With E-TEN M500 getting all the goodies, from Voice Command via BT Headset, good technical support, and now Windows Mobile 5.0, I think it's time that we get some serious damage control from i-mate.
Please take as much as 30 seconds out of your life to copy and paste the following letter and send to [email protected]:
Hello, Mr. Morrison,
I am writing to you in reference to the recent press release on Windows Mobile™ 5.0 from Microsoft®, and your position to support it on existing devices such as the i-mate™ JAM and the PDA2k.
As I am aware of now, there are conflicting reports from your technical support groups to your public interviews as to whether or not current i-mate™ owners will be able to upgrade their i-mate™ devices to Windows Mobile™ 5.0. As a relatively new i-mate™ customer, yet a rather trusted, public individual on various websites, forums, and support groups, I am hoping that I can get a firm answer from you or another trusted, definitive, and reliable source at i-mate™.
Since the announcement of Windows Mobile™ 5.0, manufacturers and companies have stepped up to announce that their existing Windows Mobile™-powered devices will be provided with a firmware upgrade, either paid or free, and within a reasonable amount of time. Most recently, E-TEN Corporation, whose M500 Windows Mobile™ Phone Edition device is in direct competition with the i-mate™ JAM, have firmly announced that they will have a Windows Mobile™ 5.0 upgrade solution in the near future.
Your continued support with your existing product line is just as important as your innovation and development of new devices, such as the yet-publicly-unnamed HTC Universal model. From a technical standpoint, the i-mate™ JAM and PDA2k are fully capable of satisfying the minimum requirements of Windows Mobile™ 5.0. I am also sure you are aware of the unofficial development of Windows Mobile™ 5.0 installed on an older-generation HTC Himalaya model with much success, which further proves that the JAM and PDA2k are more than likely candidates to accept such an upgrade.
I implore you to consider your current customer base in providing Windows Mobile™ 5.0 upgrade support for the JAM and PDA2k, and hope that you can reply with a firm response as soon as possible, as they both will surely reflect on your stance regarding customer service and support, with which many existing and potential consumers will definitely take into account when purchasing their next mobile device.
Thank you for your time and cooperation in this matter, and I hope to hear from you very soon.
Sincerely,
Your Name Here
Click to expand...
Click to collapse
Good luck to us all.
Done
done
Done
Good idea would be to post this message to other forums as well
If you get something back, put it in here
done
done
dn
great idea... done ofcourse.
edit: could somebody inform ppcw.net / msmobiles.com and all other news sites about this community movement so we will get even more users to join us
done....
:wink:
BTW... I think it would be a good idea to ask i-mate for widcomm bluetooth stack.. instead of the crappy M$ one....
done! :twisted: :evil:
I worte to him 2 weeks ago and this is the letter I got back pertaining to the crappy customer service and hopeless ROM updates that tend solve some problems only to create more.
______________________________________________________
Dear Mr McClure,
Thank you for taking the time to write to us. I apologise that your experience hasn't been first rate.
Certain areas of our products do develop over time and we feel it important that new features an improvements are given to our customers as soon as they are available. Windows Media 10 became available firstly on the i-mate JAM, and we are now rolling this functionality onto our other device platforms. Similarly with video MMS capability on the JAM, improvements in camera software and post processing. New Bluetooth devices continue to enter into the market and occasionally we need to provide patches to ensure correct operation with our devices. We also receive service releases from Microsoft which we endeavour to release to our customers. We do try to stagger releases so that customers are not overloaded with patches and updates. Some critical updates we do release as patches, but we prefer to roll them up into single updates. We do perform stringent quality assurance on new builds to ensure we don't introduce new issues. This is far from our intention.
Best regards,
John Williamson
VP Technology
i-mate™
Office No. 207-213
Building 11
PO Box 500085
Dubai Internet City
Dubai, UAE
Tel: 00 971 (0) 4 390 1989
DDI: 00 971 (0) 4 367 8501
Fax: 00 971 (0) 4 390 4428
Mob: 00 971 (0) 50 550 8879
The camera still sucks.
johnannie said:
I worte to him 2 weeks ago and this is the letter I got back pertaining to the crappy customer service and hopeless ROM updates that tend solve some problems only to create more.
______________________________________________________
<snipped>
Click to expand...
Click to collapse
DONE!
Done
Shouldn't you address HTC? I don't think that I-Mate (or other third brands) have anything to do with the software implementation.
Besides that, I don't know why everyone wants Mobile 5. What do you know exactly about it that is so interesting for the Magician?
done.. i hope they read it though!!!!
Dandie said:
Shouldn't you address HTC? I don't think that I-Mate (or other third brands) have anything to do with the software implementation.
Besides that, I don't know why everyone wants Mobile 5. What do you know exactly about it that is so interesting for the Magician?
Click to expand...
Click to collapse
I would think htc will only do it if imate, qtek, o2, orange, t-mob etc. etc. pay them to develop and 2k5 rom for upgrade.
Why would we want it? Well persistant memory alone would be enougth for me. Seriously, we will all be looking back in a few years and saying "remember when we had PPC's and the battery run out and wiped the memory. What the f*** was that all about??!"
done
Related
I got this email from o2 asia.So may be we don't have a chance to up wm2003 with final release from o2,how about qtek does anybody know about it?
O2's position on Pocket PC 2003
O2 Asia will not be deploying the Pocket PC 2003 upgrade. The Pocket PC 2003 upgrade is subject to the original design of the hardware and the level of integration of the device, particularly between the phone and pda functions. The O2 xda was not designed to support Bluetooth and Wi-Fi and therefore could not take advantage of some of the most important feature upgrades inherent in Pocket PC 2003. After careful evaluation of the costs and benefits and the relatively low impact on the user experience of the current xda version, we have decided not to deploy this upgrade. We are however pleased to announce that we will be introducing significant new features with another upgrade which will include the wireless modem, SIM Toolkit support and the SMS caller ID fix.
Can't be... I hope....
the part about Bluetooth and WiFi is bull****, look at the low-end ipaqs...
They don't wanna tell us, that all WM2003 devices will need to have WiFi and Bluetooth, do they?
If "The Pocket PC 2003 upgrade is subject to the original design of the hardware" how come I and many others are happly running it on our little old xda's :!: Hmmm, maybe they are trying to say it will only be available on xda 2, it would be cheaper for them in the long run.
Its a Bad News
All,
I got the problem after i upgrade PPC 2003, may be my mistake I erase the bootloader. This week i went to KL and I go to XDA helpdesk in Malaysia but i get disapointed with them... they didnt do anything with my Device they can't install the bootloader software. and about this news it's sucks :twisted: i feel like change to another device because the donn't have good support after sales service.
Oh no,
I sure hope O2 releases a version in europe!
bigies said:
We are however pleased to announce that we will be introducing significant new features with another upgrade which will include the wireless modem, SIM Toolkit support and the SMS caller ID fix.
Click to expand...
Click to collapse
I may be missing something here - but basically are they saying they are going to provide a small 2002 update, almost a year late, that will provide functions that should have been in the orignal ROM. Functions that many people have already installed because of the generosity and skills of the many enthusiasts here that write killer free aps!!
If it is true
Maybe O2 try to concentre on the XDA- 2( Big competitor SS i700)
Infact only more than 4 months new XDA should be introduced in the market
No time for old XDA- more than enough- 64 000 devices saled in total from May 2002
That why do not wait something special in the next upgrade maybe the Special Developers- ROM 1.2 the best one
This is trading plan, new products- new price-new features -hopefully future- more customers -more profit
It is meaning, we have to change new device for speed, D.Camera, bluetooth, WIFI and WM2003 ??? in the end of this year
Any ideas?
If it is true
Maybe O2 try to concentre on the XDA- 2( Big competitor SS i700)
Infact only more than 4 months new XDA should be introduced in the market
No time for old XDA- more than enough- 64 000 devices saled in total from May 2002
That why do not wait something special in the next upgrade maybe the Special Developers- ROM 1.2 the best one
This is trading plan, new products- new price-new features -hopefully future- more customers -more profit
It is meaning, we have to change new device for speed, D.Camera, bluetooth, WIFI and WM2003 ??? in the end of this year
Any ideas?
Jayman said:
bigies said:
We are however pleased to announce that we will be introducing significant new features with another upgrade which will include the wireless modem, SIM Toolkit support and the SMS caller ID fix.
Click to expand...
Click to collapse
I may be missing something here - but basically are they saying they are going to provide a small 2002 update, almost a year late, that will provide functions that should have been in the orignal ROM. Functions that many people have already installed because of the generosity and skills of the many enthusiasts here that write killer free aps!!
Click to expand...
Click to collapse
Its not that, because the latest software upgrade to 3.17 and rsu to 4.21 is in fact meant for the UK model. What they're saying is that they'll be releasing the Asian model's upgrades soon. With Asian Carriers Auto-config. Thats my take on it. In the mean time, I did my upgrade last night to WM2003, pretty happy except for a few minor details...
I think it's about time we start putting pressure on HTC for a WM5.0 upgrade!!
With WM5.0 devices in JAM's form factor emerging on the market soon (eg ETEN M600) would you consider trading your JAM? The same applies for existing devices with a definite upgrade path to WM5.0 (e.g. ETEN M500).
Let's get a huge vote and send the link to HTC & other relevant parties!
That's entirely useless, mate. Their interest is to sell new devices and not to extend the lives of older ones. You may as well write to Microsoft and Intel and request Longhorn to run on Pentium I :lol:
Their interest is also not to lose customers to their competitors. We can see it happening right here in this forum. And what about new customers? Would they go for the JAM with no WM5 upgrade or for the ETEN M500 with a promised WM5 upgrade?
The Longhorn on Pentium1 comparison doesn't hold. WM5.0 CAN RUN on the Magician ... Longhorn on Pentium 1 cannot.
You place too much value on customer retention. The common perception in these small tech companies is that the cost of customer retention outweighs the benefits. So they probably don't care too much if you buy your next wm device elsewhere.
BTW, your poll is telling them that if they produce a new device with WM5, you'd happily upgrade to it which is exactly what they want. That gives them even more reason to not make WM5 available on current devices.
when you bought your JAM was there a note saying that it will have a WM5 upgrade when its released? NO? well dont complain.
When you buy a phone you need to buy a new one to get the new OS, why should it be different in the ppc pe world?
Would you prefer companies to spend time trying to offer you a MAJOR upgrade for an older device rather than working on innovative new devices?? I dont know about you but i prefer the second.
parisp said:
When you buy a phone you need to buy a new one to get the new OS, why should it be different in the ppc pe world?
Click to expand...
Click to collapse
Because PPC by comparison to a mobile phone is an open and extensible platform. And because it CAN be done. WM5 works on the JAM so it is really nothing more than a matter of releasing it.
Hi all,
I'm a lycky one that have a Qtek 2020.
I'm using WM5.... so I don't give a **** if MS only support new devices or even, only the new devices came with MW5.
When we bought a PC we can choose what OS we use, but in PDA this is not true, but I think in future we'll be able to choose.
Bye
The fact that E-TEN are releasing a WM5.0 upgrade for the current M500 model has already made some people sell their Magician for an E-TEN. They might like the E-TEN service and so on and never come back to HTC. Their next device will probably be another E-TEN of course!
It's very hard to get a customer, not so much to lose it.
And if I wanted a normal mobile phone I would have bought a mobile phone. I bought a Pocket PC phone with an open platform where most of the software written for it is updated on a regular basis.
I think in the scale of things most people upgrade for the device not the operating system, we all have to remember that this operating system is made by Microsoft so I personally have no great need for an upgrade to an operating system that will probably give me problems daily. On the other hand I love anything new or different so yes I to want that upgrade. If HTC gives us the upgrade do you really think it is going to stop us upgrading to a new device...... NO..... If we like it, then we need it, wether we can afford it is errelivant, we must have it at all costs.
Nokia offers software upgrades for free to there high end phones and I think it is HTC's responsabilty to those people like myself that have just bought a new PPC phone to release an upgrade, release it to all current model phones.
Guys,
Thought I would share this update I received from O2 Data Support regarding Blackberry availability since I'd been chasing them regularly for the XDAIIs.
Still unsure whether or not to invest in the Exec, but if they can get Blackberry going on it then I think it would be a winner for me.
Cheers
Thank you for your e-mail.
Blackberry Connect software is at this moment in time being developed
for the EXEC, unfortunately we cannot give any timescales on the release
date.
The reason on this not being released on launch with the device, is due
to the EXEC carrying the WM 5.0 O/S and the present Blackberry Connect
software only being compatible with WM 2003.
When details of release are available, these will be posted on our XDA
web site www.my-xda.com
Sorry we cannot be more precise with our answer, but if you have any
further enquiries, please do not hesitate to contact us, we will be more
than glad to help.
Kind regards
Technical Helpdesk Advisor
Customer Technical Support
O2-UK
Click to expand...
Click to collapse
If your company using Exchange 2003 with SP2, it can be used as a blackberry device.
numanoids said:
Guys,
Thought I would share this update I received from O2 Data Support regarding Blackberry availability since I'd been chasing them regularly for the XDAIIs.
Still unsure whether or not to invest in the Exec, but if they can get Blackberry going on it then I think it would be a winner for me.
Cheers
Thank you for your e-mail.
Blackberry Connect software is at this moment in time being developed
for the EXEC, unfortunately we cannot give any timescales on the release
date.
The reason on this not being released on launch with the device, is due
to the EXEC carrying the WM 5.0 O/S and the present Blackberry Connect
software only being compatible with WM 2003.
When details of release are available, these will be posted on our XDA
web site www.my-xda.com
Sorry we cannot be more precise with our answer, but if you have any
further enquiries, please do not hesitate to contact us, we will be more
than glad to help.
Kind regards
Technical Helpdesk Advisor
Customer Technical Support
O2-UK
Click to expand...
Click to collapse
Click to expand...
Click to collapse
Remember, it took O2 and RIM nearly a year to get it right; given RIM haven't got a 3G device yet I'd say it will be this time next year when we see it on Exec.
Sad but true - O2 is at the mercy of RIM, and the RIM Connect team are at the mercy of the RIM Core team
We do run Exchange 2003 - not sure what our plans are to implement SP2 and we are a Blackberry house already. Need to have a word with our global messaging team to find out what the plans are.
Also, when I last looked at AUTD notifications for Exchange 2003 Sp1, O2 said that they didn't support AUTD which rendered the technology useless if you were on O2.
I'd sincerely hope that seeing as they are selling a device that has the capability, O2 would have the foresight(?) to look at accomodating customers who was to take advantage of it.
I don't think Rim will take that long to develop a client - given the current state of affairs in the states they'll be looking to increase their userbase with or without their own hardware and what better way that to incorporate support for newer clients? They'll know the Universal supports the Exchange push technology, but while its still being brought into production why not jump in and keep hold of existing RIM customers by accomodating their new devices.
Hi all
just a thought, after buying my XDA2i about a month ago I suddenly realize that the XDA2i is left without an upgrade to windows mobile 5.
While the blame should be shared between the hardware company and the Operating system company, I will refuse to buy another windows mobile 5. I would like to know how many would be interested in a petition by vowing not to buy a replacement product from the same hardware vendor.
The logic behind the petition is two fold.
1) make the Software company aware that releasing newer versions of the operating system require more co-operation and easier upgrade path for current hardware (within reason of system requirements)
2) make hardware vendors realize they will not profit from repeat customers unless they provide operating system upgrade or a trade in offer whereby creating a value to their current or soon to be discontinued line of products.
XDA2i hardware sepecifications are not at all subpar. there is no reason to replace a unit nor devalue it due to newer operating system release.
Ii've had:
casio m500->ipaq3890->dellx50->ipaq1940->dellx30->mpx200->XDA2i
largely my purchase reason is due to upgraded os.
I will opt to use my XDA2i and skip wm5 entirely. Won't even think of buying a wm5 and wait till wm6. at that point buy a pda/phone that is not from the same hardware vendor altogether.
anyone welcome to throw in their thoughts? Should a petition of this sort be created?
Regards,
Rob
dptechno.com
it's already been done and sent in ..still got negative response from company's
That petition is slightly different than the one i'm proposing.
I propose that anyone who signs the petition to:
-refuse to buy next/another version of O2 pocketpc phone
-refuse to buy any pocketpcphone with windows mobile 5
unless a windows moblie 5 upgrade is made available to the XDA's
as long as companies are profiting by discontinuing upgrade support of their pocketpcs, this issue will never be resolved until the operating system can be upgradable without hardware vendor intervention.
YES!
Am in on that with you Rhuie!!
see http://msmobiles.com/news.php/4684.html
MS being sued again. WM 5 delayed.
I hope MS still release the improvements without push email.
Makes liars out of many service providers unless a 3rd party push application is used.
My universal may be a brick a bit longer than I hoped.
Here is my xmas wish list.
Dear Santa for xmas I would like a new ROM for my phone, a T-mobile MDA PRO UK, all I ask is for support for A2DP in the bluetooth stack so I can listen to my music wire free.
Whats funny is this part:
[quoted from link]
It is like patenting DNA or breathing process and then requesting big money from everybody who has DNA or breathes. [...] Visto's patents are so generic to cover almost anything. [...] Visto are spongers, parasites, who patented generic and totally general procedure and now they want to use these patents to rip off big money from Microsoft!
[endquote]
Considering Microsofts business practice and love for proprietary architectures that pushes away competitors or bleeds them out until they are ready to be assimlated I kinda like that this is coming back on them. Too bad end users are paying the price...
Re: Push email delayed. but Please release the BT stack upda
GDawes said:
see http://msmobiles.com/news.php/4684.html
MS being sued again. WM 5 delayed.
I hope MS still release the improvements without push email.
Makes liars out of many service providers unless a 3rd party push application is used.
My universal may be a brick a bit longer than I hoped.
Here is my xmas wish list.
Dear Santa for xmas I would like a new ROM for my phone, a T-mobile MDA PRO UK, all I ask is for support for A2DP in the bluetooth stack so I can listen to my music wire free.
Click to expand...
Click to collapse
Why post this in a magician thread? We won't EVER get WM5 & A2DP is available in this forum. Just search for BCHS_for_pocket
& push-mail is available under WM2003 courtesy of GeoffreyCross
Cheers, M
I agree
Did not notice I was in magician thread. Perhaps the moderator can move it.
SORRY!