I've had my Qtek 9000 for a week. I've spent most of that week installing software, and getting it setup (using a lot of useful info from this site).
This afternoon it locked up, and wouldn't respond to any button presses (including the on/off button)
Soft resets result in it powering backon, but stopping at the boot screen, after displaying the ROM versions in red text.
Eventually, I tried a hard-reset. Same thing happens - process goes ok until it displays the ROM version, when it just sits there. I've tried removing the SD card and SIM card and hard-resetting. No Joy.
I had just installed OzVGA, and was testing it when this occurred, but that is probably just a coincidence (surely a hardreset should fix anything bad that happened there?)
I hadn't at any point played with the ROM.
What should I try next?
And, does anyone know if I'm going to be able to get support for this in the US from Qtek? (I bought it in the UK), new
Thanks in advance.
-Steve
RE
Have you try taking out the battery, leave it for a while, put back the battery and do a hard reset?
It may work
Re: RE
FOSA said:
Have you try taking out the battery, leave it for a while, put back the battery and do a hard reset?
It may work
Click to expand...
Click to collapse
Unfortunately, no such luck
I'd tried that before, but the battery was only out for a short time. This time it was been out for at least 15 minutes.
Does anyone know if there's any kind of hardware or diagnostic test mode it can be booted into?
-Steve
How about updating/upgrading thr ROM?
This might work. you'll have to reinstall everything again, though
Jorgee said:
How about updating/upgrading thr ROM?
This might work. you'll have to reinstall everything again, though
Click to expand...
Click to collapse
Thanks - I may try that tomorrow. However, I'm a little concerned that updating it with a new ROM might invalidate the warranty (especially if it's not a QTEK ROM)
I was hoping that there was some kind of hidden 'diagnostic mode' I could try first, before taking that step. I've also been looking everywhere on the web, and I can't find anyone else that this has happened to. This makes me think it may be a hardware problem, though the way it just 'happened' seems more like s/ware.
Anyway, I'm out today so this will have to wait until tomorrow. My biggest concern at the moment is how I'm going to get any warranty support in the US. All I have at the moment is a very expensive brick!
-Steve
Have you tried entering bootloader mode?
BACKLIGHT BUTTON + POWER BUTTON + RESET HOLE
Then the screen will go blank then show the words SERIAL but you have to look real good because the backlight will be off when the serial is displayed. If it does go there, try hard resetting from there:
__ + __ + RESET HOLE
Hope this helps. WHat's your ROM verison/language anyway?
Jorgee said:
Have you tried entering bootloader mode?
BACKLIGHT BUTTON + POWER BUTTON + RESET HOLE
Then the screen will go blank then show the words SERIAL but you have to look real good because the backlight will be off when the serial is displayed. If it does go there, try hard resetting from there:
__ + __ + RESET HOLE
Hope this helps. WHat's your ROM verison/language anyway?
Click to expand...
Click to collapse
Thanks - but no improvement. I do get the 'serial' screen (with v1.00 displayed at the bottom), but when I do _+_+reset from there, it just goes back to the 'normal' Qtek boot screen and sits there.
Unfortunately, not having access to the OS, I don't know exactly the ROM versions etc. However, the info displayed in red text on the Qtek boot screen (where it hangs) is as follows. How do you interpret this?
R 1.03.00
G 42.36.P8
D 1.13.64 WWE
Thanks for your help - I'm hoping I can get this resolved without having to find out how to get support from Qtek!
-Steve
thefixer said:
Jorgee said:
Have you tried entering bootloader mode?
BACKLIGHT BUTTON + POWER BUTTON + RESET HOLE
Then the screen will go blank then show the words SERIAL but you have to look real good because the backlight will be off when the serial is displayed. If it does go there, try hard resetting from there:
__ + __ + RESET HOLE
Hope this helps. WHat's your ROM verison/language anyway?
Click to expand...
Click to collapse
Thanks - but no improvement. I do get the 'serial' screen (with v1.00 displayed at the bottom), but when I do _+_+reset from there, it just goes back to the 'normal' Qtek boot screen and sits there.
Unfortunately, not having access to the OS, I don't know exactly the ROM versions etc. However, the info displayed in red text on the Qtek boot screen (where it hangs) is as follows. How do you interpret this?
R 1.03.00
G 42.36.P8
D 1.13.64 WWE
Thanks for your help - I'm hoping I can get this resolved without having to find out how to get support from Qtek!
-Steve
Click to expand...
Click to collapse
You have a WWE (English QTEK ROM) but since you cannot enter bootloader mode, I don't think you will be able to update. You might have to return your device to where you bought it
Jorgee said:
You have a WWE (English QTEK ROM) but since you cannot enter bootloader mode, I don't think you will be able to update. You might have to return your device to where you bought it
Click to expand...
Click to collapse
Jorgee,
I notice (in the HTC 'confidential' manual I just downloaded) that there is a diagnostic program. Apparently, I put it on an SD card, and do Power+Backlight+reset to invoke it.
Do you know if that diagnostic tool is available anywhere on here, or elsewhere on the web?
Also - I wqas trying to find exactly how to enter 'bootloader' mode (after I have the 'serial' screen). Should it boot differently from here when doing a hware reset (_+_+reset)?
Regards
Steve
Actually, when you see SERIAL, that means you are already in bootloader mode. One question, what ROM do you wanna update to? QTEK, IMATE, MDA, O2?
Do the following once you get the SERIAL ON THE SCREEN:
1. Open active SYNC, then choose FILE>CONNECTION SETTINGS, then remove the check on the USB option.
2. Connect the phone to the computer with the sync cable. This should change the SERIAL on the device to say USB.
3. Run the ROM Upgrade (whichever it is you chose).
This shoulod update your device. If you are able to enter bootloader mode (SERIAL) this means that probably your ROM (OS) is damaged. Just update it even to the same verison then it should work.
If you get Country ID error while trying to update or any other error, just inform me, i'll walk you through the process.
Jorgee said:
Actually, when you see SERIAL, that means you are already in bootloader mode. One question, what ROM do you wanna update to? QTEK, IMATE, MDA, O2?
Do the following once you get the SERIAL ON THE SCREEN:
1. Open active SYNC, then choose FILE>CONNECTION SETTINGS, then remove the check on the USB option.
2. Connect the phone to the computer with the sync cable. This should change the SERIAL on the device to say USB.
3. Run the ROM Upgrade (whichever it is you chose).
This shoulod update your device. If you are able to enter bootloader mode (SERIAL) this means that probably your ROM (OS) is damaged. Just update it even to the same verison then it should work.
If you get Country ID error while trying to update or any other error, just inform me, i'll walk you through the process.
Click to expand...
Click to collapse
Hi Jorgee,
I'd prefer to go for the QTEK Rom (I'm assuming, from the info I posted above that I currently have 1.13.64 WWE). I'd like to go for the same or later version of this, but looking on the ftp site here I can't see ay QTEK ROM upgraders.
I have checked that when I plug in the USB I get 'USB' appearing on the screen, so I'm hoping that a ROM upgrade will at least work, even if it doesn't fix my problem.
One other thing that concerns me. When I plug into USB (with either a PC or the AC charger) the LEDs aren't lighting to indicate it's charging. Obviously, when during the flash upgrade I should make sure I have a reasonably charged battery. However, I don't know if I do (or even if it's currently charging).
-Steve
I guess leave it charged using the AC adapter for an hours, then here's the QTEK ROM.
ftp://xdaupload:[email protected]/Universal
Under Shipped ROM's you should see the QTEK.
If you cannot find it, tell me, ill send it to you. Trying to avoid this because it is almost 60MB in size
Jorgee said:
I guess leave it charged using the AC adapter for an hours, then here's the QTEK ROM.
ftp://xdaupload:[email protected]/Universal
Under Shipped ROM's you should see the QTEK.
If you cannot find it, tell me, ill send it to you. Trying to avoid this because it is almost 60MB in size
Click to expand...
Click to collapse
Thanks - I'd already found it on the devbuzz site, and am currently giving the unit an hour or two's charge before trying this. Wish me luck!!
-Steve
OK, here's what happened when I tried to update with the same Qtek firmware:
Initial dialog (that shows old and new (to be installed) firmware versions had blanks for all three firmware versions currently installed.
Started the upgrade, and left it running (couldn't bear the tension of watching!). Came back, and found the following error message displayed:
"Error 113: Extended ROM Update Error"
The update tool indicated that I should 'try again'. I'm currently re-charging the unit, and hoping (against hope) that this error was caused by insufficent battery charge.
-Steve
Okay, but maybe it just didn't update the extended ROM but the OS rom has been updated properly. After this error, try the __ + __ + reset button and see if it does boot fine.
Jorgee said:
Okay, but maybe it just didn't update the extended ROM but the OS rom has been updated properly. After this error, try the __ + __ + reset button and see if it does boot fine.
Click to expand...
Click to collapse
No luck.
I've also tried re-flashing a second time, but this time I watched it to see what happens
As the radio firmware is flashing, a message to that effect is shown on the Qtek screen. Once that is finished, the upgrade tool starts the extended ROM flash. At that time the Qtek's screen goes completely blank. The, after a minute or two, the upgrade tool reports that the extended ROM failed to upgrade.
I am assuming that normally, while flashing the extended ROM, there's a message on the phone's screen to say what's going on?
I'm also wondering whether to have a go at flashing the ROM in one of the other ways?
-Steve
I heard sometimes just flashing the Radio only might work.... Then after that you can flash the rest. Just extract the contents of the ROM to a directory. Take note of the ff:
Radio : radio_.nbf
OS : nk_.nbf
Ext : ms_.nbf
I just rename/move/delete the MS and NK files then run the update
Jorgee said:
I heard sometimes just flashing the Radio only might work.... Then after that you can flash the rest. Just extract the contents of the ROM to a directory. Take note of the ff:
Radio : radio_.nbf
OS : nk_.nbf
Ext : ms_.nbf
I just rename/move/delete the MS and NK files then run the update
Click to expand...
Click to collapse
Thanks Jorgee. Still no real success, but I think I might be getting closer.
I've tried the above (using both the original romupdate_ut.exe and MaUpgradeUt_noID.exe - same results with both).
I've tried each of the three files individually (using the ones from the shipped ROM, as downloaded above)
radio_.nbf always seems to flash ok
ms_.nbf always fails right at the start, and nothing appears on the phone's screen
nk.nbf almost worked. It started, and got up to 87% (tried this 3 times), with the update showing on both the phone screen and PC. Then it failed with error 112, leaving the '87% complete' message on the phone's screen.
Soft or hard reboots still result in us just ending up 'hung' at the boot screen.
Once again, thanks for your help so far. However, I am beginning to give up hope!
-Steve
I have the same problem with my Dopod 900 at post http://forum.xda-developers.com/viewtopic.php?p=207524#207524
But mine is no problem with EXTRom Upgrade
Waiting for your advise!
Thanks
truongia said:
I have the same problem with my Dopod 900 at post http://forum.xda-developers.com/viewtopic.php?p=207524#207524
But mine is no problem with EXTRom Upgrade
Waiting for your advise!
Thanks
Click to expand...
Click to collapse
I wish I had a solution!!! I've spent about 20 hours trying to get this thing to boot!
One question though - how did you get the 'boot option' menu up (allowing you to clear the registry etc). I might try that on mine (I had assumed that a hard reset ALWAYS cleared the registry.
Given that I was playing around with ozvga before this happened, there's a small chance that might help (though I think not; as I can't see how that would also stop the flash update working)
-Steve
please help! I have made a wrong ROM Update for my Artemis. The result is that it doeasn`t starts anymore. I see only the start screen no more. If i make a SW or HW reset tahn i see a 3 colored screen and USB. But i don`t get a connection via usb to my compute`! How can i wake up my Artemis ???
tell use more what did you do and how did you do it?
what artemis is it?
what rom was it
Flash went sour..
You need the original ROM which was on your device when you bought it. What version (HTC, MDA, etc..) and what language was the original ROM?
please i need help too
I guess I made the same or a similar mistake that dr.moppi did. My machine is a Dopod P800 from mainland china with the chinese operating system. I flahsed it with PDAMobiz_Dopod_P800W_AKU301_v1.1.2_PowerMap. Don't really remember what the original ROM was but now when i turn it on it freezes when it lights up. On the screen, it says
IPL 1.27.0001
SPL 1.27.0000
GSM 02.67.90
OS 1.28.0.0
DOPOD
I don't get a connection through usb to the computer either. I am not sure if I did the hard reset correctly. Didn't understand the instruction on that "press the soft key left and right and soft reset at the same time." Anyway, you guys are all experts, can you help me please?
it should be the same as my problem
if i remeber than i used the same ROM Update :-(
I hope anyone could give us a solution, please.
@dr. moppi we can only help you if we know what version you had before.
@empathyvirus you have to look for the original ROM which, in your case, should be the Chinese Dopod ROM. Install that one and your good to go.
Without the original ROM the only thing left to do is: sending your device to your provider or contact and sent it to the guys of imei-check. Either way, you'll probably have to pay to get it fixed.
how to install original rom
Thanks for your quick reply Pyth. In the case I get the original ROM from somewhere, how do I install it if I can't get a connection between the phone and my computer? Can you advice?
Put your device in bootloader by pressing the record button and reset at the same time. If you have your USB-cable connected between your PC and your phone it will indicate a connection by 'USB' in the left corner of your device. Now you should be able to run the ROM executable and update your device.
thanks anyway
i tried but it didn't seem to work. anyway, i have troubled you enough and maybe it's best i just go to the repair centre of dopod and pay for a fix. i really appreciate your help though Pyth.
Where can i find the t-mobile rom its the MDA Compact III that wont start for me
hello
please help i have a mda compact a cannot get the phone to wrk any more no service.
rom flashed
hard reset
does not go into factory reset (2 side buttons plus reset holding on to 2 side buttons) please advice this site is awsome
mda compact is a "magician", you may already bricked your phone by flashing a 'wizard' ROM into it.
it is not bricked. it does search and then stops
Hardreset it
Start -> Settings -> System -> Clear Storage
heelp
my friend there is no such route . yes the wizard format is like that,i have hard reset it (when it ons annd goes to the auto custamisation bit
rom ver 1.13.00 wwe
radio ver 1.13.00
protocol ver 137.43
no sevice
turn on flight mode
i switch it on and off (originally was not able)_
get antenna sign with !
You are very confusing. At the very first post, you just mentioned that it "does not go into factory reset". You need to provide more information, example (not limited to) the ROM that you've flashed, the ROM source, method of flashing the ROM, etc etc etc. There is a limit of patience how many rounds of 'suggest-answer' session I can go through. Try to give as much info as you can. For example, you have not even confirmed with me if your phone is a Magician or a Wizard.
From what it seems, your ROM is way too old. Mine is 2.xx.xx version. So, yours is old. Flash a new *official* ROM and try again.
thank you
i thank you what i had was a magician with no service and a wizard with a damaged screen, what i did was swop the screens and unlocked the wizard with locwiz 3 to use my o2 chip now the wizard is fine. but i am in the process of fixing the magician.
i thank u for u'r time
below is an email i sent to faria seeking his help, i also decided to post it on the forum, in cae anyone else has some ideas, and in the event the problem gets solved the information is here for someone else who needs it
"I have a problem that i would really appreciate your advice on.
So i bought a cingular/att 8125 - G3 Wizard - on ebay for $40 the listing described it as having a broken lcd screen, so i bought an lcd as well replaced it and that element of it works fine. I turn it on to see that the dumbass somehow installed a rom with the IPL of 1.01 and the SPL of 3.08.
so im assuming that is the conflict keeping it from booting up properly, i can easily access the boot loader and flash almost any rom available.
my main issue is this, from what i gather, i need to bring the IPL up to at least 2 for it to be compatable, but any rom i try to flash that acctully replaces the ipl gives me , i belive an error 300 and says the updater tool is to old, so do you know any way i can update the IPL so it works.
thank you,
Adam"
Is it CID locked? I saw that message a lot when I had mismatched SPL/IPL and the CID was locked. Try running an older version of lokiwiz, it can unlock that combination (lokiwiz2b couldn't do it, but something from around October last year could).
Then try button ROM or an OEM ROM.
$40 is not bad at all, even with a broken LCD.
thanks you for the response i actully saw that post my self, but becuase of the fact that it doesnt boot beyond the splash screen i cant run active sync to use lokwiz , unless there is a way to run it without active sync and at the bootloader.
thanks though
u could always try a hard reset commanager and voice commander and then press on button and then press send once message comes up
Hi, all.
I've been reading a lot through these forums and I've learned a lot, but I don't seem to be able to fix this by myself. I have a Dutch T-mobile MDA Vario (WM5) that's over 3 years old so I'm not worried about voiding warranties.
A few weeks ago, my phone didn't want to boot anymore. I don't know if it's related, but around a week before the crash it had problems with finding the SIM card.
When I boot, it quickly gets stuck at the white background with gray/pink squares and the T-mobile logo. This is the data that's given (after a few factory resets):
IPL 2.21
SPL 2.21
GSM 02.19.11
OS 2.21.2.5
After that, it... just... hangs..., no matter how long I wait.
I tried to reset it to factory defaults (holding the three buttons + power button). The resetting seems to work, but then it gets stuck at the same screen again.
I came along forum.xda-developers.com/showthread.php?t=298613 <-- this thread, and I figured that I might as well try to flash it. I mean, if it doesn't work, well then at least I've tried. As you notice I'm new at this. I'm not afraid of electronics but flashing phone roms is new to me.
I can startup to the bootloader menu (photobutton + power) which tells me:
IPL 2.21
SPL 2.21
So, I've got a G3 device.
When I connect the USB cable to my pc (Win XP SP3), my PC gives the normal sound when a USB device is connected. the MDA nicely adds the text USB to the lower left of the screen. Nice. ActiveSync doesn't recognize it, but that seems to be normal, or so I read.
Following the thread's advice, I've downloaded the needed files and want to install them as ordered. First in the list is the Wizard_Love rom, so I go ahead and try to install it (from c:\XDA\final\). The first download link is broken, but at the end of the tread there is another link( to Wizard_Love_2.26.10.2_WWE_Novii_CF2.rar). The installer is in Spanish(?) but if it can give me back my phone, I'm fine with it. Besides, the readme is in English...
Then, after a short while, it gives me the following error:
ERRORE [300]: STRUMENTO DI AGGIORNAMENTO NON VALIDO
and some more text. I don't speak Spanish, but strumento will translate as instrument and non valido will undoubtedly be 'non-valid'.
It seems somehow that the communication still has some issues. I have just charged the battery, so that's not a problem here.
Do I have a wrong wizard_love rom? If yes, where can I get a proper one?
If not.. What else can I do?
Thanks in advance. You'll be my hero
You could always try to flash the original ROM and see if that gets you past the boot screens.
The installer language translates to Italian, ERROR [300]: INVALID UPDATE TOOL.
Try a different No ID Installer package, not the whole ROM just the No ID Installer.
Thanks! You have no idea how happy you made me..
Your comment on installing the original ROM sent me in the right direction. I went to t-mobile.nl and looked for updates (I shoud've done this much earlier). Where the hard reset failed, the official update worked flawless. I have yet to do the radio update, but I have my phone back! phew, 3 weeks with my old (by now- fossil) Samsung X100 made me realize how much I love this phone.. The QWERTY keyboard to begin with, my agenda, programs...