Activesync 4.1 - not working - 8125, K-JAM, P4300, MDA Vario General

Can anyone help please?
I cannot get my xda mini to sync. Basically it just keeps running and nothing happens.
I have researched a lot of threads which refer to setting up a dummy server connection for what I presume is the the "exchange server" which I have attempted - is this a false IP address please?
On my PC, activesync diplays Exchange Server and my XDA with a list of the sync items below.
I keep getting a message on the XDA saying it cannot retrieve an IP address for the connection. Sometimes when I sync the try to connect via GPRS
I do have a wifi connection set up which now works (most of the time).
TIA.

I have the same problem as you with my QTEK 9100. Sometimes it works to connect the device to my portable computer (Compaq Presario 2800) via ActiveSync but mostly it does not. ActiveSync just keep looking for the device but doesnt find it.
I have also tried after that I have turned off the firewall and antivirus software, but it still doesnt work. The few (2-3 times) that it did work I had my firewall and antivirus running.
Anyone have an idea what I should do? It's a brand new QTEK 9100 (just got it a few days ago) with ROM 1.3.7.13 SVE, ROM date 9/29/05. Since I can't connect my device to the computer I can't upgrade the ROM.

turn off your firewall
disable your onboar intell wifi card if you have one

Does this happen to your device when you connect to Activesync immediatly after soft-resetting the device?
I have a similar problem, but I have no problems when I connect to AS for the first time, if I try connecting again before performing a Soft-reset AS won't find the device and the device becomes unasable, only soft-reset solves this problem.
Anyone else with these symptoms?

nolovelust said:
turn off your firewall
disable your onboar intell wifi card if you have one
Click to expand...
Click to collapse
thanks but as I said I have turned off the firewall, and I don't have a built in wifi card in the laptop.
macrinus said:
Does this happen to your device when you connect to Activesync immediatly after soft-resetting the device?
I have a similar problem, but I have no problems when I connect to AS for the first time, if I try connecting again before performing a Soft-reset AS won't find the device and the device becomes unasable, only soft-reset solves this problem.
Anyone else with these symptoms?
Click to expand...
Click to collapse
Yes it is the same problem no matter of the soft reboots. The only times I get it to work is when I have reinstalled the activesync 4.1 software on my laptop, after a reboot (of the laptop) it does not work; instead it only display a network icon with "Limited or no connectivity" (this is also without both firewall and antivirus installed) when I connect the device. The result is that AS can't find the device...
My theory is that it somehow looses the USB drivers installed with ActiveSync 4.1 when I reboot the computer. Anyone know how to fix this? Which (dll?) files belong to the USB drivers? I might be able to manually replace them in the correct path if I find that out...

any news??? I just met the same problem

simple enuf chaps...
i just met the same problem and the fix is pretty simple...
remove a/s 4.1
re-install a/s 3.7 / 3.8.1
re-establish the partnership
re-install 4.1

How do you get a connection between a WM5 device and ActiveSync 3.7 or 3.8?
I cannot get a partnership.
Is this because a WM5 uses IP-protocol for the connection?
thanks
Peter

I am using Dopod 838, the asia version of Qtek9100.
I also seems to have problem on activesync 4.1 which keep on sync and fail to connect. When it fail. I will try
1) In Windows Task Manager, kill wcescomm.exe
2) Kill everything in wizard
3) manually turn-on activesync4.1 on pc again.
4) connect wizard with PC again..
I just bought my phone for 2 days and i have to try a few more times to confirm it really helps.. may be you can give it a try too.

PeterP said:
How do you get a connection between a WM5 device and ActiveSync 3.7 or 3.8?
I cannot get a partnership.
Is this because a WM5 uses IP-protocol for the connection?
thanks
Peter
Click to expand...
Click to collapse
you will need AS 4.0 and above for all WM5 devices

You might want to check device manager when your device is hooked up via USB and make sure there are no exclamation marks on your handheld device.
I have a laptop and I only installed ActiveSync 4.1 and it works fine. I've even re-imaged my laptop since getting the phone and wasn't a problem second time around. I also installed 4.1 on my work PC and it works fine there too.
Not sure if you can use anything older than 4.0. (Not sure the reasons why)
At work I tried to use 3.8 (Just for the hell of it) but 4.0 updates all the USB drivers and stuff. Anything below 4.0 will not recognize WM 5.0 devices as jfran said. After installing 4.x I don't know the reason or need to uninstall then install something older then uninstall and reinstall 4.x.
It should work straight after install. However I do NOT know what happens if by chance you had an older version of ActiveSync then tried upgrading to 4.x. Should work though. I know people have had success upgrading from 3.7 and 3.8 to 4.1 to use the newer Dell Axim x51v which have WM 5.0 here in my environment.

Thanks everybody for your replies,
it was after hamish_dy tip I wanted to know how to get an connection between AS3.x and a WM5 device, since I haven't been able to do so. And I also have read that WM5 needs AS 4.x in order to sync.
Have had my Qtek9100 now for a week, and have been studied this forum in detail for a solution on my problem.
Previously I had a Qtek S100 which synced with my laptop together with AS 3.8. My company uses Groupwise as e-mail system, but with Outlook 2002 also installed on laptop I got it working (also after some days of trial).
Now with my Qtek9100 nothing happends when I plug in the USB-cable. Well not true, it will connect with an IP-address and I can from AS see the filestructure on my Qtek, BUT nothing starts syncing (calendar, contacts, e-mails,etc.). I watch task-manager but nothing kicks in. Previously with my S100, mapisp32.exe always kicked in and was the magic component between outlook and groupwise. With AS 4.1 everything is dead in task-mgr. I also receive the 85010014-error message sometimes.
Have uninstalled AS 4.1 several times, cleaned out registry of AS keys, rebooted, installed AS again, reinstalled outlook, turned firewall off, turned antivirus off, soft-reseted my qtek, and so on. Have downloaded the swedish version of AS 4.1, since my Qtek has swedish language, and thought that was the reason. But no. Soon out of options and ready to take my new qtek back to the dealer.
Any help from anyone is very much appreciated.
thx in advance.
Peter
----------------------
ROM: 1.3.7.13 SVE
ROM-date: 9/29/05
Radio: 01.04.10
Protocol: 4.0.13.17
Ext Rom: 1.3.7.125

One thing you should try before sending your device in is to try sycnching up on a clean machine, i.e. (a freshly imaged machine)
I'm assuming initiating a manual sync does nothing?

ccisn said:
One thing you should try before sending your device in is to try sycnching up on a clean machine, i.e. (a freshly imaged machine)
I'm assuming initiating a manual sync does nothing?
Click to expand...
Click to collapse
No, manual sync does nothing.
If I can't find any solution before mid-next-week, I will find a workstation at work and load only the minimal components/applications needed and try to nail down the issue, as a last try. I work with IT myself so I'm not keen to reimage my laptop, there are just too many things to reinstall.
thanks for the advice!
Peter

Active Sync Sync via USB Resolved (well for me anyway)
Over the last month I have not been able to sync my Wizard to my laptop via USB. Via bluetooth worked a treat, but I was not able to upgrade ROM via btooth.
This morning, completely by accident I resolved the issue with USB sync'ing to Active sync 4.1.
This works for me:
1. Connect Wizard to laptop via USB (you will get the usual problem, with ActiveSync saying "Connecting" and nothing else
2. Whilst phone is still connected via USB perform soft reset on phone
3. The laptop system tray should display "Found new USB device" and then say "Pocket PC USB Sync found"
4. When the laptop / pc has finished installing software and displays "Your new hardware is installed and ready to use" Disconnect the USB cable from your Wizard.
5. Wait a couple of seconds and then reconnect your Wizard via USB and hopefully it will work.
Please let me know if this works for anyone else!

One more thing you could try before throwing it back at the salesman is to check your network connections.
Go to Control Panel and select network connections - make sure you are set to view details and look for the "Local Area Connection" that has a description of "Windows Mobile-based Device". On mine it is "Local Area Connection 3". You may have to scroll to the right to see the description.
Right click the relevant connection and then click "properties". Make sure that the following entries ONLY have a tick next to them.
Client for Microsoft Networks
File and Printer Sharing for Microsoft Networks
Internet Protocol (TCP/IP)
For some reason on mine none of them were initially selected :?
Click OK, when I did this it started syncing straight away!
Good luck!

I am also having a problem with activesync 4.1, up until now i have been able to sync perfectly via bluetooth or usb. However now when i try and sync activesync on my PC says connecting and nothing happens!!
I have tried everything, uninstalled, reinstalled, installed on my laptop (same problem)....
Given i have the same problem on 2 different PC's i am starting to think that its actually the Mini S and not the PC thats the problem. I feel a hard reset coming.............

s4vva said:
I am also having a problem with activesync 4.1, up until now i have been able to sync perfectly via bluetooth or usb. However now when i try and sync activesync on my PC says connecting and nothing happens!!
I have tried everything, uninstalled, reinstalled, installed on my laptop (same problem)....
Given i have the same problem on 2 different PC's i am starting to think that its actually the Mini S and not the PC thats the problem. I feel a hard reset coming.............
Click to expand...
Click to collapse
Hard reset has done the trick, so it turns out all problems may not be down to our pc's......

The same thing happens for me sometimes. What I have found ou this helps.
Unplug pda from sync cable. Kill all active programs on the pda. Plug in sync cable again. Viola! It syncs.

I have the same trouble, activesync just says connecting and thats it, i havent found any particular reason for it. SR does not help, just HR which is kind of overkill. Im really glad for the sprite backup software. I have tried all different things i could think of while i couldnt sync and nothing helped. I have allready about 3 HR after me.

Related

Active sync problems!!!!!! (with pics)

was going to upgrade to the new exec ROM today.... except Active sync decided to fail on me.
I'm running 4.1 on windows XP (SP2) and when i connect the exec via USB NOTHING happens at all, the little icon doesn't even go green or anything. i just get two "bum" and "bum, bum" sounds lol
However the LED on the exec does turn orange (the charging mode colour)
any help is much appreciated on how i can resolve this issue.
thanks everyone!
Check your ActiveSync connection settings (file -> connection settings) and make sure USB is enabled.
done that, and it is ticked....
i have also tried reinstaling active sync....
Turn OFF all your firewalls and try it again.
done that too........ followed the whole trouble shooting thing aswell... all in vain...
in the device manger from my desktop, under "network adaptors", "windows-mobile based device" is showed with a yellow circle with an explanation in it. it then states uunder "properties"
"The drivers for this device are not installed. (Code 28 )
To reinstall the drivers for this device, click Reinstall Driver."
The usual reason that ActiveSync has is the firewall. I pull out my WiFi card, disable the firewall, then connect the cable.
Once the unit has been sync'd I can put the firewall back on and get back on the net.
YMMV.
If your firewall wasn't blocking it before, then it might not be this.
quck update. when i coneect now, in the task bar a little bubble apears stating "new hardware found"
then a box appears with "Found new hardware wizard" on it.
i have a similar problem:
when i connect, activesync does recognize and attempt to sync, but when it starts 'looking for changes', it never ends! it keeps on 'looking for changes' for ever, or at least VERY LONG, ending up with an error on my PC saying that synchronisation failed and that i should restart my desktop computer, which doesn't solve thw problem..
with my blueangel i never had this problem, although i was using activesync 4.1 already back then too..
ideas, anyone?
spdfrx said:
i have a similar problem:
when i connect, activesync does recognize and attempt to sync, but when it starts 'looking for changes', it never ends! it keeps on 'looking for changes' for ever, or at least VERY LONG, ending up with an error on my PC saying that synchronisation failed and that i should restart my desktop computer, which doesn't solve thw problem..
with my blueangel i never had this problem, although i was using activesync 4.1 already back then too..
ideas, anyone?
Click to expand...
Click to collapse
i used to get that problem before, it seemed to resolve itself :?
but now nothing happens, not even the swirly motion of the active sync in the taskbar, the LEDs on my exec is the only thing that lets me know its connected. :evil:
This is exactly what I have on my computer too. The only solution for me is to turn OFF windows firewall and all other firewalls I have, then active sync works as it should be. You have to remember to turn OFF all firewalls BEFORE connecting your Universal via USB for it to work. It will not work if you connect the Universal first then shut OFF all firewalls. It has to be the other way around.
Ok i have a simlar problem, but let me explain first:
I upgraded to winmobile2005 on my Himalaya which went well and without a hitch. I was on my parents pc and i active sync' without a problem.
Ive now come home, and i cant sync. It sits there saying 'Retreaving settings...' and just doesnt go any further. Ive soft and hard reset device, checked firewalls etc - no luck.
It has identified the old active sync name, but nothing else. I can explore the device before it crashes after looking though about 5 directories/downloading large files.
How can i remove the old sync information from the device (as i guess this is the issue)?
Cheers for your time,
Sam.
have you tried to delete that partnership?
blofse said:
Ive soft and hard reset device
Sam.
Click to expand...
Click to collapse
If you already "Hard Reset" your device, then whatever information on it has already been erased clean to factory defaults, unless you are restoring from a backup program after the hard reset. Then I suggest you restore to a file prior to performing an active sync connection to your parents' computer.
cktlcmd said:
This is exactly what I have on my computer too. The only solution for me is to turn OFF windows firewall and all other firewalls I have, then active sync works as it should be. You have to remember to turn OFF all firewalls BEFORE connecting your Universal via USB for it to work. It will not work if you connect the Universal first then shut OFF all firewalls. It has to be the other way around.
Click to expand...
Click to collapse
i have turned off all my firewalls... still doesnt work...
budo*85 said:
have you tried to delete that partnership?
Click to expand...
Click to collapse
The partnership doesnt exist on my pc, and isnt listed until i plug it in.
cktlcmd said:
If you already "Hard Reset" your device, then whatever information on it has already been erased clean to factory defaults, unless you are restoring from a backup program after the hard reset. Then I suggest you restore to a file prior to performing an active sync connection to your parents' computer.
Click to expand...
Click to collapse
Well yes it used to do that on WM2003, but it doesnt on this version. And im not using a backup program. Unless the program auto-saves to my storage card in some way? In which case whats the active sync file im looking for?
budo*85 said:
spdfrx said:
i have a similar problem:
when i connect, activesync does recognize and attempt to sync, but when it starts 'looking for changes', it never ends! it keeps on 'looking for changes' for ever, or at least VERY LONG, ending up with an error on my PC saying that synchronisation failed and that i should restart my desktop computer, which doesn't solve thw problem..
with my blueangel i never had this problem, although i was using activesync 4.1 already back then too..
ideas, anyone?
Click to expand...
Click to collapse
i used to get that problem before, it seemed to resolve itself :?
but now nothing happens, not even the swirly motion of the active sync in the taskbar, the LEDs on my exec is the only thing that lets me know its connected. :evil:
Click to expand...
Click to collapse
you're right! it did! (i already had turned firewalls off, i always do, hate them)
and to tbe last poster: are you using activesync 4.1 at your home?
Regarding Firewall
I've posted this earlier in another thread, but I guess it is not bad to post here again
Regards
------------
Thank you for your suggestion, I would however say this "Be Careful", I would NOT turn firewall completely if I were you guys, IF I have doubt that it is due to firewall, I would turn the firewall ONLY for the Universal interface
pls find the steps here
1. Start
2. Settings
3. Control Panel
4. Security Center
5. Windows Firewall icon in the lower part
6. Advanced Tab
7. UNCHECK the Network Connection that represents your Universal
Note,
A. To be sure that you are not disableing firewall on the wrong interface, please rename your Local Area Connection (x) to your Pocket PC device, so then you would know for sure you are dealing with the RIGHT connection (I use SPV M5000), renaming it is very easy, right click on the connection in the NETWORK CONNECTIONS, then RENAME
B. Disabling firewall for all connections IS VERY DANGEROUS especially IF YOU ARE ONLINE or ON A NETWORK, you might get SERIOUS problems, from viral infections to Hacking (only God knows)
C. The above applies only for WINDOWS FIREWALL on Windows XP Service Pack 2, I have no idea how to do it with Zone Alarm or ANY other software as I dont use any, but I think there must be someway to do so.
All the best & good luck.
spdfrx said:
and to tbe last poster: are you using activesync 4.1 at your home?
Click to expand...
Click to collapse
Yes, both locations have v 4.1 installed. Does no one know of the files i should be removing on my PDA then? :S
Blofse : there are no files to remove - you've already said that you've done a hard reset and returned it to the factory settings which removes all user data and therefore, the device has nothing on it at all about partnerships with computers - i would suggest looking elsewhere for a resolution.
Budo : I think your problem is the yellow symbol on the network card entry in device manager. In this case, I would unplug the exec, righht click on this network card entry and click remove. Then uninstall activesync. Make sure the actve sync folder is deleted and check the windows\system32 folder for files called rapi.dll and ceutil.dll (these might have gone during the uninstall, but check anyway).
Reboot your PC and reinstall activesync before plugging in your exec again.
Hopefully, this will sort you out but post back if it doesn't.
Cheers,
Smiffy.

Activesync doesnt sync via USB, works great wth Bluetooth ?

Hi,
today i found a new problem which alarmed me a bit. For all these days, I have been syncing my qtek9100 with my laptop using activesync bluetooth partnership. Everything worked great all the time - no issues.
today i just tried using the usb cable to sync. I can see that the moment I connect the cable to the phone, activesync recognises the phone and presents the authentication window and then later connects me to the phone. Great till here. But then, the pc activesync window shows "Looking for changes.." for a brief moment and then shows "Syncronizing.." and gets stuckup. On the qtek side, all I see is "Connecting" and thats it. I tried to be patient but nothing happens at all.
Interesting thing is that, with this USB cable connection the Tools->Add Remove programs and Tools->Explore Pocket PC work absolutely fine. I could install a software too, successfully.
Can someone tell me if I am missing some steps coz of which it doesnt sync when on usb connection ?
Very important concern is that, if I want to upgrade the ROM I need to establish PC<->qtek connection via usb. Since I am able to explore or install software when on usb, is it safe to go ahead with upgrading process ? (the fact that i am not able to sync using usb makes me feel my partnership is not setup properly enough for me to start the upgrade)
Can anybody guide me through this ?
Anup
I have the same problem with my brand new Qtek9100 (I received it just today). I think it's just a bug in the ROM (I am using the latest stable from the XDA FTP). I don't think there is much we can do, to be honest. My ActiveSync doesn't have such problems with any of my other 6 PDAs.
Firewalls?
Guys, are you sure it's not a software firewall ? I had the same problem. Even opened up the firewall completely and it wouldn't work. If I exit the SW firewall, it works perfectly.
Hope that helps, DBo.
Re: Firewalls?
davebo said:
Guys, are you sure it's not a software firewall ? I had the same problem. Even opened up the firewall completely and it wouldn't work. If I exit the SW firewall, it works perfectly.
Hope that helps, DBo.
Click to expand...
Click to collapse
Oh !!, well thats something I need to check out. When I go bck home today, let me check it. I dont have any other firewall software installed other then the one which came with windows xp sp2.
By the way, I just let the activesync run the whole night just see what happens, and in the morning, I was presented with this error.
0x80072ee2
The server could not be reached. This can be caused by temporary network conditions.This condition is generally temporary. Try to sync again later.
Click to expand...
Click to collapse
Let me see what more I can dig into. But with this situation, is it safe to upgrade the ROM ? I mean can I assume that my activesync partnership via usb is working properly and its just a sync issue ?
Anup

getting Win XP Pro to recognize my device...

This is probably really remedial but I'm a Mac user so it's foreign to me. I had an Imate Jam working great with Active Sync 3.8 on Win XP Pro.
Now I have the MDA and have installed Active Sync 4.1 (even tried 4.2). When I plug in the MDA, Windows makes the 'donk' sound to advise something's been connected but it just shows a 'Generic RNDIS' device connected and the add hardware wizard says the device cannot start (yes it's turned on).
I don't see any drivers on the T-Mobile CD that came with the product....is there something else I have to do to install this thing so Active Sync recognizes it?
<edit> I've attached a picture of the hardware manager...
When I uninstall the driver and re-plug in the device, it's immediately recognized as a Windows Mobile-based device but then I get the error: "A problem occured during hardware installation. Your device may not work properly." This happens each time I try it, even after a restart.
thanks,
Tim
hi buddy
i've had that XPerience when i've connected my brand new prophet (o2 xda neo) to my pc via usb 2.0 hub. i was going nuts, because all older partnerships to devices i've established before i've bought the hub did work... if you do the same - change it! at least one time you should connect the ppc directly to an available usb connector on your pc until you have established a partnership. also i would recommend to install active sync 4.2 beta (use the search here to find the link), it fixes some connecting trouble... let us know if any of these tips helped at all or if you found your own solution...
cheers, lutz
Try disabling your firewalls these are the usual culprits to stop syncing. You can add activesync to the list of acceptable programs if you use something like zone alarm firewall etc.. I have the windows firewall disabled.
Thanks for the suggestions. I've tried connecting directly to the USB port -- no dice. I only have the Windows Firewall which was already showing ActiveSync as an allowed application but I turned it off and still nothing changes.
The device manager reports:
This device cannot start. (Code 10)
Click Troubleshoot to start the troubleshooter for this device.
The troubleshooter basically instructs me to delete the device and try again, which I've done a dozen times, restarted both phone & computer. Still nothing.
Another trick that worked for me, if you have a network socket even if you dont have a network cable attached, enable network connections on your computer and try again. Whenever you change settings on your computer uninstall activesync and reinstall it. Hope that helps.
AS not connecting
For some reason, I had to repair/re-install AS. After re-booting, XP Pro/AS 4.2Beta recognized the Wizard again (Cing 8125) as all was well.
It's been stable the past few days, I think because I'm not trying to sync at work (I just cancel and use Guest).
Not a great answer, but good luck...
paul
Thanks, still no go. I do have an active Internet connection. I'm not so sure this has anything to do with ActiveSync as the computer doesn't even get to a successful install of the hardware....it always says a problem occured and the hardware may not work properly.
Succes...almost. I left the phone plugged in and restarted (after deleting the hardware profile) and when the PC rebooted it made that oh-so-sweet ActiveSync connected sound. Then AS quit and I was back to where I started in the post before....doh!
Just for kicks I plugged in my old Jam and it worked just fine, the hardward was recognized right away.
This leads me to believe something may be hosed on my MDA? Weird because it charges fine and everything else is great...it was a brand new unopened box from the local T-Mo retailer.
Hmmm...
BNDIS Connector
Guys,
Not sure that this is the solution, but this is what happened to me too. The way that Active Sync 4.x talks to a WM5 device is as a network device, not a USB device as in WM2003/Active Sync 3.x.
So, what you need to do is make sure that your PPC, which when connected to the PC shows up in the Device manager as a BDNIS network adapter, is to ensure that the BNDIS connector has an IP Address.
The easiest way to do this, connect the PPC to the PC and here the ping sound.
Right click on the My Network Places icon and select Properties
In the Network Connections Window, select Views > Details.
Find the Network Adapter that has the Device Name of the BNDIS connector.
Right click on this Network Adapter
Ensure that Internet Protocol (TCP/IP) is checked.
My guess is that it is not checked
If it is, check the properties for the Internet Protocol (TCP..) and ensure that DHCP is selected.
Hope this helps -
Re: BNDIS Connector
jkossowsky said:
Guys,
Not sure that this is the solution, but this is what happened to me too. The way that Active Sync 4.x talks to a WM5 device is as a network device, not a USB device as in WM2003/Active Sync 3.x.
So, what you need to do is make sure that your PPC, which when connected to the PC shows up in the Device manager as a BDNIS network adapter, is to ensure that the BNDIS connector has an IP Address.
The easiest way to do this, connect the PPC to the PC and here the ping sound.
Right click on the My Network Places icon and select Properties
In the Network Connections Window, select Views > Details.
Find the Network Adapter that has the Device Name of the BNDIS connector.
Right click on this Network Adapter
Ensure that Internet Protocol (TCP/IP) is checked.
My guess is that it is not checked
If it is, check the properties for the Internet Protocol (TCP..) and ensure that DHCP is selected.
Hope this helps -
Click to expand...
Click to collapse
This happened to me too. ActiveSync 4.1 worked perfectly until my WinXP Machine crashed and I had to reload.
When I reloaded, ActiveSync acting in the same manner.
I'll try this tonight and see if works for me. Hope so.
timskrastins said:
This is probably really remedial but I'm a Mac user so it's foreign to me. I had an Imate Jam working great with Active Sync 3.8 on Win XP Pro.
thanks,
Tim
Click to expand...
Click to collapse
You can still use your mac & missing sync 2.5 alpha & for most things it will work fine, but functionality is limited & sync only via BT. - it does ical, Address Book & tasks & time sync. & you can also install programs & documents as well. for media I just copy the songs straight to my mini sd card via a card reader.
Some programs will only install via windows, but as I have an intel iMac I run windows as well & activesync so far works well for me, but I have to disable the contacts/tasks/calendar or I end up with dupicate entries etc.
jkossowsky - awesome info. The problem I'm having is that the device does not show up in the network adapters. When I plug it in, it tells me there was a problem with the device and it could not be started.
Device Recognized
You need to install Active Sync 4.x before plugging in your device.
So, to be really really safe, go to Device Manager, look at the Unrecognized Devices section, find your unrecognized device and right click on it and remove it.
Install Active Sync 4.x
(if you already installed it, uninstall it, reboot and reinstall it again)
Once it is installed, plug in your device and it should be recognized as a Network Adapter.
If Active Sync does not automatically find the device, follow the instructions from my post above.
Uninstall Activesync, reboot, Reinstall Activesync, Reboot, plug in device.
pray
if that fails, attached are the proper INF files, manually update them to this, and see if that helps.
Thanks for the info, I'll give this a try. The thing that really killed me is that my old iMate Jam connected fine during this whole ordeal.
I exchanged the Wizard for a new one and still had the same issue. I finally tried syncing it on a new laptop running Win XP Pro and was able to get it to connect.
I'll try the suggestions above on the previous machine to see if I can get it to recognize the phone. Atleast I know the phone is not defective now.
Darn, no dice on that manual driver install...I get 'the specified location does not contain information about your device'
timskrastins said:
Darn, no dice on that manual driver install...I get 'the specified location does not contain information about your device'
Click to expand...
Click to collapse
try this;
http://forum.xda-developers.com/viewtopic.php?t=51649&highlight=
Hmmmm....
You may want to have a look @ support.microsoft.com
There's an issue with 4.x ActiveSync [AS] and Windows Firewall. Even though AS is listed in the exceptions, it doesn't work properly......
See here.......... http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
I had this also - bugged me for weeks.
I found that the AS suite I downloaded from the MS site - regardless of version - would never find the Wizard. Only when I installed the version on the CD that came with the dvice would it connect - even though I think it was only AS 4.0.
Although I imagine you've aalready tried the CD version if you have one...

Active Sync problem when syncing from a different comuter

Hi all.
I had ActiveSync setup back in California on my computer, but now that I am at my parents place and have been trying to setup activesync on there computer to sync with my mda.
I had no problems back in Cali, but now when I load ActiveSync and connect the device, etc. it says that device is not connected and therefore I cannot sync. When I plug the device the computer recongizes that there is a windows mobile device, and ActiveSync tries to connect but with no success.
Does anybody know what I should do to fix this problem? I've searched and haven't really found anything specific to my problems, and I really need to be able to sync my mda for I won't be going back to my computer for a while.
Thanx alot
peter
I'd suspect a firewall issue. Use this guide from Microsoft to troubleshoot ActiveSync 4.0/4.1/4.2 USB Connection Troubleshooting Guide
Good luck!
I've already troubleshooted, and we're talking about the firewall for my internet, right? Because if thats the case I've already disabled the firewall for all of my connections. Would there be other types of firewall that I should be aware of?
*I've tried it on another computer in the house, and I get the same problem. It recongizes a windows mobile device is connected, but it won't pick up the usb connection through activesync.
Thanx again
I am having the EXACT same problem... Does anyone know how to fix it???
Does anyone know how to fix it???
i m having the same problem
hi
i upgrade form 1.6 to 2.2, rom available at t-mobile
its fast but active sync turns green then turn off
nothing happenes
the older 1.6 rom was workin fine
well im still having this problem, so if anybody knows who how to fix it im in need of help.
btw... i haven't upgraded my rom yet.
thanx alot
try file/delete mobile device in activesync and see if it still does it.
Anymore tips??? I havent been able to sync for 2 weeks now!!!!!!!!!
I am having the same problem with my MDA. My 8125 never had this problem its quite the PITA.
May not help...
You may have already tried all this...
First, don't use Activesync 4.2. Uninstall it, reboot, and install 4.1. I couldn't get sync with two PCs with 4.2. Removing it is a nuisance since it starts automatically and doesn't have an off selection; I use activesynctoggle.exe to turn it off. I keep activesync around since activesync problems sometimes can be fixed by turning it off and on again.
Second, if you are running zonealarm or another firewall, the procedure for permitting sync is more complicated; see e.g.
http://www.pocketpcfaq.com/raj/ZA.html
Third, remove the connection from the PC (on activesync, File/Remove Connections) and from the PPC (run activesync when not connected and remove), remove activesync from the PC and reinstall, and start fresh. Use a USB cable and don't mess with Bluetooth -- it is *much* more sensitive, as I found out painfully.
Good luck. It is really amazing that microsoft can't make software that syncs two microsoft operating systems, when Palm can make software that syncs windows with the palm OS reliably. Activesync is one of the worst programs I have ever encountered, and the release of 4.2, which seems to work less well than 4.1, is astounding.
Well my device stopped recognizinig my sim car yesterday so my device is worthless.
DOES ANYONE KNOW ANYTHING THAT CAN HELP!!!!?!?!?! I HAVENT SYNCED IN 25 DAYS!!!!!!!!!!!!!!!!!!!
PLEASE HELP!!!!!!!!!!!
A little more info please. Saying you have the exact same problem isn't enough! (trust me, no two people or computers have the same problems, exactly)
Please post what you're doing, AS version, ROM version... actually anything that might help us possibly help you.
When I connect my 8125 to my computer activesync doesnt recognize it on the computer or the pocket pc. But yet it still makes the chime noise. Im am still able to charge it on my computer, but activesync says "no connection"
ROM version 2.25.11.1 WWE
ROM date: 5/11/06
Radio version 02.25.11
Protocol version 4.1.13.12
ExtROM version 2.25.11.102
Did you even try the suggestions I made?
Rjp20 said:
When I connect my 8125 to my computer activesync doesnt recognize it on the computer or the pocket pc. But yet it still makes the chime noise. Im am still able to charge it on my computer, but activesync says "no connection"
Click to expand...
Click to collapse
I have had a similar problem and solved it with those procedures. Activesync is unreasonably sensitive and sometimes removing the program and connection and starting over seems necessary; then it will work until some setting or other gets messed up.
I'm having a similar issue but when I connect my T-Mobile Vario II (HTC Hermes) it starts the process but as soon as it's about to start syncing my PC reboots. I've just got a new laptop and it syncs fine. I've been using ActiveSync for many years and this is the first time I've had this issue. I've also got an Orange SPV C500 (can't remember which HTC device that is) but it's a smartphone and it still syncs fine.
I don't have any software firewall enabled as I'm behind a hardware one. I've looked round the web but no-one seems to have this issue that the system reboots.
Any ideas? I've re-installed ActiveSync, I've not tried removing the partnerships off the device yet but I don't think it's even created on. I've tried repairing Outlook but that didn't help. I may try re-installing Outlook but that is a bit of a last resort.
Thanks in advance,
Rob.
I also had a no connection when I first connect to new computer....
Check the network connections, there should be a new network connection created for the computer/pda, check the properties and make sure all checkboxes are selected.
Mine wasn't ticked in the beginning, and was able to sync after I selected all the boxes...
WeeeRob said:
Any ideas? I've re-installed ActiveSync, I've not tried removing the partnerships off the device yet but I don't think it's even created on. I've tried repairing Outlook but that didn't help. I may try re-installing Outlook but that is a bit of a last resort.
Rob.
Click to expand...
Click to collapse
Windows XP has an event viewer (Control Panel/Administrative Tools/Event Viewer) that can probably tell you what took down your system. That would help isolate the problem - maybe.
Nothing so far... Does anyone else have any tips...

Connecting to Activesync but not able to Sync

I am having a problem syncing with activesync, and i must think the problem is due to a drop i had the other day. It made the miniUSB port...smaller seemingly, although the cable still fits in (be it very snugly now). i can still charge it in the wall, and it shows "connected" on activesync when plugged into the pc and the amber light comes on every time. However activesync quickly gives me a message that "synchronization cannot be completed successfully, please remove device and try again or open the troubleshooter"
I'm not sure if i should just start to look for a different way to back up files via PIM or others and move on without activesync ...flash using microSD from now on? consider replacing the port (not even sure how much effort that is, or if it's possible yet)
Or is there anything simple i can try that i haven't done yet? TIA
EDIT: I Have tried unistalling and reinstalling Activesync and even dl'd latest version of AS again
How about deleting the sync partnership with ActiveSync, reestablishing the partnership and then seeing if you are able to sync?
have you tried syncing via bluetooth, then at least you would know its the usb port that is the problem, you say the connection is tight when you insert the cable, are you sure that nothing else is lodged in there when you dropped it?
well, it doesn't look like there's anything in there from what i can tell...the metal actually looks bent or mangled just a bit. Unfortunately my lappy does not have BT, so i can't try that. good thought though
Well if i was you i would invest in a bluetooth dongle for your laptop ,that way you should still be able to sync, and flash via sd card. That way you will have the problem sorted to a degree. Have you tried flashing another rom via cable btw. You say it connects via active sync. I would do a backup using spb backup or something similar and reflash the device and see if that fixes the sync issue. Try a cooked rom first, if that doesnt work try an original rom.
The only reason i mention the cooked rom to flash first is that it is quicker
I've had the same problem where active sync wasn't recognizing my phone.....that is until I soft reset'd my phone while still connected to pc...usually works for me.
another solution..on phone goto:
Settings->Connections->USB-to-PC->Advanced Network Functionality
on... I turned it off. I haven't had a random disconnect, nor PC crash.
A soft reset did the trick for me.
Dillsnik said:
Or is there anything simple i can try that i haven't done yet?
Click to expand...
Click to collapse
If you have a card reader, copy this - http://toril.ru/pda/akrndisadd.exe - onto the phone and run it there. It works every time my phone decides to stop talking to the PC.
Geoff
I am having Syncing issues, last night, has been fine until now.
Did all the deleting partnerships etc but to no avail.
The phone sync's fine with my Work PC(XP) but at home(Vista) its not,
the error 0x?????107 (from memory, will update when i get home)
Exact error: 0x86000107
Hi,
I am having a strange problem with Active Sync.
When I plug in my mobile with USB and use active sync. it does not synchornise.
I have tried all the options liek chaning schedule, changing the settings and diabling advanced network functionality still I am not able to make the diamond synchronise.
Finally, I download the active sync. 4.5 even then my problem remains the same.
It always shows the message "connected" and fails to synchronise.
thanks for any help..
connecting to activesync, buy no able to sync
Hello to everyone.
I have the same problem with my new Diamond. It have synced in the passed, but now I get the same 1 error and code 0x00089107. Can anyone help to fix it, please. Many thanks Tori
bigsteve said:
Exact error: 0x86000107
Click to expand...
Click to collapse
I had the same error.
Solution:
Just add this:
[HKEY_CURRENT_USER\Software\Microsoft\Windows CE Services]
"WCESMGR Windowplacement"="0,1,-1,-1,-1,-1,0,0,0,0"
in windows xp registry.
Error is no longer appeared when I connect t32 (WM6) with my pc.
Doing both things in post #6 worked for my TyTN. This trouble started only after I plugged my phone into a Vista laptop to use it as a modem. Gotta love Vista.... (smile)
Thank you for the help, and thank goodness for this forum!
cristiano67 said:
I had the same error.
Solution:
Just add this:
[HKEY_CURRENT_USER\Software\Microsoft\Windows CE Services]
"WCESMGR Windowplacement"="0,1,-1,-1,-1,-1,0,0,0,0"
in windows xp registry.
Error is no longer appeared when I connect t32 (WM6) with my pc.
Click to expand...
Click to collapse
I have Vista Home Premium....
try pluggin your mobile directly into a usb port on the back of your pc and not through a hub
mine did this now it works 100% of the time
bigsteve said:
cristiano67 said:
I had the same error.
Solution:
Just add this:
[HKEY_CURRENT_USER\Software\Microsoft\Windows CE Services]
"WCESMGR Windowplacement"="0,1,-1,-1,-1,-1,0,0,0,0"
in windows xp registry.
Error is no longer appeared when I connect t32 (WM6) with my pc.
Click to expand...
Click to collapse
I have Vista Home Premium....
Click to expand...
Click to collapse
I have Vista Ultimate 64 and I usually resolve this just in the way I posted in this thread http://forum.xda-developers.com/showpost.php?p=2827500&postcount=7
Best Regards

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