Database Users

Hermes SPVM3100 Not Turning On

hi ive tried this:
"Problem 6: Device doesn't turn on, shows red LED only
In this case you can try:
Remove battery
Connect Hermes to charger or USB
Insert the battery while Hermes is connected to charger
Red light should turn Amber
Soft Reset "
but i dnt get any lights coming on it was working last nyt and i took a call after the call finished i put it on standby and i went to use it 20 mins later and it wasnt turning on ive done a soft reset nothing happened, cant do a hard reset and the above witrh the charger or usb didnt work anybody know wat might hav happened i havent done any upgrades its a standard m3100 from orange

mrcopyright said:
hi ive tried this:
"Problem 6: Device doesn't turn on, shows red LED only
In this case you can try:
Remove battery
Connect Hermes to charger or USB
Insert the battery while Hermes is connected to charger
Red light should turn Amber
Soft Reset "
but i dnt get any lights coming on it was working last nyt and i took a call after the call finished i put it on standby and i went to use it 20 mins later and it wasnt turning on ive done a soft reset nothing happened, cant do a hard reset and the above witrh the charger or usb didnt work anybody know wat might hav happened i havent done any upgrades its a standard m3100 from orange
Click to expand...
Click to collapse
The problem appears to be caused when battery has more or less zero charge and perhaps fooling the charging circuitry into not recognising a battery is in place.
So - Force charge the battery without the Charger
If your problems remain you could always try the following to manually charge the battery a little (enough to let the Hermes know the battery is present when you put it back in) credit for this goes to triposte as the following is adapted from his suggestion:
Those with a basic knowledge of circuitry and things technical will fair better with this solution. The electrical contacts are all important, poor contacts will render this a worthless exercise.
I leave it to you to decide how you connect the wires. If you have no other means you could enlist the help of someone to hold the batteries and wires together while you connect to the Hermes battery!
1) Remove the battery from the phone!
2) Take 3 fresh AAA batteries in series (total 3 x 1.5V = 4.5V)
3) Connected the (+) wire to (+) on the battery
4) Connected the (-) wire to (-) on the battery
5) Hold this in place for 60 seconds.(possibly longer you are trying to charge it enough for charging circuitry to recognise there is a battery installed.)
6) Put the battery in your phone
7) Switch on phone and start charging (via USB)
Hopefully you will get the Amber charging light.
It may be worth repeating this a few times if not successful on the first try.
Warning - Do not connect a mains based transformer to the battery with an incorrect charge rate (mAh) and voltage (V). Any attempt to force charge using mains transformers could be extremely hazardous (explosive). Only a qualified/competent person should attempt to charge the battery in this way. Similarly, even if you are using batteries to do this task, do not leave them connected for more than a few minutes and stop immediately if either set of batteries become warm.
If the problem persists it is worth re-trying the solution you mentioned in your post as well as the above, before giving up.
The final resort - a new battery.
Mike

hi ive tried wat you hav asked but still not red light or amber ligh it shws no light at all i dnt understand how its gone from working 1 minute to completely not working in another

mrcopyright said:
hi ive tried wat you hav asked but still not red light or amber ligh it shws no light at all i dnt understand how its gone from working 1 minute to completely not working in another
Click to expand...
Click to collapse
Yes, I know. It has been reported by quite a few and is actually quite a common problem (relatively speaking) across several phone brands and types.
The solutions you have tried have worked for some, not all. One or two found that it randomly (seemingly) just started charging again.
Your problem is whether to return the device as defective (hopefully under warranty) or whether to chance just getting a new battery. A battery will be fine if it is the usual battery problem, but if not then you'd have wasted money. If you have access to a retailer where you could access a battery just to test it that would be ideal.
Mike

I seem to remember having the same (similar?) problem on my old Universal - I think the solution in that case was to take the battery out for 10 minutes, then put it back in and then connect the phone up to the mains charger, rather than to the USB connection on your PC. The phone needed to be left off (not difficult with a completely flat battery ) and then seemed to charge....
Just a thought, not sure if it's been tried in this case?
Mark.

8125 died, now is acting strange. Red light shows charging, but isnt.?

2 days ago i had my cingular 8125 plugged into a charger . when i woke up it was off and dead, still plugged in?
now when i plug it in (to the stock charger) the red light comes on, but if i take the battery out, it stays on. if the battery is in, it is on. but i cant turn it on. ive left it for 15 hours now, and still nothing
even tried another battery.
when i first put the other battery in it turned on, was booting, but then died. probably cuz the battery was dead. but i had it plugged in as soon as i turned it on.
now the same thing happens.
any ideas?
i also thought i smelled something burnt. like if you have ever had a laptop that had a bad a/c connector and would heat up a bit, or even smoke!
dont know if it was my imagination or what?
thanks in advance
dan

T mobile MDA shows RED LED
that is strange that you post this today, because I just received T-mobile MDA unit from 3bay that has a similar problem.
-The phone does not turn on when I press the power button.
-It does not respond to a soft reset or a hard reset.
-With the battery in, I connect the AC charger to the phone and for about 1-3 seconds the charging LED color is RED. THe LED turns off and I can not get the same result if I reconnect the AC charger.
The only visible sign of life this MDA unit has is:
-with the battery out and the AC charger connected, when the USB is removed to the point where it is not connected to the MDA, the charging LED light flashes red for a split second and the screen flashes white for a split second as well. [I hope this is a sign that there's still life in this MDA, but i'm thinking my unit is truly a brick..]
From all the websites I've searched, this does not seem to be an issue, although for me it is a scary one! Anybody that can help would be much appreciated because I want a working MDA not a dead one
EDIT: It turns out my non-booting MDA was due to a faulty vibrator and flashlight MDA part. After removing these two pieces that are connected to the back cover of the MDA housing, the MDA booted up with no problem.

danrw84 said:
2 days ago i had my cingular 8125 plugged into a charger . when i woke up it was off and dead, still plugged in?
Click to expand...
Click to collapse
I'm in exactly the same position - left phone on charge overnight two days ago and in the morning it was completely dead. I have managed to get it to power on for about 2-3 seconds on one or two occasions but now it won't do a thing

Not sure if this will help, but have you tried to push that soft reset button that you have to to push with your stylus when it is plugged in?
Sounds stupid, but my power button is completely dead and I thats how I have to start mine up. I also have to pop out the SD card to get the screen to come out of sleep mode!
I might not work, but hey...worth a try.

Well, I eventually got back up and running. Turns out the battery was completely dead. I used the 9v battery trick and then used my USB charger to get the battery fully charged and all is well.
This leads me to query how do I now charge my phone when I don't have access to a PC? I was using a standard AC wall charger and the phone showed that it was charging but due to the fact that the display stays lit whilst on external power, this eventually killed the battery as the charge indicator appeared to be false.

*as posted verbatim in another thread*
WHAT IS THIS 9 VOLT TRICK YOU SPEAK OF?!?
funny...i'm having the same problem with 2, what were perfectly fine, wizards.
which is what brought me to this forum post.
These two devices were turned off and sat in my desk for months as they were not needed. They were perfectly good, successfully unlocked and upgraded from the advice/steps/tools provided here (thanks!). They were my primary personal and work devices until i was given the option to try a few iPAQs.
Now that I want to go back NEITHER device will boot. On the original chargers (both wall and usb) both devices will display the red light as shown in the pic above, will not boot normally, or via the 2 or 3 button methods common for these devices. The batteries do not get warm, which tells me that they are not getting current...which makes NO sense if i'm using 4 different stock charging options (2 wall and 2 usb) in different locations. One expect some variable would work to eliminate some oddity, but nothing is working.
something odd is going here. how can 2 perfectly good devices and charges suddenly crapout? I could really believe it's the battery, but one is grand spankin new (only used for a month)! Both have the main board die? Both not recognizable on any computer?
Is it possible that the backup battery is causing this? Can it me charged same as the standard if its drained? I know i'm grasping at straws here, but this odd a coincidence.

FOUND FIX
okay..this was too simple.
for some reason the USB will not provide enough"juice" to pop these out of their sleep.
I have been using this great little charging system made by good old Radio Shack that is a single plug with different adapters for all different devices...i've been using it for my iPAQ's, Blackjacks, BB's, ect. SO as a last resort i went and got the CORRECT adapter (as there are many mini usb adapters available) and SHAZAM!!! they boot right up!
don't ask me why the stock wall chargers will not work, but these RS iGo systems are the trick!
i'm going to link to the other similar issue in hopes any other folks having the same issue can benefit from this.

Notification LED red.....MDA dead

Help....seems that my Magician is dead....making a long phone call (1 h) after call end, display switch off and Notification led become fix Blue (bluethoot was off) and then i try to hard reset. Led switch off and no results. I try then to put the power supply cable and the led become RED.... !!! (neve seen red.....) pda is not switching on anymore...any details on the reason of this RED light ???....please.....
thanks in advance

Red LED means the battery isn't connected or the device can't charge.
Try taking the battery out for a few hours and try to switch the device on again.
My brother in-law had the red LED issue too, we solved it by 'kick starting' the battery with two wires and a 9v battery. (At your own risk of course).
Good luck!

helterskelter said:
Red LED means the battery isn't connected or the device can't charge.
Try taking the battery out for a few hours and try to switch the device on again.
My brother in-law had the red LED issue too, we solved it by 'kick starting' the battery with two wires and a 9v battery. (At your own risk of course).
Good luck!
Click to expand...
Click to collapse
Red Led doesn't mean that the battery is not connect with the device. It simply means the cover is not properly intact. Try taking out the battery off the device, put it back in the slot. Place the cover carefully and completely. And then connect the device to AC power supply. It would definitely come *alive*

still dead....grrrr
so cover is ok...it seems to be properly fixed, even the smal swithch that create some unwanted crash few months ago is now working properly...
i made a 1 h long phone call with battery and charger (usb from pc) and after line felt down, bluetooth led blue on (was off) and screen with phone but no changement by touching it. so switch off by power off and ...dead...now without battery but with charger (or usb from PC) RED led on. With batttery AND charger RED on, and with battery all dead. i cannot reset anyhow with or without battery /charger....need it...sh*t.....(ops...sorry)
thanks a lot anyway....

omino_ribelle said:
so cover is ok...it seems to be properly fixed, even the smal swithch that create some unwanted crash few months ago is now working properly...
i made a 1 h long phone call with battery and charger (usb from pc) and after line felt down, bluetooth led blue on (was off) and screen with phone but no changement by touching it. so switch off by power off and ...dead...now without battery but with charger (or usb from PC) RED led on. With batttery AND charger RED on, and with battery all dead. i cannot reset anyhow with or without battery /charger....need it...sh*t.....(ops...sorry)
thanks a lot anyway....
Click to expand...
Click to collapse
what I will suggest is, you should get a new battery instead!!

Got the same problem now!
Both my wife and me got a Magician. Hers is dead now - same symptoms.
First guess was dead battery as well. But I exchanged it with mine fully loaded. No difference!
Usually when you plug the powercord into the device orange flashes up and device boots. Here nothing happens.
I'll have some electrician have a look at both. Maybe he can find the fault by comparison. But I don't expect a lucky outcome.

on back side of ur device when u remove the battery cover, u see a small black switch on the right side just next to the battery.
put the device on charge..with cover off---it will show red light contunuously on.
now manually press gently that black switch and see if ur device starts to charge.
if u see a yellow light any point of time doing this u may have to get this little switch repaired or do a temporary work urself by kepping it at place manually bu something.
try and tell

Now it works!
I think we all knew about that little switch. But thanks for your thoughts.
Anyway, hers is running again!
Two days ago I took it fully apart. No obvious fault noticeable. I left it the way it was now to prepare it for shipping. Today my wife asked me I should try it just once again. So I held the battery on the connector and plugged the USB cable and then: it booted!
But the internal battery doesn't seem to recover. It stays at 0% (1h "charging" since then).
I have to correct myself: Even the internal battery is charging (but it takes its time).

my magician is also dead and just the red LED is burning when i put it in the USB! Can anybody help me?

Still ned solution!
Can some one who was having the same problem help?

your device battery detector switch(little switch) is broken or logged-out of Main Board.
when it broken,the red LED is on at all.
it is the greatest weakness of magician...

z_qz54 said:
your device battery detector switch(little switch) is broken or logged-out of Main Board.
when it broken,the red LED is on at all.
it is the greatest weakness of magician...
Click to expand...
Click to collapse
i am opening my jam case,bring the switch out and conecting sides of switch by a piece of wire.now a day there no problem with openning the battery case or.. but my WM cant recognize the battery level.it's alway 0%.and even the charger is connected no orange led i can see.but the charger charge the battery and battery works for more than one day!!!!!!!!
any one with the same problem!????
or any one having solution!
REGARDS

I'm gettingn red led light too when charging from wall outlet. Charging from usb is fine. a weird thing is when my battery came down to 50%, imate jam will shut down and won't successfully reboot. some people from this form mentioned it's an indicator that the battery is dying.

Help, Technical problem.

When turning on my trinity, I have the welcome screen "running" up and having a white stripe in the middle, well just look at the picture.
I just cant turn on my trinity.
If somone have idea how to fix this, please.
thanks in advance.

I'm having the exact same problem for weeks now!!
The first thing i tried was removing the sd card, and replacing the battery,
this seems to fix the problem for a small period of time (up to 1 day).
Don't be fooled, the problem will return when you need your phone the most
Reflashing the device with the same/different ROM has no effect!
Being an electronics engineer, i carefully checked all the connectors inside the screen, and everything is connected as it should be..
If anyone has any suggestions.... ?

Sjerby, one thing you can try to temporary revive your phone is this:
-Remove the back cover and take out the battery
-Plug in the charger, do NOT use the usb cable!!
-Put the battery back in, but don't try to power on the phone
-Leave the phone to charge for at least 20-30min
-Power it back on. You might have to push the power button twice for it to respond.
My findings are that the device somehow uses more power than the battery can
supply, but using a brand new fully charged original battery does not fix the problem!

ummm... the phone DOES work once in a while but it get stuck fast after, somtimes it just show's a black screen.
and i have no charger i use usb cable to charge it, i forgot the charger in a vecation ><
and just for the record the camera is having problems aswell if it makes to turn on

Phone won't turn on!

My HTC Touch HD suddently turned off while it was charging and now I can't turn it on! I tried to charge it (the battery was low last time it was working) but the light in the center doesn't even light up as it did before...
I did nothing (no ROM upgrade, no new software install) it just crushed and now I can't turn it on.
Before I send it back to warranty...is there anything I could do? Thanks.

The charger might be broken. Try charging the phone using different cable

ummm a very similar thing happened to mine. With the battery out for a day, i was able to power it up, but only for a couple of mins before it died again. Had to be returned under warranty - they replaced the main board.
Some things to try
1) Can you boot into bootloader - press the down key and while holding it in, breifly press the power key
2) Leave the battery out for 24hrs, then see if it will boot.
Other than that, it needs to be returned.

As ardsar & Sallcho said the only available options are:
1. Try different charger - Possibly faulty charger
2. Try different battery - Battery could be faulty
3. Try using usb cable and charge directly from PC
4. Leave the battery out for 24hrs, then see if it will boot
If all these fail, return under warranty as it could be hardware related
You should be able to turn on whilst charging to test if phone operates

He dont even need to have the battery inserted to turn on the device. Just plug the usb cable..

Fallen Spartan said:
1. Try different charger - Possibly faulty charger
2. Try different battery - Battery could be faulty
3. Try using usb cable and charge directly from PC
4. Leave the battery out for 24hrs, then see if it will boot
Click to expand...
Click to collapse
Unfortunatelly none of theese worked out.
Fallen Spartan said:
You should be able to turn on whilst charging to test if phone operates
Click to expand...
Click to collapse
Could you please explain what this means? I guess the only chance will be to return it under warranty. Thanks for the suggestions.

shobo said:
Unfortunatelly none of theese worked out.
Could you please explain what this means? I guess the only chance will be to return it under warranty. Thanks for the suggestions.
Click to expand...
Click to collapse
If you are charging your device with battery in you should be able to turn on your device as normal using power button at top of HD. If you cannot turn on your device while charging then you will know device is faulty and it is not battery. Another method as NikPraskaton quite rightly stated is to remove battery and plug in usb cable/charger. If phone isn't faulty you should be able to turn it on while usb cable is plugged in.
If you cannot turn on device even while using cable you which you know works then your only option is to return it under warranty!!

sounds exactly like my problem
HTC in the uk repaired my phone very quickly - it was basically 5 days turnaround from notifying them to receiving the phone back. Service was excellent.
Good luck - let us know what happens - but i guess it will be the main board and possibly the fpc cable!!!!
Recently, i have seen other posts with this issue - could possibly be a design or manufacturing issue.