Database Users

Order your HTC Athena here !!!!

Hi everyone, i am getting more and more people asking me about HTC Athena so i decide to post a new thread about it with all the information.
From the information i heard and from what people are saying in 3GSM, the HTC Advantage and T-mobile Ameo won't be available until beginning of April at least. And also they have lock it to t-mobile network, and currently there is no unlock method for it.
The only Athena available (unlock to any network) is the DOPOD U1000 in Taiwan, it's the same machine just under a different brand. It's got silver finish like the Ameo, (i heard the finish is much better than Ameo, it's got metal finish) so if you are after the black one, you need to wait for Advantage.
************HTC ADVANTAGE RELEASE DATE IS PUSH BACK DUE TO UN-STABLE ROM, POSSIBLE RELEASE DATE NOW CHANGE TO END OF APRIL OR BEGINNING OF MAY ***********
************T-mobile Ameo is out in UK!!!! But it's lock to T-mobile UK, and is with contract only (starting from £35 per month !!! Yes you won't be able to buy it without contract ! Even in the future......but for people who are t-mobile customer or for people who want to sign up new contract, this is your moment !*************************
***********Because T-mobile Ameo is out in UK, which means...........yes !!! Dopod u1000 user will get their english Rom very soon! *********************
Since DOPOD U1000 is already available in Taiwan, and my family is there, so i can do you guys a favor of ordering for you. My parents are the direct reseller of DOPOD, so the price will be a little bit under the Market price, which is £600 /$1150 . It will be cheaper than expansys or Mobile planet, but most importantly, it's available now, so you can get it if you don't want to wait.
So this is how it works, i don't have the machine with me so once i get your payment or deposit, i will order one for you, because they don't ship internationally, once i order, it will shows up at my parent's office next day, and to save time, they can ship out directly to your country on that day, it will take about 4-5 days for it to arrive to US OR UK. So once you pay, you should get it within 1 week.
Now for the payment, i accept all kinds of reasonable suggestion, but please understand one thing, since i am doing the favor for you guys, i won't risk myself and nor i am trying to make a profit on it. So if you don't feel comfortable, don't do it. I have an ebay account, i can put a private listing on then you can buy there, or if you are in London, i can meet up and hand you the machine with cash, or you can transfer money to my bank account, then i ship out the item for you. For UK buyer, i will also accept postal order. If you decide to pay by paypal, you will need to add the extra tax on, which is 3% i think? (need to check on that)
Now this is what you will get, the DOPOD U1000 Silver Athena with CHINESE rom, yes it's chinese ROM, you can surely change it to english rom later. The keyboard layout is exactly the same (unlike german keyboard) but there will be small chinese symbol on it, it's how we use to type chinese. It won't make any difference if you don't use it. Of course the manual will be in chinese, but i think there will be english part on it as well, or you can download from internet. The charger will be in chinese charger (the same as US one i think, but not sure), all you need to do just plug in a converter or buy a new adapter. And don't forget, you can always use to USB to charge your PDA as well.
So after reading all this, if you still want the device, let me know, or PM me, or post question here, i will try my best to help.
I just got a confirm that the postage to US, UK, and similar country will cost £50, i will be able to put the parcel as gift, so you should be able to avoid customs Tax. I might can put the price down if a large amount of people want it, or to ship to the same country.
p.s. The phone is unlock to any network, so no matter where you are, you can use it with no problem.
******Ok, i have received quite a lot of message regarding about shipping cost, they all cost around £50, but for some special country, they might cost more, it's impossible for me to check each postage for you, since i don't know the answer as well. So i will say the postage will be a fix price of £50 to any country, but if it works out to be far more cheaper or expensive, i will let you know **************
!!!!!!!!! Although i will try my best to avoid custom Tax for you, if you get charge with custom Tax, i won't be responsible for it ! so please understand this point !!!!!!!!!
****It seems like a few member here are looking at the HTC Advantage selling on Google, it is your own risk to buy it there, but i must inform you they are 99% fake, i have spoke to HTC, and have official confirm that the HTC Advantage won't be out until beginning of April. So don't be foo by the price there and waste the money, don't believe me, look at the list of item that seller is selling, he se selling the Apple iPhone! you make the call *******
p.s. Here is a link with nice Photo of DOPOD U1000, and this is what you will get if you order it from me. http://www.go3c.com.tw/
p.s. I have just received mine, wowowow, the build quality are much nicer than i expect. And also Unlike the Ameo, the DOPOD U1000 is brighter metal finish. I have attach the pic of what you will get if you order soon enough, the DOPOD U1000 + HTC Stereo BT Headset
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Ok, i think there are a few confusion here about the language and english rom update ability. The DOPOD U1000 is in chinese, if you are a heavy PDA user, then it shouldn't be a problem since you already know which icon does what. And the new software you install yourself will all be in english. But if you want all your menu and settings to be in English, you can install the CE-STAR SUITE, like this one : http://www.expansys.com.hk/p.aspx?i=144165 . It basically translate all the User interface into english, so all your setting will be in english. Or the final and most complete way is to do a ROM upgrade to english ROM. Dopod u1000 will 100% have no problem doing the english Rom upgrade, so why don't people do it now? It's because English Rom is not out for Athena yet, or in another word, Athena is not out in english market yet. That's why some member here choose to buy it from me, they will use their machine now, and when English Rom is available, they will upgrade it.
So When is English Rom available? Answer is simple, when Ameo is out in UK (not anywhere else) or when Advantage is out,then you will be able to use their ROM to upgrade to english.
I hope this is clear enough, have been seeing too many confusion in a few thread.....
****Latest Update! English DOPOD is now possible, look here : http://forum.xda-developers.com/showthread.php?t=299176. No need to worry about the chinese interface anymore, all solve d!!! ******
7/4/07 update: faisal has comes up with a cab file which will translate your chinese DOPOD into english, here is the link http://forum.xda-developers.com/showthread.php?p=1212411&posted=1#post1212411 . So for people who is waiting for english solution, this is your time !
I have also attach a today screen of my DOPOD U1000, which running the software i install, see all in english !

Will it work with Fido/Cingular/Virgin mobile/Rogers/T-Mobile SIM's? Is it unlocked to work on those networks or only on Dopod? I like that price. I am ordering one. I dont care about the keyboard. Although I think that I will be keeping this phone for 5 - 10 years so i want a black one. >.< T-Mobile Ameo is going to be black. I think i will wait another month or so for a black one. I like that price though $1000 USD best price!

nuclear said:
Will it work with Fido/Cingular/Virgin mobile/Rogers/T-Mobile SIM's? Is it unlocked to work on those networks or only on Dopod? I like that price. I am ordering one. I dont care about the keyboard. Although I think that I will be keeping this phone for 5 - 10 years so i want a black one. >.< T-Mobile Ameo is going to be black. I think i will wait another month or so for a black one. I like that price though $1000 USD best price!
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Yes , it's unlock to any network.

Can you ship to indonesia?

cornelius said:
Can you ship to indonesia?
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Yes no problem

Cost?
wu5262 said:
Yes no problem
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How much I must pay plus shipping cost, or where i can ask for it?

what about shipping to australia?? shipping costs?? if the price is reasonable then ill buy one tomorrow

cornelius said:
How much I must pay plus shipping cost, or where i can ask for it?
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Well, if you understand chinese, you can order them online, but the problem is they don't ship internationally, that's why i need to ask my parents to help me, they live in Taiwan. The cost of the machine is £600, and the shipping is around £50, if i get charge far more than £50 for shipping, i will let you know. But £650 should be all

walshieau said:
what about shipping to australia?? shipping costs?? if the price is reasonable then ill buy one tomorrow
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Shipping to Australia will be about the same as well, £50

Good news!
Here is a good news i heard from my friend, who is happily using his DOPOD U1000 Now.
He has reported that the Dopod u1000 is EXTREMELY stable, after 80 third party software installed on his machine, it's still running very smoothly.
Another good news is apparently, the build quality of DOPOD u1000 is higher than expected. I here confirm again, it uses a different material than T-mobile Ameo, the DOPOD U1000 has a metal finish which boost up the feel of this machine.
Man, i really can't wait now, if i am lucky, i should get mine tomorrow

wu5262 said:
Here is a good news i heard from my friend, who is happily using his DOPOD U1000 Now.
He has reported that the Dopod u1000 is EXTREMELY stable, after 80 third party software installed on his machine, it's still running very smoothly.
Another good news is apparently, the build quality of DOPOD u1000 is higher than expected. I here confirm again, it uses a different material than T-mobile Ameo, the DOPOD U1000 has a metal finish which boost up the feel of this machine.
Man, i really can't wait now, if i am lucky, i should get mine tomorrow
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tanX
mean i go to buy a DOPOD U1000 and not buy Advatnage
the dopod is really better than that?
do you read my post about magntec and harmfull?
WHY DOPOD U1000 IS NOT BLACK?

Arya said:
tanX
mean i go to buy a DOPOD U1000 and not buy Advatnage
the dopod is really better than that?
do you read my post about magntec and harmfull?
WHY DOPOD U1000 IS NOT BLACK?
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i don't really care about the magnates, it shouldn't do any harm, otherwise this product won't even be on market. As i say before, if you only want black one, wait for HTC Advantage, it will be out at the beginning of April.

wu5262 said:
i don't really care about the magnates, it shouldn't do any harm, otherwise this product won't even be on market. As i say before, if you only want black one, wait for HTC Advantage, it will be out at the beginning of April.
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of course
i know
tanX
but you say Dopod is very better
if it is better, if i go for dopod is very better

Arya said:
of course
i know
tanX
but you say Dopod is very better
if it is better, if i go for dopod is very better
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well, at the moment, the DOPOD rom seems very smooth and bug free. It's quite unusual they produce such a good rom in the first go. Anyway, as i said, if you want the black one, you should wait for Advantage, if your contract is due to end, consider the Ameo as well, otherwise you should consider getting the Dopod u1000 from me

wu5262 said:
well, at the moment, the DOPOD rom seems very smooth and bug free. It's quite unusual they produce such a good rom in the first go. Anyway, as i said, if you want the black one, you should wait for Advantage, if your contract is due to end, consider the Ameo as well, otherwise you should consider getting the Dopod u1000 from me
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tanX
I want black but aslo i want a good device
you say the quality of build is better
because the rom's problem can repair, but the device buliding no
I see the U1000 and Advantage in pictures, and maybe U1000 really be more nice than U1000
If you see, please tell me, what is your opinion about that
tanX and Sorry

)
I found an another HTC Advantage for sell but now it is 850$ :
http://base.google.com/base/a/buyabroadltd/1536655/D3126409740239874062
and aslo HTC Advantage with extra accessorie for 1295$ :
http://www.mobileplanet.com/p.aspx?i=146754

Arya said:
)
I found an another HTC Advantage for sell but now it is 850$ :
http://base.google.com/base/a/buyabroadltd/1536655/D3126409740239874062
and aslo HTC Advantage with extra accessorie for 1295$ :
http://www.mobileplanet.com/p.aspx?i=146754
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Oh thanks so much i was looking for that. $850 is perfect price!!!

nuclear said:
Oh thanks so much i was looking for that. $850 is perfect price!!!
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Look guys, i only going to say this onee more, those HTC Advantage are not real! The Advantage is not out yer, you can confirm that by e-mailing HTC yourself. It won't be out until beginning of April. If you look at that seller, he is also selling the Apple iPhone 8G, do you believe it? you make the decision! Don't waste your money there......please

Yup i agree. That looks fraudulent. Wire transfer... I dont trust it at all. Anyways i will email the person asking for proof or payment via paypal with buyer protection upto 2000USD. Maybe that will keep me safe. The 8G iPhone really looks fishy and bs!

wu5262 said:
Look guys, i only going to say this onee more, those HTC Advantage are not real! The Advantage is not out yer, you can confirm that by e-mailing HTC yourself. It won't be out until beginning of April. If you look at that seller, he is also selling the Apple iPhone 8G, do you believe it? you make the decision! Don't waste your money there......please
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Yes
They are not really shoper
I talk with one of them yesterday and he want to give me unit
If you want give them, only give them with going there
tanX

Where to purchase x7501 in Australia

Hi guys, i know this is not a normal question in these forums but i don't know where else to look.
apart from ebay, is there any other way an australian can get their hands on an htc x7501?
any help is appreciated.
thanx in advance

After extensive searching, the only place I found was ebay. Also, just making sure that you know the X7501 does not have a front camera for video calls. Only the X7500 does.

that would be because the X7501 is only for the North American Market, the X7500 is for the rest of the world, but obviously it depends on orders from the retailers and networks as to whether the distributors will bother to import it.
i would say Ebay all the way, or from a reputable worldwide online retailer such as expansys or someone similar.

PashaK said:
Hi guys, i know this is not a normal question in these forums but i don't know where else to look.
apart from ebay, is there any other way an australian can get their hands on an htc x7501?
any help is appreciated.
thanx in advance
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WHy do you want a 7501 rather than a 7500? Did you realise the 7501 is the same but just missing the front camera?

Unfortunately, when I asked the same question of HTC on Oct 24, they replied "
"There is no plans for a release of HTC Advantage X7500/X7501 at this current stage. The shift is due for release last quarter of this year, hopefully this will suite your requirements."
The Shift doesn't suit my requirements so I ordered a 7501 from Mobileplanet - it arrived yesterday!

I asked HTC where I could buy Dopod U1000 back in March this year. They replied that they will not be sellin this device in Australia and New Zealand.
They said the Telco in Australia wanted to charge them an arm and leg for 'testing fee', which HTC refused to pay.
So I got mine from Singapore, and found out that no testing is needed. It just worked.
I don't see SHIFT doing well at all in Australia. It's too small to be used as a Vista machine but too big to be carried around. It's too battery poor, and too slow. I do see Advantage/Athena doing very well in Australia. It is almost a perfect device.

Thanx for the reply guys. i know the differences between the x7500 and x7501 but the increase in price just for the front camera is not justified. i dont use video call anyway.
i'll check out mobileplanet, how much did you pick it up for?

also fixerboy, how long did it take to be sent to you from the day you ordered it? and how much was the combined price with shipping in AUD? was there any customs fees?
thanx

Approx $A1200 inc shipping and a 4 in 1 cable - Ordered approx 10 days ago - said backlog was until Nov 22 but the day before yesterday, the tracker said it was backlogged for 9 days - then it showed up yesterday so approx 12 days from order to arrival.

excellent news. i might order it today. i had a look through the checkout process, do you remember which shipping option you chose? in other words, which ones apply to australia? is "rest of the world - 3 - 4 days" the only option available to australians?
also, how did you pay? credit card, wire transfer?
thanx

PashaK said:
excellent news. i might order it today. i had a look through the checkout process, do you remember which shipping option you chose? in other words, which ones apply to australia? is "rest of the world - 3 - 4 days" the only option available to australians?
also, how did you pay? credit card, wire transfer?
thanx
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Ship to Asia, I think
Credit card - they only charge to the card once shipped

thanx for the reply, uve been very helpful

Where can I buy a 7500/01 in Australia?

Hi all,
I've been hunting on craigslist and fleabay for ages and most guys won't ship to Oz and the coupld that would I got outbid or gazumped and missed them.
There's like 2 on fleabay anyway as they don't seem to come up much. Short of paying 900USD for one new is there any where you can suggest I can pick up a second hand one? I have a budget and can pay reasonable money (they close on ebay in the US usually for around $600, the 7500 slightly more).

hi, i am in nsw & might be looking to part with my advantage 7510. would you like to email me at [email protected] to further discuss?

awesome, email sent. Is it really the 7510?

mactablet said:
awesome, email sent. Is it really the 7510?
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As the 7510 isn't released yet I would be VERY careful. Never hand over any money until you have the device in your hand.

i've emailed him and havent heard back yet but i'm sure it's just a typo as he's posted before about running it here in Oz with three.

just emailed back mactablet it is the 7501 not the 7510 sorry aout the typo there

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=230248463656
for sale on ebay for $600 buy it now option
JM

I had a lot of problems finding one to buy in Australia I eventually brought new from eXpansys Australia, they shipped over the UK model.
The Maps are all for the UK, so you have to get Aussie Tom Tom maps.
And if the advantage needs fixing it has to be sent away to the UK which takes a couple of weeks. I have had a problem with the keyboard pressing buttons when no one is touching it for a while now, (I think there is something wrong with the magnetics) but I won't send it away as I can't live without it for 2 to 3 weeks and I can do without the keyboard

Touch HD now available in Germany

I ordered a Touch HD a couple of days ago at Amazon.de without any delivery date.
Yesterday, they confirmed an early/mid December 2008 delivery date, too late for me.
So I cancelled the order yesterday.
Today, just out of curiousity, I looked up the Touch HD again on Amazon.de and to my surprise, a german company in Munich selling through Amazon.de had the Touch HD in stock but at that time only 4 units remaining.
I ordered one immediately and I hope to get it around Friday.
When I returned back to Amazon around one hour after my order, the dealer had only ONE unit left, so it seems these babies move fast.
Just wanted to let you know that the Touch HD seems to be shipping all around Europe, shouldn't take long until it will be available everywhere(I assume starting with next week or so).

Ah, thanks a lot! I'm interested in getting it at o2, so I think I'll have to wait till the next week or even the week commencing.. But it'll come for sure this month, thats already great news, because its not such a fiasco as with the X1. Can't wait for the HD... Greez, cad^^

Nice, but this must be the WWE version. Let us know when you get it.

Lucas0511 said:
Nice, but this must be the WWE version. Let us know when you get it.
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I allready giot my german version yesterday. there is a store in vienna which sells it

Raziel1 said:
I allready giot my german version yesterday. there is a store in vienna which sells it
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hey, which store in vienna??? can you tell me address, or web page????
do they have ENGLISH version OS??
thx

gervasius said:
hey, which store in vienna??? can you tell me address, or web page????
do they have ENGLISH version OS??
thx
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No Sorry, its just the German OS version

Raziel1 said:
No Sorry, its just the German OS version
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eh... Last time I tried to find some HTC devices in Vienna, they didn't
have ANY of devices with english OS... You have order it and receive
after few days/weeks :-(
thx

Raziel1 said:
No Sorry, its just the German OS version
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So would you please tell us the name and location of this store in Vienna? Thx!
Eriol

Eriol said:
So would you please tell us the name and location of this store in Vienna? Thx!
Eriol
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I will tell you after i went there today and get a new device. mine got dead pixels. so i don't want there other devices to be gone before i get there

Raziel1 said:
I will tell you after i went there today and get a new device. mine got dead pixels. so i don't want there other devices to be gone before i get there
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You´ve got dead Pixels in your new Touch HD?????
I Hope is is the only device with this issue......

Candy-men said:
You´ve got dead Pixels in your new Touch HD?????
I Hope is is the only device with this issue......
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Yeah. 2-3 dead pixels. they stay white all the time.
the 8GB Sd card was not in the package. but i think that this is not you an exclusive, as a german review site who got the device, also had no 8Gb card inside, even if it is written in the manual!!
and when ich switch to camera mode, there is an area of around 2-4 dead pixels which are always white. they are not dead, as it only happens in the camera mode. i think there is a sensor problem. mhmm strange

Raziel1 said:
Yeah. 2-3 dead pixels. they stay white all the time.
the 8GB Sd card was not in the package. but i think that this is not you an exclusive, as a german review site who got the device, also had no 8Gb card inside, even if it is written in the manual!!
and when ich switch to camera mode, there is an area of around 2-4 dead pixels which are always white. they are not dead, as it only happens in the camera mode. i think there is a sensor problem. mhmm strange
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just came back from the store. I will recieve a new HD In the next days. The shop is called mobilecity.at and has at least 10 units in stock!

it costs 106€ more than in amazon.de. Thanks but I'd rather wait a bit more.

yes, I know that...
everyone who don't know, try to find in austria on
geizhals.at
Just search for htc touch hd...
but there is no htc devices with english OS

faw+ said:
it costs 106€ more than in amazon.de. Thanks but I'd rather wait a bit more.
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Yes your right, but on the other hand, amazon will have it a month from now. that stool ong for me. not to forget: the store i bought it from had no problem taking it back after i called them and told them about the dead pixels.
and: i got the information that the 8GB card is missing in the series they recieved. and immidiatly got a card from them

Good news: The German (not Austrian version of the HD is shipped in Germany this week. So by next week all major retailers and online retailers should have stock. For the price conscious that might be able to wait just a little bit longer, keep in mind that the o2 branded version lists at only 570 euros w/o contract, 299 with Genion L contract.

Today I received an email from o2 Germany and it seems Touch HD will be released in calender week 47 which would be 17.11. earliest. Just to let you know. No pricing information yet.

Lucas0511 said:
Good news: The German (not Austrian version of the HD is shipped in Germany this week. So by next week all major retailers and online retailers should have stock. For the price conscious that might be able to wait just a little bit longer, keep in mind that the o2 branded version lists at only 570 euros w/o contract, 299 with Genion L contract.
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But as far as i heard, even the free HD they are selling is branded. meaning you can use it with every sim, but the software has got O2 specific branding. Like O2 Homescreen and more. It may not bne possible to get the normal Touchflow screen without overwriting the rom and thus, losing warranty

Yes, just what I wrote and you quote, "the o2 branded version lists...w/o contract" - I meant SIM-free. And judging from my experience with the o2 Trion (Tytn I), if ever one has a warranty issue just put the o2 WinMobile version back on - as long as you dont hard-spl and super-cid it. I dont mind branding anyway, as long as there is no button tying me to the providers internet offerings. And as Touchflow is concerned, it would surprise me if HTC would allow branding to not include it for the sake of a homescreen.

Where is you information from about o2 branding?
as far as I know o2 is not doing any branding on this device.
http://www.navigation-professionell.de/htc-touch-hd-das-neue-top-smartphone/

Galaxy Note in stock at Clove.co.uk!

Clove have just Tweeted that they have received stock of official UK Galaxy Notes.
Nearly £600 though :/
http://www.clove.co.uk/samsung-galaxy-note
I think I'll wait till people start selling unwanted network upgrades on Fleabay!

You can slice £100 off that figure by buying from amazon.de. Should come to under £500 (£493 at the last count) including VAT and delivery to the UK. Price has been dropping a little, day by day, this week.
Handtec have it for £540, but I have a feeling it's the EU model that you could get from amazon.de for less money.

Clove should rename to expensive.co.uk or greedys.co.uk

tdodd said:
Handtec have it for £540, but I have a feeling it's the EU model that you could get from amazon.de for less money.
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Correct... The first batch are EU stock and I can tell you Samsung UK will not be very happy Handtek have been selling the Note before the official UK date.
Not only that, buyers need to check the warranty on this first batch from Handtek very closely.
kersh said:
Clove should rename to expensive.co.uk or greedys.co.uk
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When you know a thing or two about Handtek and then compare it to Clove you then realize why there is a price difference.
CLove could sell phones from overseas (grey-imports) but that then opens up all manner of problems.

Clove received the UK version of the Note yesterday and began dispatching it today. They are including a flip case with the Note.

Gaugerer said:
Clove received the UK version of the Note yesterday and began dispatching it today. They are including a flip case with the Note.
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Yes, this is excellent news.
I did quite a bit of searching around for a protective cover for the Note and couldn't find a thing.
Nice to see the one coming from Clove has a flip cover for both the back and screen.

I've just check the delivery status of my Note and it is on it's way and I should get it tomorrow. I cannot wait to try out all the new and exciting features.

Same here. My tracking label says ~ "We have received your item and expect to deliver it before the guaranteed time on 04/11/11."

Hello Folks,
Is it bad/good getting a "EU version" vs a "non EU version"?

the.mister.d said:
Hello Folks,
Is bad/good getting a "EU version" vs a "non EU version"?
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Depends on what your concerns are so please come back if you wish a better answer.
If it is to do with warranties, well phones will have to be shipped back to where you purchased from. This can be awkward, you have to read the warranty card that comes with the phone.
Registering the phone on the Samsung web site may be an issue.
Your best bet is to read the Samsung Warranty web pages which can be found here.

Beards said:
Depends on what your concerns are so please come back if you wish a better answer.
If it is to do with warranties, well phones will have to be shipped back to where you purchased from. This can be awkward, you have to read the warranty card that comes with the phone.
Registering the phone on the Samsung web site may be an issue.
Your best bet is to read the Samsung Warranty web pages which can be found here.
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My bad. Sorry about that!
I am planning use it on AT&T (US). In that regards, does having either version makes any difference? Specially in terms of getting on their 3g network.
Thank you

the.mister.d said:
My bad. Sorry about that!
I am planning use it on AT&T (US). In that regards, does having either version makes any difference? Specially in terms of getting on their 3g network.
Thank you
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In your particular case.. not at all you should be okay.

Just received my Galaxy Note from Clove.
As always, excellent service.

Beards said:
In your particular case.. not at all you should be okay.
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Thank you!

Beards said:
Just received my Galaxy Note from Clove.
As always, excellent service.
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Yes, I found the customer service at Clove excellent too. They were very helpful both over the phone and by email.