Related
Hi guys,
ive had my exec for about 2 weeks now. In the last week it has started to randomly loose network signal. It keeps searching till you either soft reset it or turn flight mode on and off. It will find a signal in about 10 seconds after that.
Is this there a 'dont keep loosing signal' setting that im missing?!
Mine does the same thing - annoying as hell! Not worked it out yet.
Are you talking about telephone or GPRS signal ( U or G )
Phone signal
everything! it looses all signal.
I called o2 and they want me to go into an 02 shop for them to have a look at it before they give me a replacement
The are all 'handset trained' apparently.
I also called o2 a week ago stating the same problem, They gave me a refferance number and said they will look into it, But of corse 1 week later they have not called me, So this afternoon i will find the referance number and give them a call.
I will post ther Bollox answer on here tonight
John
Same problem here with a MDA Pro. I ahve noticed that this happens when I am roaming in Germany as well. Very anoying. That and the thing freezing in a call and needing a re-set. This is my second one as the first one the screen portion became loose, happened on the one before as well.
I have the same problem althoughmine will refind the signal after about a minute. It seems to disappear whenever I ask thephoneto do something new (open a program etc).
I finally persauded T-Mobile to exchange mine so I'm getting a new one delivered tomorrow.
I'll let you know if that fixes it!
Andy
My XDA2 used to lose its ability to communicate if I was out of a signal area for more than 15 minutes, but I haven't had it happen yet with the Exec. A soft reset or Flight Mode on/off cycle would fix it.
It is frustrating but didn't happen often.
Well i phoned o2 and they said there was still no answer and that no one else had complainded about this, So i told them of this forum......
As per the last post i have also had this on a 2 and 2i, and i gree if its out of servie for a few mins its seems to give up looking for service until you reset.
mine has done it overnight befor, i looked befor going to bed and it had just the 3 dots flashing where the aerial should be. the next morning it was still the same, quick soft rest and into full service, thats when i first rang o2
John
I've had this on all my XDAs in the past, and seems to continue with the Exec.
Very annoying, but not sure what can be done about it.
Ant
guys,
wait for a rom upgrade from o2, ( with new radio rom)
that should solve the problem.
happens with xda, xda2, skipped xda2-i and xda2-s,
and now it's back.. :roll:
Hi Guys, I have been having this problem for weeks with my MDA Pro. I convinced myself it wasn't the phone and that it was T-Mobiles Network. In desperation last night I spoke to T-Mobile about the problem. They told me it was a faulty phone and that I would have to contact the supplier of the phone and ask them to replace it. I tried to explain others had the problem and that I wasn't happy to have to send my phone off and wait for a replacement. But no avail. So I sat down at home and looked at the settings. I think I might of cured it! Maybe it is a fluke but by clicking the signal meter and going to settings, then changing network selection to manual it has stopped hunting when it loses signal and quickly re-picks it up. HNope this helps others.
Giles.
abarthsmart said:
changing network selection to manual it has stopped hunting when it loses signal and quickly re-picks it up. HNope this helps others.
Giles.
Click to expand...
Click to collapse
Defenitely...that did it.
I had the same in Holland with KPN: while switched to manual no more problems.
In Romania however, where I also have UMTS, I had to switch it back (or it switched itselve back, after changing SIM card, I don't remember) to AUTO.
There it switches from GPRS to UMTS if UMTS signal is OK.
Huib
Ok, i have the same problem. Have GPRS Always on set in registry and 10 minutes ago, my MDA Pro lost GPRS connection. It trys to reconnect all the time. But no Connection can be build up. After Flight Mode and back, i get a connection immediately. But on start of MSN Messenger, it loses the connection again and does the same loop like before. Only a softreset brings my connection back to live.
Looks like a ROM issue. Maybe GSM or CE.
I am delighted to say that my replacement MDA Pro seems much more stable in the signal department. Although I still loose signal ocaasionally, I no beleive that is due to poor signal area and not the phone...
If you phone isloosing and reconnecting all the time then like mine it is probably faulty! Hopefully the ROM upgrades will sort out the last few issues I'm having!!
I love this phone!!
Same problem with JASJAR
People still have this problem? i'm using radio 1.03.01. When i used the original firmware, the phone part would lock up (Would get the busy - wait 15 seconds and try again, but it would never clear - had to soft reset)
With the 1.03.01 radio, i still get disconnected, but it'll find the signal again after a few retries - which is very bad! I rely on the phone at work, and people can't get through when it's disconnected. I have full signal strength (4 bars) so it's a software/hardware problem.
It looks like maybe it happens more frequently when charging or activesync'ing, than when it's disconnected from usb.
Can anyone confirm having the same problem, and it getting better or FIXED with the new radio firmware? If not, i'm going to have to return it.
Michael
I am using radio version 1.04.02 on the O2 exec, although i use a Vodafone SIM (supplied by work!). Mine suffers from the same problem, mainly at home, which is a very odd signal area for Vodafone. I can go from no signal to full signal to none again, and yes, sometimes it drops completely and needs a soft reset - bingo! full signal again.
Switching the network type from auto to GSM does seem to make the unit a little happier, but i need to use WCDMA when possible, so i leave mine on auto and live with the dropouts!
Lets hope the next rom fixes the problem.
Cheers
Paul
I have the same problem with my XDA and O2. a soft reset nor a full reset have been able to fix the problem. :roll: is the new rom version available as yet?
Quite often these days I am getting the issue mentioned above. Even soft resets do not seem to help. Until I reset a few more times.
What might be the cause of this? Thanks.
Hope someone might be able to assist on this. Thanks.
I'm also getting this message nearly every time I try to make a call. The phone then looks like it resets the connection with the cell tower and it successfully completes the call on the second try. Then the next time I try to call someone else it fails again. I came to this forum to see if anyone else has experienced the same problem.
Hey joej, I found out what might be causing the problem: make sure that your ActiveSync is closed before you try making a call. That fixed the problem for me.
Also, here's a quote from an email from one of my coworkers:
"Your Tytn was probably trying to dial a data connection at the same time that you were trying to dial voice and so it has to cancel the data request before you can dial out. There is a registry tweak you can do to the Tytn to keep the data connection always active when the phone is not in use and this may make it less frequent that you would have a problem
Activesync is supposed to stop when your data connection is unavailable. If you are making or receiving a call on the TyTN (or any GSM phone) your data connection will not be available and therefore not run. Do you have a lot of 3rd party apps running at startup as well? I have rarely had a problem with my Tytn and never during a call unless my battery dies on my BT headset mid call and then the device may get confused."
Hope this helps!
BlindDriver said:
Hey joej, I found out what might be causing the problem: make sure that your ActiveSync is closed before you try making a call. That fixed the problem for me.
Also, here's a quote from an email from one of my coworkers:
"Your Tytn was probably trying to dial a data connection at the same time that you were trying to dial voice and so it has to cancel the data request before you can dial out. There is a registry tweak you can do to the Tytn to keep the data connection always active when the phone is not in use and this may make it less frequent that you would have a problem
Activesync is supposed to stop when your data connection is unavailable. If you are making or receiving a call on the TyTN (or any GSM phone) your data connection will not be available and therefore not run. Do you have a lot of 3rd party apps running at startup as well? I have rarely had a problem with my Tytn and never during a call unless my battery dies on my BT headset mid call and then the device may get confused."
Hope this helps!
Click to expand...
Click to collapse
thanks for the update, i however am experiencing this issue once in a while and it is not with the activesync running nor a data connection going on. ugh..... guess mine is odd
Me too
Thank so much for the post count me in there too. I am southern central PA and just last week this started happening to me too. I have an 8525.
I have no acrive data connection nor any apps running that force a data connection. Every morning I have been resetting the phone 5-6 times before the freezing stops and it works. So annoying.
I am suspecting it is a network issue with cingular and them upgrading to 3g in my area. I suspect it as I had to travel north this week and discovered 3g coverage in Harrisburg so I am betting that is it.
I feel your pain and I have no fool proof thing to do on the phone to fix it. But man the phone on the 3g is fantastic.
duman95 said:
Thank so much for the post count me in there too. I am southern central PA and just last week this started happening to me too. I have an 8525.
I have no acrive data connection nor any apps running that force a data connection. Every morning I have been resetting the phone 5-6 times before the freezing stops and it works. So annoying.
I am suspecting it is a network issue with cingular and them upgrading to 3g in my area. I suspect it as I had to travel north this week and discovered 3g coverage in Harrisburg so I am betting that is it.
I feel your pain and I have no fool proof thing to do on the phone to fix it. But man the phone on the 3g is fantastic.
Click to expand...
Click to collapse
yup, everything rocks in it except the phone functionality really needs to be improved to be more usable.
do you know how i can use the phonepad to do t9 for replying SMS ? right now i am finding it hard to do so as i need to use the normal input methods which is not as easy as a normal cellphone
omg I'm from Singapore using Starhub think I'm having the same problem too. Dopod 838 pro.
A soft reset works for me, but very frustrating coz you dunno whether you are missing calls - the screen shows mobile is up with signal and all but people can't call in.
Just started happening to me past few days but then again I just took over the phone from a friend who bought it 3 months ago (latest batch)
So frustrating. ... seems related to the activesync.. but then again still happens when activesync's not involved.
duman95 said:
Thank so much for the post count me in there too. I am southern central PA and just last week this started happening to me too. I have an 8525.
I have no acrive data connection nor any apps running that force a data connection. Every morning I have been resetting the phone 5-6 times before the freezing stops and it works. So annoying.
I am suspecting it is a network issue with cingular and them upgrading to 3g in my area. I suspect it as I had to travel north this week and discovered 3g coverage in Harrisburg so I am betting that is it.
I feel your pain and I have no fool proof thing to do on the phone to fix it. But man the phone on the 3g is fantastic.
Click to expand...
Click to collapse
Same here anytime Cingy plays with towers, have you ever got a message stating the call can not be completed at this time? Been getting that one lately as well.
I think that it could be an issue with the phone heightened by the nature of the cell network.
I am wondering if the phone has issues handing off between cell towers as I have the band tab active and there are freq choices so I wonder if the phone even on gsm has some issues dealing with hand offs.
I locked it on gsm and still had issues with the phone. I locked it on 850 and still had phone issues. Put it in auto for the freq and still had issues.
On the U network on Cingular since its the only one the phone is excellent. Data and voice work great. So it will get better in the US for us on Cingular. But man its going to be really annoying during the roll out.
I'm on T-Mobile and I'm seeing this problem as well. (It didn't go away after closing ActiveSync like I said it did earlier.) The weird thing is that this wasn't a problem until about a week or two ago; now all of the sudden it's happening constantly.
Also, I just installed the newest HTC ROM (1.35.255.2) yesterday and now my phone has started to drop calls. I've never had a problem with dropped calls in the 2.5 years I've lived in this apartment.
Ain't technology grand?
Well things have not improved for me. Today after 8 resets the phone finally settled down and did not freeze and was able to get on the network. It has been terrible for me the last 2 weeks...
I removed the eten dialer skin I was using. I wanted to make sure it was not due to replacing the Cingular phone skin.
We shall see tomorrow if the phone is able to work without multiple resets..
If not it is off to a hard reset and re-load to see if that improves it any...
I have taken the plunge and did a hard reset plus reinstall of everything. I had the same apps installed again and the problem seems to be gone now. *touch wood* hopefully this doesn't come again... a restore takes too long. I have also installed Sprite and did a full backup of the phone including the memory card just to be safe.
This problem started for me this morning. (NYC/NJ Area - USA). I did a hard reset (actually, two) this morning, and it didn't fix it, even when the phone first finished the initial load (in a virgin state). Then, around 11:00am, it began to work again. Now, it's about 6:30pm, and I need the phone to call home to tell them I'm gonna be late, and it's out again. Seems like it's something not to do with the phone, but with the network (I hope). It won't connect in GSM, UMTS, or AUTO modes, FWIW.
Oh well, sure hope it doesn't takle two weeks to "go away".
returned
Well I returned mine. Did the warrenty exchange. So far so good. No freezing and the phone seems to hold onto the network ok now.
I truly believe mine was defective. As the phone would show searching and not connect to the network.
I think that not being able to make a data connection is a network issue as it clears up in a few days.
pvs said:
This problem started for me this morning. (NYC/NJ Area - USA). I did a hard reset (actually, two) this morning, and it didn't fix it, even when the phone first finished the initial load (in a virgin state). Then, around 11:00am, it began to work again. Now, it's about 6:30pm, and I need the phone to call home to tell them I'm gonna be late, and it's out again. Seems like it's something not to do with the phone, but with the network (I hope). It won't connect in GSM, UMTS, or AUTO modes, FWIW.
Oh well, sure hope it doesn't takle two weeks to "go away".
Click to expand...
Click to collapse
also in the same area, experiencing similar problems within certain specific locations. Noteably these are locations that I get SPOTTY UMTS service, so I assume a tower upgrade is in progress or something that is causing this. Where I have full umts service, the problem does not occur.
at times i have signal, but calls don't come through (rings to calling party, but goes to voicemail before my device rings).
This is something related to 3G because when the sim is put in a blackberry 8700c, everything works A-OK.
Glad to know i am not alone in this
I have similar problems. Especially in the university of Hannover. There is UMTS. Since a few days Data Connections via Active Sync don't work.
Before I had problems with calls. For example freezing during call.
And of course in the university and on other places I have often to do calls twice.
I called O2 for that problem. They are upgrading the cell around the university to HSDPA.
Hi to all !
I had the same problems, then i removed the microSD card and the problem was gone. Now i am testing the phone without miroSD card. I forgot to say that i had the problems with boot too(No GSM) and now it boot perfectly.
Best regards
O2 XDA Trion (dopod rom)
I finally had to return the phone under warrenty. It degraded to no gsm all the time fresh from a hard reset with no mem card. The new device has been flawless radio wise for a week now.
Problems with XDA Trion SOLVED !!!
Hi again !
The microSD card was NOT the problem ! I tested the phone without SD card but that was not the problem. Then i go to my provider and change the SIM card with new one (the old one was very old so i buy new one) and wauuu it works. The XDA TRION needs the sim card with UMTS suport then it will work fine. So far NO freezing at all. I will let you know in a few days if something strange will hapen.
Best regards
Hi, to all with the problem “The operation failed” when trying to make a call:
Try to switch off bluetooth (specially if you are in UMTS (CMDA) network) and then try to make a phonecall again.
For me this helped to solve it.
First I also thought that it’s only a Provider network problem (I have 2 different providers, with one it works, with the other I have the “operation failed” problems).
So it is 100% a phone software problem. (Shame to HTC)
Give feedback if it helped you too.
My dual is strangely working from almost a week now. He didn't receive any call during a few minutes and then receive the sms from Orange telling i've missed some call. Form time to time I also can't phone or suddenly can phone again. Half an hour with Orange support when we try almost all that's possible on line dut that didn't help, and that's wronger and wronger alllong the day.
So It's now send by Orange to HTC and I'm waiting.
Did you heard somethings like that? Is it a Dual Known problem? or an Orange room problem?
Any answer welcome....
The Icon on the top said that the reception is good (three vertical lines)
and the sim card work well on other phone (tested on a Nokia and a Touch)
New HTC Dual received today.
The new one's working well untill I add some softwares.
The Niki again began to receiving call from time to time, call from the Nki still working.
The problem began after updating Norton security and adding s2u2.
Didn't really know which one is causing the problem, both are working well on a touch.
The only difference between my Touch and my dual is that the dual had am Orange room. Did you have information about that?
More trying.....
After a week of working, today, the problem of call receiving began again and is worse and worse along the day finishing with no call receiving and no calling from the niki possible. It didn't recognise any provider (at the beginning of the day, it find Orange and I can phone but not receive any call, all are going to my voice box.
I hard reset again the Niki, and install my last working backup with no more result than a non working phone but only a pda.
Carefully installing again quite all my software after a hard reset and the phone is working now perfectly.
The only think I found different from the last try is the small pop up who open when clicking on the icons on the top (connection, sound...). The pop up has desappear when the Niki's not working. The problem is that I didn't know which software is causing the problem.....
Any idea?
The problem is also only at work..... So may be, something in the surounding seems to have an effect on the Dual reception. Strange as Iphones, Touchs or Nokias seems to have no reception problem in the same room.
Ive also have the same problem, but ive solved it by disabling 3G and just going with GSM on "band" selection.
Can you see your network signal bar having one line only then this is the solution for you. Just activate 3G on sites with good signal.
Thanks for the advice, will try.
As my working place is near some IRM machines (working in an Hospital), Is it possible than my problem arise when all machine are working at the same time?
As the hospital is big, I think than almost one is working when I'm at work, but as the problem arise from time to time, not regulary, it look like something affect the NIKI reception and perhaps only the 3G. To confirm that, I left from time to time the connection when I walk just along the place where all IRM machines are.
Anybody can confirm that?
muzikfreakah said:
Ive also have the same problem, but ive solved it by disabling 3G and just going with GSM on "band" selection.
Click to expand...
Click to collapse
I've try To select GSM only and it works well.
muzikfreakah said:
Can you see your network signal bar having one line only then this is the solution for you. Just activate 3G on sites with good signal.
Click to expand...
Click to collapse
The signal is almost very good even when calling and receiving calls is not possible.
So, it seems that magnetic fields created by IRM machines can affect 3G+.
If the problem is due for example by the size of the walls, then 3G+ will never work at this place nor the GSM.
Just talk yesterday with an Orange Tech.
The UMTS antennas in the surrounding are at the same place than the GSM antennas, so my office had the best theorical coverage possible in the town.
The UMTS waves be affected by electromagnetic devices in the surrounding explaining why call can from time to time be directly rejected to the answering machine even the connection icon on my Nike is always with three lines and didn't change. It explain also that, when the phone card is inserted in other phone without UMTS, it works without any problem.
So thank again to muzikfreakah for giving me the solution. However UMTS seems to be not a very useful add.....
Is there any utility to switch automaticaly from an auto search to a maual search on a time base? Will be useful for me.
Hi i had the same problem, and found that it was the new S2U2(Newer then 0.98), that messed it up.
Im using 0.98 at the moment, and it works fine.
Anything newer than 0.98, hangs any incomming calls.
The one calling can often hear up to 10 rings, and my phone rings half a tone, when the caller hangsup, so theres no time to answer the call.
Thanks for your advice muuu, but in my case, the problem appear only from time to time at my office. So the theory involving electromagnetic fog seems the best. UMTS work fine when I'm outside work or at home and never miss a call.
However, when at work, I'm only sure with GSM to receive or make call. Seems to depend of the use of IRM (just near one of the bigest IRM machines concentration in Europe with some still under development).
S2U2 is working perfectly even with the latest version if I respect the no 3G at work and switch it back when not working.
Hope this may help somebody in the futur
Thanks I had the same problem so removed S2U2.
After talking with IRM experts, it seems that I'm rigth..... IRM interfer with 3G and Wifi and not with GSM
Switching to diamond a few month ago and never had such problem with the diamond!
Nike seems to be the only phone affected and mine after stop working during holiday's was changed by Orange for the second time. Seems to work well now for my wife, I've not tried again at work.
Bit of a n00b here, so apologies if I've posted this in the wrong place.
For the last ten days or so, my Touch HD has been experiencing issues when placing outgoing or receiving incoming calls. Despite apparently showing full 'H' or '3G' signal strength, a number of incoming calls are dropped, seemingly at random, and redirected to voicemail without the handset receiving the call, and without the caller hearing any 'ringing' (i.e. straight to voicemail).
There is no consistent pattern to these occurrences; in a test of 20 consecutive calls placed 30 seconds apart, the first three were directed to voicemail without ringing, followed by two successful consecutive calls, followed by a further 15 voicemail redirects.
Issues exist when placing outgoing calls too; in a further test of 20 consecutive calls, all but the penultimate attempt failed to successfully place a call; 19 of the attempts resulted in the handset displaying a "dialling" message for around 40-60 seconds, before a 'beep beep beep' indicated that the attempt had failed.
While most of the time, these failures occur while the handset claims to have acquired full or near-full signal strength, there have also been a number of instances where the handset has ditched all cellular connections, and goes from full 'H' to no service whatsoever; the only way to work around this is to then turn the phone radio off and back on again via the communications settings menu.
This is a standard HTC Touch HD acquired off network, and running mostly vanilla programs; HD Tweak is installed, but the only settings changed have been cosmetic.
ROM: 1.56.405.1 (43972) WWE
Radio: 1.13.25.24
I've been a WinMo handset owner for ten years, and I'm used to tweaking and customising devices, and while I'm no expert by any means when it comes to ROMs and the more technical aspects of these handsets, I do know what not to touch to avoid buggering the handset right up.
Aside from scratches to the screen (caused by a chipped stylus!), it has never been damaged in any way (dropped, knocked, bumped, crunched or moistened), and certainly nothing has happened in the last two weeks that could have been responsible for this kind of tits-up.
I've done everything I can think of short of a full hard-reset.
So... should I be considering a hard-reset? Is this likely to be a software/settings glitch rather than a hardware problem?
I'd be hugely grateful for any suggestions that members can put forward - and I'd be even more thankful if you could use the simplest language possible for my tiny mind to comprehend.
Huge thanks in advance for any help that you can offer.
I had the exact same things happen to me (although not quite as frequent). It happened after I started experimenting with flashing cooked ROMs to my device and upgraded the radio version to 1.14.25.24 which is what I think caused the problems.
I recently installed the rilphone.dll to go with the radio version (the cab has been added to the beginning of the thread for Radio 1.14.25.24 in the ROM development forum) and this seems to have fixed my problems.
Something else that should not be ignored is the problem may simply be your network operator - I would suggest you repeat the test when in another geographic location as the problem could occur when there is a shortage of capacity between your network operator's switch site and the base station to which you are currently connected.
Try that first, and if you don't get anywhere, consider upgrading your radio version to 1.14.25.24 using USPL and installing the accompanying rilphone.dll from the cab file. There are some very comprehensive guides to flashing custom ROM images in the ROM Devlopment forum, and flashing a new radio version will not require a hard re-set or any loss of your personal data or installed applications, although there are always risks involved when flashing new software to your device, so make sure you are aware of the risks before you proceed.
Good luck!
Budadank, many thanks for your notes - I'll give your suggestions a go, and hopefully that'll resolve some of the issues, or at least shed some light on the problem. I'm relieved to hear that I'm not the only one that's had this problem, and glad to hear that you managed to get it sorted; there's hope for me yet...
Cheers!
Same problems here with stock firmware
I tried other firmwares and came back to original in order to avoid these
problems with no luck
I also had the problem that I hear the other person fine but he does not
hear me (about 50% of the calls) and eventually the call was dropped
My operator is considered good
My N95 is 200% better than my Touch HD in the matter of phone -signal quality
It seems to me that the phone always tries to switch betwen 3g and gsm
The only "solution" I could find was to disable gsm and use only 3G...
i had a completely different experience with my N95. the reception quality was much worse than that of my Touch HD, and it would always do exactly what you said your HD does: dropping calls, directing calls to voicemail, although signal was full, etc. My HD had this problem only once and then I realised it was the SIM. After I had it changed, no more problems. So you could try to change your SIM, too.
On O2?
I had a similar problem switching from Orange to O2 on my HD.
I found this thread on the O2 forum that may help.
http://forum.o2.co.uk/viewtopic.php?t=23749
I did the sim bit in another phone to "provision" it and it seems to be staying connected better.
The reception is still poor but it doesn't seem to drop as much.
Not sure if your on the same operator but might be worth while trying?
I dumped my Orange contract after "the text" fiasco a few weeks ago and went with O2 simplicity but its pretty poor here, so I might end up back with Orange although without the 15 months of my contract remaining
Cheers
BimB
I put a new SIM 3 months ago.
The SIM does not seem to have any effect at the HD dropping calls
while in Auto mode.
In WCDMA mode the HD stays connected (if and when there is 3G signal)
In N95 with the same SIM I don't have any problems
it realy works
try this , it realy works
http://forum.xda-developers.com/showpost.php?p=4473103&postcount=165
I am in the same position, moved from Orange with their fiasco to O2.
My signal where I live was fine with ORange but shocking with O2.
I have put my sim in an old Nokia and the signal is fine and I can make calls.
I have spoken to CS and got the usual "your phone isnt supported" stories, and she tried to get settings but couldnt do it, but also said my sim was provisioned.
I have tried all the different radios, from 1.14, to 1.16 xperia, to 1.17 and no difference at all (well 1.17 made the phone unusuable for me).
Im pretty much fed up of it really, my HTC is a brick when im at home as its impossible to make calls with.
Hi all,
I work in a company who have just dished out over 100 HD2 phones to their staff... we're on call and are having some problems with the handsets missing calls and dropping calls mid-call, and I just want to know if we're alone in this, or if it's a common problem, or better, if anyone knows of a solution!
We use Orange (UK) as our carrier, the phones are NOT orange branded....
When we get a missed call, we can be in an area with good coverage (3G or otherwise, it doesn't seem to matter). The person calling us gets a ringing tone as normal, but the phone doesn't seem to do anything (ie, no indication that it's getting a call coming in). Once the caller has given up (or been directed to answerphone) we do seem to get a message telling us that we've had a missed call, but this is a text message, not a windows mobile message, and can be upto 4 hours later!
We've also had situations where an HD2 has rung and we've picked it up after one ring to be informed that the caller was about to hang up as it'd been ringing at their end for over a minute!
The other issue we have is with the phones dropping calls mid-call both when taking or making a call... The phone handset shows good signal even when it drops the call... At first we thought it was people touching the hangup button on the screen with their cheek, but I've now witnessed the phones do this when held away from the caller's face and even when it's been on speaker phone waaaaayyyyy away from anything that could touch the screen or buttons...
Oh, and we're running software version 1.66.405.2 on all of the phones, and it appears that the problems are occurring on many (if not all) of the phones... They're all running BsB Tweaks and have all been setup in exactly the same way...
Anybody got any ideas? They seem to be a lovely device for everything else, it just seems that the actual telephone side seems a bit flakey...
lol... every problem you just described was happening to our company when we were using the Orange network in the UK.
We left Orange exactly one year ago after almost going legal with them due to their extremely shoddy service plus underhand and downright illegal activities with our account.
To cut a long story short...
When we took out our contract we bought every line as sim only and Orange gave us a hardware fund to buy our handsets as and when we needed them.
Turns out though... every time we bought an offline handset they were putting it through as an upgrade! This obviously increased the length of contract for the each connection in every purchase. The very definition of an upgrade in Orange's own terms of service (at that time, they may have changed it now) did NOT include buying a handset for a SIM only connection.
On top of this we had the exact same network/service problems you describe with ALL of our handsets (including the non winmo ones), plus many other other issues with their network/service.... missed calls not actually ringing the device.... text messages delivered late and voicemail notifications sometimes up to 6 days late. Dont even get me started on the dropped calls.
When it came down to the month we were supposed to be out of contract Orange told us that we were still in contract and we owed them £70,000 plus the full price of all of our handsets if we wanted to leave!!!!
Well... we told them they were talking rubbish and after a lengthy process going back and fourth with their legal department they eventually admitted defeat. They didnt have a leg to stand on really so Orange didnt get a penny and we kept all of our hardware.
Apologies for the lengthy post there i was trying to keep it short and keep my post in context. What i am trying to say is...
In my opinion your issues are more than likely down to the Orange network then anything else... but they will REFUSE to admit a problem. They also will not support your handset if you didnt buy it directly from them.
ian.hennam said:
Hi all,
I work in a company who have just dished out over 100 HD2 phones to their staff... we're on call and are having some problems with the handsets missing calls and dropping calls mid-call, and I just want to know if we're alone in this, or if it's a common problem, or better, if anyone knows of a solution!
We use Orange (UK) as our carrier, the phones are NOT orange branded....
When we get a missed call, we can be in an area with good coverage (3G or otherwise, it doesn't seem to matter). The person calling us gets a ringing tone as normal, but the phone doesn't seem to do anything (ie, no indication that it's getting a call coming in). Once the caller has given up (or been directed to answerphone) we do seem to get a message telling us that we've had a missed call, but this is a text message, not a windows mobile message, and can be upto 4 hours later!
We've also had situations where an HD2 has rung and we've picked it up after one ring to be informed that the caller was about to hang up as it'd been ringing at their end for over a minute!
The other issue we have is with the phones dropping calls mid-call both when taking or making a call... The phone handset shows good signal even when it drops the call... At first we thought it was people touching the hangup button on the screen with their cheek, but I've now witnessed the phones do this when held away from the caller's face and even when it's been on speaker phone waaaaayyyyy away from anything that could touch the screen or buttons...
Oh, and we're running software version 1.66.405.2 on all of the phones, and it appears that the problems are occurring on many (if not all) of the phones... They're all running BsB Tweaks and have all been setup in exactly the same way...
Anybody got any ideas? They seem to be a lovely device for everything else, it just seems that the actual telephone side seems a bit flakey...
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Click to collapse
Having the exact same problem here so it can't be a carrier problem. This issue goes hand in hand with the switching of bands problem reported in another thread. The only solution as of right now seems to be turning off 3G network-capabilities completely until we get a radio that functions as it should. Would you mind contacting HTC? I think that a company threatening to sell their devices due to bad support on their part might make them do something about it. Us regular consumers they just ignore.
Toss3 said:
Having the exact same problem here so it can't be a carrier problem. This issue goes hand in hand with the switching of bands problem reported in another thread. The only solution as of right now seems to be turning off 3G network-capabilities completely until we get a radio that functions as it should. Would you mind contacting HTC? I think that a company threatening to sell their devices due to bad support on their part might make them do something about it. Us regular consumers they just ignore.
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imo... its definately a network issue....Which carrier are you using?
i have HD2's on Vodafone and T-Mobile (both UK) and do not have any of the issues i had previously with Orange (didnt have HD2's at that time though so maybe its just unbranded HD2's on Orange?)
Audio Oblivion said:
imo... its definately a network issue....Which carrier are you using?
i have HD2's on Vodafone and T-Mobile (both UK) and do not have any of the issues i had previously with Orange (didnt have HD2's at that time though so maybe its just unbranded HD2's on Orange?)
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The same carrier I used on my Touch HD and had no problems with(Saunalahti). Going to try the new 2.09 radio and see if that solves my issues.
Toss3 said:
The same carrier I used on my Touch HD and had no problems with(Saunalahti). Going to try the new 2.09 radio and see if that solves my issues.
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Which country?
It would be helpful to actually post some details!
Like i said above... it could be the HD2 on your particular network that has an issue.
I really dont think its a handset problem as if it was literally everyone with an HD2 would be going legal!
Ive been using HD2's since Novemeber 2009 and havent encountered any of the problems described in this thread.
Audio Oblivion said:
Which country?
It would be helpful to actually post some details!
Like i said above... it could be the HD2 on your particular network that has an issue.
I really dont think its a handset problem as if it was literally everyone with and HD2 would be going legal!
Ive been using HD2's since Novemeber 2009 and havent encountered any of the problems described in this thread.
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My HD2 is switching networks and dropping calls whenever it feels like it. Currently using HSDPA only with GSM + UMTS. I'm guessing my problem is more related to the switching of bands than anything else. Why it would loose its connection from one second to the next is beyond me, but this is a known problem.
Toss3 said:
My HD2 is switching networks and dropping calls whenever it feels like it. Currently using HSDPA only with GSM + UMTS. I'm guessing my problem is more related to the switching of bands than anything else. Why it would loose its connection from one second to the next is beyond me, but this is a known problem.
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Thats a slightly different issue to the OP. Your problem does indeed sound like it is down to band switching. There are a few threads on these forums about this as you already know.
Audio Oblivion said:
Thats a slightly different issue to the OP. Your problem does indeed sound like it is down to band switching. There are a few threads on these forums about this as you already know.
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I know, but I think the underlying problem is still the same - I've had plenty of calls dropped even when having full bars. Could be a carrier problem, but due to the amount of people having similar issues I'd say it's a hardware/software problem.
Toss3 said:
I know, but I think the underlying problem is still the same - I've had plenty of calls dropped even when having full bars. Could be a carrier problem, but due to the amount of people having similar issues I'd say it's a hardware/software problem.
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with the band switching issue im unsure... i dont have the problem on any HD2 so i cant possibly comment what the cause could be.
But the OP in this thread has other issues unrelated to to the band switching problem... voicemail notifications delivered late... calls being missed due to phone not even ringing etc... these are NOT related to dropped calls caused by band switching. Im 99.99% sure they are network problems having seen the exact same issues on the exact same network myself.
Audio Oblivion said:
with the band switching issue im unsure... i dont have the problem on any HD2 so i cant possibly comment what the cause could be.
But the OP in this thread has other issues unrelated to to the band switching problem... voicemail notifications delivered late... calls being missed due to phone not even ringing etc... these are NOT related to dropped calls caused by band switching. Im 99.99% sure they are network problems having seen the exact same issues on the exact same network myself.
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You're probably right and as a user of the same network you probably know better than I. Was just trying to be helpful.
Toss3 said:
You're probably right and as a user of the same network you probably know better than I. Was just trying to be helpful.
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Maybe he has both problems? shoddy network service AND the band switching issue?
who knows as he hasnt posted back?!
What's interesting though is that we've previously had HTC Touch Diamond 2s, Touch Pros, iPhones (although only a couple) and standard Nokia boggo handsets with the same provider (Orange UK) with no problems.... It's only the HD2s that seem to be affected by these problems...
I'm not sure if it's a band switching issue... is this where it drops from 3G to GSM (or the HDthingy half way between!)? I have noticed the phone drop from full 3G to the H symbol at times for no apparent reason...
ian.hennam said:
What's interesting though is that we've previously had HTC Touch Diamond 2s, Touch Pros, iPhones (although only a couple) and standard Nokia boggo handsets with the same provider (Orange UK) with no problems.... It's only the HD2s that seem to be affected by these problems...
I'm not sure if it's a band switching issue... is this where it drops from 3G to GSM (or the HDthingy half way between!)? I have noticed the phone drop from full 3G to the H symbol at times for no apparent reason...
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er... you do know that H is faster then 3G right?
Its goes like this: HSPA>3G>GPRS>No data/only GSM
I assumed that you knew this if you were supposed to be supporting mobiles for your company.
If you have only 1 bar of HSDPA/HSUPA it is still faster then 4 bars of 3G.
Also... i sort of got at this in a previous post but the Orange network does not like it if you use handsets on their network that are not bought directly from Orange themselves. Your story is oh so familiar to me.
What i would suggest you try with one or two handsets is flashing them with an official Orange ROM for HD2. This firmware must be floating about somewhere as i do believe Orange have the HD2 on their books.
I don't support the phones, I just set 'em up and give 'em out... I'm a broadcast engineer who supports IT and Radio broadcast studios, not mobile telephones... as I said in my original post, I am on call with an HD2, which is a company phone and is dropping/missing calls... I just came on here to see if it's a known problem with HD2s, and if there's a solution, or if it's likely to be something with the network (Orange) which we may be able to jump up and down about and get them to resolve...
I had remembered it the wrong way around with HSPA and 3G, so thank you for clearing that up for me...
Is the band switching issue when it swaps between each then?
nobody else got any ideas?
*tumbleweed passes....*
I'm having similar issues on AT&T in the US. My callers get a fast busy after my phone rings a couple of times. It does not forward to voicemail. I have to force the phone to GSM then call the person back. UNACCEPTABLE.
Sometimes they get "all circuits are busy" message too.
Did you ever geta solution? My 3 year old x7500 is a better phone than this HD2 is at this point.
They probably won't tell you what equipment they have in your area (due to security reasons) but if they have Motorola based cellsites, then you're going to get these issues as the radio equipment struggles to pass from GSM to 3G and back again.
You are not alone........
I don't think this problem is necessarily restricted to Orange; my company had the same problem when rolling out un-branded Touch Pro devices to our users....and we're on the O2 network in the UK.
Our users experienced exactly the same symptoms - calls dropping, unable to answer calls before the other end hung up, etc...
It wasn't until we installed a ROM update from HTC on all the handsets that the problems....um, lessened...they got better but were still present at a much lower level than before.
I think that one poster has already suggested trying a different radio (i.e. the bit that actually handles the calls/band switching etc.), which is separate to the software (version 1.66.xxx in your case). There may be an HTC ROM update on their site - these usually include software and radio updates in one. You can find your current radio version by going to Settings | About Phone | Software Information - it's listed as "Radio Version" (and the latest is somewhere around 2.10.xxx - taken from a T-Mobile US HD2 I think).
When networks brand the HTC handsets, they also test the various radio ROM's on their networks, before loading a (suitably bloated) software ROM and known-working radio ROM onto the devices before shipping. This, in most cases, is something you can try loading on your unbranded devices - not so here, since Orange never released the HD2 in the UK (ok, don't shoot me - they did release it in very small quantities on their business tariff before pulling it due to "issues found in testing"), so they sure as **** didn't release an updated ROM for the device.
Your best bet, if you can't find an HTC ROM update later than 1.66 (which I don't think there is...yet), is to get involved with this forum in the Leo section. Learn about flashing a new HSPL and then try some other radio ROMs to see if any of them solve your particular problem. You'll have to devote a day to reading/learning before you get down and dirty with a handset....unless you have a few of these £500quid beasties you don't mind turning into paperweights!! Only trouble with this route is, once you've found a radio that works on Orange (and doesn't rinse your battery in two hours!), you're gonna have to repeat the HSPL/radio update process on 100 handsets, then re-install/re-configure each and every one.
Not a very inviting prospect (we "only" had 45 handsets to do!), but the end justifies the means. The HD2 is a marvellous handset - I know, I've got one (on T-Mobile UK ) and I wouldn't be without it.
Keep posting any questions/thoughts.....we'll be here to offer our "useful insights" and "helpful suggestions" as long as you can take it!!!
Good luck!!!
Mark.