Database Users

XDA Exec, STUCK ON SPLASH SCREEN

Ok, Ive got a new problem with my XDA Exec.
Opened it up and tryied to turn on the backlight and nothing. tried a soft reset, nothingtried a hard reset now it just sticks on the splash screen, the red writing comes up on the right and side and just hangs there forever!
Please help

You're stuck. apparently the only remedy is turning it in to repair. For most of us it is under warranty.

Just off the phone to 02. Theres sending me a new one via courier on monday. it's less than a day old.
Is this a comon fault with the Exec?

erm ... I managed to experience this problem.
I was trying to uninstall SPB GPRS thingy that comes with the O2 package, and it just wouldn't go. I ended up deleting the program files and getting an error when it started up, so I deleted the GPRSNotify file under Startup. It never worked again ...
I got the splash screen, tried soft and hard resetting and various permutations (including standing on one leg and while holding breath) ... nothing. Did try to install fresh ROM, but startup wouldn't get far enough to let PC load ROM over USB.
Ended up contacting O2 who sent me a nice shiny new one, as it was only three weeks old. This time I haven't installed GPRS monitor thingy, and I don't intend to fiddle with it again ... or at least until I've forgotten my lesson ...

Sorry i ment to give you guys an update on this. I did manage to get it working again, although i still accepted the new one the sent to me.
What i did was installed a new rom off the 02 website. at 1st the computer couldnt see the phone so wot i did was enter what i think was the programming side of the phone. i found the instructions on how to this on the net. i think i pressed the 2 soft keys and the light switch while pressing the reset switch with the stylus (i think that was the buttons but unsure as i cant find the page again) when the screen light up again there was some faint writing on the screen with the word serial or usb. Double clicked on the rom file and 30mins later my phone was revived.
Funny it was the gprs monitor that i too installed before the phone screwed up? ive since installed it again on the new phone and have had no problems with it since.

trickydickyd said:
I think i pressed the 2 soft keys and the light switch while pressing the reset switch with the stylus (i think that was the buttons but unsure as i cant find the page again) when the screen light up again there was some faint writing on the screen with the word serial or usb.
Click to expand...
Click to collapse
Otherwise known as Bootloader mode

Aye, thats the one.
Cheers

Wizard is Frozen - It won't start. Someone help pls??

Hi, I would really appreciate anyones help with this. My brother went on holiday and left me his 02 XDA Mini S (I found out here its also called a Wizard?), and I had no problems using it for about 3 days - was just testing the various features.
I found my brothers contacts - and since its now a hand me down so I wanted to remove all these etc - I asked my brother what to do and he said do a Hard Reset. I found out in the Manual how to do it - I press the Communication Button and the voice command button and use the reset and nothing happened. I asked my brother and he said use the communication and voice button and then turn it on, that sometimes works - and it did. The screen showed:
Press Send to restore factory default...
I pressed the send button and it said it formatted. I was happy, it turned on, I did the set up - everything was working. Then at the end of the day I turned it off and in the morning I turned it on - all the screen shows now is the screen which first comes on - 02 with and underwater bubbles thing, and four lines -
IPL 2.21.0001
SPL 2.21.0001
GSM 02.07.10
OS 2.21.4.1
in red.
It won't go to the next screen - which I think says windows mobile. It just stays at the first screen when I turn it on - and has these four lines
Can anyone help me please? My brother will be back from holiday soon and he will be very upset with me if he finds I ruined his phone
please please please help me - i'm not as good with technology as you guys
Jocelyn

Try and get into bootloader mode by holding down the camera button and soft resetting your device. From bootloader mode you can flash back to the factory rom that was on the phone or wizard love.

Hi
I found how to go into Bootloader mode - my phone now shows three colours. But I'm not sure how to do the rest you mentioned. Could you explain how I should do it step by step please? Sorry!
Jocelyn

He means that you download the orginal rom from your provider and flash it back onto the phone.

Ok
I have made no progress
Here's what I did (please don't laugh - I'm new at all this)
1. I downloaded the active sync software from microsoft, and also downloaded a file i searched through on the forum mentioned by peter, called Wizard Love.
2. I pressed the camera button and soft rest the wizard to go into boot mode
3. I ran active sync - it said no connection.I connected the Wizard and searched - it said that no device was found (but the computer made a sound like it always makes when USB is plugged in). Also on the phone, it showed the word USB at the bottom left of the screen.
4. I extracted the wizard love and double clicked on the file newromupdateutility_wizard_noid.exe
5. When I got to the screen about existing software on the phone it was blank in that section, but it had the option to use the new one, so I proceeded.
6. The Wizard screen switched to a bar and completed 100% within about 5 minutes. Same thing on the computer screen.
7. It shows congratulations - etc.
8. I clossed everything and shut off the computer. Disconnected the wizard and there was a picture like some love cartoon characters - and thats all.it just stayed at that screen for a long time. Finally i thot maybe i should turn it off, but the power button does not work.
9. I used the stylus and did it a soft reset - the phone still froze at the start, with a wizard love cartoon - but the 4 lines i mentioned in my first post were different - it showed different numbers. But it still stuck there.
10. I thought maybe the wizard love is not compatible with my phone? So I went to the 02 XDA mini site, and downloaded the software from there - Xda_Minis_Upgrade_v2.21.4.101. I redid the whole thing, this time with this software.
11. At the end I saw Congratulations! again, but this time the screen had gone back to 02 - and the numbers went back to what was in my original posting. But still the phone does not start - its just stuck at that 02 screen with the 4 red lines.
12. Somone help me please!!! Have I made it worse???
Jocelyn

The Love ROM should work on your phone since it it does not have IPL/SPL (AFAIKnow). However, it seems that the phone itself already have a bit of problem itself. Using the "Xda_Minis_Upgrade_v2.21.4.101" to flash the phone in bootloader mode is the wise thing to do. Probably you'll need to hardreset it again (i.e. what you've done in the very first post).
As far as I can see, you've did nothing wrong on your first post. It seems to be the phone problem. ANYWAY, you may want to note the little issues. Example, do not have the miniSD card in the phone when doing all the stuff said above.. and possible, remove the SIM as well.
Also, sometimes, it takes ages for it to boot up. I'm not sure how long you've waited, but I would say.. give it a good 5 mins to do its bootup to confirm it hanged.

Sorry
I should have mentioned - in both cases when I ran the utility, once I waited at the splash screen for more than 10 minutes and nothing happened, i just tried to do a hard reset. In both cases the words came up, press send to do a reset etc...
but when I press the left (green phone) button (i think that is the send button?) it says format failed everytime.
I searched at some other thread and followed what Zabardast_1 says about flashing and I tried that, it does not work. Is there any other option? Oh i also tried it another time, this time disabling Anti Virus first - but still no luck
Jocelyn

Hmm.. I'm sorry to tell you. Since you have a 'Format fail', you 'officially' have a bricked device. That has something to do with the hardware.. or stuff that doesnt have any thing to do with your flashing.. probably CID unlocking may cause this problem.
ANYWAY, it seems that your only choice is to get it to somewhere to have it fixed. probably you want to make it as official (i.e. use the O2 ROM) before taking it to O2 to have it fixed.

my HD froze, hard reset not working

Hi all, first time poster long time browser I checked the wiki and did a search but couldn't find a similar post. Here goes..
Yesterday i tried to connect to this protected wifi at a coffeeshop, but my HD did not manage to connect even after entering the network password. In the end it froze. The home screen was showing, i could feel the vib when pressing the screen, but no action happened. I did a soft reset, but that didnt make a difference... nothing working still, while it is still trying to connect to wifi.
Then I first did one hard reset. I managed to get to the screen where i am asked to touch the screen in order to configure the device. While i could feel the vib, nothing happened. I did a second hard reset, ended up at the same screen, but this time there is no vib when pressing the screen... and still nothing is happening. Same situation when doing a third hard reset.
I am lost for ideas.... Have anyone of you ever experienced something similar and what did you do to resolve it? Or have anyone any suggestions as to what I should try next??

Very bad dude,
what you can do (i dont know if this will work).....Flash your original rom again. it is a kind of a hard reset, but maybe this will work.
can you boot to boatloader (three color screen), and see the text USB when connected to pc?

Hi Kadir,
thanks for your answer.
I am trying to flash my rom using the excellent tool Hard-SPL package from OliNex, but to no avail.... i keep getting error message 202 meaning that it can't connect with the device...

This may sound obvious, but just in case... have you tried to remove the battery when the device is turned off? Is the only way to ensure you are fully turning it off, in case you have some kind of 'static' acting up. I had a similar issue on a PDA and also in my notebook, and was solved by removing battery.

hi,
thanks for the advice. I wish this was all it took, but alas no, i am not that lucky. I am starting to think this is a hardware issue....

can you see the 3 color screen?(when phone is off push power on + volume down button and keep volume down pushed).
if yes can you see it you are now in the bootloader. just chech if you see text usb, this means its connected.
and then flash, no 202 anymore.
do not use hard spl if you want HTC to repair your phone(warranty issue)

Don't you have to disable USB connection in ActiveSync too? Or was that just me?

I found the Flash program killed active sync anyway, but you're right all the guides say to disable it.

Touch Screen not working HELP!!!

Two days ago my phone started to freeze up and the touch screen wouldn't work sometimes. Yesterday the phone froze so I pressed the reset button and when it turned back on the touch screen stop working for good. So I decided to do a master reset hoping it will work again, and now Im stuck on the windows mobile screen (green) and it says "tap the screen to set your windows mobile based device" but my touch screen doesn't work. Don't no what to do, the phone is stuck on this screen, please help!

this happened to me the other day. it was because of a program i had installed. all i had to do is uninstall the program and soft-reset. you shouldnt have master resetted. now you have to reflash your phone. what service and phone do you have? check the other posts for your oem rom. if you cant find it i'll help you with reflashing. good luck.

could b an easy fix wen it happened to me i was freakin i read somewere even the smallest thing between the screen and i dont a good word for it . were the srceen meets the phone one corner of my screen protecter was just between them the smallest peice in there took out my screen i anmost took it to get fixed im not saying u wont but make sure u clean the edges make sune theres nothing u in there first gl

Touch screen problem again
I have the same issue too, after hard-resetting the pda (HTC P4350) it is stuck on green screen with message " tap the screen to set up your windows mobile based device". The problem is touch screen of it is not working for quite a long time and because of this i have been using another p4350, but i think i am so careless and after dropping the second one into the water (it stayed only 3-4 seconds) its usb syncronization stopped to work, it can be charged but no data connection through usb cable (i have checked 3-4 different usb cables). Now i have a lot of information saved in the second one and i need to sync it with pc without using usb cable. I have planned to substitute pim.vol file of the first one with the second, then i will connect the first one to usb and finally sync. But this green screen really make me dissappointed.
Can anyone help me on this matter.
Thank you for all (at least for reading my problem)

sprogo said:
i have the same issue too, after hard-resetting the pda (htc p4350) it is stuck on green screen with message " tap the screen to set up your windows mobile based device". The problem is touch screen of it is not working for quite a long time and because of this i have been using another p4350, but i think i am so careless and after dropping the second one into the water (it stayed only 3-4 seconds) its usb syncronization stopped to work, it can be charged but no data connection through usb cable (i have checked 3-4 different usb cables). Now i have a lot of information saved in the second one and i need to sync it with pc without using usb cable. I have planned to substitute pim.vol file of the first one with the second, then i will connect the first one to usb and finally sync. But this green screen really make me dissappointed.
Can anyone help me on this matter.
Thank you for all (at least for reading my problem)
Click to expand...
Click to collapse
use the buttons to navigate to the screen alignment setting...[press the windows key, navigete to settings and click, scroll to bottom tab system, click on screen. Navigate to align screen and click, then use stylus to recalibrate. Hope it works.

Problem while booting my trinity phone

Hi,
I have got my trinity phone one year ago and never had a problem since last week. When starting my phone, it stops on the first screen (with "orange" logo) and nothing more happens.
I tried to reset it without succeed. The phone is not detected by the "activeSync" to make it flushable.
Help please !
Yves Florent CK

my problem is mor or less the same... only that dont apears any image on screen and the green led is constantly on...

I have loaded a long time ago an old version of ROM Gelly.
This ROM worked perfectly to a friend who suggested to do the same with my trinity.
The PROBLEM is that when i try to open the pda it freezes to the first srceen showing the rom version and after....nothing!
I tried to load again Gelly from the bootloader, it begins to run, it runs about 1% then the trinity makes a flash (this means it loses the connection with the pc) and then shows me again the first screen....
Please i need help!

me to. i try install the rom original and my pda is living again.
try this to

hi,
2 things ...
have you tried a hard reset ? (hold both softkeys & hit reset button)
and when flashing:
when you first run the rom upgrade from PC with phone on Activesync, it is quite common for phone to hang at the bootloader screen ...
worry not -
just re-run the upgrade from PC again immediately, without disconnecting or attempting to switch phone off.
(the word USB should be visable on device under the coloured bars)
if you do get hung up at bootloader screen a hard reset should at least get you back to where you were, and you can try re-flash again.
hope this helps,
regards,
Kevin

My trinity won't work anymore...
Hi all!
My trinity wont't work anymore. When i press the ON/OFF-button, the display is lighten up a bit, then the buttons are lighten up. And nothing more.
When i will go to bootloader mode, it is the same.
And when i will to a hard reset, the trinity ask me to press SEND or END key for restore factory default or cancel. When i choose the SEND key, on my display some ridicoulous letters appear, but nothing more.
When i try KITL mode, everything is the same.
Can someone help please?
Because i can't do something on my trinity
EDIT (maybe this can help my helper ):
After some time, the display and the buttons are not lighten up anymore.
When i try to charging the battery, it only works, when the buttons are not lighten up (when i switch on, charging is ok; when the display is lighten up a bit, charging is ok; when the buttons are lighten up, charging won't work; when the display and the buttons are not lighten up anymore after a time, charging is ok)

hi... i have a similar problem.. i tried soft reset, hard reset, but my phone wont go past the boot screen.. previously i just updatet the windows mobile from 5 to 6 and the phone crashed half way throw.. can some one help me.. by the way the windows mobile was one update from the web...

never mind... problem solved... tks anyhow

weezer_88 said:
never mind... problem solved... tks anyhow
Click to expand...
Click to collapse
ok solved...
Can you tell how you did it?
Thanks

weezer_88 said:
hi... i have a similar problem.. i tried soft reset, hard reset, but my phone wont go past the boot screen.. previously i just updatet the windows mobile from 5 to 6 and the phone crashed half way throw.. can some one help me.. by the way the windows mobile was one update from the web...
Click to expand...
Click to collapse
But my trinity don't go to the boot screen, nothing on the display but lighten up slightly...
Nevertheless, can you please post, how you solved your problem?
THANK YOU in advance!

I downloaded the original Rom windows mobile 5 from http://www.htc.com/www/SupportDownload.aspx?p_id=3&cat=2&dl_id=111 then entered in KITL mode, connected the usb and reinstalled the original Rom, and all was fine...