyboard, it takes about 6-8 seconds to adjust from portrait to landscape(with the start menu popping up when going to landscape).
-is it normal for the touchscreen to be completely unresponsive when the keyboard is slid out?
-the touchscreen is completely unresponsive sometimes while the keyboard is hidden and i have to either press random buttons or slide the keyboard in and out to get response back.
sorry for my noobishness and thanks in advance.
ok i've managed to solve the keyboard layout problem and i guess the delay is typical,. but the following problems/issues still exist:
-the start menu pops up sometimes when i slide out the keyboard. is this normal?
-the device can only be charged when the usb is connected to my computer, but not when the usb is connected to an ac adapter.
-is it normal for the touchscreen to be completely unresponsive when the keyboard is slid out?
-the touchscreen is completely unresponsive sometimes while the keyboard is hidden and i have to either press random buttons or slide the keyboard in and out to get response back.
thanks in advance.
anyone? any kinda help would be great
ji1386 said:
ok i've managed to solve the keyboard layout problem and i guess the delay is typical,. but the following problems/issues still exist:
-the start menu pops up sometimes when i slide out the keyboard. is this normal?
-the device can only be charged when the usb is connected to my computer, but not when the usb is connected to an ac adapter.
-is it normal for the touchscreen to be completely unresponsive when the keyboard is slid out?
-the touchscreen is completely unresponsive sometimes while the keyboard is hidden and i have to either press random buttons or slide the keyboard in and out to get response back.
thanks in advance.
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Click to collapse
Hi ji1386
I'm afraid that does not sound good. I have seen at least two other cases where the keyboard being slid out causes the start menu to pop up. It was concluded that pressure is being put on the touch sensitive screen by the mechanism. This is a hardware issue and can also show as programmes suddenly closing for no ovvious reason and I think this may also be responsible for the touch screen not responding when keyboard open. In summary pressure on the touch sensitive screen somewhere when there should not be.
If the device is under warranty I'd go for an immediate replacement. Perhaps just before doing so I would try a HARD reset just to be sure.
Mike
mikechannon said:
Hi ji1386
I'm afraid that does not sound good. I have seen at least two other cases where the keyboard being slid out causes the start menu to pop up. It was concluded that pressure is being put on the touch sensitive screen by the mechanism. This is a hardware issue and can also show as programmes suddenly closing for no ovvious reason and I think this may also be responsible for the touch screen not responding when keyboard open. In summary pressure on the touch sensitive screen somewhere when there should not be.
If the device is under warranty I'd go for an immediate replacement. Perhaps just before doing so I would try a HARD reset just to be sure.
Mike
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hi, thanks a lot for the response. it really helps. now for the other problems
-is it normal for the the touchscreen to stop responding to taps when the keyboard is slid out?
ji1386 said:
hi, thanks a lot for the response. it really helps. now for the other problems
-is it normal for the the touchscreen to stop responding to taps when the keyboard is slid out?
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Click to collapse
No it's not normal. The screen should respond as normal. For example when using word, even with the keyboard ou you should still be able to tap for the soft keyboard, tap on bold, centre, tap in text to inser a word etc etc.
If you can't I think it's because the keyboard mechanism is somehow putting pressure at some point on the screen i.e the same issue as the start menu popping up. If a hard reset does not cure this then it's a repair job or replacement under warranty I'd say.
Mike
mikechannon said:
No it's not normal. The screen should respond as normal. For example when using word, even with the keyboard ou you should still be able to tap for the soft keyboard, tap on bold, centre, tap in text to inser a word etc etc.
If you can't I think it's because the keyboard mechanism is somehow putting pressure at some point on the screen i.e the same issue as the start menu popping up. If a hard reset does not cure this then it's a repair job or replacement under warranty I'd say.
Mike
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Click to collapse
thanks mike for all your help.
More bad news...since yesterday, the touch-screen no longer responds at all...completely unresponsive to tap or touch. I've tried hard/soft reseting and still got nothing...
I have however managed to get it to charge through a wall outlet. but it's a bit buggy...
Unfortunately, I bought this phone used locally and the guy isn't responding to any of my phone calls/emails, but whatever karma will come back to haunt him...I was thinking about taking this to a small claims court, but i dunno how to go about doing so and if my case will hold up...
anyway, I've had to take it to a repair shop. They said they'd order in a screen and replace it for $150 cad and it should fix it, if not a diagnosis charge of 20 bucks...
this should bring the total cost of this phone to $725cad...great...
Hopefully it solves all my problems. I'm guessing the start menu problem and the touch responsiveness problems get solved after this.
ji1386 said:
thanks mike for all your help.
More bad news...since yesterday, the touch-screen no longer responds at all...completely unresponsive to tap or touch. I've tried hard/soft reseting and still got nothing...
I have however managed to get it to charge through a wall outlet. but it's a bit buggy...
Unfortunately, I bought this phone used locally and the guy isn't responding to any of my phone calls/emails, but whatever karma will come back to haunt him...I was thinking about taking this to a small claims court, but i dunno how to go about doing so and if my case will hold up...
anyway, I've had to take it to a repair shop. They said they'd order in a screen and replace it for $150 cad and it should fix it, if not a diagnosis charge of 20 bucks...
this should bring the total cost of this phone to $725cad...great...
Hopefully it solves all my problems. I'm guessing the start menu problem and the touch responsiveness problems get solved after this.
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Click to collapse
I certainly hope it works out ok. Changing the screen assumes (possibly correctly) that the screen is at fault. If the screen is fine just getting pressure put on it somewhere then it will be a bit of luck whether it solves problem or not. A key problem here is that the screen is sensitive to touch, even on the area under the bezel - which of course is absolutely daft. Combine this with the fact that there is not a lot of room for heat expansion and the slide out keyboard can cause minor distortions in the casing and you have potential for a certain percentage of devices to have problems. Thankfully now far less than early models but still being reported.
Good Luck
Mike
Took it to a repair shop this week. Opened it up and looks like a damaged flex ribbon cable (possibly from sliding out the keyboard or just a faulty cable) is the culprit behind the unresponsive touchscreen.
Apparently those are impossible to find (if not very hard). i live in Canada where parts for these phones are quite scarce, so I'm not too sure what i should do. The guy said he could try to find a replacement part, but it'd take almost a month.
Anyway, just thought I'd mention it to let anyone with unresponsive touch screens know. I guess just add this to the list of possible causes.
how did you fix keyboard layout problem
Ji1836,
Can you please let me know how you solved the keyboard layout problem.
I also have a softbank X01HT with a japanese keyboard layout. I have upgraded to WM6 BLACK 2.5. But some keys are mixed up like the dot and comma and others as well. I tried the fixes in the wiki but nothing worked.
Aprreciate your help.
Hi mates yesterday i bought a used herm...with excellent condition. but when i opened any dialog. the window closed automatically. and the screen light remains always on. and touch is creating problems.
and after some time the touch screen totally stop working. i dont know what happened. al the buttons are working fine. i upgraded my t-mobile herm to its original t-mobile wm6 rom. and again the touch screen is not working. and the screen light always stay on..
so is this hardware or software problem.?
guide me if you have any clue about this..
according to my thinking.. i think some button is pressed continuesly.. but everything is working fine.. only the touch is not working.
broken digitizer for the touch screen, buy a replacement lcd/digitizer together and replace yourself, about $100Aud. Use Mike Channons site to download the service manual. Use the search function and type in "htc service manual hermes".
As for the light, you will have to use your buttons to navigate to settings>system>backlight>battery power and external power. you can select how long the backlight remains on for.
Cheers...
Hi mate thanks for your reply.. Actually the situation is that. the screen is working perfectly. all buttons are also working perfectly. but suddenly the touch feature stopped working.
that time i was just opening some menus and they closed automatically. it looks like that there is some button pressed. and the screen light never stops. it continuously remains on. all buttons are working perfectly and everything. on the touch feature is not working.
i upgraded my device with genuine shipped t-mobile wm6 rom and again it stopped at the starting screen where i have to click the screen and the device brings the window for stylus adjustment.
so i wanna ask that is this also possible that some touch drivers are corrupted or something like this.? or is this a hardware failure.?
Kind Regards
I had same problem, it was hardware. Thats why I said to change the lcd. It is theoretically possible to replace JUST the digitizer, BUT, it is a MAJOR hassle.
As for getting past the alignment stage, look up Remote Screen Alignment. Its a cab file that stores the alignment settings on your pc. You WILL have to have a friend that has the same phone so you can get their settings as you need to copy them to your pc first. You can then copy the settings to your phone so you can use it until you replace that pesky lcd...
Cheers.....
I had a similar problem with my hermes. After a lot of investigating, I found out that this is a heat related issue with the hermes. The unit will heat up an some connection somwhere gets messed up and continually registers ghost taps on the upper right corner of the screen, which causes the continual opening and closing of programs/task manager. This overloads the phone which then causes the screen to eventually become unresponsive due to excessive computing.
With my phone, it must be heat related because it will only occur during or after heavy use or overcharging. Other people have had this exact problem with the conclusion being overheating. The worse part is, there is apparently no way to fix this, replacing the screen doesn't change anything. setting your screen alignment very far left will fix the problem but then everything you tap needs to be compensated for.
Good luck, hate to be the harbinger of bad news, but it's better to know whats wrong and that you can't fix it then not know whats wrong and keep trying to fix it.
same problem here... only my hermes is overheating already after 5 minutes use...
in the morning it works and when i put it in front of the airconditioning the touchscreen also works...
somebody who has an idea where to look for a solution??
kingsfan said:
same problem here... only my hermes is overheating already after 5 minutes use...
in the morning it works and when i put it in front of the airconditioning the touchscreen also works...
somebody who has an idea where to look for a solution??
Click to expand...
Click to collapse
Some of the suggestions in the white screen thread/s might help. The problem is that those who have the heat related problem will find it very difficult to trace the actual fault. The heat may be causing miniscule expansions on the boards / components and connectors. The tiniest of cracks or poor connections can therefore break with the expansion.
Another theory is that rather than heat it might be a capacitor that is breaking down either over time or again through heating. Unless you are a skilled electronic engineer that is virtually impossible to check, particularly since schematics are not available.
You might just be lucky if you dismantled and re-assembled - it might just re-set a connector or adjust a board so it does not get affected in future. That would be very much a matter of luck and of course potentially the situation might be made worse!
Mike
Hi mates. I am back with some issue.. i moved my device to a repair center and he said that its a software issue. and he fixed my device without changing any rom.. i dont know how..
but again when i open some window like programs. the right scrollbar make a problem... when i move scrollbar it automatically press the top close button..i aligned my screen 3 times but same problem with right side scroll bar.
and after playing with it. the touch totally stopped.
now the thing is.all the buttons are working fine and everything is working fine. even sms and calls. but when i check sms and press my scroller button. it displays the right click menu instead of opening the sms. and the screen light is continuesly on. as something is pressed. so. i think this thing wil help. i am now trying this method to check my pc.
http://inuchanbt.blog54.fc2.com/blog-entry-99.html
check this out as well.
i will send you details soon.
might just have something lodged between the case and screen.. also to get rid of the screen alignment, cable it up and delete welcome from the startup programs and then reset it.. should get you past it so at least you can use it until you repair your screen
Whenever i slide out the keyboard the screen either becomes unresponsive or blacks out. I tried flashing two diff roms from itje and smaberg but they both have the same problem. The screen also becomes very inaccurate and unresponsive. Anyone have such problems?
Nope, here is fine.
The question - does the situation STAY this way or just happens for a few seconds?
Now the screen doesnt even work, when i slide out the keyboard the whole screen blanks out.
custom rom?
Exactly.
The questions:
1. Do you use custom ROM's?
2. Or what did you install
Also
3. Did your phone falled down? I mean - it may be a mechanical problem with connection with 2 parts of the device, no?
I've tried 2 custom now im back on the official one, looks like its going to the service centre. I think its a mechanical problem. When the keyboard is slid out, the screen appears to power down with some colours appearing, when it is in fact still on.
I think the magnet of your x1 has some problem,as we all know,system determine the keyboard sliding by magnetic induction,
and here is a way to test it,you can put you x1 on somethings which has a big magnet, if x1's screen rotate, I think magnet of your x1 has some problem or lose,
I sent it to service center. Hope it gets fixed well.
Ok so i bought a brand new Nexus S two days ago, the problem is in landscape mode the touchsreen randomly becomes unresponsive for a few seconds or until i change position or turn screen off and then on again or rotate the phone and back.
The wierd thing is it only happens in landscape mode when holding it so the buttons are to the right but if i flip the phone so that its still in landscape but the buttons are to the left it doesn't happen and works flawlessly.
I searched the net and found various touchscreen problems with nexus s, but didnt really find the exact problem. Can anyone tell if its a software issue or a hardware issue?
Also this Nexus S is with Super LCD and not AMOLED
Thanks
NeM
I had a similar problem. Happened to me a few times on different custom roms. However, my screen is Super AMOLED. I'm just scared it might be a hardware issue so I'm always ready to unroot my phone and get it back to stock so I can return it for repair.
Butt.... I think that it might be a sofware issue since the touchscreen is only unresponsive until you lock and unlock your device. I'm keeping my fingers crossed that it doesn't happen again for a while. Always gives me a scare :O
NeMeSYZ said:
Ok so i bought a brand new Nexus S two days ago, the problem is in landscape mode the touchsreen randomly becomes unresponsive for a few seconds or until i change position or turn screen off and then on again or rotate the phone and back.
The wierd thing is it only happens in landscape mode when holding it so the buttons are to the right but if i flip the phone so that its still in landscape but the buttons are to the left it doesn't happen and works flawlessly.
I searched the net and found various touchscreen problems with nexus s, but didnt really find the exact problem. Can anyone tell if its a software issue or a hardware issue?
Also this Nexus S is with Super LCD and not AMOLED
Thanks
NeM
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Click to collapse
Is it running a custom ROM?