Hi, I'm a newbie when it comes to PDA's, I'm trying to do the most simple task of connecting my EXEC to my pc via USB cable but cannot get it to connect to ActiveSync. Ive installed ActiveSync (and reinstalled) from the 02 getting started cd, and when I connect my EXEC it says the usual new hardware detected and comes up with "Multimedia Video Controller" but there are no drivers on cd's to install it. I have read all troubleshooting on the supplied help files and on the ms website but still no luck. Can anyone help me?? Cheers
Matt
Which opperating system are using on the PC?
win XP professional service pack 2
You will find there are many posts in this forum relating to active sync issues. Especially if your PC is running any firewall related s/w.
Apparantly MicroSoft will be bringing out active sync 4,1 at the end of the month to sort this problem out - Mike
Related
Hi all,
Just got myself an 02 Exec and so far am pretty pleased with the device.
I've just bought it in to work with me expecting to be able to sync without issue although I need a driver
My disc is at home, and I really wanna get synced today. I've searched for the driver without success, can anyone grab the required file off their disk for me? would be much appreciated!
HI,
the driver is not all you need, as a WM2K5 device, it will only sync with active sync 4.x. So .. just download AS4 .. and sync ;-)
- Superbowl
You need Active Sync 4.0 not a driver.
Thanks for the replies peeps, however I don't think this is the case.
I have AS 4.0 with me although it's when I first plug in my Exec that it asks me to install this driver.
With AS 4.0 installed it just can;t find my device, the same happened to me at home. I just went into device manager and browsed the offending hardware to the CD where it installed the driver and then AS 4.0 could see my Exec.
Any ideas as to where I can find this driver?
Do you have full admin rights to the PC?
I am on a locked down one where I can't change anything.
Before I got the tech dudes to install AS, the PC kept asking for drivers.
Can't say much more, that's just what happened to me.
I think the message was 'installing windows mobile device...' and then wanting the driver.
Hi mate,
Yeah sure I have full admin rights. I'm really don't think AS4.0 will solve this as like I say the same happened at home until I installed this driver from the applications CD that came with my Exec.
Anymore ideas?
Try it on a different USB port.
I see this happen with a lot of devices. Plug it in one port, Windows doesn't recognize. Plug it to the next one, and it works.
i have to turn me JJ off for 5 secs, then plug into usb and its fine, if i do it when its on i get a malfunctioning usb device pop on my pc
I`m having similare problems....
Full Admin rights
Windows XP SP2
AV4.0 installed
But keep getting "not Connected" whenever I hover over the AV4 icon.
and I have checked that my AV4 on my Exec has "Synchronize all PCs using this connection".
After reinstalling a few times.
Am very stuck....
check this out....
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
Many many thanks...
Seem like I need to spend a little more time on the MS Windows Mobile site.
Thanks for the help chaps.
Seems AFTER installing AS 4.0 I then went to device manager and clicked the offending hardware after which it installed the driver.
Thanks for the help
Hello,
I'm currently trying to get a second hand I-Mate syncing with ActiveSync using a USB cradle. Everything else works fine, with the exception of a USB sync. When my I-Mate cradle is plugged in via USB, and the powered-on I-Mate is placed in the cradle, a Windows device message appears stating "USB Device Not Recognized". This happened with another I-Mate I was able to try and on multiple computers with multiple cradles. I'm quite baffled. I've tried verstions 3.7, 3.8 and 4.0 of ActiveSync.
I would really like to get the USB cradle working so I can try WM2005 and not have to xfer software to the I-Mate over my GRPS connection
Thanks in advance.
-Chris.
Hi Chris.
That certainly is odd since you've tried multiple ActiveSync versions on multiple PCs with multiple i-Mates!
What OS are the PCs running?
Normally when you first connect the i-mate via the cradle after installing ActiveSync, XP will launch the Add Hardware Wizard, which should find the drivers as ActiveSync installs them.
I have heard that reverting from ActiveSync 4 to 3.x can cause problems, but if you started with 3.7 & worked up from there, that isn't your issue.
Can you launch ActiveSync manually via Start - All Programs etc.?
Perhaps check the XP driver-signing policy - maybe it's stopping the driver from installing. I'd normally suggest trying a different USB port, but trying another PC covers that one .
Good luck - I know this one would annoy the hell out of me too!
Hi Chris.
That certainly is odd since you've tried multiple ActiveSync versions on multiple PCs with multiple i-Mates!
What OS are the PCs running?
Normally when you first connect the i-mate via the cradle after installing ActiveSync, XP will launch the Add Hardware Wizard, which should find the drivers as ActiveSync installs them.
I have heard that reverting from ActiveSync 4 to 3.x can cause problems, but if you started with 3.7 & worked up from there, that isn't your issue.
Can you launch ActiveSync manually via Start - All Programs etc.?
Perhaps check the XP driver-signing policy - maybe it's stopping the driver from installing. I'd normally suggest trying a different USB port, but trying another PC covers that one .
Good luck - I know this one would annoy the hell out of me too!
The PCs that I've tried have been running XP. My work machine SP1 while my home machine SP2.
I tried disabling the windows firewall in SP2 to no avail. The two other units I tried were in various states of order so that could be contributing to the issue.
The touchscreen is unresponsive on one while the other is stuck showing serial information (both issues I've found out how to resolve reading this forum, that'll make 2 more functional I-Mates!)
I have since completley removed ActiveSync from my PC at home. When I place my I-Mate into the cradle, no windows device messages appear and when I go into the device manager the I-Mate isn't even seen anymore.
I might just cut my losses and go cough up $40 for a usb bluetooth adapter for the desktop and sync that way. I'd rather not do this as I don't believe I can upgrade the ROM via bluetooth, and I'd very much like to throw WM2005 on one of these puppies, providing I can even get that far.
Ok, so a good majority will probably hate me after this.
My sync problem was caused by me not using a 5v power adapter. Yes, it was that simple. My power adapter looks like some kind of alien as it's being converted with 3 devices to conform to standard 110v north american AC. It was purchased for European users originally.
BUT, here's my saving grace. The I-Mate I was playing with won't sync via USB, it will do bluetooth and even serial but not usb???
Even more annoying is the unit I'm now using has an annoying issue with the touchscreen. If I receive a call or take care of any other incoming data activity, the screen freezes. I will not be able to use the touch screen until the battery is taken out. Very annoying, to the point I'm using the bluetooth unit. It's got the latest firmwares of the units (1.72wwe, 1.14 radio, 1337.38 for g (general?) bluetooth unit has 1,66wwe, 1.10 radio and 1337.2x for g) ...haha, sorry I thought that one was awesome and very fitting for a faulty device... just not the right number for a release...
Hello all,
I have just bought the Jasjar on ebay, after months of hoping and dreaming!
The unit works fine, but the twit who sold it to me has 'lost' the original CD and manual, leaving me with no way of:
Syncing to my computer (tried it, but XP demands the install software)
Working out how to use the phone element (such as sending text messages).
Generous souls that they are at clubimate, they want to charge me $60 for this information!
I was wondering if someone might be able to send me a copy of the files / a torrent of the disk, so that i can at least install it on my home computer and read the .pdf manual.
Much appreciation in advance!
Stephen
active sync can be found on the ftp
ftp://xda:[email protected]/Universal/Tools_Programs/active_sync_4.1.zip
manuals can also be found on the ftp
ftp://xda:[email protected]/Universal/Original_German_and_Englsh_Manuals_etc/
have fun with it
Many thanks.
Is this ftp to the activesync the one that the computer will install so that it recognises the Jasjar? I downloaded activesync to my pc, but when I connected up my jasjar, my computer wouldn't recognise it, because the 'Install new hardware' utility had not completed!
Aha! The ftp part of this site appears to be the possible solution to my problems. When I connect my jasjar to the pc, which software file would I direct the 'hardware installer' to though?
Many thanks for your help so far!
there shouldnt be a ´hawdware installer´... active sync should recognise the jasjar without problems...
do u have it connected directly to the pc or to a usb-hub? try doing it directly
I was using activesync 3.8 from the windows website. Could that have an effect?
When plugged it, the bubble pops up, saying Device recognised: POCKET PC USB SYNC, and then the Hardware install dialog box comes up.
I will try with the latest version of Activesync, and see what difference it makes.
Wm5 (which is on your universal) only works with AS 4.0 or higher. Check the ftp for that or download directly from MS. I recommend AS 4.1, since it is much more stable than 4.0.
ActiveSync 4.0 doesnt work with aku2 roms if i remember correctly so try 4.1 (link can be found in my 1st post in this topic)
Okay, I downloaded and installed Activesync, and it will still not recognise my JJ, saying it cannot be found. At the same time, the computer says 'USB Device not recognised'. Argh!
Does anyone have a solution to this problem?
My XDA Exec has just been replaced by O2, but my PC reports the 'USB Device not recognised' error. I suspected the new phone but I plugged it into my laptop and that works fine.
Im pulling my hair out here, its very frustrating. I have installed 4.2, uninstalled, tried 4.1, no luck.
I tried connecting with the phone switched off, no difference. Tried after both PC and phone rebooted, no luck.
There must be something in the Windows USB settings that has gotten screwed up, but I don't know enough of that area to feel brave enough to tamper with it.
Any ideas guys?
Thanks
Nasdaq
Ah, I have a solution to my problem!
After many reinstalls of different versions, I had a brainwave, why not try syncing when no other USB devices are attached! Hey presto! It works!! :lol:
I found that my USB Skype phone was conflicting somehow, so unplugging that works fine. I'll sort the USB phone out later, being able to sync is much more important atm.
Cheers
Nasdaq
Anyone has idea how to do activesync with WM6 and windows 98?
Or anyone has other alternative to solve the problem?
My office has windows 98 and i m using cingular 8525 with WM6.
I have tried to use bluetooth dongle, still not yet found the solution even though i have managed to connect the network access but failed to run internet from my pda by using the bluetooth.
Read this:
http://www.modaco.com/content-page/238545/wm5torage/page/480/#entry773770
It is not possible to use Active Sync 4.x with Win98, but using wm5torage (and an usb driver proper, detailed in the page of Modaco) you can connect your pocket as an USB storage.
I hope you find this useful
Hello.
When I plug in the HTC HD2 I got a new device in Windows 7 Ultimate - Bluetooth Peripheral Device with a yellow mark (code 28).
Windows mobile center is working.
Tested some typical actions (update drivers, uninstall, disable PAN, ...) without success.
Any idea?
Thanks.
SOLVED
Update drivers in device manager.
what make is your laptop/pc and what bluetooth stack do you have on your pc/laptop?
INFO
Sony Vaio VGX-TP3/Z (No bluetooth integrated)
External Bluetooth MSI Dongle (old)
I have exactly the same problem with my HD2 and Fujitsu Siemens Amilo with windows 7, built in bluetooth. (peripheral bluetooth device exclamation mark and error 28)
I tried the broadcom update but it wont install. I dont really know what bluetooth stack is on this laptop but I've been hunting around for a driver for a few days now but nothing seems to work.
Anyone any ideas how to get this paired succesfully?
Cheers
Try seaching ALL OF C:\ when looking for a driver
I've had the same issue, just browse for the driver yourself, and when you
can enter an location, enter c:\ and have it run for a few minutes.
For me, my comp. found the driver on my c:\ drive, even when auto-update and look for drivers on my computer failed.
Please report
Cheers. I'll give that a try tommorrow at work
Still cant get this to work.
Can anyone else help?
Cheers
Hi mates,
I had the same problem as you. But I don't think that driver is that important. But however I figured it out.
- First you have got to install the driver for your Bluetooth Device (either it's integrated or a seperate device)
- Then you go to Device Manager and double click on that yellow marked driver
- You go to Driver->Update Driver-> Browse My Computer for Driver Software-> Let me Pick From a List of Device Drivers on My Computer-> Mobile Devices->
- Then you find Microsoft Corporation and and install Windows Mobile-based Device ..... (something)
That will fix your problem...
And to activate the ActiveSync or HandFree or Stereo Sound (music playing through your PC's speakers, you go to Settings, in the righ corner Menu and then advanced. There you will have the Bluetooth Manager thingy.
You know the rest....
I have the same problem, I was following the guide above and when I chode the mobile devices there was no list of the manufacturers and the only option is to "Have a disc".
Any idea please ?
sorry misstyped - not "chode" but "chose".
lutanica said:
- Then you find Microsoft Corporation and and install Windows Mobile-based Device ..... (something)
That will fix your problem...
Click to expand...
Click to collapse
I have 5 choices under Microsoft there: Windows Smartphone 2002 and 2003, Windows PocketPC 2002 and 2003, and Microsoft USB Sync. I tried PocketPC 2003 - no luck. Tried some other ones for fun, no luck. Tried HTC as manufacturer but all the drivers there are for USB Sync.
I have a Dell E6500/Dell Wireless 370 Bluetooth Mini-card, Windows 7 Pro.
Anyone have any other ideas? At this point, I just want to sync via Bluetooth...
I have the same issue. Can't get bluetooth to work on Windows 7, 64 bit. I get the same options as the reply above.
Tried the bluetooth.zip file in this thread but the computer does not recognize the files.
Haven't found anything on the HTC-website either.
Gunnarson said:
I have the same issue. Can't get bluetooth to work on Windows 7, 64 bit. I get the same options as the reply above.
Tried the bluetooth.zip file in this thread but the computer does not recognize the files.
Haven't found anything on the HTC-website either.
Click to expand...
Click to collapse
Here's what I found: connect via bluetooth, ignore the missing driver warnings, and start the sync from ActiveSync on the phone. This seems to work for me...
Thanks! It solved my problem.
I'm having the same problem with my HD2 on Win7 x64. I tried the solutions above but no success. Any new ideas to try? Thanks!
Sorry, forgot to subscribe to the thread.
Spizella said:
Update drivers in device manager.
Click to expand...
Click to collapse
What are we meant to do with these files exactly? My computer doesn't recognise them.
I'm still having this problem too.
I've tried all suggestions including the one to select Microsoft Corporation for both the Mobile Devices and Bluetooth Radio categories. However, Microsoft Corporation is not listed as a manufacturer for either of those categories.
iphoneresister said:
Here's what I found: connect via bluetooth, ignore the missing driver warnings, and start the sync from ActiveSync on the phone. This seems to work for me...
Click to expand...
Click to collapse
Dear iphoneresister - you are a genius!
Just spent 3 hours trying to connect my HD2 to my Lenovo laptop with Win 7 Ultimate.
Whyt didn't i see your solution earlier