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My Qtek 2020 auto hard reset's it self

Hi all
In the last 10 days I had 3 random hard reset's on my qtek 2020.
Rom Version is 1.72.00WWE ,upgrade was done a couple of months ago.
The last reset happened today, and on the other 2 the behavior was the same, phone was just sitting, tried to use it, main screen came up...wouldnt respond to anything, tapping on the screen or pressing any buttons, just plain old stuck on the main screen. Tried a soft reset, image just get's all confused, could still see the today screen, backlight would go off and wouldnt move anywhere, tried soft reset again, wouldnt do anything.
Just knowing what was gonna happen....took batery out, put it back in...and that's it, everything is gone again. since my last forced hard reset no other software was installed besides the basic one's.
What should I do to troubleshoot / solve this? any tought's?
Thanks for any advice you may have.

found this:
The current build of XDA II ROM contains a bug that can cause a hard-reset when a program reads data from a storage card. Due to the bug in ROM, accessing storage cards may cause complete data loss on XDA2 compatible devices. More often it happens with programs that access a storage card in a timer (like Spb Pocket Plus). There are no known solutions for this problem so we have had to disable the showing storage cards indicators on XDA II. We'll enable this feature when HTC fixes this bug in their ROM.
http://www.mtekk.com.au/browse/page1020.html
could it be related? today when it happened i had it sitting on my desk playing mp3 from the storage card with the media player....

http://forum.xda-developers.com/vie...ghlight=&sid=b692b29b60bba481367f5cf419898b16
looks related..

thanks a lot, i did a search for qtek...not spv that's why i didnt find it.
either way...im going back to the store and try for a replacement...or an upgrade to the 9090....
thanks :?

HELP! TyTN freezes/hangs on startup

Hi!
I really need help right now. This is second time my TyTN goes wild this way.
I can start machine allright and I can put PIN-code in but little bit after TyTN hangs totally. It does not respond to anything.
Even hard reset is difficult to do because you have to be so quick to push buttons before systems freezes.
There is no extreme programs or any changes made after last hard reset.
1. Can I do something now on the road?
2. What have I done wrong that it goes wild like this?
Please help ASAP if there is something to do now without HR.

I dont think the freeze can stop the hard reset ... You should be able to HR even when your TyTN is frozen till the ice ages ...

This is not the....
This is not the main issue. I can Hard Reset... but what went wron in the first place? And twice in one week.
Few decent program installations and using ActiveSync in two machines... I think that is the reason somehow... But how to prevent this happening constantly.

Most likely, one of your programs is screwing it up .. You need to figure out which one it is ... Setup one by one manually and see what happens ..
Also, try installing SPB Pocket Plus .. that has a manual safe startup mode .. see if you are able to start up your TyTN in the safe mode .. instead of doing a hard reset everytime ..

_mike_ said:
Hi!
I really need help right now. This is second time my TyTN goes wild this way.
I can start machine allright and I can put PIN-code in but little bit after TyTN hangs totally. It does not respond to anything.
Even hard reset is difficult to do because you have to be so quick to push buttons before systems freezes.
There is no extreme programs or any changes made after last hard reset.
1. Can I do something now on the road?
2. What have I done wrong that it goes wild like this?
Please help ASAP if there is something to do now without HR.
Click to expand...
Click to collapse
Just another thing to check along with suggestions above. Do you use a storage card. If so does it still hang with the card out. And secondly is there a decent amount of on board memory free.?
Mike

gravejoker said:
Most likely, one of your programs is screwing it up .. You need to figure out which one it is ... Setup one by one manually and see what happens ..
Also, try installing SPB Pocket Plus .. that has a manual safe startup mode .. see if you are able to start up your TyTN in the safe mode .. instead of doing a hard reset everytime ..
Click to expand...
Click to collapse
Had this happen on a Prophet it turns out it was one of the 3rd party software apps installed, the author updated it and no more issues.
I would bet the same thing is happening to you on the TyTn

yer i agree with mark i had same prob with my htc tytn turn out to be a 3rd party bluesnafing tool

What program that...
...might be?
Nothing starts on startup. I mean nothing special that my friend does not have. And he has no problems at all.
My guess still is that problem is ActiveSync. Because in freeze I can see part of ActiveSync window. And ActiveSync starts automatic...
Is there way to prevent ActuveSync on startup?
Thank you for your replys.

_mike_ said:
...might be?
Nothing starts on startup. I mean nothing special that my friend does not have. And he has no problems at all.
My guess still is that problem is ActiveSync. Because in freeze I can see part of ActiveSync window. And ActiveSync starts automatic...
Is there way to prevent ActuveSync on startup?
Thank you for your replys.
Click to expand...
Click to collapse
_mike_ I wouldn't be that dismissive of that advice. Usually, just where you think your sure you have everything covered in a particular area so theres no need to check, thats usually where your problem is.
The fact is that you and your friend have two different phones. Are the model numbers, lot numbers identical? Did you both in stall the exact same software with the exact same version numbers?
I'm guessing that you missed something there.
You need to be patient and thorough when figuring our these issues.
The best advice to find the answer to your problem has already been given.
Start with a base WM5 build and your ext ROM software. Remove your memory card.
Spend at least a day or two in base config. This will certainly tell you if its the phone or the software.
If your phone stays good, add one of your programs to the phone and wait another day.
repeat this until you find out what's causing the issue.
It's not quick or fast, but it's effective.
Good Luck!

l3G3ND said:
_mike_ I wouldn't be that dismissive of that advice. Usually, just where you think your sure you have everything covered in a particular area so theres no need to check, thats usually where your problem is.
....
It's not quick or fast, but it's effective.
Good Luck!
Click to expand...
Click to collapse
I think you are right. I'll do that. Thank you.

_mike_ said:
I think you are right. I'll do that. Thank you.
Click to expand...
Click to collapse
Let us know how you make out.

So what happened with this issue?
Mine has started doing this right after I installed pRSSreader and subscribed to BBc news feed
I took out storage card, soft reset and was quick enough to disable the today screen plugin for the offending app and then uninstall now everything's okay.
Maybe problem was caused by installing pRSSreader to the storage card confused:

Quad said:
So what happened with this issue?
Mine has started doing this right after I installed pRSSreader and subscribed to BBc news feed
I took out storage card, soft reset and was quick enough to disable the today screen plugin for the offending app and then uninstall now everything's okay.
Maybe problem was caused by installing pRSSreader to the storage card confused:
Click to expand...
Click to collapse
There was an issue with pRSSreader 1.3.2 I believe. It happened to me. I was able to disable the today plugin and recover, but it took a few tries. It's supposed to be fixed in the latest version.

Freeze TYTN
I had the same problem after installing Nots Push mail 3 party software.
Each SR make my TYTN freeze.
I have used Memmaid in order to remove it from the startup program
It has solved the problem

Mine hung after installing and uninstalling psShutXp. After uninstalling, I kept getting a notification error message whenever I turned it on concerning psShutXp. Then, it just locked up for good. No amount of soft resets, powering off/on helped. After a hard reset and reinstall of my favorite apps, back to working fine.
I do occassionally lock my phone by accident and I get a little freaked out the next time I use it because nothing works. Then, I realize what I did and that I'm a moron and everything's good again.

URPREY said:
There was an issue with pRSSreader 1.3.2 I believe. It happened to me. I was able to disable the today plugin and recover, but it took a few tries. It's supposed to be fixed in the latest version.
Click to expand...
Click to collapse
Just checked and that was the version I installed.
edit - according to their website 1.3.2 is the lates version

Hi,
I now have the same problem. I have only a view programs installed. Each softreset hangs at the windows mobile screen.
As I don't like a hard reset everytime, my workaround is to enter the bootloader and do a softreset from there...
Is it cleared in between, what is causing the hangs?
good night
dsp

Im getting a similiar problem with mine after not having added ANY new software recently. Mine hangs at the HTC screen, and no matter whether there is:
A) sim card and microSD card
B) microSD card only
C) sim card only
D) neither
in the machine, it still just hangs at the HTC screen on startup (regardless of whether its a soft or hard reset), and doesnt even make the startup tone, or play the animation, all it shows are a few digits and such in red at the beginning. PLEASE HELP!

Mine has it too
I know its a year later, but has anyone found an answer for the Freezing / not booting / not starting of the phone?

One reason is if you have a BS rom installed. You need to install a stock NBS rom (make sure radio is stripped out or you will have to reflash yours) the reflash your BS rom. Make sure you back-up your contacts and messages first.
Cheers...

Anybody heard of this issue?

So yeah, I had my memory card in and was defraging it with Pocket Mechanic. Before I did that, I had cleaned the registry with pocket mechanic as well. i stopped the defrag at like 88%, because I realized the battery was about to die. So, once I hit stop, it took about 5 more minutes to finalize what it had completed. So now, when I try to boot the phone with the memory card in, it gets stuck in a soft reset loop. I'm wondering if it's something as simple as a missing registry key. Anybody have any ideas?

Had a similar problem. Re-flash the rom and you should be good to go.

I was afraid it'd come down to that. lol

tsk tsk
Next time don't perform intensive tasks like backups and defrags while on battery power.
Doug M.
--------------------

lol That was a no brainer. Just wasn't thinkin' about it when I started it. I ended up doin' a hard boot though. Oh well. Everything's runnin' nice and clean again.

Post Removed

neptune said:
well i thought my problem was fized but it has come back again. I am not sure what is causing it but my phone is stuck in a soft reset loop. I have tried a hard reset. I tried flashing to original HTC ROM, I then tried ASergs, and am now back to PDAVIET rom. I thought the problem stemmed from when I tried to install programs to extROM but re-flashing should've taken care of that...no? Any suggestions appreciated.
Click to expand...
Click to collapse
SO after falshing the original RUU and not playing arround with the extended_rom didn´t do the trick for you? YOu again got the reboot problem?
Thant´s strange. What software do you have installed?

Well I did a search after my posting and found out that sometimes SkTools doesnt act friendly with PPC's, something to do with notifications or some other nonsense. Tried MemMaid to delete the duplicate notifications but problem still there. Stopped using that completely with the combo of taking out the microSD during boot up did the trick. Quite tedious I know, but I should be able to hold out with this for a little while longer until I can get my hands on a Kaiser. I'm just glad it starts now, been avg. 2 hard resets a day lately.

Hi!! two years after you mad this thread I'm having EXACTLY the same problem!! And it was after the pocket mechanic "cleanup" as well. So far the only workaround is to remove the memcard while booting and wait until wm desktop starts loading. Then I can re insert it without any problems. If anyone has an update on this (I mean without hard resetting) would be really welcome

Stuck at Windows Mobile loading Screen (Backup power ??)

As weird as it may sound, my prophet is not loading up successfully since this morning. It was working well until last night and for no reason seems to have lost it's way.
I see the Splash screen with the IPL / SPL etc. information and then it proceeds into the blue Windows Mobile Screen (Windows loading screen) and doesn't get any further.
Has anyone faced a similar problem earlier and have a resolution to it. I do not want to Hard Reset my device at the moment.
I had this problem last time but it worked after n soft resets. I'm sure today I have far exceeded that number n in doing a soft reset on my device. Any help is appreciated.
Thanks,
Umesh.
O2 Neo (WM5)

Feasibility of a probable solution
Read this solution on another forum and thought of bringing it up for discussion here.
It said that these PDA phones have backup power source probably as a battery / capacitor to store ROM data in absence of the main battery. In case of situations like mine where the boot sequence is probably hitting a deadlock or some other problem , it might work to drain the back up battery / capacitor completely.
This might force the PDA to look for a fresh boot sequence or default.
Is this a possibility ? Do the senior members / experts here believe or know anything about this. I feel it's worth a discussion, if so.
Thanks,
Umesh.

The probable solution!!!
Hi
I had almost the same problem and I guess you maight have done the same mistake.Have you newly installed any weather forcasting programs which install some plugins into your TODAY SCREEN?If yes,it is the one which is responsible for your failure.(Many of plugin installers in today screen may cause the sme problem)
Hope you can succeed with resolving it.

puzzled
Have you tried start up minus the SD card...?

amiromario said:
Hi
I had almost the same problem and I guess you maight have done the same mistake.Have you newly installed any weather forcasting programs which install some plugins into your TODAY SCREEN?If yes,it is the one which is responsible for your failure.(Many of plugin installers in today screen may cause the sme problem)
Hope you can succeed with resolving it.
Click to expand...
Click to collapse
I did install the HTC Home Plugin but I'm also sure that did not cause the problem cause I had it running great for about 3 weeks now. The last software I tried installing on my device was Merriam-Websters pocket pc dictionary. It had some flash card feature which ran at start up and to my surprise the morning (without restart) before my cell went into the struggling mode. But unless it reloads itself, I cannot do anything about any of the softwares.
How did you resolve the same problem with your device. Did you also have to do hard reset ?

Rivendell63 said:
Have you tried start up minus the SD card...?
Click to expand...
Click to collapse
I have tried with and without the SD Card - that had got my prophet working last time I had this problem but unfortunately, this time not. I even tried pulling it off at different intervals while the cell is stuck in the load mode, but to no luck.

You'd better to...
umesh said:
I did install the HTC Home Plugin but I'm also sure that did not cause the problem cause I had it running great for about 3 weeks now. The last software I tried installing on my device was Merriam-Websters pocket pc dictionary. It had some flash card feature which ran at start up and to my surprise the morning (without restart) before my cell went into the struggling mode. But unless it reloads itself, I cannot do anything about any of the softwares.
How did you resolve the same problem with your device. Did you also have to do hard reset ?
Click to expand...
Click to collapse
Hi
Actually,I installed a POCKET WEATHER, a weather forecasting program which installs some plugins on today sceern.Then my problems with the device(same as your)started to appear.I waited for 2 or three days,but finally I found the solution in removing it from my device.Once I deleted it,my device returned back to its great condition that it had before.I guess, you should ignore and put away those programs which leave a trace in today screen.Don't ask me why(Cause I don't know that much!!! )but I heard about some subsequent problems with your rom's cash, or something.You'd better removing them and I hope they will help you to solve the problem.

I did not have any luck and had to hard reset my device. I had not done it even once since I brought this handset about a year ago and am only glad to have done this now. Just realised how slow my device was working with all the software installs and uninstalls I had experimented with it over the year.
I did loose some data - but in the end a fair trade off.

hard reset keys dont work
Hi! i got the same problem, i installed an updated TouchFlo in my phone, but it hangs at start up, so i tryed to hard reset the phone, BUT my phone is a chinese clone of pharos 3470 / dopod P660 and the hard reset keys dont work (camera + power + reset) i have been trying diferent combinations of keys but i cant find any solution.
does anyone know a possible way to hard reset a phone?
i did it before, but from inside the windows settings and it worked well, but i cant do it with the keys, and i cant get in windows settings when it is stucked at startup
please help!

Soft Reset Causes Device to hang

I've got a bit of an odd issue with an XDA Trion/Hermes -
Basically no matter what ROM I use (WM5/WM6/Cooked) after installing a few apps (doesn't matter which ones - I've tried all kinds of combinations) when I do a soft reset the device will boot back up and hang at the Windows Mobile splash screen. If I hard reset the device functions fine again until I load some stuff on it. I've also seen it do this without anything installed - but it is a lot less frequent.
All in all I can't go more than a few days without having to hard reset and reload my stuff. Sometimes its one day, sometimes its multiple days. Restoring from a backup also causes this to happen - so hard resetting and then restoring is not an option. Also, I've left the device at the splash screen from a full battery to dead just to make sure I wasn't being impatient.
Anyone seen this before? Any ideas before I call HTC and ask them to look at it?

Suggest you do some searches on "bad memory block"
Mike

Will do - thanks for the suggestion!

mikechannon said:
Suggest you do some searches on "bad memory block"
Mike
Click to expand...
Click to collapse
Well did I did a bunch of searching as you suggested - spent almost 4 hours yesterday just on the forum looking for answers on this. Using "mtty" and checking in the bootloader I've determined there to be no bad blocks.
I've tried all sorts of different WM6 Roms, Hard SPL, you name it. All of them end up with the same problem.
The only time I don't have a problem is when I use an OEM WM5 ROM. Using an OEM WM6 Rom - I have the problem come back.
RUU_Hermes_CINGULAR_WWE_2.15.502.3_6275_1.40.30.00_108_Ship == NO Lockup on Splash Screen
RUU_Hermes_CINGULAR_WWE_3.62.502.3_6275_1.54.07.00_108_UOOS_SVN05_Ship == Lockup on splash screen after a few MB of apps/data added to the device
Any other ideas?

Mmm... well I think you need someone more expert than I. You might try a PM to the likes of MrVanx to see if anyone has reported this or some of the other developers for the Hermes Pof et al.
Mike

Thanks Mike I appreciate the attempt - I think I might just be happy with the fact that its working again. Its really just backup device to my iPhone but at least now I can rely on it again to hold onto my data for more than a couple days. I'll spend some more time reading all the posts. Now that I know what I have to do to get it working again after trying something experimental its not so bad.
Thanks again

I've been having the same problem with my 8525, it like sometimes more then not, it freezes at the green windows mobile. It is really frustrating, let me know if you have found a solution, but the problem with my 8525 is the lag, in it, I'm thinking of maybe switching to a blackberry 8320 if this problem doesn't get fixed.

netsyd said:
Thanks Mike I appreciate the attempt - I think I might just be happy with the fact that its working again. Its really just backup device to my iPhone but at least now I can rely on it again to hold onto my data for more than a couple days. I'll spend some more time reading all the posts. Now that I know what I have to do to get it working again after trying something experimental its not so bad.
Thanks again
Click to expand...
Click to collapse
have you had any answers. I am getting sick of resetting this dam thing. If this keeps up im getting an IPHONE. Stuff Windows!!!!!!!

kripto64 said:
have you had any answers. I am getting sick of resetting this dam thing. If this keeps up im getting an IPHONE. Stuff Windows!!!!!!!
Click to expand...
Click to collapse
Are you experiencing the same problem as the poster? I am not experiencing anything like it at all. I have a jasjam, and flashed with a shipped ROM first, and then with CRCinAU's version 11.2, what have you got installed on your phone? Just remember the specs of the hermes, compared to the likes of a raphael or even a polaris (touch cruise).
Don't go jumping the gun getting an iphone, read this bit for a bit of a review. I honestly not having the problems some of the guys are having here knowing my phone's limitations and what I can get out of my hermes.

zocster said:
Are you experiencing the same problem as the poster? I am not experiencing anything like it at all. I have a jasjam, and flashed with a shipped ROM first, and then with CRCinAU's version 11.2, what have you got installed on your phone? Just remember the specs of the hermes, compared to the likes of a raphael or even a polaris (touch cruise).
Don't go jumping the gun getting an iphone, read this bit for a bit of a review. I honestly not having the problems some of the guys are having here knowing my phone's limitations and what I can get out of my hermes.
Click to expand...
Click to collapse
I am getting the same problem as the poster. I have a Palm Treo 750 running WM6 from Palm web site ATT version 2.25 download.
After I load a few of my apps on there the phone will all of a sudden start playing up with the buttons not responding. I do what you should be able to do and soft reset by it all stops at the windows logo then end of story. Only way out is hard reset and set everything up again.

kripto64 said:
I am getting the same problem as the poster. I have a Palm Treo 750 running WM6 from Palm web site ATT version 2.25 download.
After I load a few of my apps on there the phone will all of a sudden start playing up with the buttons not responding. I do what you should be able to do and soft reset by it all stops at the windows logo then end of story. Only way out is hard reset and set everything up again.
Click to expand...
Click to collapse
Must be some app conflict, I have my wife's treo with me at the moment and it is as good as new, can't imagine what would be conflicting with the treo tho