I don't know why this setting can solve this problem (May be).
Go to
start > Setting > Connection > USB to PC
Step:
1. Uncheck USB to PC
2. Start > Setting > System > Screeen > Calibration the Alignment of Screen
3. Soft Reset.
My friend also use CHT9000 (Taiwan Version) and told me this method. After the above mentioned adjustment, not alignment problem up to this moment.
I also use this method. 2 days gone, no alignment problem was found. I will keep to update this post in the future.
Hope it can help. :roll:
anyone else tried this? anything to comment?
vapor said:
anyone else tried this? anything to comment?
Click to expand...
Click to collapse
There is a thread or two about this on the general side or somewhere.
"Search" will work fine.
I tought it is working but not.
I have contacted with the local HTC/QTEK partner.
Waiting for the official solution.
BR,
Joe
I think that I may have a proper fix. my alignment seemed to be fixed by a rom upgrade but has been getting prgressively worse for a few days. Last night I tried something hardware based. I will test this for two days before I will say what it is but I have had no misalignment issue in the few hours since I did it.
Phil
could you post what you did so even if it doesnt work, we would know?
vapor said:
could you post what you did so even if it doesnt work, we would know?
Click to expand...
Click to collapse
Ok it hasn't shifted at all today!
I was going to open it up to have a look at the rubber gasket that was mentioned in another post but chickened out!
Optional but probably a good idea; turn off and remove the battery.
1) Slide keyboard out and turn face down.
2) There are 2 tiny screws on the back of the screen that need to be undone. They have thread lock on them so a small crack will be heard as it releases.
3) Once the screws are out a further small crack noise may be heard. That'll be the tension being taken off the screen!
4) Put the screws back in and tighten (or should that be TyTN?). Do not over tighten these as it is only plastic.
5) If necessary realign the screen (hopefully for the last time)
As kind of proof that this has worked, this post was made from my v1605 on hsdpa while I was talking on the phone using bluetooth and got very hot and didn't need any realigning!
Hope it works for others!
Phil
I have the O2 Trion and my screen will be slight misaligned at the right side (cant use the vert scroll bar) . Is this exactly your problem ?
Does your problem happened again, if not could you post some pic/steps on how you did it ?
Thanks :roll:
4) Put the screws back in and tighten (or should that be TyTN?). Do not over tighten these as it is only plastic.
as long as there is no excessive used here, that is what you mean right?
sectorlord said:
I have the O2 Trion and my screen will be slight misaligned at the right side (cant use the vert scroll bar) . Is this exactly your problem ?
Does your problem happened again, if not could you post some pic/steps on how you did it ?
Thanks :roll:
Click to expand...
Click to collapse
That's what mine was doing when it got hot but it has been perfect all day!
vapor said:
4) Put the screws back in and tighten (or should that be TyTN?). Do not over tighten these as it is only plastic.
as long as there is no excessive used here, that is what you mean right?
Click to expand...
Click to collapse
You're correct. Before I did this one screw was clearly at an angle and afterwards it was straight.
If anyone else has success let me know and I'll try to get some photos and do a how-to on the wiki.
Phil
i tried this out for my friend and he claims that while it did fix the alignment problem on the right side, sometimes the screen becomes slightly misaligned. could be that i tightened a bit too hard so will look into this.
I'll try to get some photos and do a how-to on the wiki.
Click to expand...
Click to collapse
yes please
hi ...
when I undone the 2 screws.. i dont hear ANY noise... but I remove and returned it a little bit untight.
Let see... :roll:
Anybody had any success with this?
I haven't had any alignment issues since I did this 2 days ago.
Phil
low405 said:
Anybody had any success with this?
I haven't had any alignment issues since I did this 2 days ago.
Phil
Click to expand...
Click to collapse
When I did it for my friend, he claims that the screen, while does not have as serious an alignment problem as before, still has it. Its not that bad.
He notices that the problem usually comes after making a call. No matter how long the call (whether for 1 min or 40 mins), the screen will be slightly mis-aligned and needs to be re-aligned. Things like pressing the 'ENTER' button on the phone pad does not work unless he presses a certain part of the button.
Any advice for him?
low45,
I undone the 2 screws but hear no click or crack and return it back not so tight... is that the correct way... I will monitor mine, since it only happening once a day..
Though I do not hv one but I can inform that it is the bad quality of work..this has been happening to all the recent G4 Wizards and Prophets with SZ series serial number.
I think thehardware design has gone wrong..
Pls check yr serial number..if they start from HT or SZ
i think all the HTC Hermes manufactured are of the HT version
screw no help
ok... after a day.. it happened again...
I just hard reset and did not load the extROM last night... let see .. :roll:
me i go back to change it
i have HT630xxxx and no probleme
Related
lately the touchscreen on my T-Mobile MDA sometimes stops responding, sometimes after slowing considerably. Up till now I have been able to get it going again after (several) soft resets, turning it on and off and fiddling around with it in general. There doesn't seem to be much of a pattern to it though.
Does anyone experience the same problem and/or know what might cause it and how to fix it?
Thanks!
Too many programs running? X doesn't close programs, it just minimises them.
Joost said:
lately the touchscreen on my T-Mobile MDA sometimes stops responding, sometimes after slowing considerably. Up till now I have been able to get it going again after (several) soft resets, turning it on and off and fiddling around with it in general. There doesn't seem to be much of a pattern to it though.
Does anyone experience the same problem and/or know what might cause it and how to fix it?
Thanks!
Click to expand...
Click to collapse
U need the file tpenable.exe (you will find it in external rom package)
U need the file tpenable.exe (you will find it in external rom package)[/quote]
I'll give that a try. I assume it will explain itself as to how to use it.
Thanks a lot!!!
27 said:
Too many programs running? X doesn't close programs, it just minimises them.
Click to expand...
Click to collapse
Nope. I checked and once or twice even a soft reset didn't fix the problem, so there weren't any programs running at the time. Thanks for the suggestion anyway, though; I'm pretty new at this XDA stuff, so you never know
Previous 2 entries were mine. Forgot to log in, sorry
Hi,
Man I know how frustating that is. I had a similar problem a few weeks ago where the touchpad only worked when I used my fingers, it didnt' respond to the stylus at all... I was *this* close to hard resetting or sending it in for repair, but a friend of mine suggested re-aligning the screen. Worked like a charm. Give it a try. I'm bogged down at work so I dont have time to look at where it was, but I think its in settings > screen somewhere.
Good luck!
Yesterday i cut a Screen Protector from an Ipaq hx 4700 to fit my Qtek S100, i cut it a little bigger so that it would fill the whole screen and be under the edges, what happened was that i couldn't tap anywhere, i did a Hard Reset thinking it was a bad configuration or something i did wrong, but the problem was the screen protector...i removed it and know it works just fine! I used Xbackup to restore my data and everything now is right!except i don't have a screen protector...
cyborg said:
Yesterday i cut a Screen Protector from an Ipaq hx 4700 to fit my Qtek S100, i cut it a little bigger so that it would fill the whole screen and be under the edges, what happened was that i couldn't tap anywhere, i did a Hard Reset thinking it was a bad configuration or something i did wrong, but the problem was the screen protector...i removed it and know it works just fine! I used Xbackup to restore my data and everything now is right!except i don't have a screen protector...
Click to expand...
Click to collapse
Yeah, I read about the screen protector issue before. That wouldn't explain why it is working fine most of the time in my case though. About your problem, the general consensus seems to be that the problem is the screen protector touching the sides. You could try again but cut it slightly smaller.
U need the file tpenable.exe (you will find it in external rom package)
Click to expand...
Click to collapse
What's for this one?
Minotavrs said:
Joost said:
lately the touchscreen on my T-Mobile MDA sometimes stops responding, sometimes after slowing considerably. Up till now I have been able to get it going again after (several) soft resets, turning it on and off and fiddling around with it in general. There doesn't seem to be much of a pattern to it though.
Does anyone experience the same problem and/or know what might cause it and how to fix it?
Thanks!
Click to expand...
Click to collapse
U need the file tpenable.exe (you will find it in external rom package)
Click to expand...
Click to collapse
I've tried running this on the device but it doesn't seem to do anything. What am I missing?
I've even removed the screen protector, but that didn't fix the problem either. Right now it is part of the screen (lower left) that is not responding. It's starting to get pretty annoying, but I'm reluctant to have T-mobile send the device off for repair. Since there's no fixed pattern to the problem I expect some repair guy is probably just going to hard-reset it anyway, try if it works for 5 seconds and send it back
Joost, let me know if you managed to resolve this... I have the same problem:
http://forum.xda-developers.com/viewtopic.php?t=18224
Will do, but it's not looking good. I can't seem to pin down a pattern, so it's hard to try and eliminate possible causes. I'm 99% certain it's a software problem; it comes and goes and I'm not even using a screen protector that might cause it. It seems to have something to do with calibration/alignment, because usually it's only part of the screen that becomes unresponsive (bottom left or bottom right mostly)...
As you can see (in the thread linked above), I managed to solve it -- it seems like there was a registry setting (in my case).
Did you ever manage to pin down what registry setting was responsible?
no, I didn't spend any time/energy on it -- but you can follow my steps if you want to try that route.
But I am not sure it is the same in your case, for mine it was constant after the ROM upgrade, not something that would come and go...
I think I've got it!!! Bad touch screen response (and general slowing of the device) seems to be related to weak/no network reception. Probably Windows Mobile gives priority to reestablishing network connection over some other processes, amongst which is screen response. This would be ok if the network routine only tries at intervals, freeing up time for other stuff inbetween, but it seems it just keeps trying continuously.
The way to solve this is probably to lower the priority of the network connection routine. So far, so good... Does anyone know if this can be done, for instance by changing a registry setting? If so, which one and what value?
Joost said:
cyborg said:
Yesterday i cut a Screen Protector from an Ipaq hx 4700 to fit my Qtek S100, i cut it a little bigger so that it would fill the whole screen and be under the edges, what happened was that i couldn't tap anywhere, i did a Hard Reset thinking it was a bad configuration or something i did wrong, but the problem was the screen protector...i removed it and know it works just fine! I used Xbackup to restore my data and everything now is right!except i don't have a screen protector...
Click to expand...
Click to collapse
Yeah, I read about the screen protector issue before. That wouldn't explain why it is working fine most of the time in my case though. About your problem, the general consensus seems to be that the problem is the screen protector touching the sides. You could try again but cut it slightly smaller.
Click to expand...
Click to collapse
I had the exact same problem of non-responsive touchscreen once i installed the protector which came with the device. After reading thro this thread, i slightly lifted the protector from the bottom edges and VOILAA!! the screen works again.
Strange problem this !!! Thanks for all the help.
I've had my 8525 for about 3 months, and now it constantly clicks the upper right hand corner and exits all of my programs! I'll soft-reset and sometimes it wont boot up, it just hangs at the windows logo screen. I upgraded the ROM to the newest from Cingular thinking it was some program that was doing it, but it comes back.
When it's in portrait mode, it's the upper right hand corner. When it's in landscape, it clicks the start button(upper left) so I dont think its a program thats making it click, but something physical touching that certain spot. Anyone have any idea?! I thought something was stuck in there but it's clean.. this is so annoying, I cant even make a call since it clicks exit when it comes up! It stops SOMETIMES for a few minutes but then it comes back after a while.. anyone else?
Give it a yung choo kung foo whack, take a run-up.
...
Sounds knackered, you could try the screen alignment fix, pressure from the gasket may be causing this:
http://wiki.xda-developers.com/index.php?pagename=How to fix the Screen Aligment issue
Your best bet is to send it back for repair though .
I bought it off ebay.. so no warranty
It's weird because I take a very slim credit card( 1/2 the thickness as regular cards) and slide it in and bring up the plastic around the screen and it STILL does it!! nothing is touching the screen at all. Also, my alignment is still spot on perfect.. what gives?
Oh yeah, I did smack it a few times and it works sometimes.. It's been okay right now for about an hour but I know it's going to be short lived..
Did you try loosening the screws?
MilanoRex said:
I've had my 8525 for about 3 months, and now it constantly clicks the upper right hand corner and exits all of my programs!
Click to expand...
Click to collapse
Yours is the third or forth report of that error. My Trion had the exact same problem, and I needed to exchange it (bought it new from O2, so it was under warranty).
None of the screen alignment fixes I tried made any difference. The problem was also temperature dependent - when the Trion was cold, everything was okay. Leaving backlight on and listening to MP3s for five minutes was enough to make the problem appear - first, only a few fake 'taps', then more and more, and eventually the screen didn't recognize any of my taps at all.
So it seems to be a hardware issue. The only software solution I could think of: back in WM 2003 days, there was a registry setting to increase/decrease the touchscreen sensitivity. If it still exists in WM5 (don't know, sorry. Others may be able to tell you), you could try setting it to be quite insensitive. Might help.
Cheers
Daniel
tadzio said:
Yours is the third or forth report of that error. My Trion had the exact same problem, and I needed to exchange it (bought it new from O2, so it was under warranty).
None of the screen alignment fixes I tried made any difference. The problem was also temperature dependent - when the Trion was cold, everything was okay. Leaving backlight on and listening to MP3s for five minutes was enough to make the problem appear - first, only a few fake 'taps', then more and more, and eventually the screen didn't recognize any of my taps at all.
So it seems to be a hardware issue. The only software solution I could think of: back in WM 2003 days, there was a registry setting to increase/decrease the touchscreen sensitivity. If it still exists in WM5 (don't know, sorry. Others may be able to tell you), you could try setting it to be quite insensitive. Might help.
Cheers
Daniel
Click to expand...
Click to collapse
Thanks for the reply, now that I think of it, it only happens when it's warm. Looks like I'm SOL. Oh well, I guess ill put up with it until the iPhone comes out.. ill try loosening the screws too.
Your case is putting pressure on that part of your screen. It is not device specific. Slip a piece of paper under the case to check for clearance. I use under the case screen protectors and have seen this before. You may be able to simple pry the case and create some clearance.
I have exactly the same symptoms. It seems the registry settings do not exist in the Hermes to adjust the sensitivity so I am thinking return for replacement must be the only option. Argh! I feel defeated
MilanoRex said:
Thanks for the reply, now that I think of it, it only happens when it's warm. Looks like I'm SOL. Oh well, I guess ill put up with it until the iPhone comes out.. ill try loosening the screws too.
Click to expand...
Click to collapse
The iPhone? You're going to actually exchange this beautiful piece of full-fledged mini-computer &phone in one goodness for an iPhone? Note: This was not meant to flame anything or anybody. If you feel that I have, I deeply apologise.
jotham said:
I have exactly the same symptoms. It seems the registry settings do not exist in the Hermes to adjust the sensitivity so I am thinking return for replacement must be the only option. Argh! I feel defeated
Click to expand...
Click to collapse
I've inserted a small piece of plastic between the frame and the screen (one month ago).
Here you will find a resume of proposed working solutions
http://forum.xda-developers.com/showpost.php?p=1056346&postcount=227
Can you tell us the serial of your Hermes? (HTC62xxxxx, 63, 64)
That is the same problem I had with my 8525. I tried ALL the solutions here in the forum but nothing solved it. I finally returned it to Cingular and they gave me a brand new one with zero hassle. Two weeks in on the new one, and it's working like a champ (knock on wood).
the S/N is HT657xxxx
Nothing is putting pressure on the screen, I've pried some clearence between that part of the screen and it still does it. I dont even have a Cingular account, so I doubt they'd help me
My only other option is to take it apart(following the japanese website instructions) and see what's going on.. Maybe something underneath the screen is doing it? I dont know..
Oh yeah, not only did i loosen the screws behind the screen but I completely removed them and it STILL does it. I found the registry setting for screen sensitivity and lowered it from 7,xxxx to 5,xxx and it did nothing..
Hi all, this is my first post on this forum but I've been reading for a while to educate myself.
I've got a Herm200 that I've been trying to troubleshoot but to no avail. I'm fairly certain that it has a hardware problem but I haven't been able to isolate anything.
Here's whats happening:
Occasionally the screen will come out of stand-by all white. This will also happen randomly if i touch the screen to perform a command. While the screen is operating, sometimes the buttons on the face will stop working, however the buttons across both sides will continue working just fine.
When the screen turns all white a soft, hard, or stand-by cycle will not always bring it back to life. The fact that the hard reset wont always fix the problem makes me think it's a hardware issue since the phone will boot-up with the the all-white screen.
This is incredibly frustrating especially since HTC wont accept any warranty claims in the USA on the Tytn.
At first I thought this might be a problem with the ribon connection between the screen and the base but i haven't been able to confirm or discount anything at this point. I have yet to find a way to consistently reproduce or rectify the problem so it's very hard to troubleshoot.
I pretty much have to take a second phone with me everywhere right now just incase i need to make a call. Please help! Has anyone ever encountered such a problem?
Thank you in advance!
SneezyRobot said:
Occasionally the screen will come out of stand-by all white. This will also happen randomly if i touch the screen to perform a command. While the screen is operating, sometimes the buttons on the face will stop working, however the buttons across both sides will continue working just fine.
Click to expand...
Click to collapse
Hi. This sounds very similar to a problem that I experienced with a HERMES100. I bought the phone off someone on Ebay recently - someone had obviously scrambled the radio on it. I re-flashed it, and it sprang to life. However, after a couple of days, I experienced a problem where occasionally the LCD would stop refreshing, all the pixels faded away leaving only a white screen. Under these circumstances, some of the buttons on the phone stopped working. Turning phone on/off sometimes cured the problem, or it would require the occasional hard reset. This would happen once or twice a day and I suspect thats why someone tried to re-flash the phone.
In the end, out of curiosity I took the entire phone apart, put it all back together again and now there are no more problems!! Totally fixed!
My suspicion is that it was one of the ribbon cable push connectors on the mainboard - possibly not seated properly, or a bit of dirt contaminating the connection. Obviously when I took the phone apart I must have re-seated it.
If you are planning to take your phone apart, please exercise considerable care because some of the parts are very small and easily damaged. I would recommend buying a proper kit to take it apart. I bought mine for about £5 off ebay. Particularly useful are the plastic spoon "wedges" used to gently prise open the case after removing the screens. Don't use a screwdriver - you will scratch the case.
Good luck.
wow... that sounds like exactly what's going on here, I actually even tried to disassemble it lastnight but didnt have the right driver set. thank you for the advice!
I'll look for one of those sets but what would you search for if i needed to find it?
Thanks again, I just got a set off of Ebay. Hopefully it'll be here next week
With any luck it'll be a connection issue.
I have had the exact same problem. Because I got the Tytn through work I made our IT department handle the issue and I am currently waiting for a replacement and to find out what happened.
Yep, it looks like the problems the OP is having are very similar to the problems we've been having over in this thread:
http://forum.xda-developers.com/showthread.php?t=291027
I'm beginning to think it's a hardware problem as well but not entirely sure.
People in the above thread mentioned that using the scroll wheel a while then moving back to use the D pad fixed the problem (very briefly in my case.) Once I use the center D pad button again it locks the hardware buttons under the screen until I make my device sleep and resume.
Somtimes rather than making all the front hardware buttons unresponsive the issue is that once I use the Down Dpad button I can't use the up button. Pressing up will make it go down, as will pressing down (at least that's working ).
Regarding the white screen - this sometimes also occurs. I can force it to white screen by putting a little pressure on the silver panel surrounding the top, right and bottom of the screen (I have an imate jasjam). Randomly when there's no pressure on the rim and I wake it out of standby, it has a white screen that can only be fixed by turning the screen off and on again.
Finally, the LED indicator seems screwy. Sometimes it never flashes. Other times it flashes sporadically (uneven intervals - we're talking maybe a minute between one flash then seconds before another). When I charge it sometimes the LED doesn't come on but nevertheless it charges. Sometimes if the LED is on it never turns green to indicate a full charge. Yet other times it comes on orange, turns green, then never switches off!
Is it possible that
a) The hardware button problems.
b) The white screen problem.
c) The LED problem.
are all related to some kind of connection going loose? Why would the hardware button problem be temporarily fixable with use of the scroll wheel if this were the case?
The other thread has fallen silent. I'm hoping that some of the gurus in here can offer some input here, even if they don't know the answer but can formulate an opinion. I know very little about these devices.
Thanks in advance guys!
PS - don't really know if I should start another thread, I've posted here as it seems like very much the same issue.
Anybody any idea? advice?
I had a similar problem with my HERM100. I didn't mess around with it too much, I just had Cingular replace it out of warranty exchange (thank god those original ROMs are on the wiki ). I did notice however that after doing a master reset, the screen would function again although I haven't messed around with it too much. I got so frustrated with removing the battery for 5 minutes and STILL powering on with a white screen that I just threw it in my back seat until the new one arrived.
I don't have these screen issues. I only have hardware button problems. It's so damn frustrating! I already own a replacement.
I just received a call from my girlfriend. I wasn't able to answer the phone with the buttons, only with a screentap. I also wasn't able to close the call with the hardware button. Since the side buttons work, I went to settings -> phone, closed it, and there we go. The hardware buttons worked again.
Why the heck is this? I truly hope for some wizz out there with some advice, since HTC would only tell me to send it back after replacing it with a new TyTN with same issues.
Regards,
DM.
Anyone anyone?
HELP!!!!
barncourt said:
Hi. This sounds very similar to a problem that I experienced with a HERMES100. I bought the phone off someone on Ebay recently - someone had obviously scrambled the radio on it. I re-flashed it, and it sprang to life. However, after a couple of days, I experienced a problem where occasionally the LCD would stop refreshing, all the pixels faded away leaving only a white screen. Under these circumstances, some of the buttons on the phone stopped working. Turning phone on/off sometimes cured the problem, or it would require the occasional hard reset. This would happen once or twice a day and I suspect thats why someone tried to re-flash the phone.
In the end, out of curiosity I took the entire phone apart, put it all back together again and now there are no more problems!! Totally fixed!
My suspicion is that it was one of the ribbon cable push connectors on the mainboard - possibly not seated properly, or a bit of dirt contaminating the connection. Obviously when I took the phone apart I must have re-seated it.
If you are planning to take your phone apart, please exercise considerable care because some of the parts are very small and easily damaged. I would recommend buying a proper kit to take it apart. I bought mine for about £5 off ebay. Particularly useful are the plastic spoon "wedges" used to gently prise open the case after removing the screens. Don't use a screwdriver - you will scratch the case.
Good luck.
Click to expand...
Click to collapse
This is my first post as I've so far managed to cure all my issues from just reading the forum. However, I am now having a similar problem with the white screen.
I have a cingular 8525. It fell and the following day the call and end buttons remained lit and wouldn't turn off and they also wouldn't work.
I soft reset, nothing, I then removed the battery and when I turned it back on, there was a white screen and the buttons below still don't work.
I have read the other posts on this issue, but I need help on exactly what kit to buy to reconnect the screen cable and instructions on how to do it as I've never taken apart a phone before, although I have dabbled with other electronic devices.
Your help would be much appreciated, as I am in Jamaica and there are no technicians here who I trust to help.
Thanks in advance.
Below are links to 2 kits I'm thinking of getting. Is either one better than the other?
http://www.pdasmart.com/pdaphonehtcmini.htm?gclid=CJrHntO-hosCFQx1VAodaQf6KQ
http://cgi.ebay.com/SCREWDRIVERS-TO...01677255QQcategoryZ108648QQrdZ1QQcmdZViewItem
CINGULAR IN JA said:
This is my first post as I've so far managed to cure all my issues from just reading the forum. However, I am now having a similar problem with the white screen.
I have a cingular 8525. It fell and the following day the call and end buttons remained lit and wouldn't turn off and they also wouldn't work.
I soft reset, nothing, I then removed the battery and when I turned it back on, there was a white screen and the buttons below still don't work.
I have read the other posts on this issue, but I need help on exactly what kit to buy to reconnect the screen cable and instructions on how to do it as I've never taken apart a phone before, although I have dabbled with other electronic devices.
Your help would be much appreciated, as I am in Jamaica and there are no technicians here who I trust to help.
Thanks in advance.
Below are links to 2 kits I'm thinking of getting. Is either one better than the other?
http://www.pdasmart.com/pdaphonehtcmini.htm?gclid=CJrHntO-hosCFQx1VAodaQf6KQ
http://cgi.ebay.com/SCREWDRIVERS-TO...01677255QQcategoryZ108648QQrdZ1QQcmdZViewItem
Click to expand...
Click to collapse
Both kits look ok. PDA one tells you a little more but the basics appear to be in both.
I'm curious though you soft reset and took the battery out, but have you done a HARD reset? I would always try this first before dismantling.
Mike
In my case, they also are always lit up when the screen is also active.
And no matter what ROM version, they occasionally stop responding. Side buttons keep working.
mikechannon said:
Both kits look ok. PDA one tells you a little more but the basics appear to be in both.
I'm curious though you soft reset and took the battery out, but have you done a HARD reset? I would always try this first before dismantling.
Mike
Click to expand...
Click to collapse
Thanks for the response.
I couldn't do a hard reset because the buttons weren't working.
I have made some progress with the phone now. Found a tech guy who looked at it for me. The white screen is gone, but the buttons still stop working from time to time.
All the connections seem ok.
Is there anything else that could cause the buttons to malfunction?
CINGULAR IN JA said:
Thanks for the response.
I couldn't do a hard reset because the buttons weren't working.
I have made some progress with the phone now. Found a tech guy who looked at it for me. The white screen is gone, but the buttons still stop working from time to time.
All the connections seem ok.
Is there anything else that could cause the buttons to malfunction?
Click to expand...
Click to collapse
Nothing obvious.
Have you got applications installed that you have loaded - could be one thats playing up.
Have you now been able to do a hard reset?
If taking device apart and reassembling improved things it does suggest hardware though and might be worth double checking all those multi-connector blocks for good connections - i.e. take them out and in a few times to ensure any oxidation on contacts is removed.
Mike
mikechannon said:
Nothing obvious.
Have you got applications installed that you have loaded - could be one thats playing up.
Have you now been able to do a hard reset?
If taking device apart and reassembling improved things it does suggest hardware though and might be worth double checking all those multi-connector blocks for good connections - i.e. take them out and in a few times to ensure any oxidation on contacts is removed.
Mike
Click to expand...
Click to collapse
Thanks Mike.
I will give that a shot.
I haven't installed any new applications recently, so I don't think it is a software issue.
Thanks again.
CINGULAR IN JA said:
Thanks Mike.
I will give that a shot.
I haven't installed any new applications recently, so I don't think it is a software issue.
Thanks again.
Click to expand...
Click to collapse
If it wouldn't be a software issue, why is it, in my case, instantly resolved when going to settings -> phone with the side buttons?
i had this problem i took it to a guy who fixed the problem he said it was a very small tear in the flex cable which causes this white screen every now ant then and the buton problem , sorry to say its the cable problem and u need a very capable person to fix it or replace it with a new one . its very common problem baised on the guy who fixed it .
dmxl said:
I don't have these screen issues. I only have hardware button problems. It's so damn frustrating! I already own a replacement.
I just received a call from my girlfriend. I wasn't able to answer the phone with the buttons, only with a screentap. I also wasn't able to close the call with the hardware button. Since the side buttons work, I went to settings -> phone, closed it, and there we go. The hardware buttons worked again.
Why the heck is this? I truly hope for some wizz out there with some advice, since HTC would only tell me to send it back after replacing it with a new TyTN with same issues.
Regards,
DM.
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Click to collapse
Exactly what is happening to me, no white screen issues, just screen taps and answering calls, I also have another problem where the PDA will not allow me to open anything, be it the start menu or contacts, it will open and quickly close again. I have had mine swapped through Telstra in Sydney, it worked fine for a while and then the same crap again. These problems started before I even touched the OS, so it must be a build problem. Maybe we should write a joint letter to HTC letting them know that there is a serious problem with their machine.
I have had the same problem, got my Tytn through work so we sent it back to the company that supplied it to us. Got it back yesterday and they had replaced the "switchboard". Not sure what it is but there was the problem. Had white screen and buttons not working.
Had my Exec about a month now, no troubles with it (well dropped it once) it was working fine until last weekend, and now the sensitivity on the screen seems to switch itself off! i have to tap it repeatedly quite hard (with my fingers) for it to recognise that i want to tap the screen, then its fine, but as soon as i stop using it, it turns off again!
i've hard rebooted twice now and it solves the problem for a couple of minutes and then reverts to not recognising my screen taps..
anyone offer some help?
oh i guess i should supply some details about the firmware etc?
M$WM V 5.0
OS 5.1.195 (build 1487.2.0.0)
ROM V 1.30.124 WWE
ROM date 10/18/2006
Radio V 1.09.00
Protocl V 42.42.P8
ExtROM V 1.30.263 WWE
thanx
may be you can try a new ROM,
It seems that's a software problem.
i've looked @ O2's site and their ROM is far older than the one i currently have..
hmm one of the issues i've had with my exec is as if the screen is multiple selecting.
For example if i'm looking through my messages and one it already selected, I click on another message and that one gets selected too, dont know if this is an issue of similar nature to yours. After a hard reset it's fine so i'm not sure what causes it.
stualpha said:
hmm one of the issues i've had with my exec is as if the screen is multiple selecting.
For example if i'm looking through my messages and one it already selected, I click on another message and that one gets selected too, dont know if this is an issue of similar nature to yours. After a hard reset it's fine so i'm not sure what causes it.
Click to expand...
Click to collapse
Might be your screen protector???
I have had the "multiple selecting" issue in Total commander.
I cannot be 100% sure but mine seems to be solved by letting the screen rotate between portrait and landscape - but making sure the today screen and plugins are FULLY drawn before rotating again.
Matt
stualpha said:
hmm one of the issues i've had with my exec is as if the screen is multiple selecting.
For example if i'm looking through my messages and one it already selected, I click on another message and that one gets selected too, dont know if this is an issue of similar nature to yours. After a hard reset it's fine so i'm not sure what causes it.
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Click to collapse
yep i have the same problem with that at timez...gets annoyin as well as that it stops me from typing
cktlcmd said:
Might be your screen protector???
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Click to collapse
Nah, mine had it from the start.
After almost 2 years, it has only just had the "T" of the soft key a little not so sensitive. The rest are ok.
Maybe re-calibrate may help???
I wonder...
Does this have anything to do with the devices 'Double tap sensibility' setting??
Just a thought... Maybe, as I have never had a problem like this so not really sure!!
Screen trouble multiple selecting
I had this trouble and found a definate fix its to with the loose contacts of the touch screen to the main board if u use a T6 screwdrivers under the batter is four screws lift the panel off. You'll see two grey bit where the coaxile cable joins to the board make sure the connection isn't loose put a folded piece of paper on top or something to keep it tight, i think its the top grey bit but u'll ave to keep testing till you get it right maybe bottom, then put the bottom panel back on screw it up put the battery back and it should work, well did for me.
hope this helps.
shaunyboi_91 said:
I had this trouble and found a definate fix its to with the loose contacts of the touch screen to the main board if u use a T6 screwdrivers under the batter is four screws lift the panel off. You'll see two grey bit where the coaxile cable joins to the board make sure the connection isn't loose put a folded piece of paper on top or something to keep it tight, i think its the top grey bit but u'll ave to keep testing till you get it right maybe bottom, then put the bottom panel back on screw it up put the battery back and it should work, well did for me.
hope this helps.
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Click to collapse
Hi just Wondering would you think this could be a problem with one that when the screen is opened and spun so the touch screen is on the outside that the touch dose not work?
It works fine when i just open it its when i spin it and close it again that it loses its touch.
Any ideas as to what might be wrong would be appreciated. ill try the suggestion above anyway.
Hello,
After many hours of searching I havent found something that is like my problem. I got this model recently, and now the touch area issint working. In landscape mode only the bottom of the screen is working.
Is does not mather if you push for example in the left upper side corner or the left lower side corner.... Both will result in getting "Phone" up
I havent tried a hard reset or something. And Im running the standard Vodafone rom on it. (Windows mobile 5)
Is this problem hardware or software? and is there perhaps some kind of software so I can get a mouse cursor with my Arrow-keys?
I hope you guys can give me some answers. Its a waste not using this phone
I have also no idea what the reason is why its not working. It did not drop on the floor or something like that.
Thanks in advance,
Erlerain
erlerain said:
Hello,
After many hours of searching I havent found something that is like my problem. I got this model recently, and now the touch area issint working. In landscape mode only the bottom of the screen is working.
Is does not mather if you push for example in the left upper side corner or the left lower side corner.... Both will result in getting "Phone" up
I havent tried a hard reset or something. And Im running the standard Vodafone rom on it. (Windows mobile 5)
Is this problem hardware or software? and is there perhaps some kind of software so I can get a mouse cursor with my Arrow-keys?
I hope you guys can give me some answers. Its a waste not using this phone
Thanks in advance,
Erlerain
Click to expand...
Click to collapse
Welcome to the forum
I´ve never heard of this problem, but if I were you I try to reflas with another ROM to see if corrects (see the Wiki to learn how to), if not perhaps could be a hardware problem...
Good luck,
erlerain said:
Hello,
... In landscape mode only the bottom of the screen is working.
Is does not mather if you push for example in the left upper side corner or the left lower side corner.... Both will result in getting "Phone" up
...
Thanks in advance,
Erlerain
Click to expand...
Click to collapse
Have you tried to re-align the screen?
wovens said:
Have you tried to re-align the screen?
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Click to collapse
Yes, but it is not getting the points that it should get. So you can try it a thousand times, and it would not make a diffreance.
Anyone? (sorry to bumb)
I have the same problem. Though I read on someplace that the screen is actualy getting pressed somewhere. try these steps and check after each try.
1st: Massage the screen softly all over.
2nd: Take a something very thin and move it under the edges of the screen.
3rd: (this on is the one that usualy works for me) try to tap softly on the back of the screen.(The aluminum plate) tap it all around the back of it.
4th: (this is the last way out when step 3 doesn't work for me.) Tap softly around the screen.
Gonna put up a video on youtube on how I do it. so you get to know how hard to tap and stuff. Since I guess we're not the only people with this problem.
Edit: Ehm. does anyone know a good free webcam recording program so I can make a video.
Ive already tried those steps. did not work
Then open the monitor part of the phone and press on the backside of the LCD.
Yep, thought the same. Ive tried to open the casing of the monitor part, but its pretty hard to get the plastic cover off
Ill try it soon again.
Thanks MiZore for ur active answering
No problem, but if you find a solution that lasts please write how here. Because I also have this problem. You have to use a little force to the the cover off. There is a dissassembly guide somewhere, I can find it for you if you haven't used it already.
i dont have that guide
Here's the guide
http://wiki.xda-developers.com/index.php?pagename=HTC Universal Service Manual
I've found another temporary solution. Take a good grip on each side of screenpart of the universal, then bend it softly back and then forth. This hasn't failed me once yet. But still no permanent solution.
gonna open mine and put something that will apply a constant pressure to the back of the screen like som cotton or something simmilar. I'll let you know the results.
Also, do you use a replacement battery or the original that came with the Uni?
Okay I opened it up today, and I think I've found the problem. Though not 100% sure. From my inspections one of the cables(small ones inside the silver tape) on the flexcable is not connected. and sadly I'm not that skilled with fixing it. So I'm gonna order a new one. I will tell you if it helps.
Okey, so I continued working on the uni today again.
Ive de-assembled the entire screen section. inspected it if anything looked broken. Wich was not the case.
Re-assembled everything again. but I still have the same problem.
As far as I know I use the retail battery
When I have some spair time ill try to look for some damaged cables.
I dont see the future of this device very brightfull
erlerain said:
Okey, so I continued working on the uni today again.
Ive de-assembled the entire screen section. inspected it if anything looked broken. Wich was not the case.
Re-assembled everything again. but I still have the same problem.
As far as I know I use the retail battery
When I have some spair time ill try to look for some damaged cables.
I dont see the future of this device very brightfull
Click to expand...
Click to collapse
Well I had to cut open the gray cover for the cables to see the damage.
But I'll see what happens when my new cable arrives.
I've installed the new cable and that fixed the touchscreen for me.
But now my sound won't work for some reason....