BIG PROBLEM White screen - JASJAR, XDA Exec, MDA Pro General

My screen has gone completely white.... I bought the phone online from an "authorized dealer" who won't reply to me now. I live in the US and O2 does not appear to have any US contact info... Am i screwed on this expensive phone i bought 6 months ago?
Anyone had experience with this?
S

stuart.myers said:
My screen has gone completely white.... I bought the phone online from an "authorized dealer" who won't reply to me now. I live in the US and O2 does not appear to have any US contact info... Am i screwed on this expensive phone i bought 6 months ago?
Anyone had experience with this?
S
Click to expand...
Click to collapse
I guess you already tried hard reset?.
Can you get to bootloader mode?.

Tried hard resets, and getting to bootloader mode, i think this is a malfunction with the actual device, I just need to find out how to get in touch with o2 support internationally, i was wondering if someone on here may have had this problem too.
Thanks.

white screen - connector loose?
I too have this problem - but if I twist the screen away from the keyboard I get the display back. I suspect there's a connector loose inside but haven't looked inside.
Anyone on the forum any experience of getting inside and reseating connectors?

xda operation
tophamn said:
I too have this problem - but if I twist the screen away from the keyboard I get the display back. I suspect there's a connector loose inside but haven't looked inside.
Anyone on the forum any experience of getting inside and reseating connectors?
Click to expand...
Click to collapse
Hello there,
I had to get inside my xda to replace the screen that one of my dear rug rats broke. it is quite easy to do, and you only need to get into the screen side of it to get at the conectors. spin the screen half way round and look at the bottom and you will see 6 small screws. take out the two furthest out and two in the middle nearest the screen side. if you take them all out the whole thing becomes hard to handle. the front cover should GENTLY leaver off, and the cables to it exposed. even if they look in place lift the catch holding them in place and take them out and wipe the contacts with a cloth. just be very carefull with the cable strips as they tear very easy. . any problems then PM me
TTFN
Jay

White Screen
Try www.gpsmidlands.co.uk they replaced my ribbon assembly the same day.

Xda Lcd Repair
Try http://www.pda-repairs.co.uk

Brilliant
thanks for this posting - worked perfectly once i had worked out that atually you need to remove the screws further away from the screen in the middle. but otherwise I have successfully resurected a brick into a working universal! thanks!
Sark

Related

Need advice from a trinity hardware guru ....

hi everybody.
some weeks ago i bought a new casing for my trinity on ebay. as I had to open my trinity while on a long trip far away from home and htc tech support (the "hang up" button broke), i had already broken my guarantee. so i decided to change the casing myself. i managed to do that (it was not easy!!) and closed the casing and everything was alright, but some days later trinity started to have graphics issues. sometimes it hangs and the display gets kind of scrambled, when i reset it it posssibly doesn't show anything on the screen or it hangs during the boot, sometimes it helps simply shutting the device down and restarting, sometimes it helps pressing the left side of the casing (front and back casing elements) together.
what can that be? at the moment it works alright, but this is not ok for me. somebody with hardware know-how can tell me which part can be the "bad one" and what i can do to fix that? i don't want to pay the repair fee at htc tech partner, and i want to wait till the htc touch cruise is available to buy a new one!
thanks
christoph
ESD?
Sounds like you've br0k3d something.
jlebowski said:
hi everybody.
some weeks ago i bought a new casing for my trinity on ebay. as I had to open my trinity while on a long trip far away from home and htc tech support (the "hang up" button broke), i had already broken my guarantee. so i decided to change the casing myself. i managed to do that (it was not easy!!) and closed the casing and everything was alright, but some days later trinity started to have graphics issues. sometimes it hangs and the display gets kind of scrambled, when i reset it it posssibly doesn't show anything on the screen or it hangs during the boot, sometimes it helps simply shutting the device down and restarting, sometimes it helps pressing the left side of the casing (front and back casing elements) together.
what can that be? at the moment it works alright, but this is not ok for me. somebody with hardware know-how can tell me which part can be the "bad one" and what i can do to fix that? i don't want to pay the repair fee at htc tech partner, and i want to wait till the htc touch cruise is available to buy a new one!
thanks
christoph
Click to expand...
Click to collapse
Hi, I did similar thing...I assembled my trinity to change case to white. After the LCD did not work at all.
Of course service said, I broked garantee, and there is some problem with LCD cable plug.
what did the repair cost?
did you go to HTC? did they change the display plug?
it's a very subtle error in my case...
How To Disassemble HTC P3600
I also want to change my casing.
From what I hear ... this may be not such a good idea.
Hoever ... all I can help with is this disassemble manual for HTC P3600 (http://rapidshare.com/files/82751326/How_To_Disassemble_HTC_P3600__Trinity_.pdf.html).
Maybe disassembling, cleaning all the plugs and assembling it again can help (sounds stupid ... but who knows).
thanks ..
one of the problems with the casing i bought was that the metal counterparts of the screws were not(!) present in the new one. so i had to cut them out of the old one, heat them and press them into the new case. luckily, i had ordered two new casings (to change it again after some months when the grey/silver paint would have fell off till total aesthetic destruction - of this otherwise really slick phone - again), because trying to press that counterpart (don't know the word) without heating resulted in total damage
then I had hoped that not only the keypad, but also the electronics plate under the keypad (my "hang up" button still isn't perfect i have no "klicky" feel any more) would be included. no luck here.
so everybody please stay away from trying to change casings or any other hardware issue with your htc phones. i am opening my htc/qtek (before: s100, three units) phones for a longer time now and must say i will stop doing that and return to being a "normal" user. it all gets worse
thanks
I just remembered ... take a look at this site: http://cnn.cn/shop/p3600-trinity-c-277_278.html
All the stuff looks genuine ... maybe this casing will fit you better and there are spare touch screens also.
P.S. White casing DOES NOT peel.
jlebowski said:
did you go to HTC? did they change the display plug?
it's a very subtle error in my case...
Click to expand...
Click to collapse
I went to E-care, the HTC support in Hungary. I was lucky, the expert repaired it free, but in the future there is no garantee
Lucky you ... there is HTC support where you live
my LCD screen broke.
I have replaced my LCD screen because it was cracked, the new screen does not even power up. I can hear wm6 running in the background but the digitizer nor the screen seem to be responding at all. If use the old screen it seems to work fine.
Any ideas or comments on how to get this new screen working?
btw, I have a gen1 htc p3600.
osavioro said:
I just remembered ... take a look at this site: http://cnn.cn/shop/p3600-trinity-c-277_278.html
All the stuff looks genuine ... maybe this casing will fit you better and there are spare touch screens also.
P.S. White casing DOES NOT peel.
Click to expand...
Click to collapse
many thanks for the link! i just ordered the a new keypad electronics plate
jl
jlebowski said:
many thanks for the link! i just ordered the a new keypad electronics plate
jl
Click to expand...
Click to collapse
Always glad to help

Touchscreen doesn't work when slider open

hi,
since yesterday, my niki doesn´t response to touchscreen tapping if the slider is opened. i hear a very quiet metallic clicking sound if i open it up... if i try tapping the touchscreen before this little click appears, the touch works... but with slider open completely, it doesn´t. i guess this is hardware specific. i´ve tried a hardreset now, but still doesnt work any advice?
EDIT: i didnt flash any other radio...
EDIT2: sometimes it does work.
Sounds like a ribbon cable has come loose to the touch screen - send it back if it is under warranty, if not, Mike Channon has collected links to the service manuals somewhere on here which should show you how to correctly take it apart, fix it and put it back together again
Cheers,
Smiffy
I had the same problem. In my device it was: cable that goes to touch screen contacted metal on back panel.
I've solve it by finding manual to take my niki apart (http://www.pdacenter.ru/razborka/razbor_htc_touch_dual/ - but it is in russian). I've done everything till 6 point. Then I put my v-card between this cable and metal. Now it's ok
I've got extra service on mine.
6 euro's a month.
handed in the phone today (same issue), and got given an new one! ;D
_Zorro_ said:
I had the same problem. In my device it was: cable that goes to touch screen contacted metal on back panel.
I've solve it by finding manual to take my niki apart (http://www.pdacenter.ru/razborka/razbor_htc_touch_dual/ - but it is in russian). I've done everything till 6 point. Then I put my v-card between this cable and metal. Now it's ok
Click to expand...
Click to collapse
You ROCK! I had this exact same problem happen on my NIKI100 after I put Tom's Niki Project ROM on & immediately blamed it but after flashin back to stock the problem still occured & I was really bummin! I found this thread, tore my NIKI apart to step 6 as you described & I could see the spots on the metal of the inside back of the back cover where the cable was rubbing along with the protective plastic worn off on the cable a little bit so I suspect it was touching the metal & shorting out causing the problem (heck I'm surprised it didn't do some real damage!) so I cut about a 1" length of electrical tape & taped it to the area of the metal that it was rubbing on (I didn't see any legit reason for anything to make contact to that area for a ground so I figured it was OK. I started at the edge & ended just before the gaps where you would be able to see the tape from the other side in the battery cavity) and VOILA! it fixed it! To me it looks like a nasty design flaw on HTC's part but not expecting a recall any time soon. I suspect this fix will out last the phone & hopefully this thread will help others. I am 1/2 tempted to tear apart my NEON to see if the same design exists or if they put a piece of tape in that area.
the_fish said:
hi,
since yesterday, my niki doesn´t response to touchscreen tapping if the slider is opened. i hear a very quiet metallic clicking sound if i open it up... if i try tapping the touchscreen before this little click appears, the touch works... but with slider open completely, it doesn´t. i guess this is hardware specific. i´ve tried a hardreset now, but still doesnt work any advice?
EDIT: i didnt flash any other radio...
EDIT2: sometimes it does work.
Click to expand...
Click to collapse
well i got the same problem as u have/had... But i also need to align my phone like ten times a day, because its always out of alignment... I think i got to get back to the phoneshop to fix(replace) my phone. I do have the touch dual for 6 months now.
PhoenixNLx said:
well i got the same problem as u have/had... But i also need to align my phone like ten times a day, because its always out of alignment... I think i got to get back to the phoneshop to fix(replace) my phone. I do have the touch dual for 6 months now.
Click to expand...
Click to collapse
Hm, same problem here. Thought first that it was an error of the ROM that I used..
Btw: isolated every contat that I could find (nearly ) but no result -> still my touchscreen doesn't work when my slide is open..
EDIT: has anyone PHOTO'S of their disassembly and isolation work? I the problem is different on my device 'cuz the cable hasn't worn off...
Ok,
Now I took my device apart to the last piece, took the display cable apart, taped it in completely and my touchscreen WORKS once again :-D.
Woot! Thumbs up for XDA-developers!
EDIT: Now my touchscreen doesn't work when slide's closed... Any suggestion?
kvstrien said:
Ok,
Now I took my device apart to the last piece, took the display cable apart, taped it in completely and my touchscreen WORKS once again :-D.
Woot! Thumbs up for XDA-developers!
EDIT: Now my touchscreen doesn't work when slide's closed... Any suggestion?
Click to expand...
Click to collapse
ive brought my dual to a vodafone shop and they have fixed my dual. Replaced a part and software update, got windows 6.1 now, legal and my screen is working like a champ!
I have had the same problem with my touch screen except mine stopped working completely, it didn't matter if it was slide out or not. I could get the phone replaced on warranty though.
Just posting so people know this isn't just isolated case.
mine slowly stopped working.. im gonna disassemble later and try this. im glad im not alone
edit: worked a treat. some insulation tape on the metal shielding worked great.
That did't work for me! Can it be something else or is it the flex cable for shure? I'm considering buying a new flex cable on ebay! Will that fix the problem with touchscreen dos'nt work when slide is open?
theres a 99% chance that its the flex cable.. did you check it for any damage? mine had tiny tiny little dots with wire exposed. barely noticable but it was enough. try taping the cable. i dont know. if not, i'd get a new cable for sure.
It's worth a try. I've just bought a new cable. Hopefully it will make my
Dual working again. Now I just have to wait a week for it.
The cable arrived today and my dual now works perfect. Now the question is which phone i'll use, my dual or my new Diamond.. =)
hey, where did you get yours from? and how much did it cost?
i have seen ebay, but they are over 30$US including shipping.
Cheers,
palitu
Klingan said:
The cable arrived today and my dual now works perfect. Now the question is which phone i'll use, my dual or my new Diamond.. =)
Click to expand...
Click to collapse

OMG White Screen!

Ok I need help from the gods of xda
I dropped my tilt the other day. When I picked it up everything seemed fine, yet the screen was completely white. No signs of cracks or a broken lcd. So I've tried the following: Soft reset, Hard reset, took out the battery, took apart the phone and disconnected the lcd and then re connected it. Still the same problem. WHITE SCREEN!
I can still receive/make calls, when i touch the screen in places where i remember the menus to be it still responds due to the noise, also the open and close noise still sounds.
The phone was bought new on Ebay, so i don't have a warranty through them or AT&T. After much research I hear people saying the same has happened to their phones as well and that there is a ribbon or flex cable problem. Something about still giving power to the LCD but not data, thus the white screen.
Now what I dont understand is do I need a new LCD because it has that ribbon/flex cable on it???? (link)
or
Do I need this product?(link)
Both contain a "flex cable" so im confused and frustrated, someone please help! any ideas would help
whew bought an LCD with digitizer on ebay for $45 and fixed it. Very easy process
vsicarbon said:
whew bought an LCD with digitizer on ebay for $45 and fixed it. Very easy process
Click to expand...
Click to collapse
hi there, would it be possible to post the link to ebay item? i also need a new touch-screen.tnanks
I am curious about this as well. I have a friend who has a hermes and he mentioned to me that that his screen was starting to go white like explained here. I look at his phone and I also noticed that the bottom hardware keys were not working at all.
I am wondering if this same ribbon cable for the LCD would also be the same one for the bottom keypad and if I fix the screen the keys will become active again.
Anyone have any experience with this?
Thanks,
I am wondering if this same ribbon cable for the LCD would also be the same one for the bottom keypad and if I fix the screen the keys will become active again.
Click to expand...
Click to collapse
That i dont know but here is the link to the LCD screen w/ digitizer
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&Item=350099750789&Category=162&_trksid=p3907.m29
Same product and vendor I got mine from. Shipping took 3 business days. I advice to buy the insurence
Park City said:
I am curious about this as well. I have a friend who has a hermes and he mentioned to me that that his screen was starting to go white like explained here. I look at his phone and I also noticed that the bottom hardware keys were not working at all.
I am wondering if this same ribbon cable for the LCD would also be the same one for the bottom keypad and if I fix the screen the keys will become active again.
Anyone have any experience with this?
Thanks,
Click to expand...
Click to collapse
Tuck in for a long read and perhaps no single answer for all cases:
http://forum.xda-developers.com/showthread.php?t=303872
In short, yes the d/pad cable and LCD screen connections are linked which is why it is not uncommon for the white screen to show up when the d/pad is not working.
To the OP - I would just point out that if you get the white screen after a fall it may just be a loose connection at the d/pad and no need for new parts.
Dismantling instructions here:
www.mikechanon.net
But let's not start discussing the white screen here, please use the first link I gave above if you need to post.
Mike
a user i dont recall now his name,fixed is whitescreen by replacing the camera,open the device and remove the camera module, reassemble to test.

HELP! T-Mobile MDA screen going loco

Hi, peeps. Would like to ask for your assistance in troubleshooting my old T-Mobile MDA - the one that is also the Xda mini S.
The unit in question is 2nd hand although it was still in good shape when I got it. Used it for over a year already and has seen much use. Once, the insides got wet and I had to dry it out but it was okay after that. Although the keyboard wasn't showing any backlight until I figured out that a blowdryer would help remedy that situation (after careful dismantling).
Recently, the screen when you slide open the keyboard either comes up blank (whole screen is just white) or is discolored and a bit disaligned (the top part is either missing or is at the bottom of the screen). It happens too on the normal layout at times.
I upgraded the firmware with the most recent one I downloaded here last year. No problems experienced though with regards to the OS and not sure if the recent problem can be attributed to it.
Any ideas and suggestions?
I got the same problem on with the screen my Cingular 8125. When I slide the keyboard open, the exact same thing happens to my screen. Sometimes It only used to happen maybe once every 10th time, but as of last, it is happening all the time.
I spoke to someone at a repair store in Toronto and the guys said it will cost close to $100 to replace some wiring in the back. It didn't seem worth it for me so I got another phone instead, but I would love to keep using this phone if this could be replaced.
Hey guys. If you are comfortable, I would suggest dismantling the phone and taking a look at the ribbon connector between the board and the screen. My guess is that it is loose, or damaged. Reseat the ribbon and try again. Otherwise I would see if replacing the screen helped. Certainly much cheaper than a new phone...
Reseating
first of all check out the socket (on board) where the screen coaxial cord is plugged in , r all the connector pins alligned or are any bent / pulled back ?
in that case reset pins location using a tiny neidle or pin, also use a double faced adheisive tape on the back of the screen connector to rest it tight to keyboard (original setup only they use glue).
second check out if the screen does that if was flipped using software , if it was a hardware case and upper solution wouldnt help then check to see if the sliding mechanism (two plastic identical bars screwed by two screws each to the top and the buttom of the screen) are aligned and screwed tigh to the screen.
now the wizard hardware is a survivor but any tampering with it require tight reseating , screwing and later reflashing (even if the software showed unaffected).

X1 Ribbon cable - what happens and a fix I came up with!

Hi, I come on here quite a lot for information as it's an amazing resource! This time however, I'm attempting to give something back!
I experienced the "black screen on slide out" on Monday. Phone completely screwed. I've also had a few droppages and had it apart once before so there's no way warranty is gonna help!
I stripped it down and soon discovered what it is that actually fails on the ribbon. The coating had worn through due to rubbing on something during the slide out / in process. it had been playing up for a while, probably due to shorting out on the metal case, but now the tracks (aluminium?) had worn right down.....
In pic 1 i've circled the worn area. The shiny section is where i'd tried taping over it to prevent shorting, before i realised the tracks were gone.
Got an almost new one off ebay for 15 quid and, realising it was going to happen again, came up with a solution that, so far, looks like it will work....
A while back I bought some "anti rattle felt" for my car's dashboard - really thin and strong self adhesive felt to prevent squeaking joins between dash sections. I cut a piece of this and stuck it to the new ribbon. Once this stuff is on it's well stuck, by the way!
See pic 2 for the modded ribbon cable.
On reassembly everything is working just fine so far! Here's hoping that it lasts longer than 6 months this time!
Just need a new casing now as mine is decidedly second hand!
Hope this turns out to be of use to someone!
cool story bro
when i took apart my xperia to replace the housing this seemed like a really weak point in the device. glad to see someone who has had the problem has been able to fix it
Why does the screen go black?
Hi,
When the coating wears off the ribbon cable it exposes the tracks in it. when you slide the keyboard out the exposed tracks short out on the metal casing and the screen loses it's input signal.
thats whats happened on mine at least and i presume quite a few others?
HTH!
Update:
That's interesting: My phone was also losing signal with the keyboard out, and occasionally while closed up as well. It would just randomly drop to "no signal" for a few seconds.
It hasn't done it since replacing the ribbon cable.....could be coincidental of course.
I'm having the same problem
It just started a week ago and I got the phone in January off of ebay. I'm new to opening up the phone so could anyone help me find the correct tools or have a link to a site with pictured instructions?
I noticed that the sliding mechanism started to go loose about 4-5 months ago but didn't expect the screen not respond in landscape mode. I have yet to see the other symptoms you all are referring to. I would like to fix this before it get worse.
In mine case it went totaly black after one week of this problem... You have all the instruction on youtube, there is where i looked. For tools you can be inovative, but the exactly right ones come with housings from ebay, it is only 15EUR, and i bet you have some cracks so it wouldn't hurt replacing. That is what i did, along with ordering new sliding mechanizm, and new ribbon cable.
I am open for ideas to prevent my ribbon cable from being cut at it weakest point again.
I'm assuming my flex ribbon went bad yesterday, since sliding the keypad out causes my screen to shut off.
Already ordered a cable off ebay and will attempt to replace it myself :O
Replaced my flex ribbon cable with one I bought on eBay. The screen doesn't turn on at all now, which leads me to believe the cable I was sent is defective. Put the old one back in and it works okay, less landscape mode. ughhh what a pain.
great tips! my input is I bought a case off of ebay that was ~60$ and everything actually fit fine for me...so I wouldn't discount every seller but you do get what you pay for, the 15$ cases are probablly the ones that will give you problems
I working in a mobilephone repair center if anyone need help drop me a priv... i able to get 2nd hand or even brand new components
Replaced the flex ribbon cable -
I got my flex ribbon cable a few weeks ago and took it to my local repair shop. They replaced it but the LCD screen/optical joystick receives no power. The touchscreen and everything else on the phone works just fine now. I thought it was a defective item so it was exchanged with a new one.
Got the repair shop to replace it again and the outcome still remains the same as the first.
Theres no light coming from the screen nor the side illumination.
I just told the repair shop to just place the original back in for the mean time.
Before the repairs, there would be a flicker of white light and random illuminations. Now there's no lights at all except the power botton.
Could it be defective a batch that the seller was sending out? or the repair shop's mistake and is playing dumb so they do not have to admint fault?
Hopefully there's an easy fix to this problem.
-Also I did inspect the ribbon before and after the repair. looks new as the OEm
Can anybody help me out with this new problem after replacing the cable -
perhaps you should try a hard reset. Ive had problems in the past where the optical joystick and the illuminators did not work, and that worked for me.
On the other hand, the top illuminators are on the same piece of hardware as the flex cable that was replaced, so a faulty flex cable is possible. The bottom illuminators are on the circuit board that the optical joystick attaches to, separate but connected to the flex cable.
Ive recently replaced my flex cable and touchscreen. The experience i had with the faulty touch screen was that it appeared to receive no power, but was in fact displaying a dark backlit illumination that could only be seen in the dark. At the same time however, the screen did not display anything. I'm not sure if this is similar to your experience, but if so then your touchscreen would need to be replaced.
ive done all repairs on the xperia myself, and one thing ive discovered is if something doesnt work right after a repair, simply disassembling it and reassembling it to make sure all the connections are properly done has worked for me in the past.
"Before the repairs, there would be a flicker of white light and random illuminations. Now there's no lights at all except the power button."
Now when you say the power button, do you mean that a red light appears under it?
I dont know if i can come to a conclusion or that i can help (or have helped) you come to a conclusion, but i can only assure you that the xperia acts out in strange and weird ways.
Good Luck!
Tags
Dismantle / Disassemble Sony Ericson Xperia X1
http://www.ifixit.com/Teardown/Sony-Ericsson-XPERIA-X1/788/1
http://www.formymobile.co.uk/xperiadisassembly.php
http://www.youtube.com/watch?v=AWDurQrRt-Y (REAR)
http://www.youtube.com/watch?v=iyGUbxFqvyc&feature=related (FRONT)
http://www.youtube.com/watch?v=elgC8hwHfYQ&feature=related
For info.
Mike
Thanks for the links. I've tried the hardreset and restoring the original rom but the issue is still there. It's really bugging me that everything works but the LCD screen. I'm currently using MyMobiler to use my phone. The touch screen works fine and so does the soft keys. Just no power for the lights. I might just give up and wait for another phone that catches my eye and then tinker with the xperia myself. but if anyone got a solution or want me to test something then I'll give it a try.
My warranty is no longer affective so I'll use my phone as a tester to help others with any problems.
TRIONDAVE, how's your Xperia running now with the cable mod that you did? Its been 6 months since you created the thread. I hope you're still around.
My Xperia X1 works nearly fine, except for the keyboard issues, so I'm thinking of opening it up. If your Ribbon mod helped I might just do it too once I've got it opened. Mine has a MOUNTain of cracks though, and the battery compartment itself is cracked on both side enough to make the compartment CURVED. Hence the Battery cover doesn't sit well.
I'm looking around for broken Xperias which I might be able to use to change the internal cracked casing. Lets see.
DatDereX1 said:
cool story bro
Click to expand...
Click to collapse
My thoughts exactly.
Hello guys, I am in need of real help over here!
Its just that Ive replaced my ribbon cable, the old one got screwd up.
However I got done for 10 minutes ago, tried to start up the phone.. without success :,(
The ribbon cable doesnt have anything to do with the start up, only the screen am I correct? Cause I cannot even start my phone..
Ive connected the charger, but when I remove the battery it shows a red light, meaning no battery, correct?
So what may the problem be exactly? Maybe the battery is all dead, or?
PLEASE HELP!
for the people with ribbon failures how long have you had the phone before it occurred ? im just interested on the cables lifespan.
mine is fine so far but i have noticed the slider is flimsy and rocks left and right.

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