Database Users

Faulty MDA Pro on T-Mobile ???

I think i have a faulty unit because i can not connect to the internet at all (although it worked last sat morning when i got the unit but i did not try again until my number got ported)i have tried it on GSM only and checked all the settings over with the guy from T-Mobile and they are ok but if i put my sim in my Jam i get a connection with no problems.
The guy from T-Mobile says it may be beacuse i am on the fringe for UMTS reception but i get the U symbol and 4 bars on the strength meter but surely it should go on to GPRS if it can not get reception on UMTS as it would do for phone calls anyone any ideas ?

Start>Settings>Personal Tab>Phone>Band>"Select Network Type" and change to GSM (it's probably on Auto), then ok it all.
If you now connect over GPRS (which is what the above is to do - force it not to use UMTS at all), then you're ok.
Next thing is to go to a UMTS strong area, and do the settings but set back to Auto and see if u get 3G connection.
Hope it helps.

i just get the message ''warning:unable to change GSM/UMTS Band, please try again later''
thanks anyway

HSPDA Confusion!

Hi everyone,
It's my first post here - most likely not to be my last. Oh, and i know i spelt HSDPA wrong in the title!
I very very recently (yesterday in fact) managed to get hold of my T-Mobile Hermes (one of the .37 batch) and am having no problems whatsoever with the phone, the only problem i am having is getting any web download speeds faster than around 40kbps?
I phoned T-Mobile yesterday and after being on hold twice and explaining myself many times i think i got HSDPA enabled as the lady (who was very nice) said she promises it has been enabled for me. I tried half hour later and sure enough, i used www.dslreports.com/mspeed and could now download at around 800kbps - perfect! Unfortunately i tried again this morning and it says 40kbps again
Is there any way to tell whether HSDPA has been enabled on my phone before i call T-Mobile again? Does HSDPA just run over 3G? I haven't got a brilliant signal where i am - usually 1 or 2 bars, could this be what is affecting my download speed? I need some help!

Just realised i have spelt HSDPA wrong in the thread title - never mind! Can anyone help?

Have you read this dude?
http://forum.xda-developers.com/showthread.php?t=276154&page=5
Theres a couple of files you can check you have i believe, also the Fit4cat program is worth downloading.

40kbps is GPRS data speed. Even without HSDPA you should get 300kbps on UMTS.
Your phone will show a U or a G depending on which network you are on.

It shows a "G" all the time in a little white block next to the signal bar, and sometimes the signal bar shows an antenna and sometimes a "G" also - does that mean when im on the "G" ill be on HSDPA and when im on the antenna (if i cant get 3G) ill be on GPRS 40kbps?
If so that makes a lot of sense as the signal is not brilliant round here, i went shopping in a much bigger town this afternoon and tested again -> full signal and downloading at around 1200kbps! Obviously it is enabled, think its just down to my signal....
Does that sound about right?

RTFM, the G is for GSM ie data will be GPRS.
You will either have a 3G or U depending on what ROM you're running for 3G/UMTS/HSDPA .

I'll be honest i only got half way through the quick start guide before i started playing with it. So, if my phone is always on "G" i'll assume i need to try and unlock it using the fit4cat thing? As T-Mobile have said they have enabled HSDPA on my account?
How did i get 1200kbps on GPRS by the way? It definately said "G" when i was connected and did the speed test...?!

I just ran the fit4cat Hermes tweaker and still no luck, it only connects to "G" rather than "3G", 3G is apparently available in this area so why does it only connect to G? Im confused and would really appreciate some advice...

Well if you probably didn't notice the U (or whatever) when you got 1mbps once it. This means that HSDPA is enabled on your phone and SIM.
The fit4cat tweaker only (dis)enables HSDPA but that isn't an issue because even without HSDPA you would be getting UMTS speeds.
One thing you could try is. Go to Start->Settings->Phone->Band set GSM/UTMS to GSM900+1800 + UMTS2100
You could also try a manual search for networks from Start->Settings->Phone->Networks->Find Network
Finally you can also disable GSM totaly using network type in the band selection and see if you get a steady 3G signal.

Thanks for your suggestions, here are my findings:
kevino said:
Well if you probably didn't notice the U (or whatever) when you got 1mbps once it. This means that HSDPA is enabled on your phone and SIM.
Click to expand...
Click to collapse
Good point, i have a long drive home tonight so will check when going through built up areas to see if it connects to 3G or U then.
kevino said:
One thing you could try is. Go to Start->Settings->Phone->Band set GSM/UTMS to GSM900+1800 + UMTS2100
Click to expand...
Click to collapse
Tried this, and phone disconnected then reconnected but still said "G" when connecting to Internet. Set back to "Auto".
kevino said:
You could also try a manual search for networks from Start->Settings->Phone->Networks->Find Network
Click to expand...
Click to collapse
Did this also, it pops up with the message "Registering on the network" and disappears and thats it, nothing happens.
kevino said:
Finally you can also disable GSM totaly using network type in the band selection and see if you get a steady 3G signal.
Click to expand...
Click to collapse
I cannot find an option to disable GSM in the Band tab, i have the following:
Select your network type.
__Auto
__GSM
Select your GSM/UMTS band.
__GSM(900+1800)+UMTS(2100)
__GSM(1900+850)+UMTS(1900+850)
and thats about it. Cannot find anything that would let me not use GSM whatsoever? I appreciate your help so far

It may be the case that your reception for 3G just isnt adequate enough to work where you live, O2 states there is reception in the area where i live but i only tend to get UMTS upstairs....just one of those things....here at uni i get FULL UMTS reception anywhere.

richieboy said:
I cannot find an option to disable GSM in the Band tab, i have the following:
Select your network type.
__Auto
__GSM
Click to expand...
Click to collapse
In the dopod ROM it has a WCDMA option too. No big deal !
Seting the band was just so that the phone doesn't bother looking for bands that are not available in this country. To try and encourage it to check the correct UMTS band more quickly.
My suggestion to use find network (you need to select manual search) in Networks wasn't too helpful anyway as it doesn't list the band. So no use unless you can disable GSM.
Of course you may have got a spurious speed test result. How old is your SIM? It needs to be a USIM

Yes firstly is your SIM card a USIM....or is it a SIM card from an old handset?? I think youve already said you have had the 'U' appear on your TyTN at some point.....so again im going with the assumption you just dont have adequate UMTS reception for it to work....hence why you are only seeing 'G'.

So, funny story...
It seems where i was over the weekend (girlfriends) is borderline, so as mentioned aboved i can get 3G upstairs but not downstairs - i decided to drive around and got 3G all over the place...the best news is i get 2/3 bars of 3G at home too!
Problem solved, im an idiot - but hey, it doesn't hurt to ask right?
680kbps! Woo

richieboy said:
So, funny story...
It seems where i was over the weekend (girlfriends) is borderline, so as mentioned aboved i can get 3G upstairs but not downstairs - i decided to drive around and got 3G all over the place...the best news is i get 2/3 bars of 3G at home too!
Problem solved, im an idiot - but hey, it doesn't hurt to ask right?
680kbps! Woo
Click to expand...
Click to collapse
girlfrends! Woo

X1i when using 3G on AT&T I cant make or receive calls???

So when I leave all the band settings to auto on the phone, it immediately connects to AT&T's 3G network and shows the "H" in the title bar it worked for a little while then calls stopped coming through, after a hard reset it works again with calls for a few hours, then it begins to fail.
If I switch the bands to GSM and manually select the frequencies (850 + 1900, according to wm) then it connects to the EDGE network, and I can make and receive calls as I please, no problems, except for the crappy network speed.
So someone help me out here please, is the phone defective, or is it not working as it should because of the lack of the 850 band? I know that AT&T works on either or but this problem has me stumped.
Other than this rather huge problem (phone that cant make calls), I absolutely love the Xperia and would hate to return and wait for another.

did you try to use the connection wizard to let the phone config itself?
after I put my iphone sim in it shows the H/3G icon on anf off all the time, while I can receive call I was unable to go online.... after someone suggested me to call att to update the imei on my account to the x1, I found that I still have to go to connection and change the setting myself b4 it can go online. you will have to remove the user name and pw in media net setting and uncheck the proxy server.
I guess my case is a little different than yours but I guess you can give it a try... good luck =)

Thanks, I actually haven't tried that since i figured it would be the same as what happens when you turn the phone on for the first time, when it autoconfigs.

if it say it detect a new sim and ask if you want to do the auto config then I guess its the same... but again I did need to change some settings inside the network config to make it work too... so I am guessing the "auto config" has some flaw in it

No problem with my X1i when I venture in a1900mhz area close to my home. I live in a small town in Ca. only 850mhz here. But in the larger Metro area around me... No Problems with calls or hspeed data access...
Stuart

Thanks for the replies, It looks like the Configuration wizard in the settings menu did the trick. It do something else that the autoconfig doesnt. The phone seems to work now just fine, although it doesnt hang on to the signal as well as my old k790a. The office I work in is an ATT dead zone and I could make calls using the K790a with only one bar, with the Xperia it either doesnt go through or drops the call.
Again this is better as it works now, just not as well as my old phone.
Also, scl_electronics, so you are saying the X1i has both 850 and 1900mhz bands? I had a feeling mine did too, but I thought it was put to rest that that wasnt the case with the X1i....

Sorry Aaron J,
i should have been more specific!! Where I live, 3G is only on 850mhz band so I don't get access..Just The edge network. When I venture about 10 mile away toward the major Metro areas..The 1900mhz band are used. So the H is displayed, but I don't have those access problems for calls or data!!
But i am waiting to see if they can crack the rom for 850mhz-3G access!!
Stuart

scl_electronics said:
Sorry Aaron J,
i should have been more specific!! Where I live, 3G is only on 850mhz band so I don't get access..Just The edge network. When I venture about 10 mile away toward the major Metro areas..The 1900mhz band are used. So the H is displayed, but I don't have those access problems for calls or data!!
But i am waiting to see if they can crack the rom for 850mhz-3G access!!
Stuart
Click to expand...
Click to collapse
Oh ok thats kind of makes, sense although I thought the X1i didnt have an 850 band at all, so what frequency does it work off then?
Anyways, back to my problem....I spoke too soon, it dont work on 3G switched to EDGE. I might just try getting a new sim card, mine is a Cingular one from 2005, that has been in at least 4 different phones now including the X1i.

Aaron J said:
Oh ok thats kind of makes, sense although I thought the X1i didnt have an 850 band at all, so what frequency does it work off then?
Anyways, back to my problem....I spoke too soon, it dont work on 3G switched to EDGE. I might just try getting a new sim card, mine is a Cingular one from 2005, that has been in at least 4 different phones now including the X1i.
Click to expand...
Click to collapse
Well out here in Ca... 850mhz gsm/edge is used ..So I quad band gsm phone is handy!!!
Stuart

Yes it is! My little problem is a little confusing though as one thing I just realized that I didnt say before is that the phone has no problem connecting to the 3G network using HSDPA. I get full bars with the H icon pretty much everywhere in my area and my data speeds are very good. So I can surf the net, download programs, watch high quality youtube videos using the app in touchflo and even send and receive texts just fine.....just no calls when on 3G. I'm hoping its just setting somewhere and not a faulty device.
I live in Raleigh NC by the way so maybe it could be a faulty tower?

Well when venture into Stockton Ca. my phone switches to 3G-HSDPA:1900MHZ Without a connection hitch....
Have you tried a soft reset......
But when all else fails Hard Reset to the Rescue!!!
Btw... in several of my ppc-wm units when restoring to OEM setting(hard reset) there has been many time the process had a problem. So something would be screwed up!! So when You don't succeed, try another hard reset!!
Good luck,
Stuart

hey i was wonder if your problem is HSDPA/HSUPA being on, i have at&t also and it worked for the first few weeks fine with it being on then all of a sudden it stopped and couldn't connect to the internet, before i had the H/Edge showing up and also my email never updated when it was set to do it every 15minutes. Now that i disable the HSDPA/HSUPA i see 3G/Edge and email update all the time on the X1i. Just wonder if that might fix it, I'm all kinda still new to all this but i had my X1i for 2 1/2 weeks now.

Hello thanks for all the suggestions, Experiaenjoy, no I haven't tried mainly because I can connect to the data network just fine and get awesome speeds with full bars pretty much everywhere, all of my data related activities and programs work just fine (aka murder my battery life ). I just cant make calls while on 3G.
I talked to a coworker today who used to be a regional manager at AT&T hee said that he saw many cases of people who were having problems where it was due to the SIM card. He said they all had the older orange Cingular card and that an update to the new blue AT&T card solved all problems. So right now I'm trying to see if I can get mine updated (I do have an older Cingular SIM). Once I get that, I will do a hard reset (3rd one also done about 20 soft resets since I 've had it-I've installed a bunch of programs and tweaks) and skip the auto config and go straight to the connection wizard.

Conecting to 3G

hello,
after searching on "3G" in the forum, i seems that the problems are just the opposite to my question, they all want 3G to be turned off.
Now I want to connect to 3G (with the "G" icon on the staus bar).
My problem is that it always connect on "edge", with the "E" icon in status bar and when I want to make a video call, it always says that there is no connection to 3G so I can't make videocall.
Anyone knwos how to activate 3G?
I looked into the connections, but I don't want to mess in it without knowing what I do.
BTW I'm in Europe (Belgium).
Thanks

You fell into the same trap I did when I first got a Windows Mobile phone.
G means GPRS and is the lowest, simplest connection speed.
G = GPRS. "Normal" internet speed (9.6-14.4kbps)
E - Edge. "Enhanced" internet speed (normally 48kbps, but can be higher)
3G = 3G internet speed (128-384kbps). Also allows video calls.
H = HSDPA. "Mobile broadband" speed. (1.8Mbps, 3.6Mbps or 7.2Mbps depending on operator).
You'll want to go to:
Start > Settings > Connections > Advanced Network
Make sure that HSDPA/HSUPA is enabled
From then on, it depends on the signal in your area. If you find that you're having a problem getting and maintaining a 3G or H signal, you might need to get an updated SIM from your operator. I got a new SIM from O2-UK and it solved my connection problems immediately.

I see that HSDPA/HSUPA is enabled.
Could it have something to do with the settings in connections (instead of advanced network settings)?
I will also check with my provider (sim card)
Thanks for the reply

i cannot connect to the internet not using wifi. i do however h an H symbol next to my signal. i dont get why i have the hsdpa but cannot connect. i've tried anything i can think of.
*i can't turn data connection on in my comm manager, it automatically disconnects and says wap.cingular not working or gprs not working somthing like that.
*in the connection settings i pick media net wich is automatically picks att but still won't
*in settings/personal/phone i left if auto defualts for bands
*settings/connections/advance network i even tried to put it to hsda ONLY won't work
the only new lead im getting is this Zenith post saying he got new sim card so now it's working. that's all im getting at now. but im even skeptical about that

If you are not getting the 3G or H icon then you either have no coverage or an incompatible SIM.
If you can't connect to the internet you either have incorrect settings on your phone, or your network aren't allowing you on their APN.
Suggest in all cases phoning your network to get clarification.

artesea said:
If you are not getting the 3G or H icon then you either have no coverage or an incompatible SIM.
If you can't connect to the internet you either have incorrect settings on your phone, or your network aren't allowing you on their APN.
Suggest in all cases phoning your network to get clarification.
Click to expand...
Click to collapse
you wouldn't believe how i found out i had no internet. they say'd it was in the system but it was disabled in thier system. i put in my brothers sims and his work just fine. so i told them to look at whatever his plan is and they switch to what he had. anyways long story short i found out not my settings bc you just auto configure it connectin wizards, and wasn't sims card, it was stupid att. i was getting the H icon but not an H on my signal. anyways its all done now. thanks again guys

internet problem?

hi, i have not had a smart phone before and am not to sure on how the bands work but think i have a problem.
my phone is from Virgin mobile and running 1.48 stock rom, manila and radio 2.05.
few questions i'd like to ask before you read what i think my problem is.
1. is the internet supposed to run off 3g when not on wifi?
2. is 3g faster than "H"?
my problem: 3g is active, data connection is off. i open opera (or anything else) and 3g trys to connect, 3g sign disappears and "H" appears. data connection is on and using "Virgin GPRS".
i called virgin mobile tech support and they said it is meant to go through gprs.. lie?
i called htc and they said they don't think it is a problem with my phone...
i have done a hard reset.
i think it is either the 3g doesn't work, or there is something really wrong with the settings, or virgin mobile makes it like this?
please help as i may want to return it if this causes a big problem for me.

Sunil_237 said:
hi, i have not had a smart phone before and am not to sure on how the bands work but think i have a problem.
my phone is from Virgin mobile and running 1.48 stock rom, manila and radio 2.05.
few questions i'd like to ask before you read what i think my problem is.
1. is the internet supposed to run off 3g when not on wifi?
2. is 3g faster than "H"?
my problem: 3g is active, data connection is off. i open opera (or anything else) and 3g trys to connect, 3g sign disappears and "H" appears. data connection is on and using "Virgin GPRS".
i called virgin mobile tech support and they said it is meant to go through gprs.. lie?
i called htc and they said they don't think it is a problem with my phone...
i have done a hard reset.
i think it is either the 3g doesn't work, or there is something really wrong with the settings, or virgin mobile makes it like this?
please help as i may want to return it if this causes a big problem for me.
Click to expand...
Click to collapse
There's nothing wrong with the phone mate.
You've got GPRS (2G) and 3G which includes HSPDPA (and HSUPA). HSDPA is the fastest of those types, 3G slower, and GPRS the slowest. Your phone will try and use the best connection available, and that just depends on the coverage in your area (and how good the phone's reception is). If you're getting a strong and steady signal, I really wouldn't worry about it.
Basically, HSDPA is a faster version of 3G.

but my sisters 3g (on o2 iphone) is faster (by a lot... and then some) than mine.
ran the same video on youtube (wifi disabled) and she got done in a matter of seconds while i was buffering mid stream
with the coverage checker i ran before i got the phone it said my area was "very good" and i get 3 bars usually.
o it is connecting through gprs not HSPDPA, in the connections screen it shows "Virgin GPRS"

Sunil_237 said:
but my sisters 3g (on o2 iphone) is faster (by a lot... and then some) than mine.
ran the same video on youtube (wifi disabled) and she got done in a matter of seconds while i was buffering mid stream
with the coverage checker i ran before i got the phone it said my area was "very good" and i get 3 bars usually.
Click to expand...
Click to collapse
All I can say is that she must have a better signal with O2 than you have with Virgin.

Sunil_237 said:
hi, i have not had a smart phone before and am not to sure on how the bands work but think i have a problem.
my phone is from Virgin mobile and running 1.48 stock rom, manila and radio 2.05.
few questions i'd like to ask before you read what i think my problem is.
1. is the internet supposed to run off 3g when not on wifi?
2. is 3g faster than "H"?
my problem: 3g is active, data connection is off. i open opera (or anything else) and 3g trys to connect, 3g sign disappears and "H" appears. data connection is on and using "Virgin GPRS".
i called virgin mobile tech support and they said it is meant to go through gprs.. lie?
i called htc and they said they don't think it is a problem with my phone...
i have done a hard reset.
i think it is either the 3g doesn't work, or there is something really wrong with the settings, or virgin mobile makes it like this?
please help as i may want to return it if this causes a big problem for me.
Click to expand...
Click to collapse
1) Yes
2) No. H is a faster type of 3G.
My only worries with Virgin and 3G are wether they cap the actual download bandwidth available to handsets at 384kbps (despite the phone connecting with HSDPA - I had this problem with T-Mobile), wether they cap the upload speed at 44kbps and wether they block the Skype ports.
The connection name, Virgin GPRS, is just the name they gave to their data connection when they setup your phone. It could actually say anything you want if you change the settings in the phone.

Sunil_237 said:
but my sisters 3g (on o2 iphone) is faster (by a lot... and then some) than mine.
ran the same video on youtube (wifi disabled) and she got done in a matter of seconds while i was buffering mid stream
with the coverage checker i ran before i got the phone it said my area was "very good" and i get 3 bars usually.
o it is connecting through gprs not HSPDPA, in the connections screen it shows "Virgin GPRS"
Click to expand...
Click to collapse
It's possible that she has a better signal than you but I find that 3G coverage on O2, especially HSDPA coverage is generally significantly worse than coverage on T-Mobile (Virgin use their network).
However it could also be that the bandwidth is capped at a pretty low level on Virgin (3G rather than HSDPA despite the symbol), which I mentioned in my previous post.

o ok. ok ok. ok lol satisfied with some logical and knowledgable answers.
i believe they will have capped the data rate then (i haven't had signal problems for 7 years now on 4 different providers and the coverage map showed a very good signal for 3g here), if you can provide me with an app which would test.. o maybe speedtest.net may work i'll try them now and let you know.