ok so after some long searching, hours on the phone with PDA techs at tmobile, for the second time my phone's data no longer works.
basically i am on tmo for 6 weeks now. after having my wing for 3 weeks the data stopped working, called wetn though trouble shooting, the sent me a replacement. this past week on jan 10th, the data on the new replacement phone stoped working again. called tech again same steps, and they are going to send me a new phone.
at first they said it is a network issue, so to prove thats not the case i go to a friend with a wing, swap sims and his phone with my card worked, his card in my phone did not work.
just to try it i installed Open Touch v2.4 Biggy
which i am now im love with, but didnt change anything...
does anyone know how i might go around avoiding this from happening again.
also on a side note
when the phone attempts to connect and fails, it no longer makes/receives phonecalls or txts. have to power cycle the phone to be able to make calls..
so does any one know why this is happening to me or does tmobile just hate me
You just had a touch of bad luck. I've had my Wing for about a month and a half and I always get a strong signal anywhere, even in my 12th floor apartment in downtown brooklyn, where I always had trouble getting a signal in with my older phones.
maybe i miss spoke, i have full service, phone is purfect providing i dont make a data connection attempt
ok ill chart it out
Phone | Works
Data | Not Working
after trying data
phone and data dont work
for making calls i got 100% signal but not data..
well i just started having this problem last night except i cant make or receive calls niether :-/
im dieeeing here
i connects to tmobile network after manually connecting it and then i still cant make calls and the data connection has no conection at all :-/
im about to kill this phone once and for all
People with some Hermes (I think) were having problems with their radio chip overheating and destroying itself... I wonder if we're running in the same problem. HTC might have gotten some back chips.
fortuni said:
well i just started having this problem last night except i cant make or receive calls niether :-/
im dieeeing here
i connects to tmobile network after manually connecting it and then i still cant make calls and the data connection has no conection at all :-/
im about to kill this phone once and for all
Click to expand...
Click to collapse
use the reset button
that normally works for me if i try to connect to data and fail..
you know the name the wing
means the phone is built for flight, as in the one out my window its going on soon
I was having this problem back in September/October..
I would be working at a job site and would need to record the air temperature, so I'd connect to weather.com or accuweather.com. It would refuse to connect.. sometimes it would say the remote connection was refused.. I couldn't connect to any other sites either. Or I'd be chatting with my gf or best friend and would get disconnected out of nowhere and might have no phone signal at all. It drove me nuts. If my phone connection was still working, I would contact Tmobile customer service. Each time it turned out they were having data connection issues for the western US... although I live in Central US, I was still considered West hmm. It was around the same time that Tmobile was quietly changing their unlimited data plans from $29.99/month to $19.99/month.. or whatever the prices.
So.. I figured it wasn't my phone.
Around the end of that month my phone was working great.. no data probs at all.. at least not that i knew of :-D
The same problems happened for me at the beginning of the year.. but I'm assuming it was due to the insanely heavy traffic(bc of holidays, new years, vacationers, etc) the mobile network had at the time.
My phone and data are working great again without me having done anything about it.
Sometimes turning off the phone connection... which will cut off your data connection too... then reconnecting the phone and then data connection would make mine work. If not.. maybe running network wizard.
I know that didn't help, but I just wanted to say I experienced that as well.
Good Luck!!
Related
I don't know if this is happening to anybody else but today all day i had no service at random times, the onlyt way i'll have service for a couple of minutes is if I shut the phone off and turn it back on but it only last a couple of minutes and then no service again. I live in new york has this happened to anybody?
This happens to me occasionally, but I live in an area with crappy signal. I've found that my radio "Gives up" sometimes.
Solution: Use anycut to make a shortcut to "operator selection" you can select tmobile and you're right back on without restarting.
When this this start happening to you,cuz where I live the service was always great until today and I had my phone for about 2 weeks now with no problems until today.
T-Mobile is already aware that there is a problem with the network and working to fix it.
yeah i just read another guy's thread about the post,thanks
I didn't even read that it was your thread, my fault but is it a problem that only affects g1 right now cuz my girl and my mom are both on tmobile and they're phones were fine, my girl has my old wing and my mom has a blackberry
jkiller122 said:
I didn't even read that it was your thread, my fault but is it a problem that only affects g1 right now cuz my girl and my mom are both on tmobile and they're phones were fine, my girl has my old wing and my mom has a blackberry
Click to expand...
Click to collapse
Nope t-mobile said it is affecting voice and data for all phones. Although this could be in certain areas. I can confirm the LA area is having voice problems on 2G phones as well.
oh, thanks for posting the info,if you find out more let us know.
Well now that I think about it it has happened more than usual today, maybe even yesterday? It's hard to tell. I sort of live in a black hole.
just noticed... I am now able to get my location using the 3G network only... weird... and service is back in full for now LOL
The g1 is only affected because it is the only device that t-mobile sells that has its own apn's
Data is cutting in and out in PHX for me... Making my poor GPS useless...
Interestingly, you can still use PING DOMAIN/IP in PTerminal even while your browser isn't working...
grim1234 said:
Data is cutting in and out in PHX for me... Making my poor GPS useless...
Interestingly, you can still use PING DOMAIN/IP in PTerminal even while your browser isn't working...
Click to expand...
Click to collapse
Yeah I'm on border of scottsdale and phx, get 3g here. Mine has done this ever since I got my g1. I'm gonna try the shortcut idea, I usually turn off and on and it works again. Not just today for me.
This is not a G1 issue or a 3G issue. This is a network issue with all of t-mobiles networks. They are working on the situation and it should be fixed.
all internet or just g1 data problems
Here it's just the g1 (utah) My G1 has been spotty. My friend has a wing. I was trying to troubleshoot. Wile I couldn't connect, he connected just fine. We tried this several times during the day. This has been going on the last 3 or 4 days. Love my G1!
I am in Detroit and my phone was fine all day long. A few minutes ago I just noticed that my 3g icon on the top bar is gone, I tried using 2 g networks only and still no data service. My phone works for regular phone calls and wi-fi but no data coming. I will re-star the phone to see what happens.. Anyone else having this issue???
Just did rebooted and 3G is back on and working...
I had been using Sprints ROM for some time but I got the itch to try a new ROM when I was on duty in Montgomery, AL. Montgomery has excellent EVDO coverage and I never have to roam. I started noticing a problem when I went home to Decatur, AL where Sprints network isn't so great. Every time I was roaming and I would send a text it would immediately fail. I didn't notice the roaming=fail issue for a while but when I noticed it I put my phone on home network only and all is well. Unfortunately at home I roam nearly all the time which means no texts or calls. I would have to leave my phone on home network and basically could only send/recieve texts in certain locations in my home. Well a week went by and I kinda just lived with the issue... I tried to make a phone call roaming and got this message, "Welcome to Verizon Wireless. We're sorry, we are currently unable to authenticate your phone. Please try your call again. If you continue to experience problems please hang up and dial #8899 from your wireless phone. Announcement 11 Switch 113-5." Just recently I flashed to DCD's latest rom and have the same issue. I use USB to flash my ROM... I tried dialing #8899 and it gives me an automated menu but it doesn't say Sprint or VZW...
Anyone have a clue on how to fix this?
anyone have any suggestions to point me in the right direction?
I really needed to make a phone call last night but I couldn't cause I didn't have any sprint signal... tried like 10 times on roaming but kept getting the same error..
Got it fixed. Had to spend 2.5 hours on the phone with Sprint. Changed settings on the phone about 50 times... finally they did something on their end. Lady said they had to cancel my account and recreate it to fix it in the system. Oh well.
For completeness, I think the thing you had to do was get an HLR Reload.
http://forum.xda-developers.com/archive/index.php/t-364418.html
Hello all,
I have had my X1 for about a month, and it seems I've come across a problem that defeats the purpose of a phone. I can't seem to receive calls for some reason...recently my friends and family have been telling me they have tried to call me but it just ends up going to my voice mail. I just tell them I was probably on the phone with someone at that time, or my phone was off. Only today did my friend call me to find me in a parking lot that I finally realize its my phone. So I attempted to call myself with my homephone, and tada! it went straight to voicemail. I don't even get any sign of a missed call.. Did anybody else getting this problem? I did a soft reset and it seem to fix the problem. It has probably happened within the past 2 weeks..I have the generic UK rom so I'm still waiting for the official R2A one. It would be great if someone could explain how to prevent this problem from happening.
not that i have a problem with my x1a, mostly because i rarely get calls and rarely use it but i have another phone that would have a problem that you describe.
i think it was due to the phone switching between 3g and edge signal. i work in the ship yard and the steel walls around the ship interfere with my signal and my phone would switch back and forth between getting the best reception (3g and edge).
well anyways, i think the switching back and forth would somehow screw my phone up and i wouldnt get any calls after getting off work.
my brother who also works at our shipyard and carpools with me would try to call me up to ask me if i was getting off in time but i wouldnt know that he had been trying to call me untill we meet up. he tells me that he has been trying to call me and so as were walking back to the car, i asked him to call me to see if my phone is working.
sure enough, my phone doesnt work untill i turned it off and then turned it back on. so if your in an area with poor 3g reception, maybe that could be causing your problem.
my old phone was an old lg cu500. thats my beater phone and since i dont use it for browsing the internet anymore, i set it and leave to use edge. it gets a stronger signal than 3g but if i do need to use 3g, i just go to my phone settings and set it back to use both signals. for some reason, i almost love that beater phone more than my xperia. mainly because its small, compact and i dont have to worry about scratching or damaging it anymore.
hmm, that is rather interesting...however my service provider's 3g frequency band is not compatible with the x1. I also don't have an internet service type of plan with my phone.
However just going to my settings, I noticed that my phone was set up to attempt to connect to the internet via HSDPA. I'm going to disable it and see what happens.
if you dont have 3g or hsdpa connection, then i would set your phone to use only gsm.
I also miss most of my calls but my problems is other some times it rings and some times it doesnt. Anybody know how to fix this?.
I have seen these problems with another PDA, in that case it seemed to be related with the PDA radio at the beggining, but even if that is one of the probable causes, there are another two to be considered.
The first one is the sim module, I own the same sim since 6 years ago, and this sim was programed specifically for the symbian phones of those years, it is in fact unable to send/receive any MMS with a PDA.
The other PDA I'm talking about is an Universal, the same phone worked ok with my sim and failed to receive many calls (even if the covering of this phone company was "better") -in the same place- with the universal, We first suspected a broken sim, but using this sim in a old gsm phone, it worked just fine.
Also, the cell companies, tend to "abuse" of their position and then to "seed" the phones with applications that do use the phone automatically, these programs are made mainly for symbian phones.
Remember also that the cell networks are exactly that, computer networks, and sometimes their databases are not perfectly compatible with all the possible variations of slightly different phones, in this case, PDAs are the least common type of phone.
So, try your phones with other (another cell company) sim, try using the sim with old phones, etc.
hope this helps.
I have a rooted G1, iam running JF 1.42 RC33, i also have RC33 Radio.
i live in Chicago in a place where the 3G coverage is pretty good. in fact a month ago i was having perfect reception on my G1.
recently; i am having many issues with the data link (3G, EDGE)
simply, the phone does not pick the data link properly, and even if connected, it might drop the connection.
sometimes i have to go to settings, wireless, mobile networks, and click on "use 2G only" a couple of times to trigger the phone to connect... it will drop the connection when it goes to sleep !!!!
i have noticed that many times when the phone sleeps, it does not switch properly between the wifi and 3G [or EDGE], so i dont get my emails.
sometimes a reboot solves the problem, and some times it does not
i tried to flash the radio image again,,,, it didnt solve the problem.
any help will be highly appreciated.
If you've tried to reflash you radio and the results are the same it may not be your phone. It may be the network itself. You should call TMo to see if they have any issues in your area. About a month ago half the country went out for also half a day. It's rare but it happens. If no one else is having issues then it's possible the problem would be with the phone. You could try a wipe and/or reflash but it probably won't make any difference since it sounds like the radio (which you already tried flashing). Maybe also try checking to see if turning off data roaming will make any difference.
thank you for your response:
iam having this issue since a couple of weeks,, and i dont think it is a network issue.
i have tried to disable/enable data roaming,,,, it didnt help.
am i left to a "wipe" only.. ????
well you can give that a try and if that doesnt solve your problems then it may actually be a defect with your phone. also... ive had issues that my phone would lose data and voice even while i was on the phone. it would just disconnect then say no service. the problem wasnt my phone though... it was my sim card. if that sounds more like your problem you can get a new one for about $20 through a tmobile store.
i didnt encounter any voice call drop issues.
when i wipe, i will need to reflash everything, right?
I live in the chicago area as well and my edge/3g has been off and on like crazy over the past 4 or 5 days. I will look at my phone and it won't have an E or 3G. I'm running jv1.42rc33 with apps and caches to sd card. I'm not sure if its a network problem or my phone itself.
So you both live in the Chicago and are having issues with 3G/Edge and you doubt that it's a network problem??? I hope you didn't do your wipe yet.
I'd call T-Mobile and ask to speak with their data support (Tier 3) group and verify that it's a problem with your handsets before you do anything (like reflash, wipe, etc).
i live in chicago as well.
T-Mobile was/is having 3g network issues. T-Mobile where not aware of the issues. They say they are on the issue to solving it. :
Binary100100 said:
So you both live in the Chicago and are having issues with 3G/Edge and you doubt that it's a network problem??? I hope you didn't do your wipe yet.
I'd call T-Mobile and ask to speak with their data support (Tier 3) group and verify that it's a problem with your handsets before you do anything (like reflash, wipe, etc).
Click to expand...
Click to collapse
I didn't explain myself well there. I'm under the impression it is a network problem. I learned my lesson last time there was an outage. I did like three wipes in four days thinking it was my phone.
It isn't you - my 3G (also Chicagoland) has been up and down since Wednesday. It is completely down again this morning. All day yesterday it was probably up for no more than an hour.
F'ing T-Mobile made me wipe my phone, then drive to the local store to get a new SIM, and they refused to acknowledge that it was a network issue. The sales rep at the T-Mobile store was having the same issue.
gottifour said:
I did like three wipes in four days thinking it was my phone.
Click to expand...
Click to collapse
DOH! That sucks! LOL. If you're referring to the outage that we had about a month ago I took the liberty of posting a thread on here warning people not to wipe because they might not be able to sign in because of the network issues. There were so many that did and I was almost one of them myself until I wised up and decided to call first.
hello guys,,, thanks for everybody who in contributing in this thread.
i can see iam not the only one having issues in Chicago, t-mobile said they had no problems,,,,
what makes me tend to believe them is sometimes if i play with the phone the 3G shows up,
this is an experiment for you to try (it worked for me):
enable tethering using the open source gui, then disable it again.... 3G shows up !!!! even if you enable wifi... the phone will switch properly between wifi and 3G (when sleeping).
it worked for me last night and is still working now.
if you guys try it and it works,, this means t-mo has no problem,,, and we need to figure out what is wrong with the combination/configuration we have...
gottifour said:
I live in the chicago area as well and my edge/3g has been off and on like crazy over the past 4 or 5 days. I will look at my phone and it won't have an E or 3G. I'm running jv1.42rc33 with apps and caches to sd card. I'm not sure if its a network problem or my phone itself.
Click to expand...
Click to collapse
gottifour: i have the exact same configuration on my phone as yours, and iam in chicago.... please try the tethering experiment and let me know what you get,,,,,, thanks
same exact problem here...and i live in CHICAGO also. =/
hope this gets resolved soon
today, iam not having any problems connecting to the 3G.
is it the case for everybody in Chicago?
ajarmeh104 said:
today, iam not having any problems connecting to the 3G.
is it the case for everybody in Chicago?
Click to expand...
Click to collapse
Actually i noticed its been on and working all day also. maybe its been fixed?
i hope so...
this problem is driving my crazy,,,,
today i have no data connection (except for the wifi)
still not sure if it is t-mo problem or my g1
i just called t-mo and they told me to turn off the phone, take the battery out, put it back on..... and it worked,
now it is working!!!!!
Ok, this is goofy.
Wifi works great
EVDO connects to internet and works great
3g shows 3 bars, but will not connect to internet
This is true even after a hard reset. Must be a settings issue? I did a hard reset, let it set up, and still same problem.
I got the same problem. Purchased the phone yesterday morning. I never had the data plan before. I called T-Mobile twice and they told me that it can take up to 48 hours for the data to kick in. If it doesn't work by tomorrow morning, I'll give them a call again.
i got the same thing too guys. it is fine now and i got a text message from tmo so it it cuts out again i will chime back in.
buy yeah, yesterday i lost connection twice for long periods of time, like a couple of hours.
Thanks for the info! Seems pretty weird that it works when I'm in an E area, but not on 3g. Maybe different towers or something. Friggin awesome phone though!
LOL, WTF
i just tried to go on yahoo on my hd2 just now after posting and guess what.... it's out again!
OK so I pulled the battery and popped it back in and my internet is back.
i hope this isn't a hardware issue!
Yeah, this is interesting. Popped my TMo sim into my Xperia, could only get E level of service for some reason but could connect to the internet. Put the sim back in my HD2, took it to the far corner of the basement where it drops to E service and it connects to the internet. Back in 3g zone and it won't connect at all. At least it seems to have a stronger antenna than the Xperia. I'll have to give them a call and see whats going on.
there was an issue with the settings...
you can try a couple of things first...
if you are familiar with windows (which sounds like you are), you need to go change the access point name (apn) to one of 2 options...
wap.voicestream.com
epc.tmobile.com
I called into customer service about same issue. I was told to power down, remove battery and start it again and check. It worked afterward.
Maybe it was due to them activating my new data plan, from Android data to Smart phone data. I don't know, just guessing.
I thought maybe I was having this same problem yesterday..
thought eh its all in my head.
Maybe it was due to them activating my new data plan, from Android data to Smart phone data. I don't know, just guessing/QUOTE]
What phone did you have?
Click to expand...
Click to collapse
This is tmoUS, guys. They're notorious for having ****ty 3G service. No point in having HSPA+ when the majority of the people are still reliant on EDGE. Hopefully by summer you guys will get decent coverage.
hazard99 said:
I thought maybe I was having this same problem yesterday..
thought eh its all in my head.
Maybe it was due to them activating my new data plan, from Android data to Smart phone data. I don't know, just guessing/QUOTE]
What phone did you have?
Click to expand...
Click to collapse
HTC Dream.
Click to expand...
Click to collapse
lude219 said:
This is tmoUS, guys. They're notorious for having ****ty 3G service. No point in having HSPA+ when the majority of the people are still reliant on EDGE. Hopefully by summer you guys will get decent coverage.
Click to expand...
Click to collapse
I'm in NYC. The 3G is good here. Rarely had problems. Probably only a day or something that I can remember.
spotty here in denver. got mine last night. can't get any gps satellites for google maps either.
-Tony
""there was an issue with the settings...
you can try a couple of things first...
if you are familiar with windows (which sounds like you are), you need to go change the access point name (apn) to one of 2 options...
wap.voicestream.com
epc.tmobile.com""
It was set to epc.tmobile.com
I tried to change it to wap.voicestream.com, but that setting errored out.
Then couldn't get the epc.tmobile.com setting to work which is strange. Soo, did a hard reset and let it set up again. Same thing. I can connect to internet with Edge, but 3g even though it shows the signal bars and everything seems great will not connect to internet, download email, update weather, etc.
I too am have this problem... Sometimes web works great, other times no web but strong 3G.... I thought I was going crazy...
My internet was working really slow yesterday when I first got the phone (5-60 kbit/s). Called up tmo to ask if maybe they had set me up with just tzones or something. The guy said "no everything looks fine here...oh wait I see there's something that needs to be reset; I'm surprised you were getting internet at all." When I asked him what it was he said he "couldn't really explain what it was", to which I replied "..."
Anyway, it seems to be working fine now. Don't know if this could be related to the problems you're having, but giving tmobile a call couldn't hurt, maybe they can flip the magic unexplainable switch for you.
Ok so I couldn't get internet for two days now, I called T-mobile twice and told me to wait 48 hours. After thinking something was fishy, I looked at my receipt from Wal-Mart where I purchased the phone and I noticed something peculiar: "REQ Android Web: 30:00". Knowing damn sure I did not purchase an android phone, I called T-Mobile for the third time, complaining, so the first guy transferred me to another operator. He checked out my account and it turned out that I didn't have any data plan at all. So he added the plan and within 20 minutes I was surfing. Everything works great. I'm getting about 850 kbps in northwest Indiana.
It's very interesting that the first two operators I called never even bothered to look at my account to see if I have a data plan.
Just discovered new regarding the no data issue.
I had the no data problem again today, even though it was working in the morning. I decided to reboot and check, but then I noticed the 'Terminate Data Connection' option when I hold down the power button. So I tried it. It killed the data connection and when I went into Google Maps, the data connection reactivated and everything was fine again.
So, it may be a bug!