Database Users

ActiveSync 4.1: Contacts and Appointments with notes not syn

Hi,
Using ActiveSyng 4.1 (Build 4841), XP SP2.
XP Firewall settings look fine.
All contacts and appointments synchronized, no problem, but those with notes are not synchronized.
I can create a contact on my wizard, with notes, which is sync'ed with the laptop, but this sync stops whenever I change the notes on my PC...

I had a similar problem today.
I have my mda vario for a day now. last night I first played with it and synchronized it with my outlook (which is stand alone when I am not at work)
Today at work I started up my outlook and it synced with my server at work.
Then I synced my vario and suddenly all my agenda appointments disapeared on my vario.
Only solution was to sync with my laptop again without it being connected to the server at work

Hi,
I have the same problem, i erased qtek's memory, uninstalled office and activesync, delete all repertory and keys in regedit, but it changes nothing : it won't synchronize but with my work computer it is ok. I have put my pst files from house (data file from outlook) at work and it synchonizes too.
I don't understand :
it is not my QTEK 9100 because it synchronize fine at work
it is not outlook, pst file or activesync (4.0 and 4.1, both are tried)
so what is it ???
I am thinking that there is only one solution : format c: :-(
Please if you have an idea, help us !!!
Michaël
PS : it was ok before, but i don't know what i have done that made that it doesn't work, i have only Kapersky antivirus, no firewall and vnc (to control computer through internet)

Same problem here. Only i was using a Palm E2 and converted everthing to outlook. After synching, everthing but my appointments synched to my wizard. A bit of a catastrophy saving and reimporting the pst file.
Finally someone suggested deleting the profile, then resynching to outlook, providing all data is either on outlook or the wizard, as you have to option to copy everything from either source to the other, and presto seemed to work.
Still having problems with outlook though, after importing either archive or loading a different pst file, i dont seem to have all my info and it seems my calendar is always opening from an archive instead of outlook today.
Will reinstall outlook completely. In any case try recreating the profile.

I have destroyed andrecreate my profile too.
But i changes nothing.
I think that if you have take all data from your wizard, you have certainly lose your note, is it the case ?
I have forgotten to say that only data with note or contact with photo don't synchronize but if you delete all information from outlook and you synchronize your pocket that contains these data, outlook save the contacts, but after, if you add a new contact with note, photo or an appointement with note, activesync doesn't see them. If you change a contact with note/photo that come from the wizard (ie name...) wizard doesn't synchronize it.
The problem is that i don't understand what is the problem source....
Michael

I have destroyed andrecreate my profile too.
But i changes nothing.
I think that if you have take all data from your wizard, you have certainly lose your note, is it the case ?
I have forgotten to say that only data with note or contact with photo don't synchronize but if you delete all information from outlook and you synchronize your pocket that contains these data, outlook save the contacts, but after, if you add a new contact with note, photo or an appointement with note, activesync doesn't see them. If you change a contact with note/photo that come from the wizard (ie name...) wizard doesn't synchronize it.
The problem is that i don't understand what is the problem source....
Michael

What version outlook are you using? did you make sure that notes was checked in the list of programs to synchronise? Also be sure that wizard overwrites the pc data.
Other than that, if you want to try reinstalling outlook. Be sure to save an archive or backup first (I didnt really know how to reload the pst, ie from archive or backup because it shows on outlook as archived folder instead of outlook today! ?????) Thats my next step as well. I'm also going to try to install outlook 2003.

When I speak about notes it is notes contains in other data like note in contact or note in calendar.
The Note section synchrinize... but contact that have a photo or a note, note !
I have destroy all sort of data and it doesn't work, i am sure that it is not link with oulook.

Fixed for me, since I got a new computer. Problems seems to come from the version of ActiveSync. Funny enough, if I first get an error message when syncing, reinstall ActiveSync, then it works, if I do not get this message on first sync, then it does not work...

I think that it could be a good idea that everybody who had the same problem says what running programm is installed on his computer.
For me it is Kaspersky antivirus personna, vnc, nokia toolkit, nero 7, bluetooth driver, vnc.
I have others but i don't think that they could be linked with this problem

Nobody wants to reply ????

Hi Shoopy33,
I took me days to install my desktop properly. Microsoft is cleaning things now with the newest version. What you might want to make sure is that you have Genuine versions of both Windows XP, and Microsoft Outlook. That means that both Windows XP and Outlook need to have SP.
Many things could go wrong if you have a non Genuine version installed in Windows XP. For instance, if you have a Genuine Windows XP but with a non-Genuine Office XP with Outlook, you cannot just desinstall the non-Genuine Office XP, delete all registry files, and install a Genuine Microsoft Outlook version. You'll be stuck!!! It's a nice way from Microsoft to say FU.
Simply put, you'll need to reformat your hard-drive, reinstall everything fresh with Genuine Microsoft softwares that Microsoft will check online, and clone your HD for backup when you have a chance so that you don't have to reinstall everything again from A to Z. That'll take you time, of course.
Microsoft will not check which version of Microsft Outlook you have online, but the ActiveSync from Microsoft will check which version you have offline.

I had the same problems with my MDA Vario.
My solution:
1. export all contacts to separate vcard files.
2. in outlook click Help -> detect and repair
3. scanned my outlook pst file with c:\Program Files\Common Files\System\Mapi\1033\scanpst.exe
4. deleted all notes from my vcards
5. reinserted my vcards in my contacts in Outlook.
(6. i added my contacts notes as Notes in outlook)
now all synchronisation goes well: appointments, notes and contacts

Happens after new firmware
I have some contacts and appointments on my MDA Pro. They also synched well (MDA Pro ->PC). However, after I put the new T-Mobile firmware on my MDA Pro, "normal" contacts synchronize just fine, but those with photos or contacts do not. I suspect a bug in ActiveSync, but there is also nothing in the MS Knowledgebase about that :-/

I had this problem, and my solution was to erase pocket and format computer, but now, there is no problem.
I know that there is certainly a better solution, but I have not !
I can only say that it is a problem from the computer, because at work, it had ever well synchronised...
M.B.

Active Sync Contacts

Hello everyone. I am have an issue when try to syncronize my contacts via active sync 4.1. When I establish my partnership between my PDA and my laptop, I can choos the contact tab in te partnership wizard. Everything looks good until I actaull syncronize. When I sync, contacts does not actually sync. When I look at the setting on the PDA, I see that contacts is unselected and I cannot selected.
I have tried repair my office. Uninstalling an reinstalling outlook as well as activesync. This is very frustrating... Any ideas??!!?? :shock:

Not reinstalling ! Isn't the problem...
In your contact unsync, you may have photo or notes...
either you remove photos and comments, or you recreated your contacts by adding photos and comments to it since the pda.
I have an M3000 Orange and the same problem...

Still having a problem syning contacts with AS4.1
Problem: Contacts option greyed out in 8125's syning option
Info: Cingular 8125, Outlook 2003, XP, via USB, Acitve Sync 4.1
I have tried searching...found this post but it did not help since none of the contacts have photo's or notes attached.
Found this post: http://forum.xda-developers.com/viewtopic.php?t=30287&highlight=contacts+gray+grey
But it never resolved the issue. I did try the suggestions - but still isn't working.
This post: http://forum.xda-developers.com/viewtopic.php?t=9389&highlight=contact+setting didn't resolve the issue either.
Just showing that I did try and do a search and combed through many posts but no solutions were found....any other suggestions?
Thanks.

Just a guess... I had similar problems when I first got my phone. Any chance that you brought in your contacts via the Sim?
You can copy or move contacts from the sim using the phone's SIM Manager app.

Bringing in Contacts
Nope. The contacts that were in the SIM have not crossed over. I want the contacts that are in Outlook. But as long as contacts is greyed out I can't. Thanks.

Same issue
Hi:
I have the exact same issue on my 8125. The contacts box is grayed out on the device's ActiveSync Options (unchecked). I am unable to sync contacts. Any idea what is wrong? I searched everywhere without any working solution???

ActiveSync issue
OK, I have a pattern that I use all the time that keeps me out of trouble. Perhaps it will work for you guys. Verify that Outlook on the PC has all the data you eventually want on the Wizard. Then, on the PC side "delete mobile device" in activesync. If that finishes and everything gets deleted from the Wizard, fine. Disconnect the Wizard, remove activesync 4.1 and update to 4.5. Do a hard reset of the Wizard (sorry, everything will be wiped out), and after its fully rebooted, correct the time and time zone settings in the Wizard, and reconnect to the PC.
If the "delete mobile device" doesn't look like it worked, try just disconnecting the Wizard, uninstalling 4.1 and installing 4.5, hard reset of the Wizard and continue as above.
When you first set up the profile, in activesync, uncheck everything EXCEPT contacts. So only the contacts will sync the first time. After that works successfully, add the calendar and tasks. After that try adding other stuff to the sync profile.
Good luck,

Activesync doesn't sync Outlook Calendar

I've had pocket PC's for ages, but just got a Trinity. When i synced it however it synced everything (contacts, files, etc) except the outlook calendar for no rhyme or reason.
Anyone have some advice?

I am not quite sure, but I think you can solve this by disabling the extra networking facilities through: settings, connections, USB-to-PC.
Hope this helps.

i don't think that has anything to do with it..
i did try it though, but it still doesn't work

update on the situation...
i uninstalled activesync 4.5, and installed activesync 4.2... everything works perfectly.. In fact, i was even on the phone with Dopod support and while he was talking me through it, the tech support guy had the same calendar problem with activesync 4.5
very strange..

All phone contacts vanished

I'm sorry if there was any mention of this problem before, but I wasn't able to find it.
But what happened this afternoon was kinda troubling. I've just bought my HTC Hero, two days ago. I've synced it with outlook with 700 something contacts. And all was fine. There was some trouble with syncing, but all contacts were transferred to phone memory.
When out of a blue, this afternoon, I pulled my phone out of my pocket and all contacts simply vanished. Calendar was still intact, txts as well, all fine but the contacts.
When I came home, I tried to sync it again but it just synced two calendar notes. It synced as if all contacts were on the phone, but they were not. So I've managed to restore them by over-riding phone with PC.
Can anyone explain this? How do I know this won't happen again?
I'm using Windows 7 and Outlook 2007 as well as the latest edition of HTC Sync.
(maybe relevant, maybe not, I've managed to hopefully resolve the before mentioned troublesome connection when syncing by manually installing drivers for Windows 7)
Thank you. I hope I was clear.

Probaby an obvious one but if you go into Contacts=>Menu=>View have you accidentally unchecked the set contacts you want to show ?

I'm having the same problem, but running Windows XP w/ Outlook 2007 instead.
First time was using stock ROM. One day all my contacts disappeared (phone and google contacts). The phone contacts I retrieved by forcing HTC Sync to overwrite my phone's data with my PC's. The google contacts I retrieved by doing a factory reset and setting up my google account again.
Then I installed MCR 2.6, and again my contacts disappeared, but this time only the phone contacts (the google contacts remained).
Has anyone else experienced this?

The same problem, twice.
Both time I had this problem when I sent a message.
I think this should be a problem of the ROM-version, and I hope the next ROM will fix it.

I've been trying to figure this out forever.
Every once in a while my phone contacts will vanish, but the Google contacts always remain.

I've tried turning off synchronization for Google contacts and it seems that my phone contacts have stopped vanishing for now. Has anyone faced a similar situation?

Simply migrate you contacts to google. Its very easy. Quite why anyone struggles with Outlook on Android is a mystery. I was Outlook mad pre the Hero, now everything is migrated to googlemail/google calendar/google contacts.
No USB connecting nonsense for updates, all over the air, 2 way sync. Much better than outlook ever was.

ActiveSync, error 0x86000108

Dear Folks, I am having a problem Syncing.
It has worked fine for about a week - but it will now not Sync. Additionally, every time I try to Sync the HD2 puts some 20+ entries on today's date in my Outlook 2003.
Frequently, when I try to Sync it will crash Outlook.
I have uninstalled all "Partnerships" on HD2 and PC. I have uninstalled the ActiveSync software on my Win7 (64nit) and reestablished the partnerships all without success.
If I do not Sync with the Calendar, it will Sync OK, without crashing. However, if I add Calendar to the Sync objects, it will not complete.
Any ideas would be much appreciated.
ANDREW (Yateley, UK)

cable sync or bluetooth??
bluetooth with many entries causes problems sometimes (for me)

Activ Synch
I know it sound silly but do you find you can sync with one machine but after synching with the other it will not work with the first?
On win 7 before connecting try opening ActivSynch on the mobile, clicking options and de-selecting all items. Click OK and the re-open options and re-select the sync items. OK again and connect to your pc.
For XP when you have connected the phone open activ sync on the pc and de-select the sync items. OK and then go back in and re-select before ok'ing again.
I know this sounds long winded and is a pain to use but it seems to be when you are synching to 2 machines rarther than just one. I tend to suynch at homeweekly and work daily!
Regards,
DJ

Try running compact on outlook data files. (Tools - account settings - data files - double click the data file(s) to open properties and click compact now.)
Also worth running a scan for errors on the .pst file.
Theres a how-to HERE

Hello
Think about your firewall, that can also cause the problem

Waiting for network
I'm having a similar problem when trying to sync with Exchange 2003 SBS SR2.
Emails and contacts are fine and sync well as long as I'm not trying to sync calendar events. As soon as I check the box for calendar events I get an error, although it's not the same error code as the original poster it's the same result.
I'm running WWE 1.66.

Dear Folks,
Now working - I had corruption on my PST. Used "samsamuel's" idea and then upgraded to Outlook 2007 and then archieved all old emails and calendar events older than 14 months.
Now works!
Regards
ADC