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I love my everything about my MDA - However, MS ActiveSync is absolutely terrible to work with and with a mind of its own.
When I first start my PC, ActiveSync works flawlessly. I am able to update and sync my contacts and install programs with no hassle.
However, as the day goes on, it becomes increasingly moody. When I plug in the MDA, there is no indication of it connecting. No swirly green circle etc.. Control Panel does not even indicate that something is connected.
When I plug into the next USB port, there is a "Unknown Device" error. ActiveSync again doesn't activate. I've restarted the comp as well as soft-resetting the MDA but to no avail. I was advised to uninstall all the USB drivers but still no result.
Whats strange though is that the very next day, it works all fine again in the morning and the daily dismal continues! :roll: :x
Anybody else facing these problems? I've got ActiveSync 3.8 but also had the same problems with previous AS's. In fact, I've also tried different computers but to no avail!
Do you guys happen to know of an alternative? This spawn of Microsoft is driving me crazy!!
have you tried a differnt usb cable? and does your case effect how far the plug goes when you connect your Magician (assuming your using a case)? just seems like it might not be connecting properly all the time. I had issues similar to yours when i purchased a new sync cable, it had slightly shorter data pins where it connected to my Jam which were not contacting. so it would power up and windows would detect but it would give the same errors.
SpeedN
thanks for the reply mate.
Its strange as I had another miniUSB cable but the problem was still there last time I tried. Very strange - I just hope MS could iron out these problems - I've heard that they are trying to use AS to contest with BlackBerry.
hmmm...it looks like there may be a possible solution to all this. I've researched a bit and apparently ActiveSync only works at the USB port originally used to connect the phone hence why it wasn't recognized by the other port.
But my one wasn't working with either port anyway!
Another suggestion was to hard reset the Pocket PC as this is apparently a common problem. And guess what? it worked!
This suggest there being a problem with the actual PocketPC settings itself - more specifically the ActiveSync settings. As doing a Hard-Reset is quite an inconvenient thing to do, is there anyway to delete/reset the ActiveSync settings without hard resetting?
Thanks again and I hope this is of help to anyone
i had a problem with activesync as well. i was traveling so in that time i had synched my jam with maybe 4 different pc's with activesync, all on guest partnership except my laptop. so when got back it had all these problems with my desktop. for example when i explored my device through activesync and tried to copy something to the computer it would show the copy dialog box but then nothing would be on my pc. i just reformatted my har drive for other reasons and now it works fine.. so i guess reformatting and reinstalling xp works. i did a hard reset on my jam and that didnt do anything.
From time to time Activesync will lock itself up. So go to task manager and shut it down - it's 2 apps, something like wcecomm.exe and something else; there's a number of apps freeware that will do this for you- i'm at work so can't help you more with the filename.
Then restart activesync and reconnect as normal.
Sometimes it does bugger up, but I've only had to reinstall windows once with an SPV.
V
I 'suddenly' am unable to have my JasJar connected to Activesync. I have been successfully connecting the last two weeks and did not cahange anything to the PC's set-up.
I killed my antivirus and have no firewall software running.
I have a direct USB connection to my Laptop (no usb hub).
I have tried both Activesync V4.0 and V4.1.
I have deleted all partnerships to get a fresh start.
I have also tried to delete the PPC in the PC's device manager and connect again (I did notice the PPC was listed under the network adapters only, nothing was listed under the USB section).
Nothing seems to help and I am really desperate since I can not sync anything anymore now.
Any suggestions are more than welcome !
Thansk in advance,
Paul
have you tried another PC ? at least this way you can be sure that everything is ok .
I am travelling and will not have any access to another PC before the WE.... I did try another cable but got not lucky..
It does seem to work on another PC.
Anybody any suggestion as to what else I could try to make it work again?
firewall?, thats my pain on my work lappy, i have to vpn into work and that blocks my JJ, i get connecting but no connected, all i can do is disconnect from work which then opens the activesync ports back up. check 7438 and 5679 on your firewall
After a week with AS 4.0 I suddenly found that the only way I could get it to work was to soft reset the Jas Jar while connected. I'm guessing you've already tried that though...
yer, i forgot to say, i can only sync when my JJ has been off for 10+ seconds, if on i get a uab device error if off i connect no problems, this kinda leads me to think that the usb port is in a different mode when on to when on standby, but the usb hosting of devices appears not to be the reason
Carnivor said:
yer, i forgot to say, i can only sync when my JJ has been off for 10+ seconds, if on i get a uab device error if off i connect no problems, this kinda leads me to think that the usb port is in a different mode when on to when on standby, but the usb hosting of devices appears not to be the reason
Click to expand...
Click to collapse
I have the same problem. Get a kind of "USB not recognized" when the jasjar is on/open".
I close the Jasjar after having taken the USB out of course.
Then, after a while ( You say 10 seconds) it works fine and Activesync starts the job.
I can live with it. No soft reset needed.
Very positive to me is the fact that I can also connect to a USB HUB. So no need to plu it directly in my portable.
After connection I can open my little toy. (Gush how I love this thing)
Huib
Yes I have the same problem I only synk when the jasjar is turned off. Most probably one of the reasons apart from firewall issus is office 2003. They said to me from club-imate support that we need the newest office 2003 with sp1.
Dear All,
Please help, my new O2 EXEC is sitting here almost totally useless without ActiveSync.
I did a very stupid thing:
I plugged in the Exec via the USB cable before installing ActiveSync 4.0.
What used to happen (back inthe day 2001 etc) would be that windows would install its own driver for the portable device and then when you subsequently installed ActiveSync its drivers would not go in and hence ActiveSync would not recognise your device.
What is happening now seems like the same sort of issue in that now having installed ActveSync it is just sitting there saying no connection.
For ActiveSync 3.6 and below this is a documented problem and here is the fix
http://support.microsoft.com/kb/264693/en-us
BUT for me this does not work (well because there is no yellow unknown device in Device managers other devices).
In AUDIBLE terms
a) I get a du-duh sound when I plug in EXEC (like if you plugged in a USB key for example)
b) It shows up in the Device Manager-> Network Adapters as "Windows Mobile-based Device"
c) ActiveSync 4.0 or 4.1 does NOT give me the dulde-de-dah sound
d) ActiveSync shows no connections
Anybody any bright ideas? Surely I am not the only twonk to have inadvertently plugged in the EXEC first
Answers greatly appreciated.
BASICALLY HELP
PS: Have also looked at ActiveSync trouble shooter 2001, the ActiveSync 4.0 troubleshooting article from Msoft, tried switching off firewall, no result. Have tried deleting the Mobile-based Device, uninstalling AS 4.0, rebooting, reinstalling AS 4.0 or 4.1 then plugging EXEC,no good.
PPS: I convinced a friend to let me install AS 4.1 on his computer and then plugged in the EXEC and all was fine, so the EXEC itself is sound.
Maybe this will help:
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
Sorry, didn't read your message good.
Just see now you already did looked at the link....
But another idea: if your device works on your friend PC, then why not
do a clean install for the OS on your own PC?
Maybe this will solve your problem.
Dodger,
Thanks for the thoughts. Well actually thinking about a reinstall of my computer due a moments lapse of concentration is a difficult undertaking. With the backup of the on computer databases as well as over 100 applications installed, I think this would take me several person days.
Currently my thoughts are to clone the partition and then do a windows "over install" onthe clone, but logically that will not work because <of course> the whole point of an over install is that the registry and all applications are preserved.
I spent over 3 solid hours of googling, installing, uninstalling drivers yesterday trying to fix and can't believe I am the only one who has had this problem!
Perhaps somebody with a working ActiveSync can elaborate how does the EXEC show up in device manager (when its plugged in and synced), and also what device driver XP and /or Windows 2003 server would be using.
Thanks mb.
I was facing similar issue. Solution? Yes, uninstall my firewall, connect and sync with my JasjAr and then install the Firewall with Jasjar already connected !
This may help:
Open network connections on ur PC so u can see all connections.
Make sure AS (PC side) is enabled for USB
turn off JJ and plug it in to USB
Turn on JJ whilst watching the window of netwrok connections on ur PC
A new connection icon should pop up, then MAYBE dissapear again
Right click this icon, before it dissapears, and check it's enabled, then select properties
Now check the following items:
- does top box say "windows mobile based device"
- click "configure"
- under configure, is there a button somewhere (mine's working so I can't recall exactly where) that says something like "enable mobile device". If so, then you need to click this.
If this all fails, then repeat but with another USB port. The reason for this seeming waste of time is that you will get a DIFFERENT "Local area connection nn" icon, which may work for you.
I cant believe there hasnt been one mention of rebooting your PC - Which I can assume you already have done?
What OS are you running on your PC?
I have only just got my MDA PRO but this may help! as I did the same thing and for a while XP Pro wouldnt recognise the device.
Uninstall ActiveSync
Reboot PC
Install Activesync V4.0
Plug in USB Device
If there is still a problem connecting you shoudl see a USB device not recognised in your deviuce manager.
It almost seems like there is a time you have to wait before XP will respond normally to you unplugging and replugging in the USB.
Failing this you may have to uninstall Activesync and tehn remove all activesync registry keys it may have left behind! Then reboot and start again!
Just having tisproblem now, this is pïss poor of MS to still be foisting off onto us this Activesync package in such a terible state.
I've just had activesync stop working on me. It would connect but then refuse to sync anything even though it previously worked fine. I think it got upset after I booted up the PC with the Exec connected.
Anyway an uninstall and reinstall of Activesync on the PC cured the problem. Not the most robust software though.
Moandal said:
I've just had activesync stop working on me. It would connect but then refuse to sync anything even though it previously worked fine. I think it got upset after I booted up the PC with the Exec connected.
Anyway an uninstall and reinstall of Activesync on the PC cured the problem. Not the most robust software though.
Click to expand...
Click to collapse
What works for me is to turn off the handheld, and connect the cable after that. Then turn on the device if needed. Works mot of the time then.... no excuse for MS though....
I could get my TyTn to sync with my computer occasionally after installing AS 4.2, but ActiveSync would still disconnect itself from my device after a few minutes (I could get it to sync most times though, but I'd have to shuffle round USB ports etc)... Installed ActiveSync 4.5.0 beta (build 5509 BETA) last night, and now my phone won't sync AT ALL with my PC. AS can't even see the device, it can see it's been plugged in because it kicks into action, but nothing more ever happens apart from the (useless) Troubleshooter coming up.
Just a word of warning... Don't install 4.5 beta unless you're absolutely certain it'll work. I've gone from a somewhat-functional sync ability to absolutely nothing at all, and now I'm going to have to rollback my ActiveSync installation (if I can!)
That and the fact my TyTn won't even see my bluetooth headset (an Avro GW-BT-002, which my Alpine can both see and use absolutely fine), I'm beginning to get a little frustrated with this device.
Further proof that more often than not:
BETA = BROKEN
I've had the beta AS 4.5 for a week now and no problems whatsoever with dopod CHT9000 (hardware) using latest i-mate, dopod, or cingular ROM's.
All of these ROM's all work perfectly with sony-ericsson hbh-ds970 bluetooth headset.
After you upgraded to 4.5, did you delete your PC from the activesync partnership and rebuild a new partnership?
* Activesync > Options > press on desktop computer's name and delete it. Then, delete mobile device from desktop AS. You'll then be asked if you want to keep your file directory. Afterwards, reboot pocketpc and connect with usb cable or over bt.
It does work.
Cheers
Yep, did exactly that.
AS 4.5 works perfect with my prophet.
Issues:
Had to set-up my device again (old settings disappeared)
All programs that I installed via active sync before were gone
Top:
Improved speed of syncing files
Easier change of settings
Robin
Hmm. Beginning to wonder if I have either a dodge device, because my Alpine always synced fine
4.5 works for me with my TyTN. (slow as hell - but works).
/Martin
I can't get it to work, either. It completely blew away my partnerships... :evil:
I've gone back to AS4.2 and will wait for this to go GA before making this mistake again...
Dopod 838 Pro
Worked a treat on mine. No issues whatsoever. Biggest difference I can see is a different looking AS icon
Bloody hell...
... Beginning to think it's my computer, might end up reinstalling Windows on it this weekend. Annoyinggggggggg.
After a crap installation of AS4.5, downgraded back to 4.2, but it's still not seeing my TyTn at all, so I'm figuring that it's more likely to be a PC problem. It's not the best Windows installation either, it's become bogged down with stuff, and it never worked right after I made a couple of 'tweaks'... That's me, always fiddling with things when they work fine in the first place :roll:
I'm having similar issues with my TyTN, installed 4.5 on my PC, plug in my PDA and it starts charging (via USB) but ActiveSync can't find it, although does state that USB is available, just keeps searching?!
ActiveSync needs rebuilding from the floor, its always been a rather 'naff' featureless product.
christopherwoods said:
Bloody hell...
... Beginning to think it's my computer, might end up reinstalling Windows on it this weekend. Annoyinggggggggg.
After a crap installation of AS4.5, downgraded back to 4.2, but it's still not seeing my TyTn at all, so I'm figuring that it's more likely to be a PC problem. It's not the best Windows installation either, it's become bogged down with stuff, and it never worked right after I made a couple of 'tweaks'... That's me, always fiddling with things when they work fine in the first place :roll:
Click to expand...
Click to collapse
I had the same problem. Hard reset of my XDA Exec and it worked. draw yor own conclusions.
Have you tried turning off the "USB advanced network functionality" - this seemed to sort the same problem out for me;
go start - settings - connections - USB to PC - untick box "Enable advanced network functionality"
You are aware that AS 4,5 REQUIRES Outlook 2003 !?!?
otherwise it will not work at all
That beta works fine. The only problem I've had is related to remote NDIS interfering with my soft firewall, even after all access rules allowing it. Only workaround is to disable smart ARP filtering in Outpost Firewall or change transfer mode of phone to Serial and everythin is gravy for sync.
Your problem seems related to device manager misconfig of the device or something else.
why don't you try this from start --> run --> cmd line
set devmgr_show_nonpresent_devices=1
start devmgmt.msc
Then, once device manager loads, click view --> show hidden devices. From there, scroll down to network adapters, expand, and delete any instance of Windows Mobile-based Device. On the phone, delete Activesync relationship with PC. Then reboot computer, and plug in your phone again. Let us know if that solved your problem.
I had numerous issues with AS4.2 and AS4.5 Beta initially. And I had issues with Vista RC2 (both x64 and x86) syncing with the WMDC B3 as well.
Then it dawned on me that I was connecting my 838pro to the computer via a Belkin USB hub. So I removed the sync cable from the hub and directly attached to the computer. Now I have no more problems whatsoever (that's in the past 2 weeks.....)
So the moral is: DIRECTLY CONNECT YOUR Hermes TO THE COMPUTER'S USB PORTS!
Just put AS4.5B2 on today - no real probs - no real improvements
R
Hi christopherwoods
I am sorry if this is the wrong forum but its the only one I could find with reference to my bluetooth headset.
I am the owner of an Avro GW-BT-002 bluetooth headset which was free with my old mobi. Unfortunately I can no longer remember how to set it up or any of the other settings to use with my new Motorola V3x 3G phone. Is there any possiblity that you could post the instructions of its settings etc to this forum for me.
Many many thanks
Craeg
Same Issue - Fixed
I had a problem with ActiveSync after upgrading to 4.2.
I am now running 4.5B and it is working after deleting prior partnerships from my handheld.
(I am running Outlook 2007)
ActiveSync 4.5 finally working!
I had the same problems with ActiveSync 4.5 (beta) until I actually put in the original install disk I had with the phone (it had ActiveSync 3.7 on it) when I first tried to connect my phone and it wouldn't detect it. 4.5 (beta) is now working fine for me!
I got a x7500 from ebay and the device works great except unable to activesync via usb or bluetooth so I cannot install certain applications and sync up with outlook. Also none of my three computers do not see the device when connect to usb it only charges the device. I can however ftp and send obx files via bluetooth. I aslo tried resco explorer and set up some shared folders but unabe to see them via network. I also have tried the usb to pc checked and unchecked and the usbsettings.exe via turbo, normal and media and no luck whatsoever. I have even hard reset the device and tried everything again and nothings different same effect. Any Ideas. I tried four different cables, three pc's, 4.5, 4.2 and 4.1 activesync. tried bluetooth,. really fustrating.
PC's are Windows XP
Advantage is WM6
Rom is AP Touch 3.0
James
got Activesync working but.... Now Saying Port Unavailable
I got Activesync working by changing to Black AP Dual 3.0 and was able to activesync for about 3 days via Bluetooth (still unable to sync via cable). but now saying port is available.
I have closed all applications on both the device and the pc and even did a soft reset and still unable to activesync.
Any Ideas.
any place to look at the com ports in Regedit??????? Maybe something is hung up in there,
james
Try this
In your athena go to settings>connections>USB to PC, untick enable advanced network functionality (leave the square blank)
hope it works
That did not work, but thanks
That did not work, but thanks. But did get is going again by deleting the partnership and deleting the bluetooth from my hardware on my pc and restarting the pC and finding new hardware and creating new partnership...
But still unable to connect via cable.
James
activesync problems
I, too, had that problem. I tried a different usb cable and everything works fine. I continue to have 'issues' with the stock cabl that came with the phone.
I tried everything else, ran out of ideas, so I tried the simplest thing.
steve
activesync problems
I tried that already have about 8-10 mini-usb cables around and tried everyone, but no luck.
Have you thought about a "hard reset". I had a similar problem with a HTC T-mobile DASH and it did the trick. Good luck...TJ
I am unable to Activesync
Yes, I have tried a hard reset no luck, but got Bluetooth ActiveSync going by installing AP Black Touch 3.0
You may want to try flashing an OEM ROM using the SD method. Test that an if it works, reflash PK3.0 Dual. Sometimes flashing successive custom ROMs can perpetuate a file error. Flashing back to OEM seems to clear up a lot of issues. Otherwise you may have lifted contacts on your motherboard. If so, call PocketPCTecchs in California for repairs. Then fixed my UNI which had the mini usb completely fallen off.
Maybe it was on ebay because the seller knew the usb port was damaged?
were you able to charge your device via cable but still not active sync???????????
do you have any third-party plugins installed in ActiveSync?
I found that my ActiveSync problems were cleared up by uninstalling SplashID's ActiveSync conduit. ActiveSync seems quite fragile to buggy plugins
Try Uninstalling and then re-installing Active Sync, this solved the problem on mine a while ago...TJ
forj1 said:
I got a x7500 from ebay and the device works great except unable to activesync via usb or bluetooth so I cannot install certain applications and sync up with outlook. Also none of my three computers do not see the device when connect to usb it only charges the device. I can however ftp and send obx files via bluetooth. I aslo tried resco explorer and set up some shared folders but unabe to see them via network. I also have tried the usb to pc checked and unchecked and the usbsettings.exe via turbo, normal and media and no luck whatsoever. I have even hard reset the device and tried everything again and nothings different same effect. Any Ideas. I tried four different cables, three pc's, 4.5, 4.2 and 4.1 activesync. tried bluetooth,. really fustrating.
PC's are Windows XP
Advantage is WM6
Rom is AP Touch 3.0
James
Click to expand...
Click to collapse
My Ameo Developed this problem out of nowhere! it started by needing a reset to connect to Activesync and now it just stopped working altogether. After trying everything suggested in here, i unchecked the "enable advanced network functionality" box, removed password lock from the device, did a SOFT reset and now its back! i am able to sync!