Database Users

CRASHED!

hey people....
i was just upgradeing the radio stack to v.4.21 beacuse mine was v.4.20 and as i was installing it on the xda, it said "Upgrade failes" and crashed. I then tried a soft and hard reset and it just crashes again.
Can some one PLEASE help me...
Thank you so much
jay

Apart from a sof and hard reset, what else have you tried to resolve the problem?

nothing
i dont know how.....i have had the XDA for 1 day
any advice i would be VERY greatfull....
even if u think it may not work.
thank you so much
jay

well looks like you may well have a dead one day old xda on your hands there jay

no dont say that....
its not dead.....its just sleeping (hopefully)
please help any body...*does a jig to get people to help* lol
jay

THE PROPHETOR! said:
"it said "Upgrade fails" and crashed. I then tried a soft and hard reset and it just crashes again."
Can some one PLEASE help me...
Click to expand...
Click to collapse
Crashed!!!!
What is being displayed on the screen?
Are you able to use your XDA at all?
Will it still connect to your PC via ActiveSync?

the answer to all those questions is no....
no activesync
no using the xda
the only thing that is being displayed is the startup o2 sign and in the left hand bottom corner it says
g
r
s 31.85834 (or some number)
and then it goes to a blank white page.....
it keeps swapping back and forth from these two pages
thanks
jay

Are you able to get into the bootloader?
press and hold to on/off button while soft-resetting.
Do you have a SD card reader?
Also, where did you get the xda from, just incase!?!

im gonna try the bootloader thing....but what do i do if it works (im waiting for it to charge up abit before i do that) although i dont think it is charging
i dont have a sd card yet....
o2 online....i have insurance, i think (hope) they will change it....but im going away tommorow for 4 weeks....and im stuck without a phone...so i wanted to know if there was a way that i could reinstall it again...
thanks again york for your help
jay

hey yeah i can get to bootloader
wallaby bootloader v5.22
what do i do?
it siad there is a gsm erorr?
thanks
jay

Right, well it's a start, unfortunatly without an SD card reader there is nothing that I know that will fix this problem, as you cannot use Activesync without the os loading.
I've had a quick look around the forums but all related articles on fixes suggest the need for a card reader.
When you did the upgrade, did you remember to remove the power supply first?.
It seems that leaving the power supply attached while upgrading the radio causes an internal configuration error.
If no one else here can help with your problem, you will have to send it back to O2, they will replace it for new, however, if they do kick up a fuss, remind them of the Sale of Goods Act (Amendment) 2003.
Sorry, that's about as much as I can do mate. Good luck, and don't be but off the xda by this problem, I got mine of ebay and broke the screen within a week, had to fork out another £130 for a new screen, but I'm very glad I did.

ok thanks york......
i will give o2 a call.....
thanks
jay

THE PROPHETOR! said:
hey yeah i can get to bootloader
wallaby bootloader v5.22
what do i do?
it siad there is a gsm erorr?
thanks
jay
Click to expand...
Click to collapse
Great now press the Calender button, that should put you in the GSM
bootloader mode. From there run some of the options ect.., try changing your band to 900 and see if that helps also try turning the radio off as that might let your XDA bootup.

hi....i tried that and it kep saying....
gsm turn ON fail!!
any more ideas?
thanks

My X7501 is dead

I tried unlocker and now my device is dead.
I have a x7500 that is broken so i bought a x7501 and downloaded unlocker and tried it and dead.
i charged the battery with other phone to make sure it isn't battery.
when i put the battery in it wont turn on.
when i plug it in with the battery inside no lights come on when i hit re reset button the red light blinks. when i take the battery off and replug the red light is on but it wont work.
what do i do now.
please help me...

Please describe exactly what you did, any error messages, and anything that you saw on the 7501 screen. It will help us diagnose the problem.

It asked me to debug something or ignore it and i hit continue to ignore and then the device turned off and died.

Which version of the unlocker did you use?

Im Shipping it out to HTC RMA. let see if they can replace it.

dead x7501?
fatouraee said:
Im Shipping it out to HTC RMA. let see if they can replace it.
Click to expand...
Click to collapse
I have the same situation here. Same thing with the red-light single blink when I try to reset or bootloader reset or hard reset.
I am interested to hear what HTC says, if they void warranty with a flashed ROM or anything like that. I paid full price for the unlocked phone, so I hope they will support it.
Feel free to PM me if you learn anything or have questions.
hcd2

exatcly the same problem here
i am about to lose my job now should have paid 20 pounds to imei-check and get it done by them
can you please help
i can not go into boot loader
device does not turn on
stucked where it asks to save the back up in step 1. and i click on ignore button on the error dialog.
please help
please

Did you guys use Vista also or no?

fatouraee said:
Did you guys use Vista also or no?
Click to expand...
Click to collapse
No vista. good old winxp
looks like my bootloader is corrupted by Olipro unlocker i do not know wot to do now. im feeling sick customer is waiting to get his phone unlocked and upgraded to wm6.

i have the same problem

OK. the good news is that they said it was the mother board and they replaced the mother board. FREEEEEEEE.
now the dilemma is that i really wanna do cid unlock but i dont wanna got through that so what now ?
Olipro Can you help us X7501 People?

You have bricked your Advantage. Service needed. I did the same 2 months ago (mainboard replaced as well - FOC). Olipro released new version of unlocker. Second time was OK.

wpmike said:
You have bricked your Advantage. Service needed. I did the same 2 months ago (mainboard replaced as well - FOC). Olipro released new version of unlocker. Second time was OK.
Click to expand...
Click to collapse
I used the Version 2.0 and vista.
It could have been vista... I dont know. i will get the device back 2maro and give it another shot with xp.
hey do you have the newer version and could you upload it or is it the same in unlocket thread.

fatouraee said:
I used the Version 2.0 and vista.
It could have been vista... I dont know. i will get the device back 2maro and give it another shot with xp.
hey do you have the newer version and could you upload it or is it the same in unlocket thread.
Click to expand...
Click to collapse
oh so you used the right version. did it say version 2.0 on it? can you tell us what did you use with vista, activesync or device center?
also, when did it throw the message about to debug the program? the athena died after you reset it?

same problems, HTC replaced, no questions asked
I bricked my 7501 a month and a half ago. I sent an RMA request and explained i purchased the unlocked version, and then I sent in my old phone and they sent me a new one, no questions asked.
I think I used OliPro's unlocker previously, and to make matters worse, on vista. I think I'll stick to XP now, and use hardSPL.

HTC touch chinese clone

HI all.Already five days I got home the phone with China's navy much I enjoyed it, but I just had a great sense of helplessness. From the first day I have with this phone problem: after about five minutes of operation to stop responding touch screen or soft reset helping jse since I do not even hard reboot (press and hold volume up button + camera and then use the stylus to do reset). So I excluded the battery for about 5 minutes after that time I re-inserted the battery into the device and turned on him when everything started to work so I found an item MASTER RESET and then I made it proceeded normally, but up to the display settings when I finally managed to set the display (approximately on 10 attempts!) and again the phone worked well. then I try to delete the original touch Flo, but unfortunately it did not too. when the device is put in stand by mode and turn on the device after the display was not functioning again. Then I thought to try different combinations of key presses to obtain a hard reboot. Finally, I managed to find kobinaci functional buttons: I dragged the button at the same time receiving a call (GREN), and click the camera and I have soft reset then whole screen changed color to blue and make the hard reboot, unfortunately, I stopped at the display because the touch screen does not respond anything! Did not even remove the battery! Please ask for help, please
Do you use MIO 350 with this device but I never had the slightest problem and to use non-original rom
http://www.youtube.com/watch?v=Bvd3z6fpXrQ
I apologize for my English using Google translator

i think the clone rom is corrupted
infact i really dont think clone model will even let you update the rom too
it could also be cause of damaged Hardware

Yes it seems you're right. It looks at the failure of hardware
thx.

hello there. for you and anyone else with china htc problem this is the solution for it.
go to this page and download the IMG file called "update.img" from this link
then follow this steps.
1. Format your HTC memory card (Micro SD card), so it will be clean.
2. Move the update.img (you already downloaded from the site) to root directory of your Memory card.
3. Press Volume Up button on your htc and while keeping it pressed , press the reset button.
You should get the blue screen telling the update being downloaded. Wait for a while and it will tell that Update is successfull and your phone will be rebooted.
THis is it.

sundar83 said:
hello there. for you and anyone else with china htc problem this is the solution for it.
go to this page and download the IMG file called "update.img" from this link
then follow this steps.
1. Format your HTC memory card (Micro SD card), so it will be clean.
2. Move the update.img (you already downloaded from the site) to root directory of your Memory card.
3. Press Volume Up button on your htc and while keeping it pressed , press the reset button.
You should get the blue screen telling the update being downloaded. Wait for a while and it will tell that Update is successfull and your phone will be rebooted.
THis is it.
Click to expand...
Click to collapse
This I have already tried, but without success. The combination of pressing volume up and press the soft reset using stylus on my device does not work!
I only managed to make hard reset but it was an interesting combination of a call button (green) and the camera button and then using the stylus, I made hard reset the whole screen changed color to blue . On my device, which was served on the operating system was installed WM 6.1

These Chinese guys are really smart. First they invented 2-sim IPhone, now Elf... Keep going people...

Today, I wrote that my phone is defective. So I have to send him to HONG KONG. When I receive a repaired or new I know how it turned out

Anyone tried to install Onyx Rom on this device?

So yesterday I was a new HTC touch (chinese clone) and everything is still fine

sinc with pc
Hello,
I got a china HTC recently, but the instalation software didn`t come with it. So i can't connect the cell phone with my pc, becouse pc is not recognizing the phone. Someone knows where can i get it?
Thanks!

laisef said:
Hello,
I got a china HTC recently, but the instalation software didn`t come with it. So i can't connect the cell phone with my pc, becouse pc is not recognizing the phone. Someone knows where can i get it?
Thanks!
Click to expand...
Click to collapse
Do you have installed - Active sync?

laisef said:
Hello,
I got a china HTC recently, but the instalation software didn`t come with it. So i can't connect the cell phone with my pc, becouse pc is not recognizing the phone. Someone knows where can i get it?
Thanks!
Click to expand...
Click to collapse
If you are using Windows vista or windows 7, you need to have Windows mobile device centre from the Microsoft website installed.

Yes, I have the activeSync installed in my pc, but it doesn't recognizing my phone. I'm using Windows XP. Any suggestion to solve my problem?
Thanks!

laisef said:
Yes, I have the activeSync installed in my pc, but it doesn't recognizing my phone. I'm using Windows XP. Any suggestion to solve my problem?
Thanks!
Click to expand...
Click to collapse
Perhaps Chinese clones are still not quite the Windows Mobiles they claim to be?

Could you tell me, is this device also DX's?

Smolikrv said:
Could you tell me, is this device also DX's?
Click to expand...
Click to collapse
With NTC on the front I think you have your answer already.

And as I understood, I can't install origital WM from HTC on it?

enigma1nz said:
With NTC on the front I think you have your answer already.
Click to expand...
Click to collapse
Could you tell me, is that a real OMAP Processor, or it's just written so?

Smolikrv said:
Could you tell me, is that a real OMAP Processor, or it's just written so?
Click to expand...
Click to collapse
How would I know from that picture? They copied the entire bloody device and installed WM6.1 on it, they didn't call it HTC on the front to avoid getting their arses sued or customs stopping their product, I can bet you the internals are not in any way related to HTC, what is the sense coming here with inane questions?? You already know you don't have the genuine HTC product, you knew it the minute you bought it, you still want to ask members of this forum if you have the real deal?

mildisek88 said:
Do you have installed - Active sync?
Click to expand...
Click to collapse
I ha ve possible solution
Link
http://www.dealextreme.com/forums/Forums.dx/Forum.12811~threadid.184085
this solved my problem
hope this help

Screen stopped working, black screen.

Many ppl have problems with "black" screens that "stop" working.
my HD: Stock rom, radio, europe location, non modified, non damages.
Screen is just black, but phone,sound and touch panel! work
first time when screen gone black i make hardreset by (unplug touchpen)press vol-up + vol-down + power. after HR screen work again !.
7-14 days ago screen gone black again ... HR dont help, unload&load battery dont help, so i use product Warranty, and now w8 for back HD & summary.
If you have the same problem just post here.

I have the same problem and sent it back for servicing.
Apparently needs to change the whole board.
Looks like there is a defective batch of HD. Reported also by another user.

I have the same problem, sometimes screen goes black about 5-6 times for day,sometimes 2-3 day is ok! im sending back to store

Mine is doing the exact same thing, touch still works fine but screen shows nothing on it. Lucky i had MyMobiler installed so i can see the screen through activesync on my PC

I have this problem too. This is becoming quite a common problem with HD.
I sent mine back for repair where they have to replaced the mainboard.
Definitely a hardware problem. Hope you have warranty.

How will warranty go with a custom (Dutty's) ROM installed?
Was installed using USPL, has never had HardSPL installed on there

Pugsley_21 said:
How will warranty go with a custom (Dutty's) ROM installed?
Was installed using USPL, has never had HardSPL installed on there
Click to expand...
Click to collapse
You won't have warranty with a custom ROM. Did you backup your stock ROM?

Stock ROM can be downloaded from the HTC site, but how to install it without a working screen?

Pugsley_21 said:
Stock ROM can be downloaded from the HTC site, but how to install it without a working screen?
Click to expand...
Click to collapse
I had this problem with black screen though I could still feel vibrations when clicking soft keys etc, so I knew phone was on.
What I did:
Removed battery overnight
Inserted battery and turned on device
Device worked normally again.
If this doesn't work then you definately have a faulty motherboard.
This also means you would be unable to flash custom rom on device. This could void your warranty. However I have heard of people getting phones fixed under warranty with same problem due to HTC not being able to check wther or not you had changed rom beforehand

Hmmm, well currently my phone is back where i bought it, they wanted all packaging so they haven't sent it off yet. I'll get it back tomorrow and try removing the battery overnight, as mine sounds just like yours in that it still turns on but with no screen
According to the HTC site the stock ROM should install as long as activesync can see the phone. So there might be hope in flashing a stock ROM back on before warranty

Pugsley_21 said:
According to the HTC site the stock ROM should install as long as activesync can see the phone. So there might be hope in flashing a stock ROM back on before warranty
Click to expand...
Click to collapse
If your phone turns on and still connects to pc, then yes its possible. Try it and see what happens. You should still be presented with standard flash pop up screen on pc as well as % flashed etc which will change to flashing finished so you know you have completed flash process.

I've found out that MyMobiler will automatically install itself onto the phone when it is plugged into the PC, so there's still hope to see the screen after a reflash. Just need to get my phone back

Went to the shop and managed to flash the stock ROM back onto the phone, after downloading it from the HTC website. Now it's going back (hopefully) to HTC, or possibly Telstra. I'm hoping they send me a new one, as they wanted all of the accessories that came with it, box etc

Yep, same problem here. And mine is also a Telstra T8285. Maybe the bad batch is mostly in those?
Anyway, I have managed to re-load the stock rom with no screen. It's quite easy actually. Just make sure ActiveSync sees the phone, and you're good to go. No need to have to see the screen of the phone.
I'm in the US and was routed to HTC's support here in the US. Of course when I told them the model I have, they said they don't have the parts to repair it here in the US, so I'd have to send it overseas. He said they will contact me from HTC over there within 2 WEEKS. What? So I sit here and wait... blah.

stpete111 said:
Yep, same problem here. And mine is also a Telstra T8285. Maybe the bad batch is mostly in those?
Click to expand...
Click to collapse
btw, mine is also a Telstra T8285 so it definitely seems to be a problematic batch for Australia. Mine took three weeks to return and they replaced the mainboard. So far so good.

Hi,
I have exactly the same issue. The screen is black, but the phone does operate. I can connect it to my PC and even "see" the screen using EveryWAN remote.
The problem is, I have the Energy 6.5 ROM and Hard SPL 1.56 installed, and I cannot flash it back to the stock ROM and SPL, so that I can send it back under warranty.
I have tried 2 ways:
1. Putting it into Bootloader by pressing Vol down and ON - but it is impossible to tell if it actually goes into it because the screen is black, and when I try and run the ROM update utility, it cannot connect (error 260).
It seems like I cannot actually get it into the bootloader. I have tried lots of times...
2. Running the installer from when the phone is on and connected to the PC by activesync. In this method, the update utility gets as far as starting the progress bar, but then the phone seems to disconnect from the PC and again I get connection error 260.
This is really frustrating, any ideas would be greatly appreciated...

stutjones said:
Hi,
I have exactly the same issue. The screen is black, but the phone does operate. I can connect it to my PC and even "see" the screen using EveryWAN remote.
The problem is, I have the Energy 6.5 ROM and Hard SPL 1.56 installed, and I cannot flash it back to the stock ROM and SPL, so that I can send it back under warranty.
I have tried 2 ways:
1. Putting it into Bootloader by pressing Vol down and ON - but it is impossible to tell if it actually goes into it because the screen is black, and when I try and run the ROM update utility, it cannot connect (error 260).
It seems like I cannot actually get it into the bootloader. I have tried lots of times...
2. Running the installer from when the phone is on and connected to the PC by activesync. In this method, the update utility gets as far as starting the progress bar, but then the phone seems to disconnect from the PC and again I get connection error 260.
This is really frustrating, any ideas would be greatly appreciated...
Click to expand...
Click to collapse
What I'd try is running USPL before running RUU
Quote from wiki
ERROR [260] : CONNECTION
This error occurs when the RUU cannot make a connection to the device right before flashing. This typically happens when you try to flash a new SPL to your device. Use Soft-SPL before attempting the RUU again.
Click to expand...
Click to collapse

Thanks for the help Fallen Sparten.
Unfortunately it does not work.
The USPL also cannot find a connection. I think it is because I cannot actually put the phone into the bootloader - It is impossible to tell because the screen is blank. What I can say, is that when I press both the volume down and power key, nothing seems to happen. There is no connection sound from my computer and the RUU does not detect the phone.
I also get the same error if I try and update the phone from an activesync connection. i.e. when the phone is operating normally - I can tell it is operating normally because I can view the files with activesync.
Please any more ideas?

This happened to me as well. Was there some kind of software update that HTC pushed out that affected a few phones?
I see about 10-15 people on here that got hit with the same thing at the same time.

well I've had this issue as well, I have flashed back to stock rom (blind as activesync could see it tho I couldnt so no idea whats gone on)
When I called customer service they barely batted an eye and ahve arranged a replacement to be shippped to me tomorrow.
Be interesting to see what they say (if anything when they get mind back)

Problem with touch screen on Htc touch HD

Hello My touch Screen dosent respons when i press on it. It just happend when i had it in my pocket ?? some ideas? But if i hafe to change the touch screen do you know about some links how to do it. How to opnen the phone

My HD has the same problem. You can try and call HTC in your country. I've been told that HD has 27 months of warranty from manufacture date. You may still be under warranty

Assume that you have already tried doing soft and hard reset, haven't you?

ypsmav said:
Assume that you have already tried doing soft and hard reset, haven't you?
Click to expand...
Click to collapse
The problem with hard reset is that after reset you get into "phone setup" mode where you set up time, operator, align screen and so on. But 1st thing your phone asks you after hard reset is "Touch the screen to continue" Since it does not respond to taps, you get stuck

bogdatov said:
The problem with hard reset is that after reset you get into "phone setup" mode where you set up time, operator, align screen and so on. But 1st thing your phone asks you after hard reset is "Touch the screen to continue" Since it does not respond to taps, you get stuck
Click to expand...
Click to collapse
Yes I have reset it but when I turn it on i hafe to calibrate the screen so I am stuck

Check out this thread on the subject of replacing the screen: http://forum.xda-developers.com/showthread.php?p=4662874#post4662874

MAMeingast said:
Check out this thread on the subject of replacing the screen: http://forum.xda-developers.com/showthread.php?p=4662874#post4662874
Click to expand...
Click to collapse
Thanks I have lookt for this video ! But do you think it would help to change the screen? Maybe its the software

Ole Andreas said:
Thanks I have lookt for this video ! But do you think it would help to change the screen? Maybe its the software
Click to expand...
Click to collapse
If you have tried a hard reset and the screen doesn't respond during initial setup (where it says: tap the screen to continue setting up your device) it very likely is the hardware! I would have no other explanation!
Just to be sure, you could try flashing a different ROM - but I'm very sceptical, that this would make any difference...
Also, don't you still have warrenty on the device?

MAMeingast said:
If you have tried a hard reset and the screen doesn't respond during initial setup (where it says: tap the screen to continue setting up your device) it very likely is the hardware! I would have no other explanation!
Just to be sure, you could try flashing a different ROM - but I'm very sceptical, that this would make any difference...
Also, don't you still have warrenty on the device?
Click to expand...
Click to collapse
I dont know because i have brought it used and I dont have the warrenty note. But maybe the serial number on the phone can help my ?
I Am gone try a new rom

Ole Andreas said:
I dont know because i have brought it used and I dont have the warrenty note. But maybe the serial number on the phone can help my ?
I Am gone try a new rom
Click to expand...
Click to collapse
Hmmm... good question... Maybe the serial could be enough - but I'm not too sure HTC will admit that! By the way: HTC shouldn't need any proof at all since the phone was released last year - so noone can have a Blackstone older than 12 months, right? But again: I don't think HTC will take care of it that easily...

This is a good place to start for finding out your warranty status.
Go through the process - your digitizer is very likely to be the fault, which is hardware and is replaceable. But why would you want to do this at your own expense if your device is still in warranty?
If you have HardSPL installed, you'll need to revert back to stock SPL and ROM, otherwise HTC will reject your device as these pieces of software voild your warranty.
Good luck.

Good Day,
Thought I would add my thoughts to this as currently going through same thing. I managed to get the ROMs and SPL back to Stock, even downloaded latest ROM from HTC.com to see if this would make a difference but screen still not completely not working but very intermittent.
Phoned HTC Support 1200 Monday, UPS were scanning and picking up package 1500 Tuesday, phoned today 1100 Thursday and they have received it but there were no updates on the repair status
Jody

MAMeingast said:
Hmmm... good question... Maybe the serial could be enough - but I'm not too sure HTC will admit that! By the way: HTC shouldn't need any proof at all since the phone was released last year - so noone can have a Blackstone older than 12 months, right? But again: I don't think HTC will take care of it that easily...
Click to expand...
Click to collapse
Hmm know but i can try to call them and describe the problem.

Budadank said:
This is a good place to start for finding out your warranty status.
Go through the process - your digitizer is very likely to be the fault, which is hardware and is replaceable. But why would you want to do this at your own expense if your device is still in warranty?
If you have HardSPL installed, you'll need to revert back to stock SPL and ROM, otherwise HTC will reject your device as these pieces of software voild your warranty.
Good luck.
Click to expand...
Click to collapse
Its seems to me that its not a problem because the warranty is still on

had to replace my touchscreen just today - cost 90 dollars - lesson learned don't let your toddler play with your phone