Please help i am a newbie and i cannot get wctivesync and outlook to sync. It gives me a code 85010014, I checked on microsofts web site and still cannot figure it out. Any help would be greatly appreciated. Thanks...
Synchronization Error 85010014
Synchronization Error 85010014
ActiveSync reports a Synchronization Error code 85010014 because of one of the following reasons:
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Synchronization Fails because Application Data Folder is Redirected
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Synchronization Fails because Outlook is in Offline Mode
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Synchronization Fails because of Outlook script blocking
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Synchronization Fails because ActiveSync is incorrectly registered with Outlook
these are the four reasons that are given on the MS website. Unfortunately its a bit difficult to try and help as you give no info on what version of office/outlook you are using
Join the club...try this to help...
With great respect to all the posters on here, this succinct Activesync Troubleshooting Guide may be of some help to you....
http://www.pocketpcfaq.com/faqs/activesync/installation.htm
It includes a list of all error codes which may help you figure out what is your problem. For me, I am still in the I don't know what to do stage...
Thanks that helped, everything works...
Related
Hi Guys
Lately i'm having this new trouble...upon connecting my device to work laptop it's connecting and while looking for changes it's popping up with following information:
"Synchronization cannot be completed successfully. Reconnect your device and try again. If the problem persists , see the Microsoft ActiveSync Troubleshooter in Microsoft ActiveSync Help on your desktop computer."
After this error popup only 'Explore' button is enabled on my laptop's ActivieSync......
Please help me what I should do now .... I strongly believe that i'll get solution in this forum rather than O2 Customer support.
Awaiting all your expert guidances/suggestions...
Thanks in advance
I also latley get this same problem, I just sync again and its OK, but it never used to do this
Anyone to help me please .................
Hi, i got a probem with active sync: If you can..... help me please
Active sync is not working.
When i want to syncronize with PC Active sync requires atention.
Atention required:Connection not valid:Cannot open the connection '57600; Default'. This connection is not longer valid or does not exist.
please help!!!!!!!!
Anybody experiencing this problem:
snap(wm6.1) can't sync with exchange: account information not found error 85002009. qtek 9100 wm6.1 same error. qtek wm6.5 no problem. Bug in 6.1 or combi with exchange? Error points to nothing special, can't even find this error at MS.com.
did you check the certificate?
dont ask me how, i just read that someone had an issue with "account information not found" and they had mentioned that there wasn't a certificate from their exchange server.
Black_V!per said:
did you check the certificate?
dont ask me how, i just read that someone had an issue with "account information not found" and they had mentioned that there wasn't a certificate from their exchange server.
Click to expand...
Click to collapse
I read several topics(I have read a lot) pointing in this direction. A few hours back I installed the certificate as described in a manual pointing at activesync issues. No luck. And in fact, why would a "unofficial" 6.5 work without those certificates? But it does. So tonight I flash my snap to 6.5. And see what it brings.
I have a big problem here . I have installed Windows 7 with WMDC.
My computer can see the Touch HD, i can even aproach the maps.
But when the Device want to sync with Outlook 2007 i get this errorcode 0x85010014.
I have reinstalled Office 2007 and WMDC several times but no results, the HTC helpdesk could not help me with this.
I hope somebody can help me
Hi ZDriver,
it looks as if there are many thing which could cause you to receive that particular error code in WMDC.
You can try the following:
1)Error '0X85010014' frequently occurs from Outlook APIs. Backup the Outlook settings and try to reinstall Microsoft Outlook (as suggested above you have already tried this step, so jump to step 2)
2)Upgrade to a later version of WMDC available. When using Exchange Server, you can alternatively turn off the folder redirection
3)Make sure to configure your anti-virus or anti-spyware program to allow ActiveSync that it can send scripts to Outlook
4)Make sure that the Outlook copy your are using is registered and legal
5)Try to repair or reinstall WMDC
6)Try to delete the partnership on your computer and create it again
7)Perform a soft reset of your device
8)Check for sufficient RAM
9)Run Scanpst.exe, your Outlook PST might be corrupted
If PST corruption issue persists even after running the Scanpst tool, try to import its data in a different PST and synchronize. If this doesn't help, delete the original PST provided a valid backup is available. However, it is suggested to use a commercial Outlook PST Repair tool when no suitable backup exists. A PST Repair software can repair and restore a corrupted PST using powerful and safe scanning algorithms.
Hi Mastoid,
Thank you for your advice.
I did all the things you suggested but no results.
Can it be the 64 bit version ? there is no 64 bit specific driver.
Somebody else suggestions ?
What version of Win 7 are you using - 32 bit or 64 bit? Could it be that you need the 64 bit version of WMDC?
I too have had problems with WMDC and Activesync. I have found a solution that works for me so I don't get the error messages:
1. Delete ALL items you want to sync from your mobile.
2. Delete ALL partnerships from your mobile.
3. Sync with XP PC (which in my case has all of the correct appointments and contacts which is all I want to sync).
4. Delete ALL partnerships from your Vista PC.
5. Delete ALL items you want to sync from Vista PC.
5. Sync mobile with Vista PC - make sure the device name the Vista PC suggests is the same as the XP PC.
Then hopefully you can sync either PC without any activesync errors. I have over 2000 appointments and over 400 contacts, so there is quite a bit of info. Each sync in 3 and 5 takes about 30 minutes. Each second sync only takes 30 seconds.
Well you can try to fix the PST error with the help of the scanpst.exe tool. if you are missing this tool then do a scanpst.exe download and repair the corruption. if not able to fix the corruption with the help of the Inbox repair tool then fix it with the help of PST repair tool which is an easy to use application for fixing entire outlook and PST corruption.
Hello Everyone,
Am unable to sync exchange with HD2 (energy rom) i recieve an err with the following code 0x85010001. However, nothing wrong with my corporate exchange server if used on other devices.
Please urgent help is required
Thanks in adv
You should check the following as being the most common reason not able to sync with exchange:
- date/time on your phone
- is the correct cert loaded on your phone
- can you connect to OWA using web browser
Re: Exchange Sync Err
Hi,
date n time are correct as per the place i live in
how do i check correct cert? and can u please let me know where to install it from?
yes i can access OWA using fone's browser
thnx, wud appreciate your help mate
You need to have a valid SSL certificate from your mail server. But this is only the case when your company doesn't have a purchased SSL certificate but a self generated one. So if this is the case your company admin can provide you with the certificate.
Stan has it...