Hi all, I hope someone can help with this,
I have tried to all O2 using 100 (but this keeps getting disconnected automatically) so I have to call as 0845 number which uses my minutes + I was waiting 30 minutes to speak to someone and when i eventually did get through they hung up (I am well Pi***d off with o2). Anyhow
I want to connect to the net using GPRS, however no GPRS symbol is displayed and if i try, i get a message saying "No moden at above number" any help would be great.
Cheers
Matt
Right, couple of things to suggest.
Firstly (and I know this sounds stupid)....O2 have recently installed new call centre handling "things" which SHOULD route your call more efficiently but as they have been put in by IBM (also, responsible for more recent "good inovations" in O2) the bits aren't working v well! - trust me as I speak from experience and "from the horses mouth" - I work for them!
So chill when you do get through....the staff on the phones are getting major grief from customers, dealers and fellow staff members (mainly store staff) because it's taking ages......It's not their fault!!
Anyway, back to your problem.....you haven'y said whether you got a new connection or an upgrade.....if it's the latter did you ahve GPRS on your previous phone and did it work?
If it's a new connection then GPRS hasn't been provisioned for some reason (although it can tkae 48 hrs max from connection to go through), same goes if it was an upgrade and you never used GPRS on the old phone.
Give me the answeres to these questions and I'll give you my best guess!
Mike
Check settings
I use this site for settings:
http://www.filesaveas.com/index.html
I would also suggest that you check that GPRS has actually been enabled by O2 for you. I had problems with MMS not being enabled although I HAD asked for it.
Thanks Mike for your responce, and I promise not to go ape at your colleagues.
I have a new account with O2, connected today, however seems strange that it could take upto 48hrs to get GPRS active, I was recently with ORANGE and as soon as I activated the phone (a SPV) the GPRS was active there and then. Ah well I will wait the 48hrs and hopefully it will come active sometime soon.
As an O2 employee, you may be able to assist on this query. As a paymonthly customer on O2 400, I am supposted to call 100 from my XDAII to call CS, but when I do this I get disconnected automatically as if the number is dead, any ideas?
Many thanks for your help.
Matt
An update on the aboe. I have managed to sort this problem out, I did a soft reset and when rebooted I noticed the phone settings were on Germany, changed it to UK and GPRS works fine.
Matt
for anyone searching with this problem
MODEM NOT FOUND AT DIALED NUMBER
1. phone CS on 0845 and make sure GPRS is on! (APN provisioning for mobile web access (you can 'check' on the 100 number, but they can't turn it on for you)
2. 3.30pm is the 'switch over' time, so soft reboot after this time each day (
up to 24hrs) ...... phone again if still not on !
3. GERMANY is default if you go to MY XDA - connections. it will always be on Germany. but the wizzard should of set it to UK when you first set it
Do you have the correct settings for wap over gprs, email over gprs using O2 payg sim with free gprs pages and wap.
Is there any portal to get the settigs to the O2 phone directly?
have bought an exec to use with my 3 sim on three network , has anyone any sites that have the 3g gprs settings etc mms files etc to set it up as three customer services just laugh and say, ooo we dont sell that fone , dont know good luck.....
any help would be great
thanks
I don't think that phone can work on 3 network. I think it is of an complete different 'frequency'. Can you make/receive phone calls using the 3 sim?
yes, calls work etc not tried a video call as yet but i know lots of fones dont work at all with the 3 sim but the exec does
Same here
I have been using O2 XDA Exec on 3UK. Same problem can not set up the GPRS or the MMS.
Help needed please.
weird thing has happened, flashed with the qtek rom and now it says i have down loaded an illegal rom and just reboots and resets , so i align screen, it customises then reboots and then shows illegal rom notice again, anyone had this or have i missed it in the search pages
Re: Same here
Tunndoc said:
I have been using O2 XDA Exec on 3UK. Same problem can not set up the GPRS or the MMS.
Help needed please.
Click to expand...
Click to collapse
You can input all the settings, but I can't seem to be able to access the 3 portal.
In settings, connections tab, connections
advanced tab, select networks
new, and input the relevant info from here:
Data accounts: Create one called 3 GPRS.
APN: three.co.uk
Username:
Password:
Login request: Off
Allow calls: Automatic
IP address:
DNS address:
Authentication: Normal
Data compression: Off
Header compression: Off
MMS settings can be entered via outlook menu
gateway: http://mms.um.three.co.uk:10021/mmsc
proxy: 217.171.192.2
port: 8799
(account is the 3UK avvount above)
Not sure if u need to input the Video gateway.
If anyone know how to actually open the portal, plz help,
I think the problem is that the page detects what device you are using, and an exec is not on their list.
My A1000 uses Opera so it cant be that much different...
Thanx Aristotle
3GRPS seems to work ok, considering that on EXEC it will not display any service pages still but does connect to 3.
Though the MMS settings are not working. I am not able to download my MMS messages and send either any suggestions.
Thankyou in advance
In Australia, so for we have got the Universal to connect to planet3, 3G for internet access, and video calling. We still have not managed to get it working for mms, and video streaming.
guinevere said:
In Australia, so for we have got the Universal to connect to planet3, 3G for internet access, and video calling. We still have not managed to get it working for mms, and video streaming.
Click to expand...
Click to collapse
Oh that's good, is there anything special you need to do to access planet 3? because I can connect, but can't load any pages.
I guess the video streaming is to do with the hutchkey plugin(???)
Aristotle, you're in the UK, and it's all firewalled on 3, so I wouldn't get my hopes up. I know things are different in Australia (from the 3g forum).
That's why I left for t-mob: the irony is that the network that claims to be the most hi-tech is in fact the most low-tech of them all. On t-mob web and walk pro and the exec, you get full internet access (no restrictions), with infinite bandwith. That means during the day I remote-desktop to my home machine over 3G, then when I go home it switches calls to skype (I turn gprs off and wifi on), never worrrying about the bills. Try doing that on 3. :-/
lol.....well in australia we only really have one option for 3G at this stage, and thats 3.
walk into an optus store here asking about 3G, and if your lucky they know what your talking about, and at best they might be able to tell you that the broachers are coming.
Vodafone here, well not bad, but ask them anything outside what there trained to know and you might as well be talking egyptian.
telstra....lol....almost as bad as optus.....
Give us another 3 yrs....
mdaexecfan said:
Aristotle, you're in the UK, and it's all firewalled on 3, so I wouldn't get my hopes up. I know things are different in Australia (from the 3g forum).
Click to expand...
Click to collapse
Yeah, I know, thanks =/ it would be nice to see the F1 news and footie scores whilst on the train...
Used to be on T-mobile but it's reception was (and still is) awful where I live, drops more calls than 3.
Yep, wouldnt it be great to have a program that would have all the F1 details for the season and also sync options to get all the latest news, minute by minute race and qualifing updates....mmm....sounds very viable
sms
Hi guys,
Im also having a similar dillema to you guys.
Bought an SPV M5000 from ebay and unlocked with buzz's tool, but now using my 3 sim card I cant send any sms, or send/recieve any mms.
Im thinking I may just sell the phone on, wait until my contract expires, and get a new one on a proper contract with orange or O2 becuase im addicted to txting and its getting a bit annoying constantly swapping my sim into my A1000.
Thanx
sms
Hi guys,
Im also having a similar dillema to you guys.
Bought an SPV M5000 from ebay and unlocked with buzz's tool, but now using my 3 sim card I cant send any sms, or send/recieve any mms.
Im thinking I may just sell the phone on, wait until my contract expires, and get a new one on a proper contract with orange or O2 becuase im addicted to txting and its getting a bit annoying constantly swapping my sim into my A1000.
Thanx
omg
no offence, but...
universal is a 3g compatible phone - it will work with 3, vodafone 3, Australia 3, etc - it is designed to do that.
secondly - use the http://mobile.three.co.uk/hb/7600/HutchKey as access to the portal - just make it your homepage. this one is for nokia, it works with me.
re sms - check the sms centre!!! thats all you have to do - call the support and they will give you the number.
confused
sorry to seem really thick ( I probably am), but where is the setting to change sms centre number on the unversal. Ive been through all settings and cant find it. I dont remember changing this on my A1000 when I flashed it with the non 3 Uk F/W
I've been told about this 3 network not compatible with any other phones except the phones that cames together with the package. I wonder why is it so? I mean, others are trying to lock the phone, so that it can't be used with other network. But locking the network to a certain phone doesn't make any business sense.
However, I've recently had a look on my friend's 3 network phone. And it seems that the phone main screen is flashing advertisements constantly. And, as far as I know, this 3 network is the cheapest to maintain so far, that's why many seems to be using it.
So, my current conclusion is that, they need a phone that has the ability for them to flash advertisements, if not, they won't let you have the cheap network rate without the ability for them to flash advert.
igs said:
omg
no offence, but...
universal is a 3g compatible phone - it will work with 3, vodafone 3, Australia 3, etc - it is designed to do that.
secondly - use the http://mobile.three.co.uk/hb/7600/HutchKey as access to the portal - just make it your homepage. this one is for nokia, it works with me.
re sms - check the sms centre!!! thats all you have to do - call the support and they will give you the number.
Click to expand...
Click to collapse
Hi igs, I can access some pages on planet 3, but not others, if I try for example the link you give for nokias, I get an error message (see below, sorry for the small image, can't find the right screenshot programme)
However, I can access some pages, e.g. checking my balance (see below), by typing the link. and if I click on the links from there, I can open some pages but not others.
These are my settings
I have APN: three.co.uk
Username password and domain are blank
Use server assigned IP address in TCP/IP and Servers
And nothing checked for proxy settings
Any ideas? Could it be that you have some plugin that I don't? Thanks....
Also ai118, I didnt need to specify a sms centre, it did it automatically...
hanmin said:
However, I've recently had a look on my friend's 3 network phone. And it seems that the phone main screen is flashing advertisements constantly.
Click to expand...
Click to collapse
I think that might be a 6280, you can turn those 'adverts' off
Got my HTC TyTN(Hermes-Titan) in China and was using it with great satisfaction for a couple of months. With great satisfaction when landed in Germany, I could still automatically get all my emails and cals without making any adjustment using GPRS and UMTS. Once landed in Spain with strong disapointment and then I have not been able to connect anymore in any of the networks available. Aparently I could not swith from the UMTS2100 to GSM1900(which is used in Spain). The HTC Technical support team there proposed to change the mother board ... may some one know an other way to solve the problem? May an update of ROM work?
Help, Help with China Mobile GPRS settings/Setup
Hi,
I have the Hermes (Softbank Hermes 200 bought in HK with latest QTek South Africa ROM on it - for WWE usage) but I can't seem to figure how to connect to local GPRS to use internet or get email, etc.
It's driving me nuts! I've tried many combos And I'm pretty computer literate too.
Evidently I have all the information I need, maybe, but I can't seem to get the settings right. I've scoured the web and read a couple of moderately useful (but not 100% applicable) posts on outlining the process but I still can't make it happen.
Is there anyone who has successfully set up their Hermes with the China Mobile GPRS settings? Please pass on your knowledge to me.
For background, I have a local Shanghai SIM chip with GPRS function enabled by the central China Mobile authorities, whoever they may be. I'm on a pay-as-you-go service.
The settings (as sent to me from China mobile) are supposed to be:
APN: cmwap
IP: 010.000.000.172
Port: 9201
Domain(?): http://wap.monternet.com
They said no PW or user needed, but some sites list "WAP" for both.
I understand there are also dial-up options but I've had no success either.
The closest I've come is to make the network appear to connect (a timer counts connection time) but when I try to pull up a webpage it doesn't load and says the connect was lost.
I also don't know which PAP/CHAP setting to use and my phone does not have a convenient "Network Wizard" app.
Thanks in advance for your kindness. And thank you to the moderators for this great site. I've learned a wealth of information about my phone and even upgraded the ROM.
Pere
Okay, lets start with the good news, finally took the plunge and grabbed a Diamond 2 via the offer on mobiles.co.uk, overall very pleased with the handset, with some minor tweaks its working just fine, a few things to resolve to get it sorted as I would want.
One of the issues still to be resolved is Blackberry Connect integration which is not currently working, I need to expand a little on how it had been working for me before the Diamond 2 arrived in my letterbox.
I've been running Blackberry Connect 4.0.0.106 on my Kaiser for a while now, works very well, I was supplied instantemail (T-Mobile) access to Blackberry email service, handset never failed to connect and due to the open nature of T-Mobiles' very good web & walk service never paid any extra data charges in the UK, my PAC transfer happened on Friday and as T-Mobile closed my network access on that day.
I have subscribed to unlimited internet/Blackberry access via O2, currently I have not managed to log on to this service using the Diamond 2, I have tried the following BB Connect WM clients:
4.0.0.97
4.0.0.106
4.0.0.100 (handset fails to boot !)
The BB Connect Identity tab shows PIN as "Pending" & I.P Address as "No Connection", if I use the "Register Now" tab on the utility tab its connects for a couple of seconds, returns an I.P then just returns to the state above.
O2 tech support have not been that useful although I sort of understand my problem is not a normal one...
I thought my problem was a network issue, although I took the O2 sim out of the Diamond 2 and placed it in the Kaiser and that then proceeded to download all my T-Mobile instantemail that had arrived on that account since Friday, due to this can I assume the network is not the issue ?
My questions are, what is a fault ?
* Handset ?
* Blackberry Connect ?
* 02 Network ?
* Blackberry BIS Server ?
Last question, the deal with O2 is Blackberry service and "unlimited internet", I checked by online bill yesterday and had £15 worth of data charges, seems the unlimited part is only if you connect via blackberry browser, does that also mean I'm lumped with the very poor P.I.E as a browser as opposed to either of the Opera products or Skyfire ?
Any help/assistance gratefully accepted
Retronana
I have been trying various clients too;
http://forum.xda-developers.com/showthread.php?t=507903
Still no luck....
See the solution here
I'm moving to o2 from orange and was wondering if the BB charges issues have been sorted yet? will be on unlimited web but will move to unlimited BB if I can use other browsers!
Hi,
Got my HD2 couple weeks ago, sim free. Now trying to go through the networks to see which has best connection for my area. Started with 3, now just brought a o2 payg sim with web bolt on. But when I try to go online it tells me cannot connect. This is my first wm phone, blowing hot and cold at the mo, sometimes so fustrating but at times blows me away with the way it can be tweaked.
Thanks for any help
damn you O2
Same here guys..any experience on this?
I've got a monthly O2 contract, and I've not had any problems, so I doubt it's a network issue. It would be worth getting in touch with them to be sure, but check the following...
Go to the settings tab and do Menu, All Settings, Connections, Connections, Set up my proxy server, and check that "this network uses a proxy blah blah.." is unticked.
If it is, give O2 a call and tell them you're having problems.
A few years I was on O2 Pay & Go, and the internet access I could get through that was very limited - just WAP and i-mode rubbish...
You need a data bolt on (if there is one)
O2 contract works fine in a ppc..PAYG don't get data. Data and web are 2 different things sadly, one of the reasons I left O2
PLz c this, help urself~
http://forum.xda-developers.com/showthread.php?p=5004177
Thanks for that. Working now, going add web bolt on now.