I was trying to get MMS to work on T-Mobile in the US and sent some messages via email to my phone. I get the message headers but can't get the rest of the message. I don't really care about this since I don't really use MMS but whenever I delete the messages, they get sent back to the phone within a few hours. T-Mobile is not at all surprisingly useless here and of no help.
Can anyone advise as to how to permanently delete these messages or better still get rid of the otherwise useless MMS app (preferably without a hard reset and reloading a modified ROM image?)
db
So you got it to actually send?? Can you tell me what the settings are?
I also have a problem with received MMS being re-sent. However, it appears that after a few days they get removed from the server. I was getting dozens of re-sends a day, and now very few, so it seems to be going away.
I couldn't get it to send from the phone. I sent it from my PC to my T-Mo 'email' address >> ##########@tmomail.com. Instead of the SMS inbox handling it, the MMS application picks it up (the headers only). I don't know how anyone has MMS running in the States with the pre-installed app. No matter what I do, it never works.
Hopefully, the server will just give up on them eventually as you seem to have discovered.
A Mini T-Mo Rant: T-Mo US is just terrible when it comes to trying to help with this stuff. I called them asking them to delete the messages for me and they replied that it is a hardware problem on my end!! I wasn't asking them to solve the problem of not being able to receive it. Clearly, T-Mo's server keeps trying to send it and all they had to do was delete it. I don't think it takes a technical genius to figure this out, let alone their 2nd tier support!
db
Yeah, I had a similar useless conversation. I asked for the server settings, and all they'd say is, "We can't support that device because we don't know what the software looks like." After a half dozen times explaining that I could manage the config if they would simply tell me THEIR server settings, I gave up.
It does amaze me how far behind the US is in terms of phone tech. We lag just about everywhere in virtually every respect of telephony.
db
Yup. Used to be I could call the T-Mobile support center in the UK and get good help. Ironically, that was before VoiceStream joined T-Mobile. Now they tell me I have to call US support.
Related
Hi folks.
I've had a search but I was unable to find an answer to my query. Hope you can help.
I have set up my GPRS settings using the info on the t-mobile website and I can browse the internet and send MMS messages without problem.
However, I am unable to receive MMS messages, whether sent by myself or another party.
I would be extremely grateful if someone could point me to resource or provide assistance to aid me with this problem.
Thanks in advance.
S>
Even after sending an MMS you still definitely can't receive? Because some operators don't provision you for MMS until you have shown yourself to be an active user i.e. by sending one - saves on software licences. If not, just call customer services.
Hello, and thanks for the reply.
It would appear that I can now receive messages sent by myself but I have had three people (including t-mobile customer services) send test MMS but they haven't come through. Two of these three could receive messages which I sent to them.
One of these messages shows in my inbox but when I click download it just beeps and goes back to the inbox.
T-Mobile just said it might be intermittent but that was three days ago and it is still the same. I will call them back, was just wondering if someone here had maybe had the same problem and could spare me the rigmarole(sp?!) of going through the test scripts over the phone.
Thanks again,
S>
"Sir, is your device powered on?"
Let us know if you get that one... :roll:
That's what I am worried about!
When I called originally, the poor lady had no idea what these MMS settings were that I was asking for and she was really uncomfortable, obviously reading from a technical script. An out-of-date technical script too!
Hopefully they'll just put me straight through to tech support this time.
Hi,
I'm using a Sim Free Touch Diamond 2 on T-Mobile UK. Got a strange problem going on at the moment.
When someone sends me an SMS (From any network T-Mobile, Orange, O2 etc). I usually get the MMS with the picture downloaded within a couple of minutes. I can view this on the phone as you would expect. BUT, two days later I will then receive a TXT from T-Mobile saying that someone has send me a MMS, please go to http://www.t-mobile.co.uk/pmcollect - When I go and login the same picture message is waiting for me...?
Anyone else had this problem? Strange thing is that this only appears to have started happening since I returned from a trip to europe.
I've tried T-Mobile customer service - all they can suggest is that this is probably a setting on the handset....
Can anyone help or throw any light on this?
Cheers,
A.
Hi
I am having the same problem.and also experiancing sms coming through late or not at all. however i actualy work for T-Mobile.. and know its not a problem with the D2..it is more likely network issues. but am not aware of any issues..i will speak to technical next time i can and will let you know what they say..i is starting to bug me as well but it is some thing that started for me back in June and i was using my D1 at the time..
Hi there,
I have a similar problem.
When I receive a MMS I only get a sms/text notification saying that I have received a MMS and that I have to go to the t-mobile website. I can't view the mms on my phone.
Is this because I need to install a program to view the MMS?
I am able to send MMS, I just sent a MMS to myself and I received it without a problem, but as a sms/text message, not the MMS itself.
Really annoying!
Hoping to get an answer.
Cheers!
It sound like a problem with your settings...
Go to the t-mobile website :
http://support.t-mobile.co.uk/help-and-support/index?page=home&cat=SOFTWAREDOWNLOADS
and send the settings to the phone once installed do a soft reset.
you should install both MMS and internet settings...
if this still doesnt work then you may have to try setting them up manualy ..
Heres a link to the manual on how to do it and the settings you need:
http://support.t-mobile.co.uk/help-and-support/index?page=selectphone&phone=HA176
if that still doesnt work you will need to call customer service there maybe a problem with the settings on your account. tell them you have done the above steps cos they will want to do them again with you and if you get someone in the phillipines this not a easy task.. they should transfer you to technical support and they will sort it..
any more problems just ask as i have worked for T-Mobile for nearly 4 years..
Thank you!!
It worked!! Thank you very much!
The first option didn't work as I have a dutch number. I did try to send the mms options to my phone via the dutch t-mobile site but they don't have the settings yet for this phone!
I then googled for "t-mobile mms instellingen" (settings) and I found them. Did it manually and now it works like a charm.
For the dutch people interested, here is the site with the settings:
https://www.t-mobile.nl/persoonlijk...lgestelde-vragen.aspx?q=algemene instellingen
Thanks for pointing me in that direction!!
Cheers!
You normally get that text about going to the website to get your MMS when the network thinks your phones not MMS compatible or you don't have MMS messaging live on your acc.
Hi sorry only just getting back..
managed to speak to technical and what they said is they need 5 examples.
date time number and postcode of area you where in.
so they can raise the problem and get your mms profile reset and should then be fine.
I was all set to finally take the plunge and sign a contract with Sprint for the new Hero - just waiting for my prepaid cellphone account to run out of money. Now more and more reports have started coming in about the Sprint Hero and its issues with losing SMS, and possible MMS too. Some sauces:
Engadget's questioning > and the scary responses: http://www.engadget.com/2009/10/26/htc-hero-having-intermittent-text-messaging-problems/
Sprint Community's ongoing thead: http://community.sprint.com/baw/thread/22913?tstart=0
SprintUser.com's ongoing thead (there are many): http://www.sprintusers.com/forum/showthread.php?t=195769
Slightly older but still the same problem from here from XDA: http://forum.xda-developers.com/showthread.php?t=572134
A few observations (feel free to add your own):
-UK/GSM Hero users are experiencing this, though to a much lesser extent
-A common, but not completely sweeping assessment is that affected users are using task killer programs or did at one time, even before a hard reset
-Soft resets tend to help the problem, though only temporarily (for some)
-People are getting the same issues on brand new phones that they exchanged for old ones.
Any thoughts? Do you have any personal experiences with this? I'm hoping to hold out till HTC/Sprint releases a patch or some sort of announcement about this problem but in the meantime, what has your experience, as a CDMA/Sprint Hero user, been like in regards to losing/delayed SMS and MMS messages?
From my experiance running Hero on the G1 lost text messages were due to the messeges app failing due to many things running and causing it to crash.
I can't speak for the sprint Hero, though I have not experienced any lost text messages I am aware of.
Maybe its a network issue?
I actually experienced it once. From what it appears, I downloaded a task manager and selected to kill all running apps. After I rebooted my phone though I have yet to experience any text message loses. Originally I was blaming it on a 3rd party messaging service, however now I really think it was as a result of killing the messaging app. This happened about a week and a half ago and so far *knocks on wood* have not experienced any other issues. Aside from that, I still love my hero. I honestly think that it is the best phone I have ever owned.
My biggest issue with SMS messages is that I've had up to a 3-4 minute delay between the timestamp on the message and when i get the notification. But AFAIK, I haven't lost any messages.
I think its a great phone so far. If Android keeps picking up as it appears to be, I think it can trump apple and iphone.
I have not lost any texts. I tested with texts to and from different carriers and area codes. I have not run any task killers. For what it's worth, I have not had any of the battery problems that people have run into either.
i had lost all of my SMS messages on my Sprint Hero after i installed Handcent SMS and used it for a couple days ( which so happened to be exactly a week after i bought the phone the messages were gone)
your sms's are still there, but they are in your messenger app, handcent doesn't access stuff that's already there, just the new stuff comming in. I don't belive it's possible to import the sms's that are already there, or at least there's not a known procedure on how to do so.
you can access them if you pull up your original messenger app, just no way to import/export. Sorry, probably not the answer you were looking for, but it is the correct one.
I had this problem when I first got my Hero, no text messages were being received, third party SMS app or not. My Hero said 'with Google' on the back. I exchanged it for one that just says 'htc', haven't had the problem since.
im worried
ive had the phone for 2 weeks.three days later i got the dreaded calls from friends and girlfriend that i havent been answering back to text. ive installed handcent sms and smstomailbox. from then on the problem has stopped.although i have sent myself some text and im yet to receive them no one has told me they cannot contact me. i just moved to sprint because i recently got a job as an assistant. my boss contacts me strictly through text. (you can imagine the magnitude of this issue) after all the forums ive read, i dont know what to do regarding this. my 30 days is almost up. i cant imagine a patch is not already on the works, but ive read this has been a known problem for some time. with Htc pumping out phones by the dozen and 1.6. / 2.0 updates taking the spotlight, i wonder if i should return my phone. the phone is real nice and i dont want a flimsy pre. seems too much stress for a device you pay good money for.i have the sprint hero with the "with google" in the back. seems like a bad time to get a phone with sprint since theres no news on wether this phone will be upgradeable or patched and the other phones are going to get upgraded soon. (HD2)
!!!
on another thread someone posted that the problem had been acknowledged . the post pointed to a flaw in the sms app that did not send a "memory full" notification back to the sms database server. so it seems theres a limit to the sms app capacity and it kinda locks down or something along those lines. lol (sorry ill post the link when i find it again) in other news 2.0 is coming to the hero. so i guess ill deal with the issues till then.
I purchased a Hero on launch day [early run device, without 'with Google' branding, only 'HTC' on the back cover] and quickly encountered the intermittent text message delivery debacle.
Bottom line, there were extended periods of time in which text messages being sent to me were simply not appearing on my phone. [Side note, this includes individuals both on and off the Sprint Network.] Turning the phone off and on usually alleviated the non-delivery / appearance problem but any messages sent during that time were gone. There was no flood of messages post restart.
I should note that on two occasions I did notice that I had received a text in the top notification bar but when I opened the Messaging App, the text was no where to be found.
It appears that the messages may indeed have been delievered... but the app is 'eating' them, so to speak. This *could* explain why on Sprint's end, everything looks fine on the network... or so I was told, which I believe.
My temp solution, as advised by forum / discussion posts by other Hero users was to install an alt Messaging App [I used Handcent SMS] and use this rather than the stock Messaging app. Additionally, I added 'SMS To Mail Lite' which forwarded a copy of my incoming texts to an email address. I experienced no intermittent outages / delivery failures / abductions at all. Both Handcent and the email inbox matched. While this 'worked' I was unable to replicate the bug but since I was using Handcent this might have been why.
Later, after spending some time on the phone w/Sprint Advanced Tech Support, they determined it was not a network issue and was due to the phone itself [as their system showed all my messages being delivered]. They set up a trouble ticket and I was able to swap my Hero for a new one at my local store. Caveat, I was still under the 30 day trial which made things much easier when I got to the store.
I was told by Advanced Tech Support that HTC has recognized this intermittent text delivery issue and they are working on a solution. I only mention 'Advanced' b/c the first individual I spoke with from regular Text Messaging Support had zero knowledge of this issue and was quick to deny any problems whatsoever. No one at the store knew anything about it either, but I wasn't expecting it. So if you speak with anyone at Sprint, expect that they might not know yet and be nice. You might even get a replacement phone.
Currently, I'm still using Handcent and really like it. Tried ChompSMS but just prefer the other. They're on par w/one another so be sure to check them both out if you prefer to go this route. Also, I used the 'My Backup Pro' app to restore my new phone to the original configuration. Certainly worth the $5.
Hope this helps.
Would any other members who are on Vodafone UK please let me know if they can send MMS messages. I have tried both contract and pay as you go sims, I can receive MMS messages but cannot send them. I would be grateful for any information to resolve this problem.
belfastbob said:
Would any other members who are on Vodafone UK please let me know if they can send MMS messages. I have tried both contract and pay as you go sims, I can receive MMS messages but cannot send them. I would be grateful for any information to resolve this problem.
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I wonder if this is related to my issue: http://forum.xda-developers.com/showthread.php?t=618218
According to this (I can't verify if it's out of date or not), Vodafone's MMS limit is 100k. If you want, you can try using Handcent Sms from the market, which severely reduces the file size (therefore the resolution and quality of the picture) before sending out an MMS. I'm curious to see if you're having the same issue as me. If you do, the stock messaging program has a pretty huge flaw in it which needs to be addressed.
Tell me how it goes.
TaFFeR said:
I wonder if this is related to my issue: http://forum.xda-developers.com/showthread.php?t=618218
According to this (I can't verify if it's out of date or not), Vodafone's MMS limit is 100k. If you want, you can try using Handcent Sms from the market, which severely reduces the file size (therefore the resolution and quality of the picture) before sending out an MMS. I'm curious to see if you're having the same issue as me. If you do, the stock messaging program has a pretty huge flaw in it which needs to be addressed.
Tell me how it goes.
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Thanks for the info, I croped the picture I was sending using the Album App, I croped it down to 14k and resent it but it still wont send.
belfastbob said:
Thanks for the info, I croped the picture I was sending using the Album App, I croped it down to 14k and resent it but it still wont send.
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Hmmm I was really hoping that would be the issue
I tried to do some research, and it seemed like some Hero users were having the same issue as you. See if this helps you at all: http://androidforums.com/htc-hero/7776-mms-vodafone.html
The key would be this quote:
"All Vodafone Numbers MMS is deactivated At network level by default , you need to Ring customer services up on 191 Free of charge and ask them to Activate it"
I'm surprised they do it that way - it always used to be that the first MMS you sent activated your account automatically.
TonyHoyle said:
The key would be this quote:
"All Vodafone Numbers MMS is deactivated At network level by default , you need to Ring customer services up on 191 Free of charge and ask them to Activate it"
I'm surprised they do it that way - it always used to be that the first MMS you sent activated your account automatically.
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I think I had been down this way before but rang Customer Services again just to make sure. The guy at Vodafone first asked for my number which he checked and said that it was already activated for mms and internet, he then asked for make and model of phone, this is the good bit, he has never heard of this phone and it is not on their database so no support. I told him that they would be supporting this phone in the very near future, he said that if that is true I should just wait until that happens and ring back then.
What is it that makes it so difficult to send a flippin picture message
belfastbob said:
, he then asked for make and model of phone, this is the good bit, he has never heard of this phone and it is not on their database so no support. I told him that they would be supporting this phone in the very near future, he said that if that is true I should just wait until that happens and ring back then.
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tell him you have a Vodafone Magic ... its a supported Android phone on Vodafone and the menus are identical so if he wants to talk you through setting anything up then no problem.
If he has to set anything network side to work on Voda then no problem either
I am very new to Android coming from Palm Pre and I purchased Droid Pro and activated it with Page Plus everything seems to work fine except I can't receive or can't send any plain text messages any kind. I haven't been able to receive or send any ever since I got this activated. I have tried everything I could.
I did activation multiple times and still no luck! I am very frustrated at this point and don't know what to do. I really love this phone and it works great including web data, calls but the stupid text messages will not work at all.
As soon as I send a text message I get an instant error message saying text message not sent and it does that for every message. This is just driving me insane since I text more than I talk.
I am getting close to my last resort is the reset this phone to factory which I don't know how to do. My brother uses Droid 2 Global and Fascinate on Page Plus Wireless with no problems. I tried calling multiple sources and no one is willing to help me.
Please help me if you can.
When this happened to me on Verizon, I would have to reboot my phone to get messages to send. I would suggest trying a 3rd party messaging app, such as HandCent, GOSMS or one of the other, reputable ones on the market.
There is a communication error in the Pro with the Verizon servers that will get 'backed up' from time to time and messages will not go through. Motorola is aware of this problem and is supposed to of sent out an update for this to help avoid this problem.
Being on Page Plus, I would hope that it's a similar issue.
Another thing I would suggest is to make sure Wifi is turned off on your phone. The Pro's have a different set of protocols for messaging when Wifi is active.
I hope that this helps you get your phone squared away ^.^